The Channel Partner Programme from Global Knowledge

Transcription

1 The Channel Partner Programme from Global Knowledge

2 April Li Sales Manager Fit4Business

3 So what is it? A Managed Solution to help all existing and potential partners achieve, retain and enhance their Cisco partner status. Demystifying the perceived complexities associated with certification and specialisation training. Making partners aware of the strategic benefits and economic incentives available as a Cisco Certified Partner from Select through to Gold partner status covering all technology specializations Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 3

4 Where did it come from? Working with Channel Partners common desire is to: have easier access to reliable information about Cisco channel partner status requirements. Give the challenges of achieving and managing partner status to a trustworthy source, who manages all the processes and the interface with Cisco. Listening to Cisco acknowledging the need to: up-skill the Channel help make compliance easy to achieve capture, and make constantly available, information on specific channel partner certification and specialisation goals 2008 Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 4

5 Where did it come from? Playing to Global Knowledge strengths a business experienced and highly skilled in the provision of complete training & managed solutions, at local, regional and global level offering consultancy, needs analysis, training planning and delivery, process and procedural management, and management reporting strong, existing relationships with Cisco and many channel organisations using significant vendor management capabilities to create and manage collaborative relationships with other parties playing key roles in certification achievement 2008 Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 5

6 The recipe A collaborative relationship between Cisco Channel Partner Systems & Processes CSApp PSS tool GK tool Global Knowledge End user Supporting organisations Pearson Vue Other CLSPs GK Partners 2008 Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 6

7 Who benefits? Cisco Channel Partners access to a managed solution that enables the partner to gain expert advice and training to accelerate their move to enhanced status, gaining strategic benefits and available economic incentives Access to a structured, fully managed approach to training and development from the world s largest provider of Cisco certification training. Early visibility of certification renewal requirements to allow planning and prevent certification expiry Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 7

8 Who benefits? Cisco working with an increasing number of better skilled partners who drive better revenue streams and have better relationships with their customers Access to accurate up-to-date information on training undertaken and exam achievements for individuals and channel partner organisations. Improved channel relationships through reduced compliance issues Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 8

9 Who benefits? End customer Improved customer satisfaction and loyalty through provision of products, services and solutions from a well qualified Cisco Channel Partner Access to end-user training programmes, if required, to ensure optimal use of any solution purchased and that financial investment is fully realised 2008 Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 9

10 Who benefits? Global Knowledge seen as the expert partner of choice by Cisco and the Channel Partners for certification and specialisation training. Providing: better intelligence of the Channel organisations closer working relationship with Cisco identifiable revenue streams ability to schedule intelligently 2008 Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 10

11 How does it work?

12 How does it work? Fit4Business is a collaborative relationship between Global Knowledge, Cisco, the Channel Partner and supporting organisations The process uses human intervention and a specially designed, Global Knowledge owned, consultancy and management tool The consultancy effort could be a stand alone activity which the partner pays for and uses as they wish, or is a free of charge activity when the training is subsequently delivered by Global Knowledge 2008 Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 12

13 How does it work? Cisco Channel Partner access to a managed solution comprising Global Knowledge Consultant & Fit4Business Tool Education Strategy Business Review Education Planning Training Delivery Evaluation and Contingency Planning Using a tried and tested methodology, that is easy to understand, implement, measure, and report on 2008 Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 13

