HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC

Transcription

1 HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

2 Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Leap Motion, the Leap Motion logo, and Airspace are the trademarks of Leap Motion, Inc. and are used here by permission. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: August 2013 First Edition: April 2013 Document Part Number: Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See for details. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase. For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty. iii

4 iv Important Notice about Customer Self-Repair Parts

5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). v

6 vi Safety warning notice

7 Table of contents 1 Product description... 1 Service tag and PCID label... 6 Service tag... 6 PCID label External component identification... 8 Display... 8 Buttons and speakers... 9 Keys Lights TouchPad Left side Right side Bottom Illustrated parts catalog Computer major components Display assembly subcomponents Mass storage devices Miscellaneous parts Sequential part number listing Removal and replacement procedures preliminary requirements Tools required Service considerations Plastic parts Cables and connectors Drive handling Grounding guidelines Electrostatic discharge damage Packaging and transporting guidelines vii

8 Workstation guidelines Equipment guidelines Removal and replacement procedures for Customer Self-Repair parts Component replacement procedures Battery Service cover Hard drive Memory modules WLAN module Optical drive Removal and replacement procedures for Authorized Service Provider parts Component replacement procedures Display panel RTC battery Base enclosure Front speakers Optical drive connector board Subwoofer Display hinges and top cover Display panel cable Webcamera/microphone module WLAN antenna cables USB board Fingerprint reader board Leap Motion module Power connector cable Fan System board Heat sink Processor Keyboard Rear speakers Power button board TouchPad module Setup Utility (BIOS) and System Diagnostics Windows 8 Computer Setup (BIOS) and Advanced System Diagnostics Using Setup Utility viii

9 Starting Setup Utility (BIOS) Updating the BIOS Determining the BIOS version Downloading a BIOS update Using System Diagnostics Specifications Computer specifications cm (17.3-in), HD+ display specifications Hard drive specifications Backing up, restoring, and recovering Creating recovery media and backups Creating HP Recovery media Restore and recovery Using Windows Refresh for quick and easy recovery Remove everything and reinstall Windows Recovering using HP Recovery Manager What you need to know Using the HP Recovery partition to recover a minimized image (select models only) Using HP Recovery media to recover Changing the computer boot order Removing the HP Recovery partition Power cord set requirements Requirements for all countries Requirements for specific countries and regions Recycling Index ix

10 x

11 1 Product description Category Product Name Description HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Processors Intel Quad Core i7-4900mq 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, 47 W) Intel Quad Core i7-4800mq 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) Intel Quad Core i7-4702mq 2.20-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 37 W) Intel Quad Core i7-4700mq 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) Intel Dual Core i5-4330m 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) Intel Dual Core i5-4200m 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) Intel Dual Core i5-3230m 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) Intel Dual Core i3-4000m 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) Intel Dual Core i3-3380m 2.90-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) Intel Dual Core i3-3120m 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) Chipset Intel HM87 Express Chipset Intel HM77 Express Chipset Graphics Internal graphics: Intel HD Graphics 4600 internal graphics Intel HD Graphics 4000 internal graphics 1

