Where Dreams Become Reality This is your vacation your dream. Bahia Principe Clubs & Resorts Welcome. 2

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1 DIRECT DEPARTURES FROM 17 CITIES ACROSS CANADA TO BAHIA PRINCIPE CLUBS & RESORTS IN THE DOMINICAN REPUBLIC, MEXICO & JAMAICA FROM JULY 2009 TO OCTOBER 2010

2 Bahia Principe Clubs & Resorts Welcome Where Dreams Become Reality This is your vacation your dream 2 This is your time to get away from the day-to-day, to relax, indulge, renew, and enjoy some well-deserved fun in the sun. Bahia Principe Clubs & Resorts understands that. They recognize that your vacation is a product of a dream, finely constructed and slowly developed until it becomes a reality. Their goal is to make your holiday dreams come true through a winning combination of inspired settings, friendly, personalized service, activities and services to entertain and delight every guest, and above all else, great value. Making vacation dreams a reality is Sunquest s ultimate goal as well so it s no surprise that together with Bahia Principe Clubs & Resorts, we have formed a successful partnership that continues to grow year after year. We value your business and thank you for trusting us with your vacation dreams. It is our greatest wish that you enjoy every second of it!

3 Contents What s Included 4-5 Club Diamond 6-7 Weddings and Honeymoons 8 Families 9 Groups 10 Added Value 11 Gran Bahia Principe Bavaro, Punta Cana Bahia Principe San Juan, Puerto Plata Gran Bahia Principe Cayo Levantado by Don Pablo Collection, Samana Gran Bahia Principe El Portillo, Samana 18 Gran Bahia Principe Cayacoa, Samana 19 Gran Bahia Principe La Romana 20 Gran Bahia Principe Coba, Riviera Maya 21 Gran Bahia Principe Tulum, Riviera Maya Gran Bahia Principe Jamaica Terms & Conditions

4 Bahia Principe Clubs & Resorts What s Included SAVE UP TO $ 540 PER COUPLE BOOK & PAY BY OCT 31/09 FOR TRAVEL FROM NOV 01/09 - APR 30/10 (COMPLETED STAYS) Location Page number Airport (minutes) Downtown (minutes) Accommodation Total guestrooms Air conditioned Television In-room safe Minibar Telephone with direct line Facilities Club Diamond Bars Swimming pools Casino Disco Medical service Car rental Conference rooms Internet access Wireless internet Gastronomy Meal plan À la carte restaurants Punta Cana Dominican Republic Gran Bahia Principe Bavaro 5 star $ 6 3 $ $ $ $ $ AI 9 Puerto Plata Dominican Republic Bahia Principe San Juan 4 star $ 10 3 $ $ $ $ AI 6 Samana Dominican Republic Gran Bahia Principe Cayo Levantado by Don Pablo Collection 5+ star * $ $ AI 3 Gran Bahia Principe El Portillo 5 star $ 4 2 $ $ $ AI 4 Gran Bahia Principe Cayacoa 5 star $ 4 1 $ $ $ $ AI 3 La Romana Dominican Republic Gran Bahia Principe La Romana 5 star $ 5 1 $ $ $ AI 3 Riviera Maya Mexico Gran Bahia Principe Coba 5 star $ 5 3 $ $ AI 3 Gran Bahia Principe Tulum 5 star $ 5 3 $ $ AI 3 Jamaica Caribbean Gran Bahia Principe Jamaica 5 star $ 5 3 $ $ $ AI 4 Included $ At a charge AI All-Inclusive * 24hr Emergency/helicopter Gran Bahia Principe Bavaro Bahia Principe San Juan Gran Bahia Principe Cayo Levantado Gran Bahia Principe El Portillo Gran Bahia Prin 4

5 Sports Fitness centre Tennis Golf nearby Windsurfing Sailing/catamaran Canoeing/kayak Scuba diving Horseback riding Bicycle rental Children Supervised kids' club Entertainment program Babysitting Playground Kids' pool Wellness Sauna Spa Beauty salon Jacuzzi $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ OUR SYMBOLS Watersports Beach Scuba Tennis Casino Some watersports included in hotel package. Beach on property Scuba diving at or near hotel. Tennis at hotel or within walking distance (bringing your own equipment is advised). Casino at or near hotel. Kid s Club Supervised children's programs - age 4 to 12 Kid s Activities Entertainment and/or playground - age 4 to 12 Honeymoon Weddings Spa Special features for honeymooners available or included. Special wedding features available or included. Spa services available. Our package holiday includes: Roundtrip flight to/from your destination Airport greeting upon arrival in your destination Transfers between the airport and your hotel Accommodation as selected Welcome orientation at select host hotels Availability of a Sunquest representative Added value features shown as included Our pricing: Prices are based on double occupancy in Canadian Dollars. The prices shown are the range for each departure gateway and are correct at time of printing. For up-to-date prices on specific dates, other departure cities, or other room categories, ask your travel agent or visit Pay for your vacation with: ncipe Cayacoa Gran Bahia Principe La Romana Gran Bahia Principe Coba Gran Bahia Principe Tulum Gran Bahia Principe Jamaica 5

6 Bahia Principe Clubs & Resorts Club Diamond ONLY FROM SUNQUEST Small Resort Feel, Big Resort Fun Club Diamond at Bahia Principe offers the best of both worlds! Since launching the Club Diamond concept in partnership with Bahia Principe Clubs & Resorts a few years ago, this exclusive section has quickly become very popular with Sunquest customers. Offering a small resort feel with all the options and fun of a big resort is what really sets it apart. 6

7 At Club Diamond, not only do Sunquest guests receive VIP perks and exclusive access to parts of the resort off-limits to other guests, they also get to enjoy a type of service usually not available at large resorts. Here you get to know the staff and they get to know you. In the Club Diamond restaurant, by the Club Diamond pool, you receive dedicated service and see the same faces everyday, and by the end of your vacation, you re part of one big Club Diamond family! CLUB DIAMOND EXTRAS Private check-in/out at exclusive Club Diamond reception Rooms close to beach Welcome drink upon arrival Welcome letter from the General Manager in your room upon arrival VIP amenities Bathrobes & slippers in your room for use during your stay Coffee/tea maker in your room, restocked daily Beach towels in your room upon arrival Use of a private lounge Free internet access (15 minutes per room per day) in the private lounge Daily local news via Bahia Principe newsletter One additional à la carte dinner per week Use of an exclusive Club Diamond restaurant for breakfast & lunch Private pool & bar for Club Diamond guests 7

