A Reference Process Model for Master Data Management

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "A Reference Process Model for Master Data Management"

Transcription

1 A Reference Process Model for Master Data Management Andreas Reichert, PD Dr.-Ing. Boris Otto, Prof. Dr. Hubert Österle Leipzig February 28, 2013

2 Agenda 1. Introduction 2. Related Work 3. Research Methodology 4. Results Presentation 5. Conclusion and Outlook IWI-HSG Leipzig, February 28, 2013, Reichert, Otto, Österle / 2

3 1.1 Business Requirements for Master Data Master data describes key business objects in an enterprise (e.g. Stahlknecht & Hasenkamp 1997; Mertens 1997) Examples are product, material, customer, supplier, employee master data Master data of high quality is important for meeting various business requirements (e.g. Knolmayer & Röthlin 2006; Kokemüller 2010; Pula et al. 2003) Compliance with legal provisions Integrated customer management Automated business processes Effective and efficient reporting IWI-HSG Leipzig, February 28, 2013, Reichert, Otto, Österle / 3

4 1.2 Difficulties in practice when it comes to managing master data quality Case of Bayer CropScience (cf. Brauer 2006) Master Data Quality Project 1 Project 2 Project 3 Time Legend: Data quality pitfalls (e. g. migrations, process touch points, poor corporate reporting. IWI-HSG Leipzig, February 28, 2013, Reichert, Otto, Österle / 4

5 1.3 Master Data Management must be organized Master data management is an application-independent function (Smith & McKeen 2008) The organizational structure of master data management has been research to some extent Empirical analysis regarding the positioning of master data management within an organization (Otto & Reichert 2009) Master data governance design (Otto 2011) How to design master data management processes? IWI-HSG Leipzig, February 28, 2013, Reichert, Otto, Österle / 5

6 1.4 Enterprises are in need of support in this matter Company Main Challenges Establishing a central master data Shared Service Center for governance and operational tasks Support of high quality master data for online sales channels Central governance for new data processes Set up of a central master data organization for material, customer, and vendor master data due to changing business model, and hence, processes New organization of medical and safety division Design of data governance processes for material master data * Source: Workshop presentations at the CC CDQ Workshops by companies IWI-HSG Leipzig, February 28, 2013, Reichert, Otto, Österle / 6

7 2.1 Related Work in Research and Practice Process models related to master data management Model Focus Assessment ITIL (Batini & Scannapieco 2006) Otto et al. (2012) IT service management Data quality management activities Software functionality No integrated process focus Role models related to master data management Model Focus Assessment (Dyché & Levy 2006) (English 1999): (Loshin 2007) (Weber 2009) Customer data integration Total Quality data Management (TQdM) Data governance Data governance reference model No focus on activities IWI-HSG Leipzig, February 28, 2013, Reichert, Otto, Österle / 7

8 3.1 Research Methodology and Process 1. Identify problem & motivate 1.1 Identification of challenges within practitioners community A 2. Define objectives of a solution 2.1 Focus group A ( ) 2.2 Principles of orderly reference modeling 3. Design & development 3.1 Literature review 3.2 Principles of orderly reference modelling 3.3 Process map techniques 3.4 Focus groups B ( ), C ( ) B C 4. Demonstration 4.1 Three participative case studies 5. Evaluation C 5.1 Focus group C ( ) 5.2 Three participative case studies 5.3 Multi-perspective evaluation of reference models 6. Communication 6.1 Scientific paper at hand IWI-HSG Leipzig, February 28, 2013, Reichert, Otto, Österle / 8

9 4.1 Overview of the Reference Process Model for Master Data Management Process Area Main Process Process 1 Strategy 1.1 Strategic Functions Develop Align w/ Define Set up Develop Define and adapt business & strategic responsibilities and communic. roadmap vision IT strategy targets change 2 Governance 3 Operations 2.1 Standards & Guidelines 2.2 Data Quality Assurance 2.3 Data Model 2.4 Data Architecture 3.1 Data Life Cycle 3.2 Data Support Adapt Adapt Adapt Adapt Adapt data authorization trainings Adapt user nomenclature guidelines processes standards & support life cylce concept Adapt Initiate Identify Adapt Define measurement improve- quality business reporting quality issues structures targets metrics ments Identify Test & Roll out data Analyze Model data implement data model requirements implications changes changes Identify Model Analyze Roll out Model data Test & requirements UIs on change workflows / implications data architecture implement architecture Manage Update Release Archive / Create data Use data requests data data delete data Provide Provide Monitor & Provide user project report data trainings support support quality IWI-HSG Leipzig, February 28, 2013, Reichert, Otto, Österle / 9

10 4.2 Iterative Design and Evaluation in Three Case Studies Case A B C Industry High Tech Engineering Retail Headquarter Germany Germany Germany Revenue 2011 [bn ] Staff ,000 11, ,000 Role of main contact person for the case study Head of Enterprise MDM Head of Material MDM Project Manager MDM Strategy Initial situation Specification of existing data management organization Merger of two internal data management organizations Design of new data management organization within project IWI-HSG Leipzig, February 28, 2013, Reichert, Otto, Österle / 10

