Deloitte 2010 lease administration benchmarking survey

Size: px
Start display at page:

Download "Deloitte 2010 lease administration benchmarking survey"

Transcription

1 Deloitte 2010 lease administration benchmarking survey

2 As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. This publication contains general information only and is based on the experiences and research of Deloitte practitioners. Deloitte is not, by means of this publication, rendering accounting, auditing, business, financial, investment, legal or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte, its affiliates, and related entities shall not be responsible for any loss sustained by any person who relies on this publication.

3 Executive summary Contents Executive summary 1 Introduction 3 Organizational structure 4 Human resources 5 Outsourcing 7 Technology 8 Lease abstraction 10 Lease audits and reviews 12 Deloitte 2010 Lease Administration Benchmarking Survey

4 Executive summary Executive summary Many companies are managing dozens, or even hundreds of leases. Naturally, lease administration departments want to implement efficient processes to reduce expenses, as well as capture accurate and timely data on their leases in order to make appropriate decisions in pursuing their business strategy. Updating its 2006 benchmarking survey, Deloitte conducted a survey to assess how companies were approaching lease administration issues. The survey was completed by 209 executives at companies involved in lease administration including companies that lease commercial space ( tenants ), building owners who lease commercial space to tenants ( owners ), and companies that provide lease administration services ( service providers ). Key findings: Centralized structure favored. With technology making it easier to supervise diverse operations, many companies are seeking to improve management and reduce costs by centralizing. More than three quarters of both tenants and owners used a centralized organizational structure for lease administration, up from two-thirds in the 2006 survey. Hiring skilled lease administrators now easier. Given the weaker economic conditions, only 15% of tenants and owners said it was very difficult to hire skilled lease administrators, down from 30% and 38%, respectively, in the prior survey. Salary levels may need to be reassessed. Once the labor market rebounds, companies may need to raise salaries to hire the skilled lease administrators they need. While 46% of tenants offered typical starting salaries for lease administrators of $60,000 or more, only 23% of owners and service providers provided starting salaries this high. Outsourcing used by many companies. Roughly half of tenants and owners said they used third-party service providers to handle some or all of the work of lease administration. Roughly two-thirds of tenants and owners who outsourced used service providers for lease abstraction, while three quarters of tenants used them for lease audits. Some rely on Microsoft Office applications for lease administration technology. Roughly three quarters of the companies surveyed used a lease administration technology system, including 95% of tenants that managed 100 leases or more. However, 20% of companies said they used Excel or Access to handle lease administration, rather than one of the software applications specifically designed for the job. Not all companies staying current with technology. Although many companies reported that they recently purchased or upgraded their lease administration software, roughly one third of tenants and owners had not done so for three years or more. Progress on integration of lease administration and accounting systems. The percentage of tenants who said their lease administration technology systems were not integrated with their financial systems declined from 81% in 2006 to 59% in the current survey. Among owners, only 22% said they had a stand-alone lease administration system, down from 46% in the prior survey. Deloitte 2010 Lease Administration Benchmarking Survey 1

5 Executive summary Companies focusing on abstracting the most important lease administration attributes. Although 71% of tenants, owners, and service providers said they abstracted lease attributes into lease administration databases, there were still 30% of companies that did not follow this practice. Many companies now appear to realize that they can be more effective and efficient by only abstracting the most important lease attributes, rather than attempting to be comprehensive. Among owners, 70% said they abstracted less than 50 attributes, while only 53% abstracted this number in For tenants, 53% said they abstracted less than 50 attributes, roughly the same as in the prior survey. Data accuracy and integrity remains a challenge. Ensuring the quality of data was considered to be a very significant challenge by 30% of tenants, 40% of building owners, and 51% of service providers. Employing reliable and consistent data is essential for accurate reporting and sound management decisions. Benefits from lease audits and reviews. Roughly two thirds of tenants that conducted lease audits said that they had resulted in cost reductions, while about half of the owners who conducted lease reviews said they had resulted in increased expense recovery. While the benefits achieved depend on the nature of the lease, in Deloitte's experience, lease audits and lease reviews can result cost reductions or expense recovery of $0.50 to $2 or more per square foot. Deloitte 2010 Lease Administration Benchmarking Survey 2

6 Introduction Introduction What approaches do companies use to manage their commercial leases and what are evolving industry practices? To gain insights, Deloitte conducted a survey of corporate tenants, building owners, and service providers in December 2009 and January Bayer Consulting conducted the survey and analyzed the data on Deloitte s behalf. The 2010 survey was completed by 209 executives, including 89 from companies that lease space from building owners ( tenants ), 101 from companies that own and lease commercial space ( owners ), and 69 from companies that provide lease administration services ( service providers ). These numbers total to more than 209 as some companies were both owners and service providers. The survey also examined the views of executives on the outlook for the real estate market. The results of that portion of the survey are presented in the report, Deloitte Real Estate Outlook. The corporate tenants were in a variety of industries including financial services (18%), professional services (12%), retail (12%), life sciences and healthcare (12%), and technology (10%). (See Figure 1.) The respondents represented companies with both large and small lease administration departments. Among corporate tenants, 52% managed 100 leases or more, while 48% managed less than 100 leases. Building owners and service providers tended to manage more leases than tenants. For building owners 42% managed 250 leases or more with the remainder managing fewer leases. For service providers, 69% managed 250 leases or more, while 31% managed less than 250 leases. Figure 1 Industry of corporate tenants Financial services 18% Professional services 12% Retail 12% Life sciences and health care 12% Technology 10% Public sector 7% Manufacturing 6% Energy and resources 5% Telecommunications 5% Media 5% Other 9% Note: Some percentages were rounded, thus the total may not equal 100. This report presents the results of the survey in the following six key areas of lease administration: organizational structure, human resources, outsourcing, technology, lease abstraction, and lease audits and reviews. Deloitte 2010 Lease Administration Benchmarking Survey 3

