How To Understand The Relationship Between Software And Business

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1 PUBLICATIONS PROF. DR. JENS DIBBERN Monograph (Dissertation) Dibbern, J. (2004): The Sourcing of Application Software Services: Empirical Evidence of Cultural, Industry and Functional Differences. Springer, Series Information Age Economy, Berlin et al. Edited Books Hirschheim, R.A., Heinzl, A. und Dibbern, J. (2014) Information Systems Outsourcing: Towards Sustainable Business Value. 4 th ed., Springer, Berlin et al. Hirschheim, R.A., Heinzl, A. und Dibbern, J. (2008) Information Systems Outsourcing: Trends, Challenges and Opportunities. 3 rd ed., Springer, Berlin et al. Hirschheim, R.A., Heinzl, A. und Dibbern, J. (2006) Information Systems Outsourcing: Enduring Themes, New Perspectives and Global Challenges. 2 nd ed., Springer, Berlin et al. Hirschheim, R. A., Heinzl, A. und Dibbern, J. (2002): Information Systems Outsourcing: Enduring Themes, Emergent Patterns and Future Directions. Springer, Berlin et al. Refereed Academic Journals Dibbern, J.; Chin, W. W.; Kude, T. (2016): The Sourcing of Software Services: Knowledge Specificity and the Role of Trust, ACM SIGMIS Database - The DATA BASE for Advances in Information Systems, forthcoming. Huber, T.L., Fischer, T.A., Dibbern, J., and Hirschheim, R. (2013) "A Process Model of Complementarity and Substitution of Contractual and Relational Governance in IS Outsourcing," Journal of Management Information Systems (30:3), Winter, pp Dibbern, J.; Chin, W. W.; Heinzl, A. (2012): "Systemic Determinants of the Information Systems Outsourcing Decision: A Comparative Study of German and United States Firms, Journal of the Association for Information Systems, Volume 13(6), pp Kude, T., Dibbern, J., and Heinzl, A. (2012) "Why Do Complementors Participate? An Analysis of Partnership Networks in the Enterprise Software Industry." In: IEEE Transactions on Engineering Management, Volume 59(2), pp Oertel, N., Dibbern, J., and Nochta, Z., (2010): "Assessing the Potential of Ubiquitous Computing for Improving Business Process Performance. In: Information Systems and E- Business Management, 8, pp Gewald, H.; Dibbern, J. (2009): Risks and benefits of business process outsourcing: A study of transaction services in the German banking industry. In: Information & Management, 46 (4), pp

2 Dibbern, J.; Heinzl, A. (2009): "Outsourcing of Information Systems Functions in Small and Medium Sized Enterprises: A Test of a Multi-Theoretical Model". In: Business & Information Systems Engineering, Volume 1 (Reprint as one of the three Best research papers of WIRTSCHAFTSINFORMATIK from 1959 to 2008 ), pp Dibbern, J.; Winkler, J.; Heinzl, A. (2008): Explaining Variations in Client Extra Costs between Software Projects Offshored to India. In: MIS Quarterly, Volume 32(2), pp Winkler, Jessica K.; Dibbern, Jens; Heinzl, Armin (2008): The impact of cultural differences in offshore outsourcing Case study results from German Indian application development projects. In: Information Systems Frontiers, Volume 10(2), pp Winkler, Jessica; Dibbern, Jens; Heinzl, Armin (2007): Der Einfluss kultureller Unterschiede beim IT-Offshoring. In: WIRTSCHAFTISINFORMATIK, 59(5), pp Dibbern, J.; Goles, T.; Hirschheim, R. A.; Jayatilaka, B. (2004): Information Systems Outsourcing: A Survey and Analysis of the Literature. In: ACM SIGMIS Database - The DATA BASE for Advances in Information Systems, pp Dibbern, J.; Heinzl, A.; Leibbrandt, pp. (2003): Interpretation des Sourcing der Informationsverarbeitung: Hintergründe und Grenzen ökonomischer Einflussgrößen. In: WIRT- SCHAFTSINFORMATIK, 45(5), pp Dibbern, J. und Heinzl, A. (2001): Outsourcing der Informationsverarbeitung im Mittelstand: Test eines multitheoretischen Kausalmodells. In: WIRTSCHAFTSINFORMATIK, 43(4), pp Dibbern, J., Güttler, W. und Heinzl, A. (2001): Die Theorie der Unternehmung als Erklärungsansatz für das selektive Outsourcing der Informationsverarbeitung. In: Zeitschrift für Betriebswirtschaft, 71(6), pp Refereed Publications in National and International Conference Proceedings Krancher, O., Dibbern, J. (2015). Knowledge in software-maintenance outsourcing projects: beyond integration of business and technical knowledge. 