11 4.3 Design Decisions Design Decision Justification A B C Process Define strategic targets removed (1.1.3) Activities integrated in process Align with business/it strategy No explicit MDM strategic targets required as they should be integrated in existing target systems Process Model Workflows/UIs (User Interfaces) moved from main process Architecture to Standards & Guidelines (2.4.3) Focus for activity is set on conceptual design rather than technical implementation aspects Technical implementation needs to be covered by IT-processes. Case A only covers the conceptual part of the workflow design. The implementation process will be described outside of this process Process Monitor & report (in context of Quality Assurance) moved from main process Support to Quality Assurance (3.2.4) Mix of governance and operational activities in main process Governance However, focus is set on end-to-end process including both aspects Process Test & Implement (in context Architecture) removed (2.4.5) Testing activities defined within IT-processes and do not need to be covered by data management processes Removal will eliminate double definitions within company Processes of main process Life Cycle renamed (3.1) Naming of processes aligned with company specific naming conventions as processes were already defined Process Mass data changes added to Support (new 3.2.5) New process added as activity is performed on continuous base and should be covered by data management processes IWI-HSG Leipzig, February 28, 2013, Reichert, Otto, Österle / 11

12 4.3 Design Decisions (continued) Design Decision Justification A B C Process Develop and adapt vision removed (1.1.1) Processes Adapt data life cycle, Adapt standards and guidelines, User trainings, and Support Processes merged to Standards for operational processes ( ) Processes Test and implement (data model) and Roll out data model changes removed ( ) Main process Data Architecture removed (2.4) Company strategies not defined by visions but by strategic targets Activities of all processes remain existing Goal is simplification of process model Description of all activities, which have been merged to the new process, will be created on the work description level, which will underlay the process model for execution of processes (including process flows, responsibilities, etc) Activities defined within IT service portfolio outside of this process model As activities are already defined, they do not need to be covered within this structure Activities defined within IT service portfolio Clear separation between business requirements and modeling of data and IT realization (integration architecture etc.) Process Data analysis in main process Support added (new 3.2.6) Requests for one-time analysis of master data as service offering defined which are not covered by standard reports IWI-HSG Leipzig, February 28, 2013, Reichert, Otto, Österle / 12

13 5.1 Conclusion and Outlook Results The reference model supports the design process of master data managements organizations as well as the specification of existing structures The reference model was evaluated from an economic, deployment, engineering and epistemological perspective (cf. Frank 2006) by researchers and practitioners Contribution Innovative artifact in a relevant field of research Explication of the design process Engaged scholarship case Limitations Qualitative justification of design decisions Further design/test cycles necessary Applicable for large enterprises mainly IWI-HSG Leipzig, February 28, 2013, Reichert, Otto, Österle / 13

14 Your Speaker PD Dr.-Ing. Boris Otto University of St. Gallen Institute of Information Management This research was supported by the Competence Center Corporate Data Quality (CC CDQ) at the University of St. Gallen. IWI-HSG Leipzig, February 28, 2013, Reichert, Otto, Österle / 14

15 References BRAUER, B Master Data Quality Cockpit at Bayer CropScience. 4. Workshop des Kompetenzzentrums Corporate Data Quality 2 (CC CDQ2). Luzern: Universität St. Gallen. DYCHÉ, J. & LEVY, E Customer Data Integration, Hoboken (USA), John Wiley. ENGLISH, L. P Improving Data Warehouse and Business Information Quality, New York et al., Wiley. FRANK, U Evaluation of Reference Models. In: FETTKE, P. & LOOS, P. (eds.) Reference Modeling for Business Systems Analysis. Hershey, PA: IGI Publishing. KNOLMAYER, G. F. & RÖTHLIN, M Quality of Material Master Data and Its Effect on the Usefulness of Distributed ERP Systems. In: RODDICK, J. F. (ed.) Advances in Conceptual Modeling - Theory and Practice. Berlin: Springer. KOKEMÜLLER, J Master Data Compliance: The Case of Sanction Lists. 16th Americas Conference on Information Systems. Lima, Peru: Universidad ESAN. MERTENS, P Integrierte Informationsverarbeitung, Wiesbaden, Gabler. OTTO, B A Morphology of the Organisation of Data Governance. 19th European Conference on Information Systems. Helsinki, Finland. OTTO, B., HÜNER, K. & ÖSTERLE, H Toward a functional reference model for master data quality management. Information Systems and e-business Management, 10, OTTO, B. & REICHERT, A Organizing Master Data Management: Findings from an Expert Survey. In: BRYANT, B. R., HADDAD, H. M. & WAINWRIGHT, R. L. (eds.) 25th ACM Symposium on Applied Computing. Sierre, Switzerland. PULA, E. N., STONE, M. & FOSS, B Customer data management in practice: An insurance case study. J. of Database Mark., 10, SMITH, H. A. & MCKEEN, J. D Developments in Practice : Master Data Management: Salvation Or Snake Oil? Communications of the AIS, 23, STAHLKNECHT, P. & HASENKAMP, U Einführung in die Wirtschaftsinformatik, Berlin, Springer. IWI-HSG Leipzig, February 28, 2013, Reichert, Otto, Österle / 15

A Reference Process Model for Master Data Management

A Reference Process Model for Master Data Management A Reference Process Model for Master Data Management Andreas Reichert, Boris Otto, and Hubert Österle University of St. Gallen, Institute of Information Management, St. Gallen, Switzerland {andreas.reichert,boris.otto,hubert.oesterle}@unisg.ch

More information

A Reference Process Model for Master Data Management

A Reference Process Model for Master Data Management A Reference Process Model for Master Data Management Andreas Reichert, Boris Otto, and Hubert Österle University of St. Gallen, Institute of Information Management, St. Gallen, Switzerland {andreas.reichert,

More information

Strategic Business Requirements for Master Data Management Systems

Strategic Business Requirements for Master Data Management Systems Strategic Business Requirements for Master Data Management Systems Boris Otto, Martin Ofner Detroit, IL, August 5, 2011 University of St. Gallen, Institute of Information Management Tuck School of Business

