EA vs ITSM. itsmf

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "EA vs ITSM. itsmf 15.4.2014"

Transcription

1 EA vs ITSM itsmf

2 EA vs ITSM SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING

3 What is an enterprise in the context of EA? 3 Open Group defines "enterprise" as any collection of organizations that has a common set of goals. For example, an enterprise could be a government agency, a whole corporation, a division of a corporation, a single department, or a chain of geographically distant organizations linked together by common goals.

4 What is architecture is in the context of TOGAF? 4 ISO/IEC 42010:2007 defines "architecture" as: "The fundamental organization of a system, embodied in its components, their relationships to each other and the environment, and the principles governing its design and evolution." TOGAF embraces but does not strictly adhere to ISO/IEC 42010:2007 terminology. In TOGAF, "architecture" has two meanings depending upon the context: A formal description of a system, or a detailed plan of the system at component level to guide its implementation The structure of components, their inter-relationships, and the principles and guidelines governing their design and evolution

5 Different types of architecture 5 Business Architecture defines the business strategy, governance, organization, and key business processes Business Architecture Data Architecture describes the structure of an organization's logical and physical data assets and data management resources Application Architecture provides a blueprint for the individual application to be deployed, their interactions, and their relationships to the core business processes of the organization Data Architecture Application Architecture Technology Architecture describes the logical software and hardware capabilities that are required to support the deployment of business, data, and application services. This includes IT infrastructure, middleware, networks, communications, processing, standards Technology Architecture

6 TOGAF 9 Parts Part II: Architecture Development Method (ADM) Governance & Skills Part VII: Architecture Capability Framework 6 Part I: Introduction Structure & Terminology The Work Part III: Guidelines and Techniques Part VI: Reference Models TRM III-RM Part V: Enterprise Continuum & Tools Tools Part IV: Architecture Content Framework Continuum Classification Repository Work products TOGAF is a registered trademark of The Open Group in the United States and other countries.

7 Architecture Development Method ADM PREPARE - DESIGN - IMPLEMENT the principles and the tailored framework 7 architecture updates and... new requests for architecture work the scope and the commitment the BA and the gap the quality of implementation the DA and the gap the AA and the gap the implementation and migration plans the TA and the gap the workpackages and the transition architecture

8 Objectives of TOGAF ADM phases 8 Determine and establish the Architecture Capability Ensure that the architecture lifecycle is maintained Ensure that the Architecture Governance Framework is executed Ensure that the enterprise Architecture Capability meets current requirements Develop a high-level aspirational vision of the proposed enterprise architecture Obtain approval for a Statement of Architecture Work Ensure conformance with the Target Architecture by implementation projects Perform appropriate Architecture Governance functions for the solution Develop the Target Business or Data or Application or Technology Architecture Identify candidate Architecture Roadmap components Finalize the Architecture Roadmap and the supporting Implementation and Migration Plan Ensure that the Implementation and Migration Plan is coordinated with the enterprise s overall change portfolio Generate the initial complete version of the Architecture Roadmap Determine whether an incremental approach is required Manage architecture requirements identified during any execution of the ADM cycle or a phase Ensure that relevant architecture requirements are available for use by each phase

9 9

10 Enterprise Architecture vs IT service management 10 ITIL TOGAF Service management A set of specialized organizational capabilities for providing value to customers in the form of services IT service management (ITSM) The implementation and management of quality IT services that meet the needs of the business In TOGAF, "architecture" has two meanings depending upon the context: A formal description of a system, or a detailed plan of the system at component level to guide its implementation The structure of components, their inter-relationships, and the principles and guidelines governing their design and evolution ITIL is a registered trademark of AXELOS Limited TOGAF is a registered trademark of The Open Group in the United States and other countries.

11 Service definitions 11 ITIL Service A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks IT Service A service provided by an IT service provider. An IT service is made up of a combination of information technology, people and processes TOGAF ITIL is a registered trademark of AXELOS Limited TOGAF is a registered trademark of The Open Group in the United States and other countries. Business Service Supports business capabilities through an explicitly defined interface Explicitly governed by an organization Information System Service The automated elements of a business service An information system service may deliver or support part or all of one or more business services Platform Service A technical capability required to provide enabling infrastructure that supports the delivery of applications

12 TOGAF vs ITIL 12 ITIL concentrates in IT services that support business services Planning, developing, implementing, operating and improving IT services IT service management capability Architecture design is one of the service design aspects in ITIL ITIL refers especially to Data/Information, Application and IT infrastructure architectures but also to Service and Environmental architectures TOGAF concentrates in EA that supports the business goals Planning, developing, governing the implementation and operation and improving Architecture that describes how the enterprise needs to operate to achieve the business goals Architecture Capability TOGAF refers to IT Service Management and ITIL When building Architecture Capability, in Implementation Governance and in Architecture Change Management TOGAF does not go into details of ITSM coordination

13 TOGAF vs ITIL 13 Both are based on best practices Both should be tailored for each organization Business alignment was added into the later versions of both frameworks Both use Deming Cycle as the method of improvement Though it is not specifically mentioned in TOGAF ADM ITIL goes much deeper into guiding how continual improvement is done

14 Different perspectives 14 ITIL concentrates in managing IT services Business architecture is not in scope of ITIL Business architecture is one of the TOGAF architecture domains Service transition and service operation are part of ITIL service lifecycle Actual solution deployment and operation is not in scope of TOGAF

15 Positioning the Frameworks 15 ITIL is a registered trade mark of AXELOS Limited TOGAF is a registered trademark of The Open Group in the United States and other countries.