7 Organizational structure Organizational structure Most executives said their companies had a centralized lease administration structure. In fact a centralized approach has become more common since the 2006 survey, likely a result of companies looking to reduce costs, and the increased ease of control through technology. Among tenants and owners, 79% had centralized management, up from roughly two thirds for each group in For service providers, 66% of respondents reported having centralized management of lease administration, compared to 59% in the prior survey. In terms of reporting structure, 60% of tenants said their lease administration group reported to the company's corporate real estate department, while another 20% cited the accounting/finance function. In contrast, there was no consensus among owners or service providers; the reporting lines of their lease administration departments may be less important since real estate is their primary business. Owners named a variety of different departments as overseeing lease administration including property management (28%), accounting/finance (23%), and leasing/marketing (17%). Service providers named corporate real estate (28%), property management (27%), and accounting/finance (24%). When respondents were asked how lease administration staff allocated their time, no single activity accounted for more than 20% of staff time. The activities that accounted for the largest portion of time were reporting (19%) and abstraction (17%). Accounts payable, budgeting/forecasting, and common area maintenance reconciliations ( desktop reviews ) were other activities that also accounted for a relatively significant amount of staff time. (See Figure 2.) Figure 2 Allocation of lease administration staff time Property taxes 6% Other 7% Reporting 18% Accounts receivable 12% Desktop reviews 13% Abstraction 17% Budgeting/ forecasting 13% Accounts payable 14% Deloitte 2010 Lease Administration Benchmarking Survey 4

8 Human resources Human resources Most lease administration departments were relatively small, especially at companies managing smaller numbers of leases. Among tenants that managed fewer than 100 leases, 79% had only one or two full-time employees (FTEs) in their lease administration department, while almost half of tenants that managed 100 leases or more had three to 10 FTEs. Even among larger tenants, only 20% had 11 FTEs or more. (See Figure 3.) Similarly, 60% of owners that managed fewer than 250 leases had only one or two FTEs. Among larger owners, 44% had three to 10 FTEs, while 27% had 11 FTEs or more. Figure 3 Number of FTEs in lease administration function Tenants 1-2 FTEs 3-5 FTEs 6-10 FTEs 11+ FTEs 1-99 Leases 79% 3% 8% 11% 100+ Leases 33% 30% 18% 20% Owners Leases 60% 26% 7% 7% 250+ Leases 29% 31% 13% 27% Service providers Leases 33% 28% 11% 28% 250+ Leases 38% 13% 13% 38% Note: Some percentages were rounded, thus the total may not equal 100. Given the current weaker economic conditions, fewer respondents reported difficulties in hiring skilled lease administrators in the 2010 survey than they did in Only 15% of tenants and the same percentage of owners said it was very difficult to hire skilled professionals, down from 30% and 38%, respectively, in the prior survey. However, executives at larger companies reported somewhat greater difficulty in hiring. Among tenants with 100 or more leases, 20% reported significant difficulty compared to 5% for smaller tenants. For owners, 20% of those with 250 or more leases said it was very difficult to hire compared to 9% of those managing fewer leases. Organizations that manage large numbers of leases are likely to have more stringent requirements for the types of skills and experience they require among their lease administration staff. The highest educational level achieved by lease administration staff was a bachelor's degree for 59% of respondents, while 15% named a high school degree and 11% said that some staff had a postgraduate work or degree. (See Figure 4.) In addition, many respondents reported that their lease administration department had employees with legal or accounting training, especially at larger organizations. Among tenants managing 100 leases or more, 67% said their lease administration Deloitte 2010 Lease Administration Benchmarking Survey 5

9 Human resources department had employees with legal background, compared to 44% of smaller tenants. Similarly, 61% of owners managing 250 leases or more said they had employees with legal training, compared to 31% of smaller owners. An accounting background was even more common for lease administration employees. Among owners, 90% of larger companies as well as 75% of smaller organization had employees with accounting training. Roughly 85% of both larger and smaller tenants also had employees with an accounting background. However, many respondents said their companies did not require previous real estate experience when hiring new lease administrators 48% of tenants, 58% of owners, and 53% of service providers. For tenants, however, requiring prior real estate experience was much more common among larger organizations. Only 38% of tenants managing 100 leases or more did not require previous real estate experience compared to 63% of those managing fewer than 100 leases. To obtain the skilled lease administrators they need, many firms may need to reconsider their salary scales. Only 23% of owners and service providers had a typical salary of $60,000 or more for their lease administrators. In fact, 14% of both owners and service providers only paid a typical salary of less than $40,000. Tenants tended to offer higher salaries, with 46% paying a typical salary of $60,000 or more. (See Figure 5.) There had been little turnover in lease administration departments in Only roughly 30% of tenants and owners and 40% of service providers reported any vacant positions in their lease administration departments in Just 11% of tenants and 12% of owners reported turnover of 10% or more. However, turnover was somewhat more common in larger organizations. Among tenants managing 100 leases or more, 42% reported turnover in 2009, compared to just 18% for tenants managing fewer leases. Similarly, 41% of owners managing 250 leases or more had turnover compared to 15% of smaller owners. One explanation may be that lease administration departments in larger companies have a more demanding workload. In addition, they tend to require a higher level of skills since they face more complex problems and are more likely to employ sophisticated technology and lease administration databases. Figure 4 Highest educational level of lease administration staff Figure 5 Typical annual salary for lease administrators Postgraduate work or degree 11% High school degree 15% Ten an ts 7% 20% 26% 46% Owners 14% 28% 35% 23% 2-year college degree 15% Service providers 14% 37% 26% 23% Less than $40K $40K - $50K $50K - $60K $60K or more Note: Some percentages were rounded, thus the total may not equal 100. Bachelor's degree 59% Deloitte 2010 Lease Administration Benchmarking Survey 6

10 Outsourcing Respondents were divided in their use of third-party service providers to manage lease administration responsibilities, with 56% of tenants and 44% of owners saying that they outsourced some or all of this work, roughly the same percentages as in the 2006 survey. The most common function outsourced by tenants was lease audit/reviews, cited by 77% of tenants that outsourced, compared to only 19% of owners. (See Figure 6.) Roughly two thirds of both tenants and owners that outsourced said they used third-party service providers for lease abstraction. The other functions outsourced frequently were cost controls, cited by 54% of the tenants, and accounting named by half the owners. Relatively few companies that outsourced said that lease administration services for their U.S. leases were performed in other countries 24% of tenants and 14% of owners. Similarly, only 16% of service providers said they perform work for U.S. leases in other countries. The countries named most often as sites of lease administration activities were Canada and India. Figure 6 Lease administration activities outsourced Base = Firms that outsource lease administration Lease abstraction Tenants Owners 64% 62% Lease audits/reviews 19% 77% Cost controls Document scanning Accounting 54% 39% 43% 35% 33% 50% Deloitte 2010 Lease Administration Benchmarking Survey 7