8 Bahia Principe Clubs & Resorts Weddings & Honeymoons Special moments deserve special attention Say I Do with Bahia Principe You are starting a life together; you want it to be special. At Bahia Principe Clubs & Resorts they have teams of people whose sole purpose is to make your wedding day exactly what you dreamed of, and then some. Offering exclusive services and extra special attention, whether you are saying your I Do s for the very first time, or renewing them, Bahia Principe offers magical settings designed to make it a day full of happy memories. On your honeymoon or celebrating your anniversary? Bahia Principe helps you celebrate the occasion with special extras waiting for you upon arrival. Free Weddings* Bahia Principe features several other wedding packages that vary in price from $ 500 US to $ 2600 US. In addition, should you wish to add any personalized touches to your free wedding, many are available for purchase. Includes: Wedding coordinator, services of a Judge, decorated ceremony location at a gazebo or on the beach, recorded music (CD you are welcome to bring your own selection), traditional wedding cake (or alternate dessert choice), domestic sparkling wine for toast following the ceremony, set dinner menu for wedding party at a resort restaurant, late check-out (until 6pm, upon request and subject to availability), five professional full-colour photos of the wedding, witnesses if required. Judge and other fees not included. *Free wedding is applicable to min. 7-night stays with a min. of 16 people. Ask your wedding coordinator. Book and pay by Aug. 31/09 for travel Nov. 1/09 to Oct. 31/10. Some exceptions apply. Available at selected Bahia resorts. All wedding guests must stay at Bahia Resort where wedding is to take place. Contact: mkmanagerbpcr@bahia-principe.com Packages must be booked directly with the hotel. 8

9 Bahia Principe Clubs & Resorts Family Fun Kids rule at Bahia Principe! Family Friendly Features Supervised kids clubs Entertainment programs Kids pools Babysitting services Playgrounds Junior suites Water sports Kid-friendly food at restaurants Friendly & attentive staff Being a kid at Bahia Principe Clubs & Resorts doesn t get much better than this what with all the friends to be made and fun to be had! Every Bahia Principe resort offers lots of great services and facilities designed with kids in mind from swimming pools to daily activities at the fabulous El Principito kids clubs, and so much more! Parents can relax knowing their children are enjoying some great fun in the sun under the watchful eyes of professional staff, while at the same time enjoying some of the great savings available for families! 9

10 Bahia Principe Clubs & Resorts Groups No matter the size, no matter the occasion, Bahia Loves Groups Looking at having a destination wedding? Want to organize a trip with a bunch of friends? Think a family reunion under the sun is right up your alley? Want to reward your top employees with something special? Whether you are travelling as a group for work or for play, Bahia Principe s resorts are happy to help providing the ideal settings for any celebration or event. GROUP OFFERS When you book with Sunquest and Bahia Principe, you will receive: Kids Pack Promo Kids booked on all group files receive Sunquest s Popular Kid s Pack Drawstring knapsack is packed with: 9" plastic Frisbee Mini football yellow/black Vinyl beach ball multi-colour Wooden beach rackets Velcro paddle ball set Water bottle Special Group Wedding Gifts Book 10 rooms at a minimum of 120 days prior to departure and receive: A $500 future travel voucher for the wedding couple PLUS receive up to $500 gift voucher to shop at our exclusive Sunquest Boutique. Book a minimum 10 rooms and receive a $200 gift voucher Book a minimum 15 rooms and receive a $300 gift voucher Book 20 rooms or more and receive a $500 gift voucher Plus, some of your group may apply for Free* Travel based on size of your wedding, family or other type of group. *Taxes are not included, some exceptions apply. Ask your local travel agent for more details. 10

11 Bahia Principe Clubs & Resorts Added Value Bahia Added value Spas You re on vacation treat yourself to a day at the spa! Bahia Principe s signature BahiaSpa features a variety of treatments and services that will help you rejuvenate both your body and your spirit. Sports Looking to sail, surf, cycle, dive, kayak or golf while away? Bahia Principe can help you do all these things and more. Whether onsite or just a short drive away, every guest has access to a wide selection of energizing activities for any level! Pueblo Principe Bahia Principe s own local-style shopping and leisure centre is the perfect place to enjoy great shopping at a variety of boutiques, terrific entertainment, and a wide array of services such as a medical centre, photo shop, video shop and more! Eco-Bahia Committed to sustainable tourism and to protecting and conserving the ecosystems that surround their resorts, Bahia Principe created the Bahia Principe Tulum A.C. Ecological Foundation in the Riviera Maya. 11

12 Club Diamond Section Punta Cana Dominican Republic BEACH WATERSPORTS SCUBA TENNIS SPA CASINO HONEYMOONS WEDDINGS KIDS CLUB Gran Bahia Principe Bavaro All-Inclusive A grand and sweeping place, Gran Bahia Principe Bavaro is a high performance resort chock-a-block with facilities and activities; a perfect beachfront beauty that virtually drips with holiday amusements. À la carte restaurants abound here, with something for even the most finicky eaters, and the expansive grounds are full of pools, playgrounds, bars and more. Guests of our exclusive Club Diamond section get to enjoy all of the 5-star amenities and facilities of the entire resort, while also getting access to many great little extras. This includes things like private check-in/out, exclusive use of the Club Diamond pool and restaurant, one additional à la carte reservation per week, and free internet access. 12

