understanding MyAccount

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1 understanding MyAccount https://myaccount.fuelbroadband.co.uk

2 Contents 1. How to Log in to MyAccount 2 2. What can you do from the welcome page of MyAccount? 4 3. Understanding My Bill 5 4. My Alerts 7 1

3 1. How to Log in to MyAccount To log in you ll need your username and password. This will have been sent to you by or letter when you registered for MyAccount. Can t find it? Don t worry, just us with your account details. View your bills Each month you ll be sent an letting you know your latest bill is ready to view. The contains a link to the login screen, or you can always just click on MyAccount login. Forgotten your password? 1. Click on forgotten password link on the login page 2. Put in your username & validated address 3. An is sent to your validated address with a unique link 4. Click on this link and you will be directed to the reset password page 5. Put in your username and new password 6. Your password will then be changed 7. You can now log in with this 2

4 Your first time The first time you log on to the Fuel Broadband MyAccount hub you will be asked to verify your address, this is for security reasons, we won t ask you again. You ll be directed to the screen below, where you will be asked to input your address, then re-confirm it and press the Validate Address button. Once you ve pressed this, the following screen will appear to confirm an has been sent to your address. When your arrives, click on the link in the , this will take you directly back to the MyAccount hub, where you can complete the last stage of the validation process. Once this is done, you can start enjoying the benefits. 3

5 2. What can you do from the welcome page of MyAccount? Your latest bill, including your current call spend for the month, are shown on the homepage. This can be downloaded or you can click on the View Charges to open up MyBill. Edit your account settings At the top right hand corner of the homepage, you ll find your Edit Account Settings option. Click the link and there s a pop up box (shown below) with all your account details. Here you can change passwords, update addresses, set user access and give access to others. 4

6 3. Understanding My Bill Your MyBill homepage shows you a detailed breakdown of products and services, allowing you to view and monitor your different areas of spending. You can also view your current unbilled charges. We keep all your usage information here. From comparing different bills to tracking back month-on-month, you can run reports to show how you ve been spending. This can then be explored further find out a detailed breakdown of calls, services, credits and any one-off charges 5

7 Reporting made easy By clicking on the graph hyperlink, the below page is then displayed as a cost comparison which you can then tweak to your requirements. Choose which bill, product and period you need to compare and the graph will change accordingly. You can even view all products at the same time. There is the option to print, save as PDF or to screen grab the graph image. Analyse your bill This great feature lets you analyse your bills, either by product or service category, and view your past bills. You can create tailored mini reports - using the drag and drop feature. The billing period shown can be changed by the drop-down menu at the top of the page. You can also amend the billing period by date, product, charge or number. These reports can be downloaded and saved too. 6

8 4. My Alerts You can choose to set up an event alert or a usage alert and we ll send you an notifying every time this happens. What is an event alert? You may want to be alerted to calls lasting over a certain length of time, calls to a particular number, calls of a particular cost or to a specific number or on a particular day. Usage alert Use the usage alert when you need to monitor usage via cost or duration in total. For example, unbilled calls totalling 5. 7

9 Setting alerts for events and usage Simply choose an alert type from the drop-down menu event or usage and on the right column choose to add the contact who you want the alert to be sent to by clicking on the drop-down box and selecting the right person. Continue to complete the alert details by popping the info in the boxes needed for details and measures. The new alert will automatically choose to the contact. Once happy, hit the green Add button in the bottom right hand corner and the alert will be added to the existing MyAlerts list. You can change this at any time. 8

10 For more information contact Fuel Broadband on: or 9

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