HP Pavilion 17 TouchSmart Notebook PC HP Pavilion 17 Notebook PC. Maintenance and Service Guide

Transcription

1 HP Pavilion 17 TouchSmart Notebook PC HP Pavilion 17 Notebook PC Maintenance and Service Guide

2 Copyright 2014 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Third Edition: January 2014 First Edition: April 2013 Document Part Number: Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See for details. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase. For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty. iii

4 iv Important Notice about Customer Self-Repair Parts

5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). v

6 vi Safety warning notice

7 Table of contents 1 Product description External component identification Finding your hardware and software information Locating hardware Display Buttons and speakers Keys Lights TouchPad Left side Right side Bottom Labels Illustrated parts catalog Computer major components Display assembly subcomponents Mass storage devices Miscellaneous parts Sequential part number listing Removal and replacement procedures preliminary requirements Tools required Service considerations Plastic parts Cables and connectors Drive handling Grounding guidelines Electrostatic discharge damage Packaging and transporting guidelines Workstation guidelines Removal and replacement procedures for Customer Self-Repair parts Component replacement procedures Battery vii

8 Optical drive Hard drive WLAN module Memory module Removal and replacement procedures for Authorized Service Provider parts Component replacement procedures Keyboard Top cover Power button board TouchPad button board Display assembly Display assembly subcomponents System board RTC battery Fan Heat sink Processor Speakers RJ-45/USB board Power connector cable Optical drive connector cable PCH heat sink Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Starting Setup Utility (BIOS) Updating the BIOS Determining the BIOS version Downloading a BIOS update Using HP PC Hardware Diagnostics (UEFI) Downloading HP PC Hardware Diagnostics (UEFI) to a USB device Specifications Computer specifications inch display specifications Hard drive specifications Backing up, restoring, and recovering Creating recovery media and backups Creating HP Recovery media viii

9 Restore and recovery Recovering using HP Recovery Manager What you need to know Using the HP Recovery partition Using HP Recovery media to recover Changing the computer boot order Removing the HP Recovery partition Power cord set requirements Requirements for all countries Requirements for specific countries and regions Recycling Index ix

10 x

11 1 Product description Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Product Name HP Pavilion 17 TouchSmart Notebook PC HP Pavilion 17 Notebook PC Processors AMD AMD A M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) AMD A M 2.30 GHz processor (turbo up to 3.20 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) AMD A8-4500M 1.90 GHz processor (turbo up to 2.80 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W), not supported for use on computer models equipped with Windows 8.1 AMD A GHz processor (1600 MHz, 2 MB L2 cache, DDR3L, quad core, 25 W) AMD A6-4400M 2.70 GHz processor (turbo up to 3.20 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W) AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W); not supported for use on computer models equipped with Windows 8.1 AMD A GHz processor (1600MHz, 2 MB L2 cache DDR3L, quad core, 15 W) AMD E GHz processor (1600MHz, 1 MB L2 cache, DDR3L), dual core 15 W) 1

12 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Processors (continued) 4th Generation Intel Core Intel Core i7-4702mq 2.20 GHz processor (SC turbo up to 2.90 GHz; 1600 MHz FSB, 6.0 MB L3 cache, quad core, 37 W) Intel Core i5-4200m 2.5 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz FSB, 3.0 MB L3 cache, dual core, 37 W) Intel Core i3-4000m 2.40 GHz processor (1600 MHz FSB, 3.0 MB L3 cache, dual core, 37 W) Intel Pentium 3550M 2.40 GHz processor (1600 MHz FSB, 2.0 MB L3 cache, dual core, 37 W) Intel Celeron 2950M 2.00 GHz processor (1600 MHz FSB, 2.0 MB L3 cache, 37 W) 3rd Generation Intel Core Intel Core i7-3632qm (2.2 GHz processor (SC turbo up to 3.2GHz, 1600 MHz, 6 MB L3 Cache, DDR3, quad core, 35 W) Intel Core i5-3230m 2.60 GHz processor (SC turbo up to 3.20 GHz; 1600 MHz FSB, 3.0 MB L3 cache, dual core, 35 W) Intel Core i3-3130m 2.60 GHz processor (1600 MHz FSB, 3.0 MB L3 cache, dual core, 35 W) Intel Core i3-3110m 2.40 GHz processor (1333 MHz FSB, 3.0 MB L3 cache, dual core, 35 W) Intel Pentium 2030M 2.50 GHz processor (1600 MHz FSB, 2.0 MB L3 cache, dual core, 35 W) Intel Pentium 2020M 2.40 GHz processor (1600 MHz FSB, 2.0 MB L3 cache, dual core, 35 W) Intel Celeron 1005M 1.90 GHz processor (1600 MHz, 2.0 MB L3 cache, dual core, 35 W) Chipset AMD A76M fusion controller hub Intel HM86 Express Chipset Intel HM76 Express Chipset 2 Chapter 1 Product description

