"Il valore del Social Networking in un'azienda"

Size: px
Start display at page:

Download ""Il valore del Social Networking in un'azienda""

Transcription

1 "Il valore del Social Networking in un'azienda" Emanuela Spreafico Il valore generato dall'enterprise 2.0

2 Reply Founded in 1996 to achieve excellence within the internet consulting market, by a group of Italian IT Executives, Reply is today a leading IT Services Company with a distinctive set of specialized services that covers the areas of: Consulting, System Integration, Service Management (Application & Operation Business Process Outsourcing Reply offering is based on new communication channels and digital media Impressive track record: from 18.6m in 1999 to 277m sales in 2007, with a CAGR of 40.1% GERMANY UK Constant two digit Ebit margin 1 More than 2,270 2 employees distributed on a network of specialized companies focused on specific lines of offer ITALY Large customers, with a very high customer retention Operations in Italy, Germany and UK 1. Except for As at December Reply aims at building an European network of high specialized boutiques in the ICT services market 2 Source: Company Data

3 Reply Internal Evolution Knowledge Management System (2004) Structured navigation (Taxonomy) Write/access administrativebased permissions Documents and versions management Team support during project phases Low interaction High administrative presence Few sharing tools Ideas and propositions stifled by structure Enterprise 2.0 Services (2007) Plane navigation through tags and statistics (Folksonomy) No permission levels All type of content management Emergent collaboration Issues 3

4 TamTamy TamTamy is a platform fully based on the Web 2.0 models, with sharing capabilities of information but specifically targeted to business environment and requirements. Informing Profiling Sharing Organizing Managing 4

5 5

6 Intentions 1) Provide a Connection to a less structured and more dynamic enterprise knowledge. 2) Support the birth of two-ways Communication channels, regardless of hierarchical levels. 3) Help spontaneous creation both Community and teams based on specific competences. 4) Improve Collaboration and Knowledge Sharing on relevant arguments for the enterprise. 5)Submit to the Top Management a new way of Consideration of the company atmosphere and of the identification of company talents. 6

7 TamTamy Social Framework Managing Administration Reporting Appearance Multi-Networking Organizing Ranking Highlights Business- Oriented User-centric Profiling Personal Profile Personal Space Blog Sharing Informing Personal Pages Widget RSS OpenAPI History File/Widget/Link Sharing Wiki Forum Instant Messaging Tagging Rating Collective Intelligence 7

8 8 Values for the Company

9 9 Critical Factors

10 Do not substitute DM but enforce knowledge sharing among the enterprise. Promote the use of new tools (e.g. Wiki for minute of meetings) Lesson learned Allow the freely sharing of knowledge all over the enterprise: topic leaders and new interested concepts can emerge quickly (improving enterprise time-to-market). Capture unstructured tacit knowledge as part of Enterprise Knowledge Management. Do not worry about low level of contribution. Remember the rule: the idea is that in any community, only 1% will contribute heavily, 9% will follow the 1% and contribute in-frequently, and the remaining 90% will consume content. 10

11 Thank you! Contacts 11

Enterprise Social Networking and Enterprise Mashup: Enhance Collaboration in your Enterprise

Enterprise Social Networking and Enterprise Mashup: Enhance Collaboration in your Enterprise gg.mm.aa Enterprise Social Networking and Enterprise Mashup: Enhance Collaboration in your Enterprise Stefano Leni Cluster Reply Paolo Amantia Eni Davide Tarfanelli Cluster Reply Index Who we are Enterprise

More information

BPA & SOA @ WORK. The AIA Methodology for Modeling Business Processes. Massimo Maffioli Partner. for

BPA & SOA @ WORK. The AIA Methodology for Modeling Business Processes. Massimo Maffioli Partner. for BPA & SOA @ WORK The AIA Methodology for Modeling Business Processes Massimo Maffioli Partner for AGENDA Technology Reply Oracle AIA Methodology Case Study Summary Q&A 2 AGENDA Technology Reply Oracle

More information

The adidas Group Social Media Guidelines

The adidas Group Social Media Guidelines The adidas Group Social Media Guidelines pagina 1 van 17 pagina 2 van 17 1. You have a voice! (...but please remember: only very few people are official spokesperson for the Group or its brands) 2. You

More information

CRM as a Service. For Customers in the Cloud

CRM as a Service. For Customers in the Cloud CRM as a Service For Customers in the Cloud Customer Relationship Management Our mission: to help our customer identify, define, design and deliver the best CRM strategy, in terms of For our Customer with

More information

Fogbeam Vision Series - The Modern Intranet

Fogbeam Vision Series - The Modern Intranet Fogbeam Labs Cut Through The Information Fog http://www.fogbeam.com Fogbeam Vision Series - The Modern Intranet Where It All Started Intranets began to appear as a venue for collaboration and knowledge