11 Technology The use of a lease administration technology system has become a standard practice, with roughly three quarters of tenants, owners, and service providers saying their company had one. In fact, the use of a lease administration technology system has become almost universal among larger companies 95% of tenants that managed 100 leases or more, as well as 80% of owners and 88% of service providers that managed 250 leases or more, reported using a technology system. (See Figure 7.) By far the most common approach to securing a lease administration technology system was to purchase a vendor application, which was cited by 90% of respondents. The remaining respondents said their company had a proprietary system that was either developed in house or by a vendor. When asked to name the software they used for lease administration, some surprising answers emerged. While Yardi Voyager was cited by 21% of respondents, 20% named Microsoft Office (i.e., Excel and Access). (See Figure 8.) The respondents who said they used Microsoft Office applications included 12% of tenants, 27% of owners, and 37% of service providers. Companies that are using Excel or Access may wish to consider whether they would gain any advantages by instead using one of the vendor applications that has been designed specifically to meet the unique needs of lease administration. Beyond these two applications, the others named most often were Intuit CRE Manager/MRI (16%), SAP (11%), and Yardi CTI (9%). Figure 7 Use of lease administration technology system Tenants 1-99 leases 53% 100+ leases 95% Owners leases 59% 250+ leases 80% Service providers leases 78% 250+ leases 88% Roughly two thirds of both tenants and owners said they had purchased or upgraded their lease administration software within the last three years, indicating that most companies appear to be investing in staying relatively current with their technology application. However, the fact remains that many companies have not continued to invest 37% of tenants and 34% of owners had not purchased or upgraded their software for three years or more. Deloitte 2010 Lease Administration Benchmarking Survey 8

12 Another challenge is to make optimal use of the lease administration technology system in financial reporting and decisions, and it appears that more companies are making progress in this area. In the 2006 survey, 81% of tenants said they had a lease administration technology system that was not part of their ERP solution and integrated with their financial system, but that number had dropped to 59% in Similarly, only 22% of owners said they had a stand-alone lease administration technology system, down from 46% in the last survey. Scanning lease documents in order to gather data more efficiently has become an accepted industry practice and an approach that all companies should seriously examine. However, there was a significant number of companies that did not scan lease documents 11% of tenants, 20% of owners, and 17% of service providers. Companies that manage larger numbers of leases were more likely to scan their lease documents, but companies that managed fewer leases were even less likely to do so. For example, while only 5% of tenants that manage 100 or more leases said they did not scan their lease documents, 18% of those managing fewer leases failed to do so. Among owners who managed less than 250 leases, 31% did not scan their documents compared to 10% of owners who managed more leases. Figure 8 Most popular lease administration software applications Yardi Voyager 21% Microsoft Office (Excel, Access) 20% Intuit CRE Manager/MRI 16% SAP 11% Yardi CTI 9% Oracle JD Edwards 8% TRIRIGA 8% Oracle PeopleSoft 7% Timberline 7% VirtualPremise 7% Accruent 6% Note: Percentages do not total 100% since respondents could make multiple selections. Deloitte 2010 Lease Administration Benchmarking Survey 9

13 Lease abstraction Most companies were abstracting lease attributes into lease administration databases 74% of tenants, 63% of owners, and 71% of service providers. Abstraction was more common among larger companies. Among tenants that managed 100 leases or more, fully 93% abstracted lease attributes compared to 57% among those managing fewer leases. Similarly, 80% of building owners with 250 leases or more followed this approach compared to 43% of smaller owners. Across all three groups, almost 20% of employee time was spent on lease abstraction, the activity accounting for the second highest percentage of time. Larger organizations were devoting more staff time to building sophisticated lease administration databases. Building owners managing 250 or more leases spent 24% of staff time on abstraction, compared to 12% for owners with fewer leases. Tenants with 100 or more leases spent 18% of their time on lease abstraction compared to 12% for those managing fewer leases. Lease administration databases were used in a variety of important areas. Leading the list was accounting, where more than 80% said they extensively used their lease administration database. The other two areas cited most often were budgeting/forecasting (70%) and property management (67%). (See Figure 9.) Figure 9 Areas in which lease administration database is used extensively Base = Firms with lease administration database Accounting 81% Budgeting/forecasting 70% Property management 67% Legal 46% Brokerage/transactions 38% More companies appeared to recognize that lease administration databases should focus on the most important lease attributes, rather than attempt to capture every potential attribute. Among building owners that abstract lease attributes, 70% reported using less than 50 attributes, compared to 53% in 2006, while 64% of service providers reported this number of attributes, compared to 54% in the previous survey. Among tenants, 53% said they abstracted less than 50 attributes, roughly the same figure as before. (See Figure 10.) Yet, some companies continued to abstract 100 or more attributes 17% of tenants, 8% of owners, and 11% of service providers. Deloitte 2010 Lease Administration Benchmarking Survey 10

14 Ensuring the accuracy and integrity of data within lease administration databases remains a challenge. This issue was considered to be a very significant challenge by 30% of tenants, 40% of building owners, and 51% of service providers. But corporate tenants appear to have made progress in this area. While 30% of tenants said that ensuring data accuracy and integrity in their lease administration databases was a very significant challenge, this compares with 48% in the 2006 survey. In contrast, the percentages of owners and service providers who said they faced significant challenges in ensuring the accuracy and integrity of data remained steady since the 2006 survey. Figure 10 Number of lease attributes abstracted Base = Firms that abstract lease attributes Tenants 63% 21% 17% Owners 70% 22% 8% Service providers 64% 26% 11% Less than or more Note: Some percentages were rounded, thus the total may not equal 100. Deloitte 2010 Lease Administration Benchmarking Survey 11

15 Lease audits and reviews Lease audits by tenants and lease reviews by owners have become standard practice, with 77% of tenants and 85% of owners saying they conduct them. Among tenants that managed a larger number of leases, they were even more widely used 90% of tenants with 100 or more leases reported conducting lease audits. In addition, roughly half of the firms providing lease administration services reported conducting lease audits and half reported conducting lease reviews. Only about one quarter of the service providers reported conducting neither lease audits nor lease reviews for clients. When asked about the benefits, roughly two thirds of tenants said their lease audits had resulted in reduced real estate costs, with one quarter saying the reductions had been significant. (See Figure 11.) Although most building owners also said that lease reviews had generated benefits, their assessments were less positive. Roughly half of the owners said that lease reviews had resulted in increased expense recovery, but only 13% said the increases had been significant. Figure 11 Benefits from lease audits and lease reviews Base = Executives at companies that conduct lease audits or lease reviews Ten an ts: Cost reduction from lease audits 27% 36% 37% Owners: Expense recovery from lease reviews 13% 39% 48% Significant Some None/little Deloitte 2010 Lease Administration Benchmarking Survey 12