48th Annual Hawaii International Conference on System Sciences, Hawaii, USA. Winkler, Maike; Huber, Thomas; Dibbern, Jens (2014): The Software Prototype as Digital Boundary Object A Revelatory Longitudinal Innovation Case. In: International Conference on Information Systems (ICIS). Auckland, New Zealand. Huber, Thomas; Fischer, Thomas; Kirsch, Laurie; Dibbern, Jens (2014): Explaining Emergence and Consequences of Specific Formal Controls in IS Outsourcing A Process-View. In: The 47th Hawaii International Conference on System Sciences (HICSS), Hawaii, USA. Rich, D., Dibbern, J. (2012): A Team-Oriented Investigation of ERP Post-Implementation Integration Projects: How Cross-Functional Collaboration Influences ERP Benefits. In: ERP Future 2012 Research, Salzburg, Austria.

3 Krancher, O., Dibbern, J. (2012): Learning Software-Maintenance Tasks in Offshoring Projects: A Cognitive-Load Perspective. In: 33 rd International Conference of Information Systems, Orlando, USA. Meyer, P., Dibbern, J. (2012): Design and Impact of Awareness Functions A Study about Social Media in Virtual Teams. In: 20th European Conference on Information Systems (ECIS), Barcelona, Spain. Krancher, O., Dibbern, J. (2012): Knowledge Transfer Processes in the IS Offshore Outsourcing Transition: A Conceptual Model. In: Proceedings of the JAIS Theory Development Workshop 2011, Sprouts: Working Papers on Information Systems, Shanghai, China. Huber, T., Fischer, T., and Dibbern, J. (2011): Substitutes or Complements? A Framework for Investigating the Dynamic Interplay of IS Outsourcing Governance Mechanisms. In: 32 nd International Conference on Information Systems (ICIS), Shanghai, China. Fischer, T., Huber, T., and Dibbern, J. (2011): Contractual and Relational Governance as Substitutes and Complements - Explaining the Development of Differential Relationships. In: 19th European Conference on Information Systems (ECIS), Helsinki, Finland. Meyer, P.; Dibbern, J. (2011): "The Impact of Social Presence on Team Performance in Social Networking Platforms". In: Pacific Asia Conference on Information Systems (PACIS), Paper 128. Huber, T., Fischer, T. and Dibbern, J. (2011): Contractual and Relational Governance as Substitutes and Complements - Explaining the Development and Occurrence of Differential Relationships. In: The Fifth Global Sourcing Workshop 2011, Courchevel, France. Huber, T., Kude, T., Dibbern, J. (2010): Resolving Tensions in Hub-and-Spoke Networks of the Enterprise Application Software Industry An Exploratory Case Study. In: Americas Conference on Information Systems (AMCIS), Lima, Peru. Meyer, P., Dibbern, J. (2010), An Exploratory Study about Microblogging Acceptance at Work. In: Americas Conference on Information Systems (AMCIS), Lima, Peru. Augustin, J., Heinzl, A., Dibbern, J. (2010): Unlocking path dependencies in Business Process Outsourcing decision making. In: 4th Global Sourcing Workshop 2010, Zermatt, Switzerland. Rich, D. and Dibbern, J. (2010): End-User Satisfaction in ERP Post-Implementation: An Investigation of Maintenance Activities, User Support Services and System Integration. In: Fifth Pre-ICIS workshop on ES Research, 2010, St. Louis, USA. Winkler, J. and Dibbern, J. and Heinzl, A. (2009): The Impact of Software Product and Service Characteristics on International Distribution Arrangements for Software Solutions". In: 30th International Conference on Information Systems (ICIS), December 15-18, 2009, Phoenix, Arizona. Kude, Thomas and Dibbern, Jens (2009): "Tight versus Loose Organizational Coupling within Inter-Firm Networks in the Enterprise Software Industry The Perspective of Complementors". In: Americas Conference on Information Systems (AMCIS), San Francisco.