More information

INSIGHT. IDC's Social Business Taxonomy, 2011 IDC OPINION IN THIS INSIGHT. Scott Guinn

INSIGHT. IDC's Social Business Taxonomy, 2011 IDC OPINION IN THIS INSIGHT. Scott Guinn INSIGHT IDC's Social Business Taxonomy, 2011 Michael Fauscette Mary Wardley Scott Guinn Erin Traudt Lisa Rowan IDC OPINION Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

The Open Source Alternative for Social Business Software

The Open Source Alternative for Social Business Software The Open Source Alternative for Social Business Software Community. Powered. Innovation. Jay Batson Acquia VP & Co-Founder, Drupal Commons Product Lead @batsonjay Drupal Commons is For Communities. Built

More information

ICAWEB201A Use social media tools for collaboration and engagement

ICAWEB201A Use social media tools for collaboration and engagement ICAWEB201A Use social media tools for collaboration and engagement Release: 1 ICAWEB201A Use social media tools for collaboration and engagement Modification History Version ICAWEB201A Comments This version

More information

Microsoft SharePoint THE PLATFORM ENTERPRISES NEED

Microsoft SharePoint THE PLATFORM ENTERPRISES NEED Microsoft SharePoint THE PLATFORM ENTERPRISES NEED Presentation Outline Purpose of the Presentation The Right Team Introduction to SharePoint SharePoint as DMS SharePoint ac ECM SharePoint for Workflows

More information

Improving Knowledge Management through a Social Intranet 22nd Intranets for Corporate Communication

Improving Knowledge Management through a Social Intranet 22nd Intranets for Corporate Communication Improving Knowledge Management through a Social Intranet 22nd Intranets for Corporate Communication by Jayson Peltzer http://www.jaysonpeltzer.com @jaysonpeltzer 1 AGENDA A) Introducing individual Wikis

More information

Essential New Media Terms

Essential New Media Terms Affiliate Marketing: A popular marketing technique that partners merchant with website in which the merchant compensates the website based on performance (e.g. referrals). Aggregator: Also referred to

More information

Enterprise Social Software

Enterprise Social Software Enterprise Social Software The Big Picture Organizations focus the majority of their training efforts and dollars on formal training activities classes, WBLs, Webcasts and meetings. However for years it

More information

Administrator & End User 1 or 2 Day Training Course

Administrator & End User 1 or 2 Day Training Course Administrator & End User 1 or 2 Day Training Course Falcon Software Company, Inc. 800 707 1311 USA/Canada 250 480 1311 Local 250 480 1322 Fax www.falcon software.com Copyright Protected Falcon Software

More information

SaaS in the Enterprise

SaaS in the Enterprise SaaS in the Enterprise Jürgen Pfeifer Architect, MCA Microsoft HQ http://blogs.msdn.com/juergenp WHY SAAS: LANDSCAPE AND VALUE PROPOSITION TO THE ENTERPRISE Context: SaaS ecosystem SaaS Impacts the Entire

More information

Collaboration. Michael McCabe Information Architect mmccabe@gig-werks.com. black and white solutions for a grey world

Collaboration. Michael McCabe Information Architect mmccabe@gig-werks.com. black and white solutions for a grey world Collaboration Michael McCabe Information Architect mmccabe@gig-werks.com black and white solutions for a grey world Slide Deck & Webcast Recording links Questions and Answers We will answer questions at

More information

Enterprise 2.0 and SharePoint 2010

Enterprise 2.0 and SharePoint 2010 Enterprise 2.0 and SharePoint 2010 Doculabs has many clients that are investigating their options for deploying Enterprise 2.0 or social computing capabilities for their organizations. From a technology

More information

No-Code SharePoint 2013 Workflows with SharePoint Designer 2013 and Visio 55048A; 3 Days, Instructor-led

No-Code SharePoint 2013 Workflows with SharePoint Designer 2013 and Visio 55048A; 3 Days, Instructor-led Lincoln Land Community College Capital City Training Center 130 West Mason Springfield, IL 62702 217-782-7436 www.llcc.edu/cctc No-Code SharePoint 2013 Workflows with SharePoint Designer 2013 and Visio

More information

Get results with modern, personalized digital experiences

Get results with modern, personalized digital experiences Brochure HP TeamSite What s new in TeamSite? The latest release of TeamSite (TeamSite 8) brings significant enhancements in usability and performance: Modern graphical interface: Rely on an easy and intuitive

More information

Managing explicit knowledge using SharePoint in a collaborative environment: ICIMOD s experience

