Compaq Presario CQ57 Notebook PC. Maintenance and Service Guide

Transcription

1 Compaq Presario CQ57 Notebook PC Maintenance and Service Guide

2 Copyright 2011 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: March 2011 Document Part Number:

3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii

4 iv Safety warning notice

5 Table of contents 1 Product description External component identification... 6 Display... 6 Button... 7 Keys... 8 Lights... 9 TouchPad Left side Right side Bottom Illustrated parts catalog Service tag Computer major components Cable Kit Display assembly subcomponents Mass storage devices Miscellaneous parts Plastics Kit Sequential part number listing Removal and replacement procedures Preliminary replacement requirements Tools required Service considerations Plastic parts Cables and connectors Drive handling Grounding guidelines Electrostatic discharge damage v

6 Packaging and transporting guidelines Component replacement procedures Service tag Computer feet Battery Optical drive (select models only) WLAN module Memory module Hard drive Keyboard Top cover Power button board TouchPad button board USB board Power connector cable Speakers Optical drive connector cable Display assembly System board RTC battery Fan/heat sink assembly Processor Setup Utility (BIOS) and System Diagnostics Using Setup Utility Starting Setup Utility Changing the language of Setup Utility Navigating and selecting in Setup Utility Displaying system information Restoring factory settings in Setup Utility Exiting Setup Utility Updating the BIOS Determining the BIOS version Downloading a BIOS update Using System Diagnostics Specifications Computer specifications inch display specifications Hard drive specifications vi

7 7 Backup and recovery Restore Creating restore media Performing a system restore Restoring using the dedicated recovery partition (select models only) Restoring using the restore media Changing the computer boot order Backing up and recovering your information Using Windows Backup and Restore Using Windows system restore points When to create restore points Create a system restore point Restore to a previous date and time Power cord set requirements Requirements for all countries Requirements for specific countries and regions Recycling Battery Display Index vii

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9 1 Product description Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Product Name Compaq Presario CQ57 Notebook PC Processors AMD E GHz processor (dual core, 18-W) AMD E GHz processor (single core, 18-W) Intel Pentium P GHz processor (3.0-MB L3 cache, dual core, 35 W) Intel Pentium P GHz processor (3.0- MB L3 cache, dual core, 35 W) Intel Celeron DC T GHz processor (1.0-MB L2 cache, 800-MHz FSB) Intel Celeron SC C GHz processor (1.0-MB L2 cache, 800-MHz FSB) Intel Celeron SC C GHz processor (1.0-MB L2 cache, 800-MHz FSB) Chipset AMD A50M fusion controller hub (FCH) Northbridge: Intel HM65 Express Chipset Intel HM55 Express Chipset Intel GM45 Graphics Southbridge: ICH9m AMD Radeon HD 6310M discrete-class graphics supporting DX11 AMD Radeon HD 6250M discrete-class graphics supporting DX11 Support for high-definition DVD playback with HD-decode and DX10 and DX11 support Internal graphics: Intel HD Graphics 1

10 Category Description Computer models equipped with an AMD processor Discrete graphics: AMD Radeon HD 6370M Graphics with 512-MB of discrete video memory (64M 16 DDR3 900 MHz 4 PCs) Switchable discrete graphics (not supported on computer models equipped with Windows 7 Starter OS): AMD Radeon HD 6470M Graphics with 512-MB of discrete video memory (64M 16 DDR3 900 MHz 4 PCs) or AMD Radeon HD 6470M Graphics with 1024-MB of discrete video memory (128M 16 DDR3 900 MHz 4 PCs) Support for high-definition DVD playback with HD-decode,and DX10 (UMA) and DX11 (discrete) support Computer models equipped with an Intel processor Panel 15.6-in, high-definition (HD), light-emitting diode (LED), SVA BrightView ( ) display; typical brightness: 200 nits All display assemblies include 1 or 2 wireless local area network (WLAN) antenna cables Supports 16:9 ultra wide aspect ratio Memory 2 customer-accessible/upgradable memory module slots Supports dual-channel memory Supports up to 8192 GB of system RAM DDR3/1333-MHz Supports the following configurations: 8192-MB total system memory (4096 2; not supported on a 32-bit operating system) 4096-MB total system memory ( or ; not supported with Windows 7 Starter OS) 3072-MB total system memory ( ; not supported with Windows 7 Starter OS) 2048-MB total system memory ( or ) 1024-MB total system memory (1024 1; not supported on a 64-bit operating system) Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5- mm (.37-in) and 7.0-mm (.28-in) thicknesses 2 Chapter 1 Product description

