1 CANDIDATES INFORMATION BOOKLET PLEASE READ CAREFULLY The Department of Foreign Affairs and Trade intends to hold a competition for the purpose of recommending one or more persons for appointment to the position of Web and Digital Communications Officer/Editor in the Department of Foreign Affairs & Trade The Department of Foreign Affairs and Trade is committed to a policy of equal opportunity. The Department will run this campaign in compliance with the Code of Practice for Appointment to Positions in the Civil Service and Public Service prepared by the Commission for Public Service Appointments (CPSA). Codes of practice are published by the CPSA and are available on All enquires should be directed in writing to competitions[at]dfa[dot]ie or to Nicola Lumsden Human Resources, Department of Foreign Affairs & Trade Harcourt Street Dublin 2 Ph:
2 Web and Digital Communications Officer/Editor in the Department of Foreign Affairs & Trade The Position: The position of Web and Digital Communications Officer/Editor is key to the clear, effective and accessible delivery of information about the Department and its services to the public. The position will support the Department s public diplomacy objectives across its digital platforms which are becoming increasingly mainstreamed in our work. In this context the quality of our web and digital presence is vital. The Web and Digital Communications Officer/Editor role will provide a key support in this regard to ensuring our digital communications are relevant, reliable, dynamic, responsive and accessible to all. The generation of fresh, visual, up to date and engaging content across web and digital platforms will be essential. The Department s digital infrastructure includes the recent completion of 84 new websites encompassing the Embassy and Consulate network abroad as well as the Department s Headquarters. Current online services include the Passport Tracking facility and development of others is foreseen over the period ahead. This role will be at the level of Higher Executive Officer, with a minimum time period of 5 years to be spent in the post given the specific skillset required. Please see in annex the Higher Executive Officer Level competency framework. The Principal Duties of the Role: The following is not meant to be an exhaustive list and is provided only as guidance on the type of activities which the successful candidate will be required to undertake: Advise on editorial management on the Department s websites Develop and maintain planning systems for content and editorial management Proactively identify content, including visual case study pieces, across the organisation for use on the Department s digital platforms in support of its public diplomacy objectives Support and help develop wider Departmental communication strategies to ensure optimal communication of the Department s services and work across all relevant digital media Apply expertise with regard to content uploading, including feature/case study pieces, and image and digital asset management Monitor analytics and generate related reports Researching, filming and editing content for the Department s websites Create and deliver Content Management System training programmes Ensure that web content meets established standards including accessibility Other duties appropriate to the position, as directed by senior management Requirements: Essential Requirements: Candidates must, on or before 5 th April, 2016 At least 3 years experience in a busy online and/or communications environment. Proven track record on creative projects Excellent communications skills (written and oral)
3 Desirable General Requirements: A third level qualification in a relevant discipline, e.g. marketing, communications, design Copywriting for the web and editorial experience Expertise in digital marketing Experience in the delivery of training Knowledge of social media tools Key Competencies: Team Leadership Analysis and Decision Making Management and Delivery of Results Interpersonal and Communications Skills Drive and Commitment Specialist Knowledge, Expertise and Self Development Desirable Technical Requirements: Familiarity with Content Management tools [in particular Site Manager] Familiarity with data analytics Familiarity with HTML and CSS Familiarity with graphics software Familiarity with Search Engine Optimisation Knowledge of videography and photography Understanding of and commitment to best practice quality standards in web content development A good knowledge of the work of the Public Sector, including the Department of Foreign Affairs and Trade, and Irish Aid. Special Personal Attributes: Candidates must have excellent interpersonal and communications skills, the ability to work cooperatively, flexibly and constructively with colleagues from the range of business units, technical and nontechnical, across the Department and be able to perform the duties within tight deadlines as required. Ability to provide advice with sensitivity to policy considerations and the wider context within which the Department operates is important.
