HP ENVY 14 Notebook PC. Maintenance and Service Guide

Transcription

1 HP ENVY 14 Notebook PC Maintenance and Service Guide

2 Copyright 2011 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: June 2011 Document Part Number:

3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii

4 iv Safety warning notice

5 Table of contents 1 Product description External component identification... 5 Top... 5 Button... 5 Keys... 6 Lights... 7 TouchPad... 8 Display... 9 Front Left side Right side Bottom components Illustrated parts catalog Service tag Computer major components Door Kit Mass storage devices Miscellaneous parts Sequential part number listing Removal and replacement procedures Preliminary replacement requirements Tools required Service considerations Plastic parts Cables and connectors Drive handling Grounding guidelines Electrostatic discharge damage v

6 Packaging and transporting guidelines Component replacement procedures Service tag Computer feet Battery Mass storage device WLAN module RTC battery Memory module Battery connector board Top cover Keyboard Audio/USB board Bluetooth module Solid-state drive connector board Optical drive Power connector cable System board Fan/heat sink assembly Processor Speakers Display assembly Setup Utility (BIOS) Starting Setup Utility Using Setup Utility Changing the language of Setup Utility Navigating and selecting in Setup Utility Displaying system information Restoring factory default settings in Setup Utility Exiting Setup Utility Updating the BIOS Determining the BIOS version Downloading a BIOS update Specifications Computer specifications inch, SVA display specifications Hard drive specifications DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications vi

7 7 Backup and recovery Recovery discs Performing a system recovery Recovering using the dedicated recovery partition Recovering using the recovery discs Backing up your information Using Windows Backup and Restore Using system restore points When to create restore points Create a system restore point Restore to a previous date and time Power cord set requirements Requirements for all countries Requirements for specific countries and regions Recycling Battery Display Index vii

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9 1 Product description Category Product Name Description HP ENVY 14 Notebook PC Processors Intel Core i7-2820qm 2.30-GHz (turbo up to 3.40-GHz) processor (1600-MHz FSB, 8.0- MB L3 cache, Quad Core, 45 W) Intel Core i7-2720qm 2.20-GHz (turbo up to 3.30-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, Quad Core, 45 W) Intel Core i7-2630qm 2.00-GHz (turbo up to 2.90-GHz) processor (1333-MHz FSB, 6.0-MB L3 cache, Quad Core, 45 W) Intel Core i7-2620m 2.70-GHz (turbo up to 3.40-GHz) processor (1333-MHz FSB, 4.0-MB L3 cache, Dual Core, 35 W) Intel Core i5-2540m 2.60-GHz (turbo up to 3.30-GHz) processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) Intel Core i5-2520m 2.50-GHz (turbo up to 3.20-GHz) processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) Intel Core i5-2410m 2.30-GHz (turbo up to 2.90-GHz) processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) Intel Core i3-2330m 2.20-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) Intel Core i3-2310m 2.10-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) Chipset Intel 6 Series Express chipset Intel HM65 Platform controller hub (PCH) Graphics Intel HD unified memory architecture (UMA) graphics (integrated) with shared video memory ATi Discrete PCI Express x 8 graphics: Radeon HD6630M with 1024-MB of dedicated video memory (64M 16, DDR PCs); 128-bit package Intel HD Graphics Support BD playback with muxless switchable graphics, HD decode, bus alive/chip off (BACO), and DX11 1