13 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Graphics Internal graphics: AMD Radeon HD 8650G graphics on computer models equipped with an AMD A M processor AMD Radeon HD 8550G graphics on computer models equipped with an AMD A8-5550M processor AMD Radeon HD 8450G graphics on computer models equipped with an AMD A6-5350M processor; not supported for use on computer models equipped with Windows 8.1 AMD Radeon HD 8350G graphics on computer models equipped with an AMD A4-5150M processor; not supported for use on computer models equipped with Windows 8.1 AMD Radeon HD 8400 graphics on computer models equipped with an AMD A processor AMD Radeon HD 8330 graphics on computer models equipped with an AMD A processor AMD Radeon HD 8240 graphics on computer models equipped with an AMD E processor AMD Radeon HD 7660G on computer models equipped with an A M processor AMD Radeon HD 7640G on computer models equipped with an AMD A8-4500M processor AMD Radeon HD 7520G on computer models equipped with an AMD A6-4400M processor 3

14 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Graphics (continued) Switchable graphics: AMD Radeon HD 8670M with 1 GB of dedicated video memory (128 M x 16 DDR3 1 GHz x 4 pcs; 1 GHz downgrade to 900 MHz) AMD Radeon HD 8670M with 2 GB of dedicated video memory (256 M x 16 DDR3 1 GHz x 4 pcs; 1 GHz downgrade to 900 MHz) Support for HD decode, DX11, and HDMI Support for PX5.5 (supported for use on computer models equipped with Windows 8.0) Support for PX7.0 (supported for use on computer models equipped with Windows 8.1) AMD Start Now (AMD IOIC) 1.0 on computer models equipped with an AMD A , A8-5550, A6-5350, or A processor Dual graphics: AMD Radeon HD 8650G + HD 8670M dual graphics on computer models equipped with an AMD A processor AMD Radeon HD 8550G + HD 8670M dual graphics on computer models equipped with an AMD A processor AMD Radeon HD 8450G + HD 8670M dual graphics on computer models equipped with an AMD A processor; not supported for use on computer models equipped with Windows 8.1 AMD Radeon HD 7660G + HD 8670M dual graphics on computer models equipped with an AMD A M processor AMD Radeon HD 7640G + HD 8670M dual graphics on computer models equipped with an A8-4500M processor AMD Radeon HD 7520G + HD 8670M Dual Graphics dual graphics on computer models equipped with an A6-4400M processor 4 Chapter 1 Product description

15 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Graphics (continued) Internal graphics: Intel HD Graphics 4600 on computer models equipped with an Intel 4th Generation Core processor Intel HD Graphics 4000 on computer models equipped with an Intel 3rd Generation Core processor Intel HD Graphics on computer models equipped with an Intel Pentium or Celeron processor Switchable Discrete Graphics: AMD Radeon HD 8670M (64 bit), M2 package, 28 nm, 25 W, 4 pcs of dedicated video memory (2 GB VRAM, 256 MB 16, DDR3, 1 GHz 4 pcs) AMD Radeon HD 8670M (64 bit), M2 package, 28 nm, 25 W, 4 pcs of dedicated video memory (1 GB VRAM, 128 MB 16, DDR3, 1 GHz 4 pcs, 1 GHz bridge to 900 MHz) Support for HD decode, DX11, and HDMI Support for PX5.5 (supported for use on computer models equipped with Windows 8.0) Support for MS Hybrid Graphic Panel 17.3 in, high-definition+ (HD+), white light-emitting diode (WLED), BrightView ( ), wedge (6.0 mm), SVA, typical brightness 200 nits, 16:9 ultra wide aspect ratio 17.3 in, HD+ WLED AntiGlare (1600x900) wedge (6.0 mm) SVA touchscreen solution with flush glass, multitouch enabled 5