4 Key Relationships or Interpersonal Contacts: Within the organisation: Level: Same/higher/lower Type of contact: In person/at meetings/by telephone/in writing Frequency: Several times daily Purpose: To plan, advise and deliver on content generation aligned with the business priorities. Outside the organisation (including other bodies/the general public): Type of organisation/persons contacted: Officers from other Government Departments and Offices and from other Foreign Ministries at same/higher/lower level Type of Contact: In person/at meetings/by telephone/in writing Frequency: Several times monthly Purpose: To contribute to public policy initiatives through identification and organization of appropriate web and digital content in line with the Department s work and services. Training (other than on-the-job training which is provided/encouraged: Officers are required to attend the appropriate technical conferences where possible at least once a year and to maintain knowledge of industry developments. Working Environment: The role is located within the Web and Digital section of the Department s Communications Unit. The Web and Digital Communications Officer/Editor will report to the Web and Digital Manager and the Head of the Department s Communications Unit. The other sections within the Communications Unit are the Press Relations and Public Outreach sections. The role will encompass daily interactions with the other sections of the Communications Unit as well as business units, including Embassies and Consulates abroad, in pursuit of the Department s wider communications goals profiling the work of the Department and its services, including online services. Special Equipment and facilities available in connection with the work: Officers have access to relevant software and hardware which is maintained within the Department s ICT infrastructure. Eligibility to Compete Health A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. Character A candidate for, and any person holding the office, must be of good character.
5 Collective Agreement - Redundancy Payments to Public Servants (DoF letter to Personnel Officers dated 28 June 2012): The Department of Public Expenditure and Reform letter dated 28th June 2012 to Personnel Officers introduced, with effect from 1st June 2012, a Collective Agreement which had been reached between the Department of Public Expenditure and Reform and the Public Services Committee of the ICTU in relation to ex-gratia Redundancy Payments to Public Servants. It is a condition of the Collective Agreement that persons availing of the agreement will not be eligible for re-employment in the public service by any public service body (as defined by the Financial Emergency Measures in the Public Interest Acts ) for a period of 2 years from termination of the employment. Thereafter the consent of the Minister for Public Expenditure and Reform will be required prior to re-employment. People who availed of this scheme and who may be successful in this competition will have to prove their eligibility (expiry of period of noneligibility) and the Minister s consent will have to be secured prior to employment by any public service body. Incentivised Scheme for Early Retirement (ISER): It is a condition of the Incentivised Scheme for Early Retirement (ISER) as set out in Department of Finance Circular 12/09 that retirees, under that Scheme, are debarred from applying for another position in the same employment or the same sector. Therefore, such retirees may not apply for this position. Department of Health and Children Circular (7/2010): The Department of Health Circular 7/2010 dated 1 November 2010 introduced a Targeted Voluntary Early Retirement (VER) Scheme and Voluntary Redundancy Schemes (VRS). It is a condition of the VER scheme that persons availing of the scheme will not be eligible for re-employment in the public health sector or in the wider public service or in a body wholly or mainly funded from public monies. The same prohibition on re-employment applies under the VRS, except that the prohibition is for a period of 7 years, after which time any re-employment will require the approval of the Minister for Public Expenditure and Reform. People who availed of either of these schemes are not eligible to compete in this competition. Department of Environment, Community & Local Government (Circular Letter LG(P) 06/2013): The Department of Environment, Community & Local Government Circular Letter LG(P) 06/2013 introduced a Voluntary Redundancy Scheme for Local Authorities. In accordance with the terms of the Collective Agreement: Redundancy Payments to Public Servants dated 28 June 2012 as detailed above, it is a specific condition of that VER Scheme that persons will not be eligible for re-employment in any Public Service body [as defined by the Financial Emergency Measures in the Public Interest Acts and the Public Service Pensions (Single Scheme and Other Provisions) Act 2012] for a period of 2 years from their date of departure under this Scheme. Thereafter, the consent of the Minister for Public Expenditure and Reform will be required prior to re-employment. These conditions also apply in the case of engagement/employment on a contract for service basis (either as a contractor or as an employee of a contractor). Department of Education and Skills Early Retirement Scheme for Teachers Circular 102/2007: The Department of Education and Skills introduced an Early Retirement Scheme for Teachers. It is a condition of the Early Retirement Scheme that with the exception of the situations set out in paragraphs 10.2 and 10.3 of the relevant circular, and with those exceptions only, if a teacher accepts early retirement under Strands 1, 2 or 3 of this scheme and is subsequently employed in any capacity in any area of the public sector, payment of pension to that person under the scheme will immediately cease. Pension payments will, however, be resumed on the ceasing of such employment or on the person s 60th birthday, whichever is the later, but on resumption, the pension will be based on the persons actual reckonable service as a teacher (i.e. the added years previously granted will not be taken into account in the calculation of the pension payment). Career Breaks: Subject to satisfying the eligibility requirements, the competition is open to staff who are on a Career Break, provided their Career Break conforms to the provisions of Department of Finance Circular 18/98,
