Business Benefits. Infrastructure Management. Adrian Parry Technical Consultant.

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1 Business Benefits of Intelligent Infrastructure Management Adrian Parry Technical Consultant CommScope EMEA

2 In the future, the road to reliability and consistency in networking will increasingly gybe found through the integrating connectivity and functions that provide visibility, control, security, and resiliency. I D C E X E C U T I V E B R I E F Intelligent IP-Based Networks Grow in Strategic Importance to Business February 2008

3 Market Trends Toward Intelligent Networks IP Convergence Worldwide VOIP Subscribers grew 80% in 2006 Network Video Surveillance market to grow 500% from Building Control devices rapidly adopting IP Network is truly becoming a utility the 4th utility Consolidation 13-20% annual growth rate in Internet & Hosted Data Centers IDC: world storage market will grow 300% from Too few DCs with modular & scalable architecture Productivity Constant Theme: Do More With Less IT managers asked to support more equipment without more staff Average support of 200 servers per administrator

4 Management of Intelligent Networks Configuration o Management Need to maintain an up to date record of infrastructure Mission i readiness view of infrastructure t availability Real time documentation of IT infrastructure (CMDB) Incident Management Incident detection, recording, resolution, recovery and closure Timely service restoration after a failure Minimized business impact Change Management Standardized change processes and procedures Management and coordination of changes Real time reporting and monitoring

5 Our ever greater reliance on the network Business Performance Productivity Dependencies People Application Performance Processes Network Performance Photo: New York Times Magazine article about Amazon.com Information

6 Is Your Physical Layer a Blind Spot? CONFIGURATION MANAGEMENT INCIDENT MANAGEMENT CHANGE MANAGEMENT Automated Manual documentation? documentation Real Undetected time detection changes? of changes Paper Electronic work orders? work orders Networked Unknown port device capacity? discovery Switch Missing port status information? monitoring Unguided Advanced moves technician and changes? guidance Location Mismatched mapping labeling? Intrusion Physical layer detection breaches? Unknown Intelligent connectivity service provisioning paths? Outdated location information? Critical connectivity events? Labor intensive deployments? Floor plan integration Event notification Intelligent server deployment Lack of accurate reports? External device alarms? Manual updating of applications? Real time infrastructure reports Integration with external devices Process integration + = An Intelligent VISIONInfrastructure Solution KNOWLEDGE gives you Vision, Knowledge CONTROL and Control

7 What does an Intelligent Infrastructure Solution do? An intelligent infrastructure solution uses intelligent hardware and software to provide Detection of copper and fibre cords Real time updates of the infrastructure database Discovery of network connectivity from end to end Physical location and tracking for networked devices Alarms for unauthorised and/or unscheduled activities Event notifications to automatically advance process flow Automation of change & incident management processes OR

8 Business Benefits of an Intelligent Infrastructure t Management Solution Better security Enhanced change & incident management Easier audits & compliance Improved process efficiency Increased uptime and productivity

9 Configuration Management New device plugged in with Networked Device Discovery Link-up SNMP trap received Connectivity trace discovered Device location identified Device properties obtained Device location can now be obtained in HP OpenView, Web Browser, other applications

10 Configuration Management with Networked Device Discovery Passive Infrastructure Device location manually reconciled and maintained Network kmanagement, Help Desk ksupport and demergency Response rely on manual documentation Intelligent Infrastructure Device location automatically mapped to physical connectivity Integration with floor plan, web browser, Network Management, and other applications enhances help desk capabilities and emergency response Better security Enhanced change & incident management Easier Audits & Compliance Improved process efficiency Increased uptime and productivity

11 Configuration Management with Networked Device Discovery Because an intelligent infrastructure tracks devices, including IP phones, as their connectivity changes, it always has an up to-date view of their exact physical location. An employee was having a medical emergency late one evening and called 911 (112). The call was bridged to a corporate security officer along with the 911 (112) operator. On the corporate security officer s IP phone, information related to the caller was immediately displayed, including the caller s name and extension. The corporate security officer was able to pull up the building floor plan, determine the quickest way to reach the employee and relay that t information to incoming emergency response personnel. Enterprises must be prepared to handle emergencies effectively. However, millions go to work each day without the same level of protection they get at home for emergency response. By integrating with an Intelligent Infrastructure, the system was also able to display the exact physical location of the caller, including the building address, floor number, office number even down to the jack number on the wall.

