Multi-Channel Distribution Strategies in the Financial Services Industry
|
|
|
- Cynthia Fowler
- 2 years ago
- Views:
Transcription
1 Multi-Channel Distribution Strategies in the Financial Services Industry DISSERTATION der Universität St. Gallen, Hochschule für Wirtschafts-, Rechts- und Sozialwissenschaften (HSG) zur Erlangung der Würde eines Doktors der Wirtschaftswissenschaften vorgelegt von Patrick Dahmen aus Deutschland Genehmigt auf Antrag der Herren Prof. Dr. Walter Ackermann und Prof. Dr. Christian Beiz Dissertation Nr Deutscher Universitäts-Verlag, Wiesbaden 2004
2 Contents XI Contents Foreword Preface Contents Overview of Figures List of abbreviations VII IX XI XIII XVII I. Academic and Empirical Relevance of the Research Subject 1 1. Research Objectives, Approach, Methods and Structure The Relevance of Multi-Channel Distribution and Definition of the Research Questions Definition of Research Approach, Methods andprocess Structure of the Dissertation Conclusion Changes in the Distribution of Retail Financial Services Challenges in the Distribution of Retail Financial Services Changes in the Supply Side Changes in Consumer Behaviour Technological Changes: Impact of the Internet on Distribution Conclusion 39 II. Framework for the Design of Multi-Channel Distribution Systems Major Analytical Dimensions of Distribution Systems Nature, Objectives and Tasks of Distribution Nature and Objectives of Distribution Distribution Tasks Theoretical Basis for the Analysis of Exchange Processes Economic Theories: Transaction Cost Analysis Behaviour-oriented Theories Political Economy Paradigm The Internal Economy and Polity of the Distribution System The Task Environments of the Distribution System Conclusion Particularities in the Distribution of Retail Financial Services The Constituent Elements of Services The Specific Properties of Retail Financial Services Service Management: Distribution of Retail Financial Services Conclusion 75
3 XII Contents 5. Impact of the Corporate Positioning on the Distribution Strategy The Nature and Positioning of Distribution Management Objectives of Distribution Management Overall Corporate Orientation and Financial Objectives Strategie Objectives Marketing Objectives: Relationship vs. Transaction Marketing Conclusion Classification of Multi-Channel Distribution Systems Nature, Characteristics and Objectives of Multi-Channel Distribution Systems Focussed Multi-Channel Distribution Systems Co-ordinated Multi-Channel Distribution Systems Conclusion 112 III. Operational Implementation of Multi-Channel Distribution Strategies External Fit of the Distribution System Branding and Communication Customer Segmentation and Customer Management Product Offering and Product Positioning Cross-Cannel Pricing of Products Change Management - Transformation of Customer Behaviour Conclusion Intemal Fit of the Distribution System Internal Structure and Processes of Distribution Systems Customer Ownership and Remuneration of Distribution Channels Change Management: Transformation of the Behaviour of Intemal Customers Conclusion Financial Steering of the Distribution System Management of Distribution Systems as Profit Centres Efficiency and Effectiveness of the Distribution System Conclusion 182 IV. Conclusion 183 V. Bibliography 195
4 Overview of Figures XIII Overview of Figures Figurel: The Research Process 7 Figure 2: The Different Phases of the Benchmarking Study 10 Figure 3: Figure 4: Process in the Benchmarking Study on Multi-Channel Marketing 11 Structure of the Dissertation and Interplay of the different Chapters 13 Figure 5: Distribution Landscape for Retail Financial Services 19 Figure 6: Consolidation Efforts of the Deutsche Bank 22 Figure 7: Evolution of Channel Mix in the German Insurance Market 28 Figure 8: Figure 9: Comparison of Commission Costs for Life Insurance across Distribution Channels 29 Break-down of Retail Mutual Fund Assets by Distribution Channels 30 Figure 10: Shirts in the Use of Distribution Channels in Retail Banking 34 Figure 11: Use of the Internet in Germany for Insurance-Related Issues (in millions, Forecast 2001) 37 Figure 12: Reasons against the online Purchase of Insurance Products 38 Figure 13: Figure 14: Dichotomy between Discrete Transactions and Relational Exchanges 48 Discrete vs. Relational Exchanges and Clan- vs. Bureaucracy-like Decision-Making Processes 53 Figure 15: The Analytical Dimensions of Distribution Systems 58 Figure 16: Figure 17: Reconciliation of the Different Views on Services with the three Phases of Services Delivery 61 Framework for the Analysis of the Different Dimensions of Services 64 Figure 18: The Augmented Service Offering 67 Figure 19: Different Dimensions of Service Management 70 Figure 20: Description of rwo Generic Service Strategies 72 Figure 21: Sales Approach for Different Customer Segments at Deutsche Bank 74 Figure 22: Comprehensive Framework for the Analysis of Distribution Systems 76 Figure 23: Management Context for Distribution Management 80 Figure 24: Implications of Different Financial Targets for the Distribution Strategy 82 Figure 25: Product / Market Opportunity Matrix 84