Managing explicit knowledge using SharePoint in a collaborative environment: ICIMOD s experience Managing explicit knowledge using SharePoint in a collaborative environment: ICIMOD s experience I Abstract Sushil Pandey, Deependra Tandukar, Saisab Pradhan Integrated Knowledge Management, ICIMOD {spandey,dtandukar,spradhan}@icimod.org

More information

An Introduction to E-Discovery. Gary Robinson, Director Washington State Department of Information Services September 30, 2008

An Introduction to E-Discovery. Gary Robinson, Director Washington State Department of Information Services September 30, 2008 An Introduction to E-Discovery Gary Robinson, Director Washington State Department of Information Services September 30, 2008 Data Governance/Organization of E-Records Stakeholders Legal Records Officials,

More information

Data Governance Best Practice

Data Governance Best Practice Data Governance Best Practice Business Connexion Michelle Grimley Senior Manager EIM +27 (0)11 266 6499 Michelle.Grimley@bcx.co.za Inri Möller Master Data Manager +27 (0)11 266 5146 Inri.Möller@bcx.co.za

More information

How Social CRM is changing the sales landscape

How Social CRM is changing the sales landscape Guide to CRM 2.0 How Social CRM is changing the sales landscape Sabine Kirchem Dusan Saric ec4u expert consulting ag Contents 1 Introduction... 3 2 What is Web 2.0?... 3 3 About Sales 2.0 and CRM 2.0...

More information

ALTANA THE NEW INTRANET

ALTANA THE NEW INTRANET ALTANA THE NEW INTRANET 1 The PEG Objective 2009 Ridesigning the Municipal Intranet according to the Web 2.0 philosophy 2 The PEG Objective 2009 Results Intranet 2.0 3 Intranet s Evolution 1 A one-way

More information

Trends and Best Practices in Adopting Web 2.0 in 2008

Trends and Best Practices in Adopting Web 2.0 in 2008 Enterprise Social Media: Trends and Best Practices in Adopting Web 2.0 in 2008 Definitions For the purposes of this report, the following terms are defined as follows: Communities a group of people who

More information

Digital Marketing Capabilities

Digital Marketing Capabilities Digital Marketing Capabilities Version : 1.0 Date : 17-Apr-2015 Company Framework Focus on ROI 2 Introduction SPACECOS is a leading IT services and marketing solutions provider. We provide the winning

More information

Technologies for Human Communication

Technologies for Human Communication University of Lugano MSc in Communication Sciences Programme in Technologies for Human Communication 2009-10 Marco Colombetti Programme Coordinator 1 The digital computer The digital computer was invented

More information

Tuesday, August 13, 13

Tuesday, August 13, 13 Tuesday, August 13, 13 Search Marketing Service Search Engine Optimization Social Media Optimization Search Engine Marketing Newsletter and Blog Management Web Design /Development / Webmaster Tuesday,

More information

Delivering Smart Answers!

Delivering Smart Answers! Companion for SharePoint Topic Analyst Companion for SharePoint All Your Information Enterprise-ready Enrich SharePoint, your central place for document and workflow management, not only with an improved

More information

SharePoint 2010 Social Computing Best Practices

SharePoint 2010 Social Computing Best Practices Thinking SharePoint? Think Jornata. SharePoint 2010 Social Computing Best Practices Prepared for SPTechCon San Francisco Prepared by Scott Jamison Jornata 8 Faneuil Hall Boston, MA Submitted on February

More information

Today s Presentation

Today s Presentation Today s Presentation Lesson 1. What's the big deal?- Understand how your prospective student customer communicates- The digital native Lesson 2. Internet marketing- Improve your organisations website Lesson

More information

Umpqua Web Design 541-673-2671. www.umpquawebdesign.com

Umpqua Web Design 541-673-2671. www.umpquawebdesign.com Umpqua Web Design 541-673-2671 www.umpquawebdesign.com 1 Most small businesses understand the importance of having a company website. A website can act as a virtual storefront and information hub, which

More information

Teaching with ilearn Innovation Award APPENDIX

Teaching with ilearn Innovation Award APPENDIX Teaching with ilearn Innovation Award APPENDIX Please reference this appendix to assist in writing your ilearn Innovation Award submission. Apereo Teaching and Learning Award s (ATLAS) definition of innovation

More information

Gaia Reply TM as a Service. Mobile Living Framework

Gaia Reply TM as a Service. Mobile Living Framework Gaia Reply TM as a Service Mobile Living Framework GAIA Reply TM : Main Features The flexible, scalable and economical solution to develop and deliver multichannel mobile enterprise services Devices management

