OUTCOMES CASE MANAGEMENT FOR VICTIM SERVICES SEPTEMBER 25, 2014

Transcription

1 OUTCOMES CASE MANAGEMENT FOR VICTIM SERVICES SEPTEMBER 25, 2014

2 TODAY S PRESENTERS Nicole Geller Director, Justice Initiatives Ingvild Bjornvold Director, Strategic Initiatives Jill Guffey Solutions Specialist

3 TODAY S SESSION INTRODUCTION & OVERVIEW DEMO ETO TOOLS & RESOURCES R DISCUSSION AND Q&A

4 ETO ACROSS AMERICA Confidential - Copyright, 2014 Social Solutions Global All Rights Reserved

5 ETO BY THE NUMBERS 1,200 Clients FFF 3,900 Partner Agencies 11,000 Daily New Participants Added 16,000 Programs 75,000 End-Users 238,000 Daily Services Provided 12,000,000 Daily Participants Served

6 WHO DO WE SERVE? Public Sector Funders Collaboratives Non-Profits Confidential - Copyright, 2014 Social Solutions Global All Rights Reserved

7 FEDERAL, STATE & LOCAL PARTNERS Federal ACF/SAMHSA & US DOL US Administration on Aging Social Security Administration WIPA 43 Promise Neighborhoods State Pennsylvania Commission on Crime and Delinquency Connecticut Coalition Against Domestic Violence CA Dept. of Corrections and Rehabilitation Massachusetts Department of Housing and Community Development Local National Family Justice Center Alliance several centers across the US DC Office of Victims of Crime Fort Worth Police Department Pittsburg Action Against Rape

8 Service Providers The Julian Center Center for Violence Free Relationships Harbor COV Boston House of Ruth Court Ordered Special Advocates (CASA) across US Women and Families Center YWCA across the US STAND! For Families Free of Violence Family Justice Centers across the US A Woman s Place Texas Council on Family Violence City of Homestead - Family Violence Svc Partnership Network International Rescue Committee Turning Point of Lehigh Valley Central Alberta Women s Outreach Exchange Club Center For The Prevention of Child Abuse of the RCS - Resource Center for Survivors Treasure Coast, Inc. of Sexual Assault and Family Violence Jewish Family Services

9 SOCIAL SOLUTIONS thought leadership partners

10 SECURITY: INTRO ETO provides multi-tiered, role-based user access, with the ability to mark some programs as confidential (so DV program staff can see all activity for a DV client but non-dv staff can only see all non-dv program activity for the DV client)

11 SECURITY: ACCESS Username and Password Protected Role Based Security Program and Caseload Assignments Auditable

12 SECURITY: ENCRYPTION ETO software is securely accessed through a HTTPS connection designed to prevent eavesdropping and tampering, providing a secure communication channel to the ETO application. ETO software s SQL data storage is secured by Microsoft Windows filelevel encryption (EFS).

13 SECURITY: HOSTING Hosted at SunGard s facilities in Philadelphia SSAE 16 certification Redundant Infrastructure For disaster recovery, Social Solutions replicates the daily data backup to our Secure Virtual Private Cloud environment in Oregon

14 SECURITY: DATA CENTER Integrated closed circuit TV Card reader/biometric security system Man trap security access for raised floor areas Exterior security cameras 24/7 security service Secured cages designated only for Social Solutions equipment Only authorized users have access to servers Anti-Virus software installed on severs

15 CASE MANAGEMENT IS A SCIENCE WHICH CAN BE APPLIED BY ALL OUTCOMES CASE MANAGEMENT SOCIAL ROI F EVIDENCE-BASED PRACTICE MODELS COLLABORATIVE & COLLECTIVE IMPACT PERFORMANCE MANAGEMENT o What Works ANALYTIC REPORTING

16 PERFORMANCE STARTER MODELS human services program specific solutions Specific Funding Streams k ETO Impact Supports Evidencebased Practices EBPM & PSM k ETO-Xi Outcomes Case Management keto Collaborate

17 WHAT IS A PSM? Performance starter model Research-based ETO software configuration for a specific type of program Supports the implementation of an evidence-based program Supports specific funding streams Supports the use application of evidence-based practices with fidelity Designed to support program performance management for frontline staff and managers Starting point for programs, which agencies can modify to meet their specific needs

18 PERFORMANCE MODELS Workforce Case Management Street Outreach for the Homeless A Financial Education Transitional Housing for Youth S Parents as Teachers Domestic Violence Reentry Out-of-School Time

19 CURRENTLY AVAILABLE PSMs Case Management Family Self-sufficiency performance starter models Reentry Adults Case Management Mental Health & Substance Abuse Domestic Violence Advocacy Domestic Violence Counseling Domestic Violence Crisis Line Domestic Violence Shelter Financial Education & Asset-building Out-of-school Time Academic (Elementary/Middle School) Out-of-school Time Academic (High School) Out-of-school Time Social/Behavioral (Elementary/Middle School) Out-of-school Time Social/Behavioral (High School) Reentry Youth Street Outreach for Homeless Populations Transitional Housing for Youth Workforce WIA Adult & General Workforce WIA Youth Workforce TAACCCT Financial Education & Asset-Building Choice Neighborhoods Case Management Choice Neighborhoods Community Engagement Choice Neighborhoods Housing Differential Response Parents As Teachers (PAT) coming soon Healthy Families (California) Drug Courts / Mental Health Courts Crossover Youth Service Coordination: Seniors Services to victims of Human Trafficking

20 ETO DOMESTIC VIOLENCE PSM DEMONSTRATION Confidential - Copyright, 2014 Social Solutions Global All Rights Reserved

21 UPCOMING WEBINARS Scaling an Effective Intervention: How to Build Implementation Capacity, Replicate with Fidelity and Produce Consistent Outcomes with Dr. Dean Fixsen Tuesday, October 14, 3 pm ET Register at Webinar announcements coming soon: National Center for Victims of Crime and Social Solutions Demonstration webinar for funders

22 R QUESTIONS & ANSWERS Social Solutions Contacts: Nicole Geller Director, Justice Initiatives Mike Cookerly Sr. Business Development Assoc.