5 XIV Overview of Figures Figure 26: Figure 27: Figure 28: Task-oriented Management Approach by Tomczak and Reinecke 86 Phases for Defining the Strategie Positioning of a Company 87 Management and Monitoring of the Sales Cycle at the Deutsche Bank 90 Figure 29: Comparison of Relationship and Transaction Marketing 93 Figure 30: Impact of the Financial, Strategie and Marketing Targets on the Distribution System 94 Figure 31: Analytical Grid for the Analysis of Multi-Channel Distribution Systems 99 Figure 32: Distribution System of Allstate Inc. (USA) 103 Figure 33: Split of Profit and Service Time in German Retail Banking 107 Figure 34: Major Value Drivers for Focussed and Co-ordinated Multi-Channel Systems 113 Figure 35: Customer Segmentation Approach of Nordea 128 Figure 36: Value-based Marketing and * Customer Segmentation at Credit Suisse 129 Figure 37: Customer Segmentation Approach of MLP 131 Figure 38: Customer Segmentation Approach of Deutsche Bank 133 Figure 39: Figure 40: Figure 41: Two-Dimensional Customer Segmentation Approach for Financial Services (McKinsey) 135 Product Positioning in a Co-ordinated Multi-Channel Environment 138 House Of Quality - Basis for the Definition of the Channel Mix to Enhance Product Positioning 140 Figure 42: Relative Distribution Costs (Survey among 33 Life Insurers in Europe) 145 Figure 43: Figure 44: Figure 45: Figure 46: Concept for a Consistent Cross-Channel Management ofpricing 146 Explicit Pricing System for Brokerage Services at Citibank Germany 148 Nordea - Gradual Introduction of New Distribution Devices and Channels 150 Citibank - Evolution of Money Transfers via Different Distribution Channels 152 Figure 47: Organisational Structures for Multi-Channel Distribution Systems 157 Figure 48: AXA Germany: Interfaces between the Product Manufacturer and the Distributor 158 Figure 49: Resource Allocation Pattems 165
6 Overview of Figures XV Figure 50: Citibank Germany: Channel Strategy - Simultaneous Reduction of Costs and Increase in Income 169 Figure 51: Customer Touch Points Matrix 175 Figure 52: Use of Target Costing for Defining the Relevant Dimensions for a Distribution Concept based on the Customer's Requirements 177 Figure 53: Deutsche Bank - Elements of Monitoring Sales Performance 180 Figure 54: Figure 55: Figure 56: Figure 57: Comprehensive Framework for the Analysis of Distribution Systems 186 Specification of the Major Dimensions of Focussed vs. Co-ordinated Distribution Systems 189 Description of the Major Dimensions of the Extemal Fit of Distribution Systems 191 Description of the Major Dimensions of the Intemal Fit of Distribution Systems 193
Customer Intimacy Analytics
Customer Intimacy Analytics Leveraging Operational Data to Assess Customer Knowledge and Relationships and to Measure their Business Impact by Francois Habryn Scientific Publishing CUSTOMER INTIMACY ANALYTICS
Business Model Innovation in Wealth Management
Business Model Innovation in Wealth Management DISSERTATION of the University of St. Gallen, Graduate School of Business Administration, Economics, Law and Social Sciences (HSG) to obtain the title of
Four-Phase-Model for the Implementation of Shared Services
Martin H. Wenderoth Four-Phase-Model for the Implementation of Shared Services Verlag Dr. Kovac Hamburg 2014 Table of Content Foreword V Acknowledgement VII Abstract... IX Table of Content XI List of Figures
Targeted Advertising and Consumer Privacy Concerns Experimental Studies in an Internet Context
TECHNISCHE UNIVERSITAT MUNCHEN Lehrstuhl fur Betriebswirtschaftslehre - Dienstleistungsund Technologiemarketing Targeted Advertising and Consumer Privacy Concerns Experimental Studies in an Internet Context
Nearshore IT Sourcing for Small- and Medium-Sized Enterprises: An Exploratory Study of Swiss SMEs Sourcing from Russia and Ukraine
Nearshore IT Sourcing for Small- and Medium-Sized Enterprises: An Exploratory Study of Swiss SMEs Sourcing from Russia and Ukraine DISSERTATION of the University of St. Gallen, Graduate School of Business
User Guidance in Business Process Modelling
User Guidance in Business Process Modelling Dissertation zur Erlangung des Doktorgrades der Naturwissenschaften vorgelegt von Diplom-Wirtschaftsinformatiker (FH) Matthias Born aus Albstadt genehmigt von
Flexibility in Buyer-Seller Relationships
Ellen Roemer Flexibility in Buyer-Seller Relationships A Transaction Cost Economics Extension based on Real Options Analysis With a foreword by Prof. Dr. Mario Rese Deutscher Universitats-Verlag IX Foreword
