Benchmarking Experiences and Guidelines for Improvement

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Benchmarking Experiences and Guidelines for Improvement"

Transcription

1 Benchmarking Experiences and Guidelines for Improvement Christof Ebert, Vector Consulting Services V

2 Welcome Vector Consulting Services supports clients worldwide in improving their product development and IT and with interim management with clients such as Accenture, Audi, BMW, Bosch, Daimler, Ford, Huawei, Hyundai, IBM, Lufthansa, Munich RE, Porsche, Siemens, Thales, Toyota and ZF offers with the Vector Group a portfolio of tools, software components and services is as Vector Group globally present with 1500 employees and well over 300 Mio. sales Aerospace Industry Railway Automotive IT & Finance Medical 2/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

3 Agenda Welcome Performance Improvement Benchmarking Case Study Summary 3/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

4 Performance Improvement Product Development and the Business Impact Added value 30% Overheads 40% Pure waste 30% Department Ping Pong Sources: Vector Benchmarking Suite, Ebert / Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

5 Performance Improvement Optimizing Value Balancing Good Enough Value Insufficient quality Technical debt Target Good enough Realistic Overengineering Effort 5/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

6 Agenda Welcome Performance Improvement Benchmarking Case Study Summary 6/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

7 Benchmarking What is Benchmarking? Benchmarking is the structured and systematic learning from the best in class. Benchmarking of IT and Software applies to different dimensions Products (e.g., quality requirements, product complexity, variance, platforms, technical debt, architecture) Processes (e.g., roles, methods, tools, value stream, productivity) Projects (e.g., estimation, supplier management, interfaces) People (e.g., competences, distributed teams, organization) Productivity Improvement needs Learning, Transitition Sustainable Improvements Time 7/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

8 Benchmarking Benchmarking Consists of Three Steps Step 1: Understand needs and set goals Which strengths and gaps need to be addressed? Which products, services and practices need to be improved? What results are expected from a benchmark? Step 2: Measure against the best in class Which performance indicators should be measured? What reference data is available? Step 3: Implement sustainable improvements Which concrete actions will translate benchmarking results to benefits? How to avoid that benchmarking is a short-term hype? Benchmarking means measurement and improvement. If Benchmarking is misunderstood as mere data collection it will not yield any value. 8/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

9 Benchmarking Business Performance and Improvement IT/Software Impact Change Program Business Pain Points Pain Points Performance Business Performance Continuous Improvement Marketing, Ops, Product Mgmt Sales, Marketing, Finance (Customer Satisfaction, Prizing, Service, Revenues, Organization, Corporate Culture) Vector Benchmarking Suite Measurements (Gap analysis, Engineering and IT performance, contribution to business, improvement progress) Industry benchmarks (Product, Defects, Rework, Complexity, Locations, Competences, People management, Processes) Productivity levers: Value orientation, Waste reduction, People focus Best practices for change 9/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

10 Benchmarking Vector Benchmarking Suite Practices Improvement Potentials Organization rating and improvement suggestions Client Data Data Quantitative Data and Meta-Data Vector DB Benchmarks Qualitative Performance Rating Strengths and weaknesses from benchmarks 10/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

11 Benchmarking Benchmarking needs Measurement The role for measurement 80% of all life-cycle costs are (pre-) defined in development, e.g., rework or variation 75% of companies don t reliably measure their cost drivers An average project accumulates 43% of unplanned costs before finished or aborted Product cost Others Cost of sales Dvmt cost Business impact Dvmt cost Value: Regular project cost Waste: defects, rework etc. Focus Our recommendations: Set up mandatory internal standard measurements Do not just collect data, but analyze and use the data, such as trends Compare apples and apples Provide ways to learn and to improve from benchmarks Evaluate contribution and pinpoint to external effects, e.g. changes, complexity 11/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

12 Agenda Welcome Performance Improvement Benchmarking Case Study Summary 12/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

13 Case Study Vector Case Study: Qualitative Analysis Vector 3-S approach for each improvement: Setup, Success, Sustain Client practices and data are continuously benchmarked Train people on key competences, e.g. project managers, product managers Core teams with business ownership Empowered feature teams Less site distribution of projects Continuously improve Empower people Focus on value Optimize value streams Eliminate waste Case Study Focus Reduce interface frictions Combined design / test teams Higher process maturity Agile development Requirements valuation (e.g., Kano) Earned value management Variant reduction Review culture Test-oriented requirements engineering Defect root cause analysis Reduce and manage requirement changes Early defect detection Criticality analysis 13/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

14 Case Study Vector Case Study: Set a Clear Focus Our recommendations: Set a clear goal: Reduce waste Analyze waste in work flows such as requirements value, requirements changes, duration of open defects, defect detection effectiveness. Case Study Focus Sometimes 16% Rarely 19% Learn from industry best practices and extract concrete prioritized actions Project: Use quality gates as defined thresholds and to ensure transparent governance. Product: Reduce technical debt such as insufficient architecture with concrete refactoring actions. Often 13% Always 7% Never 45% Feature Usage Sources: Vector Benchmarking Suite, Microsoft, Daimler, BITKOM 2012, Ebert / Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

