Data Scientist for 1h

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1 Scientist for 1h Silvia Quarteroni, NLP Expert Jérôme Berthier, Head of BI & Big Geneva,

2 OUTLINE 1. ELCA 2. From myth to reality 3. Some proofs 4. Conclusion Visit us at our booth no. A

3 ELCA Presentation ELCA is one of the largest information technology companies in Switzerland, and a leader in the fields of software development, systems integration, business consulting and applications management. Founded: 1968 as electro-calcul for the software navigation of the Grand Dixence Dam Employees: Over 700 employees, mostly highly skilled (IT) professionals with university degrees Offices: Lausanne (headquarters), Zurich, Geneva, Bern, Madrid, Paris, Ho Chi Minh City (Vietnam) Turnover: More than CHF 100 million in 2014 Quality Standards: ISO 9001 (since 1993), ISO (since 2011), CMMI level 3 (since 2007) Project Experience: > 1000 customer projects in ten years Awards:

4 ELCA Business intelligence and Big More than 50 collaborators specialized in BI (ZH-BE-LS-GE) Elicitation of needs, support, training Extraction, transformation, consolidation or migration of Modeling and implementing of bases Implementing of standard reporting, ad-hoc reporting and dashboard Handling of unstructured data Social Media and/or Web data Advanced analysis (Text, Predictive analysis, graph analysis, GIS, Search Engine ) Implementation of Big Projects

5 FROM MYTH TO REALITY Urban legends MYTH REALITY = Volume + Variety + Velocity Need petabytes of data to learn anything Need «the cloud» to do anything «big» with your data All data becomes public and accessible Statistical models are unreliable/unfit for production is an automatic solution generator = Volume and/or Variety and/or Velocity See upcoming examples without internet connection Access to data remains limited Statistical models are fast and have predictable accuracy Smoke in, smoke out -> you still need to know your business

6 THE BIG DATA «STACK» Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

7 ENTITY SEARCH Reduce manual checking of invoices, contracts, bills, certificates * No contractual document

8 ENTITY SEARCH Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

9 ENTITY SEARCH Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

10 ENTITY SEARCH Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

11 ENTITY SEARCH Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

12 ENTITY SEARCH Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

13 ENTITY SEARCH From OCR to conformity checks OCR Rescanning Content Analytics

14 ENTITY SEARCH From OCR to conformity checks

15 ENTITY SEARCH From OCR to conformity checks

16 ENTITY SEARCH From OCR to conformity checks

17 TWITTER FOR SALES How well do we know our customers on social networks? = $$ Solution?

18 TWITTER FOR SALES Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

19 TWITTER FOR SALES Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

20 TWITTER FOR SALES Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

21 TWITTER FOR SALES Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

22 TWITTER FOR SALES Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

23 TWITTER FOR SALES NLP and social networks Sentiment analysis prediction of user gender and age via tweets Identification of dialog act

24 TWITTER FOR SALES prediction of age and gender on Twitter

25 TWITTER FOR SALES Age and sentiment of tweets about Bastian Baker

26 TWITTER FOR SALES User profiling on Twitter: Bastian Baker

27 TWITTER FOR SALES The Secutix monthly report

28 TWITTER FOR SALES What s better, to tweet or to retweet? User engagement vs activity type (tweet, reply, retweet) 3500 Type of activity 01/01/14 01/07/ Case 1 Case 2 Case 3 original tweets replies retweets

29 EMARKETING OPTIMIZATION How to get from Spam to Target? VS

30 EMARKETING OPTIMIZATION Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

31 EMARKETING OPTIMIZATION Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

32 EMARKETING OPTIMIZATION Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

33 EMARKETING OPTIMIZATION Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

34 EMARKETING OPTIMIZATION Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

35 EMARKETING OPTIMIZATION Targeted emarketing for customer segments Targeted emarketing for each show

36 EMARKETING OPTIMIZATION Targeted emarketing for customer segments Targeted emarketing for each show

37 EMARKETING OPTIMIZATION CRM Segmentation Use customer CRM information (gender, location, purchase history, preferred genres ) to cluster clients using learning algorithms. Identify «VIP» cluster(s) with highest profitability

38 EMARKETING OPTIMIZATION CRM Segmentation Drill down into the VIP cluster and cluster it further. Clusters 4 and 5: good targets for season tickets offers Clusters 1 and 3: good targets for promotional codes Clusters 1, 4 and 5: good targets for last-minute offers Cluster 4: good target for afternoon shows

39 EMARKETING OPTIMIZATION OCCUPANCY ANALYSIS A marketing tool for monitoring the occupancy of shows

40 EMARKETING OPTIMIZATION OCCUPANCY ANALYSIS Statistical analysis: predict the occupancy of future shows based on show type, time, weather information,. and devise a targeted emarketing strategy for each type of show (drama, musical ) or even for individual shows

41 PREDICTIVE MAINTENANCE OF DOORS Open or Late

42 PREDICTIVE MAINTENANCE OF DOORS Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

43 PREDICTIVE MAINTENANCE OF DOORS Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

44 PREDICTIVE MAINTENANCE OF DOORS Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

45 PREDICTIVE MAINTENANCE OF DOORS Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

46 PREDICTIVE MAINTENANCE OF DOORS Business Banking Transport & Infrastructure Insurance Industry & Manufacturing Health Events, Culture & Sports Public Sector & Government Utilities & Energy Service provider Retail Space & Defense Pharma & Life Science International Organizations Services Question answering Keyphrase translation GIS & Geocoding Spoken language understanding Image classification Relation Named entity recognition Sentiment analysis Complex event strategy Predictive analytics integration Software Search engines NLP toolkits ML/Statistical packages Graph analysis algorithms Web crawling Hardware bases (RDB/noSql) on wheels Distributed file systems platforms IoT Cloud In-Memory CRM ERP Internal documents Social networks Web pages Blogs Log files Weather Sensor Google Tools

47 PREDICTIVE MAINTENANCE OF DOORS

48 CONCLUSIONS Making sense of content is not a myth No massive data Bring your data and we will provide the rest No massive investments Use ELCA big data lab No massive engagement Start by POC Without engaging massive resources, you can make Big your reality Visit us at our booth no. A

49 QUESTIONS

50 Thank you. Contact Silvia Quarteroni NLP expert Tel Jérôme Berthier Head of BI & Big JBerthier ELCA Informatique SA Lausanne Genève ELCA Informatik AG Zürich Bern ELCA

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