12 Category Description Switchable discrete graphics: Nvidia N14P-GV2 (GeForce 740M) switchable discrete graphics with 2GB of dedicated video memory (128Mx16 DDR3 1GHz x 8 pcs) Nvidia N14P-GT (GeForce 750M) switchable discrete graphics with 2GB of dedicated video memory (128Mx16 DDR3 1GHz x 8 pcs) Panel 17.3" high-definition (HD) light-emitting diode (WLED) BrightView (1600x900) display, (wedge 6.0mm) SVA, Color Gamut 60%, supports LVDS, 200 nits 17.3" high-definition (FHD) light-emitting diode (WLED) AntiGlare (1920x1080) (wedge 6.0mm) WVA, Color Gamut 72%, supports LVDS, 300 nits Touchscreen, multitouch enabled, 160 nits (select models only) All display assemblies include 2 wireless local area network (WLAN) antenna cables. Supports 16:9 wide aspect ratio Memory Two customer-accessible/upgradable memory module slots DDR3L-1600MHz Dual Channel Support Supports up to 16-GB of system RAM in the following configurations: 4096-MB total system memory (2048 2) 4096-MB total system memory (4096 1) 6144-MB total system memory ( ) 8192-MB total system memory (4096 2) 8192-MB total system memory (8192 1) MB total system memory ( ) MB total system memory (8192 2) Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Supports the following hard drives: 1-TB 5400-rpm, 9.5-mm 750-GB 5400-rpm 9.5-mm 500-GB 5400-rpm 9.5-mm and 7.0-mm Dual hard-drive configurations: 2TB: (1-TB 5400-rpm x 2) 1500GB: (750-GB 5400-rpm x 2) 2 Chapter 1 Product description

13 Category Solid-state drive Description Only configured with system memory up to 8 GB: 32-GB msata (select models only) 24-GB msata (select models only) Optical drives Fixed Serial ATA 9.5-mm tray load Supports the following optical drives: DVD+/-RW Double-Layer SuperMulti Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Blu-ray Disc writer with SuperMulti DVD±R/RW Double-Layer Support Zero-Power ODD External optical drives External USB Serial ATA 12.7-mm tray load Supports the following external optical drives: DVD+/-RW Double-Layer SuperMulti Audio and video Quad integrated stereo speakers and subwoofer HD Beats audio HP TrueVision high-definition webcam (fixed, no tilt + activity LED, 1PC, USB 2.0 M-JPEG, by 30 frames per second) Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise suppression Ethernet Integrated 10/100/1000 GB network interface card (NIC) 3

14 Category Wireless Description Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Supports Intel Wireless Display (WiDi) Antenna support for a/b/g/n with MIMO support 2 2 Supports the following WLAN formats: Intel Centrino Wireless-N b/g/n 2 2 WiFi and Bluetooth 4.0 Combo Adapter Realtek RTL8188EE b/g/n 1x1 Wi-Fi Adapter Qualcomm Atheros AR b/g/n 1x1 Wi-Fi Adapter Mediatek MT7630E b/g/n 1 1 Wi-Fi and Bluetooth 4.0 combo adapter Ralink RT3290LE bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter External memory card Push-push insertion/removal Supports memory cards such as Secure Digital (SD). Internal card One half-size mini-card slot for WLAN One full-size mini-card slot for Intel msata Cache Ports HDMI version 1.4 supporting Hz Combination audio-out/audio-in (stereo) port, supports jack detection USB 3.0 (4 ports) RJ-45 (Ethernet, includes link and activity lights) AC Smart Pin power adapter plug Keyboard/pointing devices Full-size keyboard with numeric keypad Duracoat island-style keyboard, no spill-resistance (in black finish) Backlit island-style keyboard in black finish ClickPad with Imaging sensor Taps enabled as default Multitouch gestures enabled Support Windows 8 Modern Trackpad Gestures 4 Chapter 1 Product description

15 Category Power requirements Description Supports the following HP AC adapters: 65W (4.5mm connector) (select models only) 65W EM (4.5mm connector) (select models only) 90W (4.5mm connector) (select models only) 90W EM (4.5mm connector) (select models only) 120W (4.5mm connector) (select models only) 1-M length power cord Supports the following batteries: 6-Cell battery - 62Whr (2.8Ah), supports fast charge: up to 90% charged in 90 minutes Operating system Preinstalled: Windows 8 (64-bit) Serviceability End-user replaceable parts Memory Optical drive Hard drive Battery AC adapter Mini card components 5

16 Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag, which is located on the bottom of the computer. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number This is an alphanumeric identifier that is unique to each product. (3) Part number/product number This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description (select models only) This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. NOTE: Computer details may vary from images. Windows 8 models 6 Chapter 1 Product description