15 Case Study Vector Case Study: Quantitative Analysis Productivity Optimum: 2-3 tasks or projects Productivity Optimum: 10-15% # Tasks allocated per person Effort for requirements and architecture Focus Productivity Optimum: 2-3 sites Productivity Optimum: <40% # Sites per project # Requirements changes Productivity Optimum: < 1year duration < 10 PY effort < 1000 FP size Project complexity Productivity Optimum: 5-10% # Project delays at handover Sources: Vector Benchmarking Suite, Ebert / Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

16 Case Study Vector Case Study: Implement the Change Project From Classic Development To Lean Agile Vector Contribution Streamlined development processes and interfaces Value-orientation end-to-end Product line engineering from requirements onwards Efficient yet effective safety processes and governance Client Benefits 25% reduction of lead time and effort before project start Reduction of hand-offs and pingpong between project functions 20% reduction of project lead time by concurrent engineering 16/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

17 Agenda Welcome Performance Improvement Benchmarking Case Study Summary 17/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

18 Summary Performance Improvement Is Not Easy Two thirds of productivity improvement projects fail Productivity improvement is a substantial culture change Change is often underestimated and handled ad-hoc Other reasons Pressure without ownership 13% Internal resistance 17% 48% Reasons No management leadership Insufficient communication 22% Lack of internal know-how Insufficient know-how Sources: Vector Consulting Services 2016 Benchmarking needs top-down improvement focus. 18/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

19 Summary Recommendations Consider business impacts Start with strengths and weaknesses Set improvement targets in line with your business needs Start benchmarking top down to achieve sustainable results Learn from best in class Consider value, waste, people and your ability to improve Don t just collect and compare measurements Use benchmarking to grow Continuously challenge your performance Benchmarking must be supported by experts to avoid number-crunching without sustainable improvement. 19/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

20 Summary Concrete Benchmarks and Measurements Software Measurement Establish, Extract, Evaluate, Execute Christof Ebert and Reiner Dumke Third edition, Springer, Few organizations have really institutionalized measurement of their products and processes. This book is bang up-to-date in both fields and packed with practical advice. For every software engineer." Charles R. Symons, Inventor of Function Points 20/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

21 Summary Optimizing Global Projects and Teams Global Software and IT Christof Ebert 2. extended Edition, Wiley, 2011 Discount: "This book stands out as the best source of information on distributed software development. Seldom do we see a book with the concepts completely backed by industry experiences and views. Software developers and managers benefit from the broad case studies. S M Balasubramanian, Vice President, Wipro Technologies 21/ Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

22 For more information about Vector Consulting Services please visit Vector Consulting Services Your Partner in Achieving Engineering Excellence Phone Fax Vector Consulting Services GmbH. All rights reserved. Any distribution or copying is subject to prior written approval by Vector. V

Security in Vehicle Networks

Security in Vehicle Networks Security in Vehicle Networks Armin Happel, Christof Ebert Stuttgart, 17. March 2015 V1.1 2015-04-28 Introduction Vector Consulting Services supports clients worldwide in improving their product development

More information

Industry Trends Customer Survey Results and Recommendations from Vector Consulting Services V

Industry Trends Customer Survey Results and Recommendations from Vector Consulting Services V Industry Trends 2016 Customer Survey Results and Recommendations from Vector Consulting Services V1.0 2016-01-28 Industry Trends 2016 Highlights Summary: Industry Challenges 2016 60% 50% 40% 30% Mid-term

More information

Four Key Requirements Engineering Techniques

Four Key Requirements Engineering Techniques Four Key Requirements Engineering Techniques Author Christof Ebert Vector Consulting Services Ingersheimer Straße 24, D-70499 Stuttgart christof.ebert@vector.com Abstract Requirements are the initial and

More information

Christof Ebert Reiner Dumke. Software Measurement. Establish - Extract - Evaluate - Execute. With 157 Figures and 50 Tables.

Christof Ebert Reiner Dumke. Software Measurement. Establish - Extract - Evaluate - Execute. With 157 Figures and 50 Tables. Christof Ebert Reiner Dumke Software Measurement Establish - Extract - Evaluate - Execute With 157 Figures and 50 Tables Springer Contents 1. Introduction 1 1.1. The Purpose of the Book 1 1.2. Measurement

More information

Requirements Engineering in Healthcare: Challenges, Solution Approaches and Best Practices

Requirements Engineering in Healthcare: Challenges, Solution Approaches and Best Practices Requirements Engineering in Healthcare: Challenges, Solution Approaches and Best Practices MedConf 2009 Munich, October 13-15,2009 Table of Contents Siemens Healthcare and Vector Consulting Services Motivation

More information

IAOP: Creating Sustainable value in Outsourcing Klaus Koefoed

IAOP: Creating Sustainable value in Outsourcing Klaus Koefoed IAOP: Creating Sustainable value in Outsourcing Klaus Koefoed April 28 th 2010 Copyright 2009 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

More information

3 rd IEEE TMC Workshop: Telecommunication Project and Quality Management

3 rd IEEE TMC Workshop: Telecommunication Project and Quality Management 3 rd IEEE TMC Workshop: Telecommunication Project and Quality Management Quality Improvement for Processes and Systems through Standardization in Project Management Think forward Annegret Loeser Bonn,

More information

BPR AND PERFORMANCE MEASUREMENT

BPR AND PERFORMANCE MEASUREMENT BPR AND PERFORMANCE MEASUREMENT Business Process Reengineering by Lampathaki F., Koussouris S., Psarras J. Performance A performance measurement is a comparison of actual returns against a pre-specified

More information

Planning, Forecasting & Process Optimization. Is Your Supply Chain a Strategic Growth Enabler?