More information

Corporate Data Quality Research and Services Overview. Prof. Dr. Boris Otto, Assistant Professor Milan, March 2012

Corporate Data Quality Research and Services Overview. Prof. Dr. Boris Otto, Assistant Professor Milan, March 2012 Corporate Data Quality Research and Services Overview Prof. Dr. Boris Otto, Assistant Professor Milan, March 2012 Competence Area Corporate Data Quality Competence Center Corporate Data Quality Business

More information

Best Practices for Data Governance

Best Practices for Data Governance One Size Does Not Fit All: Best Practices for Data Governance Boris Otto Minneapolis, MN, September 26, 2011 University of St. Gallen, Institute of Information Management Tuck School of Business at Dartmouth

More information

Toward a Decision Model for Master Data Application Architecture

Toward a Decision Model for Master Data Application Architecture 2014 47th Hawaii International Conference on System Science Toward a Decision Model for Master Data Application Architecture Ehsan Baghi University of St. Gallen Ehsan.Baghi@unisg.ch Simon Schlosser University

More information

Turn Information into a Strategic Asset with SAP Solutions for Information Management. Jens Sauer, SAP Switzerland 11 th September 2013

Turn Information into a Strategic Asset with SAP Solutions for Information Management. Jens Sauer, SAP Switzerland 11 th September 2013 Turn Information into a Strategic Asset with SAP Solutions for Information Management Jens Sauer, SAP Switzerland 11 th September 2013 Agenda The new Reality & Drivers for Information Management SAP Solution

More information

Strategic Business Requirements for Master Data Management Systems

Strategic Business Requirements for Master Data Management Systems Association for Information Systems AIS Electronic Library (AISeL) AMCIS 2011 Proceedings - All Submissions 8-7-2011 Strategic Business Requirements for Master Data Management Systems Boris Otto University

More information

Data Management, Information Quality. 3-5 November 2010

Data Management, Information Quality. 3-5 November 2010 Data Management, Information Quality & DW/BI Conferences Europe 2010 3-5 November 2010 Produced by: Corporate Data Strategy Insights From Proven Approaches Using the Example of Nestlé Dr. Boris Otto, Karsten

More information

Management-Forum Strategic MDM

Management-Forum Strategic MDM Management-Forum Strategic MDM Frankfurt / Hilton Frankfurt Airport Value Chain Excellence. Strategy to Results. Master Data Management Strategy Agenda 1 Survey MDM: Strategic Master Data Management (Extract)

More information

Introducing Reference Models in ERP Development

Introducing Reference Models in ERP Development Introducing Reference Models in ERP Development Signe Ellegård Borch IT University of Copenhagen elleborch@itu.dk Introduction Business process reference modelling is not a new topic in the ERP software

More information

Experience Report: Appropriateness of the BCI-Method for Identifying Business Components in large-scale Information Systems

Experience Report: Appropriateness of the BCI-Method for Identifying Business Components in large-scale Information Systems Experience Report: Appropriateness of the BCI-Method for Identifying Business Components in large-scale Information Systems Bernhard Selk 1, Sebastian Kloeckner 1, Bettina Bazijanec 1, Antonia Albani 2

More information

International Journal of Information Management

International Journal of Information Management International Journal of Information Management 32 (2012) 337 346 Contents lists available at SciVerse ScienceDirect International Journal of Information Management j our nal ho me p age: www.elsevier.com/locate/ijinfomgt

More information

Towards a Strategy Design Method for Corporate Data Quality Management

Towards a Strategy Design Method for Corporate Data Quality Management Towards a Strategy Design Method for Corporate Data Quality Management Clarissa Falge, Boris Otto, and Hubert Österle University of St. Gallen, Institute of Information Management, St. Gallen, Switzerland

More information

Business Intelligence & Data Warehouse Consulting

Business Intelligence & Data Warehouse Consulting Transforming Raw Data into Business Results In the rapid pace of today's business environment, businesses must be able to adapt to changing customer needs and quickly refocus resources to meet market demand.

More information

Towards a Strategy Design Method for Corporate Data Quality Management

Towards a Strategy Design Method for Corporate Data Quality Management Towards a Strategy Design Method for Corporate Data Quality Management Clarissa Falge, Boris Otto, and Hubert Österle University of St. Gallen, Institute of Information Management, St. Gallen, Switzerland

More information

Data Governance Best Practice

Data Governance Best Practice Data Governance Best Practice Business Connexion Michelle Grimley Senior Manager EIM +27 (0)11 266 6499 Michelle.Grimley@bcx.co.za Inri Möller Master Data Manager +27 (0)11 266 5146 Inri.Möller@bcx.co.za

More information

Turning information and data quality into sustainable business value. White Paper. Boris Otto, Dimitrios Gizanis, Hubert Österle, Gerd Danner

Turning information and data quality into sustainable business value. White Paper. Boris Otto, Dimitrios Gizanis, Hubert Österle, Gerd Danner Turning information and data quality into sustainable business value White Paper Boris Otto, Dimitrios Gizanis, Hubert Österle, Gerd Danner 2013 Business Engineering Institute St. Gallen AG. All rights

More information

Master data deployment and management in a global ERP implementation

Master data deployment and management in a global ERP implementation Master data deployment and management in a global ERP implementation Contents Master data management overview Master data maturity and ERP Master data governance Information management (IM) Business processes

More information

Module 6 Essentials of Enterprise Architecture Tools

Module 6 Essentials of Enterprise Architecture Tools Process-Centric Service-Oriented Module 6 Essentials of Enterprise Architecture Tools Capability-Driven Understand the need and necessity for a EA Tool IASA Global - India Chapter Webinar by Vinu Jade