17 Service tag and PCID label 7

18 2 External component identification Display Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. NOTE: The internal display switch is not visible from the outside of the computer. 8 Chapter 2 External component identification

19 Component Description (4) HP TrueVision HD Webcam Records video and takes still photographs. Swipe from the right edge of the TouchPad or touch screen (select models only) to display the charms, tap Search, and then tap the search box. Type c, and then select CyberLink YouCam from the list of applications. or From the Start screen, type c, and then select CyberLink YouCam from the list of applications. (5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. Buttons and speakers Buttons and speakers 9

20 Component Description (1) Power button When the computer is off, press the button to turn on the tablet. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the tablet. Swipe from the right edge of the TouchPad or touch screen (select models only) to display the charms, tap Search, and then tap the search box. In the search box, type power, select Settings, and then select Power options. or (2) Speakers (2) Produce sound. To learn more about your power settings, from the Start screen, type p. In the search box, type power, select Settings, and then select Power options. (3) Leap Motion (select models only) Leap Motion allows you to control custom apps with your hands and fingers in the air. When you first turn Leap Motion on, follow the setup instructions to experience the interactive tutorial and create an account for Airspace, the Leap Motion app store. Airspace is where you will launch your Leap Motion apps, and discover new apps designed specifically for 3D interaction using the speed and accuracy of Leap Motion technology. (4) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. 10 Chapter 2 External component identification

21 Keys Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key, the spacebar, or the esc key. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. (4) Action keys Execute frequently used system functions. NOTE: On select models, the f5 action key turns the radiance backlight keyboard feature off or on. (5) num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad. (6) Integrated numeric keypad When num lk has been enabled, it can be used like an external numeric keypad. Keys 11

22 Lights Component Description (1) Power light White: The computer is on. Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. (2) Mute light Amber: Computer sound is off. Off: Computer sound is on. (3) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. 12 Chapter 2 External component identification

23 Component Description (4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (5) Fingerprint reader light White: The fingerprint authentication was successful. Amber: The fingerprint authentication failed. TouchPad Component Description (1) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. TouchPad 13

24 Left side Component Description (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed HDMI device. (4) RJ-45 (network) jack Connects a network cable. RJ-45 (network) status light White: The network is connected. Amber: Activity is occurring on the network. (5) USB 3.0 charging port Connects an optional USB device. The USB 3.0 charging port can also charge select models of cell phones and MP3 players, even when the computer is off. NOTE: A USB charging port (also referred to as a USB powered port) allows you to charge connected USB devices. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port. (5) USB 3.0 port Connects optional USB 3.0 devices and provide enhanced USB power performance. (6) Memory card reader Reads data from and writes data to memory cards such as Secure Digital (SD). 14 Chapter 2 External component identification

25 Component Description (7) Hard drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. (8) Power light White: The computer is on. Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.. Right side Component (1) Audio-out (headphone) jack/audio-in (microphone) jack Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). (2) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance. Right side 15

26 Component Description (3) Optical drive Reads and writes (select models only) to an optical disc. (4) Optical drive eject button Releases the optical drive disc tray (5) AC adapter light White: The AC adapter is connected and the battery is charged. Amber: The AC adapter is connected and the battery is charging. Off: The computer is using DC power. (6) Power connector Connects an AC adapter. 16 Chapter 2 External component identification

27 Bottom Component Description (1) HP Triple Bass Reflex Subwoofer Provides superior bass sound. (2) Vents (4) Enable airflow to cool internal components. (3) Battery bay Holds the battery. (4) Battery release latch Releases the battery. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom 17

28 Component Description (5) Speakers (2) Produce sound. (6) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support. 18 Chapter 2 External component identification

29 3 Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 6 for details. Computer major components 19