16 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Memory Two customer-accessible/upgradable memory module slots Support for DDR3L (1600 MHz) dual channel Support for DDR3L-1600 MHz single channel (for use on computer models equipped with an AMD A6-5200, A4-500, or E processor) Support for up to MB of system RAM in the following configurations: MB (8192 MB x MB x 1), not supported for use on computer models equipped with a 32 bit OS 8192 MB (8192 MB 1, 4096 MB 2), not supported for use on computer models equipped with a 32 bit OS 6144 MB (4096 MB+2048 MB), not supported for use on computer models equipped with a 32 bit OS 4096 MB (4096 MB 1) Hard drive Support for 6.35 cm (2.5 in) hard drives in 7.0 mm (.28 in) and 9.5 mm (.37 in) thickness Support for Serial ATA Support for HP 3D DriveGuard hard drive protection Support for the following hard drives: 1 TB, 5400 rpm, 9.5 mm 750 GB, 5400 rpm, 9.5 mm 640 GB, 5400 rpm, 9.5 mm (supported for use on computer models equipped with Intel processors and supported for use on computer models equipped with AMD processors with Windows 8.0) 500 GB, 5400 rpm, 9.5, and 7.0 mm Optical drive 9.5 mm tray load SATA Fixed (not modular) DVD±RW Double Layer SuperMulti Drive 6 Chapter 1 Product description

17 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Audio and video Dual speakers Single digital microphone HD Audio DTS sound+ Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, by 30 frames per second) Ethernet Integrated 10/100 network interface card (NIC) Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Compatible with Miracast-certified devices. Support for the following WLAN formats: Qualcomm Atheros QCA b/g/n WiFi Adapter Qualcomm Atheros AR b/g/n 1 1 WiFi + Bluetooth 4.0 Combo Adapter Ralink RT3290LE b/g/n 1 1 WiFi and Bluetooth 4.0 Combo Adapter Realtek RTL8188EE b/g/n WiFi Adapter Intel Centrino Wireless-N 2230 Combo Adapter (not supported for use on computer models equipped with Windows 8.1) Intel Wireless-N 7260BN b/g/n 2 2 WiFi + Bluetooth 4.0 Combo Adapter Antenna support for a/b/g/n - Multiple-Input and Multiple-Output (MIMO) support 2x2 External media cards HP 2 in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD). 7

18 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Ports AC adapter, HP Smart Audio in (mono microphone)/audioout (stereo headphone) combo jack HDMI v1.4 supporting up to Hz RJ-45 (Ethernet) USB: two USB 3.0 ports, one USB 2.0 port VGA (Dsub 15 pin) supporting: external 60 Hz Hz (computer models equipped with an Intel processor only) Hot plug and unplug Autodetection for correct output to wide-aspect versus standard aspect video Keyboard/pointing devices Full-size, island-style keyboard with numeric keypad in black or white finish Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default Taps enabled by default Support for Windows 8 modern trackpad Power requirements Support for the following AC adapters: 90 W HP Smart AC adapter (PFC, 4.5 mm) 65 W HP Smart AC adapter (non- PFC, 4.5 mm) Support for the following batteries: 6 cell, 62 Wh, 2.80 Ah, Li-ion battery 6 cell, 47 Wh, 2.20 Ah, Li-ion battery Security Security cable lock 8 Chapter 1 Product description

19 Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Operating system Preinstalled: Windows 8.1 Standard Windows 8 Standard FreeDOS Serviceability End user replaceable parts: AC adapter Battery (system) Hard drive Memory modules (expansion and primary) Optical drive WLAN module 9

20 2 External component identification Finding your hardware and software information Locating hardware Display To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager in the left column. A list reveals all the devices installed in your computer. Item Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures still photographs. 10 Chapter 2 External component identification

21 Item Component Description (5) Internal microphone Records sound. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app. Display 11