4 Kude, Thomas and Dibbern, Jens and Heinzl, Armin (2008): "Complementarity, Relation- Specific Investment, and Opportunism: Explaining Asymmetric Governance Modes in Huband-Spoke Networks within the Enterprise Application Software Industry". In: Proceedings of JAIS Theory Development Workshop, pp 8-25, Sprouts: Working Papers on Information Systems, 8(25). Winkler, Jessica and Dibbern, Jens (2008): Herausforderungen und Chancen der Internationalisierung für mittelständische Softwareunternehmen in Deutschland. In: Multikonferenz Wirtschaftsinformatik, pp , München Garching. Arndt, J.-M., Kude, T., and Dibbern, J. (2008): The Emergence of Partnership Networks in the Enterprise Application Development Industry - A Global Corporation Perspective. In: Proceedings of the 20th World Computer Congress (WCC 2008), IFIP TC8: Advances in IS Research, Education, and Practice, Milan, Italy. Arndt, J.-M. und Dibbern, J. (2006): Co-Innovation in a Service Oriented Strategic Network. In: Proceedings of the IEEE International Conference on Services Computing (SCC 2006,) Chicago, USA. Winkler, J.K., Dibbern, J. und Heinzl, A.H. (2006): Success in Offshoring of Application Development Does Culture Matter?. In: Proceedings of the European Conference of Information Systems (ECIS), Göteborg, Sweden. Tan, X., Dibbern, J., Autzen, B. und Heinzl, A. (2006): Verbesserungspotenziale in der Distributionslogistik durch den Einsatz mobiler Informationstechnologien - Eine fallstudienbasierte Untersuchung. In: Multikonferenz Wirtschaftsinformatik, Springer-Verlag, Passau. Arndt, J. und Dibbern, J. (2006): The Tension between Integration and Fragmentation in a Component Based Software Development Ecosystem. In: Proceedings of the 39th Hawaii International Conference on System Sciences, Poipu, Kauai. Dibbern, J.; Chin, W. W.; Heinzl, A. (2005): The Impact of Human Asset Specificity on the Sourcing of Application Services. In: Proceedings of the European Conference of Information Systems (ECIS), Regensburg. Dibbern, J. (2005): Der Einfluss der Spezifität des Humankapitals auf die Frage des Sourcings von Anwendungssoftware-Dienstleistungen. In: Tagungsband 7. Internationale Tagung Wirtschaftsinformatik in Bamberg, Physica-Verlag, Heidelberg, pp Dibbern, J.; Brehm, L.; Heinzl, A. (2002): Rethinking ERP-Outsourcing Decisions for Leveraging Technological and Preserving Business Knowledge. In: Proceedings of the 35th Annual Hawai'i International Conference on System Sciences, Big Island, Hawaii, pp Brehm, L.; Dibbern, J. (2001): Analyse der ERP-Outsourcingentscheidung im Spannungsfeld von technologischem und unternehmensbezogenem Wissen. In: H. U. Buhl, A. Huther, und B. Reitwiesner (Hrsg.), Information Age Economy - 5. Internationale Tagung Wirtschaftsinformatik. Heidelberg: Physica-Verlag, pp