More information

NCOE whitepaper Master Data Deployment and Management in a Global ERP Implementation

NCOE whitepaper Master Data Deployment and Management in a Global ERP Implementation NCOE whitepaper Master Data Deployment and Management in a Global ERP Implementation Market Offering: Package(s): Oracle Authors: Rick Olson, Luke Tay Date: January 13, 2012 Contents Executive summary

More information

Enterprise Data Governance

Enterprise Data Governance DATA GOVERNANCE Enterprise Data Governance Strategies and Approaches for Implementing a Multi-Domain Data Governance Model Mark Allen Sr. Consultant, Enterprise Data Governance WellPoint, Inc. 1 Introduction:

More information

Business Information Systems

Business Information Systems Business Information Systems Part 1 Overview to the lecture and introduction The contents of the lecture were produced primarily on basis of the stated literature. In addition, some parts of the lectures

More information

This is an electronic reprint of the original article. This reprint may differ from the original in pagination and typographic detail.

This is an electronic reprint of the original article. This reprint may differ from the original in pagination and typographic detail. This is an electronic reprint of the original article. This reprint may differ from the original in pagination and typographic detail. Author(s): Dahlberg, Tomi; Heikkilä, Jukka; Heikkilä, Marikka Title:

More information

Open Group SOA Governance. San Diego 2009

Open Group SOA Governance. San Diego 2009 Open Group SOA Governance San Diego 2009 SOA Governance Aspects A comprehensive view of SOA Governance includes: People Organizational structures Roles & Responsibilities Processes Governing processes

More information

Towards a Method for IT-Service Management (Research in Progress)

Towards a Method for IT-Service Management (Research in Progress) Practice of Enterprise Modelling (PoEM) 02.11.2011, Oslo, Norway Towards a Method for IT- (Research in Progress) Heiko Kattenstroth, David Heise Research Group Information Systems and Enterprise Modelling

More information

Global Material Master Data Management at Merck. Combining innovative solutions with a collaborative approach. Statement

Global Material Master Data Management at Merck. Combining innovative solutions with a collaborative approach. Statement CAMELOT management Consultants Customer Success Story Global Material Master Data Management at Merck Combining innovative solutions with a collaborative approach Merck has emphasized and given priority

More information

Let the Potential of Your Business Emerge. Paragon Solutions Inc. Proprietary

Let the Potential of Your Business Emerge. Paragon Solutions Inc. Proprietary Let the Potential of Your Business Emerge About Paragon Solutions Paragon provides a full spectrum of consulting services, from advisory through solution design and implementation, for tighter alignment

More information

Global Material Master Data Management at Merck

Global Material Master Data Management at Merck CAMELOT ITLAB Customer success story _Technologies _Products & Solutions _SAP Applications Global Material Master Data Management at Merck Combining innovative solutions with a collaborative approach Merck

More information

Business Architecture A Balance of Approaches to Implementation. Business Architecture Innovation Summit June 2013 Presenter: Andrew Sommers

Business Architecture A Balance of Approaches to Implementation. Business Architecture Innovation Summit June 2013 Presenter: Andrew Sommers Business Architecture A Balance of Approaches to Implementation Business Architecture Innovation Summit June 2013 Presenter: Andrew Sommers Implementing Business Architecture at Capital Group Positioning

More information

2011 Diploma General Management of small and medium enterprises (60 days), University of St. Gallen

2011 Diploma General Management of small and medium enterprises (60 days), University of St. Gallen Profile Christian Unger, PMP Deputy Managing Director, Senior Manager Email: christian.unger@arcondis.com EDUCATION 2011 Diploma General of small and medium enterprises (60 days), University of St. Gallen

More information

A Roadmap to Intelligent Business By Mike Ferguson Intelligent Business Strategies

A Roadmap to Intelligent Business By Mike Ferguson Intelligent Business Strategies A Roadmap to Business By Mike Ferguson Business Strategies What is Business? business is a fundamental shift in thinking for the world of data warehousing and business intelligence (BI). It is about putting

More information

Software Defined Hybrid IT. Execute your 2020 plan

Software Defined Hybrid IT. Execute your 2020 plan Software Defined Hybrid IT Execute your 2020 plan Disruptive Change Changing IT Service Delivery Cloud Computing Social Computing Big Data Mobility Cyber Security 2015 Unisys Corporation. All rights reserved.

More information

Collaborative BPM Based on Industry-specific Reference Models

Collaborative BPM Based on Industry-specific Reference Models Collaborative BPM Based on Industry-specific Reference Models Thomas Karle Research and Development Horus software GmbH Ettlingen, Germany thomas.karle@horus.biz Abstract Industry specific reference models,

More information

IPL Service Definition - Master Data Management for Cloud Related Services

IPL Service Definition - Master Data Management for Cloud Related Services IPL Proposal April 2014 IPL Service Definition - Master Data Management for Cloud Related Services Project: Date: 10 April 2014 Issue Number: Customer: Crown Commercial Service Page 1 of 11 IPL Information

More information

What to Look for When Selecting a Master Data Management Solution

What to Look for When Selecting a Master Data Management Solution What to Look for When Selecting a Master Data Management Solution What to Look for When Selecting a Master Data Management Solution Table of Contents Business Drivers of MDM... 3 Next-Generation MDM...

More information

Business Analysis Capability Assessment

Business Analysis Capability Assessment Overview The Business Analysis Capabilities Assessment is a framework for evaluating the current state of an organization s ability to execute a business automation effort from and end-to-end perspective..