13 SAVE UP TO $300 PER COUPLE Book by Oct. 31/09 for travel Nov. 1/09-Apr. 30/10 completed stays Guests of our exclusive Club Diamond section get to enjoy all of the 5-star amenities and facilities of the entire resort, while also getting access to many great little extras. CLUB DIAMOND ONLY FROM SUNQUEST The Club Diamond is like a resort within a resort. You have use of a special area, exclusively for Club Diamond guests, plus, if you choose, you are welcome to enjoy all the fabulous amenities & facilities of the rest of the big & beautiful Gran Bahia Principe Bavaro resort. CLUB DIAMOND EXTRAS: All the Bahia Principe inclusions, plus, private check-in/out in private Club Diamond reception lobby, rooms close to beach, welcome drink upon arrival, welcome letter from the General Manager in your room on arrival, VIP amenities, bathrobes & slippers in your room for use during your stay, coffee/tea maker in your room restocked daily, beach towels in your room upon arrival, use of a private lounge for Club Diamond guests, free internet access (15 minutes per room per day) in the private lounge, daily local news via Bahia Principe newsletter, one additional à la carte dinner per week, use of an exclusive Club Diamond restaurant for breakfast & lunch, private pool & bar for Club Diamond guests CLUB DIAMOND JUNIOR SUITE: 144 rooms, closer to the beach, A/C, ceiling fan, 2 doubles or 1 king bed, phone, satellite TV, stocked mini-bar, paysafe, full bathroom (Jacuzzi tub), hair-dryer, balcony or terrace. Rooms located in a private area of the hotel closer to the beach with access to extra facilities & amenities. (Max. occ. 3 adults & 1 child or 2 adults & 2 kids.) LOCATION On Bavaro Beach, 396 rooms, 30 minutes from Punta Cana Airport & 50 minutes from the town of Higuey. WHAT S INCLUDED 24-hour all-inclusive buffet breakfast, lunch & dinner daily 4 à la carte dinner restaurants domestic drinks & snacks until midnight (after midnight the Pueblo Principe serves snacks, beer & soft drinks) 3 large lagoon-style pools with kids section swim-up bar non-motorized watersports scuba lesson daytime tennis fitness centre table tennis basketball volleyball water polo soccer mini-golf aerobics disco & karaoke bar mountain bikes amphitheatre kids club with playground (4-12 years) onsite shuttle daily activities nightly entertainment gratuities MORE TO ENJOY ($) Spa watersports & diving centre casino shops currency exchange medical centre internet café laundry meeting rooms golf nearby JUNIOR SUITE A/C, ceiling fan, 2 doubles or 1 king bed, phone, satellite TV, stocked minibar, pay-safe, full bathroom (Jacuzzi tub), hair-dryer, balcony or terrace. (Max. occ. 3 adults or 2 adults & 2 kids.) 1 CHILD STAYS & EATS FREE 12 years & under, some exceptions apply. STAY AT 1, PLAY AT 2 Enjoy use of facilities throughout complex (excluding Club Premier, Ambar sections & Club Diamond). FREE WEDDINGS Book by Aug. 31/09 for travel Nov. 1/09 to Oct. 31/10. All wedding guests must stay at Bahia resort where wedding is to take place. Some exceptions apply. WEDDING PACKAGES FROM $ 900 US (valid until Oct. 31/10) Contact hotel wedding coordinator for details at Tel: (809) or info.puntacana@bahia-principe.com or weddingscoordinatorbppuj@bahia-principe.com GRAN BAHIA PRINCIPE BAVARO - 7 nts., all-inclusive per person, including airfare DEPARTURE CITY TORONTO OTTAWA HALIFAX ST. JOHN S VANCOUVER* CALGARY* EDMONTON* FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ Jul.-Nov. ' Dec. '09-Apr. ' May-Oct ' CLUB DIAMOND AT GRAN BAHIA PRINCIPE BAVARO - 7 nts., all-inclusive. per person, including airfare Jul.-Nov. ' Dec. '09-Apr. ' May-Oct ' Taxes and related fees from $ to $ are additional per person and are based on your departure city. All rates shown are based on double occupancy, reflect the lowest to highest price and are a guidline only. For specific prices (including any weekend surcharges) by durations, departure dates, departure cities, room types, child or other occupancies and special offers, please visit sunquest.ca. *Program begins first week of November. HONEYMOON BONUS Room upgrade (subject to availability), fruit basket & bottle of rum in room upon arrival. THINGS YOU NEED TO KNOW Reservations required & dress code in effect at à la carte restaurants. Limit of 3 à la carte dinners per week. Some activities require reservations and are subject to time restrictions. 13

14 Puerto Plata Dominican Republic Club Diamond Section BEACH WATERSPORTS SCUBA TENNIS GOLF SPA CASINO HONEYMOONS WEDDINGS KIDS CLUB Bahia Principe San Juan All-Inclusive A masterpiece of Caribbean style, dressed in sun-splashed seashore and lush tropical greenery, the beautiful Bahia Principe San Juan is snuggled away on the sweeping shores of the palm-fringed Playa Escondida Beach and sheltered by a natural coral reef a perfect place for drowsy afternoons and carefree, festive evenings. Enhance your Bahia Principe vacation experience with a stay in our exclusive Club Diamond section, which offers guests such perks as private check-in/out, rooms that are close to the beach, exclusive use of the Club Diamond pool, bar and restaurant, and so much more. 14

15 LOCATION On the north coast, 739 rooms, 10 minutes from the town of Rio San Juan and 1 hour from the airport. WHAT S INCLUDED 24-hour all-inclusive buffet breakfast, lunch & dinner daily à la carte dining (3 dinners per week) 6 restaurants & 10 bars domestic drinks & snacks until midnight 3 pools swim-up bar nonmotorized watersports scuba lesson daytime tennis (3 courts) mini-golf & putting green fitness centre basketball volleyball badminton soccer aerobics mountain bikes Pueblo Principe entertainment village with karaoke bar, disco (drinks included) kids club with wading pool & playground (4-12 years, 9am-6pm) minigolf daily activities nightly entertainment gratuities MORE TO ENJOY ($) Spa massages casino shop hair salon ice cream parlour medical centre internet café meeting facilities golf nearby billiards art gallery SAVE UP TO $260 PER COUPLE Book by Oct. 31/09 for travel Nov. 1/09-Apr. 30/10 completed stays CLUB DIAMOND ONLY FROM SUNQUEST The Club Diamond is like a resort within a resort. You have use of a special area, exclusively for Club Diamond guests, plus, if you choose, you are welcome to enjoy all the fabulous amenities & facilities of the rest of the beautiful Bahia Principe San Juan resort. CLUB DIAMOND EXTRAS. All the Bahia Principe inclusions, plus, private check-in/out in private Club Diamond reception lobby, rooms close to beach, welcome drink upon arrival, welcome letter from the General Manager in your room on arrival, VIP amenities, bathrobes & slippers in your room for use during your stay, coffee/tea maker in your room restocked daily, beach towels in your room upon arrival, use of a private lounge for Club Diamond guests, free internet access (15 minutes per room per day) in the private lounge, daily local news via Bahia Principe newsletter, one additional à la carte dinner per week, use of an exclusive Club Diamond restaurant for breakfast & lunch, private pool & bar for Club Diamond guests CLUB DIAMOND ROOM: 202 rooms, A/C, ceiling fan, 2 doubles or 1 queen bed, phone, satellite TV, stocked mini-bar, pay-safe, coffee maker (on request), full bathroom, hair-dryer, balcony or terrace. Rooms located in a private area of the hotel closest to the beach with access to extra facilities & amenities. (Max. occ. 3 adults or 2 adults & 2 kids.) BAHIA PRINCIPE SAN JUAN - 7 nts., all-inclusive per person, including airfare DEPARTURE CITY TORONTO OTTAWA HALIFAX ST. JOHN S VANCOUVER* CALGARY* EDMONTON* FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ Jul.-Nov. ' Dec. '09-Apr. ' May-Oct ' CLUB DIAMOND AT BAHIA PRINCIPE SAN JUAN - 7 nts., all-inclusive per person, including airfare Jul.-Nov. ' Dec. '09-Apr. ' May-Oct ' Taxes and related fees from $ to $ are additional per person and are based on your departure city. All rates shown are based on double occupancy, reflect the lowest to highest price and are a guidline only. For specific prices (including any weekend surcharges) by durations, departure dates, departure cities, room types, child or other occupancies and special offers, please visit sunquest.ca. *Program begins first week of November. HOTEL ROOM A/C, ceiling fan, 2 doubles or 1 queen bed, phone, satellite TV, stocked mini-bar, pay-safe, full bathroom, hair-dryer, balcony or terrace. (Max. occ. 3 adults or 2 adults & 2 kids.) 1 CHILD STAYS & EATS FREE 12 years & under, some exceptions apply. SINGLE PARENT SPECIAL No single supplement when sharing with 2 kids. FREE WEDDINGS Book by Aug. 31/09 for travel Nov. 1/09 to Oct. 31/10. All wedding guests must stay at Bahia resort where wedding is to take place. Some exceptions apply. WEDDING PACKAGES FROM $ 850 US (valid until Oct. 31/10) Subject to change without notice. Contact hotel Wedding Coordinator at (809) or rrpp@sanjuan.bahia-principe.com for details. HONEYMOON BONUS Room upgrade (subject to availability), fruit basket & bottle of rum in room upon arrival. THINGS YOU NEED TO KNOW Reservations required & dress code in effect at à la carte restaurants. Some activities may be subject to time restrictions. After midnight the Pueblo Principe snack bar offers snacks, beer, wine & soft drinks. 15