16 Contacts E.J. Huntley National Real Estate Consulting Leader Deloitte Financial Advisory Services LLP Josh Leonard Lease Advisory Partner Deloitte Financial Advisory Services LLP Vinnie Borriello Lease Advisory Director Deloitte Financial Advisory Services LLP Hank Tremaine Lease Advisory Director Deloitte Financial Advisory Services LLP Copyright 2010 Deloitte Development LLC. All rights reserved. Member of Deloitte Touche Tohmatsu

Putting it all together Using technology to drive tax business processes

Putting it all together Using technology to drive tax business processes Putting it all together Using technology to drive tax business processes For tax departments, the record-to-report cycle involves several distinct mega processes compliance, cash management, estimates

More information

Talent 2020: Surveying the talent paradox from the employee perspective The view from the Health Care sector

Talent 2020: Surveying the talent paradox from the employee perspective The view from the Health Care sector Talent 2020: Surveying the talent paradox from the employee perspective The view from the Health Care sector Deloitte Consulting s September 2012 Talent 2020: Surveying the talent paradox from the employee

More information

Fixed asset systems Why the tax function needs to have a stake in the game

Fixed asset systems Why the tax function needs to have a stake in the game Fixed asset systems Why the tax function needs to have a stake in the game ility enablers ablers While many tax functions do not own their organizations fixed asset systems, they do rely on access to current

More information

7 must-answer questions

7 must-answer questions 7 must-answer questions The SAP Center of Excellence A practical guide for leaders setting a strategy for an SAP COE 1 Good question(s) For organizations with large SAP investments already in place, or

More information

Salary Structure Policies and Practices. research. A report by WorldatWork and Deloitte Consulting LLP October 2012

Salary Structure Policies and Practices. research. A report by WorldatWork and Deloitte Consulting LLP October 2012 Salary Structure Policies and Practices research A report by WorldatWork and Deloitte Consulting LLP October 2012 Contact: WorldatWork Customer Relations 14040 N. Northsight Blvd. Scottsdale, Arizona USA

More information

Payroll and 401(k) Integration Study Making Retirement Plans Easy to Manage

Payroll and 401(k) Integration Study Making Retirement Plans Easy to Manage ADP RETIREMENT SERVICES Payroll and 401(k) Integration Study Making Retirement Plans Easy to Manage FPO HR. Payroll. Benefits. ADP Lorem Ipsum Lore 1 Executive Overview THE IMPACT In late 2010, ADP commissioned

More information

Consumer products analytics The three-minute guide

Consumer products analytics The three-minute guide Consumer products analytics The three-minute guide Consumer products analytics The three-minute guide 1 Why it matters now Category captains are no longer enough. Retailers are looking for insight captains.

More information

Lease accounting survey Preparing for implementation

Lease accounting survey Preparing for implementation Lease accounting survey Preparing for implementation Executive summary The new lease accounting standard proposed by the Financial Accounting Standards Board (FASB) fundamentally changes the rules that

More information

Tax analytics The three-minute guide

Tax analytics The three-minute guide Tax analytics The three-minute guide Tax analytics The three-minute guide 1 Why it matters now The data revolution in tax is underway Think for a moment about the vast amount of data being generated by

More information

National Association of State Comptrollers. Architecting a New State Operating Model for the Future. March 12, 2015

National Association of State Comptrollers. Architecting a New State Operating Model for the Future. March 12, 2015 National Association of State Comptrollers Architecting a New State Operating Model for the Future March 12, 2015 The world around us is changing at a dizzying pace. 2 National Association of State Comptrollers

More information

2013 Global Contact Center Survey Results

2013 Global Contact Center Survey Results 2013 Global Contact Center Survey Results Deloitte Consulting LLP March 2013 Contents About the survey 3 Top 10 Insights 5 Survey results: Survey participant profile 8 Geography 11 Organization & Scope

More information

Auto insurance telematics The three-minute guide

Auto insurance telematics The three-minute guide Auto insurance telematics The three-minute guide Auto insurance telematics The three-minute guide 1 Why it matters now Telematics is upending the auto insurance world After considerable industry buzz,

More information

Deloitte Consulting High Impact HR Operating Model. Point of View

Deloitte Consulting High Impact HR Operating Model. Point of View Deloitte Consulting High Impact HR Operating Model Point of View 10 human capital trends for 2015 % VERY I M P O R TAN T Culture & engagement 78 83 1 50% 60% Leadership 78 82 2 51% 57% Learning & development

More information

Branding the Workplace: Innovating the talent brand

Branding the Workplace: Innovating the talent brand Branding the Workplace: Innovating the talent brand Social media has erased whatever lines used to exist between the corporate brand and the talent brand. They re two sides of the same coin. In a knowledge-based

More information

Sustainability Analytics The three-minute guide

Sustainability Analytics The three-minute guide Sustainability Analytics The three-minute guide Sustainability Analytics The three-minute guide 1 Why it matters now Sustainability isn t just good for your corporate image and conscience. It s good for

More information

National Family Office Forum survey results. Insights from executives

National Family Office Forum survey results. Insights from executives National Family Office Forum survey results Insights from executives Challenges The four most important strategic challenges facing executives leading a single family office 35% Enhancing the operations

More information

Culture of purpose: A business imperative 2013 core beliefs & culture survey

Culture of purpose: A business imperative 2013 core beliefs & culture survey Culture of purpose: A business imperative 2013 core beliefs & culture survey Executive summary What companies do for clients, people, communities and society are all interconnected. A culture of purpose

More information

Unlock your digital marketing potential

Unlock your digital marketing potential Unlock your digital marketing potential 1 Our digital marketing alliance. 2 Deloitte & Adobe: better together Our roots run deep. We have a proven history of collaborating for client advantage. Our decade-long

More information

Real Estate Lifecycle Management

Real Estate Lifecycle Management Solution in Detail Enterprise Asset Management Executive Summary Contact Us Real Estate Lifecycle Management Boost Your Real Estate Portfolio Portfolio Management Optimized Management Managing corporate

More information

Annual Compensation & Benefits Trends Survey India FY 2015-16

Annual Compensation & Benefits Trends Survey India FY 2015-16 Annual Compensation & Benefits Trends Survey India FY 2015-16 Human Capital Consulting April 2015 To receive sector-wise analysis, please visit contact us section at the end of this report Table of Contents

More information

NCOE whitepaper Master Data Deployment and Management in a Global ERP Implementation

NCOE whitepaper Master Data Deployment and Management in a Global ERP Implementation NCOE whitepaper Master Data Deployment and Management in a Global ERP Implementation Market Offering: Package(s): Oracle Authors: Rick Olson, Luke Tay Date: January 13, 2012 Contents Executive summary

More information

Five rollout-ready mobile applications.