More information

Industrialization in the media sector: the new content management system at n-tv and its consequences

Industrialization in the media sector: the new content management system at n-tv and its consequences Industrialization in the media sector: the new content management system at n-tv and its consequences Thomas Hess / Christoph Hirnle Working paper no. 2/2005 Editor: Prof. Dr. Thomas Hess University of

More information

ENTERPRISE MASTER DATA ARCHITECTURE: DESIGN DECISIONS AND OPTIONS (Research-in-Progress)

ENTERPRISE MASTER DATA ARCHITECTURE: DESIGN DECISIONS AND OPTIONS (Research-in-Progress) ENTERPRISE MASTER DATA ARCHITECTURE: DESIGN DECISIONS AND OPTIONS (Research-in-Progress) Boris Otto Institute of Information Management, University of St. Gallen boris.otto@unisg.ch Alexander Schmidt Institute

More information

Business Intelligence

Business Intelligence Transforming Information into Business Intelligence Solutions Business Intelligence Client Challenges The ability to make fast, reliable decisions based on accurate and usable information is essential

More information

How to bridge the gap between business, IT and networks

How to bridge the gap between business, IT and networks ericsson White paper Uen 284 23-3272 October 2015 How to bridge the gap between business, IT and networks APPLYING ENTERPRISE ARCHITECTURE PRINCIPLES TO ICT TRANSFORMATION A digital telco approach can

More information

ACOLYANCE MDM Summit. Applying MDM to drive ERP Success and ROI. Date : 20 May Supported by

ACOLYANCE MDM Summit. Applying MDM to drive ERP Success and ROI. Date : 20 May Supported by ACOLYANCE MDM Summit Date : 20 May 2014 Supported by Introduction Contacts Alaa HOBLOS System Integrator & MDM Advisory Sébastien MENUS MDM Project Leader Agenda 1 Acolyance Presentation& Context 2 Business

More information

Structuring an ECM Programme for Sustainability. Richard Higgs. ASAUDIT ECM SIG & Information Worker Session. May 2012

Structuring an ECM Programme for Sustainability. Richard Higgs. ASAUDIT ECM SIG & Information Worker Session. May 2012 Structuring an ECM Programme for Sustainability Richard Higgs ASAUDIT ECM SIG & Information Worker Session May 2012 COPYRIGHT: Attribution- NonCommercial-NoDerivs 2.5 South Africa (CC BY-NC-ND 2.5) Preface:

More information

SANJEEV GOEL Freelance Trainer. IT Telecom Management Soft Skills

SANJEEV GOEL Freelance Trainer. IT Telecom Management Soft Skills TRAINING COURSES & WORKSHOPS - INFORMATION TECHNOLOGY ( IT ) CORPORATE IT STRATEGIES e-businss STRATEGIES MASTER DATA MANAGEMENT ( MDM ) BUSINESS INTELLIGENCE ( DATA WAREHOUSING & MINING ) IT AUDITING

More information

A BearingPoint Accelerator In the era of process automation and digitalization Organizations understand the importance of data as a new strategic

A BearingPoint Accelerator In the era of process automation and digitalization Organizations understand the importance of data as a new strategic > 360 Master Data Management A BearingPoint Accelerator In the era of process automation and digitalization Organizations understand the importance of data as a new strategic asset and a competitive business

More information

Enterprise Architecture for Communication Service Providers: Aligning Business Goals to IT

Enterprise Architecture for Communication Service Providers: Aligning Business Goals to IT WIPRO CONSULTING SERVICES Enterprise Architecture for Communication Service Providers: Aligning Business Goals to IT www.wipro.com/consulting Enterprise Architecture for Communication Service Providers:

More information

September 17, 1:00 PM. Dean Sorensen, Founder, IBP Collaborative

September 17, 1:00 PM. Dean Sorensen, Founder, IBP Collaborative BUSINESS FORECASTING AND INNOVATION FORUM 2015 September 17-18, 2015 Boston, MA September 17, 1:00 PM Track A Session: Transforming FP&A via Strategic, Financial & Operational Integration Improve forecast

More information

Analytics Strategy Information Architecture Data Management Analytics Value and Governance Realization

Analytics Strategy Information Architecture Data Management Analytics Value and Governance Realization 1/22 As a part of Qlik Consulting, works with Customers to assist in shaping strategic elements related to analytics to ensure adoption and success throughout their analytics journey. Qlik Advisory 2/22

More information

Oracle Forms and SOA: Software development approach for advanced flexibility An Oracle Forms Community White Paper

Oracle Forms and SOA: Software development approach for advanced flexibility An Oracle Forms Community White Paper Oracle Forms and SOA: Software development approach for advanced flexibility An Oracle Forms Community White Paper Malcolm Smith Atos Origin April 2008 Oracle Forms and SOA: Software development approach

More information

Enterprise Portfolio Management

Enterprise Portfolio Management Enterprise Portfolio Management Contents Executive Summary...3 Introduction...4 The IT Planning Ecosystem...5 The Enterprise Portfolio...8 Creating an Enterprise Portfolio...8 Enterprise Portfolio Management...9

More information

Informatica and our product strategy

Informatica and our product strategy Informatica and our product strategy Piotr Skowronski April 2015 2015 Sales Plays: Power the -Ready Enterprise Business Imperatives Improved Decisions Cross-Sell Up-Sell Mergers & Acquisitions Business

More information

Q3 IIBA Corporate Member Forum. Will start promptly on the hour

Q3 IIBA Corporate Member Forum. Will start promptly on the hour Q3 IIBA Corporate Member Forum Will start promptly on the hour AGENDA 7:00 Welcome and Introduction 7:05 The Business Analyst Guide to Business Architecture, Damian Wilson; Business Analysis Practice Leader,