16 Samana Dominican Republic Gran Bahia Principe Cayo Levantado by Don Pablo Collection All-Inclusive 16 plus Cayo Levantado, one of the region s most beautiful islands, is the ideal place to enjoy a luxury escape in an incomparable setting. And the Gran Bahia Principe Cayo Levantado, part of the brand s signature Don Pablo Collection, provides all of the necessary facilities and services to make all of your holiday dreams come true. What s more, guests of this resort are invited to enjoy all of the restaurants and facilities at the Gran Bahia Principe Cayacoa, just a short boat ride away on the mainland. So sunbathe in the great solarium, refresh yourself in the pools and Jacuzzis, stroll along the pristine white sand beach, indulge yourself at the spa, and renew your senses in paradise.

17 SAVE UP TO $540 PER COUPLE Book by Oct. 31/09 for travel Nov. 1/09-Apr. 30/10 completed stays 7 nts., all-inclusive. per person, including airfare DEPARTURE CITY TORONTO FROM$ TO$ Nov. ' Dec. '09-Apr. ' Taxes and related fees of $ are additional per person and are based on your departure city. All rates shown are based on double occupancy, reflect the lowest to highest price and are a guidline only. For specific prices (including any weekend surcharges) by durations, departure dates, departure cities, room types, child or other occupancies and special offers, please visit sunquest.ca EXCLUSIVE BUTLER SERVICE (Only applies to Beach/Honeymoon Villas) Unpack baggage (upon request), variety of pillows, variety of amenities offered by the butler, ironing service (only on first day and on request), preparation of bath with flower petals for honeymoon couples, organize your clothes for the laundry, organize restaurant bookings, spa, etc, bedroom and night courtesy service, wake-up service with coffee, change of towels twice per day delivered to room, beach towels, shoe shine, possibility of gala dinner for honeymoon couples in their room ($) BEACH WATERSPORTS TENNIS HONEYMOONS WEDDINGS LOCATION On northeast coast, 195 rooms, 45 minutes from the airport and 15 minutes from the town of Samana. WHAT S INCLUDED 24-hour all-inclusive buffet breakfast, lunch & dinner daily 3 à la carte restaurants vegetarian meals special check-in reception at pier 24-hour room service domestic drinks 2 pools 4 bars 3 Jacuzzis daytime tennis whirlpool with bar hammocks non-motorized watersports windsurfing* sailing/catamaran** kayaking* scuba lesson* bicycles boat shuttle to mainland fitness centre social & games lounge daily activities nightly entertainment gratuities *1 hour free per stay ** Extra charge if instructor is needed MORE TO ENJOY ($) Wireless internet cigar brands heliport & 24-hour emergency helicopter shops wedding gazebo on the beach JUNIOR SUITE A/C, ceiling fan, 1 king bed with canopy, table & 2 chairs, phone, TV, mini-bar, inroom safe, alarm clock, coffee maker, marble bathroom (hydro-massage tub), hair-dryer, turndown service, balcony or terrace. Main building or type B villas. (Max. occ. 2 adults & 1 child or 3 adults.) JUNIOR SUITE SUPERIOR As above in 8-suite villas. (Max. occ. 2 adults & 2 kids.) BEACH/HONEYMOON VILLA As above, beachfront, open-air Jacuzzi on porch (on request) Standard Rooms and Junior Suite Deluxe also available on request. 1 CHILD STAYS & EATS FREE 12 years & under, some exceptions apply. SINGLE PARENT SPECIAL No single supplement when sharing with 2 kids. FREE WEDDINGS Book by Aug. 31/09 for travel Nov. 1/09 to Oct. 31/10. All wedding guests must stay at Bahia resort where wedding is to take place. Some exceptions apply. WEDDING PACKAGES FROM $ 800 US Contact hotel Wedding Coordinator at (809) or rrppbcle@bahia-principe.com for details. HONEYMOON BONUS Room upgrade (subject to availability), fruit basket & bottle of rum in room upon arrival. THINGS YOU NEED TO KNOW Reservations required & dress code in effect at à la carte restaurants. Some activities may be subject to time restrictions. 17

18 Samana Dominican Republic SAVE UP TO $360 PER COUPLE Book by Oct. 31/09 for travel Nov. 1/09-Apr. 30/10 completed stays LOCATION On the northeast coast in Samana, 462 rooms, 75 minutes from the airport & 5 minutes from the town of Las Terrenas. WHAT S INCLUDED 24-hour all-inclusive buffet breakfast, lunch & dinner daily 4 à la carte dinner restaurants domestic drinks 4 bars 2 pools open air Jacuzzi non-motorized watersports intro scuba lesson daytime tennis fitness centre aerobics volleyball kids club (4-12 years) theatre for entertainment programs entertainment village with disco, karaoke bar & live music daily activities nightly entertainment gratuities MORE TO ENJOY ($) Shops medical centre wireless internet HOTEL ROOM A/C, ceiling fan, 1 king bed, breakfast table with 2 chairs, phone, TV, mini-bar, pay-safe, balcony or terrace. Non-smoking rooms available upon request. (Max. occ. 2 adults or 2 adults & 1 child.) Gran Bahia Principe El Portillo All-Inclusive BEACH WATERSPORTS SCUBA TENNIS HONEYMOONS WEDDINGS KIDS CLUB An incredible resort with a distinctly European flavour, the Gran Bahia Principe El Portillo is in an 7 nts., all-inclusive per person, including airfare DEPARTURE CITY TORONTO FROM$ TO$ Nov. ' Dec. '09-Apr. ' Taxes and related fees of $ are additional per person and are based on your departure city. All rates shown are based on double occupancy, reflect the lowest to highest price and are a guidline only. For specific prices (including any weekend surcharges) by durations, departure dates, departure cities, room types, child or other occupancies and special offers, please visit sunquest.ca area that is ideal for nature lovers and adventure enthusiasts alike. Located on beautiful El Portillo beach, the resort enjoys a paradisiacal setting just minutes from the town of Las Terrenas. Offering guests 24-hour all-inclusive service, it also features a lovely spa, a range of culinary options, great shops and fabulous entertainment along its Pueblo Principe, and guestrooms that are both spacious and inviting. JUNIOR SUITE As above with 1 king or 2 double beds, sitting area with sofa bed. (Max. occ. 3 adults & 1 child or 2 adults & 2 kids.) 1 CHILD STAYS & EATS FREE 12 years & under. Some exceptions apply. SINGLE PARENT SPECIAL No single supplement when sharing with 2 kids. FREE WEDDINGS Book by Aug. 31/09 for travel Nov. 1/09 to Oct. 31/10. All wedding guests must stay at Bahia resort where wedding is to take place. Some exceptions apply. WEDDING PACKAGES FROM $ 800 US Contact hotel Public Relations department directly at (809) , fax (809) or gerenterrppbpo@portillo.bahia-principe.com HONEYMOON BONUS Room upgrade (subject to availability), fruit basket & bottle of rum in room. HONEYMOON PACKAGES AVAILABLE THINGS YOU NEED TO KNOW Reservations required & dress code in effect at à la carte restaurants. Men must wear long pants. Maximum 3 à la carte dinners per week. Some land & water activities limited to 1 hour per person per day. 18