30 20 Chapter 3 Illustrated parts catalog

31 Item Component Spare part number (1) Display assembly: The TouchScreen display assembly is spared as a whole unit assembly only. The non- TouchScreen display is spared at the subcomponent level only. For more non-touchscreen display assembly spare part information, see Display assembly subcomponents on page in, AG, FHD, LED TouchScreen display assembly for use on HP ENVY TouchSmart m7 Notebook PC computer models 17.3-in., BV, HD, LED TouchScreen display assembly for use only on HP ENVY TouchSmart m7 Notebook PC computer models 17.3-in, AG, FHD, LED TouchScreen display assembly for use only on HP ENVY TouchSmart 17 Notebook PC computer models 17.3-in, BV, HD, LED TouchScreen display assembly for use only on HP ENVY TouchSmart 17 Notebook PC computer models (2) Top cover: For use only on HP ENVY TouchSmart m7 Notebook PC computer models For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly with Leap Motion capability For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly, but not equipped with Leap Motion capability (3) Power button board (includes cable) (4) TouchPad module (includes cable): For use only on HP ENVY TouchSmart m7 Notebook PC computer models For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly with Leap Motion capability (5) Rear speaker kit (6) Fingerprint reader module (includes cable): For use only on computer models with Leap Motion capability For use only on computer models not equipped with Leap Motion capability (7) Leap Motion module (includes cable) (8) Power connector cable: For use only on computer models equipped with a graphics subsystem with discrete memory For use only on computer models equipped with a graphics subsystem with UMA memory (9) Keyboard: Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models in Canada (includes keyboard cable and backlight cable) Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models in the United States (includes keyboard cable and backlight cable) DB Computer major components 21

32 Item Component Spare part number Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly with Leap Motion capability (includes keyboard cable and backlight cable): For use in Belgium A41 For use in Canada For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway DB FL DH1 For use in France For use in Germany For use in Italy For use in Latin America For use in the Netherlands B31 For use in Portugal For use in Russia For use in Saudi Arabia For use in Spain For use in Switzerland BG1 For use in Turkey For use in the United Kingdom and Singapore For use in the United States Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly, but without Leap Motion capability (includes keyboard cable and backlight cable): For use in Belgium A41 For use in Canada For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway DB FL DH1 For use in France For use in Germany For use in Italy For use in the Netherlands B31 For use in Portugal For use in Russia Chapter 3 Illustrated parts catalog

33 Item Component Spare part number For use in Saudi Arabia For use in Spain For use in Switzerland BG1 For use in Turkey For use in the United Kingdom and Singapore For use in the United States Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly (includes keyboard cable and pointing stick cable): For use in the United States For use in France For use in Italy (10) Keyboard bracket: For use only on computer models equipped with a backlit keyboard For use only on computer models equipped with a non-backlit keyboard (11) System board (includes replacement thermal material): Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics subsystem with 4-GB of discrete memory, and the Windows 8 Professional operating system for use only on computer models equipped Leap Motion capability Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics subsystem with 4-GB of discrete memory, and the Windows 8 Standard operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics subsystem with 4-GB of discrete memory, and the Linux operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics subsystem with 2-GB of discrete memory, and the Linux operating system Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GV2 (GeForce 740M) graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GV2 (GeForce 740M) graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system Computer major components 23

34 Item Component Spare part number Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GV2 (GeForce 740M) graphics subsystem with 2-GB of discrete memory, and the Linux operating system Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and the Linux operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and the Linux operating system Equipped with the Intel HM77 Express chipset, the Nvidia N14P-GV2 (GeForce 740M) graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system Equipped with the Intel HM77 Express chipset, the Nvidia N14P-GV2 (GeForce 740M) graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system Equipped with the Intel HM77 Express chipset, the Nvidia N14P-GV2 (GeForce 740M) graphics subsystem with 2-GB of discrete memory, and the Linux operating system Equipped with the Intel HM77 Express chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM77 Express chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM77 Express chipset, a graphics subsystem with UMA memory, and the Linux operating system for use only on computer models equipped with Leap Motion capability (12) USB board (includes cables): For use only on computer models equipped with a graphics subsystem with discrete memory For use only on computer models with Leap Motion capability For use only on computer models equipped with a graphics subsystem with UMA memory (13) Fan (14) Heat sink (includes replacement thermal material): 24 Chapter 3 Illustrated parts catalog

