MMI Investor Day. Agenda. Products and Solutions Business. Overview Strategic Direction Adding Value Opportunities. Etienne de Waal June 2015

Transcription

1 MMI Investor Day Products and Solutions Business Etienne de Waal June 2015 Slide No 1 Agenda Overview Strategic Direction Adding Value 1

2 MMI s Client-centric Strategy MMI to adopt a client-centric strategy with a focus on Financial Wellness NICOLAAS KRUGER, 2013 Slide No 3 Strategy Implementation MMI Operating Structure Segment and Channel Businesses Metropolitan Retail Momentum Retail Corporate and Public Sector International Client Engagement Solutions Financial Wellness Wellness and Rewards Safety and Education Big Data and Client Analytics Partner Management Products and Solutions Business Centres of Excellence Life Insurance Legacy Book Investments and Savings Health Short-term Insurance Payment Solutions Research Group-wide Functions Group Finance Balance Sheet Management (BSM) Brand and Corporate Affairs Strategic HR and Transformation Risk Management Chief Operating Officer Slide No 4 2

3 Products and Solutions Experienced Team Life Insurance Legacy Book Investments and Savings Health Hannes Viljoen BChD, MChD, DHA, MBL 25 years Thinus Alsworth-Elvey B Com, LLB, LLM, H Dip Tax 20 years Research Philip du Preez BSc, B Com (Hons) Act Sci 26 years Payment Solutions Sibusiso Mabuza B Com (Hons), LAP 17 years Short-term Insurance Dylan Garnett BSc, B Com (Hons) 8 years Reinder Nauta MBChB 17 years Nico van der Walt BSc (Hons), FFA, CFA 25 years Angus Brown BSc (Hons), AMP (Oxford) 17 years Brand Pretorius B Com, LLB 10 years Slide No 5 Agenda Overview Strategic Direction Adding Value 3

4 MMI s Client-Centric Strategy Strategy Map A culture that is grounded in the values of accountability, excellence, integrity, diversity, innovation and teamwork Slide No 7 Products and Solutions Purpose To enhance the financial wellness of people, their communities and their businesses, by using our technical capabilities and insights to innovate and create value in the delivery of solutions Slide No 8 4

5 Products and Solutions Segment Partner Aspirations Understand us, our strategy, our needs and aspirations Provide useful insights Provide reliable, comprehensive and readily available information Leading technical domain expertise Highly proactive, responsive and adaptable Always innovating Comprehensive set of world-class capabilities Flexible solutions that adapt to lifetime financial wellness needs Appropriate pricing strategies with insight Enable value for money Facilitate a consistently excellent client experience Enhance trust in our brands They unlock value Slide No 9 Agenda Overview Strategic Direction Adding Value 5

6 Strategic Focus Areas Growth Improve simultaneous delivery of products and solutions to multiple segments and geographies Improve delivery to a rapidly increasing client base without sacrificing quality Support disruptive growth initiatives Slide No 11 Strategic Focus Areas Client-Centricity Improve understanding of client behaviour and culture Improve knowledge of competitor and product environments Improve understanding of legislative environment Improve the fulfilment of segment Client Value Propositions, through innovative co-creation and appropriately blended use of licences Improve client management and profitability through insights Slide No 12 6

7 Strategic Focus Areas Excellence Reduce duplication to unlock value Improve cost-efficiency by leveraging scale Improve time to market Maximise the value of clients through innovative product management Optimise processes to support excellent client experience Optimise capital efficiency Build unique IP that can be leveraged to unlock value in multiple segments Slide No 13 Enablers Embed a collaborative, innovative, client-centric and performance-based culture, supported by aligned incentive structures Improve flexibility, reliability and modularity of the systems architecture Optimise the client-centric business model architecture to ensure a strong connection to segments Slide No 14 7

8 Strategic Initiatives Key Themes Identify and build unique IP to be leveraged Communicate unique IP to Segment Businesses Understand specific Segment environment, needs and Customer Value Propositions Rework product solutions to better fit Segment Customer Value Propositions Identify areas of optimisation in each Centre of Excellence Alignment and leverage of quality resources Slide No 15 Agenda Overview Strategic Direction Adding Value 8

9 Life Insurance Client pricing methodology and parameters Underwriting and claims management Reinsurance Multitude of administration platforms Strengthen technical capabilities that build IP Application of health insights in mortality and morbidity management International support Slide No 17 Legacy Book Consistent management of legislative and other impacts across all client segments Singular legacy solutions administration platform reduced cost through scale Removing Legacy from the client experience Slide No 18 9

10 Investments and Savings Embed outcomes-based investment philosophy Optimise distribution support Increase value - Portfolio construction - Cost of assets - Client pricing Investment administration platforms Ensure excellence in asset strategies Slide No 19 Health Alignment and optimisation of capabilities - Solutions design - Provider execution - Client execution Leveraging of Group assets - Spatial design strategy - Infrastructure and operations Africa and India - Leverage technical expertise in support of growth strategies Slide No 20 10

11 Short-term Insurance Strengthen risk underwriting, pricing and management capabilities across market segments Improve flexibility and stability of product administration platform Improve cost-efficiency of technical support functions and IP by leveraging in selected African markets Broaden commercial insurance product set and pricing capability Grow short-term insurance presence in selected African markets Slide No 21 Payment Solutions Enhance transactional capabilities that - Facilitate access to benefit payments - Improve client experience on spending - Increase client engagement on cash-flow management Facilitate emergency access to funds Enhance customer insight into spending and borrowing needs and behaviours Improve value Slide No 22 11

12 Thank you Slide No 23 12