Five rollout-ready mobile applications. Five rollout-ready mobile applications. Five rollout-ready mobile applications. Mobility is one of the few business technologies that can be easy to get up and running quickly. Which is good news, since

More information

Deloitte Analytics. Trusting big data: Perspective on data governance as a customer analytics investment

Deloitte Analytics. Trusting big data: Perspective on data governance as a customer analytics investment Deloitte Analytics Trusting big data: Perspective on data governance as a customer analytics investment Many companies are investing significant amounts in customer analytics to drive their business and

More information

2004 Consumer-Driven Health Care Survey

2004 Consumer-Driven Health Care Survey Survey Synopsis 2004 Consumer-Driven Health Care Survey Background Health care cost increases were once again in the double-digit range for the majority of companies for the third consecutive year. Companies

More information

Human resources benchmark for insurance Overview

Human resources benchmark for insurance Overview Deloitte Global Benchmarking Center Human resources benchmark for insurance Overview The HR challenge: Complex and quickly evolving external and internal factors In today's challenging economy, insurance

More information

Project driven supply chain in complex MRO services Oracle e-business suite

Project driven supply chain in complex MRO services Oracle e-business suite Global Sponsor Project driven supply chain in complex MRO services Oracle e-business suite Session: CON11132 Date: Monday, September 29 Time: 11:45 a.m. - 12:30 p.m. Venue: Intercontinental Intercontinental

More information

M&A analytics The three-minute guide

M&A analytics The three-minute guide M&A analytics The three-minute guide M&A analytics The three-minute guide 1 Why it matters now Smarter decisions An M&A deal can be one of the biggest decisions a company makes, so it pays to do it right.

More information

I Smart Managing tax credit and economic incentive engagements globally

I Smart Managing tax credit and economic incentive engagements globally I Smart Managing tax credit and economic incentive engagements globally Countries that are widely known to offer credits and incentives Tax credits and economic incentives could be an important opportunity

More information

Deloitte s Preconfigured SAP on HANA Service offering for Life Sciences

Deloitte s Preconfigured SAP on HANA Service offering for Life Sciences Deloitte s Preconfigured SAP on HANA Service offering for Life Sciences Are you clear on the benefits of implementing SAP but afraid of taking a proposal to your management team? Are you worried about

More information

Building the business case for tax transformation

Building the business case for tax transformation Building the business case for tax transformation Measuring and communicating the value of your tax transformation initiatives Many tax departments today face increasing pressure from their CFOs to elevate

More information

CFO Insights How CFOs Can Own Analytics

CFO Insights How CFOs Can Own Analytics CFO Insights How CFOs Can Own Analytics Much has been made about the unprecedented quantities of data companies collect these days, from their own operations, supply chains, production processes, and customer

More information

Analytics for Shared Services The three-minute guide

Analytics for Shared Services The three-minute guide Analytics for Shared Services The three-minute guide Don t squint. Select the full-screen option to view at full size. Analytics for Shared Services The three-minute guide 1 2 Why it matters now You may

More information

Fifth annual survey. Look before you leap Navigating risks in emerging markets

Fifth annual survey. Look before you leap Navigating risks in emerging markets Fifth annual survey Look before you leap Navigating risks in emerging markets Table of contents 1 Executive summary 3 Significant concerns over compliance and integrity-related risks 4 Bribery leads the

More information

Private insurance exchanges Outlook is good

Private insurance exchanges Outlook is good Private insurance exchanges Outlook is good Insights from the Deloitte Center for Health Solutions 2015 Survey of US Employers Executive summary What future moves might employers make around their health

More information

U.S. CFO Program The Four Faces of the CFO. 2010 Deloitte Touche Tohmatsu

U.S. CFO Program The Four Faces of the CFO. 2010 Deloitte Touche Tohmatsu U.S. CFO Program The Four Faces of the CFO 2010 Deloitte Touche Tohmatsu CFOs Play Four Critical Roles in Companies Catalyze behaviors across the organization to execute strategic and financial objectives

More information

Consulting, Information Technology, Business Process Outsourcing and

Consulting, Information Technology, Business Process Outsourcing and Consulting, Information Technology, Business Process Outsourcing and Training for Commercial and Corporate Real Estate Real Estate Specialists RETransform is a leading service provider to Commercial and

More information

Dan T. Stathos, CPA* Associate Director

Dan T. Stathos, CPA* Associate Director Dan T. Stathos, CPA* dstathos@navigant.com Austin, Texas Direct: 512.493.5415 Professional Summary Dan Stathos, an in NCI s Austin, Texas office, has been involved with electric, gas, water and telephone

More information

IBM i WORKPLACE AND DATABASE PRACTICES SURVEY

IBM i WORKPLACE AND DATABASE PRACTICES SURVEY IBM i WORKPLACE AND DATABASE PRACTICES SURVEY December 2014 New Generation Software, Inc. 3835 North Freeway Blvd., Suite 200 Sacramento, CA 95834 New Generation Software, Inc. (NGS) has taken reasonable

More information

Offshoring in high-tech and telecom

Offshoring in high-tech and telecom High-tech and Telecom Industry Offshoring in high-tech and telecom 2010/March In this issue Contact centers, innovation services, and information technology are key offshoring activities in the high-technology

More information

2014 Credit Management Survey

2014 Credit Management Survey 2014 Credit Management Survey Contents 1 Introduction 3 2 CMS types and reasons for implementation 4 3 Average time spent on Credit Management activities 5 4 Criteria for segmentation of customers 6 5

More information

Legal billing and predictive coding A fresh way to assess your legal spend

Legal billing and predictive coding A fresh way to assess your legal spend Legal billing and predictive coding A fresh way to assess your legal spend The legal technology industry didn t really come through with its promise of useful real-time analytics on a phase and activity

More information

Financial close, consolidation, and reporting Leveraging process alignment and Oracle Hyperion EPM Tools

Financial close, consolidation, and reporting Leveraging process alignment and Oracle Hyperion EPM Tools Financial close, consolidation, and reporting Leveraging process alignment and Oracle Hyperion EPM Tools Deloitte Consulting LLP 11 Today s finance organizations face multiple priorities that include the

More information

The Payroll Operations Survey summary of results

The Payroll Operations Survey summary of results The Payroll Operations Survey summary results December 2014 Deloitte LLP is pleased to present the summary the results from the 2014 Payroll Operations Survey. As the second survey its type conducted by

More information

The questions you could be answering

The questions you could be answering The questions you could be answering How wholesale distributors are using new tools like SAP S/4HANA Finance to take on their toughest issues Deloitte + SAP How wholesale distributors are using new tools

More information

Understanding Linux Migrations: How easy is it to change distributions?