Planning, Forecasting & Process Optimization. Is Your Supply Chain a Strategic Growth Enabler? Planning, Forecasting & Process Optimization Is Your Supply Chain a Strategic Growth Enabler? Erich L. Gampenrieder, Head Global Supply Chain CoE, KPMG Trends & Call for Growth Support Agenda 1 Trends

More information

The MSS Approach to BPM

The MSS Approach to BPM The MSS Approach to BPM Ryan McMahon, PMP MSS Management Consulting Agenda BPM defined MSS BPM Offerings and Approach Key BPM Benefits Q&A - Improve the Big Picture - Identify Problem Areas and Bottlenecks

More information

Professional project management in product development

Professional project management in product development Professional project management in product development As the most successful provider of project management solutions in the automotive industry, ACTANO sets the standard for collaborative and cross-company

More information

Lean Procurement and Supply Chain Management Consulting

Lean Procurement and Supply Chain Management Consulting we keep you ahead consulting Lean Procurement and Supply Chain Management Consulting The Experts on Procurement and Supply Chain Management Global supply chain in focus MBtech Consulting advises companies

More information

Practical Approaches to Development Governance

Practical Approaches to Development Governance IBM Software Group Practical Approaches to Development Governance 2007 IBM Corporation Program parameters (cost, schedule, effort, quality, ) are random variables Area under curve describes probability

More information

Best of Everything ITIL, CMMI & Lean Six Sigma

Best of Everything ITIL, CMMI & Lean Six Sigma Best of Everything ITIL, CMMI & Lean Six Sigma SEPG 2008, Tampa FL March 2008 What will be covered? Key Issues / Problem Statement Understanding individual frameworks / methodologies Comparison of approaches

More information

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,

More information

Consulting. Planning. Managing.

Consulting. Planning. Managing. Consulting. Planning. Managing. Your wishes meet our solutions Consulting Corporate success attaining goals through competence Dürr is a world leader in the construction and supply of plant and machinery.

More information

SAP Benchmarking for Capital Project and Portfolio Management. Horst Hönig March 2012

SAP Benchmarking for Capital Project and Portfolio Management. Horst Hönig March 2012 SAP Benchmarking for Capital Project and Portfolio Management Horst Hönig March 2012 SAP Benchmarking for Capital Project & Portfolio Mgmt Overview SAP Benchmarking for Capital Project & Portfolio Management

More information

The Benefits of PLM-based CAPA Software

The Benefits of PLM-based CAPA Software For manufacturers in industries that produce some of the world s most complex products, effective quality management continues to be a competitive advantage. Whether in automotive, aerospace and defense,

More information

ENTERPRISE PROJECT MANAGEMENT OFFICE

ENTERPRISE PROJECT MANAGEMENT OFFICE ENTERPRISE PROJECT MANAGEMENT OFFICE QUALITY MANAGEMENT SYSTEM ISO 9001:2008 STATE CHIEF INFORMATION OFFICER CHRIS ESTES DEPUTY STATE CHIEF INFORMATION OFFICER AARON WIENSHIENK DEPARTMENT MANAGER JAMES

More information

Ensuring Reliability in Lean New Product Development. John J. Paschkewitz, P.E., CRE

Ensuring Reliability in Lean New Product Development. John J. Paschkewitz, P.E., CRE Ensuring Reliability in Lean New Product Development John J. Paschkewitz, P.E., CRE Overview Introduction and Definitions Part 1: Lean Product Development Lean vs. Traditional Product Development Key Elements

More information

Elektrobit (EB) Automotive Consulting Manage challenging automotive software projects

Elektrobit (EB) Automotive Consulting Manage challenging automotive software projects www.elektrobit.com Elektrobit (EB) Automotive Consulting Manage challenging automotive software projects EB Automotive Consulting Manage challenging automotive software projects The automotive industry

More information

Business Intelligence and Analytics: Leveraging Information for Value Creation and Competitive Advantage

Business Intelligence and Analytics: Leveraging Information for Value Creation and Competitive Advantage PRACTICES REPORT BEST PRACTICES SURVEY: AGGREGATE FINDINGS REPORT Business Intelligence and Analytics: Leveraging Information for Value Creation and Competitive Advantage April 2007 Table of Contents Program

More information

A Performance-Driven Approach to Application Services Management

A Performance-Driven Approach to Application Services Management A Performance-Driven Approach to Application Services Management Breaking the Mold to Accelerate Business Transformation Table of contents 1.0 The keep up versus step up challenge...1 2.0 Taking a different

More information

Software Product Management

Software Product Management Software It s easy to confuse the disciplines of project manager and product manager. Simply put, the development of the product or service falls to the project manager, while the market success of software

More information

Project Management for Process Improvement Efforts. Jeanette M Lynch CLSSBB Missouri Quality Award Examiner Certified Facilitator