22 Buttons and speakers Item Component Description (1) Power button When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation. (2) Speakers (2) Produce sound. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. 12 Chapter 2 External component identification

23 Keys Item Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Reveals system information when pressed in combination with the esc key. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen. (4) Action keys Execute frequently used system functions. (5) num lk key Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function found on an external keypad (this function is turned on at the factory) and the navigational function (indicated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on. (6) Integrated numeric keypad Set at the factory to function like an external numeric keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key. Keys 13

24 Lights Item Component Description (1) Power light White: The computer is on. Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. (2) Mute light Amber: Computer sound is off. Off: Computer sound is on. (3) Wireless light On: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. (4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. 14 Chapter 2 External component identification

25 TouchPad Item Component Description (1) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. Left side Item Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. (4) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance. TouchPad 15

26 Item Component Description (5) Audio-out (headphone) jack/audio in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4- conductor connector that supports both audio-out (headphone) and audio in (microphone). (6) Media Card Reader Reads data from and writes data to digital memory cards such as Secure Digital (SD). (7) Hard drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. (8) Power light White: The computer is on. Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. 16 Chapter 2 External component identification

27 Right side Item Component Description (1) Optical drive Reads and writes to an optical disc. (2) Optical drive eject button Releases the disc tray. (3) USB 2.0 port Connects an optional USB device. (4) RJ-45 (network) jack Connects a network cable. (5) AC adapter light White: The AC adapter is connected and the battery is charged. Amber: The AC adapter is connected and the battery is charging. Off: The computer is using DC power. (6) Power connector Connects an AC adapter. (7) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Right side 17

28 Bottom Item Component Description (1) Battery bay Holds the battery. (2) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery release latch Releases the battery from the battery bay. (4) Service cover Provides access to the hard drive bay, the WLAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door. 18 Chapter 2 External component identification

29 Service label Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component (1) Product name (2) Serial number (3) Product number (4) Warranty period (5) Model number (select models only) Component (1) Serial number (2) Product number (3) Warranty period (4) Model number (select models only) (5) Revision number Regulatory label(s) Provide(s) regulatory information about the computer. Wireless certification label(s) Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels 19

30 3 Illustrated parts catalog Computer major components 20 Chapter 3 Illustrated parts catalog

31 Item Component Spare part number (1) Display assembly: 17.3 in (43.94 cm), HD+, WLED, BrightView, AG, SVA, LED TouchSmart display assembly for HP Pavilion 17 TouchSmart Notebook models in (43.94 cm), HD+, WLED, BrightView, AG, SVA, LED display assembly for HP Pavilion 17 Notebook models. This display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 28. (2) Keyboard (includes keyboard cable): In black finish for use on all computer models in Belgium A41 In black finish for use only on computer models equipped with an Intel processor in Bulgaria In black finish for use on all computer models in Canada In black finish for use on all computer models in the Czech Republic and Slovakia In black finish for use on all computer models in Denmark, Finland, Norway, and Sweden DB FL DH1 In black finish for use on all computer models in France In black finish for use on all computer models in Germany In black finish for use on all computer models in Greece In black finish for use on all computer models in Hungary In black finish for use only on computer models equipped with an Intel processor in Israel BB1 In black finish for use on all computer models in Italy In black finish for use on all computer models Internationally B31 In black finish for use only on computer models equipped with an AMD processor in Portugal In black finish for use on all computer models in Romania In black finish for use on all computer models in Russia In black finish for use only on computer models equipped with an Intel processor in Saudi Arabia In black finish for use on all computer models the Adriatic Region BA1 In black finish for use on all computer models in Spain In black finish for use on all computer models in Switzerland BG1 In black finish for use on all computer models in Turkey In black finish for use on all computer models in the United Kingdom In black finish for use on all computer models in the United States In white finish for use on all computer models in Belgium A41 In white finish for use only on computer models equipped with an Intel processor in Bulgaria In white finish for use on all computer models in Canada DB1 Computer major components 21