More information

PPDM Well Master and Enterprise MDM Tools

PPDM Well Master and Enterprise MDM Tools PPDM Well Master and Enterprise MDM Tools 2013 PPDM Data Management Symposium Calgary Kelly Guillory & Prasanna Balakrishnan Agenda About Us Paper Background What People Want Business Value of MDM MDM

More information

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,

More information

5 Best Practices for SAP Master Data Governance

5 Best Practices for SAP Master Data Governance 5 Best Practices for SAP Master Data Governance By David Loshin President, Knowledge Integrity, Inc. Sponsored by Winshuttle, LLC 2012 Winshuttle, LLC. All rights reserved. 4/12 www.winshuttle.com Introduction

More information

Company Profile. Areas of Competence. Software- und Organisations-Service. Committed to Service. Software- und Organisations-Service GmbH

Company Profile. Areas of Competence. Software- und Organisations-Service. Committed to Service. Software- und Organisations-Service GmbH Software- und Organisations-Service Committed to Service Company Profile Areas of Competence Software- und Organisations-Service GmbH www.sos-berlin.com 2 Overview Areas of Competence Company Products

More information

Good Technology Mid-Market Mobility Trends Survey. August 2014

Good Technology Mid-Market Mobility Trends Survey. August 2014 6 Good Technology Mid-Market Mobility Trends Survey August 2014 Mobility Trends Survey Introduction Purpose & Methodology In August 2014, Good conducted an online survey of global mid-market organizations

More information

PROFESSOR DR. HONG-MEI CHEN

PROFESSOR DR. HONG-MEI CHEN PROFESSOR DR. HONG-MEI CHEN Full Professor of IT Management Shidler College of Business (SCB) University of Hawaii at Manoa Honolulu, USA Former Associate Dean of SCB III. Big data management Business-IT

More information

Transform Your Business with Oracle Application Integration Architecture

Transform Your Business with Oracle Application Integration Architecture Transform Your Business with Oracle Application Integration Architecture Customer: C1000, Erik Weegenaar, Teamlead Integration Competence Center Partner: Accenture, Jaap Kramer Copyright 2010 Accenture

More information

Agile Change: The Key to Successful Cloud/SaaS Deployment

Agile Change: The Key to Successful Cloud/SaaS Deployment WIPRO CONSULTING SERVICES Agile Change: The Key to Successful Cloud/SaaS Deployment www.wipro.com/consulting Agile Change: The Key to Successful Cloud/SaaS Deployment By Robert Staeheli and Gregor Marshall

More information

IPL Service Definition - Master Data Management Service

IPL Service Definition - Master Data Management Service IPL Proposal IPL Service Definition - Master Data Management Service Project: Date: 16th Dec 2014 Issue Number: Issue 1 Customer: Crown Commercial Service Page 1 of 7 IPL Information Processing Limited

More information

... Foreword... 17. ... Preface... 19

... Foreword... 17. ... Preface... 19 ... Foreword... 17... Preface... 19 PART I... SAP's Enterprise Information Management Strategy and Portfolio... 25 1... Introducing Enterprise Information Management... 27 1.1... Defining Enterprise Information

More information

IBM Software A Journey to Adaptive MDM

IBM Software A Journey to Adaptive MDM IBM Software A Journey to Adaptive MDM What is Master Data? Why is it Important? A Journey to Adaptive MDM Contents 2 MDM Business Drivers and Business Value 4 MDM is a Journey 7 IBM MDM Portfolio An Adaptive

More information

Transforming Your Core Banking and Lending Platform

Transforming Your Core Banking and Lending Platform Transforming Your Core Banking and Lending Platform Dramatically improve your bank s core systems to increase operating agility, lower time to market, reduce costs and better manage risk and regulatory

More information

Enterprise Information Management Services Managing Your Company Data Along Its Lifecycle

Enterprise Information Management Services Managing Your Company Data Along Its Lifecycle SAP Solution in Detail SAP Services Enterprise Information Management Enterprise Information Management Services Managing Your Company Data Along Its Lifecycle Table of Contents 3 Quick Facts 4 Key Services

More information

Case exercise. Case Exercise. Suggested steps to proceed

Case exercise. Case Exercise. Suggested steps to proceed Case exercise Case Exercise Target: Describe and analyse enterprise, or selected part of enterprise, in a case company (or other organization) It is recommended to use TOGAF enterprise development and

More information

BUSINESS PROCESS MANAGEMENT and IT. Helping Align IT with Business

BUSINESS PROCESS MANAGEMENT and IT. Helping Align IT with Business BUSINESS PROCESS MANAGEMENT and IT Helping Align IT with Business Our Business Helping IT organizations streamline Infrastructure Operations Process Development or Re-Engineering Implementation of an ITSM

More information

Master Your Data and Your Business Using Informatica MDM. Ravi Shankar Sr. Director, MDM Product Marketing

Master Your Data and Your Business Using Informatica MDM. Ravi Shankar Sr. Director, MDM Product Marketing Master Your and Your Business Using Informatica MDM Ravi Shankar Sr. Director, MDM Product Marketing 1 Driven Enterprise Timely Trusted Relevant 2 Agenda Critical Business Imperatives Addressed by MDM

More information

Cisco IT Technology Tutorial Overview of ITIL at Cisco

Cisco IT Technology Tutorial Overview of ITIL at Cisco Cisco IT Technology Tutorial Overview of ITIL at Cisco Ian Reddy, IT Manager David Lietzell, IT Program Manager May 2009 Produced by the Cisco on Cisco team within Cisco IT 2007 Cisco Systems, Inc. All