10 Category Panel Description 14.5-in, (HD), LED, SVA, AntiGlare ( ) display; typical brightness: 220 nits All display assemblies include 2 wireless local area network (WLAN) antenna cables Supports 16:9 ultra wide aspect ratio Supports flush glass panel cover Lighted logo on top bezel Memory 2 customer-accessible/upgradable memory module slots Supports dual-channel memory Supports up to 8192 GB of system RAM DDR3/1333- and 1600-MHz Supports the following configurations: MB (8192-MB 2, 1333-MHz; in the United States, configure-to-order only) MB (8192-MB MB 1, 1333-MHz; in the United States, configure-to-order only) 8192-MB (8192-MB 1, 1333-MHz; in the United States, configure-to-order only) 8192-MB (4096-MB 2, 1600-MHz or 1333-MHz) 6144-MB (4096-MB MB 1, 1600-MHz or 1333-MHz) 4096-MB (4096-MB 1 or 2048-MB 2, 1333-MHz) 3072-MB (2048-MB MB 1, 1333-MHz) 2048-MB (2048-MB 1 or 1024-MB 2, 1333-MHz) Hard drives Supports 6.35-cm (2.5-in) hard drives (HD) and solid-state drives (SSD), in 9.5-mm (.37-in) and 7.0- mm (.28-in) thicknesses Customer-accessible Serial ATA Accelerometer (HP Mobile Data Protection System 3D) Supports the following single hard drive configurations: 750-GB (7200-rpm) 640-GB (7200-rpm) 500-GB (7200-rpm) 320-GB (7200-rpm) Supports the following single solid-state drive configurations: 128-GB, msata 80-GB, msata 160-GB, SATA 2 Chapter 1 Product description

11 Category Optical drive Description Fixed with eject button on the keyboard area Serial ATA 9.5-mm slot load Does not support 8-cm media Supports a DVD±RW and CD-RW Super Multi Double-Layer Combo Drive Audio and video 2 dual-array Integrated omnidirectional digital microphones with beam-forming, echo-cancellation, noise-suppression software IDT92HD80 HD audio Supports Microsoft Premium Requirements Beats Audio brand elements for software 2 ENVY-branded speakers Low-light HD webcam (fixed, no tilt) with activity LED, by 24 frames per second Ethernet Wireless Integrated Realtek RTL811E 10/100/1000 GB network interface card (NIC) Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: Intel Centrino Advanced-N 6230 WLAN module Intel Centrino Ultimate-N 6300 WLAN module External media card Digital Media Slot supports the following digital card formats: MultiMediaCard Secure Digital (SD) Memory Card Secure Digital High Capacity Memory card Secure Digital Extended Capacity Memory Card Ports 3-pin AC power Audio-in (stereo headphone/microphone combo) Audio-out (stereo headphone), Beats-branded in red esata combo with 3rd USB port HDMI v1.4 supporting up to Hz with HDCP key (the system automatically switches to discrete mode from UMA mode when an HDMI device is plugged in) mini-display Port supporting super high-definition external displays up to resolution RJ-45 (Ethernet, includes link and activity lights) USB 2.0 ports on computer, USB 3.0 port on right side of computer 3

12 Category Keyboard/ pointing devices Description Full-size (14.5 in), backlit, island-style keyboard f5 control for backlight brightness TouchPad with gesture support (HP-defined, scroll, pinch, zoom) Taps enabled by default Power requirements 90-W (BFR/PFC-free) slim travel AC adapter with localized cable plug support for use in all countries and regions except India (3-wire plug with ground pin, supports 3-pin DC connector) 90-W (non-bfr/pvc-free) slim travel AC adapter with localized cable plug support for use in all countries and regions except India (3-wire plug with ground pin, supports 3-pin DC connector) 90-W EM slim travel AC adapter with localized cable plug support for use only in India (3-wire plug with ground pin, supports 3-pin DC connector) Support for the following batteries: 8-cell, 2.00-Ah (59-Wh) Li-ion battery 6-cell, 2.80-Ah (62-Wh) Li-ion battery Security Operating system Security cable slot Preinstalled: Windows 7 Home Premium 64-bit Windows 7 Home Professional 64-bit Windows 7 Ultimate 64-bit Serviceability End-user replaceable parts: AC adapter Battery Hard drive Memory modules (2) msata solid state drive (select computer models only) RTC battery WLAN module 4 Chapter 1 Product description

13 2 External component identification Top Button Component Description Power button* When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Top 5

14 Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the pointer. (5) Action keys Execute frequently used functions. (6) Optical drive eject key Opens the optical drive. 6 Chapter 2 External component identification

15 Lights Item Component Description (1) TouchPad light Amber: The TouchPad is off. Off: The TouchPad is on. (2) Power light White: The computer is on. Blinking white: The computer is in the Sleep state. Off: The computer is off or in Hibernation. (3) Mute light Amber: Computer sound is off. Off: Computer sound is on. (4) Wireless light White: An integrated wireless device, such as a WLAN device, is on. NOTE: Wireless devices are enabled at the factory. Amber: All wireless devices are off. Top 7