16 Positioning the Frameworks 16 Enterprise Architecture is one of the Enterprise capabilities IT service management is one of the Enterprise capabilities?

17 Positioning the Frameworks 17 Enterprise Architecture is one of the Enterprise capabilities? IT service management is one of the Enterprise capabilities

18 Governance, EA and ITSM SH Needs Business Goals GOVERNANCE EVALUATE Tool for governance and management of business goal achievement COBIT 18 PLANNING ITIL ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA JHKA (JHS179) TOGAF Tool for planning and governing implementation of the business need Tool for managing IT services that support business solutions IMPLEMENTING ITIL is a registered trade mark of AXELOS Limited. TOGAF is a registered trademark of The Open Group in the United States and other countries. CobiT is a registered trademark of the Information Systems Audit and Control Association (ISACA) and the IT Governance Institute.

19 Governance, EA and ITSM Lean/Agile Business SH Needs Business Goals GOVERNANCE EVALUATE Tool for governance and management of business goal achievement COBIT 19 Lean/ Agile EA Lean/Agile Services ITIL ITSM Tool for managing IT services that support business solutions IMPROVING OPERATING Business Programs Projects IMPLEMENTING PLANNING DEVELOPING EA JHKA (JHS179) TOGAF Tool for planning and governing implementation of the business need Lean/Agile Design ITIL is a registered trade mark of AXELOS Limited. TOGAF is a registered trademark of The Open Group in the United States and other countries. CobiT is a registered trademark of the Information Systems Audit and Control Association (ISACA) and the IT Governance Institute.

ITSM vs EA KAOS 10.3.2014

ITSM vs EA KAOS 10.3.2014 ITSM vs EA KAOS ITSM vs EA SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING IT service - ITIL 3 Lifecycle approach Service

More information

The IT Infrastructure Library (ITIL)

The IT Infrastructure Library (ITIL) IT service management is often equated with the Information Technology Infrastructure Library (ITIL), even though there are a variety of standards and frameworks contributing to the overall ITSM discipline.

More information

TOGAF. TOGAF & Major IT Frameworks, Architecting the Family. by Danny Greefhorst, MSc., Director of ArchiXL. IT Governance and Strategy

TOGAF. TOGAF & Major IT Frameworks, Architecting the Family. by Danny Greefhorst, MSc., Director of ArchiXL. IT Governance and Strategy TOGAF TOGAF & Major IT Frameworks, Architecting the Family by Danny Greefhorst, MSc., Director of ArchiXL TOGAF is a registered trademark of The Open Group. Copyright 2013 ITpreneurs. All rights reserved.

More information

ISO/IEC 20000 Part 1 the next edition. Lynda Cooper project editor for ISO20000 part 1

ISO/IEC 20000 Part 1 the next edition. Lynda Cooper project editor for ISO20000 part 1 ISO/IEC 20000 Part 1 the next edition Lynda Cooper project editor for ISO20000 part 1 Agenda The ISO20000 series Why has it changed Changes ITIL3 impact New requirements Changed requirements How to prepare

More information

Advanced Topics for TOGAF Integrated Management Framework

Advanced Topics for TOGAF Integrated Management Framework Instructor: Robert Weisman MSc, PEng, PMP CD Robert.weisman@buildthevision.ca Advanced Topics for TOGAF Integrated Management Framework ROBERT WEISMAN CEO BUILD THE VISION, INC. WWW.BUILDTHEVISION.CA EMAIL:

More information

TOGAF TOGAF & Major IT Frameworks, Architecting the Family

TOGAF TOGAF & Major IT Frameworks, Architecting the Family Fall 08 TOGAF TOGAF & Major IT Frameworks, Architecting the Family Date: February 2013 Prepared by: Danny Greefhorst, MSc., Director of ArchiXL TOGAF is a registered trademark of The Open Group. TOGAF

More information

Successful Enterprise Architecture. Aligning Business and IT

Successful Enterprise Architecture. Aligning Business and IT Successful Enterprise Architecture Aligning Business and IT 1 Business process SOLUTIONS WHITE PAPER Executive Summary...3 An Integrated Business & IT Infrastructure...3 Benefits to Business and IT Go

More information

ITIL's IT Service Lifecycle - The Five New Silos of IT

ITIL's IT Service Lifecycle - The Five New Silos of IT The workable, practical guide to Do IT Yourself Vol. 4.01 January 1, 2008 ITIL's IT Service Lifecycle - The Five New Silos of IT By Rick Lemieux In my last article I spoke about IT s evolution from its

More information

TOGAF and ITIL. A White Paper by: Serge Thorn Merck Serono International SA

TOGAF and ITIL. A White Paper by: Serge Thorn Merck Serono International SA A White Paper by: Serge Thorn Merck Serono International SA June 2007 Copyright 2007 The Open Group All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or