More information

INTERNATIONAL MASTER IN BUSINESS ANALYTICS AND BIG DATA

INTERNATIONAL MASTER IN BUSINESS ANALYTICS AND BIG DATA POLITECNICO DI MILANO GRADUATE SCHOOL OF BUSINESS BABD INTERNATIONAL MASTER IN BUSINESS ANALYTICS AND BIG DATA Courses Description A JOINT PROGRAM WITH POLITECNICO DI MILANO SCHOOL OF MANAGEMENT PRE-COURSES

More information

W H I T E P A P E R I n t u i t i v e e n t e r p r i s e a p p l i c a t i o n s i m p r o v e b u s i n e s s p e r f o r m a n c e

W H I T E P A P E R I n t u i t i v e e n t e r p r i s e a p p l i c a t i o n s i m p r o v e b u s i n e s s p e r f o r m a n c e W H I T E P A P E R I n t u i t i v e e n t e r p r i s e a p p l i c a t i o n s i m p r o v e b u s i n e s s p e r f o r m a n c e Sponsored by: IFS Anders Elbak 2011 Global Survey I D C O p i n i o

More information

Building an Effective elearning Experience with Drupal. Ray Saltini of Blink Reaction

Building an Effective elearning Experience with Drupal. Ray Saltini of Blink Reaction Building an Effective elearning Experience with Drupal Ray Saltini of Blink Reaction Building an Effective elearning Experience with Drupal Table of Contents Introduction.... 3 Project Management Best

More information

Improving Legal KM Through a Social Intranet. Heather Colman April 4, 2011

Improving Legal KM Through a Social Intranet. Heather Colman April 4, 2011 Improving Legal KM Through a Social Intranet Heather Colman April 4, 2011 Evolution to a Social Intranet Wikis 2007 Wiki Style Intranet 2008 Blogs, Discuss Capture 2009 Social Intranet 2010 Pre-wiki state

More information

Best Practices for Managing Your Public Web Space and Private Work Spaces

Best Practices for Managing Your Public Web Space and Private Work Spaces Best Practices for Managing Your Public Web Space and Private Work Spaces So You re an Administrator to a Committee, Round Table, System User Group or Task Force? This Guide will introduce you to best

More information

Web project proposal. European e-skills Association

Web project proposal. European e-skills Association Web project proposal European e-skills Association LUCISMEDIA WEB DESIGN PROPOSAL CONTENTS Lucismedia... 3 Building enterprise social communities... 3 project objective... 4 Project scope... 6 Interface

More information

SharePoint Governance: Planning, Strategy and Adoption

SharePoint Governance: Planning, Strategy and Adoption Thinking SharePoint? Think Jornata. SharePoint Governance: Planning, Strategy and Adoption Scott Jamison Managing Partner & CEO Jornata LLC scott.jamison@jornata.com About Scott Jamison CEO of Jornata,

More information

SENSE/NET 6.0. Open Source ECMS for the.net platform. www.sensenet.com 1

SENSE/NET 6.0. Open Source ECMS for the.net platform. www.sensenet.com 1 SENSE/NET 6.0 Open Source ECMS for the.net platform www.sensenet.com 1 ABOUT THE PRODUCT: SENSE/NET 6.0 About the product 2 KEY FEATURES Workspaces-based collaboration Document management Office integration

More information

SharePoint 2013 Solutions for Legal: Secure File Transfer & Document Comparison. www.gig-werks.com

SharePoint 2013 Solutions for Legal: Secure File Transfer & Document Comparison. www.gig-werks.com SharePoint 2013 Solutions for Legal: Secure File Transfer & Document Comparison Today s Presentation: Introduction About Gig Werks SharePoint 2013 Overview for Legal Workshare SharePoint 2013 Solutions

More information

Social Media Tools and Terminology Explained

Social Media Tools and Terminology Explained Social Media Tools and Terminology Explained Social media Social Networks Microblogging Bookmarking is a term for the tools and platforms people use to engage with others and to develop as well as publish

More information

Get to the Point! Leveraging SharePoint in Learning and Development

Get to the Point! Leveraging SharePoint in Learning and Development Get to the Point! Leveraging SharePoint in Learning and Development White Paper by William Finegan Managing Director, Knowledge Management Solutions General Physics Corporation www.gpworldwide.com General

More information

Instructors can edit the group properties, including the availability of collaboration tools and group membership.

