Lab 6: Unity Connection

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1 Lab 6: Unity Connection In this lab you will configure voic for phones registered to CUCM. Task 1: Configure CUCM The first step is to configure CUCM to integrate with Unity Connection. Step 1 Step 2 In Cisco Unified Communications Manager Administration, choose Advanced Features > Voice Mail > Cisco Voice Mail Port Wizard. The Cisco Voice Mail Port Wizard controls the configuration flow. Enter the Default Cisco Voice Mail Server Name CiscoUM1 and click Next. Note Step 3 Step 4 Step 5 Step 6 Step 7 The voice mail server name must match the Device Name Prefix field in Cisco Unity Connection in the Port Group Basics page for the voice messaging ports. On the Cisco Voice Mail Ports page, click the number of voic ports that you want to add, select 2 voice mail ports, then click Next. On the Cisco Voice Mail Device Information page, enter the following voic device settings and click Next: Description: VM Port Device Pool: Default AAR Calling Search Space: None Location: Hub_None Device Security Mode: Non Secure Voice Mail Port On the Cisco Voice Mail Directory Numbers page, enter the following voic directory number settings and click Next: Beginning Directory Number: 2501 Partition: None AAR Group: None Internal Caller ID Display: Voic Internal Caller ID Display (ASCII format): Voic External Number Mask: no mask On the Do You Want to Add These Directory Numbers to a Line Group page, click Yes. Add directory numbers to a new Line Group and use the Default Line Group Name CiscoUM1 and click Next. On the Ready to Add Cisco Voice Mail Ports page, confirm that the settings for the voice mail ports are correct, and click Finish.

2 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Step 15 Step 16 In the Cisco Voice Mail Port Wizard Results Summary window, click the link Add this Line Group to a new or existing Hunt List. The Hunt List window opens, click Add New. On the Hunt List Configuration page, enter the following settings for the hunt list and click Save: Name: CiscoVM Description: Voice Mail Ports Cisco Unified Communications Manager Group: Default Check the box: Enable this Hunt List Check the box: For Voice Mail Usage Under Hunt List Member Information, click Add Line Group. On the Hunt List Detail Configuration page, in the Line Group list, click the line group that you created for the directory numbers of voic ports that will answer calls and then click Save and Apply Config. Add the Hunt List to a Hunt Pilot Number. In Cisco Unified Communications Manager Administration, choose Call Routing > Route/Hunt > Hunt Pilot and add a new Hunt Pilot. Enter the following settings for the hunt pilot and click Save: Hunt Pilot: 2500 Route Partition: None Description: Voice Mail Hunt List: CiscoVM Alerting Name: Voice Mail Route Option: Route this pattern Go to Advanced Features > Voice Mail > Message Waiting and add a new message waiting number. On the Message Waiting Configuration page, enter the following settings for turning on Message Waiting Indicators (MWIs) and click Save: Message Waiting Number: 2511 Partition: None Description: MWI on Message Waiting Indicator: On Add a new MWI number to configure MWI off and click Save: Message Waiting Number: 2512 Partition: None Description: MWI off

3 Step 17 Step 18 Step 19 Step 20 Step 21 Message Waiting Indicator: Off Navigate to Advanced Features > Voice Mail > Voice Mail Pilot. On the Find and List Voice Mail Pilots page, click Find and select the Default Voice Mail Pilot. Enter and verify the following voic pilot number settings and click Save: Voice Mail Pilot Number: 2500 Description: Default Voice Mail Pilot Check the box: Make this the default Voice Mail Pilot for the system Set up the Voice Mail Profile. In Cisco Unified Communications Manager Administration, choose Advanced Features > Voice Mail > Voice Mail Profile and select the default Voice Mail Profile. On the Voice Mail Profile Configuration page, enter and verify the following voic profile settings and click Save: Voice Mail Profile Name: Default Description: Default voice messaging profile Voice Mail Pilot: 2500/internal Voice Mail Box Mask: no mask Check the box: Make this the default Voice Mail Profile for the System Task 2: Assign Voic to phones On CUCM go to devices-> phones -> find. Choose the IP communicator phone on your personal laptop (if not registered, start it and register it). Edit line 1 (3334) and under voice mail profile choose Default. We have not configured unity yet. However from your IP communicator phone you should be able to call 2511 and What does that do? Task 3: Configure Unity Connection Step 1 Step 2 In Cisco Unity Connection administration, choose Telephony Integrations > Phone System. Verify the default PhoneSystem configuration. In the upper right corner, click Go, which is located next to the words Add Port Group and enter the following information and save: Device Name Prefix: CiscoUM1-VI