11 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Customer-accessible Serial ATA Supports the following hard drives: 500-GB, 5400-rpm 320-GB, 5400-rpm 250-GB, 5400-rpm Optical drive (select models only) Fixed Serial ATA 12.7-mm tray load DVD±RW and CD-RW Super Multi Double- Layer Combo Drive with LightScribe Audio and video Single digital microphone HD audio Presario-branded Altec/Lansing speakers Supports Microsoft Premium requirements HP VGA webcam (select models only, fixed, no tilt with activity LED, by 24 frames per second Ethernet Integrated 10/100 network interface card (NIC) Wireless Integrated wireless local area network (WLAN) options by way of wireless module One or two WLAN antennas built into display assembly Support for the following WLAN formats: Atheros AR9002WB-1NGB b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) Ralink 5390GN b/g/n 1x1 WiFi Adapter Realtek 8188BC a/b/g/n 2x2 WiFi and Bluetooth 3.0+HS Combo Adapter Realtek 8188GN b/g/n 1x1 WiFi Adapter 3

12 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor External media card HP Multi-Format Digital Media Reader supports the following digital card formats: MultiMediaCard (MMC) Secure Digital (SD) Memory Card Secure Digital High Capacity (SDHC) Memory Card Ports 3-pin AC power Audio-in (mono microphone) Audio-out (stereo headphone) HDMI version 1.4 supporting Hz RJ-45 (Ethernet, includes link and activity lights) USB 2.0 (3 ports) VGA (Dsub 15 pin) supporting external 85 Hz, external 60Hz, hot plug and unplug and auto-detection for correct output to wide-aspect vs. standard aspect video Keyboard/ pointing devices Full-size 14-in, textured, pocket, keyboard with full numeric keypad TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-zoom enabled Taps enabled by default Power requirements 65-W RC V HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) 90-W PFC RC V EM HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) 90-W PFC RC V HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) 65-W RC V EM HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) 4 Chapter 1 Product description

13 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Support for the following batteries: 6-cell, 55-Whr, 2.55-Ah Li-ion battery 6-cell, 47-Whr, 2.20-Ah Li-ion battery Security Security cable slot Operating system Preinstalled: Windows 7 Home Basic (64- and 32-bit) Windows 7 Home Premium (64-bit) Windows 7 Professional (64-bit) Windows 7 Starter (32-bit, not supported on computer models equipped with a 320- GB hard drive) FreeDOS Preinstalled: Windows 7 Home Basic (64- and 32-bit) Windows 7 Home Premium (64-bit) Windows 7 Professional (64-bit) Windows 7 Starter 32-bit FreeDOS Serviceability End-user replaceable parts: AC adapter Battery Hard drive Memory modules (2) Optical drive WLAN module 5

14 2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. NOTE: Select computer models only have one WLAN antenna. (2) Webcam light On: The webcam is in use. (3) Webcam Records video and captures still photographs. (4) Internal microphone Records sound. To use the webcam, select Start > All Programs > HP > HP MediaSmart > HP MediaSmart Webcam. 6 Chapter 2 External component identification

15 Item Component Description (5) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Button Component Description Power button When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Button 7

16 Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the pointer. (5) Action keys Execute frequently used system functions. 8 Chapter 2 External component identification