Instructors can edit the group properties, including the availability of collaboration tools and group membership. Create Single Group Create Group Set Group Settings Edit Email Delete Create a group of students to allow them to collaborate. can be designated as Self-Enroll, allowing students to add themselves to a

More information

Enterprise Social Networks: Benefits and Challenges. Frank Gullo Director of Digital and Mobile Strategy, Superior Group

Enterprise Social Networks: Benefits and Challenges. Frank Gullo Director of Digital and Mobile Strategy, Superior Group Enterprise Social Networks: Benefits and Challenges Frank Gullo Director of Digital and Mobile Strategy, Superior Group Who am I? Professional focus C O L L A B O R A T I V E D I G I T A L A N D M O B

More information

5 TIPS FOR SETTING MEASURABLE SOCIAL MEDIA GOALS

5 TIPS FOR SETTING MEASURABLE SOCIAL MEDIA GOALS TIP SHEET 5 TIPS FOR SETTING MEASURABLE SOCIAL MEDIA GOALS Social media participation has become a must for businesses today. A survey by CMO in February 2012 revealed that marketers expect to spend almost

More information

SHAREPOINT NEWBIES Claudia Frank, 17 January 2016

SHAREPOINT NEWBIES Claudia Frank, 17 January 2016 SHAREPOINT NEWBIES Claudia Frank, 17 January 2016 AGENDA WHAT IS SHAREPOINT? SHAREPOINT 2013 KEY FEATURES Data Connectivity Business Connectivity Services Import Data without Code User driven solutions

More information

INFO1400. 1. What are business processes? How are they related to information systems?

INFO1400. 1. What are business processes? How are they related to information systems? Chapter 2 INFO1400 Review Questions 1. What are business processes? How are they related to information systems? Define business processes and describe the role they play in organizations. A business process

More information

Enabling HR service delivery

Enabling HR service delivery Enabling HR service delivery Cloud HR 9 10 HR shared services and Outsourcing Global privacy and Security 11 12 Social media 12 Social media As HR transforms its service to employees, social media can

More information

Nicola New Villa York, 10-12 June 2009

Nicola New Villa York, 10-12 June 2009 Fare clic per modificare lo stile del titolo Nicola Villa Nicola New Villa York, 10-12 June 2009 1 Fare clic per modificare lo stile del titolo Agenda Course VS Community: the adoption of the virtual community

More information

April 7, 2010 MEMORANDUM FOR THE HEADS OF EXECUTIVE DEPARTMENTS AND AGENCIES, AND INDEPENDENT REGULATORY AGENCIES

April 7, 2010 MEMORANDUM FOR THE HEADS OF EXECUTIVE DEPARTMENTS AND AGENCIES, AND INDEPENDENT REGULATORY AGENCIES EXECUTIVE OFFICE OF THE PRESIDENT OFFICE OF MANAGEMENT AND BUDGET WASHINGTON, D.C. 20503 ADMINISTRATOR OFFICE OF INFORMATION AND REGULATORY AFFAIRS April 7, 2010 MEMORANDUM FOR THE HEADS OF EXECUTIVE DEPARTMENTS

More information

Quickly Build Secure, Engaging, Cloud-Based Web Sites Optimized for Mobile Use

Quickly Build Secure, Engaging, Cloud-Based Web Sites Optimized for Mobile Use SAP /Technical/Product Brief SAP HANA SAP HANA Cloud Portal Objectives Quickly Build Secure, Engaging, Cloud-Based Web Sites Optimized for Mobile Use Build Web sites that provide an engaging experience

More information

Social Business Case Study: Continental

Social Business Case Study: Continental Social Business Case Study: Continental ConNext as the New Work Order The international automotive supplier Continental wants to optimize collaboration between its locations around the globe using IBM

More information

XProtect Product Overview

XProtect Product Overview Milestone Systems Product Overview 8 cameras 26 cameras 64 cameras 250+ cameras unlimited number of cameras Functionality It s not just video management software. It s. Milestone Systems is the world s

More information

Knowledge Management. Clobridge Consulting. An 8-Point Primer. Linking people with information & knowledge www.clobridgeconsulting.com.

Knowledge Management. Clobridge Consulting. An 8-Point Primer. Linking people with information & knowledge www.clobridgeconsulting.com. Knowledge Management An 8-Point Primer January 2014 Clobridge Consulting Linking people with information & knowledge www.clobridgeconsulting.com The Knowledge Management 8-Point Primer What is Knowledge

More information

Social media z hlediska byznysu Get Social 2013. November 2013

Social media z hlediska byznysu Get Social 2013. November 2013 Social media z hlediska byznysu Get Social 2013 November 2013 GOVERNANCE We distinct between Social Business and Social Enterprise, although there are interdependencies STRATEGY Press / Media Prospects

More information

SEO Presentation. Asenyo Inc.