Project Management for Process Improvement Efforts. Jeanette M Lynch CLSSBB Missouri Quality Award Examiner Certified Facilitator Project Management for Process Improvement Efforts Jeanette M Lynch CLSSBB Missouri Quality Award Examiner Certified Facilitator 2 Project and Process Due to the nature of continuous improvement, improvement

More information

CREATING A LEAN BUSINESS SYSTEM

CREATING A LEAN BUSINESS SYSTEM CREATING A LEAN BUSINESS SYSTEM This white paper provides an overview of The Lean Business Model how it was developed and how it can be used by enterprises that have decided to embark on a journey to create

More information

Keystone of Lean Six Sigma: Strong Middle Management

Keystone of Lean Six Sigma: Strong Middle Management Keystone of Lean Six Sigma: Strong Middle Management Many companies embarking on Lean efforts find that their organization is too rigid and top-down to support the management principles of Lean and Six

More information

Dassault Systèmes in Germany Partner for Industry 4.0

Dassault Systèmes in Germany Partner for Industry 4.0 istock_000021007239medium 3D EXPERIENCE FORUM 2012 / Investor Relations Lunch Andreas Barth, MD Dassault Systèmes EuroCentral Dassault Systèmes in Germany Partner for Industry 4.0 1 Dipl. Ing. Andreas

More information

DEDICATED TO SOLUTIONS. Automotive System and Software Development

DEDICATED TO SOLUTIONS. Automotive System and Software Development DEDICATED TO SOLUTIONS Automotive System and Software Development ... PERFORMANCE ADVANTAGE BY KNOW-HOW AND INNOVATION ESG Partnership System Competence Progress For five decades, ESG has been one of the

More information

Goals that are measured will be

Goals that are measured will be Software Project and Process Measurement Dr. Christof Ebert Vector Consulting Services Software measurement is the discipline that ensures that we stay in control and can replicate successful processes.

More information

When agile is not enough

When agile is not enough When agile is not enough LESS 2010 Kati Vilkki kati.vilkki@nsn.com 1 Nokia Siemens Networks When agile is not enough What does lean thinking add to agile? Combining agile and lean Change in mind-set Management

More information

Windchill PPMLink Product Overview PPM for Product Development

Windchill PPMLink Product Overview PPM for Product Development Windchill PPMLink Product Overview PPM for Product Development Solution Background Windchill PPMLink PTC s Sharp Focus on Product Development Processes Organization Plan Concept Design Validate Production

More information

UPTIME MAGAZINE. june/july15 JUNE/JULY 2015. uptimemagazine.com

UPTIME MAGAZINE. june/july15 JUNE/JULY 2015. uptimemagazine.com june/july15 UPTIME MAGAZINE JUNE/JULY 2015 uptimemagazine.com AM Developing Plans Creating Value From Physical Assets by Mark Ruby 46 june/july 15A sset management plans form the cornerstone of an effective

More information

IT Portfolio Management in State Government

IT Portfolio Management in State Government IT Portfolio Management in State Government Agenda 1 Challenges 2 Approach & Solutions 3 Questions and Discussion 2 Challenges along the way Alarming statistics from industry analysts 21% 33% of all projects

More information

Information About Project Portfolio Management Analysis

Information About Project Portfolio Management Analysis Information About Project Portfolio Analysis Frank Westermann PMO15BR6 Corporate Technology Agenda Introduction Motivation Project Portfolio Approach Analysis of Project Portfolio Summary Strategy Level

More information

WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101

WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101 WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101 Prepared by: Phillip Bailey, Service Management Consultant Steve Ingall, Head of Service Management Consultancy 60 Lombard Street London EC3V 9EA

More information

Lean Construction A New Path for the Construction Industry

Lean Construction A New Path for the Construction Industry Lean Construction A New Path for the Construction Industry Peter Meijnen Porsche Consulting GmbH Oslo, 20 May 2015 Source: www.fosterandpartners.com Porsche Consulting - 20 years experience in consulting

More information

PERFORMANCE ENGINEERING IN SCRUM

PERFORMANCE ENGINEERING IN SCRUM PERFORMANCE ENGINEERING IN SCRUM Balasubramanian, Infosys Technologies Limited This paper describes how performance engineering as a software discipline should be planned and executed in an agile development

More information

Maturity Assesment for Processes in IT

Maturity Assesment for Processes in IT Maturity Assesment for Processes in IT What is MAPIT? Maturity Assessment for Processes in IT Tool for assessing the maturity of IT Service Management processes in terms of performance and quality Based

More information

Strategies to Help Vendors Optimize Their Long-term Global Contracts

Strategies to Help Vendors Optimize Their Long-term Global Contracts THE INDUSTRIAL PERSPECTIVE Strategies to Help Vendors Optimize Their Long-term Global Contracts May 2010 KPMG INTERNATIONAL HAVE YOU CONSIDERED ALL THE ISSUES? The following questions may help vendors

More information

Scrum in a Large Project Theory and Practice

Scrum in a Large Project Theory and Practice Scrum in a Large Project Theory and Practice Agile World 2012 Munich, July 12, 2012 Dr. Sebastian Stamminger Scrum in Large Projects Agenda Theory Case Study Teams Our Process Challenges Lessons Learned