More information

The Oracle Approach To ITSM Introducing The Customer Success Index

The Oracle Approach To ITSM Introducing The Customer Success Index The Oracle Approach To ITSM Introducing The Customer Success Index Barry Goodwin Vice President Global Customer Management Agenda Agenda Introduction To Oracle The Oracle Customer

More information

BUSINESS INTELLIGENCE COMPETENCY CENTER (BICC) HELPING ORGANIZATIONS EFFECTIVELY MANAGE ENTERPRISE DATA

BUSINESS INTELLIGENCE COMPETENCY CENTER (BICC) HELPING ORGANIZATIONS EFFECTIVELY MANAGE ENTERPRISE DATA BUSINESS INTELLIGENCE COMPETENCY CENTER (BICC) HELPING ORGANIZATIONS EFFECTIVELY MANAGE ENTERPRISE DATA Executive Summary Companies continue to remain challenged in deriving meaningful insights from the

More information

Principal MDM Components and Capabilities

Principal MDM Components and Capabilities Principal MDM Components and Capabilities David Loshin Knowledge Integrity, Inc. 1 Agenda Introduction to master data management The MDM Component Layer Model MDM Maturity MDM Functional Services Summary

More information

Business Intelligence Operational Structures: Towards the Design of a Reference Process Map

Business Intelligence Operational Structures: Towards the Design of a Reference Process Map Business Intelligence Operational Structures: Towards the Design of a Reference Process Map Gerrit Lahrmann, David Raber, Felix Wortmann Institute of Information Management, University of St.Gallen Abstract

More information

Source to Pay: Transforming Invoice Processing and Document Management

Source to Pay: Transforming Invoice Processing and Document Management WIPRO CONSULTING SERVICES Business Methods Series Source to Pay: Transforming Processing and Document Management Paulo Jose Freixa Calhau Preto Senior Manager, Finance & Accounting Transformation Practice,

More information

TOGAF. TOGAF & Major IT Frameworks, Architecting the Family. by Danny Greefhorst, MSc., Director of ArchiXL. IT Governance and Strategy

TOGAF. TOGAF & Major IT Frameworks, Architecting the Family. by Danny Greefhorst, MSc., Director of ArchiXL. IT Governance and Strategy TOGAF TOGAF & Major IT Frameworks, Architecting the Family by Danny Greefhorst, MSc., Director of ArchiXL TOGAF is a registered trademark of The Open Group. Copyright 2013 ITpreneurs. All rights reserved.

More information

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Is Your Organization Facing Any of These Challenges? Cost pressures; need to do more with the

More information

CampusNexus Finance, HR & Payroll State of the Union. Robert Capello Product Manager

CampusNexus Finance, HR & Payroll State of the Union. Robert Capello Product Manager CampusNexus Finance, HR & Payroll State of the Union Robert Capello Product Manager Confidential Information The information presented in this session is proprietary and confidential to Campus Management

More information

Service Level Management Framework

Service Level Management Framework Service Level Management Framework Andreas Norén Product Manager SAS Institute Sweden Agenda! Service Level Management in a modern IT organisation! Implement the SLM process into an development model (RWM)!

More information

INTEGRATED SERVICE ARCHITECTURE FRAMEWORK (ISAF) FOR ITIL V3

INTEGRATED SERVICE ARCHITECTURE FRAMEWORK (ISAF) FOR ITIL V3 INTEGRATED SERVICE ARCHITECTURE FRAMEWORK (ISAF) FOR ITIL V3 Akbar Nabiollahi Faculty of Computer science and Information System University Teknologi Malaysia 81310, Skudai, Johor nabi_ir@yahoo.com Rose

More information

Real World Application and Usage of IBM Advanced Analytics Technology

Real World Application and Usage of IBM Advanced Analytics Technology Real World Application and Usage of IBM Advanced Analytics Technology Anthony J. Young Pre-Sales Architect for IBM Advanced Analytics February 21, 2014 Welcome Anthony J. Young Lives in Austin, TX Focused

More information

JOURNAL OF OBJECT TECHNOLOGY

JOURNAL OF OBJECT TECHNOLOGY JOURNAL OF OBJECT TECHNOLOGY Online at www.jot.fm. Published by ETH Zurich, Chair of Software Engineering JOT, 2008 Vol. 7, No. 8, November-December 2008 What s Your Information Agenda? Mahesh H. Dodani,

More information

ISEB MANAGER S CERTIFICATE IN ITIL INFRASTRUCTURE MANAGEMENT. Guidelines for candidates who are taking the ICT Infrastructure Examination

ISEB MANAGER S CERTIFICATE IN ITIL INFRASTRUCTURE MANAGEMENT. Guidelines for candidates who are taking the ICT Infrastructure Examination ISEB MANAGER S CERTIFICATE IN ITIL INFRASTRUCTURE MANAGEMENT Guidelines for candidates who are taking the ICT Infrastructure Examination This qualification is based on ITIL Infrastructure Management as

More information

Digital Asset Management (DAM) strategy

Digital Asset Management (DAM) strategy Digital Asset Management (DAM) strategy Magan Arthur, Subhankar Bhattacharya, Gautam Shekar The reality of a dramatically changing media landscape has created awareness within the Media and Entertainment

More information

: 71870 ELEANORA LN RANCHO MIRAGE, CA 92270, USA.