14 How does it work? Business Review - consultancy and planning Global Knowledge works with Channel Partner & Cisco to analyse current business state. The consultancy phase uses CSApp, PSS tool & Global Knowledge Fit4Business tool. The consultancy phase incorporates explanation of benefits and rewards available Personal Naam Functie Naam opleiding Cert Expiration Copie nr datum datum diploma Asselman, R.C. Service engineer Interconn.Cisco Netw.Devices 01/02/06 01/02/09 J Asselman, R.C. Service engineer Cisco CCNA 11/09/06 11/09/09 J Coutinho, J.A.C. System engineer Cisco CCNA 01/03/05 01/03/08 J Coutinho, J.A.C. System engineer Cisco Securing Netw. Devices (CSND) 02/05/05 02/05/08 J Coutinho, J.A.C. System engineer Cisco Securing Netw. PIX & ASA (SNPA) 12/01/06 12/01/09 J Coutinho, J.A.C. System engineer Cisco Firewall Specialist 01/08/06 01/08/09 J Coutinho, J.A.C. System engineer Cisco Sec.Netw.Routers&Switches (SNRS) 03/10/06 03/10/09 J Coutinho, J.A.C. System engineer Cisco Information Security Specialist 01/02/07 01/02/10 J Coutinho, J.A.C. System engineer Cisco Impl. Cisco Intrusion Prevention Syst. 02/07/07 02/07/10 J Coutinho, J.A.C. System engineer Cisco Secure VPN 08/11/07 08/10/10 J Daams, A.G.T.J. Netwerk engineer CCNA Cisco 01/07/05 01/07/08 J Daams, A.G.T.J. Netwerk engineer Cisco CCDA 01/09/05 01/09/08 J Daams, A.G.T.J. Netwerk engineer Cisco BCMSN 15/11/05 15/11/08 J Daams, A.G.T.J. Netwerk engineer Cisco BSCI 05/04/06 05/04/09 J Daams, A.G.T.J. Netwerk engineer Cisco BCRAN 03/06/06 03/06/09 J Daams, A.G.T.J. Netwerk engineer Cisco ARCH 04/10/06 04/10/09 J Daams, A.G.T.J. Netwerk engineer Cisco CCDP 01/11/06 01/11/09 J Daams, A.G.T.J. Netwerk engineer Cisco ONT 13/12/06 13/12/09 J Daams, A.G.T.J. Netwerk engineer Cisco CCNP 01/02/07 19/12/10 J Daams, A.G.T.J. Netwerk engineer Cisco SCND 23/05/07 23/05/10 J Daams, A.G.T.J. Netwerk engineer Cisco Information Security Specialist 15/06/07 15/06/10 J Daams, A.G.T.J. Netwerk engineer Cisco VPN Specialist 27/08/07 27/08/10 J Daams, A.G.T.J. Netwerk engineer Cisco Firewall Specialist 09/10/07 09/10/10 J 2008 Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 14

15 How does it work? Education Planning OVERZICHT CISCO-OPLEIDINGEN A2 NETWORKS BV Personal Naam Functie Naam opleiding Certificaat Plan 2008 Opleiding 2008 Investering cursus Examen 2008 nr The Business Review phase results in a fully priced training plan at individual and organisational level Asselman, R.C. Service engineer Interconn.Cisco Netw.Devices Asselman, R.C. Service engineer Cisco CCNA CCNA CCNP BSCI 2095, BCMSN 2295, ISCW 2295, ONT 2295, Coutinho, J.A.C. System engineer Cisco CCNA CCNA Coutinho, J.A.C. System engineer Cisco Secure VPN Coutinho, J.A.C. System engineer Cisco Securing Netw. Devices (CSND) Coutinho, J.A.C. System engineer Cisco Securing Netw. PIX & ASA (SNPA) Coutinho, J.A.C. System engineer Cisco Firewall Specialist Coutinho, J.A.C. System engineer Cisco Sec.Netw.Routers&Switches (SNRS) Coutinho, J.A.C. System engineer Cisco Information Security Specialist Coutinho, J.A.C. System engineer Cisco Impl. Cisco Intrusion Prevention Syst. CCSP CCIE CCIE R&S Theory 2600, V3 544,- CCIE R&S 1 Lab 3495,- CCIE R&S 2 Lab 3495,- Lab exam CCIE R&S 1200, Groenleer M.C.D. Netwerk engineer Cisco CCNA CCNA CCDA DESGN 2095, CCDP BSCI 2095, BCMSN 2295, ARCH 2395, CCNA CCDA CCNP CCDP CCSP CCVP CCIE Cisco Certified Network Associate Cisco Certified Design Associate Cisco Certified Network Professional Cisco Certified Design Professional Cisco Certified Security Professional Cisco Certified Voice Professional Cisco Certified Internetwork Expert CSE Cisco Sales Expert TOTAAL INVESTERING ,- TOTAAL EXAMENS 26 Knowledge Pass 58,881 TOTAAL CCIE EXAMENS 2.288,- 30% bonus TOTAAL TE BESTEDEN , Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 15