4 Step 3 Step 4 Step 5 MWI On Extension: 2511 MWI Off Extension: 2512 IP Address: X (IP address of your CUCM publisher) Port: 2000 In the upper right corner, click Go, which is located next to the words Add Ports. Change the number of ports to two (2) and save. Select PhoneSystem Task 4: Configure Unity Connection for users Step 6 In Cisco Unity Connection Administration go to System Settings > Authentication Rules. Step 7 Step 8 Step 9 Step 10 Step 11 Select Recommended Voice Mail Authentication Rule. Change the following parameters and save the changes: Minimum Credential Length: 3 Uncheck the box: Check for Trivial Passwords Go to Users, Click Add New, enter the following information, and then save the changes: User Type: User With Mailbox Based on Template: voic usertemplate Alias: Your user id First Name: Your name Last Name: Your name Display Name is generated automatically Extension: 3334 After saving user, review or modify the following settings: Phone System: PhoneSystem Class of Service: Voice Mail User COS Active Schedule: All Hours Check the box: Set for Self-enrollment at Next Sign-In Check the box: List in Directory Save any changes. In the user configuration menu, go to Edit > Change Password. Select the password for Voice Mail (PIN). Enter the PIN 123, confirm the PIN, and save.

5 Step 12 Step 13 Step 14 Step 15 Step 16 Step 17 Step 18 Step 19 Step 20 Step 21 Go to Edit > Password Settings and uncheck the box User Must Change at Next Sign-In. Save the change. Go to Templates > User Templates and select voic usertemplate. Verify or modify the following template parameters and save the changes: Phone System: PhoneSystem Class of Service: Voice Mail User COS Active Schedule: All Hours Check the box: Set for Self-enrollment at Next Sign-In Check the box: List in Directory Go to Edit > Change Password. Select the password for Voice Mail (PIN). Enter the PIN 123, confirm the PIN, and save. Go to Edit > Password Settings and uncheck the box User Must Change at Next Sign-In. Save the change. Create another user, PodX Unity, with the extension 3201 and use the previously modified user template. The modifications that were made in the user template are reflected when the user is created. Go to Class of Service > Class of Service and select Voice Mail User COS. Check the following parameters and allow Cisco Unified Personal Communicator users to receive the messages and save the changes: Maximum Greeting Length: 60 (seconds) Check the box: Allow Users to Choose to Be Listed in the Directory Check the box: Allow Users to Access Voice Mail Using an IMAP Client Check the box: Allow Users to Use Unified Client to Access Voice Mail Message Length: 180 (seconds) Review the other parameters Go to System Settings > Schedule. Select Weekdays and note down the days and time the schedule is active. Step 22 Step 23 Step 24 Go back to System Settings > Schedule and select All Hours and verify that all hours are selected. Press the Messages button on the phone 3201 and your IP Communicator phone at 3334 and go through self enrollment for each. Press the Messages button on Press the pound sign (#) to go to the Cisco Unity Connection standard opening greeting. Press 4 to go to the directory call handler. Step 25 To find the user Pod X, press 7 (P), 6 (O), 3 (D) and press #.

6 Step 26 Cisco Unity Connection announces: For Pod X at extension 3201, press the pound key. Press # and your call should be transferred to Step 27 In Cisco Unity Connection, go to Users > Users and select the user Pod X. Step 28 Step 29 Uncheck the List in Directory check box. Save the change. Repeat Steps 22 and 23 and try to find Pod X in the directory. The user should not be found anymore. Step 30 In Cisco Unified Communications Manager Administration, go to Devices > Phones and select hard phone with Select the line 1. Step 31 Step 32 Step 33 Step 34 Step 35 Check the following boxes and save the changes: Forward Busy Internal and External: Voice Mail Forward No Answer Internal and External: Voice Mail From 3334, call 3201 and leave a message. Call from 3201 to 3334 and leave a message. Both phones should indicate a new message with the MWI. On phone 3201, press the Messages button and log in to the mailbox. Listen to the new message and delete it. The MWI should be turned off. Step 36 Repeat Step 34 for 3334.

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