SEO Presentation. Asenyo Inc. SEO Presentation What is Search Engine Optimization? Search Engine Optimization (SEO) : PPC and Organic Results Pay Per Click Ads The means of achieving top search engine results without having to incur

More information

Best Practice for the Responsible Marketing of Alcohol Beverages in Digital Marketing

Best Practice for the Responsible Marketing of Alcohol Beverages in Digital Marketing Best Practice for the Responsible Marketing of Alcohol Beverages in Digital Marketing Introduction The ABAC Responsible Alcohol Marketing Code (the Code) sets high standards for the content of alcohol

More information

ifinder ENTERPRISE SEARCH

ifinder ENTERPRISE SEARCH DATA SHEET ifinder ENTERPRISE SEARCH ifinder - the Enterprise Search solution for company-wide information search, information logistics and text mining. CUSTOMER QUOTE IntraFind stands for high quality

More information

PMOs. White Paper. 1 www.mosaicprojects.com.au. 1 For more papers on PMOs see: http://www.mosaicprojects.com.au/resources_papers.

PMOs. White Paper. 1 www.mosaicprojects.com.au. 1 For more papers on PMOs see: http://www.mosaicprojects.com.au/resources_papers. s A 1 will have various roles and responsibilities according to whether the service (or support) is focused at the project, program or portfolio level. Project management offices (PjMO) provide centralised

More information

Case study: IBM s Journey to Becoming a Social Business

Case study: IBM s Journey to Becoming a Social Business Case study: IBM s Journey to Becoming a Social Business Rowan Hetherington, IBM, September 2012 Introduction The corporate world is in the midst of an important transformation: it is witnessing a significant

More information

Journal of Chemical and Pharmaceutical Research, 2014, 6(2): Research Article

Journal of Chemical and Pharmaceutical Research, 2014, 6(2): Research Article Available online www.jocpr.com Journal of Chemical and Pharmaceutical Research, 2014, 6(2):67-71 Research Article ISSN : 0975-7384 CODEN(USA) : JCPRC5 Research on the framework of tire enterprises tacit

More information

Infinity Buyerlytics System Multichannel Customer Care Solutions

Infinity Buyerlytics System Multichannel Customer Care Solutions Infinity Buyerlytics System Multichannel Customer Care Solutions Where are you at today? Are all your customer efforts metrics driven? Primary Drivers of Sales Campaign ROI: Return on Investment Factor

More information

Leveraging Business to Consumer Learning for Marketing, Training, and Support of Customers

Leveraging Business to Consumer Learning for Marketing, Training, and Support of Customers Leveraging Business to Consumer Learning for Marketing, Training, and Support of Customers Developed by rapidld Steve Owens Vice President, Consulting Fall, 2013 2013 Rapid Learning Deployment, LLC B2C

More information

Enterprise 2.0 Knowledge Management Development Trends

Enterprise 2.0 Knowledge Management Development Trends 2012 International Conference on Economics, Business Innovation IPEDR vol.38 (2012) (2012) IACSIT Press, Singapore Enterprise 2.0 Knowledge Management Development Trends Dimiter Velev 1 + and Plamena Zlateva

More information

Six Steps to Successful Enterprise Collaboration Implementation

Six Steps to Successful Enterprise Collaboration Implementation Six Steps to Successful Enterprise Collaboration Implementation About the Author Michael Idinopulos Vice President of Professional Services, Socialtext Michael Idinopulos is Vice President of Professional

More information

Portaltech Reply: A target functional architecture for successful international trading

Portaltech Reply: A target functional architecture for successful international trading Portaltech Reply: A target functional architecture for successful international trading Introduction The international business challenge Target architecture Recommendations Q&A Overview Portaltech enables

More information

A "Day in the Life" Exceptional Work Experience Joe Baxter IBM Collaboration Solutions. Twitter: joebaxter

A Day in the Life Exceptional Work Experience Joe Baxter IBM Collaboration Solutions. Twitter: joebaxter A "Day in the Life" Exceptional Work Experience Joe Baxter IBM Collaboration Solutions Twitter: joebaxter Collaboration at IBM & Future of Work - 2015 380K? Employees 80K Contractors 170 Countries 2K Locations

More information

9. Technology in KM. ETL525 Knowledge Management Tutorial Four. 16 January 2009. K.T. Lam lblkt@ust.hk

9. Technology in KM. ETL525 Knowledge Management Tutorial Four. 16 January 2009. K.T. Lam lblkt@ust.hk 9. Technology in KM ETL525 Knowledge Management Tutorial Four 16 January 2009 K.T. Lam lblkt@ust.hk Last updated: 15 January 2009 Technology is KM Enabler Technology is one of the Four Pillars of KM, which

More information

Develop the skills, competencies, knowledge, and job skills of your employees to improve revenue per employee, retention, & engagement.