More information

Module F13 The TOGAF Certification for People Program

Module F13 The TOGAF Certification for People Program Module F13 The TOGAF Certification for People Program V9.1 Edition Copyright 010-011 Slide 1 of All rights reserved Published by The Open Group, 011 The TOGAF Certification for People Program Slide of

More information

TOGAF usage in outsourcing of software development

TOGAF usage in outsourcing of software development Acta Informatica Pragensia 2(2), 2013, 68 76, DOI: 10.18267/j.aip.25 Section: Online: aip.vse.cz Peer-reviewed papers TOGAF usage in outsourcing of software development Aziz Ahmad Rais 1, Rudolf Pecinovsky

More information

MODELING VIRTUAL ORGANIZATION ARCHITECTURE WITH THE VIRTUAL ORGANIZATION BREEDING METHODOLOGY

MODELING VIRTUAL ORGANIZATION ARCHITECTURE WITH THE VIRTUAL ORGANIZATION BREEDING METHODOLOGY 01 MODELING VIRTUAL ORGANIZATION ARCHITECTURE WITH THE VIRTUAL ORGANIZATION BREEDING METHODOLOGY Zbigniew Paszkiewicz, Willy Picard Dept. of Information Technology Poznan University of Economics Mansfelda

More information

Introduction: ITIL Version 3 and the ITIL Process Map V3

Introduction: ITIL Version 3 and the ITIL Process Map V3 Introduction: ITIL Version 3 and the ITIL Process Map V3 IT Process Maps www.it-processmaps.com IT Process Know-How out of a Box IT Process Maps GbR, 2009-2 - Contents HISTORY OF ITIL... 4 The Beginnings...

More information

itsmf USA Problem Management Community of Interest

itsmf USA Problem Management Community of Interest itsmf USA Problem Management Community of Interest How to Assess and Improve Your Problem Management Process Moderator John Clipp Speaker Ted Gaughan Problem Management SIG President ITSM Practice Lead

More information

Developing Business Architecture with TOGAF

Developing Business Architecture with TOGAF Developing Business Architecture with TOGAF Building Business Capability 2013 Las Vegas, NV Armstrong Process Group, Inc. www.aprocessgroup.com Objectives Introduce The Open Group Architecture Framework

More information

IT Service Management tools - Acquisition and implementation

IT Service Management tools - Acquisition and implementation IT Service Management tools - and implementation Christian F. Nissen, CFN People A/S ITIL and PRINCE2 are Registered Trade Marks of Axelos in the United Kingdom and other countries COBIT is a registered

More information

Adapting IT Governance Frameworks to Ensure Control and Visibility of Open Source

Adapting IT Governance Frameworks to Ensure Control and Visibility of Open Source Adapting IT Governance Frameworks to Ensure Control and Visibility of Open Source Dave Lounsbury, CTO & Vice President, The Open Group Peter Vescuso, EVP of Marketing & Business Development, Black Duck

More information

Service Oriented Architecture (SOA) Architecture, Governance, Standards and Technologies

Service Oriented Architecture (SOA) Architecture, Governance, Standards and Technologies Service Oriented Architecture (SOA) Architecture, Governance, Standards and Technologies 3-day seminar Give Your Business the Competitive Edge SOA has rapidly seized the momentum and center stage because

More information

How to bridge the gap between business, IT and networks

How to bridge the gap between business, IT and networks ericsson White paper Uen 284 23-3272 October 2015 How to bridge the gap between business, IT and networks APPLYING ENTERPRISE ARCHITECTURE PRINCIPLES TO ICT TRANSFORMATION A digital telco approach can

More information

Global Strategic Sourcing Services

Global Strategic Sourcing Services where experience counts Global Strategic Sourcing Services Capabilities Overview Prepared For: Our Current and Future Valued Clients Our Strategic Sourcing Capabilities Sourcing Strategy Deciding whether

More information

PinkVERIFY 2011 IT SERVICE MANAGEMENT TOOL ASSESSMENT. Produced By : Pink Elephant Date : May 2015

PinkVERIFY 2011 IT SERVICE MANAGEMENT TOOL ASSESSMENT. Produced By : Pink Elephant Date : May 2015 PinkVERIFY 2011 IT SERVICE MANAGEMENT TOOL ASSESSMENT Produced By : Pink Elephant Date : May 2015 1 Table Of Contents 1 PinkVERIFY IT Service Management Tool Assessment Service... 3 1.1 Executive Summary...