More information

Best Practices for Data Governance

Best Practices for Data Governance One Size Does Not Fit All: Best Practices for Data Governance Boris Otto Minneapolis, MN, September 26, 2011 University of St. Gallen, Institute of Information Management Tuck School of Business at Dartmouth

More information

MANAGED SERVICES FOR THE PROGRAM MANAGEMENT OFFICE

MANAGED SERVICES FOR THE PROGRAM MANAGEMENT OFFICE PMO Symposium MANAGED SERVICES FOR THE PROGRAM MANAGEMENT OFFICE INTRODUCTION As Program Management Offices (PMOs) continue to grow in an expanded role, it is increasingly more important that the integration

More information

Using Measurement to translate Business Vision into Operational Software Strategies

Using Measurement to translate Business Vision into Operational Software Strategies Using Measurement to translate Business Vision into Operational Software Strategies Victor R. Basili University of Maryland and Fraunhofer Center - Maryland BUSINESS NEEDS Any successful business requires:

More information

Enabling IT Performance & Value with Effective IT Governance Assessment & Improvement Practices. April 10, 2013

Enabling IT Performance & Value with Effective IT Governance Assessment & Improvement Practices. April 10, 2013 Enabling IT Performance & Value with Effective IT Governance Assessment & Improvement Practices April 10, 2013 Today's Agenda: Key Topics Defining IT Governance IT Governance Elements & Responsibilities

More information

DevOps: Development Challenges and New Approaches

DevOps: Development Challenges and New Approaches DevOps: Development Challenges and New Approaches Chris Sharp STSM, Chief Architect SWG Europe DevOps IBM Master Inventor, Member of IBM Academy of Technology Agenda The Problem and the Need for Change

More information

Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage

Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage 2012 Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage GreeneStep OnCloud ERP enables SMBs to take advantage of an agile business automation and processes integration system

More information

Phases, Activities, and Work Products. Object-Oriented Software Development. Project Management. Requirements Gathering

Phases, Activities, and Work Products. Object-Oriented Software Development. Project Management. Requirements Gathering Object-Oriented Software Development What is Object-Oriented Development Object-Oriented vs. Traditional Development An Object-Oriented Development Framework Phases, Activities, and Work Products Phases,

More information

Best-in-Breed P2P Automation:! A PwC Perspective! Best of Breed P2P Automation PwC

Best-in-Breed P2P Automation:! A PwC Perspective! Best of Breed P2P Automation PwC Best-in-Breed P2P Automation:! A Perspective! Best of Breed P2P Automation 1 Managing Director, US Leader Shared Services and Outsourcing Advisory, Founder and President, Direct Commerce We frequently

More information

Supply Chain Maturity and Business Performance: Assessment and Impact

Supply Chain Maturity and Business Performance: Assessment and Impact Supply Chain Maturity and Business Performance: Assessment and Impact Abstract When evaluating your supply chain, no gap should exist between where your suppliers capabilities end and your capabilities

More information

SESSION 709 Wednesday, November 4, 9:00am - 10:00am Track: Strategic View

SESSION 709 Wednesday, November 4, 9:00am - 10:00am Track: Strategic View SESSION 709 Wednesday, November 4, 9:00am - 10:00am Track: Strategic View The Business of IT Provisioning Bill Irvine Transformation Strategist, Accelerate Innovation, VMware billirvine@comcast.net Session

More information

Enabling Data Quality

Enabling Data Quality Enabling Data Quality Establishing Master Data Management (MDM) using Business Architecture supported by Information Architecture & Application Architecture (SOA) to enable Data Quality. 1 Background &

More information

Scrum: A disciplined approach to product quality and project success.

Scrum: A disciplined approach to product quality and project success. Scrum: A disciplined approach to product quality and project success. CQAA February 23, 2011 Patricia Rotman Introductions Copyright 2011-2 Alternate Titles Considered Scrum: Just do it! Scrum: It only

More information

Guidelines for the Success of a Business Process Management Initiative

Guidelines for the Success of a Business Process Management Initiative Guidelines for the Success of a Business Process Management Initiative Insert Company Logo June 8 th 2012 Agenda Business Process Management Lifecycle Making change sustainable Business Process Governance

More information

USING LEAN SIX SIGMA IN BUSINESS SURVEYS: PRACTICAL EXAMPLE. Susana Portillo Central Statistics Office, Cork, Ireland,

USING LEAN SIX SIGMA IN BUSINESS SURVEYS: PRACTICAL EXAMPLE. Susana Portillo Central Statistics Office, Cork, Ireland, USING LEAN SIX SIGMA IN BUSINESS SURVEYS: PRACTICAL EXAMPLE Susana Portillo Central Statistics Office, Cork, Ireland, susana.portillo@cso.ie 1 Abstract The Lean Six Sigma (LSS) programme has proved a very

More information

Leveraging Agile and CMMI for better Business Benefits Presented at HYDSPIN Mid-year Conference 2014 28-Jun-2014