6 or on secondment arrangements. Staff who are on career break under the Incentivised Career Break Scheme 2009 are not eligible to apply. Declaration: Applicants will be required to declare whether they have previously availed of a public service scheme of incentivised early retirement. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service employment. Principal Conditions of Service General: The appointment is to an established post in the Civil Service and is subject to the Civil Service Regulations Acts 1956 to 2005, the Public Service Management (Recruitment and Appointments) Act 2004 and any other Act for the time being in force relating to the Civil Service. Salary: The Higher Executive Officer salary scale will apply for this position and is as follows*: Personal Pension Contribution Scale (PPC), with effect from 1 January 2010: 46,081-47,458-48,831-50,204-51,581-52,955-54,329 56,314 (LSI1) 58,294 (LSI2) The Personal Pension Contribution (PPC) rate applies to new entrants and will also apply where the appointee is an existing civil or public servant appointed on or after 6th April 1995 and is required to make a personal pension contribution. A different rate will apply where the appointee is a civil or public servant recruited before 6th April 1995 who is not required to make a Personal Pension Contribution. Long service increments may be payable after 3 (LSI1) and 6 (LSI2) years satisfactory service at the maximum of the scale. *Different pay and conditions may apply where an appointee is already a serving civil or public servant. Important Note: Entry will be at the minimum of the scale and the rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy. Subject to satisfactory performance increments may be payable in line will current Government Policy. (See Haddington Road Agreement paragraph 2.19 for recent changes.) Tenure: The appointment is to an established position of Web and Digital Communications Officer/Editor on a probationary contract in the Civil Service. The probationary contract will be for a period of one year from the date of appointment. Notwithstanding this paragraph and the paragraph immediately following below, this will not preclude an extension of the probationary contract in appropriate circumstances. During the period of the probationary contract, an officer s performance will be subject to review by the appropriate supervisor(s) to determine whether the officer: (i) has performed in a satisfactory manner (ii) has been satisfactory in general conduct, and (iii) is suitable from the viewpoint of health with particular regard to sick leave.
7 Prior to completion of the probationary contract a decision will be made as to whether or not the officer will be retained pursuant to Section 5A(2) Civil Service Regulation Acts This decision will be based on the officer s performance assessed against the criteria set out in (i) to (iii) above. The detail of the probationary process will be explained to the officer by the Department/Office. A copy of Department of Finance guidelines on probation will also be made available to the officer. Where an officer is an existing civil servant and is not considered as suitable to the position having been assessed against stated criteria, the officer will be notified in writing of the action to be taken prior to the expiry of the probationary contract and any extensions thereof. Notwithstanding the preceding paragraphs in this section, the probationary contract may be terminated at any time prior to the expiry of the term of the contract by either side in accordance with the Minimum Notice and Terms of Employment Acts, 1973 to In certain circumstances the contract may be extended and the probation period suspended. The extension must be agreed by both parties. The probationary period stands suspended where an employee is absent due to Maternity or Adoptive Leave In relation to an employee absent on Parental Leave or Carers Leave, the employer may require probation to be suspended if the absence is not considered to be consistent with a continuation of the probation Probation may be suspended in cases such as absence due to a non-recurring illness. The employee may in these circumstances make application to the employer for an extension to the contract period. Headquarters: The officer s headquarters will be such as may be designated from time to time by the Head of the Department or Office or by another appropriate authorised officer. When absent from home and headquarters on duty appropriate travelling expenses and subsistence allowances will be paid, subject to the normal civil service regulations. Organisation of Working Time Act 1997: The terms of the Organisation of Working Time Act, 1997 will where appropriate apply to this appointment. Hours of attendance: Hours of attendance will be fixed from time to time but will amount to not less than 43 hours 15 minutes gross per week. The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his/her duties subject to the limits set down in the working time regulations. The rate of remuneration payable covers any extra attendance liability that may arise from time to time. Annual Leave: The annual leave allowance for the position is 30 Days. This allowance is subject to the usual conditions regarding the granting of annual leave in the civil service, is based on a five day week and is exclusive of the usual public holidays. Sick Leave: Pay during properly certified sick absence, provided there is no evidence of permanent disability for service, will apply on a pro-rata basis, in accordance with the provisions of the sick leave circulars. Officers who will be paying Class A rate of PRSI will be required to sign a mandate authorising the Department of Social Protection to pay any benefits due under the Social Welfare Acts directly to the Department of Foreign Affairs. Payment during illness will be subject to the officer making the necessary claims for social insurance benefit to the Department of Social Protection within the required time limits.