16 TouchPad Item Component Description (1) TouchPad light Turns the TouchPad on and off. Quickly double-tap the TouchPad light to turn the TouchPad on and off. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Functions like the left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse. 8 Chapter 2 External component identification

17 Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. NOTE: Select computer models may have up to 4 WLAN antennas. (3) Webcam Records video and captures still photographs. (4) Webcam light On: The webcam is in use. To access the webcam, select Start > All Programs > CyberLink YouCam. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Display 9

18 Front Item Component Description (1) Speakers (2) Produce sound. (2) Bluetooth compartment Contains a Bluetooth device. (3) Digital Media Slot Supports the following digital card formats: MultiMediaCard Secure Digital (SD) Memory Card Secure Digital High Capacity Memory card Secure Digital Extended Capacity Memory Card 10 Chapter 2 External component identification

19 Left side Item Component Description (1) Optical drive Reads and writes to an optical disc. CAUTION: Do not insert 8-cm optical discs into the optical drive. This can cause damage to the computer. (2) USB ports (2) Connect optional USB devices. (3) Audio-out (headphone) jack/audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4- conductor connector that supports both audio-out (headphone) and audio-in (microphone). (4) Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. NOTE: When a device is connected to the jack, the computer speakers are disabled. Left side 11

20 Right side Item Component Description (1) Power light White: The computer is on. Blinking white: The computer is in the Sleep state. Off: The computer is off or in Hibernation. (2) Drive light Blinking white: The hard drive is being accessed. Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. (3) USB 3.0 port Connects an optional USB 3.0 device and provides enhanced USB power performance. NOTE: This port is also compatible with USB 1.0 and 2.0 devices. (4) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio component. (5) Mini DisplayPort Connects an optional digital display device, such as a highperformance monitor or projector. (6) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (7) RJ-45 (network) jack (2) Connects a network cable. (8) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 12 Chapter 2 External component identification

21 Item Component Description (9) Battery light Off: The computer is running on battery power. Blinking amber: The battery has reached a low battery level, a critical battery level, or there is a battery error. Amber: A battery is charging. White: The computer is connected to external power and the battery is fully charged. (10) Power connector Connects an AC adapter. Right side 13

22 Bottom components Item Component Description (1) Memory module/wireless module compartment Contains the memory module slot. (2) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Accessory battery connector Connects an optional accessory battery. (4) Battery cover release latch Releases the battery cover. (5) Battery bay Holds the battery and the hard drive. NOTE: The battery is preinstalled in the battery bay at the factory. 14 Chapter 2 External component identification

23 3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Description (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/product number (p/n) This number provides specific information about the product s hardware components. The part number helps a service technician determine what components and parts are needed. Service tag 15

24 Item Component Description (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. 16 Chapter 3 Illustrated parts catalog

25 Computer major components Computer major components 17

26 Item Description Spare part number (1) 14.5-in, LED, HD, AntiGlare, flush glass display assembly (includes display panel cable, webcam/ microphone module and cable, and 2 WLAN antenna cables and transceivers): SVA display assembly for use only with Beats Edition computer models SVA display assembly for use only with standard computer models (2) Keyboard (includes keyboard cable and keyboard light cable): For use only with Beats Edition computer models: For use in Belgium A41 For use in Brazil For use in Canada For use in Denmark, Finland, and Norway DH1 For use in France For use in Germany For use in India D61 For use in Italy For use in Latin America For use in the Netherlands B31 For use in Portugal For use in Russia For use in Saudi Arabia For use in South Korea AD1 For use in Spain For use in Switzerland BG1 For use in Taiwan AB1 For use in Thailand For use in Turkey For use in the United Kingdom and Singapore For use in the United States For use only with standard computer models: For use in Belgium A41 For use in Brazil For use in Canada For use in Denmark, Finland, and Norway DH1 For use in France Chapter 3 Illustrated parts catalog