Understanding Linux Migrations: How easy is it to change distributions? Understanding Linux Migrations: How easy is it to change distributions? 1) Abstract In this paper, we look at the reality behind the perception that using Linux gives users complete flexibility to change

More information

Evergreen Solutions Lowering the cost of EHR ownership

Evergreen Solutions Lowering the cost of EHR ownership Evergreen Solutions Lowering the cost of EHR ownership As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the

More information

The hidden reality of payroll & HR administration costs

The hidden reality of payroll & HR administration costs The hidden reality of payroll & HR administration costs Exploring hidden cost drivers and characteristics of cost-effective organizations January 2011 Contents Executive overview 1 Methodology 3 Key findings

More information

Outsource Cost Insource Growth

Outsource Cost Insource Growth Outsource Cost Insource Growth Our Real Estate/Property Management Accounting Services can quickly and cost effectively manage and scale your operations without over-heads. The new-age solution to help

More information

SAP Cloud Infrastructure Services Guiding you through your cloud journey

SAP Cloud Infrastructure Services Guiding you through your cloud journey SAP Cloud Infrastructure Services Guiding you through your cloud journey Leveraging the cloud for your SAP environment offers an opportunity to fundamentally transform how your organization operates. If

More information

Produced by the Deloitte Center for Health Solutions. Issue Brief: Physician perspectives about health information technology

Produced by the Deloitte Center for Health Solutions. Issue Brief: Physician perspectives about health information technology Produced by the Deloitte Center for Health Solutions Issue Brief: Physician perspectives about health information technology 2 Foreword The national debate around health care reform and the quest for a

More information

Asset Management in the Cloud How to identify and manage Cloud based assets and services. September 19, 2014

Asset Management in the Cloud How to identify and manage Cloud based assets and services. September 19, 2014 Asset Management in the Cloud How to identify and manage Cloud based assets and services September 19, 2014 Contents Overview 4 Standard asset management process 6 Asset identification 9 Asset management

More information

2014 Global Outsourcing and Insourcing Survey results. Executive summary. Deloitte Consulting LLP May 2014

2014 Global Outsourcing and Insourcing Survey results. Executive summary. Deloitte Consulting LLP May 2014 2014 Global Outsourcing and Insourcing Survey results Executive summary Deloitte Consulting LLP May 2014 Deloitte s Global Outsourcing and Insourcing Survey provides insight into client executives plans

More information

THE REAL ROI MICROSOFT DYNAMICS GP IN THE SMB MARKET THE BOTTOM LINE

THE REAL ROI MICROSOFT DYNAMICS GP IN THE SMB MARKET THE BOTTOM LINE THE REAL ROI MICROSOFT DYNAMICS GP IN THE SMB MARKET THE BOTTOM LINE Nucleus found 87 percent of Microsoft Dynamics GP small and mediumsized business customers had already achieved a positive ROI from

More information

Retail Industry Outlook Survey:

Retail Industry Outlook Survey: Retail Industry Outlook Survey: Modest Gains Keep Cautious Optimism in Style kpmg.com KPMG s Industry Outlook Survey KPMG LLP, the audit, tax and advisory firm, surveyed C-suite and other top-level executives

More information

Third Party Security: Are your vendors compromising the security of your Agency?

Third Party Security: Are your vendors compromising the security of your Agency? Third Party Security: Are your vendors compromising the security of your Agency? Wendy Nather, Texas Education Agency Michael Wyatt, Deloitte & Touche LLP TASSCC Annual Conference 3 August 2010 Agenda

More information

CURRICULUM RECOMMENDATIONS FOR INFORMATION TECHNOLOGY RELATED DEGREES

CURRICULUM RECOMMENDATIONS FOR INFORMATION TECHNOLOGY RELATED DEGREES CURRICULUM RECOMMENDATIONS FOR INFORMATION TECHNOLOGY RELATED DEGREES Cheryl L. Aasheim, Georgia Southern University, PO Box 8150, Statesboro, GA 30460-8150, caasheim@georgiasouthern.edu Lixin Li, Georgia

More information

Deloitte and SuccessFactors Workforce Analytics & Planning for Federal Government

Deloitte and SuccessFactors Workforce Analytics & Planning for Federal Government Deloitte and SuccessFactors Workforce Analytics & Planning for Federal Government Introduction Introduction In today s Federal market, the effectiveness of human capital management directly impacts agencies

More information

This way for more value from your Oracle investment

This way for more value from your Oracle investment This way for more value from your Oracle investment More everything. Everybody s looking for more. More customers. More value. More ways to win. More everything. That takes moving faster, thinking smarter,

More information

Data analytics and workforce strategies New insights for performance improvement and tax efficiency

Data analytics and workforce strategies New insights for performance improvement and tax efficiency Data analytics and workforce strategies New insights for performance improvement and tax efficiency Leading organizations today are shaping effective workforce strategies through the use of data analytics.

More information

Does Providing Tax Services Impair Auditor Independence? Evidence from Assessing Tax Accrual Quality

Does Providing Tax Services Impair Auditor Independence? Evidence from Assessing Tax Accrual Quality Does Providing Tax Services Impair Auditor Independence? Evidence from Assessing Tax Accrual Quality By Choudhary, Koester, and Pawlewicz A Practitioner s Perspective Russ Hamilton Deloitte Tax LLP Agenda

More information

Balance Sheet Integrity The Utopian Close: Creating a low risk, highly effective financial close

Balance Sheet Integrity The Utopian Close: Creating a low risk, highly effective financial close Balance Sheet Integrity The Utopian Close: Creating a low risk, highly effective financial close Balance Sheet Integrity: The Utopian Close creating a low risk, highly effective financial close 1 Executive

More information

BladeLogic Software-as-a- Service (SaaS) Solution. Help reduce operating cost, improve security compliance, strengthen cybersecurity posture

BladeLogic Software-as-a- Service (SaaS) Solution. Help reduce operating cost, improve security compliance, strengthen cybersecurity posture BladeLogic Software-as-a- Service (SaaS) Solution Help reduce operating cost, improve security compliance, strengthen cybersecurity posture February 20, 2014 Contents The Configuration Security Compliance

More information

REAL ROI REPORT MICROSOFT DYNAMICS NAV

REAL ROI REPORT MICROSOFT DYNAMICS NAV REAL ROI REPORT MICROSOFT DYNAMICS NAV Corporate Headquarters Nucleus Research Inc. 36 Washington Street Wellesley MA 02481 Phone: +1 781.416.2900 Fax: +1 781.416.5252 Nucleus Research Inc. www.nucleusresearch.com

More information

Microsoft SQL Server and Oracle Database:

Microsoft SQL Server and Oracle Database: Microsoft SQL Server and Oracle Database: A Comparative Study on Total Cost of Administration (TCA) A case study on the comparative costs of database administration for two of the premier enterprise relational

More information

Blind spot Banks are increasingly outsourcing more activities to third parties. But they can t outsource the risks.