Develop the skills, competencies, knowledge, and job skills of your employees to improve revenue per employee, retention, & engagement. TALEO LEARNING > Reduce Training Costs 50% > Decrease Turnover 42% > Increase Revenue Per Employee 32% Develop the skills, competencies, knowledge, and job skills of your employees to improve revenue per

More information

TCS as a Digital Transformation Partner for European Customers

TCS as a Digital Transformation Partner for European Customers TCS as a Digital Transformation Partner for European Customers December 2014 By Nicole Dufft, Independent Vice President - Digital Enterprise, PAC Germany TCS as a Digital Transformation Partner 2 1. INTRODUCTION

More information

Customer Experience Management

Customer Experience Management Customer Experience Management Best Practices for Voice of the Customer (VoC) Programmes Jörg Höhner Senior Vice President Global Head of Automotive SPA Future Thinking The Evolution of Customer Satisfaction

More information

Content Management for SAP Business Suite powered by SAP HANA

Content Management for SAP Business Suite powered by SAP HANA SAP Brief Extensions SAP Extended Enterprise Content Management by OpenText Objectives Content Management for SAP Business Suite powered by SAP HANA Link all types of content to workflows and processes

More information

Spirit Authors Module 2 Lesson 8: Using Multi-Media Platforms (Introduction to YouTube, BlogTalkRadio, podcasting, etc) by Lynn Serafinn

Spirit Authors Module 2 Lesson 8: Using Multi-Media Platforms (Introduction to YouTube, BlogTalkRadio, podcasting, etc) by Lynn Serafinn Spirit Authors Module 2 Lesson 8: Using Multi-Media Platforms (Introduction to YouTube, BlogTalkRadio, podcasting, etc) by Lynn Serafinn Over the decades, I have learned both in my educational training

More information

Turning data integration into a financial driver for mid-sized companies

Turning data integration into a financial driver for mid-sized companies Turning data integration into a financial driver for mid-sized companies The benefits of data integration can be very real, and are significantly easier to attain than many companies may believe. With

More information

Do You Need to be a Data Scientist to Analyze Text? Fern Halper

Do You Need to be a Data Scientist to Analyze Text? Fern Halper Do You Need to be a Data Scientist to Analyze Text? Fern Halper TDWI Research Director for Advanced Analytics May 29, 2013 Sponsor Speakers Fern Halper Research Director, Advanced Analytics, TDWI Judson

More information

Confluence as Corporate Wiki

Confluence as Corporate Wiki Corporate Technology Confluence as Corporate Wiki Effective knowledge sharing and collaboration by open access and emergent structures Bernd Lindner Siemens AG, Corporate Technology 24.03.2011 Copyright

More information

How companies are marketing online: A McKinsey Global Survey

How companies are marketing online: A McKinsey Global Survey pagina 1 van 8 How companies are marketing online: A McKinsey Global Survey A survey of marketers from around the world shows where online tools are most important, how they re being used, and on which

More information

Data Governance, Intellectual Capital & Customer Value Creation

Data Governance, Intellectual Capital & Customer Value Creation Data Governance, Intellectual Capital & Customer Value Creation Maximising the Customer Value GLOBAL FORUM October 2008 Renaud Finaz de Villaine CMO - Micropole Universr rfinaz@micropole-univers.com Why

More information

Social Media: Reaping the Rewards of the Next Revolution in Customer Experience

Social Media: Reaping the Rewards of the Next Revolution in Customer Experience : Reaping the Rewards of the Next Revolution in Customer Experience Business Brief: In today s digital world, businesses must find new ways to engage current and potential customers, extending the dialogue

More information

Collaborate Without Compromise

Collaborate Without Compromise Playbook > Collaborate Without Compromise Next-Generation Collaboration Tools Boost Productivity and Break Down Communication Barriers Without Sacrificing Security, Control 2 playbook > Collaborate Without

More information

Enterprise Video Hosting: Introducing the Intel Video Portal

Enterprise Video Hosting: Introducing the Intel Video Portal Enterprise Video Hosting: Introducing the Intel Video Portal August 2013 Sara Browning, Social Collaboration Service Owner, Intel IT Chandan Sardeshmukh, Product Manager, Intel IT Legal Notices This presentation

More information

Social in the Enterprise

Social in the Enterprise Social in the Enterprise TEPEE AGENDA - Social in the Enterprise Definition Value Proposition Implementation Change Management Governance TEPEE 2 Definition Social Media Defined the use of web-based and

More information

Online Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Overall Customer Satisfaction

Online Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Overall Customer Satisfaction Costs and Increasing Overall Customer Satisfaction Table of Contents Introduction....................................................................... 3 What Is an Online Community?.......................................................