35 Item Component Spare part number For use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia N14P-GT (GeForce 750M) graphics subsystem For use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia N14P-GV2 (GeForce 740M) graphics subsystem For use only on computer models equipped with the Intel HM87 Express Chipset and a graphics subsystem with UMA memory For use only on computer models equipped with the Intel HM77 Express chipset and an Nvidia N14P-GV2 (GeForce 740M) graphics subsystem For use only on computer models equipped with the Intel HM77 Express chipset and a graphics subsystem with UMA memory (15) Processor (includes replacement thermal material): Intel Quad Core i7-4900mq 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, 47 W) Intel Quad Core i7-4800mq 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) Intel Quad Core i7-4702mq 2.20-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 37 W) Intel Quad Core i7-4700mq 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) Intel Dual Core i5-4330m 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) Intel Dual Core i5-4200m 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) Intel Dual Core i5-3230m 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) Intel Dual Core i3-4000m 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) Intel Dual Core i3-3380m 2.90-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) Intel Dual Core i3-3120m 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W) (16) Front Speaker Kit (includes left and right front speakers and cables) (17) Optical drive connector board: The optical drive connector board and cable are included in the optical drive spare part kit. See item 24 for optical drive spare part number information. (18) Subwoofer (19) Base enclosure: For use only on HP ENVY TouchSmart m7 Notebook PC computer models Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with Leap Motion capability Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models without Leap Motion capability Computer major components 25

36 Item Component Spare part number Base enclosure for use only on computer models equipped with a non-touchscreen display assembly Rubber Feet Kit (not illustrated): For use on HP ENVY TouchSmart m7 Notebook PC computer models For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly (20) 6-cell, 62WHr 32.8AH Li-ion battery (21) RTC battery (22) Memory module (PC3L, 12800, 1600-MHz, shared): 2-GB GB GB (23) WLAN module Broadcom BCM ac 2 2 Wi-Fi + BT 4.0 Combo Adapter Intel Centrino Advanced-N 6235 WLAN module Intel Dual Band Wireless-AC ac 1 1 WiFi + BT 4.0 Combo Adapter Intel Wireless-N 7260BN b/g/n 2 2 WiFi + BT 4.0 Combo Adapter Mediatek MT7630E b/g/n 1 1 Wi-Fi and Bluetooth 4.0 Combo Adapter Qualcomm Atheros AR b/g/n 1 1 WiFi + BT 4.0 Combo Adapter Qualcomm Atheros AR 9485GN b/g/n 1 1 Wi-Fi Combo Adapter Ralink RT3290LE b/g/n 1 1 Wi-Fi Bluetooth 4.0 Combo Adapter Realtek RTL 8188EE b/g/n 1 1 Wi-Fi Combo Adapter (24) Optical drive: For use on HP ENVY TouchSmart m7 Notebook PC computer models: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo Drive Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive DVD±RW Double-Layer SuperMulti Drive For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non- TouchScreen display assembly: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo Drive Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive DVD±RW Double-Layer SuperMulti Drive (25) Hard drive: 26 Chapter 3 Illustrated parts catalog

37 Item Component Spare part number 1-TB, 5400-RPM TB, 5400-RPM hybrid GB, 5400-RPM GB, 5400-RPM hybrid GB, 5400-RPM GB, 5400-RPM GB, 5400-RPM hybrid Hard Drive Hardware Kit (26) Service cover: For use on HP ENVY TouchSmart m7 Notebook PC computer models For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly Computer major components 27