An Enterprise Modeling Framework for Banks using. Algebraic Graph Transformation
An Enterprise Modeling Framework for Banks using Algebraic Graph Transformation vorgelegt von Diplom-Wirtschaftsinformatiker Christoph Brandt aus Berlin-Lichterfelde von der Fakultät IV - Elektrotechnik
Buyout and Distressed Private Equity: Performance and Value Creation
TECHNISCHE UNIVERSITAT MUNCHEN Lehrstuhl fur Betriebswirtschaftslehre - Finanzmanagement und Kapitalmarkte (Univ.-Prof. Dr. Christoph Kaserer) Buyout and Distressed Private Equity: Performance and Value
Provider-Independent Social Identity. Management for Personal and. Professional Applications
Provider-Independent Social Identity Management for Personal and Professional Applications Dissertation zur Erlangung des Grades eines Doktors der Wirtschaftswissenschaften eingereicht an der Fakultät
for High Performance Computing
Technische Universität München Institut für Informatik Lehrstuhl für Rechnertechnik und Rechnerorganisation Automatic Performance Engineering Workflows for High Performance Computing Ventsislav Petkov
Privacy-preserving Infrastructure for. Social Identity Management
Privacy-preserving Infrastructure for Social Identity Management Dissertation zur Erlangung des Grades eines Doktors der Wirtschaftswissenschaften (Dr. rer. pol.) eingereicht an der Fakultät für Wirtschaftswissenschaften
Introducing Electronic Supply Chain Collaboration in China
Thomas Christian Fendt Introducing Electronic Supply Chain Collaboration in China Evidence from Manufacturing Industries Universitatsverlag der Technischen Universitat Berlin Table of Contents (Detailed)
United States and European Union Auditor Independence Regulation
Christiane Strohm 2008 AGI-Information Management Consultants May be used for personal purporses only or by libraries associated to dandelon.com network. United States and European Union Auditor Independence
The Impact of Corporate Venture Capital
Timo B. Poser The Impact of Corporate Venture Capital Potentials of Competitive Advantages for the Investing Company Deutscher Universitats-Verlag IX Table of contents List of illustrations List of tables
Marketing. A Relationship Perspective. von. Prof. Svend Hollensen, Ph.D., University of Southern Denmark. und
Marketing A Relationship Perspective von Prof. Svend Hollensen, Ph.D., University of Southern Denmark und Prof. Mare Oliver Opresnik, Ph.D., Fachhochschule Lübeck Verlag Franz Vahlen München Brief contents
Supervisor Psychological Contract Management
Maida Petersitzke Supervisor Psychological Contract Management Developing an Integrated Perspective on Managing Employee Perceptions of Obligations With a Foreword by Prof. Dr. Michel E. Domsch GABLER
Holger Dannenberg Dirk Zupancic. Optimising Customer and Sales Management
Holger Dannenberg Dirk Zupancic Optimising Customer and Sales Management Contents Preface I. Preface II V IX Foreword, XIII Profile of the authors XV 1. Introduction: Excellence in sales and customer management..;..'
Essays on Enforcement of Accounting Standards, Audit Quality, and Lobbying
Essays on Enforcement of Accounting Standards, Audit Quality, and Lobbying Inaugural-Dissertation zur Erlangung des Doktorgrades des Fachbereichs Wirtschaftswissenschaften der Johann Wolfgang Goethe-Universitat
Private Banking Performance and Customer Relationship Management: An exploratory study comparing Switzerland and India
Private Banking Performance and Customer Relationship Management: An exploratory study comparing Switzerland and India DISSERTATION of the University of St. Gallen, Graduate School of Business Administration,
Investing in Private Equity Partnerships
Kay Muller Investing in Private Equity Partnerships The Role of Monitoring and Reporting With a foreword by Prof. Dr. Dr. Ann-Kristin Achleitner GABLER EDITION WISSENSCHAFT Table of Contents IX Table of
Business-to-Business Marketing
Business-to-Business Marketing Ross Brennan, Louise Canning and Raymond McDowell SAGE Los Angeles London New Delhi Singapore j Washington DC Acknowledgements List of Figures List of Tables List of Abbreviations
A Mediated Access Control Infrastructure for Dynamic Service Selection
A Mediated Access Control Infrastructure for Dynamic Service Selection Dissertation zur Erlangung des Grades eines Doktors der Wirtschaftswissenschaften (Dr. rer. pol.) eingereicht an der Fakultat fur
Dealing with digital Information richness in supply chain Management - A review and a Big Data Analytics approach
Florian Kache Dealing with digital Information richness in supply chain Management - A review and a Big Data Analytics approach kassel IH university press Contents Acknowledgements Preface Glossary Figures
Preface. Table of Contents. List of Figures. List of Tables. List of Abbreviations. 1 Introduction 1. 2 Problem 23.