17 Lights Item Component Description (1) TouchPad light Amber: The TouchPad is off. Off: The TouchPad is on. (2) Caps lock light White: Caps lock is on. Off: Caps lock is off. (3) Power light White: The computer is on. Blinking white: The computer is in the Sleep state. Off: The computer is off. (4) Wireless light White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. Amber: All wireless devices are off. Lights 9

18 TouchPad Item Component Description (1) TouchPad light Amber: The TouchPad is off. On: The TouchPad is on. (2) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad on/off button to turn the TouchPad on and off. (3) TouchPad zone Moves the pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse. 10 Chapter 2 External component identification

19 Left side Item Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. (3) RJ-45 (network) jack Connects a network cable. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) HDMI port (select models only) Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio component. (5) USB port Connect optional USB devices. (6) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. (7) Audio-out (headphone) jack Produce sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. When a device is connected to the jack, the computer speakers are disabled. (8) Digital Media Slot Supports the following digital card formats: MultiMediaCard Secure Digital (SD) Memory Card Secure Digital High Capacity (SDHC) Memory Card (9) Drive light Blinking white: The hard drive is being accessed. (10) Power light White: The computer is on. Blinking white: The computer is in the Sleep state. Off: The computer is off. Left side 11

20 Right side Item Component Description (1) Optical drive (select models only) Reads and writes to an optical disc. (2) Optical drive light On: The optical drive is in use. Off: The optical drive is idle. (3) USB ports (2) Connect optional USB devices. (4) Power connector Connects an AC adapter. (5) AC adapter light White: The computer is connected to external power and the battery is fully charged. Amber: A battery is charging. (6) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. 12 Chapter 2 External component identification

21 Bottom Item Component Description (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay. (3) Vents (5) Enable airflow to cool internal components. (4) Hard drive bay Holds the hard drive. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (5) Memory module compartment Contains the memory module slots. Bottom 13

22 3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Component Description (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. 14 Chapter 3 Illustrated parts catalog

23 Item Component Description (3) Part number/product number (p/n) This number provides specific information about the product s hardware components. The part number helps a service technician determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Service tag 15

24 Computer major components Item Component Spare part number (1) 15.6-in, high definition (HD), light-emitting diode (LED), BrightView display assembly (includes microphone and wireless antenna transceivers and cables): Equipped with webcam Not equipped with webcam NOTE: For more display assembly spare part information, see Display assembly subcomponents on page Chapter 3 Illustrated parts catalog

25 Item Component Spare part number (2) Keyboard (includes keyboard cable): For use with all computer models: For use in Belgium A41 For use in Canada For use in the Czech Republic For use in Denmark, Finland, and Norway DH1 For use in France For use in Germany For use in Greece DJ1 For use in Hungary For use in Israel BB1 For use in Italy For use in Latin America For use in the Netherlands B31 For use in Portugal For use in Russia For use in Saudi Arabia For use in Slovenia BA1 For use in Spain For use in Switzerland BG1 For use in Turkey For use in the United Kingdom For use in the United States For use only with computer models equipped with an Intel processor: For use in Japan For use in South Korea AD1 (3) Top cover (includes TouchPad and TouchPad cable) (4) Power button board (includes cable) (5) TouchPad button board (includes bracket and cable) Cable Kit, includes: (6a) (6b) TouchPad cable Optical drive connector cable Computer major components 17