8 Superannuation and Retirement: The successful candidate will be offered the appropriate superannuation terms and conditions as prevailing in the Civil Service, at the time of being offered an appointment. In general, and except for candidates who have worked in a pensionable (non-single scheme terms) public service job in the 26 weeks prior to appointment (see paragraph d below), this means being offered appointment based on membership of the Single Public Service Pension Scheme ( Single Scheme ). Key provisions attaching to membership of the Single Scheme are as follows: a) Pensionable Age The minimum age at which pension is payable is 66 (rising to 67 and 68) in line with State Pension age changes. b) Retirement Age: Scheme members must retire at the age of 70. c) Pension Abatement If the appointee was previously employed in the Civil Service and is in receipt of a pension from the Civil Service normal abatement rules will apply. However, if the appointee was previously employed in the Civil Service and awarded a pension under voluntary early retirement arrangements (other than the Incentivised Scheme of Early Retirement (ISER) or the Department of Health Circular 7/2010 VER/VRS which, as indicated above, renders a person ineligible for the competition) the entitlement to that pension will cease with effect from the date of reappointment. Special arrangements will, however be made for the reckoning of previous service given by the appointee for the purpose of any future superannuation award for which the appointee may be eligible. If the appointee was previously employed in the Civil Service or in the Public Service please note that the Public Service Pensions (Single Scheme and Other Provisions) Act 2012 includes a provision which extends abatement of pension for all Civil and Public Servants who are re-employed where a Public Service pension is in payment. This provision to apply abatement across the wider public service came into effect on 1 November This may have pension implications for any person appointed to this position who is currently in receipt of a Civil or Public Service pension or has a preserved Civil or Public Service pension which will come into payment during his/her employment in this position. Department of Education and Skills Early Retirement Scheme for Teachers Circular 102/2007 The Department of Education and Skills introduced an Early Retirement Scheme for Teachers. It is a condition of the Early Retirement Scheme that with the exception of the situations set out in paragraphs 10.2 and 10.3 of the relevant circular documentation, and with those exceptions only, if a teacher accepts early retirement under Strands 1, 2 or 3 of this scheme and is subsequently employed in any capacity in any area of the public sector, payment of pension to that person under the scheme will immediately cease. Pension payments will, however, be resumed on the ceasing of such employment or on the person s 60th birthday, whichever is the later, but on resumption, the pension will be based on the person s actual reckonable service as a teacher (i.e. the added years previously granted will not be taken into account in the calculation of the pension payment). Ill Health Retirement Please note that where an individual has retired from a Civil/Public Service body on the grounds of illhealth his/her pension from that employment may be subject to review in accordance with the rules of illhealth retirement within the pension scheme of that employment. d) Prior Public Servants While the default pension terms, as set out in the preceding paragraphs, consist of Single Scheme membership, this may not apply to certain appointees. Full details of the conditions governing whether or not a public servant is a Single Scheme member are given in the Public Service Pensions (Single Scheme and other Provisions) Act However the key exception case (in the context of this competition and
9 generally) is that a successful candidate who has worked in a pensionable (non-single scheme terms) capacity in the public service within 26 weeks of taking up appointment, would in general not become a member of the Single Scheme. In this case such a candidate would instead be offered membership of the pension scheme for non- established civil servants ( Non-Established State Employee Scheme ). This would mean that the abatement provisions at (c) above would apply, and in addition there are implications in respect of pension accrual as outlined below: e) Pension Accrual A 40-year limit on total service that can be counted towards pension where a person has been a member of more than one existing public service pension scheme would apply. This 40-year limit, which is provided for in the Public Service Pensions (Single Scheme and other Provisions) Act 2012 came into effect on 28 July This may have implications