5 Book Chapters Hirschheim, Rudy; Dibbern, Jens (2014). Information Technology Outsourcing: Towards Sustainable Business Value. In: Information Systems Outsourcing: Towards Sustainable Business Value. Progress in IS, Heidelberg: Springer, pp Huber, Thomas L; Fischer; Thomas, Kirsch, Laurie; Dibbern, Jens (2014). The Emergence of Formal Control Specificity in Information Systems Outsourcing: A Process-View, in: Information Systems Outsourcing: Towards Sustainable Business Value. Progress in IS, Heidelberg: Springer, pp Krancher, Oliver; Dibbern, Jens (2014). Managing Knowledge Transfer in Software- Maintenance Outsourcing Transitions: A System-Dynamics Perspective. In: Information Systems Outsourcing: Towards Sustainable Business Value. Progress in IS, Heidelberg: Springer, pp Krancher, O., Dibbern, J. (2012). Learning Software-Maintenance Tasks in the Transition Phase of Offshore Outsourcing Projects: Two Learning-Theoretical Perspectives, in: Kotlarsky, Julia and Oshri, Ilan and Willcocks, Leslie (eds): The Dynamics of Global Sourcing: Perspectives and Practices, Springer, Heidelberg. Huber, T., Fischer, T. and Dibbern, J. (2011): Contractual and Relational Governance as Substitutes and Complements - Explaining the Development and Occurrence of Differential Relationships. In: Global Sourcing of Information Technology and Business Processes, J.O. Kotlarsky, Ilan (ed.), Springer, Fischer, T., Huber, T., and Dibbern, J. (2011) Contractual and Relational Governance as Substitutes and Complements - Explaining the Development of Differential Relationships. In: Theory-Guided Modeling and Empiricism in Information Systems Research, P.B. Armin Heinzl, Oliver Wendt, Tim Weitzel (ed.), Physica-Verlag, Heidelberg, 2011, pp Chin, W.W., Dibbern, J. (2010), "A Permutation Based Procedure for Multi-Group PLS Analysis: Results of Tests of Differences on Simulated Data and a Cross of Information System Services between Germany and the USA". In: Vinzi, V. Esposito et al. (Hrsg.), Handbook of Partial Least Squares: Concepts, Methods and Applications in Marketing and Related Fields, Berlin, Springer-Verlag, S Winkler, J., Dibbern, J. and Heinzl, A. (2009): "The Impact of Cultural Differences in Offshore Outsourcing - Case Study Results from German-Indian Application Development Projects". In: Hirschheim, Rudy; Heinzl, Armin; Dibbern, Jens (eds): Information Systems Outsourcing: Enduring Themes, Global Challenges, and Process Opportunities, Springer-Verlag, Berlin et al., pp Hirschheim, R. and Dibbern, J. (2009): Outsourcing in a Global Economy Traditional Information Technology Outsourcing, Offshore Outsouricng, and Business Process Outsourcing. In: Hirschheim, Rudy; Heinzl, Armin; Dibbern, Jens (eds): Information Systems Outsourcing: Enduring Themes, Global Challenges, and Process Opportunities, Springer-Verlag, Berlin et al., pp Arndt, J.-M., Kude, T., Dibbern, J. Heinzl, A. (2009) "The Emergence of Partnership Networks in the Enterprise Application Software Industry - An SME Perspective". In: Heinzl, A.