19 SAVE UP TO $280 PER COUPLE Book by Oct. 31/09 for travel Nov. 1/09-Apr. 30/10 completed stays BEACH WATERSPORTS SCUBA SPA HONEYMOONS WEDDINGS Samana Dominican Republic Gran Bahia Principe Cayacoa All-Inclusive Located in spectacular Samana Bay, the Gran Bahia Principe Cayacoa is surrounded by lush vegetation on one side and the beautiful turquoise sea on the other. When not relaxing on the beach, guests can retreat to their spacious rooms or junior suites, all fully-equipped with the best conveniences, or perhaps head to the large lounge to watch the sun go down as you sip on a cocktail. Another option, of course, is pampering yourself at the spa... the perfect end to a day of sun-kissed fun! LOCATION On Bay of Samana beach, 295 rooms, 45 minutes from the airport. WHAT S INCLUDED Buffet breakfast, lunch & dinner daily à la carte dining 4 restaurants & 4 bars domestic drinks pool hydromassage pool with bar non-motorized watersports catamaran* boogie* board kayaking* snorkelling* intro scuba lesson solarium hammocks, sun shades & towels gym entrance to disco (drinks extra) daily activities nightly entertainment gratuties *1 hour free per stay MORE TO ENJOY ($) Spa shopping area large fully-equipped hall & meeting room 24-hour medical services wireless internet The Gran Bahia Principe Cayacoa is surrounded by lush vegetation on one side and the beautiful turquoise sea on the other. HOTEL ROOM A/C, ceiling fan, 2 doubles or 1 king bed, phone (IDD), satellite TV, mini-bar, pay-safe, full bathroom, magnifying mirror, hair-dryer & terrace. (Max. occ. 2.) JUNIOR SUITE As above with partial ocean view & separate living area. (Max. occ. 3 adults or 2 adults & 1 child.) 1 CHILD STAYS & EATS FREE 12 years & under, some exceptions apply. SINGLE PARENT SPECIAL No single supplement when 2 kids sharing. FREE WEDDINGS Book by Aug. 31/09 for travel Nov. 1/09 to Oct. 31/10. All wedding guests must stay at Bahia resort where wedding is to take place. Some exceptions apply. MORE TO DO Wedding & honeymoon packages available. THINGS YOU NEED TO KNOW Reservations required & dress code may be in effect at some restaurants. Maximum 3 à la carte dinners per week. 7 nts., all-inclusive per person, including airfare DEPARTURE CITY TORONTO FROM$ TO$ Nov. ' Dec. '09-Apr. ' Taxes and related fees of $ are additional per person and are based on your departure city. All rates shown are based on double occupancy, reflect the lowest to highest price and are a guidline only. For specific prices (including any weekend surcharges) by durations, departure dates, departure cities, room types, child or other occupancies and special offers, please visit sunquest.ca 19

20 La Romana Dominican Republic SAVE UP TO $400 PER COUPLE Book by Oct. 31/09 for travel Nov. 1/09-Apr. 30/10 completed stays Gran Bahia Principe La Romana All-Inclusive Located on what is known at the Amber Coast, the setting of the Gran Bahia Principe La Romana will delight even the most seasoned travellers. The spectacle of light and colour as it dances across the turquoise sea and gorgeous white sand beach is the first sight that greets and dazzles guests. Next you will be struck by the luxury of the resort s facilities, including its many well-appointed and spacious junior suites, all of which have a terrace or balcony. 7 nts., all-inclusive per person, including airfare 20 BEACH WATERSPORTS SCUBA TENNIS SPA CASINO HONEYMOONS WEDDINGS KIDS CLUB DEPARTURE CITY TORONTO OTTAWA HALIFAX ST. JOHN S VANCOUVER CALGARY EDMONTON FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ Nov. ' Dec. '09-Apr. ' May-Oct ' Via Flights from Punta Cana. Taxes and related fees from $ to $ are additional per person and are based on your departure city. All rates shown are based on double occupancy, reflect the lowest to highest price and are a guidline only. For specific prices (including any weekend surcharges) by durations, departure dates, departure cities, room types, child or other occupancies and special offers, please visit sunquest.ca. LOCATION On La Romana Beach, 400 rooms, 2.5 hours from Punta Cana airport & 15 minutes to town. WHAT S INCLUDED Buffet breakfast, lunch & dinner daily 3 à la carte dinner restaurants buffet restaurant 5 bars 2 snack bars 24- hour snack bar open from 10:30pm- 7:30am domestic drinks pool non-motorized watersports windsurfing* catamaran* kayaking* intro scuba lesson* daytime tennis fitness centre disco (drinks included) kids club (4-12 years) billiards daily activities nightly entertainment gratuities *1 hour free per stay MORE TO ENJOY ($) Spa casino lit tennis laundry medical services Pueblo Principe shopping & leisure centre internet (at Pueblo Principe) meeting facilities JUNIOR SUITE A/C, ceiling fan, 2 doubles or 1 king bed, sofa bed, satellite TV, mini-bar restocked daily, pay-safe, alarm clock, bathroom with hydro-massage shower, hair-dryer, make-up mirror, terrace, garden view. (Max. occ. 3 adults & 1 child or 2 adults & 2 kids.) 1 CHILD STAYS & EATS FREE 12 years & under, some exceptions apply. SINGLE PARENT SPECIAL No single supplement when sharing with 2 kids. FREE WEDDINGS Book by Aug. 31/09 for travel Nov. 1/09 to Oct. 31/10. All wedding guests must stay at Bahia resort where wedding is to take place. Some exceptions apply. WEDDING PACKAGES FROM $ 800 US Book and pay directly with hotel. Contact Dilcia Ucetta, Sales Manager, at Tel: (809) Ext 8092 or Fax: (809) HONEYMOON BONUS Fruit basket, T-shirts & bottle of rum in room. THINGS YOU NEED TO KNOW Reservations required at à la carte restaurants. Maximum 3 à la carte dinners per week.