26 Item Component Spare part number (6c) Hard drive connector cable NOTE: See Cable Kit on page 20 for more Cable Kit spare part information. (7) USB board (includes cable) (8) Power connector cable Plastics Kit, includes: (9a) (9b) Hard drive compartment cover (includes one captive screw, secured by a C-clip) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) NOTE: See Plastics Kit on page 24 for more Plastics Kit spare part information. (10) Speaker Kit (includes left and right speakers and cable) (11) System board (includes replacement thermal material): For use only with computer models equipped with an AMD E GHz processor (dual core, 18-W) and a graphics subsystem with UMA video memory For use only with computer models equipped with an AMD E GHz processor (single core, 18-W) and a graphics subsystem with UMA video memory For use only with computer models equipped with an Intel Pentium processor and a graphics subsystem with discrete video memory For use only with computer models equipped with an Intel Pentium processor and a graphics subsystem with UMA video memory For use only with computer models equipped with an Intel Celeron processor and a graphics subsystem with UMA video memory Thermal Material Kit (includes replacement thermal paste and pads): For use only with computer models equipped with an AMD processor For use only with computer models equipped with an Intel processor (12) RTC battery (includes cable and double-sided tape) (13) Processor (includes replacement thermal material): Intel Pentium P GHz processor (3.0-MB L3 cache, dual core, 35 W) Intel Pentium P GHz processor (3.0-MB L3 cache, dual core, 35 W) Intel Celeron DC T GHz processor (1.0-MB L2 cache, 800-MHz FSB) Intel Celeron SC C GHz processor (1.0-MB L2 cache, 800-MHz FSB) Intel Celeron SC C GHz processor (1.0-MB L2 cache, 800-MHz FSB) (14) Fan/heat sink assembly (includes replacement thermal material): For use only with computer models equipped with an AMD processor For use only with computer models equipped with an Intel Pentium processor and a graphics subsystem with discrete video memory Chapter 3 Illustrated parts catalog

27 Item Component Spare part number For use only with computer models equipped with an Intel Pentium processor and a graphics subsystem with UMA video memory For use only with computer models equipped with an Intel Celeron processor and a graphics subsystem with UMA video memory (15) Base enclosure (includes battery release latch, heat sink, replacement thermal material, and 4 rubber feet) (16) Battery: 6-cell, 55-Whr, 2.55-Ah Li-ion battery cell, 47-Whr, 2.20-Ah Li-ion battery (17) DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe (select models only) (18) Hard drive (2.5-in, 7.0-mm, SATA; does not include hard drive connector cable, hard drive bracket, or screws): 500-GB, 5400-rpm GB, 5400-rpm GB, 5400-rpm Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) (19) Memory modules (2, PC3, 10600, 1333-MHz): 4 GB GB GB (20) WLAN module: Atheros AR9002WB-1NGB b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) Ralink 5390GN b/g/n 1x1 WiFi Adapter Realtek 8188BC a/b/g/n 2x2 WiFi and Bluetooth 3.0+HS Combo Adapter Realtek 8188GN b/g/n 1x1 WiFi Adapter Computer major components 19

28 Cable Kit Item Component Spare part number Cable Kit, includes: (1) TouchPad cable (2) Optical drive connector cable (3) Hard drive connector cable 20 Chapter 3 Illustrated parts catalog

29 Display assembly subcomponents Item Component Spare part number (1) Display bezel: For use with computer models equipped with a webcam and a microphone For use with computer models equipped only with a microphone (2) Display hinge covers (2) (3) 15.6-in, HD, LED, BrightView display panel (4) Webcam/microphone module Microphone module (5) Display Hinge Kit (includes left and right display hinges and brackets) (6) Display Cable Kit (includes display panel cable and webcam/microphone module cable) (7) Antenna Kit (includes left and right wireless antenna cables and transceivers) Display assembly subcomponents 21

30 Item Component Spare part number (8) Display enclosure Display Screw Kit (not illustrated, includes Mylar screw covers and screws) Mass storage devices Item Component Spare part number (1) Hard drive (2.5-in, 7.0-mm, SATA; does not include hard drive connector cable, hard drive bracket, or screws): 500-GB, 5400-rpm GB, 5400-rpm GB, 5400-rpm Hard Drive Hardware Kit, includes: (2) Hard drive bracket Screws (not illustrated) (3) DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe (select models only) Chapter 3 Illustrated parts catalog