More information

INTEGRATED SERVICE ARCHITECTURE FRAMEWORK (ISAF) FOR ITIL V3

INTEGRATED SERVICE ARCHITECTURE FRAMEWORK (ISAF) FOR ITIL V3 INTEGRATED SERVICE ARCHITECTURE FRAMEWORK (ISAF) FOR ITIL V3 Akbar Nabiollahi Faculty of Computer science and Information System University Teknologi Malaysia 81310, Skudai, Johor nabi_ir@yahoo.com Rose

More information

Open Group SOA Governance. San Diego 2009

Open Group SOA Governance. San Diego 2009 Open Group SOA Governance San Diego 2009 SOA Governance Aspects A comprehensive view of SOA Governance includes: People Organizational structures Roles & Responsibilities Processes Governing processes

More information

The Role of Business Capabilities in Strategic Planning. Sneaking up on Quality Using Business Architecture in a learning corporation

The Role of Business Capabilities in Strategic Planning. Sneaking up on Quality Using Business Architecture in a learning corporation The Role of Business Capabilities in Strategic Planning Sneaking up on Quality Using Business Architecture in a learning corporation 2 Credits The Open Management Group, Business Architecture Special Interest

More information

Service Oriented Architecture (SOA) Architecture, Governance, Standards and Technologies

Service Oriented Architecture (SOA) Architecture, Governance, Standards and Technologies Service Oriented Architecture (SOA) Architecture, Governance, Standards and Technologies 3-day seminar Give Your Business the Competitive Edge SOA has rapidly seized the momentum and center stage because

More information

IT Services Management Service Brief

IT Services Management Service Brief IT Services Management Service Brief Capacity Management Prepared by: Rick Leopoldi May 25, 2002 Copyright 2002. All rights reserved. Duplication of this document or extraction of content is strictly forbidden.

More information

Preparation Guide. Side entry to the EXIN Expert in IT Service Management based on ISO/IEC 20000

Preparation Guide. Side entry to the EXIN Expert in IT Service Management based on ISO/IEC 20000 Preparation Guide Side entry to the EXIN Expert in IT Service Management based on ISO/IEC 20000 Edition June 2015 Copyright 2015 EXIN All rights reserved. No part of this publication may be published,

More information

ISO/IEC 20000 Part 1 the next edition

ISO/IEC 20000 Part 1 the next edition ISO/IEC 20000 Part 1 the next edition Lynda Cooper Independent Consultant UK representative to ISO and project editor for ISO20000 part 1 Synopsis ISO/IEC 20000 part 1 was published in 2005. Since then,

More information

Certified Information Security Manager (CISM)

Certified Information Security Manager (CISM) Certified Information Security Manager (CISM) Course Introduction Course Introduction Domain 01 - Information Security Governance Lesson 1: Information Security Governance Overview Information Security

More information

Module 6 Essentials of Enterprise Architecture Tools

Module 6 Essentials of Enterprise Architecture Tools Process-Centric Service-Oriented Module 6 Essentials of Enterprise Architecture Tools Capability-Driven Understand the need and necessity for a EA Tool IASA Global - India Chapter Webinar by Vinu Jade

More information

500 Creek View Road Newark, DE 19808. LearningServices@compaid.com www.compaid.com/learningservices. ITIL Foundation Training Business Case

500 Creek View Road Newark, DE 19808. LearningServices@compaid.com www.compaid.com/learningservices. ITIL Foundation Training Business Case 500 Creek View Road Newark, DE 19808 LearningServices@compaid.com www.compaid.com/learningservices ITIL Foundation Training Business Case BUSINESS CASE WHAT IS ITIL? ITIL is the most widely used and successful

More information

IT Architecture and Service Management with ADOit. Product of the BOC Management Office

IT Architecture and Service Management with ADOit. Product of the BOC Management Office IT Architecture and Service Management with ADOit Product of the BOC Management Office Moving Towards Sustained Control of Business Architecture and IT Processes: IT Governance Define the Objectives The

More information

Preparation Guide. EXIN IT Service Management Associate based on ISO/IEC 20000

Preparation Guide. EXIN IT Service Management Associate based on ISO/IEC 20000 Preparation Guide EXIN IT Service Management Associate based on ISO/IEC 20000 Edition January 2014 Copyright 2014 EXIN All rights reserved. No part of this publication may be published, reproduced, copied

More information

Somewhere Today, A Project is Failing

Somewhere Today, A Project is Failing Aligning CobiT and ITIL - The Business Benefit 2007 ISACA All rights reserved www.isaca.org Page - 1 Somewhere Today, A Project is Failing Chapter 1, Peopleware 2nd edition Tom DeMarco 2007 ISACA All rights

More information

BiSL Glossary. 5 February 2014

BiSL Glossary. 5 February 2014 Acceptance test Annual Business Information Management plan Annual information provisioning plan Application Application management ASL (Application Services Library) ASP (Application Service Providing)

More information

Tutorial: Towards better managed Grids. IT Service Management best practices based on ITIL

Tutorial: Towards better managed Grids. IT Service Management best practices based on ITIL Tutorial: Towards better managed Grids. IT Service Management best practices based on ITIL EGI Technical Forum 2011, Lyon (France) September 22, 2011 Dr. Thomas Schaaf www.gslm.eu EMERGENCE TECH LTD. The

More information

Improving Service Asset and Configuration Management with CA Process Maps

Improving Service Asset and Configuration Management with CA Process Maps TECHNOLOGY BRIEF: SERVICE ASSET AND CONFIGURATION MANAGEMENT MAPS Improving Service Asset and Configuration with CA Process Maps Peter Doherty CA TECHNICAL SALES Table of Contents Executive Summary SECTION

