An Overview of the Convergence of BI & BPM

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1 An Overview of the Convergence of BI & BPM Rich Zaziski, CEO FYI Business Solutions

2 OBJECTIVE To provide an overview of the convergence of Business Intelligence (BI) and Business Process Management (BPM) What are BI & BPM? How do they differ? How they converge to improve fact-based decision making?

3 What is Business Intelligence? Business Intelligence (BI) provides the processes, tools and governance for converting raw, siloed data into actionable business information. BI systems define and automate the processes that help companies to: Organize and aggregate data into a meaningful structure Provide a single version of the truth Enable universal and timely access to business information Delivers reporting, analysis and ad-hoc query capabilities

4 BI is a broad category of applications, technologies and processes for gathering, storing, analyzing and providing access to information to help business stakeholders make better business decisions. Strategic Execs Forecasts Tactical Operational Managers Workforce Trends Details Delivering the Right information to the Right people at the Right time!

5 The BI Life Cycle Broad Usage (Consumers) Focused Usage (Specialist) Reporting Details Trending Analytics Scenario Modeling What-if Predictive Modeling What might be Top down view Drillable reports Sort top & bottom Review then query Personal exploration Compare & contrast Rotate and nest Work disconnected Model scenarios Reorganize, reshape Compare scenarios Save versions Uncover patterns Apply algorithms Predict outcomes

6 What is Business Process Management (BPM)? Business process management (BPM) is a management approach focused on aligning all aspects of an organization with the wants and needs of clients. This holistic management approach promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. It attempts to provide continuous process improvement and is often described as "process optimization process."

7 What is BPMS? BPMS is an integrated software product for roundtrip process life-cycle management. AUTOMATE DESIGN MODEL PROCESS MODEL INTEGRATE MANAGE MONITOR PROCESS LIFE-CYCLE REPORT ANALYZE 1. Design 2. Model 3. Execute 4. Monitor IMPROVE PREDICT SIMULATE REAL TIME PROCESS DATA 5. Optimize

8 BPM Improves An Organization s Efficiency: Focus on building processes instead of building systems Fill workflow gaps between systems Provide visibility throughout the entire process End to End Process Management OTDA Child Svcs DOL End to End Process Visibility

9 BPM - Ideal Process Profile Cross Application Integration Human and technology processes that go across departments yet require collaboration and data integration. Visibility and Process Control A need to know where work items are in the process for real time action and reaction. Dynamic Processes Processes that must adapt to a changing market or vary according to business segment. Tracking and Metrics Processes with long durations that require tracking, and areas where there are few metrics to support process understanding

10 The Business Challenge

11 BPM meets BI Drive day to day execution of the business Execute on Goals and Strategies Evolution of Metrics Marry Process Data with Business Data Real-Time Process Metrics with Business Context BPM + BI = Process Intelligence

12 Process Intelligence BPM controls and automates business processes Control requires that the BPM system be aware of each task, action, role and participant that is involved in a process BI enables an organization to monitor and measure the performance of: People Processes Entire Organization

13 WHY? You can not manage what you can not measure

14 BPM Metrics Cycle Time Lead Time Throughput Rate Staff Performance Work in Process Number of Operations

15 Intelligent Process Monitoring Monitor Individual Process Performance Monitor Peer Process Performance Monitor Historical Trending Monitor External Influences

16 Process Intelligence Reporting Real-Time Operational Metrics Historical Performance Metrics Ad-Hoc Analysis Enterprise Data Sources

17 Leadership Good leadership is what the future of business is all about You have to recognize change, be willing to take action, based on what your metrics are telling you.

18 The Ideal Solution Both BI and BPM when implemented individually are a good first step an ideal system combines the benefits of both into a holistic solution supporting the full spectrum of an organization s need to: Access data no matter where it resides Automate business processes and integrate process data with business data Measure and monitor real time and historical performance Optimize processes and evaluate strategies Deliver trusted information where it is needed and when it is needed in order to deliver actionable insight everywhere

19 The Future is Now Faster, Cheaper, Better

20 Q&A Rich Zaziski, CEO FYI Business Solutions

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