XI Outline Foreword Preface Outline Table of Contents List of Figures List of Tables List of Abbreviations VII IX XI XIII XXI XXIII XXV 1 Introduction 1 2 Problem 23 3 Related Work 35 4 Development of
New Online Retailing
Gerrit Heinemann Christoph Schwarzl New Online Retailing Innovation and Transformation GABLER IV Table of Contents Foreword Abbreviations VII XV 1 Online Retailing in Transition - Revolution not Evolution
Global Project Management
Global Project Management Communication, Collaboration and Management Across Borders Jean binder Contents List of Figures List of Tables Acknowledgements Preface xiii xv xvii xix Introduction 1 Traditional,
THE ROLE OF SMALL MANUFACTURING ENTERPRISES IN SUSTAINABLE REGIONAL DEVELOPMENT
THE ROLE OF SMALL MANUFACTURING ENTERPRISES IN SUSTAINABLE REGIONAL DEVELOPMENT Ismailia governorate as a case study in Egypt Als Dissertation zur Erlangung des akademischen Grades Doctor rerum naturalium
Diederich Bakker. Vertical Brand. Portfolio Management. Strategies for Integrated. Brand Management between. Manufacturers and Retailers
Diederich Bakker Vertical Brand Portfolio Management Strategies for Integrated Brand Management between Manufacturers and Retailers With a preface by Prof. Dr. Thorsten Raabe Springer Gabler Contents List
Patrick Heinemann Power Bases and Informational Influence Strategies
Patrick Heinemann Power Bases and Informational Influence Strategies GABLER EDITION WISSENSCHAFT Research in Management Accounting & Control Herausgegeben von Professor Dr. Utz Schäffer WHU Otto Beisheim
Market Entry Strategies of Foreign Telecom Companies in India
Kiruba Jeyaseeli Benjamin Levi Market Entry Strategies of Foreign Telecom Companies in India With forewords by Prof. Dr. Rudolf Griinig and Prof. Prabhu Guptara Deutscher Universitats-Verlag Brief contents
Fundamentals of the Craft in Theory and Practice. Patrick O. Connelly
Trade Credit Risk Management Fundamentals of the Craft in Theory and Practice Patrick O. Connelly Preface (abbreviated) This book incorporates the learning and worldwide experiences drawn from the author
A. Method for Assessing the Likelihood of Burn-out of Global ERP-Programmes
A. Method for Assessing the Likelihood of Burn-out of Global ERP-Programmes DISSERTATION of the University of St. Gallen, Graduate School of Business Administration, Economics, Law and Social Sciences
COUNTERACTING PHISHING THROUGH HCI: DETECTING ATTACKS AND WARNING USERS
COUNTERACTING PHISHING THROUGH HCI: DETECTING ATTACKS AND WARNING USERS DISSERTATION an der Fakultat fur Mathematik, Informatik und Statistik der Ludwig-Maximilians-Universitat Munchen vorgelegt von Diplom-Medieninformatiker
Master Data Management
Master Data Management David Loshin AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO Ик^И V^ SAN FRANCISCO SINGAPORE SYDNEY TOKYO W*m k^ MORGAN KAUFMANN PUBLISHERS IS AN IMPRINT OF ELSEVIER
Bank- und finanzwirtschaftliche Forschungen Band 395
Bank- und finanzwirtschaftliche Forschungen Band 395 Institut für schweizerisches Bankwesen der Universität Zürich Schweizerisches Institut für Banken und Finanzen an der Universität St. Gallen Florentina
Contents. Short Contents
IX Short List of Figures List of Tables Abbreviations XIX XXI XXIII Introduction 1 Part I. Hedge Funds as an Individual Investment and from a Portfolio Perspective 8 Chapter I. Hedge Funds and their Trading
The German Brewing Industry
763 Rheingauer Monographien The German Brewing Industry Dirk Schiereck / Christof Sigl-Griib / Christian Voigt (Editors) A collaborative publication from / S M C Publishing AG fjplj Verlag Wissenschaft
Citizen Relationship Management - CiRM
U N I V E R S I T É D E F R I B O U R G S E M I N A R E - G O V E R N M E N T Winter Term 2005/ 2006 Prof. Dr. Andreas Meier Citizen Relationship Management - CiRM By: Andreas Stuht Student ID# 05-209-838