32 Item Component Spare part number In white finish for use on all computer models in the Czech Republic and Slovakia In white finish for use on all computer models in Denmark, Finland, Norway, and Sweden FL DH1 In white finish for use on all computer models in France In white finish for use on all computer models in Germany In white finish for use on all computer models in Greece In white finish for on all computer models in Hungary In white finish for use only on computer models equipped with an Intel processor in Israel BB1 In white finish for use on all computer models in Italy In white finish for use on all computer models Internationally B31 In white finish for use only on computer models equipped with an AMD processor in Portugal In white finish for use on all computer models in Romania In white finish for use on all computer models in Russia In white finish for use only on computer models equipped with an Intel processor in Saudi Arabia In white finish for use on all computer models in the Adriatic Region BA1 In white finish for use on all computer models in Spain In white finish for use on all computer models in Switzerland BG1 In white finish for use on all computer models in Turkey In white finish for use on all computer models in the United Kingdom In white finish for use on all computer models in the United States (3) Top cover (includes TouchPad): In flyer red finish for use on all computer models In goji berry finish for use on all computer models In hazel berry finish for use on all computer models In mineral black finish for use on all computer models In pearl white finish for use on all computer models In regal purple finish for use on all computer models In revolutionary blue finish for use on all computer models In sparkling black and silver finish for use on all computer models (4) Power button board (includes cable) For use with HP Pavilion 17 Notebook computer models only For use with HP Pavilion 17 TouchSmart Notebook computer models only Chapter 3 Illustrated parts catalog

33 Item Component Spare part number (5) TouchPad button board (includes TouchPad board cable and TouchPad button board cable) (6) System board (includes replacement thermal material): HP Pavilion 17 Notebook computer models For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with 2 GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with 2 GB of discrete memory, and the FreeDOS operating system For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with 1 GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with 1 GB of discrete memory, and the FreeDOS operating system For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with UMA memory, and the FreeDOS operating system For use only on computer models equipped with an AMD A processor, a graphics subsystem with 1 GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an AMD A processor, a graphics subsystem with 1 GB of discrete memory, and the FreeDOS operating system For use only on computer models equipped with an AMD A processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system For use only on computer models equipped with an AMD A processor, a graphics subsystem with UMA memory, and the FreeDOS operating system For use only on computer models equipped with an AMD A processor, a graphics subsystem with 1 GB of discrete memory, and the Windows 8.1 Standard operating system For use only on computer models equipped with an AMD A processor, a graphics subsystem with 1 GB of discrete memory, and the FreeDOS operating system For use only on computer models equipped with an AMD A processor, a graphics subsystem with a UMA memory, and the Windows 8 Standard operating system For use only on computer models equipped with an AMD A processor, a graphics subsystem with a UMA memory, and the FreeDOS operating system For use only on computer models equipped with an AMD E processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system For use only on computer models equipped with an AMD E processor, a graphics subsystem with UMA memory, and the FreeDOS operating system Computer major components 23

34 Item Component Spare part number For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2 GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2 GB of discrete memory, and the FreeDOS operating system For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 1 GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 1 GB of discrete memory, and the FreeDOS operating system For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the FreeDOS operating system For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2 GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2 GB of discrete memory, and the FreeDOS operating system For use only on computer models equipped with an Intel Core i5 or Pentium processor, a graphics subsystem with 1 GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an Intel Core i5 or Pentium processor, a graphics subsystem with 1 GB of discrete memory, and the FreeDOS operating system For use only on computer models equipped with an Intel Core i5 or Pentium processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system For use only on computer models equipped with an Intel Core i5 or Pentium processor, a graphics subsystem with UMA memory, and the FreeDOS operating system For use only on computer models equipped with an Intel Core i3-3110m 2.40 GHz processor, a graphics subsystem with 1 GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an Intel Core i3-3110m 2.40 GHz processor, a graphics subsystem with 1 GB of discrete memory, and the FreeDOS operating system For use only on computer models equipped with an Intel Core i3-3110m 2.40 GHz processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system For use only on computer models equipped with an Intel Core i3-3110m 2.40 GHz processor, a graphics subsystem with UMA memory, and the FreeDOS operating system HP Pavilion 17 TouchSmart Notebook computer models For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with UMA memory, and the FreeDOS operating system Chapter 3 Illustrated parts catalog