Leveraging Agile and CMMI for better Business Benefits Presented at HYDSPIN Mid-year Conference 2014 28-Jun-2014 Leveraging Agile and CMMI for better Business Benefits Presented at HYDSPIN Mid-year Conference 2014 28-Jun-2014 Outline 2 Context Key Business Imperatives Agile Adoption and CMMI Roadmap CMMI+Agile Best

More information

Bridging the IT Business Gap The Role of an Enterprise Architect

Bridging the IT Business Gap The Role of an Enterprise Architect Whitepaper Bridging the IT Business Gap The Role of an Enterprise Architect Today s enterprises understand the value that Information Technology (IT) can bring to their business. IT supports day-to-day

More information

Test-Driven Development. Open Source

Test-Driven Development. Open Source Building the Community of Leading Practitioners Design Agile Practitioner Tools Programming Industry Industry Coding Standards Standards Industry Standards Industry Industry Standards Coding Industry Standards

More information

Optimizing Pricing Through Effective Online Market Intelligence. Marcus Herzog VP Product Management & Marketing

Optimizing Pricing Through Effective Online Market Intelligence. Marcus Herzog VP Product Management & Marketing Optimizing Pricing Through Effective Online Market Intelligence Marcus Herzog VP Product Management & Marketing Agenda Company Background Why Online Market Intelligence The Whole Product for Online Market

More information

Organizational IT Concepts and SAP Solution Manager. General IT operations and service concepts with SAP Solution Manager. Driving value with IT

Organizational IT Concepts and SAP Solution Manager. General IT operations and service concepts with SAP Solution Manager. Driving value with IT Organizational IT Concepts and SAP Solution Manager General IT operations and service concepts with SAP Solution Manager Driving value with IT How SAP customers can benefit from REALTECH s Solution Manager

More information

Agile Master Data Management TM : Data Governance in Action. A whitepaper by First San Francisco Partners

Agile Master Data Management TM : Data Governance in Action. A whitepaper by First San Francisco Partners Agile Master Data Management TM : Data Governance in Action A whitepaper by First San Francisco Partners First San Francisco Partners Whitepaper Executive Summary What do data management, master data management,

More information

IT Owes Much to PMOs

IT Owes Much to PMOs IT Owes Much to PMOs Doing More with Less Doing more with less is the mantra of IT organizations reuse and productivity, and nowhere recently have these principles been more effectively applied than in

More information

Portfolio management. Executive Dilemmas. Our Agenda Today. Compiled by Johann Packendorff. The Context for Portfolio Management

Portfolio management. Executive Dilemmas. Our Agenda Today. Compiled by Johann Packendorff. The Context for Portfolio Management Portfolio management Compiled by Johann Packendorff Our Agenda Today The Context for Portfolio Management What is the business problem we are addressing? Project Portfolio Mgt v Enterprise Portfolio Mgt

More information

ISSN Online-document, issued 10/2011 English version, issued 2012/03 Copyright 2011 by Verband der Automobilindustrie e. V. (VDA) Qualitäts

ISSN Online-document, issued 10/2011 English version, issued 2012/03 Copyright 2011 by Verband der Automobilindustrie e. V. (VDA) Qualitäts Verband der Automobilindustrie Joint Quality Management In the Supply Chain Marketing and Service Field failure analysis Audit standard 1 st edition, October 2011 ISSN 0943-9412 Online-document, issued

More information

McBDC Business Development & Consultancy Services Co.Ltd 1

McBDC Business Development & Consultancy Services Co.Ltd 1 2013 McBDC Business Development & Consultancy Services Co.Ltd Customer Experience Management (CEM) Customer Loyalty Programs, Mar, 2013 McBDC Business Development & Consultancy Services Co.Ltd 1 CONTENT

More information

Case Study. Innovative on-board electronic systems with collaborative project management

Case Study. Innovative on-board electronic systems with collaborative project management Case Study Innovative on-board electronic systems with collaborative project management Enterprises increasingly face the challenge of having to coordinate product development in a worldwide network comprising

More information

Our strategy Setting the course

Our strategy Setting the course Our strategy Our strategy Setting the course 46 Our strategy Strategy sets the course To leverage the diverse opportunities of our complex world, a company needs a clear direction, a strong internal setup,

More information

Quality Assurance in an Agile Environment

Quality Assurance in an Agile Environment Quality Assurance in an Agile Environment 1 Discussion Topic The Agile Movement Transition of QA practice and methods to Agile from Traditional Scrum and QA Recap Open Discussion www.emids.com 2 What is

More information

Root Causes of Why Customer Experience Programs Fail. and what you can do to ensure your program is successful

Root Causes of Why Customer Experience Programs Fail. and what you can do to ensure your program is successful Root Causes of Why Customer Experience Programs Fail and what you can do to ensure your program is successful Root Cause Failure Analysis According to Wikipedia: Root cause failure analysis (RCFA) is a

More information

Supplier Connect Supplier Collaboration within Product Development. December 2015

Supplier Connect Supplier Collaboration within Product Development. December 2015 Supplier Connect Supplier Collaboration within Product Development December 2015 Supplier Connect - Supplier Collaboration within Product Development 2 Published by Atos SE - River Ouest - 80, quai Voltaire

