CORPORATE REAL ESTATE SERVICES

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1 CORPORATE REAL ESTATE SERVICES

2 Our mission is plain and simple. Deliver that save MONEY, save TIME and add VALUE for our clients. - Johnny Harris, President and CEO Lincoln Harris CSG offers a logical, strategy-first framework from which to pursue client goals.

3 A promise of Value Full Scope of Services A National Platform A Proven History A Better Solution LINCOLN HARRIS CSG Lincoln Harris Corporate Services Group (CSG) is a collective product of Dallas-based Lincoln Property Company (LPC), and Charlotte-based The Harris Group. We are part of the vast resources of LPC one of the largest, most respected and diversified real estate firm in the U.S. We employ more than 4,500 professionals with an established presence in over 100 markets, in 32 states and in Europe. LPC currently manages more than 150 million square feet of commercial property and has developed assets in excess of $12 billion. The Lincoln Harris CSG service model is designed to render comprehensive real estate solutions to our corporate clients. The integration of business lines ensures seamless and efficient performance on multi-discipline assignments, and our experience has forged the development of processes to bring significant value to our clients. We believe that true competency in service occurs when two very important elements are incorporated into the delivery model strategic application and client-focused service. This is why strategy-first, clientfirst has been our philosophy for the over 15 years we have been providing full-scope real estate. The technology that supports our CSG service model is built around the ARCHIBUS Enterprise software; recognized as best-in-class with over 16,000 clients and 18 billion square feet in use worldwide. We supplement this platform with other client specific accounting (MRI, Yardi, Timberline, etc.) and reporting (Microsoft Office, SAP-Xcelsius, ARGUS, SmartDraw, etc.) software solutions. We are consistently evaluating new and exciting technology products to provide our clients with superior results. Our goal is to understand our client s core business needs, then provide real estate solutions that best support those objectives. Unmatched market knowledge Solutions to save time and money Add value to client portfolio Fully integrated

4 A PROMISE OF VALUE FULL SCOPE OF SERVICES A National Platform A Proven History A Better Solution LINCOLN HARRIS CSG FULLY INTEGRATED SERVICES It is not a single resource that sets Lincoln Harris CSG apart, but rather our multi-faceted approach. These integrated resources provide the foundation to build a comprehensive array of advantages for our clients. The following provides some details to the offered by Lincoln Harris CSG. Clients may choose one, several or any combination of these. Transaction Management Facility Management Project Management Development and Finance Strategic Services Strategic site selection Strategic portfolio analysis (analytical) Strategic disposition analysis Healthcare advisory Strategic planning Strategic portfolio analysis Strategic budget forecasting Strategic facility planning (analytical) Strategic portfolio planning (analytical, functional) Strategic development Asset monetization/ financing advisory Tactical Services Tenant representation Project / portfolio leasing Transaction analysis Lease Process Market analysis and valuation Acquisition and disposition Facility Engineering Critical environment Facility accounting Budgeting / forecasting Lease audit Vendor / contracts Call center Construction Project / relocation Budget Contract Churn Fee development Build-to-suit Capital source Asset monetization Full scope of Core values Value-add solutions Unparalleled institutional resources

5 LINCOLN HARRIS RESEARCH Lincoln Harris research department tracks the market deal by deal, in order to provide clients with up-to-date, nuanced knowledge of market-rate lease and sale trends. This on-the-ground information of submarket- and building-specific trends allows Lincoln Harris transaction brokers to work with clients to achieve the most advantageous pricing. 30 FLOOR 20 FLOOR FLOOR 10 Occupied Direct Sublease Skyline Overview: Property-specific vacancy analysis performed on a quarterly basis, per individual submarket. Data gathered and tracked in our Research Department. PROPERTY/TENANT TRACKING Clients benefit from a well connected transaction team that is exposed to market happenings, and able to anticipate the market s trajectory. Hock Plaza Durham, NC Brickman Wells Fargo Mortgage Center Wilmington, NC Wells Fargo UBS Center Charleston, SC UBS Morrocroft Centre Charlotte, NC ING

6 A PROMISE OF VALUE FULL SCOPE OF SERVICES A NATIONAL PLATFORM A Proven History A Better Solution NATIONAL PRESENCE LOCAL CAPABILITIES Lincoln Harris CSG clients benefit from a comprehensive and consistent analysis process for each market location, with only one point of contact working in their best interest. Clients typically have specific requirements for their offices covering a wide array of issues. Lincoln Harris CSG understands these criteria, and works towards developing strategic solutions to provide short-term benefits, and meet long-term goals. The most important consideration is to develop a relationship with the client so as to provide a consistent quality of service in any market, where they will receive the same level of quality and attention. When looking to expand into a different area of the country, Lincoln Harris CSG offers a complete analysis of the desired market, selecting the best-in-class, local group to educate us on the local market. We look for opportunities to bring best-in-class solutions right to you, no matter the geographic reach. G E O G R A P H I C C O V E R A G E LPC was founded in 1965 and has developed assets in excess of $12 billion. 40 MSF in CSG portfolio 2,500+ transactions per year Offices in 21 states Local capabilities