C ONTENTS. Acknowledgments
kincaidtoc.fm Page vii Friday, September 20, 2002 1:25 PM C ONTENTS Preface Acknowledgments xxi xxvii Part 1 CRM: Is It Right for Your Company? 1 Chapter 1 Commerce in the 21st Century 3 1.1 Understanding
First-Time-Right Procurement (FTRP)
Oliver Münci> First-Time-Right Procurement Substitution of the Paradox Purchasing Savings through First-Time-Right Procurement (FTRP) 4^ Springer Gabler Acknowledgement Abstract Table Of Contents Acronyms
Integrated Wealth Management
Integrated Wealth Management The New Direction for Portfolio Managers 2nd edition Jean L.P. Brunei, CFA E U R M N E Y B K S Acknowledgments The author Foreword xi xiii xiv The foundations of the new paradigm
NATIONAL UNIVERSITY OF SCIENCE AND TECHNOLOGY FACULTY OF COMMERCE DEPARTMENT OF INSURANCE AND ACTUARIAL SCIENCE
NATIONAL UNIVERSITY OF SCIENCE AND TECHNOLOGY FACULTY OF COMMERCE DEPARTMENT OF INSURANCE AND ACTUARIAL SCIENCE B.COMM (HONS) DEGREE IN RISK MANAGEMENT AND INSURANCE STRATEGIC MARKETING OF INSURANCE [CIN
TABLE OF CONTENTS CHAPTER DESCRIPTION PAGE
vii TABLE OF CONTENTS CHAPTER DESCRIPTION PAGE TITLE DECLARATION DEDICATION ACKNOWLEDGEMENT ABSTRACT ABSTRAK LIST OF CONTENTS LIST OF FIGURES LIST OF TABLES LIST OF APPENDICES i ii iii iv v vi vii xii
Performance of Corporate Acquisitions over the Medium Term in Germany
K. Randolf Scheller 2008 AGI-Information Management Consultants May be used for personal purporses only or by libraries associated to dandelon.com network. Performance of Corporate Acquisitions over the
SOFTWARE TESTING AS A SERVICE
SOFTWARE TESTING AS A SERVICE ASHFAQUE AHMED (g) CRC Press Taylor & Francis Croup Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Group, an informa business AN AUERBACH BOOK
Strategic Partnership
Munich Re Group / HVB Group Strategic Partnership Analyst Presentation 19 th December 2001 Contents BASES OF THE STRATEGIC PARTNERSHIP Pages 3-10 ERGO / HVB SALES PARTNERSHIP Pages 11-20 FURTHER AREAS
Human Capital in the. Indian IT/BPO Industry. Vijay Pereira University of Portsmouth, UK. Ashish Malik University ofnewcastle, Australia.
Human Capital in the Indian IT/BPO Industry Vijay Pereira University of Portsmouth, UK Ashish Malik University ofnewcastle, Australia macmillan Contents List of Tables and Figures Foreword Preface xii
Declaration to be submitted by directors in the Applicant Company 1
Form SNBFI/D1 Name of the Applicant Company: Declaration to be submitted by directors in the Applicant Company 1 1. Personal Details 1.1 Full name: 1.2 National Identity Card number: 1.3 Passport number:
Cluster III in 2007 Customer Management in a Multi-Channel Environment
Cluster III in 2007 Customer Management in a Multi-Channel Environment 1 Motivation The orientation of financial institutions has changed from a focus on products and transactions towards a focus on the
PG DIPLOMA IN GLOBAL STRATEGIC MANAGEMENT LIST OF BOOKS*
PG DIPLOMA IN GLOBAL STRATEGIC MANAGEMENT LIST OF BOOKS* Paper I: INTERNATIONAL BUSINESS ENVIRONMENT Global Business Environment (ICMR Publication Textbook) [Ref. No: GBE 11 2K4 23] [ISBN: 81-7881-693-8]
Credit Risk Management in the Automotive Industry
Alexander Hener Credit Risk Management in the Automotive Industry Structuring of loan and lease securitizations as integrative solution With a foreword by Prof. Dr. Johannes Schneider Deutscher Universitats-Verlag
(PP) Pharmacy Business Management -3252, Edited by Steven B Kayne. PhD, MBA, LLM, MSc (Sp Med), DAgVetPharm, FRPharmS, FCPP, FIPharmM, MPS (NZ), FNZCP
-3252, Pharmacy Business Management Edited by Steven B Kayne PhD, MBA, LLM, MSc (Sp Med), DAgVetPharm, FRPharmS, FCPP, FIPharmM, MPS (NZ), FNZCP Independent Consultant Pharmacist Visiting Lecturer, School
Financial-Clarity. Total Intelligence.