Blind spot Banks are increasingly outsourcing more activities to third parties. But they can t outsource the risks. Blind spot Banks are increasingly outsourcing more activities to third parties. But they can t outsource the risks. For anyone familiar with the banking industry, it comes as no surprise that banks are

More information

COMPLIANCE WEEK. In Focus. Compliance Trends Survey 2013. A collaboration between Deloitte and Compliance Week August 2013

COMPLIANCE WEEK. In Focus. Compliance Trends Survey 2013. A collaboration between Deloitte and Compliance Week August 2013 COMPLIANCE WEEK In Focus Compliance Trends Survey 2013 A collaboration between Deloitte and Compliance Week August 2013 [WELCOME] Welcome to the 2013 Compliance Trends Survey report, a joint effort between

More information

Invoice Management Five Ways to Decrease Telecom Expenses and Increase Visibility

Invoice Management Five Ways to Decrease Telecom Expenses and Increase Visibility Five Ways to Decrease Telecom Expenses and Increase Visibility Telecom bills are the most complex and error-prone an enterprise receives. The sheer number and complexity of invoices from multiple vendors

More information

Technology Consulting Services

Technology Consulting Services Technology Consulting Services Building enterprise wide systems that make sense Streamlining your technology... to bring your busin next level 01 Technology Consulting Services 02 Our Leadership Team 03

More information

Integrating GRC with Performance Management Demands Enterprise Solutions

Integrating GRC with Performance Management Demands Enterprise Solutions As published in the April n May n June 2008 issue of Integrating GRC with Performance Demands Enterprise Solutions by Lee Dittmar, Principal, Deloitte Consulting LLP and Peter Vogel, Senior Manager, Deloitte

More information

2015 Women in manufacturing study Exploring the gender gap Women in Manufacturing Study 1

2015 Women in manufacturing study Exploring the gender gap Women in Manufacturing Study 1 2015 Women in manufacturing study Exploring the gender gap Women in Manufacturing Study 1 Through STEP Ahead, hundreds of women from all levels of manufacturing have been recognized for excellence and

More information

ERP Administrative Challenges Brian Jensen

ERP Administrative Challenges Brian Jensen ERP Administrative Challenges Brian Jensen Deloitte & Touche LLP February 2011 ERP Administrative Challenges Enterprise resource planning (ERP) implementations over the last two decades have generated

More information

Release Management: Effective practices for IT delivery

Release Management: Effective practices for IT delivery Release Management: Effective practices for IT delivery Introduction Today s health plans face a unique combination of technology challenges due to their complex IT environments. These environments serve

More information

Health Activation Services

Health Activation Services Health Activation Services Health Activation Services March 2015 Deloitte s Health Activation Services Going beyond the bricks and mortar What are Activation Services? Activation Services are A proven

More information

The Changing IT Risk Landscape Understanding and managing existing and emerging risks

The Changing IT Risk Landscape Understanding and managing existing and emerging risks The Changing IT Risk Landscape Understanding and managing existing and emerging risks IIA @ Noon Kareem Sadek Senior Manager, Deloitte Canada Chris Close Senior Manager, Deloitte Canada December 2, 2015

More information

www.pwc.com Navigating the next generation of cloud ERP Insurance

www.pwc.com Navigating the next generation of cloud ERP Insurance www.pwc.com Navigating the next generation of cloud ERP Insurance Agenda 1. Cloud computing 2. Cloud and the future of financial management 3. Insurance trends 4. Cloud readiness Summary 2 If you are currently

More information

The State of Private Clouds and the Impact of Storage

The State of Private Clouds and the Impact of Storage The State of Private Clouds and the Impact of Storage 2012 Market Survey Global Leader in Storage Virtualization Software Contents 2012 DataCore Software State of Private Clouds Survey... 3 An overview...

More information

PMO Director. PMO Director

PMO Director. PMO Director PMO Director It s about you Are you curious about how individual projects further a company s strategy? Can you think at the macro level across broad groups of people and services? Do you have an eye for

More information

Managing Risk Beyond a Plan's Direct Control: Improving Oversight of a Health Plan's First Tier, Downstream, and Related (FDR) Entities

Managing Risk Beyond a Plan's Direct Control: Improving Oversight of a Health Plan's First Tier, Downstream, and Related (FDR) Entities Health Care March 2015 Managing Risk Beyond a Plan's Direct Control: Improving Oversight of a Health Plan's First Tier, Downstream, and Related (FDR) Entities Our Perspective Oversight of First Tier, Downstream,

More information

The Adoption and Use of Front-End Business Intelligence Tools Elliot King, Research Analyst

The Adoption and Use of Front-End Business Intelligence Tools Elliot King, Research Analyst The Adoption and Use of Front-End Business Intelligence Tools Elliot King, Research Analyst March 2007 Sponsored by Produced by 2 TABLE OF CONTENTS SUMMARY AND BACKGROUND.....................................................................................