27 Item Description Spare part number For use in Germany For use in India D61 For use in Italy For use in Latin America For use in the Netherlands B31 For use in Portugal For use in Russia For use in Saudi Arabia For use in South Korea AD1 For use in Spain For use in Switzerland BG1 For use in Taiwan AB1 For use in Thailand For use in Turkey For use in the United Kingdom and Singapore For use in the United States (3) Top cover (includes power button board and cable and TouchPad and TouchPad cable): For use only with Beats Edition computer models For use only with standard computer models (4) Audio/USB board (includes cable) (5) Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number Cable Kit, includes: (6) Bluetooth module cable (7) Solid-state drive connector board (includes cable): For use only with computer models equipped with an msata solid-state drive For use only with computer models not equipped with an msata solid-state drive (8) Power connector cable Door Kit: For use only with Beats Edition computer models: For use only with standard computer models: Computer major components 19

28 Item Description Spare part number Includes: (9a) (9b) Battery cover Memory module/wireless module compartment cover NOTE: See Door Kit on page 22 for more Door Kit component information. (10) DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe (includes cable, connector board, and retention rails) (11) System board equipped with Intel 6 series express chipset, Intel HM65 PCH, Radeon HD 6630M graphics subsystem with 1024-MB of discrete video memory (includes replacement thermal material) Thermal Material Kit (not illustrated, includes replacement thermal pads and thermal paste) (12) Processor (includes replacement thermal material): Intel Core i7-2820qm 2.30-GHz (turbo up to 3.40-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, Quad Core, 45 W) Intel Core i7-2720qm 2.20-GHz (turbo up to 3.30-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, Quad Core, 45 W) Intel Core i7-2630qm 2.00-GHz (turbo up to 2.90-GHz) processor (1333-MHz FSB, 6.0-MB L3 cache, Quad Core, 45 W) Intel Core i7-2620m 2.70-GHz (turbo up to 3.40-GHz) processor (1333-MHz FSB, 4.0-MB L3 cache, Dual Core, 35 W) Intel Core i5-2540m 2.60-GHz (turbo up to 3.30-GHz) processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) Intel Core i5-2520m 2.50-GHz (turbo up to 3.20-GHz) processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) Intel Core i5-2410m 2.30-GHz (turbo up to 2.90-GHz) processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) Intel Core i3-2330m 2.20-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) Intel Core i3-2310m 2.10-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W) Thermal Material Kit (not illustrated, includes replacement thermal pads and thermal paste) (13) Fan/heat sink assembly (includes replacement thermal material) Thermal Material Kit (not illustrated, includes replacement thermal pads and thermal paste) (14) Speakers (include cable) (15) Base enclosure (includes 4 rubber feet): For use only with Beats Edition computer models For use only with standard computer models Chapter 3 Illustrated parts catalog

29 Item Description Spare part number (16) Battery connector board (includes cable) (17) Battery: 8-cell, 59-Wh, 2.00-Ah, Li-ion battery cell, 62-Wh, 2.80-Ah, Li-ion battery (18) Hard drive (includes hard drive bracket): 750-GB, 7200-rpm GB, 7200-rpm GB, 7200-rpm GB, 7200-rpm Solid-state drive (includes solid-state drive bracket): 128-GB msata solid-state drive GB msata solid-state drive GB SATA solid-state drive Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) (19) Memory modules (2): 4096-MB memory module (PC3, 12800, 1600-MHz) MB memory module (PC3, 10600, 1333-MHz) MB memory module (PC3, 10600, 1333-MHz) MB memory module (PC3, 10600, 1333-MHz) (20) RTC battery (includes cable and double-sided tape) (21) WLAN module: Intel Centrino Advanced-N 6230 WLAN module Intel Centrino Ultimate-N 6300 WLAN module Computer major components 21

30 Door Kit Item Description Spare part number Door Kit: For use only with Beats Edition computer models: For use only with standard computer models: Includes: (1) Memory module/wireless module compartment cover (2) Battery cover 22 Chapter 3 Illustrated parts catalog

31 Mass storage devices Item Description Spare part number (1) Hard drive (includes hard drive bracket and screws): 750-GB, 7200-rpm GB, 7200-rpm GB, 7200-rpm GB, 7200-rpm (2) 160-GB SATA solid-state drive (includes solid-state drive bracket) (3) msata solid-state drive: 128-GB msata solid-state drive GB msata solid-state drive (4) DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe (includes cable, connector board, and retention rails) Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) Mass storage devices 23