38 Display assembly subcomponents Item Component Spare part number (1) Display bezel (includes 2 rubber screw covers) (2) 17.3-in, LED. HD, BrightView display panel (includes 2 rubber screw covers): 17.3-in, AG, FHD, LED in, BV, HD, LED (3) Display hinge (includes 2 rubber screw covers) (4) WLAN Antenna Kit (includes left and right wireless antenna cables and transceivers and 2 rubber screw covers) (5) Webcamera/microphone module (6) Webcamera/microphone module cable (includes 2 rubber screw covers) (7) Display panel cable (8) Left and right hinge covers (9) Display enclosure (includes 2 rubber screw covers): Chapter 3 Illustrated parts catalog

39 Mass storage devices Item Component Spare part number (1) Optical drive: For use on HP ENVY TouchSmart m7 Notebook PC computer models: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo Drive Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive DVD±RW Double-Layer SuperMulti Drive For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non- TouchScreen display assembly: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo Drive Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive DVD±RW Double-Layer SuperMulti Drive (2) Hard drive: 1-TB, 5400-RPM TB, 5400-RPM hybrid GB, 5400-RPM GB, 5400-RPM hybrid GB, 5400-RPM GB, 5400-RPM GB, 5400-RPM hybrid Hard Drive Hardware Kit (3) 24-GB msata solid-state drive Mass storage devices 29

40 Miscellaneous parts Component Spare part number AC adapter: 120-W AC adapter (PFC, S, 3-wire, 4.5-mm) W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) W AC adapter (PFC, S, 3-wire, 4.5-mm) W HP Smart AC adapter (non-pfc, EM, 3-wire, 4.5-mm) W AC adapter (non-pfc, S, 3-wire, 4.5-mm) HP HDMI to VGA adapter Power cord (3-pin, black, 1.83-m): For use in Australia For use in Denmark, Finland, Norway For use in Europe For use in India D61 For use in North America For use in the People's Republic of China For use in South Africa AA AR1 For use in Switzerland For use in the United Kingdom and Singapore Screw Kit Chapter 3 Illustrated parts catalog

41 Sequential part number listing Spare part number Description Power cord for use in North America (3-pin, black, 1.83-m) Power cord for use in Australia (3-pin, black, 1.83-m) Power cord for use in Europe (3-pin, black, 1.83-m) Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) Power cord for use in Denmark, Finland, and Norway (3-pin, black, 1.83-m) Power cord for use in Switzerland (3-pin, black, 1.83-m) AA AR1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m) Power cord for use in South Africa (3-pin, black, 1.83-m) D61 Power cord for use in India (3-pin, black, 1.83-m) GB, 7200-rpm hard drive RTC battery GB, 5400-rpm hard drive Intel Centrino Advanced-N 6235 WLAN module Qualcomm Atheros AR 9485GN b/g/n 1 1 Wi-Fi TB 5400-rpm hard drive GB 5400-rpm hard drive Ralink RT3290LE b/g/n 1 1 Wi-Fi Bluetooth 4.0 Combo Adapter GB memory module GB memory module GB memory module Intel Core i3-3120m (2.5GHz), 1600MHz (3MB L3, Dual 35W) processor HDMI to VGA adapter Intel Core i3-3380m (2.9GHz), 1600MHz (3MB L3, Dual 35W) processor Realtek RTL 8188EE b/g/n 1 1 Wi-Fi W AC adapter (non-pfc, S, 3-wire, 4.5-mm) W AC adapter (PFC, S, 3-wire, 4.5-mm) W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) W AC adapter (PFC, S, 3-wire, 4.5-mm) cell, 62-WHr 32.8-AHr, Li-ion battery Mediatek MT7630E b/g/n 1 1 Wi-Fi and Bluetooth 4.0 combo adapter Sequential part number listing 31

