Adapting a PMO to Today s Agile World: Strategies for Success. Barbara Bostian, Director, PMO Leigh Baudreau, Senior Manager, Product Planning

Transcription

1 Adapting a PMO to Today s Agile World: Strategies for Success Barbara Bostian, Director, PMO Leigh Baudreau, Senior Manager, Product Planning

2 About the Speakers Introductions and Contact Information 2

3 Agenda Introduction/Background of PMO Adapting to Provide Value Creating a Product Centric Aligned Portfolio Implementing the right Governance Selecting the right Work Summary 3

4 Railinc: An Introduction Support Class 1 railroads for interline settlement and back-end systems Subsidiary of American Association of Railroads (AAR) Average $25M portfolio spend Annual bonus structure based on financial and product metrics 4

5 Railinc PMO: An Introduction YEAR 1: Standards and templates ( Best Practice ) Executing stage gate reviews (process deliverables) Executive and stakeholder status reporting Role: Advisory, at best. Value: Difficult to quantify. 5

6 Railinc PMO: An Introduction YEAR 1 PMO Resources: Two full time resources Project Management Tools Negligible Department Budget < $1,000 Role: Advisory, at best. Value: Difficult to quantify. 6

7 What Changed? Company-wide reorganization Industry Business Unit Commercial Business Unit Product focus; less emphasis on projects Introduction of Agile Development Dilemma: Adapt or be Eliminated 7

8 One-Size PMO Did Not Fit All Industry Industry driven based on total value to the Industry Projects governed by Industry committee; Reports to parent committee and the Board of Directors Portfolio of work includes: Industry Projects/Programs Enhancements Support and maintenance Commercial Revenue driven based on ROI Governed Internally; Reports to the Board of Directors Portfolio of work includes: New Product Development Market based features and enhancements Support and maintenance Infrastructure Technology driven based on strategic fit and value to Railinc Governed Internally; Reports to CIO Traditional IT project management 8

9 Adapting to Provide Value Product Portfolio Management aligned with business units/product managers Product and Project managers are empowered (accountability was pushed down within organization) Decentralized the PMO Industry Project Portfolio Management Industry Project Selection Process High Level project deliverables Targeted communication with Internal and Industry stakeholders Real-time focus on issues/risks for high visibility (within product teams) Commercial Product Portfolio Planning & Analysis Agile product portfolio Idea generation and management process In development New product development process (NPD) In development Targeted communication with Internal stakeholders and Board of Directors 9

10 Creating a Product Centric Aligned Portfolio Problem: Taking on the right work to drive organizational strategy and meet customer needs Solution: Using an agile approach to managing multiple and changing priorities for product spend (which includes project work) Accessibility: Lightweight tool (Excel) Alignment: By line of business with rollups Agility: Prioritized to meet changing business needs/requirements 10

11 Product Portfolio Management Excel workbook template adapted from ProjectConnections.com Added table lookups, estimation model, and pivot tables for analytics 11

12 Product Portfolio Management Based on approved Product Line strategies prioritized for best use of limited resources and a target portfolio spend 12

13 Annual Planning Produces Agile Portfolio Yearly Plan Time Resources FTEs based on Portfolio Target Spends Quality Scope Adjusted based on business need and value 13

14 Implementing the right Governance Problem: Industry was surprised or not aware of risks/ and or issues impacting their internal operations Solution: Clear scorecard developed Accessibility: Lightweight tool (Excel) Alignment: Industry impact highlighted Agility: Escalation when needed 14

15 Clear Focus/Graphical Format Excel workbook template adapted from Lisa DiTullio & Associates, LLC Added Gantt chart for visual view of major milestones Linked individual project spreadsheets to Summary Dashboard Spreadsheet 15

16 Summary Dashboard 16

17 Selecting the right Work Problem: Undertaking the right work for the industry portfolio that customers value (and will pay for) Solution: Governance: Industry executive management Business Case: Focus is on Return on Investment Tool Set: SharePoint provides transparency/traceability 17

18 Q&A

19 In Summary Strategies for Success: Target your PMO strategy to add value Align with the right level of executive support Manage stakeholder expectations Pilot lean solutions using existing tools Communicate success Establish a feedback loop, often and early! Demonstrate Leadership by Adding Value Being Indispensable! 19