12 Intelligent Incident Management with Technician Guidance Cord disconnected in error Controller detects event Local visual/audible alerts Event sent to server Unscheduled event logged Alarms issued Recovery instructions issued Instructions sent to controller Visual and audible guidance Circuit reconnected Event detected t d by controller Database updated Audit trail completed Incident closed

13 Intelligent Incident Management with Technician Guidance Passive Infrastructure Patching mistakes can go undetected until user reports problem Troubleshooting may require manual verification of connections Incident closure and documentation involves manual reconciliation Intelligent Infrastructure Patching mistakes avoided with technician guidance Patching incidents automatically detected At-a-glance verification of connection status Integration with Help Desk, Service Management applications allows for closed-loop incident management Better security Enhanced change & incident management Easier Audits & Compliance Improved process efficiency Increased uptime and productivity

14 Intelligent Incident Management with Technician Guidance By deploying an Intelligent Infrastructure, one college was able to reduce by 30% the time it took to troubleshoot network outages because they could monitor network connectivity in realtime, seeing any changes as they occurred and being informed if any of them were unplanned With electronic work orders, they were able to reduce by 60% the time it took to do moves, adds and changes ensuring they were done right the first time, every time They could also get teaching assistants to make the changes, reducing the need to send out expensive IT personnel

15 Change Management with Intelligent Service Provisioning Select location Select outlet or device for new service Select service Select service to be provided e.g. LAN, Voice, etc. Schedule service Available service port selected, connectivity path determined, electronic work orders issued Automatic confirmation Correct service activation detected, service tickets closed

16 Change Management with Intelligent Service Provisioning Passive Infrastructure Changes require review of available connectivity paths Device location manually reconciled and maintained i Intelligent Infrastructure Intelligent service provisioning removes the need to manually select connectivity paths Service provisioning enables integration with Service Management and Workflow applications, without detailed knowledge of connectivity requirements Device discovery enables automatic change confirmation Better security Enhanced change & incident management Easier Audits & Compliance Improved process efficiency Increased uptime and productivity

17 Change Management with Intelligent Service Provisioning By deploying Intelligent Service Provisioning and electronic work orders, a Utility company was able to Integrate cabling work orders into their workflow application Reduce the planning time required for moves, adds and changes (MACs) by over 60% Eliminate MAC connectivity errors Reduce the number of on-site technicians required by 50% They were also able to utilise a PDA Client to: Browse or search for connectivity information by jack, port, rack, IP address or MAC address, and schedule service provisioning Trace connections Monitor events Monitor job status t Access web-based reports

18 Change Management with Intelligent Server Deployment Select server template Template includes size, power, weight, ports, required services Select Rack/Cabinet Selection based on available rack units, power, maximum load Schedule deployment Connectivity paths determined electronic work orders issued Deploy server Technicians guided to complete Electronic work orders Automatic confirmation Correct service activation detected, service tickets closed

19 Change Management with Intelligent Server Deployment Passive Infrastructure Server deployment requires review of available connectivity paths Server location manually reconciled and maintained i Intelligent Infrastructure Intelligent server deployment removes the need to manually select connectivity paths Intelligent server deployment enables integration with Service Management and Workflow applications, without detailed knowledge of connectivity requirements Device discovery enables automatic change confirmation Better security Enhanced change & incident management Easier Audits & Compliance Improved process efficiency Increased uptime and productivity

20 Change Management with Intelligent Server Deployment Dynamic Managed Services Data Center: 100% manual processes with Visio, PPoint & Excel Inaccurate data not only caused deployment times to skyrocket, k but they had several incidents id where existing customers accidentally had their circuits disconnected Manual Server Provisioning Process: 15 days to complete Inaccurate >50% of the time For This Customer, Implementing an Intelligent Infrastructure Resulted in: Transition from manual to automated processes and ddocumentation ti 90% reduction in connectivity errors >65% reduction in server deployment cycle time Real-time updates to infrastructure database Event notification for any unscheduled activity Accurate identification of ports in use by customers

21 Intelligent Infrastructure Solution Reporting Capabilities Network Asset Management and tracking Network switches Servers, computers, APs, IP phones, network printers, IP cameras, etc. Network connectivity audit Complete end-to-end circuit trace including discovered end devices Capacity management Rack space Switch port and Services availability/capacity Inactive ports in use Connectivity Change tracking Authorized and unauthorized patching activities IT Dept productivity tracking Scheduled MAC work order completion Scheduled work order history

22 Intelligent Infrastructure Solution Report Example 1 Switch Port Information for Devices in Rooms Switch port device connectivity including device location information

23 Intelligent Infrastructure Solution Report Example 2 Switch Capacity Report Switch Capacity report based on port usage percentage defined d by end user

24 Intelligent Infrastructure Solution Report Example 3 Switch Capacity Report with Inactive Ports In Use Switch Capacity report that shows switch ports that are patched but have not been in use

25 Business Case Example Business Case Scenario - XYZ Corporation Financial Sector, USD $ 1.8 bn annual revenue ports in a Data Center Evaluation period is 5 years Phase 1 implementation Phase 2 implementation 12 of 25 benefits selected Some key features not utilised Payback Period : 37 months ROI : 63% 2 Additional Features enabled 3 Additional Benefits selected Payback Period : 26 months ROI : 141% You should look for a business case where you can: Select from a list of benefits that may be applicable Review strategic alignment statements See full details on the calculation formulae and values used Check various metrics (e.g. Simple ROI, Payback, NPV, IRR, EVA) Compare Best Case, Likely Case and Worst Case scenarios

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