16 How does it work? Training Delivery Taking the identified employees through a schedule of open or closed courses in order that they gain relevant certifications. Global Knowledge books the delegates onto events, manages *transfers & cancellations and records successful certification passes *Subject to GK Terms & Conditions 2008 Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 16

17 How does it work? Communication and Management Reporting underpinning the Managed Solution Through the training cycle Global Knowledge periodically reports to Channel Partner and Cisco on progress to plan Advises of slippage implications and works to keep the certification on track against the time constraints Managed approach ensures best return on time and financial investment for Channel Partners, ensuring certification requirements and goals are met efficiently Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 17

18 How does it work? Communication and Management Reporting underpinning the Managed Solution Continuous engagement ensures Global Knowledge can advise the Channel Partner on forthcoming recertification requirements (GK owned Fit4Business tool has monthly prompt facility from 6 months prior to recertification) Prevents the need to train last minute to retain certifications, and Avoids status loss due to recertification dates being missed and allows delegate management onto required courses 2008 Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 18

19 How does it work? Evaluation & Contingency Planning Future-proofing: against staff attrition by identifying the second generation of staff for certification and specialisation training to ensure the Channel Partner organisation constantly has enough certified employees to meet status criteria 2008 Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 19

20 SUPPORT Fit4Business dedicated website Accessed through GK country website Partner registration page Channel partner requirements information Cisco specific podcasts, white papers, downloads OIP, VIP, & SIP information Information service (24 hour response turnaround period) GK/CP Forum Fit4Business TV Cisco News Feed Loyalty bonus invite to free virtual quarterly seminars on Cisco topics 2008 Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 20

21 Partner Challenges and Case Partner Challenges and Case Study

22 Partner Challenge The challenge for a global partner trying to manage and maintain Cisco Gold Partner status in 10 countries is the time and human effort required to remain compliant At the CCPE in Prague they disclosed that is takes 2 to 3 days per month, in each country, to manage their Cisco Partner status requirements that s man days per month. The ideal solution a collaborative effort between Cisco, an expert managing partner and their organisation where process, systems and human interaction work together to reduce the effort required by the partner, allowing them to retain their status with less pain Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 22

23 Why Global Knowledge?

24 What are we? Global Knowledge is the world s largest and most geographically complete Cisco Learning Solutions Partner Open schedule capability across 24 countries on 3 continents catering for Channel Partners at local, regional and global level The Broadest Cisco Curriculum for both individual Certification and Cisco Partner Specialisation Providing managed services to many customers is normal business and our infrastructure, technology and vendor management capability support this every day 2008 Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 24

25 Locations Over 100 North American Locations 15 EMEA Locations 8 APAC Locations Fixed North American Locations: Europe and Middle East Locations: Arlington, VA Atlanta, GA Cary, NC Chicago, IL (Schaumburg) Dallas, TX (Irving) Los Angeles, CA (La Palma) Morristown, NJ (2 centers) New York, NY Ottawa, Canada Richardson, TX Santa Clara, CA Toronto, Canada Colombia* Mexico* Venezuela* Austria Belgium Denmark Egypt France Germany Ireland Italy* Netherlands Norway Saudi Arabia Spain Sweden United Arab Emirates United Kingdom Japan China South Korea India Hong Kong* Singapore Malaysia Australia* * Via partnership 2008 Global Knowledge Training LLC. All rights reserved. 11/14/2011 Page 25

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