32 Miscellaneous parts Description Spare part number AC adapter: 90W PFC RC/V EM HP Smart AC adapter W PFC HP Smart AC adapter W travel AC adapter HDMI to VGA adapter Power cord: For use in Argentina D01 For use in Italy For use in Australia For use in Thailand For use in Brazil For use in Denmark For use in Europe, the Middle East, and Africa For use in India D61 For use in Japan For use in North America For use in the People's Republic of China For use in South Korea AA AD1 For use in Switzerland For use in Taiwan AB1 For use in the United Kingdom and Singapore Protective cover: Beats Edition protective cover Standard protective cover Screw Kit Chapter 3 Illustrated parts catalog

33 Sequential part number listing Spare part number Description Power cord for use in North America Power cord for use in Australia Power cord for use in Europe, the Middle East, and Africa Power cord for use in the United Kingdom and Singapore Power cord for use in Italy Power cord for use in Denmark Power cord for use in Switzerland Power cord for use in Thailand Power cord for use in Brazil Power cord for use in Japan AA AB AD1 Power cord for use in the People's Republic of China Power cord for use in Taiwan Power cord for use in South Korea D01 Power cord for use in Argentina D61 Power cord for use in India HDMI to VGA adapter Bluetooth module (includes gasket) NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number Intel Centrino Ultimate-N 6300 WLAN module MB memory module (PC3, 10600, 1333-MHz) RTC battery (includes cable and double-sided tape) cell, 59-Wh, 2.00-Ah, Li-ion battery cell, 62-Wh, 2.80-Ah, Li-ion battery GB solid-state drive (includes solid-state drive bracket) Hard Drive Hardware Kit (includes hard drive bracket and screws) Keyboard for use only with standard computer models in the United States (includes keyboard cable and keyboard light cable) Keyboard for use only with standard computer models in the United Kingdom and Singapore (includes keyboard cable and keyboard light cable) Keyboard for use only with standard computer models in Germany (includes keyboard cable and keyboard light cable) Sequential part number listing 25

34 Spare part number Description Keyboard for use only with standard computer models in France (includes keyboard cable and keyboard light cable) Keyboard for use only with standard computer models in Italy (includes keyboard cable and keyboard light cable) Keyboard for use only with standard computer models in Spain (includes keyboard cable and keyboard light cable) Keyboard for use only with standard computer models in Canada (includes keyboard cable and keyboard light cable) Keyboard for use only with standard computer models in Portugal (includes keyboard cable and keyboard light cable) Keyboard for use only with standard computer models in Turkey (includes keyboard cable and keyboard light cable) Keyboard for use only with standard computer models in Latin America (includes keyboard cable and keyboard light cable) Keyboard for use only with standard computer models in Saudi Arabia (includes keyboard cable and keyboard light cable) Keyboard for use only with standard computer models in Brazil (includes keyboard cable and keyboard light cable) Keyboard for use only with standard computer models in Russia (includes keyboard cable and keyboard light cable) Keyboard for use only with standard computer models in Thailand (includes keyboard cable and keyboard light cable) A41 Keyboard for use only with standard computer models in Belgium (includes keyboard cable and keyboard light cable) AB AD1 Keyboard for use only with standard computer models in Taiwan (includes keyboard cable and keyboard light cable) Keyboard for use only with standard computer models in South Korea (includes keyboard cable and keyboard light cable) B31 Keyboard for use only with standard computer models in the Netherlands (includes keyboard cable and keyboard light cable) BG1 Keyboard for use only with standard computer models in Switzerland (includes keyboard cable and keyboard light cable) D61 Keyboard for use only with standard computer models in India (includes keyboard cable and keyboard light cable) DH1 Keyboard for use only with standard computer models in Denmark, Finland, and Norway (includes keyboard cable and keyboard light cable) Screw Kit Cable Kit (includes the Bluetooth module cable) W PFC RC/V EM HP Smart AC adapter W travel AC adapter 26 Chapter 3 Illustrated parts catalog