More information

California Enterprise Architecture Framework

California Enterprise Architecture Framework Version 2.0 August 01, 2013 This Page is Intentionally Left Blank Version 2.0 ii August 01, 2013 TABLE OF CONTENTS 1 Executive Summary... 1 1.1 What is Enterprise Architecture?... 1 1.2 Why do we need

More information

Enhancing IT Governance, Risk and Compliance Management (IT GRC)

Enhancing IT Governance, Risk and Compliance Management (IT GRC) Enhancing IT Governance, Risk and Compliance Management (IT GRC) Enabling Reliable eservices Tawfiq F. Alrushaid Saudi Aramco Agenda GRC Overview IT GRC Introduction IT Governance IT Risk Management IT

More information

IT Service Management ITIL, COBIT

IT Service Management ITIL, COBIT IT Service Management ITIL, COBIT Bülent Ekuklu Business Development Executive IBM Global Services Global Conditions are Changing 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% Agriculture Manufacturing Service

More information

ITIL. Lifecycle. www.alctraining.com.my. ITIL Intermediate: Continual Service Improvement. Service Strategy. Service Design. Service Transition

ITIL. Lifecycle. www.alctraining.com.my. ITIL Intermediate: Continual Service Improvement. Service Strategy. Service Design. Service Transition Take your ITIL skills to the next level ITIL Lifecycle ITIL Intermediate: Part of the complete ITIL Education Program Advance your career Add value to your organisation Gain credits towards ITIL Expert

More information

ISO20000: What it is and how it relates to ITIL v3

ISO20000: What it is and how it relates to ITIL v3 ISO20000: What it is and how it relates to ITIL v3 John DiMaria; Certified Six Sigma BB, HISP BSI Product Manager; ICT (ISMS,ITSM,BCM) Objectives and Agenda To raise awareness, to inform and to enthuse

More information

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,

More information

ITIL v3 Service Manager Bridge

ITIL v3 Service Manager Bridge ITIL v3 Service Manager Bridge Course Length: 5 Days Course Overview This 5 day hands on, certification training program enables ITIL Version 2 certified Service Managers to upgrade their Service Manager

More information

EXIN Foundation in IT Service Management based on ISO/IEC 20000

EXIN Foundation in IT Service Management based on ISO/IEC 20000 Preparation Guide EXIN Foundation in IT Service Management based on ISO/IEC 20000 Edition June 2015 Copyright 2015 EXIN All rights reserved. No part of this publication may be published, reproduced, copied

More information

Preparation Guide. EXIN IT Service Management Associate Bridge based on ISO/IEC 20000

Preparation Guide. EXIN IT Service Management Associate Bridge based on ISO/IEC 20000 Preparation Guide EXIN IT Service Management Associate Bridge based on ISO/IEC 20000 Edition January 2014 Copyright 2014 EXIN All rights reserved. No part of this publication may be published, reproduced,

More information

Introduction to ITIL for Project Managers

Introduction to ITIL for Project Managers CSC NORTH AMERICAN PUBLIC SECTOR Introduction to ITIL for Project Managers May Chantilly Luncheon Linda Budiman, PMP ITILv2 & ITILv3 Process Architect ITIL Service Manager, CobiT certified 5/13/2008 8:08:45

More information

MANAGED SERVICES FOR THE PROGRAM MANAGEMENT OFFICE

MANAGED SERVICES FOR THE PROGRAM MANAGEMENT OFFICE PMO Symposium MANAGED SERVICES FOR THE PROGRAM MANAGEMENT OFFICE INTRODUCTION As Program Management Offices (PMOs) continue to grow in an expanded role, it is increasingly more important that the integration

More information

Employing ITSM in Value Added Service Provisioning

Employing ITSM in Value Added Service Provisioning RL Consulting People Process Technology Organization Integration Employing ITSM in Value Added Service Provisioning Prepared by: Rick Leopoldi January 31, 2015 BACKGROUND Service provisioning can oftentimes

More information

TOGAF 9 Level 1 + 2 Exam Study Guide

TOGAF 9 Level 1 + 2 Exam Study Guide TOGAF 9 Level 1 + 2 Exam Study Guide Created by Nik Ansell http://ae.linkedin.com/in/nikansell Introduction This document was created to help focus the study areas of TOGAF 9 students, studying for the

More information

ITIL Service Lifecycles and the Project Manager

ITIL Service Lifecycles and the Project Manager 1 ITIL Service Lifecycles and the Project Manager The intersection of IT Service and Project Delivery Presented to: Kansas City Mid-America PMI Chapter Mark Thomas January 17, 2011 1 Agenda 2 Introduction

More information

Introduction to SOA governance and service lifecycle management.

Introduction to SOA governance and service lifecycle management. -oriented architecture White paper March 2009 Introduction to SOA governance and Best practices for development and deployment Bill Brown, executive IT architect, worldwide SOA governance SGMM lead, SOA

More information

ITIL and TOGAF 9.1: two frameworks

ITIL and TOGAF 9.1: two frameworks ITIL and TOGAF 9.1: two frameworks Tom van Sante and Jeroen Ermers, KPN IT Solutions White Paper August 2013 The Stationery Office 2013 2 ITIL and TOGAF 9.1: two frameworks Contents Management summary

More information

IT Services Management Service Brief

IT Services Management Service Brief IT Services Management Service Brief Release Management Prepared by: Rick Leopoldi May 25, 2002 Copyright 2002. All rights reserved. Duplication of this document or extraction of content is strictly forbidden.