More information

ATTACHMENT XVIII: SAMPLE BUDGET

ATTACHMENT XVIII: SAMPLE BUDGET ATTACHMENT XVIII: SAMPLE BUDGET BUDGET GUIDELINES INTRODUCTION Guidance is offered for the preparation of a budget request. Following this guidance will facilitate the review and approval of a requested

More information

Eggs, baskets, and Federal benchmarks Achieving financial management maturity

Eggs, baskets, and Federal benchmarks Achieving financial management maturity Eggs, baskets, and Federal benchmarks Achieving financial management maturity The more extensive a man s knowledge of what has been done, the greater will be his power of knowing what to do. Benjamin Disraeli

More information

Nationwide Bank Reduces Data Consolidation Time by 92 Percent, Makes Faster Decisions

Nationwide Bank Reduces Data Consolidation Time by 92 Percent, Makes Faster Decisions Microsoft Customer Solution Financial Services Industry Case Study Nationwide Bank Reduces Data Consolidation Time by 92 Percent, Makes Faster Decisions Overview Country or Region: United States Industry:

More information

Gain deeper insight into your business with Sage 300 Construction and Real Estate

Gain deeper insight into your business with Sage 300 Construction and Real Estate Gain deeper insight into your business with Sage 300 Construction and Real Estate Your employees face issues that impact your company s profitability on a daily basis. These issues include controlling

More information

Economic impact assessment of Ottawa s commercial real estate industry

Economic impact assessment of Ottawa s commercial real estate industry Economic impact assessment of Ottawa s commercial real estate industry If the City s annual economic impacts were extended over the longer-term, and given potential future expansion of Ottawa s commercial

More information

The Common Challenges of Common Practices: Tips for Effectively Moving to a Shared Services Center

The Common Challenges of Common Practices: Tips for Effectively Moving to a Shared Services Center The Common Challenges of Common Practices: Tips for Effectively Moving to a Shared Services Center an eprentise white paper tel: 407.591.4950 toll-free: 1.888.943.5363 web: www.eprentise.com Author: Helene

More information

Culture of Purpose Building business confidence; driving growth 2014 core beliefs & culture survey

Culture of Purpose Building business confidence; driving growth 2014 core beliefs & culture survey Culture of Purpose Building business confidence; driving growth 2014 core beliefs & culture survey Executive summary Our research indicates that focusing on purpose rather than profits builds business

More information

June 2008 Report No. 08-038. An Audit Report on The Department of Information Resources and the Consolidation of the State s Data Centers

June 2008 Report No. 08-038. An Audit Report on The Department of Information Resources and the Consolidation of the State s Data Centers John Keel, CPA State Auditor An Audit Report on The Department of Information Resources and the Consolidation of the State s Data Centers Report No. 08-038 An Audit Report on The Department of Information

More information

Compensation & Benefits 2010 Audit Focus Areas. Jason Russell, Director, Deloitte Tax LLP jasrussell@deloitte.com (415) 783-5376

Compensation & Benefits 2010 Audit Focus Areas. Jason Russell, Director, Deloitte Tax LLP jasrussell@deloitte.com (415) 783-5376 Compensation & Benefits 2010 Audit Focus Areas Jason Russell, Director, Deloitte Tax LLP jasrussell@deloitte.com (415) 783-5376 IRS Employment Tax Audits Employment Tax Audit Initiative began February,

More information

2014 Back-to-College Survey Rising to the head of the class. Conducted July 5-10, 2014 453 responses

2014 Back-to-College Survey Rising to the head of the class. Conducted July 5-10, 2014 453 responses Back-to-College Survey Rising to the head of the class Conducted July 5-10, 453 responses About the survey The survey was commissioned by Deloitte and conducted online by an independent research company

More information

GUIDEBOOK MICROSOFT DYNAMICS NAV

GUIDEBOOK MICROSOFT DYNAMICS NAV GUIDEBOOK MICROSOFT DYNAMICS NAV Corporate Headquarters Nucleus Research Inc. 100 State Street Boston, MA 02109 Phone: +1 617.720.2000 Nucleus Research Inc. THE BOTTOM LINE Microsoft Dynamics NAV is a

More information

Sarbanes-Oxley Section 404: Compliance Challenges for Foreign Private Issuers

Sarbanes-Oxley Section 404: Compliance Challenges for Foreign Private Issuers Sarbanes-Oxley Section 404: Compliance s for Foreign Private Issuers Table of Contents Requirements of the Act.............................................................. 1 Accelerated Filer s...........................................................

More information

Commercial Real Estate

Commercial Real Estate Solution in Detail Engineering, Construction, and Operations Executive Summary Contact Us Commercial Real Estate Boost Your Real Estate Portfolio Portfolio Optimized Managing corporate real estate has

More information

Business Ethics and Compliance in the Sarbanes-Oxley Era A Survey by Deloitte and Corporate Board Member Magazine

Business Ethics and Compliance in the Sarbanes-Oxley Era A Survey by Deloitte and Corporate Board Member Magazine Business Ethics and Compliance in the Sarbanes-Oxley Era A Survey by Deloitte and Corporate Board Member Magazine Methodology The ethics and compliance survey was jointly conducted by Deloitte and Corporate

More information

Tax data analytics Gaining efficiency while addressing compliance

Tax data analytics Gaining efficiency while addressing compliance Tax data analytics Gaining efficiency while addressing compliance Increasingly, tax authorities in multiple countries are using data analytics tools to audit business tax data electronically. This trend

More information

Nonprofits Focus on a More Robust Investment Oversight Process

Nonprofits Focus on a More Robust Investment Oversight Process Survey: Nonprofit Investment Challenges 2014 Nonprofits Focus on a More Robust Investment Oversight Process SEI s Nonprofit Management Research Panel recently completed a survey of executives and Investment

More information

Explore the Possibilities

Explore the Possibilities Explore the Possibilities Seize the Moment 2013 HR Service Delivery and Technology Survey Executive Summary Report 2 towerswatson.com Explore the Possibilities Seize the Moment Table of Contents What the

More information

2012 annual index Sponsored by Deloitte and the Manufacturing Institute. Leadership wanted U.S. public opinions on manufacturing

2012 annual index Sponsored by Deloitte and the Manufacturing Institute. Leadership wanted U.S. public opinions on manufacturing 2012 annual index Sponsored by Deloitte and the Manufacturing Institute Leadership wanted U.S. public opinions on manufacturing Contents Executive summary 3 Current environment 7 The importance and image

More information

Supporting Compliance Management with Technology

Supporting Compliance Management with Technology Supporting Management with Technology May 27, 2009 Agenda Observations and challenges from the marketplace Process Overview of Tools to Support Understanding Your Requirements Closing Thoughts Questions?

More information

Insights from Pacesetters

Insights from Pacesetters Perspectives on Wealth Management in Banks: Insights from Pacesetters While banks continue to face many challenges, the recent Fidelity Bank Wealth Management Study showed their wealth management practices

More information

ERP Survey Questionnaire

ERP Survey Questionnaire 0 ERP Survey Questionnaire Thank you for your participation in the EDUCAUSE study of Enterprise Resource Planning (ERP) systems. The survey is a key part of a major study on ERP in higher education in

More information