Business Process Management

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1 Management BCS Presentation Brett McCall European BPMS Manager November 17, 2008

2 Agenda BPM & the Problem Statement The Selection Journey Pilots & Future processes Changing the Organisational DNA 12/3/2008 Management - Ford Public 2

3 What is BPM? Management refers to the design, execution, optimization of cross-functional business activities that incorporate people, systems business partners Capital equipment infrastructure do not generate value, people do. Howard Smith 12/3/2008 Management - Ford Public 3

4 The need for BPMS Our is Complex Grown through acquisition Increasing competitive pressures OneFord Strategy Our Information Systems are Complex The Pace of Change is Accelerating Our People are in in the Eye of of a Perfect Storm 12/3/2008 Management - Ford Public 4

5 How why did we get into BPM? Too Much Time Money Ideal Risk / Reward Curve Traditional IT Application Development Too Much Risk End User Computing 12/3/2008 Management - Ford Public 5

6 Where does BPM fit in the Ford Computing Environment? Traditional IT Application Development BPM End User Computing Solution Capability Gap 12/3/2008 Management - Ford Public 6

7 Current State Without BPM Reliance upon tacit knowledge Engineering CPE Manufacturing PPM CAD Designer Purchasing Personality driven (Non-scaleable) Mix of manual systematic information transfers with the IT environment Not measurable Not a closed loop process Every defined process is tactical Variation Complexity Chaos 12/3/2008 Management - Ford Public 7

8 Future State With BPM Metrics produced directly from the process Metrics & Reports Manufacturing CPE Purchasing Users interact with a single process Removes complexity Users don t have to know the whole process Engineering CAD Designer PPM is mapped codified: Scaleable Captures intellectual property Back office environment is hidden from the users 12/3/2008 Management - Ford Public 8

9 Current State Management Optimization Future State Metrics & Reports Engineering Manufacturing CPE PPM Purchasing Manufacturing Engineering CPE PPM Purchasing CAD Designer The BPM Transformation CAD Designer Variation Defined Complexity Managed Execution Chaos Chaos Measurable Results 12/3/2008 Management - Ford Public 9

10 The BPM Journey Chaos scale Define Chaos Measure Analyze Improve Control Stard processes Lean process design -oriented culture Today Time 12/3/2008 Management - Ford Public 10

11 Issue Solution Pilot 2: Engineering Release Change Management (ERCM) The The ERCM ERCM process process efficiently efficiently manages manages enables enables the the implementation implementation of of a a common common European European Engineering Engineering Change Change Management Management.. Objectives: Alignment to to a common Implementation process Cross-functional working Integration with with one one or or more legacy IT IT applications Demonstrate the the role role of of BPM BPM in in Validation SOA SOA 12/3/2008 Management - Ford Public 11

12 Where is the complexity? 17 es five levels deep 33 Task Flows 48 Rule Flows 28 System Touch Points All Orchestrated by the Engine CPE Purchasing Manufacturing Engineering PPM CAD Designer TCe CMMS3 12/3/2008 Management - Ford Public 12

13 Where is the complexity? ERCM powered by BPM Issue System 12/3/2008 Engineering System EXCEL Management - Ford Public OUTLOOK 13

14 Opportunities Cidates Qualifiers Self submitted listing of BPM ideas from various groups within Ford Cidates are prepared scoped for Steering Group Selection Incubator Scope Moving through to full projects funding Selected BPM Projects BPM Pipeline Management The BPM Dem team will measure sequence BPM opportunities thorough a managed pipeline: Opportunities Basic consulting related to opportunity assessment will be initially provided by the BPM Dem Management Team. Cidates are measured by Capability (sizing effort) against Capacity (supply) Qualifiers are scoped validated through Incubators On-Line Opportunity Definition Capability & Capacity Assessments Incubators Project Scope & Structure Selected have been selected support by the BPM Steering Committee moved to BPM CoE as full projects 12/3/2008 Management - Ford Public 14

15 Iterative Solution Development Execution Execution Initiation, Initiation, Task Task Management Management Visibility Visibility Design Design Development Development Modeling Modeling Screen Screen Design Design SME Collaborative Development IT Analyst Monitoring Monitoring Management Management Dashboards, Dashboards, Reports Reports Scorecards Scorecards Analysis Analysis Optimization Optimization Measurement Measurement Simulation Simulation 12/3/2008 Management - Ford Public 15

16 New Roles for both IT System Solution Operations Domain 1 Domain 2 SME Collaborative Development IT Analyst SME Collaborative Development IT Analyst Architect Enterprise Domain Architect Services Architect Information Architect 12/3/2008 Management - Ford Public 16

17 BPM & -Oriented Architecture Solutions developed in a new way through a true partnership of & IT Flexible, Integrated, Responsive Solutions People SME Platform Top Hat Solutions Systems Management Pervasive Access Real-Time Feedback Services Information Active Information Analytics Decomposition of Systems into Re-Usable Services Solution Capability People-Based Systems Integration Collaborative Development IT Analyst Capability Service-Based Systems Integration 12/3/2008 Management - Ford Public 17

18 BPM & SOA Event Monitoring Human Activity Management Definition Simulation & Optimization BPM SOA Complex Event ing System-to-System Orchestration Responsiveness Directory Services Data Services Application Services Security Services 12/3/2008 Management - Ford Public 18

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