More information

Managing Today s Professional Services Organization

Managing Today s Professional Services Organization Managing Today s Professional Services Organization How to Improve Efficiency and Increase Profits As today's global economy mandates higher levels of management and corporate efficiencies, the diverse

More information

Basics of Lean Thinking. Gary Hatcher American Electric Power

Basics of Lean Thinking. Gary Hatcher American Electric Power Basics of Lean Thinking Gary Hatcher American Electric Power What is Lean Thinking? A competitive strategy for improving the operating performance of any business Consists of a set of Principles, Systems

More information

THE APPLICATION OF A VALUE ASSURANCE SYSTEM TO OIL & GAS DEVELOPMENT PROJECTS (Guido Mattu, Franca Marini)

THE APPLICATION OF A VALUE ASSURANCE SYSTEM TO OIL & GAS DEVELOPMENT PROJECTS (Guido Mattu, Franca Marini) PAGE 1 THE APPLICATION OF A VALUE ASSURANCE SYSTEM TO OIL & GAS DEVELOPMENT PROJECTS (Guido Mattu, Franca Marini) Ing. Guido Mattu More than 25 years experience in Engineering and Project Management activities

More information

Lean Bronze Certification Blueprint

Lean Bronze Certification Blueprint The Lean Certification Blueprint provides additional useful information beyond the Body of Knowledge. The Body of Knowledge specifies the competencies, topics, and subtopics required by different types

More information

Building an Agile Organization. Applying Lean Change A design framework for building high speed adaptive organizations

Building an Agile Organization. Applying Lean Change A design framework for building high speed adaptive organizations Building an Agile Organization Applying Lean Change A design framework for building high speed adaptive organizations Jeff Anderson Twitter: @thomasjeffrey Email: jeffanderson@deloitte.ca Blog: www.agileconsulting.blogspot.com

More information

Resource is your value, FEYWA is your tool

Resource is your value, FEYWA is your tool Resource is your value, FEYWA is your tool What is FEYWA for JIRA about? Born as Resource management tool Few years ago, EEA has released an application called FEYWA, which was designed and built to help

More information

Unlocking hidden efficiency reserves boosting performance through focused and sustainable cost saving programs

Unlocking hidden efficiency reserves boosting performance through focused and sustainable cost saving programs Stern Stewart Research // Volume 39 Unlocking hidden efficiency reserves boosting performance through focused and sustainable cost saving programs by Stefan Heppelmann, Konstantin Wrona and Dimitri Belobokov

More information

AGILE SOFTWARE DEVELOPMENT: INTRODUCTION, CURRENT STATUS & FUTURE Pekka Abrahamsson 23.11.2005 Jyväskylä

AGILE SOFTWARE DEVELOPMENT: INTRODUCTION, CURRENT STATUS & FUTURE Pekka Abrahamsson 23.11.2005 Jyväskylä AGILE SOFTWARE DEVELOPMENT: INTRODUCTION, CURRENT STATUS & FUTURE Pekka Abrahamsson 23.11.2005 Jyväskylä Fact corner: SME of 250 developers Mobile & desktop sw Products sold globally EXAMPLE OF AN INNOVATIVE

More information

Agile project portfolio manageme nt

Agile project portfolio manageme nt Agile project portfolio manageme nt Agile project & portfolio summit at Harrisburg University May 9, 2016 Agile project portfolio management Agenda Portfolio management challenges Traditional portfolio

More information

Your success factor in IT. The business partner within the group.

Your success factor in IT. The business partner within the group. Your success factor in IT. The business partner within the group. The competitive advantage for IT. Daimler TSS enabling excellence. Dr. Stefan Eberhardt CEO Daimler TSS Tobias Liepe CEO Daimler IT Retail

More information

How Agile is game changer in Storage development and best practices to transform from traditional model to agile model.

How Agile is game changer in Storage development and best practices to transform from traditional model to agile model. How Agile is game changer in Storage development and best practices to transform from traditional model to agile model. Presenter : Saurabh Bhatia, Software Test Specialist, IBM INDIA PVT. LIMITED. Session

More information

Contents Iasa Foundation Course: Architect Core... 3 Iasa Associate Course: Business Technology Strategy... 4 Iasa Associate Course: Business

Contents Iasa Foundation Course: Architect Core... 3 Iasa Associate Course: Business Technology Strategy... 4 Iasa Associate Course: Business Course & Certifications Curriculum For IT Architects 2014-2015 1 Contents Iasa Foundation Course: Architect Core 3 Iasa Associate Course: Business Technology Strategy 4 Iasa Associate Course: Business

More information

Corporate Portfolio Management

Corporate Portfolio Management Corporate Risk Corporate Portfolio Management Capital allocation from a risk-return perspective Premise Aligning the right information with the right people to make effective corporate decisions is one

More information

Functional Safety, Automotive SPICE and Agile Methodology Automotive SPIN Italia 8 th Automotive Software Workshop 17.