35 Item Component Spare part number For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with UMA memory, and the Windows 8.1 Standard operating system For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with 1 GB of discrete memory, and the FreeDOS operating system For use only on computer models equipped with the AMD A76M chipset, a graphics subsystem with 1 GB of discrete memory, and the Windows 8.1 Standard operating system For use only on computer models equipped with an AMD A processor, a graphics subsystem with UMA memory, and the FreeDOS operating system For use only on computer models equipped with an AMD A processor, a graphics subsystem with UMA memory, and the Windows 8.1 Standard operating system For use only on computer models equipped with an AMD A processor, a graphics subsystem with UMA memory, and the FreeDOS operating system For use only on computer models equipped with an AMD A processor, a graphics subsystem with UMA memory, and the Windows 8.1 Standard operating system For use only on computer models equipped with the Intel HM76 Express chipset, a graphics subsystem with 1 GB of discrete memory, and the FreeDOS operating system For use only on computer models equipped with the Intel HM76 Express chipset, a graphics subsystem with 1 GB of discrete memory, and the Windows 8.1 Standard operating system For use only on computer models equipped with the Intel HM86 Express chipset, a graphics subsystem with UMA memory, and the FreeDOS operating system For use only on computer models equipped with the Intel HM86 Express chipset, a graphics subsystem with UMA memory, and the Windows 8.1 Standard operating system For use only on computer models equipped with the Intel HM86 Express chipset, a graphics subsystem with 1 GB of discrete memory, and the FreeDOS operating system For use only on computer models equipped with the Intel HM86 Express chipset, a graphics subsystem with 1 GB of discrete memory, and the Windows 8.1 Standard operating system Thermal Material Kit (includes thermal replacement material) (7) Fan (includes cable) (8) Processor (includes replacement thermal material): AMD A M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) AMD A M 2.30 GHz processor (turbo up to 3.20 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) AMD A8-4500M 1.90 GHz processor (turbo up to 2.80 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W) Computer major components 25

36 Item Component Spare part number AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W) AMD A6-4400M 2.70 GHz processor (turbo up to 3.20 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W) AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W); not supported for use on computer models equipped with Windows 8.1 Intel Core i7-4702mq 2.20 GHz processor (SC turbo up to 2.90 GHz; 1600 MHz FSB, 6.0 MB L3 cache, quad core, 37 W) Intel Core i5-4200m 2.5 GHz processor (SC turbo up to 3.10 GHz; 1600 MHz FSB, 3.0 MB L3 cache, dual core, 37 W) Intel Core i5-3230m 2.60 GHz processor (SC turbo up to 3.20 GHz; 1600 MHz FSB, 3.0 MB L3 cache, dual core, 35 W) Intel Core i3-4000m 2.40 GHz processor (1600 MHz FSB, 3.0 MB L3 cache, dual core, 37 W) Intel Core i3-3130m 2.60 GHz processor (1600 MHz FSB, 3.0 MB L3 cache, dual core, 35 W) Intel Core i3-3110m 2.40 GHz processor (1333 MHz FSB, 3.0 MB L3 cache, dual core, 35 W) Intel Pentium i7-3632qm 2.2 GHz processor (SC turbo up to 3.2 GHz, 1600 MHz, 6 MB L3 cache, DDR3, quad core, 35 W) Intel Pentium 3550M 2.40 GHz processor (1600 MHz FSB, 2.0 MB L3 cache, dual core, 37 W) Intel Pentium 2030M 2.50 GHz processor (1600 MHz FSB, 2.0 MB L3 cache, dual core, 35 W) Intel Pentium 2020M 2.40 GHz processor (1600 MHz FSB, 2.0 MB L3 cache, dual core, 35 W) Intel Celeron 2950M 2.00 GHz processor (1600 MHz FSB, 2.0 MB L3 cache, 37 W) Intel Celeron 1005M 1.90 GHz processor (1600 MHz, 2.0 MB L3 cache, dual core, 35 W) Thermal Material Kit (includes thermal replacement material) (9) Heat sink (includes replacement thermal material): For use only on computer models equipped with an AMD A10, A8, A6-4400M, or A4 processor and a graphics subsystem with discrete memory For use only on computer models equipped with an AMD A10, A8, A4, or E processor and a graphics subsystem with UMA memory For use only on computer models equipped with an AMD A and a graphics subsystem with discrete memory For use only on computer models equipped with an AMD A and a graphics subsystem with UMA memory For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory Chapter 3 Illustrated parts catalog