7 Showplace High Point, NC Torchlight Investors

8 A PROMISE OF VALUE FULL SCOPE OF SERVICES A NATIONAL PLATFORM A PROVEN HISTORY A Better Solution A selection of Lincoln Harris CSG client assignments. Piedmont Town Center Charlotte, NC Principal Real Estate Group Plaza One Fort Worth, TX HCP Alltel Corporate Campus Atlanta, GA Alltel Corporation Charlotte Transit Center Charlotte, NC City of Charlotte

9 Bank of America Corporate Center, Charlotte, NC Bank of America Corporation

10 A PROMISE OF VALUE FULL SCOPE OF SERVICES A NATIONAL PLATFORM A PROVEN HISTORY A BETTER SOLUTION VALUE-ADD SOLUTIONS OCCUPANCY COST REDUCTION CSG implemented a comprehensive Cost Compression Plan for a major financial institution, resulting in an incremental reduction in occupancy cost of $52 million over a 5-year period. REVENUE ENHANCEMENT CSG generated $6 million in revenue enhancement within 12 months of being hired on a 3 million square foot healthcare account; 30% was generated by 3rd party leasing, 70% by operating expense reduction. WORKFLOW SOLUTIONS As 1 of 5 facility partners of an 80 million square foot international client, CSG s Call Center operation proved to be the most efficient and most economical. The Call Center handles approximately 140,000 work orders per year with an operational efficiency that was 10% higher than the nearest competitor. STRATEGIC PORTFOLIO ANALYSIS When challenged with moving 4 million square feet of Class B and C office buildings with high book values, a Fortune 100 company turned to CSG to analyze, design, and implement a plan. The result was two sale/partial leaseback transactions totaling $270 million. The transactions exceeded book value on all 50 properties and incrementally reduced occupancy costs by $15 million per year. IMPROVING EFFICIENCY CSG improved point-to-point navigation while monitoring vehicle use to minimize windshield time and to improve operating efficiency in company vehicles for a Fortune 500 financial firm. By installing a GPS Vehicle Tracking and Navigation system, it not only paid for itself in 6 months, but also provided long term value through improvements in drive time, overtime, miles driven, fuel costs, idle time and manpower efficiency. ARCHIBUS SYSTEM Our call center, which handles over 50,000 calls per year, uses ARCHIBUS to deliver timely, relevant facilities and infrastructure information as part of our strategic business plan in managing over 40 million square feet of property assets. This webbased CMMS system allows us to cost-effectively maintain and distribute accurate facilities and infrastructure information nationwide across our enterprise. The Work Order feature automates all of the steps of the work order process, from requests, to approvals, to scheduling work, completion of tasks and closeout. The Preventive Maintenance (PM) feature enables users to proactively maintain assets, efficiently manage work-load schedules, optimize resources and track key metrics. SURPLUS PROPERTY DISPOSITION As a product of 4 mergers by 1 bank client, CSG disposed of over 380 surplus properties, all within the required purchase accounting terms outperforming the reserves by over $29 million. RESTRUCTURE INITIATIVE The corporate restructure of a national healthcare client resulted in the need to sell 17 properties and buy-out of 101 leases in less than 7 months. CSG met the time requirements on both the sales and buyouts, with the gross sales exceeding indicative pricing by 6% and buy-out settlements averaging 32% of total remaining obligation.

11 CORE VALUES When it comes to our core values, the proof is in our people. That is why we begin every project by selecting the right people for the job. Arguably the most respected and knowledgeable real estate professionals in the industry, our people act as business partners who offer clients the unrivaled consistency and accountability they have come to expect from Lincoln Harris CSG. In building our culture around the satisfaction of our clients, we have made it that much easier to build everything else. Client Focus Integrity Service & Technology Quality Enthusiasm Training & Education Teamwork & Diversity Citizenship What does Lincoln Harris CSG s past success mean? Valuable experience Proven processes Measurable benefits Repeated success

12 A PROMISE OF VALUE YOUR STRATEGIC PARTNER With unmatched market knowledge and extensive experience in all aspects of commercial real estate, we deliver comprehensive solutions that save MONEY, save TIME and add VALUE for our clients Piedmont Row Drive Suite 800 Charlotte NC tel

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