6 et al. (eds): Lecture Notes in Informatics, P-151, PRIMIUM - Process Innovation for Enterprise Software, pp , Koellen, Mannheim, Germany. Georgius, A., Heinzl, A. und Dibbern, J. (2006): "Vendor Strategies in the German Market for Information Technology and Business Process Outsourcing". In: Information Systems Outsourcing: Enduring Themes, New Perspectives and Global Challenges, R. Hirschheim, A. Heinzl und J. Dibbern (eds.), Springer-Verlag, Berlin, Heildelberg, New York, pp Hirschheim, R.A. und Dibbern, J. (2006): "Information Technology Outsourcing in the New Economy An Introduction to the Outsourcing and Offshoring Landscape". In: Information Systems Outsourcing: Enduring Themes, New Perspectives and Global Challenges, R.A. Hirschheim, A. Heinzl und J. Dibbern (eds.), Springer-Verlag, Berlin, Heidelberg, New York, pp Heinzl, A. und Dibbern, J. (2006): "Selective Outsourcing of Information Systems in Small and Medium Sized Enterprises". In: Information Systems Outsourcing: Enduring Themes, New Perspectives and Global Challenges, R.A. Hirschheim, A. Heinzl und J. Dibbern (eds.), Springer-Verlag, Berlin, Heidelberg, New York, pp Dibbern, J. und Chin, W. W. (2005): Multi-Group Comparison: Testing a PLS Model on the Sourcing of Application Software Services across Germany and the USA Using A Permutation Based Algorithm. In: Bliemel; Eggert; Fassott; Henseler (Hrsg.): Handbuch PLS- Pfadmodellierung. Schäffer-Poeschel Verlag, Stuttgart, pp Heinzl, A. und Dibbern, J. (2002): Warum wird in den USA mehr Outsourcing betrieben als in Deutschland? In: A. Picot und J. Breidler (Hrsg.), Web Services - Bausteine für das e- Business. Heidelberg: Springer, pp Hirschheim, R. A. und Dibbern, J. (2002): Information Systems Outsourcing: An Introduction. In: R. A. Hirschheim, A. Heinzl, und J. Dibbern (Hrsg.), Information Systems Outsourcing: Enduring Themes, Emergent Patterns and Future Directions. Springer-Verlag, Berlin et al., pp Dibbern, J. und Heinzl, A. (2002): Outsourcing of Information Systems in Small and Medium Sized Enterprises: A Test of Multi-Theoretical Model. In: R. A. Hirschheim, A. Heinzl, und J. Dibbern (Hrsg.), Information Systems Outsourcing : Enduring Themes, Emergent Patterns and Future Directions. Springer-Verlag, Berlin et al., pp Non-refereed Journals Huber, T.; Dibbern, J. (2011), Wirtschaftsinformatik schafft "Besserwisser". In: UniPress. Huber, T.; Dibbern, J. (2011), Wirtschaftsinformatik schafft "Besserwisser. In: Technica. Schell, H.; Dibbern, J.; Heinzl, A.: Shared Service Center oder Business Process Outsourcing? In: Information Management & Consulting, Ausgabe 4/2008, Jahrgang 23, pp Heinzl, A. und Dibbern, J. (2002): Mittelständische Unternehmen haben ein großes Outsourcing-Potenzial. In: Netzguide: IT Economics & Managed Services, June, pp

7 Dibbern, J. und Heinzl, A. (2000): Outsourcing der Informationsverarbeitung in mittelständischen Unternehmen - Teil 2: Test eines Kauslamodells. In: BF/M Spiegel, 11. Jahrgang, Nr. 2, Juli, pp Dibbern, J. und Heinzl, A (1999): Outsourcing der Informationsverarbeitung in mittelständischen Unternehmen - Teil 1: Eine deskriptive Studie. In: BF/M Spiegel, 8. Jahrgang, Nr. 2, Juli, pp Book Reviews Dibbern, J: Review of: Gerigk, J. (1997) Outsourcing der Datenverarbeitung: Empirische Untersuchung und Gestaltungsempfehlungen. ISBN , Deutscher Universitätsverlag (Gabler Edition Wissenschaft), Wiesbaden. In: Wirtschaftinformatik, 6/2000, pp Dibbern, J: Review of: De Loof, Leon A. Information Systems Outsourcing Decision: Making A Managerial Approach. ISBN , IDEA Group Publishing, Hershey. PA (USA), London (U.K.) In: Wirtschaftinformatik, 5/2000. Reports Dibbern, J., Haisch, T., Klauser, M., and Hofer, M. (2010) "eeconomy der Schweiz: Situation und Potenziale aus Sicht IKT ", Universität Bern, Institut für Wirtschaftsinformatik, Bern.