: 71870 ELEANORA LN RANCHO MIRAGE, CA 92270, USA. G r o w Y o u r B u s i n e s s, i n c r e a s e y o u r p r o f i t & s a t i s f y y o u r c u s t o m e r s Call Center Services ERA TECH Call Centers helps large and small Business in every industry

More information

Whitepaper Data Governance Roadmap for IT Executives Valeh Nazemoff

Whitepaper Data Governance Roadmap for IT Executives Valeh Nazemoff Whitepaper Data Governance Roadmap for IT Executives Valeh Nazemoff The Challenge IT Executives are challenged with issues around data, compliancy, regulation and making confident decisions on their business

More information

Corporate Profile WWW.EXPERIONTECHNOLOGIES.COM. Australia Germany India Netherlands Switzerland United States

Corporate Profile WWW.EXPERIONTECHNOLOGIES.COM. Australia Germany India Netherlands Switzerland United States Corporate Profile Australia Germany India Netherlands Switzerland United States About Us New Generation Technology company with offices in the United States, Australia, Netherlands, Germany, Switzerland

More information

Recent Advances in Automatic Control, Information and Communications

Recent Advances in Automatic Control, Information and Communications Proposal of the improvement of actual ITIL version based on comparative IT Service Management methodologies and standards The implementation of IT Service Management frameworks and standards Anel Tanovic*,

More information

A DESIGN SCIENCE APPROACH TO DEVELOP A NEW COMPREHENSIVE SOA GOVERNANCE FRAMEWORK

A DESIGN SCIENCE APPROACH TO DEVELOP A NEW COMPREHENSIVE SOA GOVERNANCE FRAMEWORK A DESIGN SCIENCE APPROACH TO DEVELOP A NEW COMPREHENSIVE SOA GOVERNANCE FRAMEWORK Fazilat Hojaji 1 and Mohammad Reza Ayatollahzadeh Shirazi 2 1 Amirkabir University of Technology, Computer Engineering

More information

Meet AkzoNobel Leading market positions delivering leading performance

Meet AkzoNobel Leading market positions delivering leading performance Meet AkzoNobel Leading market positions delivering leading performance BI Thema dag VNSG A Business Intelligence journey John Wenmakers AkzoNobel Leon Huijsmans Interdobs December 10, 2013 Agenda A Business

More information

EA vs ITSM. itsmf 15.4.2014

EA vs ITSM. itsmf 15.4.2014 EA vs ITSM itsmf 15.4.2014 EA vs ITSM SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING What is an enterprise in the

More information

The Art of Architecture Transformation. Copyright 2012, Oracle and/or its affiliates. All rights reserved.

The Art of Architecture Transformation. Copyright 2012, Oracle and/or its affiliates. All rights reserved. The Art of Architecture Transformation Oracle Safe Harbor The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

More information

Customer Experience Strategy and Implementation

Customer Experience Strategy and Implementation Customer Experience Strategy and Implementation Enterprise Customer Experience Transformation 2014 Andrew Reise, LLC. All Rights Reserved. Enterprise Customer Experience Transformation Executive Summary

More information

Why is Master Data Management getting both Business and IT Attention in Today s Challenging Economic Environment?

Why is Master Data Management getting both Business and IT Attention in Today s Challenging Economic Environment? Why is Master Data Management getting both Business and IT Attention in Today s Challenging Economic Environment? How Can You Gear-up For Your MDM initiative? Tamer Chavusholu, Enterprise Solutions Practice

More information

Application Overhaul. Key Initiative Overview

Application Overhaul. Key Initiative Overview Scott D. Nelson Research Managing Vice President This overview provides a high-level description of the Application Overhaul Key Initiative. IT leaders can use this guide to understand how to develop an

More information

Custom Consulting Services Catalog

Custom Consulting Services Catalog Custom Consulting Services Catalog Meeting Your Exact Needs Contents Custom Consulting Services Overview... 1 Assessment & Gap Analysis... 2 Requirements & Portfolio Planning... 3 Roadmap & Justification...

More information

The power of WebSphere Portal & Portfolio in streamlining your organisation

The power of WebSphere Portal & Portfolio in streamlining your organisation The power of WebSphere Portal & Portfolio in streamlining your organisation Agenda The business value of Portal The On Demand Business Practical implementations of Services Oriented Architecture Composite

More information

appmdmtm MASTER DATA MANAGEMENT

appmdmtm MASTER DATA MANAGEMENT appmdmtm MASTER DATA MANAGEMENT Chain-Sys Platform Multiple Domain Hubs ETL with No Programming MASTER DATA MANAGEMENT A Single Source System is designated as the System of Record for Master Data. appmdm

More information

The MSS Approach to BPM

The MSS Approach to BPM The MSS Approach to BPM Ryan McMahon, PMP MSS Management Consulting Agenda BPM defined MSS BPM Offerings and Approach Key BPM Benefits Q&A - Improve the Big Picture - Identify Problem Areas and Bottlenecks

More information

How Effective Data Management Can Help Your Organization Unlock Its True Potential

How Effective Data Management Can Help Your Organization Unlock Its True Potential One Version of the Truth the way we do it How Effective Data Management Can Help Your Organization Unlock Its True Potential Overview Companies today have complex organizations and stretched supply chains,

More information

Managing and Tracing the Traversal of Process Clouds with Templates, Agendas and Artifacts

Managing and Tracing the Traversal of Process Clouds with Templates, Agendas and Artifacts Managing and Tracing the Traversal of Process Clouds with Templates, Agendas and Artifacts Marian Benner, Matthias Book, Tobias Brückmann, Volker Gruhn, Thomas Richter, Sema Seyhan paluno The Ruhr Institute

More information