31 Miscellaneous parts Component Spare part number HP Smart AC adapter: 65-W RC V HP Smart AC adapter for use will all computer models For use only with computer models equipped with an Intel processor: 90-W PFC RC V EM HP Smart AC adapter W PFC RC V HP Smart AC adapter W RC V EM HP Smart AC adapter Power cord (3-pin, black, 1.83-m): For use with all computer models: For use in Argentina D01 For use in Denmark For use in Europe For use in Italy For use in Israel BB1 For use in North America For use in South Africa AR1 For use in Switzerland For use in the United Kingdom and Singapore For use only with computer models equipped with an Intel processor: For use in Australia For use in India D61 For use in Italy For use in Japan For use in the People's Republic of China For use in South Korea AA AD1 Screw Kit Miscellaneous parts 23

32 Plastics Kit Item Component Spare part number Plastics Kit, includes: (1) Hard drive compartment cover (includes one captive screw, secured by a C-clip) (2) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) 24 Chapter 3 Illustrated parts catalog

33 Sequential part number listing Spare part number Description Power cord for use with all computer models in North America (3-pin, black, 1.83-m) Power cord for use only with computer models equipped with an Intel processor in Australia (3- pin, black, 1.83-m) Power cord for use with all computer models in Europe (3-pin, black, 1.83-m) Power cord for use with all computer models in the United Kingdom and Singapore (3- pin, black, 1.83-m) Power cord for use only with computer models equipped with an Intel processor in Italy (3- pin, black, 1.83-m) Power cord for use with all computer models in Denmark (3-pin, black, 1.83-m) Power cord for use with all computer models in Switzerland (3-pin, black, 1.83-m) Power cord for use only with computer models equipped with an Intel processor in Japan (3- pin, black, 1.83-m) AA1 Power cord for use only with computer models equipped with an Intel processor in the People's Republic of China (3-pin, black, 1.83-m) AD1 Power cord for use only with computer models equipped with an Intel processor in South Korea (3- pin, black, 1.83-m) AR BB1 Power cord for use with all computer models in South Africa (3-pin, black, 1.83-m) Power cord for use with all computer models in Israel (3-pin, black, 1.83-m) D01 Power cord for use with all computer models in Argentina (3-pin, black, 1.83-m) D61 Power cord for use only with computer models equipped with an Intel processor in India (3- pin, black, 1.83-m) Intel Celeron SC C GHz processor (1.0-MB L2 cache, 800-MHz FSB; includes replacement thermal material) Atheros AR9002WB-1NGB b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) cell, 47-Whr, 2.20-Ah Li-ion battery cell, 55-Whr, 2.55-Ah Li-ion battery Realtek 8188BC a/b/g/n 2x2 WiFi and Bluetooth 3.0+HS Combo Adapter W RC V HP Smart AC adapter for use will all computer models W PFC RC V EM HP Smart AC adapter for use only with computer models equipped with an Intel processor W PFC RC V HP Smart AC adapter for use only with computer models equipped with an Intel processor W RC V EM HP Smart AC adapter for use only with computer models equipped with an Intel processor GB memory module (PC3, 10600, 1333-MHz) Sequential part number listing 25