21 SAVE UP TO $280 PER COUPLE Book by Oct. 31/09 for travel Nov. 1/09-Apr. 30/10 completed stays Riviera Maya Mexico Gran Bahia Principe Coba All-Inclusive Set amongst lush, tropical vegetation indigenous to the area, the Gran Bahia Principe Coba transports its guests from the fast pace of their daily lives, to a place where time stands still. Here, your time is your own and you are invited to immerse yourself in days filled with sunshine, fun and utter relaxation. Enjoy the beautiful lagoon-shaped pools, the wonderful entertainment, the exquisite cuisine, and so much more. All there for you! WATERSPORTS SCUBA TENNIS SPA HONEYMOONS WEDDINGS KIDS CLUB LOCATION Set back from the beach, 1080 Junior suites in a quiet area. 35 minutes from Playa Del Carmen, 20 minute drive from the Mayan Ruins of Tulum and 1 hour drive from Cancun airport. WHAT S INCLUDED Buffet breakfast, lunch & dinner daily 3 à la carte dinner restaurants house wine with meals New Year s Eve gala dinner 5 bars 24-hour snack bar domestic drinks (from10am to 3am - including disco) 3 pools nonmotorized watersports sun terrace tennis bicycles (within property only) intro scuba lesson gym kid s club (ages 4-12, from 9am-5pm, hours subject to change) sun beds & sunshades towel service disco (including drinks) daily activities nightly entertainment gratuities Here, your time is your own and you are invited to immerse yourself in days filled with sunshine, fun and utter relaxation. MORE TO ENJOY ($) Spa lit tennis laundry medical services meeting room shops, boutiques, jewelery stores beauty salon internet COBA JUNIOR SUITE A/C, 2 doubles or 1 king bed, satellite TV, phone, mini-bar, pay-safe, full bathroom with jacuzzi, hair-dryer, balcony or terrace. (Max. occ. 3 adults & 1 child or 2 adults & 2 kids.) 1 CHILD STAYS & EATS FREE 12 years & under, some exceptions apply. SINGLE PARENT SPECIAL No single supplement when 2 kids sharing. WEDDING PACKAGES FROM $ 650 US Book and pay directly with hotel. Contact hotel directly at pflores@tulum.bahia-principe.com HONEYMOON BONUS Room upgrade is subject to availability, bottle of tequila and fruit basket. 7 nts., all-inclusive per person, including airfare DEPARTURE CITY TORONTO OTTAWA HALIFAX ST. JOHN S VANCOUVER CALGARY EDMONTON FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ Jul.-Nov. ' Dec. '09-Apr. ' May-Oct ' Taxes and related fees from $ to $ are additional per person and are based on your departure city. All rates shown are based on double occupancy, reflect the lowest to highest price and are a guidline only. For specific prices (including any weekend surcharges) by durations, departure dates, departure cities, room types, child or other occupancies and special offers, please visit sunquest.ca. THINGS YOU NEED TO KNOW Reservations required at à la carte restaurants. 3 à la carte reservations per week. There is a $ 2 US per person, per use REEF TAX for any tour taken on hotel property, which cross into the Marine Protected Areas (this fee is mandatory and also charged on most jungle tours and day trips). 21

22 Riviera Maya Mexico Gran Bahia Principe Tulum All-Inclusive A montage of spectacular sights, the Gran Bahia Principe Tulum is complemented by its natural kilometre-long beach, manicured gardens, beautiful colours, large palapas and materials such as stone, talavera pottery, marble and hardwoods that decorate it s spaces. Expect a cool and harmonious feel. Enhance that experience by taking everything that is already included at this magnificent resort and step it up a notch with a stay in our exclusive Club Diamond section. Here you ll receive lots of lovely little extras, such as private check-in/out, use of a private pool, and guestrooms that are closest to the beach. 22

23 SAVE UP TO $320 PER COUPLE Book by Oct. 31/09 for travel Nov. 1/09-Apr. 30/10 completed stays CLUB DIAMOND ONLY FROM SUNQUEST The Club Diamond is like a resort within a resort. You have use of a special area, exclusively for Club Diamond guests, plus, if you choose, you are welcome to enjoy all the fabulous amenities & facilities of the rest of the beautiful Bahia Principe Tulum resort. CLUB DIAMOND EXTRAS All the Bahia Principe inclusions, plus, private check-in/out in private Club Diamond reception lobby, rooms close to beach, welcome drink upon arrival, welcome letter from the General Manager in your room on arrival, VIP amenities, bathrobes & slippers in your room for use during your stay, coffee/tea maker in your room restocked daily, beach towels in your room upon arrival, use of a private lounge for Club Diamond guests, free internet access (15 minutes per room per day) in the private lounge, daily local news via Bahia Principe newsletter, one additional à la carte dinner per week, use of an exclusive Club Diamond restaurant for breakfast & lunch, private pool & bar for Club Diamond guests CLUB DIAMOND ROOM 300 rooms, A/C, ceiling fan, 2 doubles or 1 king bed, phone, satellite TV, stocked mini-bar, pay-safe, coffee maker (on request), full bathroom, hair-dryer, balcony or terrace. Rooms located in a private area of the hotel closest to the beach with access to extra facilities & amenities. Max. occ. 3 adults & 1 child or 2 adults & 2 kids.) CLUB DIAMOND JUNIOR SUITE Same as above with Jacuzzi / hydro massage bath (Max. occ. 3 adults & 1 child or 2 adults & 2 kids.) BEACH WATERSPORTS SCUBA TENNIS SPA HONEYMOONS WEDDINGS KIDS CLUB LOCATION On the beach, 558 rooms, 35 minutes from Playa Del Carmen, 20 minute drive from the Mayan ruins of Tulum and 1 hour drive from Cancun Airport. WHAT S INCLUDED Buffet breakfast, lunch & dinner daily 3 à la carte dinner restaurants house wine with meals New Year s Eve gala dinner 5 bars 24-hour snack bar domestic drinks (from10am to 3am - including disco) 3 pools non-motorized watersports windsurfing* catamaran* kayaking* scuba lesson** bicycles* sun terrace tennis gym kid s club (ages 4-12, from 9am-5pm, (hours subject to change) sun beds & sunshades towel service disco (including drinks) daily activities nightly entertainment gratuities * 1 hour per day based upon availability ** One demonstration per stay MORE TO ENJOY ($) Spa casino lit tennis laundry medical services meeting room beauty salon internet shopping HOTEL ROOM A/C, 2 double beds or 1 king size bed, bathroom with tub and shower, hair dryer, satellite TV, telephone, in-room safe (extra charge) mini-bar, and balcony or terrace, garden or pool views.(max. occ. 3 adults & 1 child or 2 adults & 2 kids.) 1 CHILD STAYS & EATS FREE 12 years & under. Some exceptions apply. SINGLE PARENT SPECIAL No single supplement when 2 kids sharing WEDDING PACKAGES FROM $ 650 US Book and pay directly with hotel. Contact hotel directly at pflores@tulum.bahia-principe.com HONEYMOON BONUS Room upgrade is subject to availability, bottle of tequila and fruit basket. THINGS YOU NEED TO KNOW Reservations required at à la carte restaurants. There is a $ 2 US per person, per use REEF TAX for any tour taken on hotel property, which cross into the Marine Protected Areas (this fee is mandatory and also charged on most jungle tours and day trips). GRAN BAHIA PRINCIPE TULUM - 7 nts., all-inclusive per person, including airfare DEPARTURE CITY TORONTO OTTAWA HALIFAX ST. JOHN S VANCOUVER CALGARY EDMONTON FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ Jul.-Nov. ' Dec. '09-Apr. ' May-Oct ' CLUB DIAMOND AT GRAN BAHIA PRINCIPE TULUM - 7 nts., all-inclusive per person, including airfare Jul.-Nov. ' Dec. '09-Apr. ' May-Oct ' Taxes and related fees from $ to $ are additional per person and are based on your departure city. All rates shown are based on double occupancy, reflect the lowest to highest price and are a guidline only. For specific prices (including any weekend surcharges) by durations, departure dates, departure cities, room types, child or other occupancies and special offers, please visit sunquest.ca 23