42 Spare part number Description Intel Dual Band Wireless-AC ac 1 1 WiFi + BT 4.0 Combo Adapter Intel Core i5-3230m (2.6GHz), 1600MHz (3MB L3, Dual 35W) processor Intel Core i3-3130m (2.6GHz), 1600MHz (3MB L3, Dual 35W) processor W HP Smart AC adapter (non-pfc, EM, 3-wire, 4.5-mm) Intel Wireless-N 7260BN b/g/n 2 2 WiFi + BT 4.0 combo adapter WLAN antenna Display enclosure for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly Base enclosure for use only on computer models equipped with a non-touchscreen display assembly Base enclosure for use only on HP ENVY TouchSmart m7 Notebook PC computer models Display bezel (includes 2 rubber screw covers) Webcamera/microphone module cable for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly TouchPad assembly for use only on HP ENVY TouchSmart m7 Notebook PC computer models Heat sink for use only on computer models equipped with the Intel HM87 Express Chipset and a graphics subsystem with UMA memory (includes replacement thermal material) Heat sink for use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia N14P-GV2 (GeForce 740M) graphics subsystem (includes replacement thermal material) Heat sink for use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia N14P-GT (GeForce 750M) graphics subsystem (includes replacement thermal material) Heat sink for use only on computer models equipped with the Intel HM77 Express chipset and an Nvidia N14P-GV2 (GeForce 740M) graphics subsystem (includes replacement thermal material) Fan Fingerprint reader module for use on computer models not equipped with Leap Motion capability (includes cable) Hard Drive Hardware Kit Display hinges for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly (include brackets) Power connector cable for use only on computer models equipped with a graphics subsystem with discrete memory Power connector cable for use only on computer models equipped with a graphics subsystem with UMA memory Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in the United States (includes keyboard cable and pointing stick cable) Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in France (includes keyboard cable and pointing stick cable) 32 Chapter 3 Illustrated parts catalog

43 Spare part number Description Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in Italy (includes keyboard cable and pointing stick cable) Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in the United States (includes keyboard cable and backlight cable) Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in the United Kingdom (includes keyboard cable and backlight cable) Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in Germany (includes keyboard cable and backlight cable) Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in France (includes keyboard cable and backlight cable) Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in Italy (includes keyboard cable and backlight cable) Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in Latin America (includes keyboard cable and backlight cable) Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in Portugal (includes keyboard cable and backlight cable) Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in Turkey (includes keyboard cable and backlight cable) Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in Saudi Arabia (includes keyboard cable and backlight cable) Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in Russia (includes keyboard cable and backlight cable) Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in Japan (includes keyboard cable and backlight cable) A41 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in Belgium (includes keyboard cable and backlight cable) A41 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in Belgium (includes keyboard cable and backlight cable) B31 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in the Netherlands (includes keyboard cable and backlight cable) Sequential part number listing 33

44 Spare part number BG DB DH FL1 Description Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in Switzerland (includes keyboard cable and backlight cable) Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in Canada (includes keyboard cable and backlight cable) Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in Denmark, Finland, Norway (includes keyboard cable and backlight cable) Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly in the Czech Republic (includes keyboard cable and backlight cable) Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models in the United States (includes keyboard cable and backlight cable) DB1 Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models in Canada (includes keyboard cable and backlight cable) Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo Drive for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly DVD±RW Double-Layer SuperMulti Drive for use on HP ENVY TouchSmart m7 Notebook PC computer models Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo Drive for use on HP ENVY TouchSmart m7 Notebook PC computer models Power button board (includes cable) USB board for use only on computer models equipped with a graphics subsystem with UMA memory (includes cable) in, AG, FHD, LED TouchScreen display assembly for use on HP ENVY TouchSmart m7 Notebook PC computer models TouchPad assembly for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly Service cover for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly Service cover for use on HP ENVY TouchSmart m7 Notebook PC computer models in, AG, FHD, LED display panel for use only on computer models equipped with a non- TouchScreen display assembly in, BV, HD, LED display panel for use only on computer models equipped with a non-touchscreen display assembly Rubber Feet Kit for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-touchscreen display assembly 34 Chapter 3 Illustrated parts catalog