More information

Architecture & Change Management

Architecture & Change Management Architecture & Change Introduction Strategic Planning, Architecture and Change Organizing technical changes architectural and component IT Change Framework Areas of Technology and IS Architecture TCM and

More information

TECHNOLOGY IT ROADMAP SERVICE CORE

TECHNOLOGY IT ROADMAP SERVICE CORE BE FREE BE FREE OF TECHNOLOGY IT ROADMAP SERVICE CORE TALK TO OUR EXPERTS 1.877.222.8615 www.bestit.com WHY GET AN IT ROADMAP? Enterprise competitive performance is a critical differentiator in today s

More information

Enterprise IT Architectures Enterprise Architecture Governance

Enterprise IT Architectures Enterprise Architecture Governance Dr. Hans-Peter Hoidn Executive Architect IBM Software Group Enterprise IT s Enterprise Governance Agenda I. Enterprise Governance & Transition II. SOA Governance III. Q&A 2 Enterprise Governance & Transition

More information

Combine ITIL and COBIT to Meet Business Challenges

Combine ITIL and COBIT to Meet Business Challenges Combine ITIL and COBIT to Meet Business Challenges By Peter Hill, Director, IT Governance Network, and Ken Turbitt, Best Practices Director, BMC Software BEST PRACTICES WHITE PAPER Table of Contents ABSTRACT...

More information

Enterprise Architecture Assessment Guide

Enterprise Architecture Assessment Guide Enterprise Architecture Assessment Guide Editorial Writer: J. Schekkerman Version 2.2 2006 Preface An enterprise architecture (EA) establishes the organization-wide roadmap to achieve an organization s

More information

Preparation Guide. EXIN IT Service Management Executive Consultant/Manager based on ISO/IEC 20000

Preparation Guide. EXIN IT Service Management Executive Consultant/Manager based on ISO/IEC 20000 Preparation Guide EXIN IT Service Management Executive Consultant/Manager based on ISO/IEC 20000 Edition March 2014 Copyright 2014 EXIN All rights reserved. No part of this publication may be published,

More information

Background: Business Value of Enterprise Architecture TOGAF Architectures and the Business Services Architecture

Background: Business Value of Enterprise Architecture TOGAF Architectures and the Business Services Architecture Business Business Services Services and Enterprise and Enterprise This Workshop Two parts Background: Business Value of Enterprise TOGAF s and the Business Services We will use the key steps, methods and

More information

The Future of Best Practices in IT Service Management - ITIL Version 3 Explained

The Future of Best Practices in IT Service Management - ITIL Version 3 Explained The Future of Best Practices in IT Service Management - ITIL Version 3 Explained Reg Harbeck CA Monday, August 13, 2007 Session 1455 ITIL V3: The Processes Governance Processes: Service Measurement Service

More information

ITIL V3 Sample Questions Page 1 of 15 Sample ITIL version 3 Foundation Examination. Instructions

ITIL V3 Sample Questions Page 1 of 15 Sample ITIL version 3 Foundation Examination. Instructions Page 1 of 15 Sample ITIL version 3 Foundation Examination Instructions 40 questions should be attempted. There are no trick questions. You have 60 minutes to complete this paper. Candidates sitting the

More information

White Paper. COBIT 5 & BiSL

White Paper. COBIT 5 & BiSL White Paper COBIT 5 & BiSL This paper compares the scope and perspective of COBIT 5 and BiSL and shows how these two frameworks can be used in conjunction to assure that business information management

More information

ITIL: What it is What it Can Do For You V2.1

ITIL: What it is What it Can Do For You V2.1 ITIL: What it is What it Can Do For You V2.1 Service Solution Company Facilitated by: Patrick Musto Agenda Answer the questions what? and how? Historical Background Fundamental Principles 5 Lifecycle Phases

More information

IT Service Management

IT Service Management IT Service Management Policy Based IT Service Management White Paper Prepared by: Rick Leopoldi March 23, 2004 Copyright 2001. All rights reserved. Duplication of this document or extraction of content

More information

Implementation of GWEA: Case study of KZN Provincial Government. By Irshad Abdulla (Senior Specialist: Architecture, SITA)

Implementation of GWEA: Case study of KZN Provincial Government. By Irshad Abdulla (Senior Specialist: Architecture, SITA) Implementation of GWEA: Case study of KZN Provincial Government By Irshad Abdulla (Senior Specialist: Architecture, SITA) Objectives Define problem statement High level overview of GWEA Overview of practitioner

More information

EXIN IT Service Management Foundation based on ISO/IEC 20000

EXIN IT Service Management Foundation based on ISO/IEC 20000 Sample Exam EXIN IT Service Management Foundation Edition October 2013 Copyright 2013 EXIN All rights reserved. No part of this publication may be published, reproduced, copied or stored in a data processing

More information

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.) This document supplements the detailed description in the course brochures and provides answers to the most frequently asked questions. What does the Project Management Institute R.E.P designation mean?