24 Jamaica Caribbean Gran Bahia Principe Jamaica All-Inclusive Fashioned in the style of the tropics, with grand open areas and lots of light, the beautiful Gran Bahia Principe Jamaica in Runaway Bay is a vision of stunning pools, beautiful grounds, and a magnificent lobby. Right on the property you will find Bahia Principe s Pueblo Principe, a Caribbean-style plaza with bars, restaurants, shops, and other guest amenities. All guestrooms are large, airy junior suites, and when it comes to dining, there is much to choose from from buffet, gourmet and seafood, to Japanese and steak! And for the ultimate indulgence, be sure to visit the spa the perfect retreat when the younger set is busy at the kids club! 24

25 LOCATION In Runaway Bay, 680 rooms, about 1 hour from the Montego Bay Airport & & 25 mins. from the town of Ocho Rios. WHAT S INCLUDED 24-hour all-inclusive buffet breakfast, lunch & dinner daily 4 à la carte restaurants domestic drinks 5 bars 3 lake-style pools (one with kids section) Pueblo Principe entertainment village with karaoke bar, disco including drinks & hamburger house non-motorized watersports intro scuba lesson lit tennis badminton fitness centre aerobics volleyball soccer kids club (ages 4-11) daily activities live nightly entertainment & theatre gratuities MORE TO ENJOY ($) Spa internet café in the lobby wireless internet in rooms wedding gazebo shops medical centre meeting facilities nanny service (for kids under 4 years old) JUNIOR SUITE A/C, 1 king or 2 double beds, mini-bar, TV, phone, pay-safe, full bathroom, whirlpool, balcony or terrace. (Max. occ. 3 adults & 1 child or 2 adults & 2 kids.) 1 CHILD STAYS & EATS FREE 12 years & under, some exceptions apply. SAVE UP TO $380 PER COUPLE Book by Oct. 31/09 for travel Nov. 1/09-Apr. 30/10 completed stays BEACH WATERSPORTS SCUBA TENNIS SPA HONEYMOONS WEDDINGS KIDS CLUB FREE WEDDINGS Book by Aug. 31/09 for travel Nov. 1/09 to Oct. 31/10. All wedding guests must stay at Bahia resort where wedding is to take place. Some exceptions apply. WEDDING PACKAGES FROM $ 500 US Ask for details. Book & pay directly with hotel. weddingplannersbpjam@bahia-principe.com Tel: or HONEYMOON BONUS Room upgrade (subject to availability), fruit basket & bottle of rum in the room. THINGS YOU NEED TO KNOW 3 dinners per week at specialty restaurants, reservations required, men must wear long pants. Some water & land activities limited to 1 hour per person per day. 7 nts., all-inclusive per person, including airfare DEPARTURE CITY TORONTO OTTAWA HALIFAX ST. JOHN S VANCOUVER CALGARY EDMONTON FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ FROM$ TO$ Jul.-Nov. ' Dec. '09-Apr. ' May-Oct ' Taxes and related fees from $ to $ are additional per person and are based on your departure city. All rates shown are based on double occupancy, reflect the lowest to highest price and are a guidline only. For specific prices (including any weekend surcharges) by durations, departure dates, departure cities, room types, child or other occupancies and special offers, please visit sunquest.ca. 25