More information

Digital Asset Management

Digital Asset Management Digital Asset Management 1 Multimedia content is king but how to conveniently valorize it? Discovery Reply Vision & Mission DISCOVERING, CREATING AND MANAGING SERVICES THAT ENABLE FINAL USERS TO INTERACT

More information

A New Framework For Measuring Social Media Activity

A New Framework For Measuring Social Media Activity A New Framework For Measuring Social Media Activity by Richard Pentin, Senior Planner,TMW on behalf of the IAB Social Media Council overview 1.Why do we need a framework? 2.The iab measurement framework

More information

Personalized Business Intelligence

Personalized Business Intelligence Personalized Business Intelligence arcplanet, 2011-03-31 Claus Nagler Head of Business Intelligence Solutions & Services Bayer Business Services GmbH Agenda 1 2 3 4 Introduction Bayer Company Profile Personalized

More information

SharePoint and Contract Management. Alan Weintraub Practice Director ECM Consulting (610) 234-4032 (office) (484) 467-5720 (Mobile)

SharePoint and Contract Management. Alan Weintraub Practice Director ECM Consulting (610) 234-4032 (office) (484) 467-5720 (Mobile) 1 SharePoint and Contract Management Alan Weintraub Practice Director ECM Consulting (610) 234-4032 (office) (484) 467-5720 (Mobile) 2 Agenda What is SharePoint MOSS 2007 Contract Management Demonstration

More information

Network Management. FITT Fostering Interregional Exchange in ICT Technology Transfer

Network Management. FITT Fostering Interregional Exchange in ICT Technology Transfer FITT Fostering Interregional Exchange in ICT Technology Transfer www.fitt-for-innovation.eu Except where otherwise noted, this work is licensed under a Creative Commons Attribution 3.0 License. Cluster

More information

The collaborative future: reshaping for consumer relevance and engagement

The collaborative future: reshaping for consumer relevance and engagement www.pwc.com/pt The collaborative future: reshaping for consumer relevance and engagement Lisbon, 30 September 2011 Global entertainment & media outlook Marcel Fenez Global Leader, Entertainment & Media

More information

Web Platforms and Technologies as Enablers for Information Society and Content Creation

Web Platforms and Technologies as Enablers for Information Society and Content Creation Web Platforms and Technologies as Enablers for Information Society and Content Creation A presentation by Fadi Sabbagha (Born Interactive - Lebanon) Damascus, June 18 th, 2009 Agenda Why Interactive Media

More information

Social Document management with IBM Connections. "Do I use CCM, community files or shared personal files?"

Social Document management with IBM Connections. Do I use CCM, community files or shared personal files? Social Document management with IBM Connections "Do I use CCM, community files or shared personal files?" Femke Goedhart Independent Business Consultant specializing in Social Business, Collaboration &

More information

Our Journey and the Path Forward. National Workgroup on Integration 5 th Annual Convening April 16-17, 2015

Our Journey and the Path Forward. National Workgroup on Integration 5 th Annual Convening April 16-17, 2015 Our Journey and the Path Forward National Workgroup on Integration 5 th Annual Convening April 16-17, 2015 Convening Objectives NWI Progress to Date Advance our Focus on Population Health and Wellness;

More information

How Jobvite Works. Share a Jobvite with your network target specific contacts or publish to everyone.

How Jobvite Works. Share a Jobvite with your network target specific contacts or publish to everyone. How Jobvite Works A Jobvite is a job invitation you can share with your contacts in social networks. A recruiter or any employee at your company can send Jobvites to help find the right talent for your

More information

Record Management in SharePoint

Record Management in SharePoint Record Management in SharePoint JULY 2013 (please consult http://www.katprotech.com/whitepapers for the latest version of this paper) ABOUT KATPROTECHNOLOGIES: Katpro Technologies is an advanced technology

More information

supercharge sales with symantec Website security solutions 10 Tactics You Can Implement Right Now

supercharge sales with symantec Website security solutions 10 Tactics You Can Implement Right Now tm supercharge sales with symantec Website security solutions 10 Tactics You Can Implement Right Now Promote the Most Recognized Trustmark on the Internet. You don t always need a grand or expensive strategy

More information

Implementing SharePoint 2010 as a Compliant Information Management Platform

Implementing SharePoint 2010 as a Compliant Information Management Platform Implementing SharePoint 2010 as a Compliant Information Management Platform Changing the Paradigm with a Business Oriented Approach to Records Management Introduction This document sets out the results

More information

SecureData grows through managed security services

SecureData grows through managed security services SecureData grows through managed security services How has SecureData grown its managed services business? SecureData has invested heavily in training and recruiting skilled security professionals to provide

More information