35 Spare part number Description Keyboard for use only with Beats Edition computer models in the United States (includes keyboard cable and keyboard light cable) Keyboard for use only with Beats Edition computer models in the United Kingdom and Singapore (includes keyboard cable and keyboard light cable) Keyboard for use only with Beats Edition computer models in Germany (includes keyboard cable and keyboard light cable) Keyboard for use only with Beats Edition computer models in France (includes keyboard cable and keyboard light cable) Keyboard for use only with Beats Edition computer models in Italy (includes keyboard cable and keyboard light cable) Keyboard for use only with Beats Edition computer models in Spain (includes keyboard cable and keyboard light cable) Keyboard for use only with Beats Edition computer models in Canada (includes keyboard cable and keyboard light cable) Keyboard for use only with Beats Edition computer models in Portugal (includes keyboard cable and keyboard light cable) Keyboard for use only with Beats Edition computer models in Turkey (includes keyboard cable and keyboard light cable) Keyboard for use only with Beats Edition computer models in Latin America (includes keyboard cable and keyboard light cable) Keyboard for use only with Beats Edition computer models in Saudi Arabia (includes keyboard cable and keyboard light cable) Keyboard for use only with Beats Edition computer models in Brazil (includes keyboard cable and keyboard light cable) Keyboard for use only with Beats Edition computer models in Russia (includes keyboard cable and keyboard light cable) Keyboard for use only with Beats Edition computer models in Thailand (includes keyboard cable and keyboard light cable) A41 Keyboard for use only with Beats Edition computer models in Belgium (includes keyboard cable and keyboard light cable) AB AD1 Keyboard for use only with Beats Edition computer models in Taiwan (includes keyboard cable and keyboard light cable) Keyboard for use only with Beats Edition computer models in South Korea (includes keyboard cable and keyboard light cable) B31 Keyboard for use only with Beats Edition computer models in the Netherlands (includes keyboard cable and keyboard light cable) BG1 Keyboard for use only with Beats Edition computer models in Switzerland (includes keyboard cable and keyboard light cable) D61 Keyboard for use only with Beats Edition computer models in India (includes keyboard cable and keyboard light cable) Sequential part number listing 27

36 Spare part number DH1 Description Keyboard for use only with Beats Edition computer models in Denmark, Finland, and Norway (includes keyboard cable and keyboard light cable) GB, 7200-rpm hard drive (includes hard drive bracket) MB memory module (PC3, 10600, 1333-MHz) Beats Edition protective cover Standard protective cover Intel Core i7-2620m 2.70-GHz (turbo up to 3.40-GHz) processor (1333-MHz FSB, 4.0-MB L3 cache, Dual Core, 35 W; includes replacement thermal material) Intel Core i5-2520m 2.50-GHz (turbo up to 3.20-GHz) processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W; includes replacement thermal material) Intel Core i7-2720qm 2.20-GHz (turbo up to 3.30-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, Quad Core, 45 W; includes replacement thermal material) Intel Core i5-2540m 2.60-GHz (turbo up to 3.30-GHz) processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W; includes replacement thermal material) GB, 7200-rpm hard drive (includes hard drive bracket) MB memory module (PC3, 10600, 1333-MHz) Thermal Material Kit (includes replacement thermal pads and thermal paste) Thermal Material Kit (includes replacement thermal pads and thermal paste) Intel Core i7-2820qm 2.30-GHz (turbo up to 3.40-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, Quad Core, 45 W; includes replacement thermal material) GB, 7200-rpm hard drive (does not include hard drive bracket) Intel Core i7-2630qm 2.00-GHz (turbo up to 2.90-GHz) processor (1333-MHz FSB, 6.0-MB L3 cache, Quad Core, 45 W; includes replacement thermal material) Intel Centrino Advanced-N 6230 WLAN module Intel Core i3-2310m 2.10-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W; includes replacement thermal material) Intel Core i5-2410m 2.30-GHz (turbo up to 2.90-GHz) processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W; includes replacement thermal material) MB memory module (PC3, 12800, 1600-MHz) GB, 7200-rpm hard drive (does not include hard drive bracket) W PFC HP Smart AC adapter Intel Core i3-2330m 2.20-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, Dual Core, 35 W; includes replacement thermal material) Base enclosure for use only with standard computer models (includes 4 rubber feet) Base enclosure for use only with Beats Edition computer models (includes 4 rubber feet) 28 Chapter 3 Illustrated parts catalog