Consumer Profile Tool Bringing your customers to life through analytics 1. Financial-Clarity Consumer Profile We are pleased to unveil our brand new Financial-Clarity Consumer Profile tool which went live
Satellite-UMTS - Specification of Protocols and Traffic Performance Analysis
Satellite-UMTS - Specification of Protocols and Traffic Performance Analysis Von der Fakultat fur Elektrotechnik und Informationstechnik der Rheinisch-Westfalichen Technischen Hochschule Aachen zur Erlangung
Table of contents. 1 Introduction 1. 2 Background 15
Table of contents 1 Introduction 1 1.1 Framework and intent of the work 2 1.2 Research approach 7 1.2.1 Research design framework 7 1.2.2 Research approach and procedure 9 1.3 Structure outline 12 2 Background
I Fundraising. Management. Analysis, planning and practice. Adrian Sargeant and Elaine Jay. Second edition. Routledge. Taylor Si Francis Croup
I Fundraising Management Analysis, planning and practice Adrian Sargeant and Elaine Jay Second edition Routledge Taylor Si Francis Croup LONDON AND NEW YORK Contents List of plates xi List of figures xiii
POST-ACQUISITION INTEGRATION OF SMALL BIOTECHNOLOGY FIRMS
POST-ACQUISITION INTEGRATION OF SMALL BIOTECHNOLOGY FIRMS IN THE STRUCTURE OF LARGE PHARMACEUTICAL COMPANIES Inauguraldissertation zur Erlangung des Grades eines doctor rerum politicarum (Dr. rer. pol.)
Customer Relationship Management
Customer Relationship Management Concepts and Technologies Second edition Francis Buttle xlloillvlcjx. AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY
The Primacy of Financial Objectives
Reihe: Family Business Band 3 Herausgegeben von Prof. Dr. Sabine B. Klein, Wiesbaden, Prof. Dr. Peter Jaskiewicz, Edmonton (Kanada), Prof. Dr. Peter May, Vallendar, und Prof. Dr. Arist von Schlippe, Witten/Herdecke
Spectrum Sensing Grid
Architecture Optimization and Implementation of a Radio Receiver with a Multistage Spectrum Sensing Technique as Part of a Low-Cost Spectrum Sensing Grid Architekturoptimierung und Implementierung eines
PURCHASING & SUPPLY CHAIN MANAGEMENT
FIFTH EDITION PURCHASING & SUPPLY CHAIN MANAGEMENT Analysis, Strategy, Planning and Practice AHJAN J. VAN WEELE Eindhoven University of Technology, The Netherlands ;\ CENGAGE t% Learning" Australia Brazil
limo B. Poser The Impact of Corporate Venture Capital
limo B. Poser The Impact of Corporate Venture Capital GABLER EDITION WISSENSCHAFT Timo B. Poser The Impact of Corporate Venture Capital Potentials of Competitive Advantages for the Investing Company Deutscher
Mobile Claims Management. IT-Based Innovation in Motor Insurance
Mobile Claims Management IT-Based Innovation in Motor Insurance DISSERTATION of the University of St.Gallen Graduate School of Business Administration, Economics, Law and Social Sciences (HSG) to obtain
Usability Evaluation of Modeling Languages
Usability Evaluation of Modeling Languages Bearbeitet von Christian Schalles 1. Auflage 2012. Taschenbuch. XXIII, 183 S. Paperback ISBN 978 3 658 00050 9 Format (B x L): 0 x 0 cm Gewicht: 275 g Weitere
THE GLOBAL AIRLINE INDUSTRY
THE GLOBAL AIRLINE INDUSTRY List of Contributors Series Preface Notes on Contributors Acknowledgements xiii xv xvii xxiii 1 Introduction and Overview, t 1 Peter P. Belobaba and Amedeo Odoni 1.1 Introduction:
Model-Driven Scientific Workflow Engineering
A Framework for Model-Driven Scientific Workflow Engineering Dipl-Inform Guido Scherp Dissertation zur Erlangung des akademischen Grades Doktor der Ingenieurwissenschaften (Dr-Ing) der Technischen Fakultat
CIMA'S Official Learning System
cima CIMA'S Official Learning System Strategic Level Paul M. Collier Sam Agyei-Ampomah ELSEVIER AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO Contents
Marketing. A Relationship Perspective. von Prof. Svend Hollensen, Prof. Marc Oliver Opresnik. 1. Auflage
Marketing A Relationship Perspective von Prof. Svend Hollensen, Prof. Marc Oliver Opresnik 1. Auflage Marketing Hollensen / Opresnik schnell und portofrei erhältlich bei beck-shop.de DIE FACHBUCHHANDLUNG
Requirements and Challenges for the Migration from EDIFACT-Invoices to XML-Based Invoices. Master Thesis
Requirements and Challenges for the Migration from EDIFACT-Invoices to XML-Based Invoices Master Thesis zur Erlangung des akademischen Grades "Master of Science (M.Sc.)" im Studiengang Wirtschaftswissenschaften
MANAGING EVOLVING CUSTOMER EXPECTATIONS. Chinmaya Joshi Pre Sales Manager, Retail Banking. Break through.