More information

Managing Change Using Enterprise Architecture

Managing Change Using Enterprise Architecture Managing Change Using Enterprise Architecture Abdallah El Kadi, PMP, CISSP, TOGAF Chief Executive Officer, Shift Technologies Managing Director, Open Group Arabia Email: Abdallah.Kadi@awrostamani.com Website:

More information

SOA + BPM = Agile Integrated Tax Systems. Hemant Sharma CTO, State and Local Government

SOA + BPM = Agile Integrated Tax Systems. Hemant Sharma CTO, State and Local Government SOA + BPM = Agile Integrated Tax Systems Hemant Sharma CTO, State and Local Government Nothing Endures But Change 2 Defining Agility It is the ability of an organization to recognize change and respond

More information

What s New In ITIL V3?

What s New In ITIL V3? What s New In ITIL V3? George Spalding VP, Global Events Pink Elephant Pink Elephant Leading The Way In IT Management Best Practices The ITIL Books (V2) T h e B u s i n e s s Planning To Implement Service

More information

White Paper. Business Analysis meets Business Information Management

White Paper. Business Analysis meets Business Information Management White Paper BABOK v2 & BiSL Business Analysis meets Business Information Management Business Analysis (BA) and Business Information Management (BIM) are two highly-interconnected fields that contribute

More information

2.1 MBI Framework 2.2 ITIL 2.3 COBIT

2.1 MBI Framework 2.2 ITIL 2.3 COBIT Extending MBI Model using ITIL and COBIT Processes DOI: 10.20470/jsi.v6i4.244 Sona Karkoskova 1, George Feuerlicht 1,2 1 Faculty of Informatics and Statistics University of Economics, Prague 2 Unicorn

More information

Building Business Capabilities

Building Business Capabilities Building Business Capabilities using BiZZdesign Architect and ArchiMate October 17 th, 2013 Your presenter today Business and IT majors, University of Twente, Netherlands Experience in application, business

More information

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)

Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.) This document supplements the detailed description in the course brochures and provides answers to the most frequently asked questions. New! Changes to Project Management Institute (PMI) PDU Programme

More information

IT Services Management Service Brief

IT Services Management Service Brief IT Services Management Service Brief Service Continuity (Disaster Recovery Planning) Prepared by: Rick Leopoldi May 25, 2002 Copyright 2002. All rights reserved. Duplication of this document or extraction

More information

TOGAF overview and relation

TOGAF overview and relation TOGAF overview and relation with ITIL3 ITSMF Egypt Tom van Sante Supplier representative boardmember tom.vansante@kpn.com Thames Tower, 37-45 Station Road, Reading, RG1 1LX United Kingdom Tel +44 118 950

More information

Domenico Raguseo. IT Governance e Business Technology (approfondimenti su ITIL)

Domenico Raguseo. IT Governance e Business Technology (approfondimenti su ITIL) IT Governance e Business Technology (approfondimenti su ITIL) Domenico Raguseo Italy Client Technical Professional Manager SW Europe Service Management Solution Architect Leader http://www.linkedin.com/in/dragus

More information

From Capability-Based Planning to Competitive Advantage Assembling Your Business Transformation Value Network

From Capability-Based Planning to Competitive Advantage Assembling Your Business Transformation Value Network From Capability-Based Planning to Competitive Advantage Assembling Your Business Transformation Value Network Marc Lankhorst, BiZZdesign Iver Band, Cambia Health Solutions INTRODUCTIONS 2 1 Marc Lankhorst

More information

IBM and the IT Infrastructure Library.

IBM and the IT Infrastructure Library. IBM Global Services September 2004 IBM and the IT Infrastructure Library. How IBM supports ITIL and provides ITIL-based capabilities and solutions Page No. 2 Contents ITIL Planning for Service 2 Executive

More information

Setting up an Effective Enterprise Architecture capability. Simon Townson Principal Enterprise Architect SAP

Setting up an Effective Enterprise Architecture capability. Simon Townson Principal Enterprise Architect SAP Setting up an Effective Enterprise Architecture capability Simon Townson Principal Enterprise Architect SAP Agenda Why? People and Organisation EA Framework Standards and Templates Tools Processes SAP

More information

IT governance and business organization: some trends about the management of application portfolio

IT governance and business organization: some trends about the management of application portfolio IT governance and business organization: some trends about the management of application portfolio Roberto Candiotto, Silvia Gandini 1 1 Dipartimento di Studi per l Economia e l Impresa (Università del

More information

ITC 19 th November 2015 Creation of Enterprise Architecture Practice

ITC 19 th November 2015 Creation of Enterprise Architecture Practice ITC 19.11.15 ITC 19 th November 2015 Creation of Enterprise Architecture Practice C Description of paper 1. As part of a wider strategy of Digital Transformation of the University s core services, ISG

More information

A Case Study in Consolidation and Integration in the ITSM Space. Lionel Laratte itsmf Ottawa-Gatineau May 3, 2016

A Case Study in Consolidation and Integration in the ITSM Space. Lionel Laratte itsmf Ottawa-Gatineau May 3, 2016 A Case Study in Consolidation and Integration in the ITSM Space Lionel Laratte itsmf Ottawa-Gatineau May 3, 2016 Introduction 2 Lionel Laratte Degrees & Certification BA Journalism MBA ITIL PMP Certified