26 Notice to Travellers: Please be aware that different living standards and practices exist outside of Canada, including but not limited to provision of utilities, i.e. water and electricity, accommodations, services of all kinds, food, food preparation, water quality, security, insects, wildlife or weather conditions. You agree that Sunquest shall not be responsible or liable for any loss, damage, illness or injury you may suffer as a result of such different living standards and practices. It is not uncommon to suffer from travellers diarrhea when travelling. The Public Health Agency of Canada recommends that you visit your family doctor or a travel medicine clinic prior to departure to advise you on precautions. All hotels undergo routine maintenance and renovations. Certain resort areas are undergoing major growth with ongoing construction and Sunquest is not responsible for any resulting inconvenience. At brand new hotels, some facilities may not be completely operational. Landscaping and other finishing touches may be continuing during your stay. If Sunquest is advised of any significant work that will be ongoing during your stay or of any major facilities that will not be available, we will try to advise you prior to departure through notice to your travel agent. Travel Insurance: It is strongly recommended that all travellers obtain adequate insurance coverage to protect themselves should they be obliged to cancel a holiday due to health problems or unforeseen circumstances. You may purchase such insurance from your travel agent at the time of booking. You may also wish to purchase medical insurance. You agree that Sunquest shall not be responsible or liable for health problems that may arise or become aggravated while travelling or at your destination. Standards of medical care may differ from those in Canada. Treatment may be expensive, payment in advance may be required and provincial health care coverage may be limited. Cancellation of Services: In the event that certain services are cancelled, Sunquest will have no responsibility beyond the refund of all monies received by Sunquest for such cancelled services, which will be deemed to constitute full settlement of any claim you might have against Sunquest for the cancellation. Alteration of Services: Advertised facilities may occasionally be modified or unavailable. We will advise you or your travel agent of any description changes, if known, prior to departure. Sometimes major changes to your holiday arrangements may be required due to circumstances beyond our control, such as hotel overbooking, unexpected maintenance problems or due to market conditions. Major changes may include change of destination, change of departure or return by more than 24 hours, change of itinerary, change of hotel, ship or accommodation standard. In these circumstances, Sunquest reserves the right to substitute hotel and other arrangements for arrangements of comparable value without notice or liability. Force Majeure/Act of God: Sunquest is not responsible or liable for changes or cancellations made that relate to or arise as a result of hostilities, acts of war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics or health risks, technical problems with transport as well as flight delays due to weather or for mechanical reasons, government action, closed or congested airports or ports, supplier insolvency, governmental acts and other events beyond our control. The National Hurricane Center in Miami considers June 1st to November 30th inclusive Hurricane Season. This must be taken into consideration when you book your vacation. You agree that Sunquest does not assume any responsibility, and is not liable, for the costs or other consequences that arise out of or result from inclement weather conditions at any time of the year. Hotel Ratings: Star ratings are our opinion and can differ from official gradings. Our rating is relative to general standards in each destination, so our four-star hotel in one destination can be different to our four-star hotel in another. Ratings are based on many factors including hotel location and facilities as well as feedback from our customers and staff. Facilities & Services: Hotels may curtail or alter some facilities without notice, usually for purpose of ongoing maintenance and improvement. You agree that Sunquest shall not be held responsible or liable if, due to the acts or omissions of others, some services, bonus features or facilities described in this brochure, cease to be available or are not working. The behaviour of other guests and the cancellation of services for any reason are beyond Sunquest s control. All efforts are made to ensure accuracy at the time of printing this brochure. Descriptions and photographs are representational only and are not a guarantee that everything will be exactly as depicted at the destination. You agree that Sunquest shall not be held responsible or liable for modifications that can take place after publication, including damage or beach erosion due to storms or tidal conditions. Services such as à la carte dinners, daily activities programs, spa services and bonus features are on a first-come, first-serve basis and may require reservations. Certain services and activities may be withdrawn by the hotel for reasons such as weather conditions and number of participants. All withdrawn features are non-refundable. Spa services are at additional charge unless otherwise stated. Room upgrade bonus features are subject to space availability at check-in and cannot be guaranteed prior to your arrival. Bonus features do not have a cash value. Hotel Check-in & Check-out: Due to hotel housekeeping requirements, regardless of flight times, hotel check-in is normally after 3:00 pm on the day of arrival. Hotel check-out time is normally 12 noon. All-inclusive privileges begin at check-in and end at check-out. Unused Services: No refunds or adjustments will be made to you for portions of your vacation not taken or used. Local Excursions/optional tours: All Excursions sold locally in destination by the Sunquest representative are subject to the local cancellation policy as each tour is operated by independent suppliers. Prebooked tours purchased from Sunquest in Canada are non-refundable even if not used in resort. Prices & Cost Increases: All prices, unless otherwise stated, are per person based on two adults sharing one hotel room. All prices advertised in this brochure are in Canadian dollars and do not include GST (where applicable) and taxes. The prices advertised in this brochure are based on fixed costs at the time of print. These costs are dependant on fuel costs, rate of exchange and/or other factors. Sunquest reserves the right to increase the price. Should the price increase be greater than 7%, you have the right to cancel the contract for travel services and obtain a refund of all monies paid to Sunquest, unless the price increase is the result of government taxation or fuel surcharge allowed by the Canadian Transportation Agency. Every effort will be made to advise your travel agent of any price increase at least 15 days prior to your departure date. In the event of an error in published rates, you will be given the option to accept the change or to cancel for a full refund of all monies received by Sunquest. Special Needs Passengers: We welcome customers with special needs. Any special services required such as separate transfers must be advised to Sunquest at time of booking so we can determine the availability and cost of such services prior to confirming the booking. Although reasonable attempts will be made to provide the services requested, Sunquest does not guarantee that the airport, transfer vehicles and/or accommodations while in destination will be wheelchair accessible. Facilities for special needs passengers in hotels may be limited. Services required for a passenger with special needs may not be available and/or subject to local surcharges or advance payments. Please check with your travel agent prior to booking. Notice of Claims: You must notify Sunquest, in writing by registered mail, of any claim you may have, or claim to have, against Sunquest, within 30 days from the event giving rise to the claim. Should you not file a written complaint with Sunquest within 30 days from the end of your vacation, you will be presumed to be satisfied with the services received and to have waived any and all claims that you may have had against Sunquest. Sunquest will not respond to any claims or demands made after the expiration of the 30- day delay. You may not commence any legal proceeding against Sunquest unless you have submitted a notice as set out above. Under no circumstances shall Sunquest be liable to you for an amount in excess of the total amount paid to Sunquest for your vacation. Air Only & Government Approval: All flights for Inclusive Tour Charter (ITC) holidays and air-only Advanced Booking Charter (ABC) flights are operated pursuant to the rules of the Canadian Transportation Agency and such flights have been approved by the Agency on behalf of Sunquest. Compliance: You agree to comply with any reasonable instructions issued by Sunquest or its representatives during your vacation. Applicable Law: Regardless of your holiday destination, any dispute between you and Sunquest shall be interpreted in accordance with the laws of the place of your departure from Canada and international conventions and agreements referred to herein. Notice: No agent or representative of Sunquest or any other service provider has the authority to modify or waive any provision of these Terms and Conditions. Arbitration: Any claim or dispute (including, without limitation, any unresolved claims concerning any services booked through, or provided by, Sunquest and claims made directly by you or by anyone connected to you or claiming through you) relating to or arising from your purchase of a holiday, or the goods and services provided by or through Sunquest, must be decided by one arbitrator, to the exclusion of the Courts. The arbitration shall be governed by the National Arbitration Rules of the ADR Institute of Canada, Inc. or its successors or a replacement Administrator. The seat of the arbitration shall be in the province in which you reside. The decision of the arbitrators shall be final and binding upon the parties. The present arbitration clause applies to all claims made as part of a class action or other representative action, it being expressly understood and agreed to that the arbitration of such claims must proceed on an individual (non-class, non-representative) basis. Sunquest s Responsibility: The travel services provided are subject to the Travel Industry Act (ON), Travel Agent s Act (BC), Travel Agent s Act (QC) or any other similar act enforced in the province of residence of the purchaser or in the province where a vacation was purchased from Sunquest and Regulations thereunder and are subject to the conditions imposed by the suppliers and such suppliers (and Sunquest s) liability is limited by their tariffs, conditions of carriage, tickets and vouchers, and international conventions and agreements, as amended (eg. The Warsaw Convention, The Athens Convention & The London Convention). You agree that Sunquest shall not be responsible or liable for, and you hereby waive any claim arising out of or relating to, any loss, damage, injury or illness whether physical or mental, resulting from any delay, substitution of equipment, or any act, omission, negligence or commission of any third party supplying any of the services or accommodation herein, its agents, servants, employees, subcontractors, or for any claims for such loss, damage or injury, whether physical or mental, arising therefrom, or from any cause that arises by reason of actions of parties other than Sunquest. Sunquest reserves the right to decline any passenger as a member of these tours at any time. Privacy Policy: Sunquest is compliant with the Personal Information Protection and Electronic Document Act (P.I.P.E.D.A.) that went into effect January A copy of our policy can be found at or by contacting our Privacy Policy Office at the address listed below. Sunquest is a wholly-owned division of Thomas Cook Canada Inc. 75 Eglinton Ave. E., Toronto, ON M4P 3A4 Ont. Registration Numbers: , West Georgia Street, 2nd Floor, Vancouver, B.C. V6B 4M9 BC Registration Number: rue Guy, suite 1190, Montreal, QC H3H 2R9 Quebec Permit Holder Severability: The invalidity of any provision contained herein does not affect the validity of any other provision listed. Miscellaneous: Prices are valid at time of printing for departures July 1, 2009 to October 31, All prices are subject to change without notice. The information in this brochure supersedes all previously published information. Printed May Note: A printable version of these Terms & Conditions is vailable at 27