MANAGING EVOLVING CUSTOMER EXPECTATIONS Chinmaya Joshi Pre Sales Manager, Retail Banking Break through. Table of contents 01 Operational Customer Management 02 Bank Readiness Report 03 04 How SunGard Can
Transfer Pricing Manual. Technical Editor: Gareth Green
Transfer Pricing Manual Technical Editor: Gareth Green Contents List of abbreviations xiv List of contributors. xvii Foreword xxvii Preface xxxiii Part A: General principles 1 Introduction 3 Gareth Green
HAROLD CAMPING i ii iii iv v vi vii viii ix x xi xii 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52
Revenue Management and Survival Analysis in the Automobile Industry
Andre Jerenz Revenue Management and Survival Analysis in the Automobile Industry With a foreword by Prof. Dr. Ulrich Tushaus GABLER EDITION WISSENSCHAFT List of Figures List of Tables Nomenclature xiii
Business to Business Marketing Management
Business to Business Marketing Management A global perspective SECOND EDITION Alan Zimmerman and Jim Blythe 13 Routledge jjj^^ Taylor & Francis Croup LONDON AND NEW YORK Contents List of case studies List
excellence in customer management global survey of financial services executives Consulting, IT & Outsourcing Professional Services
excellence in customer management global survey of financial services executives Consulting, IT & Outsourcing Professional Services commercial management using costumers as a growth factor and a differential
HWZ Schriftenreihe für Betriebs- und Bildungsökonomie. Herausgegeben von HWZ Hochschule für Wirtschaft Zürich. Band 9
HWZ Schriftenreihe für Betriebs- und Bildungsökonomie Herausgegeben von HWZ Hochschule für Wirtschaft Zürich Band 9 Isabelle Kern The Suitability of Topic Maps Tools for Knowledge Creation with Stakeholders
Prof. H. Sebastian Heese, PhD
Prof. H. Sebastian Heese, PhD SGL Carbon Endowed Chair and Professor of Supply Chain Management EBS Universität für Wirtschaft und Recht EBS Business School Department of Supply Chain Management & Information
Optimized Scheduling in Real-Time Environments with Column Generation
JG U JOHANNES GUTENBERG UNIVERSITAT 1^2 Optimized Scheduling in Real-Time Environments with Column Generation Dissertation zur Erlangung des Grades,.Doktor der Naturwissenschaften" am Fachbereich Physik,
Environmental and Material Flow Cost Accounting
Environmental and Material Flow Cost Accounting Principles and Procedures Christine Jasch 4y Springer Contents Foreword by Tarcisio AIvarez-Rivero, UNDESA Acknowledgments List of Abbreviations List of
Marketing Coordinator Netherlands
Marketing Coordinator Netherlands (responsible for Amsterdam and Rotterdam Campuses) 35,000-42,000 (depending on qualifications and experience) Full time, Permanent Based in Amsterdam (Netherland) SAE
BUSINESS ANALYSIS FDR INTELLIGENCE
BUSINESS ANALYSIS FDR BUSINESS INTELLIGENCE BERT BRIJS CRC Press Taylor & Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an informa business AN AUERBACH
Client focused. Results driven. Ciber Retail Solutions
Client focused. Results driven. Ciber Retail Solutions Multi-Channel Retailing Retailers are confronted by a downturn in consumer spending, ever-tighter margins, emerging shopping patterns, empowered consumers
Erich R. Utz. Modelling and Measurement Methods of Operational Risk in Banking. Herbert Utz Verlag München
Erich R. Utz Modelling and Measurement Methods of Operational Risk in Banking Herbert Utz Verlag München Schriftenreihe für angewandtes Management herausgegeben von Prof. Dr. Dr. Christian Werner, Fachhochschule
RISK MANAGEMENT IN COMPANIES A QUESTIONNAIRE AS AN INSTRUMENT FOR ANALYSING THE PRESENT SITUATION
RESEARCH PAPERS FACULTY OF MATERIALS SCIENCE AND TECHNOLOGY IN TRNAVA SLOVAK UNIVERSITY OF TECHNOLOGY IN BRATISLAVA 2014 Volume 22, Special Number RISK MANAGEMENT IN COMPANIES A QUESTIONNAIRE AS AN INSTRUMENT
Implementation requirements for knowledge management components into ERP Systems: Comparison of software producers and companies
Implementation requirements for knowledge management components into ERP : Comparison of software producers and companies Bachelorarbeit Zur Erlangung des akademischen Grades Bachelor of Science (B.Sc.)