More information

HP ITSM Assessment Services Helping you reach the levels of service your business requires

HP ITSM Assessment Services Helping you reach the levels of service your business requires HP ITSM Assessment Services Helping you reach the levels of service your business requires HP ITSM Assessment Services are designed to help you achieve the IT service levels your business requires by reducing

More information

SITA Service Management Strategy Implementation. Presented by: SITA Service Management Centre

SITA Service Management Strategy Implementation. Presented by: SITA Service Management Centre SITA Service Management Strategy Implementation Presented by: SITA Service Management Centre Contents What is a Service? What is Service Management? SITA Service Management Strategy Methodology Service

More information

Extended Enterprise Architecture Framework Essentials Guide

Extended Enterprise Architecture Framework Essentials Guide Extended Enterprise Architecture Framework Essentials Guide Editorial Writer: J. Schekkerman Version 1.5 2006 Preface An enterprise architecture (EA) establishes the organization-wide roadmap to achieve

More information

NASCIO EA Development Tool-Kit Solution Architecture. Version 3.0

NASCIO EA Development Tool-Kit Solution Architecture. Version 3.0 NASCIO EA Development Tool-Kit Solution Architecture Version 3.0 October 2004 TABLE OF CONTENTS SOLUTION ARCHITECTURE...1 Introduction...1 Benefits...3 Link to Implementation Planning...4 Definitions...5

More information

Proven approaches for Legacy Systems Modernization

Proven approaches for Legacy Systems Modernization Proven approaches for Legacy Systems Modernization Dr. Setrag Khoshafian, Chief Evangelist Agenda: Legacy Modernization Through BPM The Pain Points for Legacy Modernization BPM Suites For Modernizing The

More information

HP Service Manager. Software Version: 9.34 For the supported Windows and UNIX operating systems. Processes and Best Practices Guide

HP Service Manager. Software Version: 9.34 For the supported Windows and UNIX operating systems. Processes and Best Practices Guide HP Service Manager Software Version: 9.34 For the supported Windows and UNIX operating systems Processes and Best Practices Guide Document Release Date: July 2014 Software Release Date: July 2014 Legal

More information

Recent Advances in Automatic Control, Information and Communications

Recent Advances in Automatic Control, Information and Communications Proposal of the improvement of actual ITIL version based on comparative IT Service Management methodologies and standards The implementation of IT Service Management frameworks and standards Anel Tanovic*,

More information

Integrating ITSM and Cloud into Enterprise IT Governance

Integrating ITSM and Cloud into Enterprise IT Governance ITSM and Cloud Computing: Integrating ITSM and Cloud into Enterprise IT Governance Presented by: Eric Marks AgilePath Corporation President & CEO Agenda ITSM in Enterprise Governance Context ITSM Integration

More information

Realizing business flexibility through integrated SOA policy management.

Realizing business flexibility through integrated SOA policy management. SOA policy management White paper April 2009 Realizing business flexibility through integrated How integrated management supports business flexibility, consistency and accountability John Falkl, distinguished

More information

Contents Foreword Preface Acknowledgments Introduction to Technical Architecture Chaos and Control

Contents Foreword Preface Acknowledgments Introduction to Technical Architecture Chaos and Control Contents Foreword vii Preface xi Acknowledgments xvii 1. Introduction to Technical Architecture 1 1.1 Background 1 1.2 Definition of Architecture 1 1.3 A Brief History of Technical Architectures 7 The

More information

Is ITIL All Theory and No Practice?

Is ITIL All Theory and No Practice? Is ITIL All Theory and No Practice? Carolyn M. Hennings PMP, IT Service Manager ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered

More information

ITIL Foundation Course 2 - Introduction to ITSM

ITIL Foundation Course 2 - Introduction to ITSM ITIL Foundation Course 2 - Introduction to ITSM Lesson Slide 1 ITSM as a Practice Topics Discussed The Practice of IT Service Management Good Practice Service Service Management Process Model Practice

More information

Control Costs with a 4-Speed SACM Transmission

Control Costs with a 4-Speed SACM Transmission WHITE PAPER: Control Costs with a 4-Speed SACM Transmission Brent J. Knipfer Director ITSM Product Management CompuCom May 2012 Executive Summary IT executives are clamoring for more control over the physical

More information

SACM and CMDB Strategy and Roadmap. David Lowe ActionableITSM.com March 20, 2012

SACM and CMDB Strategy and Roadmap. David Lowe ActionableITSM.com March 20, 2012 SACM and CMDB Strategy and Roadmap David Lowe ActionableITSM.com March 20, 2012 Disclaimer The strategy and roadmap information presented here is generic by nature and based on a highly hypothetical use

More information

GAIA Service Catalogs: A Framework for the Construction of IT Service Catalogs

GAIA Service Catalogs: A Framework for the Construction of IT Service Catalogs Revista de Sistemas de Informação da FSMA n. 14 (2014) pp. 11-25 http://www.fsma.edu.br/si/sistemas.html GAIA Service Catalogs: A Framework for the Construction of IT Service Catalogs Luiz Henrique Taconi,

More information