for any appointee who has acquired pension rights in a previous public service employment. f) Pension-Related Deduction This appointment is subject to the pension-related deduction in accordance with the Financial Emergency Measure in the Public Interest Act For further information in relation to the Single Public Service Pension Scheme for Public Servants please see the following website: Important Notice The above represents the principal conditions of service and is not intended to be the comprehensive list of all terms and conditions of employment which will be set out in the employment contract to be agreed with the successful candidate. Format of the Competition Selection Method The methods used to select the successful candidate for this post may include: Shortlisting of candidates on the basis of the information provided in their applications Preliminary Interview to reduce the numbers of candidates to a more manageable number for the main interview board if necessary A competitive interview. In the event that a large number of candidates meet the minimum eligibility requirements for the post the Department may decide to invite a smaller number to interview. This is not to suggest that other candidates are necessarily unsuitable or incapable of undertaking the job, but rather that there are some candidates who are, prima facie, better qualified and/or have more relevant experience. During any shortlisting exercise that may be employed, the Department will be guided by an expert board who will examine the application forms and assess them against pre-determined criteria based on the requirements of the position. The onus is on all applicants to make themselves available on the date(s) specified by the Department of Foreign Affairs & Trade and to make whatever arrangements are necessary to ensure that they receive communications sent to them at the contact details specified on their application form. The Department will not be responsible for expenses incurred by candidates.
10 CLOSING DATE FOR APPLICATIONS: Applications must be completed and submitted by 5.30pm on Wednesday, 6 th April, 2016 to competitions[at]dfa[dot]ie Please contact competitions[at]dfa[dot]ie for an Application Form, indicating in the subject line the relevant role(s) for which you are applying. All (a) requests for Application Forms, and (b) all completed Application Forms that are received will be acknowledged. Please contact competitions[at]dfa[dot]ie if you do not receive an acknowledgement. Enquires should be submitted to competitions[at]dfa[dot]ie By submitting information electronically, parties accept that data may not be fully secure. Parties may alternatively send their completed applications or requests by post to: Nicola Lumsden Department of Foreign Affairs and Trade Harcourt Street Dublin 2 D02 Dx45 Confidentiality Subject to the provisions of the Freedom of Information Act, 2014 applications will be treated in strict confidence. Security Clearance Police vetting may be sought in respect of individuals who come under consideration for appointment. The applicant will be required to complete and return a Garda Vetting form should they come under consideration for appointment. This form will be forwarded to An Garda Síochána for security checks on all Irish and Northern Irish addresses at which they resided. Enquiries may also be made with the police force of any country in which the applicant under consideration for appointment resided. If unsuccessful this information will be destroyed. If the applicant subsequently comes under consideration for another position, they will be required to supply this information again. Other important information The Department of Foreign Affairs and Trade will not be responsible for refunding any expenses incurred by candidates. The admission of a person to a campaign, or invitation to attend an interview, is not to be taken to imply that the Department is satisfied that such person fulfils the requirements of the competition or is not disqualified by law from holding the position. Prior to recommending any candidate for appointment to this position the Department of Foreign Affairs and Trade will make all such enquiries as are deemed necessary to determine the suitability of that candidate. Until all stages of the recruitment process have been fully completed a final determination cannot be made nor can it be deemed or inferred that such a determination has been made. Should the person recommended for appointment decline, or having accepted it, relinquish it or if an additional vacancy arises the Board may, at its discretion, select and recommend another person for appointment on the results of this selection process. Vacancies of a closely similar nature arising elsewhere in the Civil Service may be filled from the panel established by this competition.