Functional Safety, Automotive SPICE and Agile Methodology Automotive SPIN Italia 8 th Automotive Software Workshop 17. Functional Safety, Automotive SPICE and Agile Methodology Automotive SPIN Italia 8 th Automotive Software Workshop 17. February 2011 Markus Müller KUGLER MAAG CIE GmbH Leibnizstr. 11, 70806 Kornwestheim

More information

Application Outsourcing: The management challenge

Application Outsourcing: The management challenge White Paper Application Outsourcing: The management challenge Embedding software quality management for mutual benefit Many large organizations that rely on mainframe applications outsource the management

More information

The following is intended to outline our general product direction. It is intended for informational purposes only, and may not be incorporated into

The following is intended to outline our general product direction. It is intended for informational purposes only, and may not be incorporated into The following is intended to outline our general product direction. It is intended for informational purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any

More information

PUB (MPI) 1-62 Reference: Gartner Scorecard

PUB (MPI) 1-62 Reference: Gartner Scorecard Information Requests Round 1 PUB (MPI) 1-62 Reference: Gartner Scorecard PUB/MPI 2-23 2013 GRA a) Please file an update to the response to Gartner s recommendations provided at PUB/MPI 2-23 from last year

More information

ChaMP (Change Management Process)

ChaMP (Change Management Process) ChaMP (Change Management Process) Continuously Improving an Enterprise Development Group A case study on successfully introducing Kanban/Lean ideas to an enterprise software development group 1 CI/AFR2-NA

More information

Implement Business Process Management to realize Cost Savings and High Return on Investments

Implement Business Process Management to realize Cost Savings and High Return on Investments Implement Business Process Management to realize Cost Savings and High Return on Investments Business Process Management (BPM) was unheard of just a few years ago, but it has burst onto the global scene

More information

ITSM 101. Patrick Connelly and Sandeep Narang. Gartner. www.it.ufl.edu

ITSM 101. Patrick Connelly and Sandeep Narang. Gartner. www.it.ufl.edu ITSM 101 Patrick Connelly and Sandeep Narang Gartner 1 IT Service Management 101 Agenda What is IT Service Management? Why is IT Service Management Important? Speaking a Common Language: Overview of Key

More information

Digital Strategy. Digital Strategy. 2015 CGI IT UK Ltd. Digital Innovation. Enablement Services

Digital Strategy. Digital Strategy. 2015 CGI IT UK Ltd. Digital Innovation. Enablement Services Digital Strategy Digital Strategy Digital Innovation Enablement Services 2015 CGI IT UK Ltd. Contents Digital strategy overview Business drivers Anatomy of a solution Digital strategy in practice Delivery

More information

Ensure Right IT Solutions for Enterprise by Simulating Business Processes

Ensure Right IT Solutions for Enterprise by Simulating Business Processes Whitepaper Ensure Right IT Solutions for Enterprise by Simulating Business Processes sqs.com Authors: Oliver Stel Principal Consultant Heinz Bons Principal Consultant SQS Software Quality Systems Germany

More information

Non-committal VDA recommendation regarding standards The Verband der Automobilindustrie (Automotive Industry Association - VDA) proposes that its memb

Non-committal VDA recommendation regarding standards The Verband der Automobilindustrie (Automotive Industry Association - VDA) proposes that its memb Verband der Automobilindustrie Quality Management in the Automobile Industry Joint Quality Management in the Supply Chain Product creation, product manufacture and product delivery Minimizing risks in

More information

Data Governance Primer. A PPDM Workshop. March 2015

Data Governance Primer. A PPDM Workshop. March 2015 Data Governance Primer A PPDM Workshop March 2015 Agenda - SETTING THE STAGE - DATA GOVERNANCE BASICS - METHODOLOGY - KEYS TO SUCCESS Copyright 2015 Noah Consulting LLC. All Rights Reserved. Industry Drivers

More information

The Challenges of Aligning Agile Methods with the Outer World for Successful Development Projects

The Challenges of Aligning Agile Methods with the Outer World for Successful Development Projects SEPG NA, May 2014 The Challenges of Aligning Agile Methods with the Outer World for Successful Development Projects Winfried Russwurm, Siemens AG The World of the Agile Scrum Teams.helps to systematically

More information

White Paper Software Quality Management

White Paper Software Quality Management White Paper What is it and how can it be achieved? Successfully driving business value from software quality management is imperative for many large organizations today. Historically, many Quality Assurance

More information

BIG DATA: PROMISE, POWER AND PITFALLS NISHANT MEHTA

BIG DATA: PROMISE, POWER AND PITFALLS NISHANT MEHTA BIG DATA: PROMISE, POWER AND PITFALLS NISHANT MEHTA Agenda Promise Definition Drivers of and for Big Data Increase revenue using Big Data Power Optimize operations and decrease costs Discover new revenue

More information

Lean in Product Development

Lean in Product Development Lean in Product Development Key Strategies to Successfully Implement Lean Development and the Synergies with Advanced Product Quality Planning by Marc Lind 2008 Aras Corporation. All Rights Reserved. Contents

More information

Closed Loop Incident Process

Closed Loop Incident Process Closed Loop Incident Process From fault detection to closure Andreas Gutzwiller Presales Consultant, Hewlett-Packard (Schweiz) HP Software and Solutions 2010 Hewlett-Packard Development Company, L.P. The

More information

One solution, countless benefits

One solution, countless benefits www.exordia.co.za One solution, countless benefits exsam New generation strategic asset management PwC s exsam is built to empower the strategic management of diverse assets. 2 exsam One solution, countless

More information