37 Spare part number Description in, LED, HD, AntiGlare, flush glass SVA display assembly for use only with standard computer models (includes display panel cable, webcam/microphone module and cable, and 2 WLAN antenna cables and transceivers) in, LED, HD, AntiGlare, flush glass SVA display assembly for use only with Beats Edition computer models (includes display panel cable, webcam/microphone module and cable, and 2 WLAN antenna cables and transceivers) Audio/USB board (includes cable) Power connector cable Solid-state drive connector board for use only with computer models equipped with an msata solid-state drive (includes cable) Battery connector board System board equipped with Intel 6 series express chipset, Intel HM65 PCH, Radeon HD 6630M graphics subsystem with 1024-MB of discrete video memory (includes replacement thermal material) Fan/heat sink assembly (includes replacement thermal material) DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe (includes cable, connector board, and retention rails) Speakers (include cable) GB msata solid-state drive GB msata solid-state drive Top cover for use only with standard computer models (includes power button board and cable and TouchPad and TouchPad cable) Top cover for use only with Beats Edition computer models (includes power button board and cable and TouchPad and TouchPad cable) Door Kit for use only with standard computer models (includes the battery cover and the memory module/ wireless module compartment cover) NOTE: See Door Kit on page 22 for more Door Kit component information Door Kit for use only with Beats Edition computer models (includes the battery cover and the memory module/wireless module compartment cover) NOTE: See Door Kit on page 22 for more Door Kit component information Solid-state drive connector board for use only with computer models not equipped with an msata solidstate drive (includes cable) Sequential part number listing 29

38 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver Magnetic screwdriver Phillips P0 and P1 screwdrivers Service considerations Plastic parts The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. 30 Chapter 4 Removal and replacement procedures

39 Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE. Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. Preliminary replacement requirements 31

40 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V 32 Chapter 4 Removal and replacement procedures

41 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screwdrivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment. Preliminary replacement requirements 33

42 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin. The following grounding equipment is recommended to prevent electrostatic damage: Antistatic tape Antistatic smocks, aprons, and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static-dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material-handling packages Nonconductive plastic bags, tubes, or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats. Material Use Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V 34 Chapter 4 Removal and replacement procedures

43 Component replacement procedures Service tag This chapter provides removal and replacement procedures. There are as many as 67 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Description (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/product number (p/n) This number provides specific information about the product s hardware components. The part number helps a service technician determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Component replacement procedures 35

44 Computer feet The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Battery Description Spare part number 8-cell, 59-Wh, 2.00-Ah, Li-ion battery cell, 62-Wh, 2.80-Ah, Li-ion battery Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery: 1. Slide the battery cover release latch (1). (The battery cover (2) releases forward). 36 Chapter 4 Removal and replacement procedures

45 2. Remove the battery cover. The battery cover is included in the Door Kit, spare part numbers (for use only with Beats Edition computer models) and (for use only with standard computer models). 3. Slide the right battery release latch (1) to unlock the battery. 4. Slide and hold the left battery release latch (2) to release the battery. 5. Pull the battery tab (3), and then remove the battery from the computer. To insert the battery: 1. Align the tabs on the front edge of the battery with the notches on the front edge of the battery bay. 2. Rotate the rear edge of the battery down into the battery bay until it is seated. 3. Slide the right battery release latch to lock the battery into place. (The left battery release latch will automatically lock into place.) 4. Replace the battery cover, and then slide the battery cover back until it is seated. (The battery cover release latch will automatically lock into place.) Component replacement procedures 37

46 Mass storage device NOTE: The mass storage device spare part kit does not include a bracket or screws. Description Spare part number Hard drive: 750-GB, 7200-rpm GB, 7200-rpm GB, 7200-rpm GB, 7200-rpm GB SATA solid-state drive msata solid-state drive: 128-GB msata solid-state drive GB msata solid-state drive Hard Drive Hardware Kit (includes hard drive bracket and screws) Before removing the mass storage device, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery cover and battery (see Battery on page 36). 38 Chapter 4 Removal and replacement procedures