11 Candidates' Rights - Review Procedures in relation to the Selection Process Applications must be made on the official application form and will be treated in strict confidence. All sections of the form must be fully completed. When completing the application form accuracy is essential as it will be used as you may be shortlisted on the basis of information supplied. Any inaccuracy in completing the form may result in rejection. Therefore, it is in your own interest to ensure that the information supplied in all sections is correct. The admission of a person to a competition, or invitation to attend an interview, is not to be taken as implying that the Department of Foreign Affairs & Trade are satisfied that such person fulfils the requirements of the competition or is not disqualified by law from holding the position and does not carry a guarantee that your application will receive further consideration. It is important, therefore, for you to note that the onus is on you to ensure that you meet the eligibility requirements for the competition before attending for interview. If you do not meet these essential entry requirements but nevertheless attend for interview you will be putting yourself to unnecessary expense as the Department will not be responsible for refunding any expenses incurred. Candidates' Obligations Candidates should note that canvassing will disqualify and will result in their exclusion from the process. Candidates must not: -knowingly or recklessly provide false information -canvass any person with or without inducements -interfere with or compromise the process in any way A third party must not personate a candidate at any stage of the process. Any person who contravenes the above provisions or who assists another person in contravening the above provisions is guilty of an offence. A person who is found guilty of an offence is liable to a fine/or imprisonment. In addition, where a person found guilty of an offence was or is a candidate at a recruitment process, then: where he/she has not been appointed to a post, he/she will be disqualified as a candidate; and where he/she has been appointed subsequently to the recruitment process in question, he/she shall forfeit that appointment. Specific candidate criteria Candidates must: -Have the knowledge and ability to discharge the duties of the post concerned -Be suitable on the grounds of character -Be suitable in all other relevant respects for appointment to the post concerned; and if successful, they will not be appointed to the post unless they: Agree to undertake the duties attached to the post and accept the conditions under which the duties are, or may be required to be, performed Are fully competent and available to undertake, and fully capable of undertaking, the duties attached to the position.
12 Deeming of candidature to be withdrawn Candidates who do not attend for interview or other test when and where required, or who do not, when requested, furnish such evidence as the Department of Foreign Affairs and Trade requires in regard to any matter relevant to their candidature, will have no further claim to consideration. Quality Customer Service We aim to provide an excellent quality service to all our customers. If, for whatever reason, you are unhappy with any aspect of the service you receive from us, we urge you to bring this to the attention of the unit or staff member concerned. This is important as it ensures that we are aware of the problem and can take the appropriate steps to resolve it. Feedback will be provided on written request. Data Protection Acts, 1988 and 2003 When your application form is received, we create a record in your name, which contains much of the personal information you have supplied. This personal record is used solely in processing your candidature. Such information held is subject to the rights and obligations set out in the Data Protection Acts, 1988 & To make a request under the Data Protection Acts 1988 & 2003, please submit your request in writing to FOI Unit, Department of Foreign Affairs and Trade.
13 Annex: Higher Executive Officer Level Competency Framework HIGHER EXECUTIVE OFFICER LEVEL Team Leadership Works with the team to facilitate high performance, developing clear and realistic objectives and addressing and performance issues if they arise Provides clear information and advice as to what is required of the team Strives to develop and implement new ways of working effectively to meet objectives Leads the team by example, coaching and supporting individuals as required Places high importance on staff development, training and maximising the skills and capacity of the team Is flexible and willing to adapt, positively contributing to the implementation of change Analysis & Decision Making Gathers and analyses information from relevant sources, weighing up a range of critical factors Takes account of any broader issues and related implications when making decisions Uses previous knowledge and experience in order to guide decisions Makes sound decisions with a well reasoned rationale and stands by these Puts forward solutions to address problems Management & Delivery of Results Takes responsibility and is accountable for the delivery of agreed objectives Successfully manages a range of different projects and work activities at the same time Is logical and pragmatic in approach, delivering the best possible results with the resources available Delegates work effectively, providing clear information and evidence as to what is required Applies appropriate systems/ processes to enable quality checking of all activities and outputs Practices and promotes a strong focus on delivering high quality customer service, for internal and external customers Interpersonal & Communication Skills Builds and maintains contact with colleagues and other stakeholders to assist in performing own role Acts as an effective link between staff and senior management Encourages open and constructive discussions around work issues Projects conviction, gaining buy-in by outlining relevant information and selling the benefits Treats others with diplomacy, tact, courtesy and respect, even in challenging circumstances Presents information clearly, concisely and confidently when speaking and in writing Drive and Commitment Strives to perform at a high level, investing significant energy to achieve agreed objectives Demonstrates resilience in the face of challenging circumstances and high demands Is personally trustworthy and can be relied upon Ensures that customers are at the heart of all services provided Upholds high standards of honesty, ethics and integrity Specialist Knowledge, Expertise and Self Development Has a clear understanding of the roles, objectives and targets of self and team and how they fit into the work of the unit and Department and effectively communicates this to others Has high levels of expertise and broad Public Sector knowledge relevant to his/her area of work Focuses on self development, striving to improve performance
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