CUSTOMER RELATIONSHIP MANAGEMENT AND ITS INFLUENCE ON CUSTOMER LOYALTY AT LIBERTY LIFE IN SOUTH AFRICA. Leon du Plessis MINOR DISSERTATION
CUSTOMER RELATIONSHIP MANAGEMENT AND ITS INFLUENCE ON CUSTOMER LOYALTY AT LIBERTY LIFE IN SOUTH AFRICA by Leon du Plessis MINOR DISSERTATION Submitted in partial fulfilment of the requirements for the
Delivering Business Intelligence With Microsoft SQL Server 2005 or 2008 HDT922 Five Days
or 2008 Five Days Prerequisites Students should have experience with any relational database management system as well as experience with data warehouses and star schemas. It would be helpful if students
Contents. xvii. Preface. xxi. Foreword. 1 Introduction 1. Preamble 1. Scope and Structure of the Book 3. Acknowledgments 4 Endnotes 5
Contents Preface Foreword xvii xxi 1 Introduction 1 Preamble 1 Scope and Structure of the Book 3 Acknowledgments 4 Endnotes 5 2 Engineering Systems 7 Introduction 8 Some Initial Observations 8 Deficient
Modul Vertiefung Marketing
Modul Vertiefung Marketing Lehrstuhl für Marketing & Medien Prof. Dr. Thorsten Hennig-Thurau Institut für Marketing Prof. Dr. Manfred Krafft Institut für Wertbasiertes Marketing Prof. Dr. Thorsten Wiesel
Research Study Closing Factory
Research Study Closing Factory Global Research Journal Special Edition ISSN 2190-0388 0 (Seitenzahl: Arial, Schriftgröße 9, zentriert) Introduction More and more companies consolidate Finance & Accounting
Cluster 3 in 2004: Multi-Channel Banking
Cluster 3 in 2004: Multi-Channel Banking (Prof. Dr. Bernd Skiera) 1 Motivation The aim of the Multi-Channel Banking Cluster is to provide research in the area of multi-channel,anagement which should aid
The Corporate Governance of the State Bank of Vietnam: A Study Based on Relevant Frameworks and International Best Practices
: A Study Based on Relevant Frameworks and International Best Practices DISSERTATION of the University of St. Gallen, School of Management, Economics, Law, Social Sciences and International Affairs to
X 303 SB SS 0 INTERNATIONAL BUSINESS RAKESH MOHAN JOSHI. Indian Institute of Foreign Trade New Delhi C 267315 OXJFORD UNIVERSITY PRESS
X 303 SB SS 0 INTERNATIONAL BUSINESS RAKESH MOHAN JOSHI Indian Institute of Foreign Trade New Delhi C 267315 OXJFORD UNIVERSITY PRESS Contents Prefact List of Abbreviations 1. 1.1 1.2 1.3 1.4 1.5 1.6 1.7
CITIGROUP GLOBAL TECHNOLOGY CONFERENCE. September 2, 2014
CITIGROUP GLOBAL TECHNOLOGY CONFERENCE September 2, 2014 SAFE HARBOR This presentation contains forward-looking statements, including, among other things, statements regarding our growth prospects; our
Contents. Intended Audience for This Book How This Book Is Structured. Acknowledgements
Preface Intended Audience for This Book How This Book Is Structured xvii xviii xix Acknowledgements xxi 1 Open Source Software: Definitions and History 1 1.1 Definition of Terms 1 1.1.1 What Is Free Software?
HILCA: A NEW CONJOINT PROCEDURE FOR AN IMPROVED PORTRAYAL OF PURCHASE DECISIONS ON COMPLEX PRODUCTS
5 Hölscher HILCA: A NEW CONJOINT PROCEDURE FOR AN IMPROVED PORTRAYAL OF PURCHASE DECISIONS ON COMPLEX PRODUCTS by Raimund, Holger and Ansgar Hölscher* ABSTRACT This paper introduces HILCA, a new conjoint
Best Practices in Planning and Performance Management
Best Practices in Planning and Performance Management Radically Rethinking Management for a Volatile World Third Edition DAVID A. J. AXSON WILEY John Wiley & Sons, Inc. Preface to the First Edition Preface
COPYRIGHTED MATERIAL. Contents. List of Figures. Acknowledgments
Contents List of Figures Foreword Preface xxv xxiii xv Acknowledgments xxix Chapter 1 Fraud: Detection, Prevention, and Analytics! 1 Introduction 2 Fraud! 2 Fraud Detection and Prevention 10 Big Data for