37 Item Component Spare part number For use only on computer models equipped with an Intel Core i3-3110m processor and a graphics subsystem with discrete memory For use only on computer models equipped with an Intel Core i3-3110m processor and a graphics subsystem with UMA memory PCH heat sink Thermal Material Kit (includes thermal replacement material) (10) RTC battery (includes cable and double-sided tape) RTC battery for use all on computer models except those equipped with an AMD A6-5200, AMD A4-5000, or AMD E processor RTC battery for use only on computer models equipped with an AMD A6-5200, AMD A4-5000, or AMD E processor (11) Optical drive connector cable (12) Speakers (include left and right speakers and cables) (13) Power connector cable (14) RJ-45/USB board (includes cable) (15) Battery: 6 cell, 62 Wh, 2.80 Ah, Li-ion battery cell, 47 Wh, 2.20 Ah, Li-ion battery (16) Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) For use only on HP Pavilion 17 Notebook computer models For use only on HP Pavilion 17 TouchSmart Notebook computer models Rubber Kit (not illustrated, includes front and rear rubber feet and display bezel rubber screw covers) (17) DVD±RW Double Layer SuperMulti Drive (18) Hard drive (does not include hard drive bracket or hard drive connector cable): 1 TB, 5400 rpm, 9.5 mm GB, 5400 rpm, 9.5 mm GB, 5400 rpm, 9.5 mm (supported for use on computer models equipped with Intel processors and supported for use on computer models equipped with AMD processors with Windows 8.0) GB, 5400 rpm, 7.0 mm Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and hard drive connector cable) (19) Memory module (PC3L, 12800, 1600 MHz): 8 GB GB GB Computer major components 27

38 Item Component Spare part number (20) WLAN module: Qualcomm Atheros QCA b/g/n WiFi Adapter for use on all computer models Qualcomm Atheros AR b/g/n 1 1 WiFi + Bluetooth 4.0 Combo Adapter for use on all computer models Ralink RT3290LE b/g/n 1 1 WiFi and Bluetooth 4.0 Combo Adapter for use on all computer models Realtek RTL8188EE b/g/n WiFi Adapter for use on all computer models Intel Centrino Wireless-N 2230 Combo Adapter for use only on computer models equipped with an Intel processor (not supported on computer models equipped with Windows 8.1) Intel Wireless-N 7260BN b/g/n 2 2 WiFi + Bluetooth 4.0 Combo Adapter for use only on computer models equipped with an Intel processor (21) Service cover Display assembly subcomponents NOTE: The display assembly subcomponents are for the HP Pavilion 17 Notebook non-touch screen models only. The HP Pavilion 17 TouchSmart Notebook models are spared at the display assembly only. 28 Chapter 3 Illustrated parts catalog

39 Item Component Spare part number (1) Display bezel (2) 17.3 in (43.94 cm), BrightView, HD, LED, display panel (3) Display hinges (includes left and right hinges and hinge brackets) (4) Webcam/microphone module (includes double-sided adhesive) (5) Antenna Kit (includes left and right wireless antenna cables and transceivers) (6) Display panel cable (includes webcam/microphone module cable) (7) Display enclosure: In flyer red finish In goji berry finish In hazel berry finish In mineral black finish In pearl white finish In regal purple finish In revolutionary blue finish In sparkling black and silver finish Display assembly subcomponents 29

40 Mass storage devices Item Component Spare part number (1) Hard drive (does not include hard drive bracket or hard drive connector cable): 1 TB, 5400 rpm, 9.5 mm GB, 5400 rpm, 9.5 mm GB, 5400 rpm, 9.5 mm (supported for use on computer models equipped with Intel processors and supported for use on computer models equipped with AMD processors with Windows 8.0) GB, 5400 rpm, 7.0 mm Hard Drive Hardware Kit, includes: (2a) (2b) Hard drive connector cable Hard drive bracket (3) External DVD±RW Double-Layer with SuperMulti Drive Chapter 3 Illustrated parts catalog