34 Spare part number Description GB memory module (PC3, 10600, 1333-MHz) GB, 5400-rpm hard drive (2.5-in, 7.0-mm, SATA; does not include hard drive connector cable, hard drive bracket, or screws) GB, 5400-rpm hard drive (2.5-in, 7.0-mm, SATA; does not include hard drive connector cable, hard drive bracket, or screws) Intel Celeron DC T GHz processor (1.0-MB L2 cache, 800-MHz FSB; includes replacement thermal material) Intel Pentium P GHz processor (3.0-MB L3 cache, dual core, 35 W; includes replacement thermal material) Ralink 5390GN b/g/n 1x1 WiFi Adapter GB, 5400-rpm hard drive (2.5-in, 7.0-mm, SATA; does not include hard drive connector cable, hard drive bracket, or screws) Intel Pentium P GHz processor (3.0-MB L3 cache, dual core, 35 W; includes replacement thermal material) Intel Celeron SC C GHz processor (1.0-MB L2 cache, 800-MHz FSB; includes replacement thermal material) GB memory module (PC3, 10600, 1333-MHz) Realtek 8188GN b/g/n 1x1 WiFi Adapter in, HD, LED, BrightView display assembly not equipped with a webcam (includes microphone and wireless antenna transceivers and cables) in, HD, LED, BrightView display assembly equipped with a webcam (includes microphone and wireless antenna transceivers and cables) in, HD, LED, BrightView display panel Microphone module Antenna Kit (includes left and right wireless antenna cables and transceivers) Display enclosure Base enclosure (includes battery release latch, heat sink, replacement thermal material, and 4 rubber feet) Display bezel for use with computer models equipped with a webcam and a microphone Display bezel for use with computer models equipped only with a microphone Cable Kit (includes TouchPad cable, optical drive connector cable, and hard drive connector cable) NOTE: See Cable Kit on page 20 for more Cable Kit spare part information Display Cable Kit (includes display panel cable and webcam/microphone module cable) Power connector cable Hard Drive Hardware Kit (includes hard drive bracket and screws) Display Hinge Kit (includes left and right display hinges and brackets) Display hinge covers 26 Chapter 3 Illustrated parts catalog

35 Spare part number Description Keyboard for use with all computer models in the United States (includes keyboard cable) Keyboard for use with all computer models in the United Kingdom and Singapore (includes keyboard cable) Keyboard for use with all computer models in Germany (includes keyboard cable) Keyboard for use with all computer models in France (includes keyboard cable) Keyboard for use with all computer models in Italy (includes keyboard cable) Keyboard for use with all computer models in Spain (includes keyboard cable) Keyboard for use with all computer models in Canada (includes keyboard cable) Keyboard for use with all computer models in Portugal (includes keyboard cable) Keyboard for use with all computer models in Turkey (includes keyboard cable) Keyboard for use with all computer models in Latin America (includes keyboard cable) Keyboard for use with all computer models in Saudi Arabia (includes keyboard cable) Keyboard for use with all computer models in Hungary (includes keyboard cable) Keyboard for use with all computer models in the Czech Republic (includes keyboard cable) Keyboard for use with all computer models in Russia (includes keyboard cable) Keyboard for use only with computer models equipped with an Intel processor in Japan (includes keyboard cable) A41 Keyboard for use with all computer models in Belgium (includes keyboard cable) AD1 Keyboard for use only with computer models equipped with an Intel processor in South Korea (includes keyboard cable) B31 Keyboard for use with all computer models in the Netherlands (includes keyboard cable) BA BB BG DH DJ1 Keyboard for use with all computer models in Slovenia (includes keyboard cable) Keyboard for use with all computer models in Israel (includes keyboard cable) Keyboard for use with all computer models in Switzerland (includes keyboard cable) Keyboard for use with all computer models in Denmark, Finland, and Norway (includes keyboard cable) Keyboard for use with all computer models in Greece (includes keyboard cable) DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe (select models only) USB board (includes cable) Power button board (includes cable) TouchPad button board (includes bracket and cable) Plastics Kit (includes hard drive compartment cover and memory module/wireless module compartment cover) NOTE: See Plastics Kit on page 24 for more Plastics Kit spare part information. Sequential part number listing 27

36 Spare part number Description RTC battery (includes cable and double-sided tape) Screw Kit Display Screw Kit (includes Mylar screw covers and screws) Thermal Material Kit for use only with computer models equipped with an Intel processor (includes replacement thermal paste and pads) Top cover (includes TouchPad and TouchPad cable) Webcam/microphone module System board for use only with computer models equipped with an Intel Celeron processor and a graphics subsystem with UMA video memory (includes replacement thermal material) System board for use only with computer models equipped with an Intel Pentium processor and a graphics subsystem with UMA video memory (includes replacement thermal material) System board for use only with computer models equipped with an Intel Pentium processor and a graphics subsystem with discrete video memory (includes replacement thermal material) Fan/heat sink assembly for use only with computer models equipped with an Intel Pentium processor and a graphics subsystem with discrete video memory (includes replacement thermal material) Fan/heat sink assembly for use only with computer models equipped with an Intel Pentium processor and a graphics subsystem with UMA video memory (includes replacement thermal material) Fan/heat sink assembly for use only with computer models equipped with an Intel Celeron processor and a graphics subsystem with UMA video memory (includes replacement thermal material) Speaker Kit (includes left and right speakers and cable) Fan/heat sink assembly for use only with computer models equipped with an AMD processor (includes replacement thermal material) System board for use only with computer models equipped with an AMD E GHz processor (dual core, 18-W) and a graphics subsystem with UMA video memory (includes replacement thermal material) System board for use only with computer models equipped with an AMD E GHz processor (single core, 18-W) and a graphics subsystem with UMA video memory (includes replacement thermal material) Thermal Material Kit for use only with computer models equipped with an AMD processor (includes replacement thermal paste and pads) 28 Chapter 3 Illustrated parts catalog

37 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver Magnetic screwdriver Phillips P0 and P1 screwdrivers Service considerations Plastic parts The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Preliminary replacement requirements 29

38 Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE. Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. 30 Chapter 4 Removal and replacement procedures

39 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V Preliminary replacement requirements 31

40 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screwdrivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment. 32 Chapter 4 Removal and replacement procedures

41 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin. The following grounding equipment is recommended to prevent electrostatic damage: Antistatic tape Antistatic smocks, aprons, and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static-dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material-handling packages Nonconductive plastic bags, tubes, or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats. Material Use Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V Preliminary replacement requirements 33

42 Component replacement procedures Service tag This chapter provides removal and replacement procedures. There are as many as 75 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Description (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/product number (p/n) This number provides specific information about the product s hardware components. The part number helps a service technician determine what components and parts are needed. 34 Chapter 4 Removal and replacement procedures

43 Item Component Description (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures 35

44 Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery cell, 47-Whr, 2.20-Ah Li-ion battery Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery: 1. Slide the battery release latch (1) to release the battery. 2. Pivot the front edge of the battery (2) up and back. 3. Remove the battery (3) from the computer. 36 Chapter 4 Removal and replacement procedures

45 To insert the battery: 1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. 2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) Optical drive (select models only) NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 36). Remove the optical drive: 1. Loosen the captive screw (1) that secures the memory module/wireless module compartment cover to the computer. Component replacement procedures 37

46 2. Lift the rear edge of the memory module/wireless module compartment cover (2) up and forward until it rests at an angle. 3. Remove the memory module/wireless module compartment cover. The memory module/wireless module compartment cover is available in the Plastics Kit, spare part number Remove the Phillips PM screw (1) that secures the optical drive to the computer. 5. Insert an unbent paper clip or similar thin tool into the optical drive tab access (2) to release the optical drive tray from the optical drive. 6. Remove the optical drive (3) by sliding it out of the optical drive bay. 7. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 38 Chapter 4 Removal and replacement procedures

47 8. Remove the two Phillips PM screws (1) that secure the bracket to the optical drive. 9. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures 39

48 WLAN module Description Atheros AR9002WB-1NGB b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) Spare part number Ralink 5390GN b/g/n 1x1 WiFi Adapter Realtek 8188BC a/b/g/n 2x2 WiFi and Bluetooth 3.0+HS Combo Adapter Realtek 8188GN b/g/n 1x1 WiFi Adapter CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 36). 5. Remove the memory module/wireless module compartment cover (see Optical drive (select models only) on page 37). Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 terminal. The #2 WLAN antenna cable is connected to the WLAN module #2 terminal. 2. Remove the Phillips PM screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.) 40 Chapter 4 Removal and replacement procedures

49 3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch (4) to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures 41