41 Miscellaneous parts Component Spare part number AC adapter: 65 W HP Smart AC adapter (non-pfc, 4.5 mm) for use on all computer models W HP Smart AC adapter (PFC, 4.5 mm) for use on all computer models Power cord (3 pin, black, 1.83 m): For use on all computer models in Denmark For use on all computer models in Europe For use only on computer models equipped with an Intel processor in India BB1 For use on all computer models in North America For use only on computer models equipped with an Intel processor in Northwest Africa AR1 For use on all computer models in Switzerland For use only on computer models equipped with an Intel processor in the United Kingdom and Singapore Screw Kit Sequential part number listing Spare part number Description Power cord for use on all computer models in North America (3 pin, black, 1.83 m) Power cord for use on all computer models in Europe (3 pin, black, 1.83 m) Power cord for use on all computer models in the United Kingdom and Singapore (3 pin, black, 1.83 m) Power cord for use on all computer models in Denmark (3 pin, black, 1.83 m) Power cord for use on all computer models in Switzerland (3 pin, black, 1.83 m) AR1 Power cord for use only on computer models equipped with an Intel processor in South Africa (3 pin, black, 1.83 m) BB1 Power cord for use only on computer models equipped with an Intel processor in Israel (3 pin, black, 1.83 m) GB, 5400 rpm, SATA, 9.5 mm hard drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number RTC battery for use all on computer models except those equipped with an AMD A6-5200, AMD A4-5000, or AMD E processor (includes cable and double-sided tape) Miscellaneous parts 31

42 Spare part number Description GB, 5400 rpm, SATA, 9.5 mm hard drive (does not include hard drive bracket or hard drive connector cable); supported for use on computer models equipped with Intel processors and supported for use on computer models equipped with AMD processors with Windows 8.0 NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number Intel Centrino Wireless-N 2230 Combo Adapter for use only on computer models equipped with an Intel processor (not supported on computer models equipped with Windows 8.1) Qualcomm Atheros QCA b/g/n WiFi Adapter for use on all computer models TB, 5400 rpm, SATA, 9.5 mm hard drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number Intel Core i3-3110m 2.40 GHz processor (1333 MHz FSB, 3.0 MB L3 cache, dual core, 35 W; includes replacement thermal material)) AMD A M 2.30 GHz processor (turbo up to 3.20 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W; includes replacement thermal material) AMD A6-4400M 2.70 GHz processor (turbo up to 3.20 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W; includes replacement thermal material) AMD A8-4500M 1.90 GHz processor (turbo up to 2.80 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W; includes replacement thermal material) GB, 5400 rpm, SATA, 7.0 mm hard drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number Ralink RT3290LE b/g/n 1 1 WiFi and Bluetooth 4.0 Combo Adapter for use on all computer models GB memory module (PC3L, 12800, 1600 MHz) GB memory module (PC3L, 12800, 1600 MHz) GB memory module (PC3L, 12800, 1600 MHz) Intel Pentium 2030M 2.50 GHz processor (1600 MHz FSB, 2.0 MB L2 cache, dual core, 35 W; includes replacement thermal material) Intel Pentium 2020M 2.40 GHz processor (1600 MHz FSB, 2.0 MB L2 cache, dual core, 35 W; includes replacement thermal material) Realtek RTL8188EE b/g/n WiFi Adapter for use on all computer models Intel Core i7-3632qm 2.2 GHz processor (SC turbo up to 3.2GHz, 1600 MHz, 6 MB L3 cache, DDR3, quad core, 35 W; includes replacement thermal material) W HP Smart AC adapter (non-pfc, 4.5 mm) for use on all computer models W HP Smart AC adapter (PFC, 4.5 mm) for use on all computer models cell, 47 Wh, 2.20 Ah, Li-ion battery cell, 62 Wh, 2.80 Ah, Li-ion battery Intel Core i5-3230m 2.60 GHz processor (SC turbo up to 3.20 GHz; 1600 MHz FSB, 3.0 MB L3 cache, dual core, 35 W; includes replacement thermal material) 32 Chapter 3 Illustrated parts catalog