Douglas County School District. Information Technology. Strategic Plan

Transcription

1 Douglas County School District Information Technology Strategic Plan

2 Introduction About the Strategic Plan About the Division The goal of the Douglas County School District is to prepare students to The Information Technology Division consists of four service areas: compete on the world stage for the college or career pathway of their choice. As Douglas County School District (DCSD) reinvents the approach to deliver education, the Information Technology Division has transformed to deliver world-class services in support of the evolving technology landscape of our schools. The Information Technology Division empowers the transformation of learning, spaces, and people using technology. At the nexus of the learning environment and the instructional shift for teaching and learning is technology by enabling and scaling success. Our Core Values Enable choice in our schools Create rich learning environments Infuse appropriate technology Partner and create compelling solutions Ensure information safety at all levels Operate reliable infrastructure Value Customer satisfaction above all Infrastructure Services Learning Services Business Services Support Services MISSION: To create compelling customer stories by enabling and scaling success. VISION: To empower transformation of learning, spaces and people using technology.

3 Priorities Ensure information safety at all levels Develop student data privacy policies Deliver training to staff, students and parents on issues of data privacy Implement a system for parents to enable transparency on student data Measure and report on district compliance with data privacy laws Enable choice in our schools by creating compelling solutions Implement a system for Parent School Choice st Create a rich portfolio of technology choices to enable 21 century learning Create innovative learning spaces at all of our schools Refine Infrastructure to ensure adequate capacity ahead of demand on a continuous basis Create rich learning environments and infuse appropriate technology Create technology strategy to support instructional transformation Enable a rich technology curriculum at every grade level Create technical program opportunities across all schools for College and career readiness Create a digital resource infrastructure for student learning Operate resilient infrastructure and enable data based decisions Create technology advisory outreach program to engage in strategic initiatives Implement a Balanced Assessment platform integrated with existing infrastructure Develop a data warehouse infrastructure to enable rich analytics Refine and build the InspirED platform in support of measuring system performance

4 About the Division Information Technology Division Structure The Information Technology Division consists of four service areas: Infrastructure Services, Learning Services, Business Services, and Support Services. Infrastructure Services encompasses the critical systems that provide a foundation for all technology efforts throughout the district. This includes data backups, storage, telecommunications and desktop engineering, providing robust stability for readiness and recovery. Learning Services works directly with school teams to leverage technology integration and provide scalable technology solutions and support for individual schools. Business Services creates and delivers innovative solutions through software development and maintenance, as well as engineering multisystem integrations and software quality control. Information Technology Division Infrastructure Services Learning Services Business Services Support Services provides direct user interaction with district stakeholders via numerous support channels (phone, in-person, webbased ticketing, remote desktop, ). All operations reliant upon technology are supported by software and desktop support techs. Support Services

5 Continuous Improvement DCSD is committed to a process of continuous improvement. DCSD is in the process of systemic transformation. We have used a continuous improvement process including the following: explore ideas; set expectations based on research and best practices; collaboratively create; integrate into all appropriate systems; implement; evaluate; and refine. Explore Set Expectations Create Integrate Implement Evaluate Refine Ensure Information safety at all levels Explore and create a system that addresses security policies, procedures, and standards, and complies with laws and regulations. Set expectations for data privacy through training of staff students and parents Evaluate and refine security systems, policies, procedures and standards addressing risk assessment and incident prevention Integrate and implement any new safety and privacy system and infrastructure requirements Inventory of authorized and unauthorized devices and software used on the DCSD network Evaluate and refine security systems, policies, procedures and standards Integrate and implement safety and privacy trainings at the school level Evaluate and refine safety and privacy trainings Develop process for software development security testing and remediation Operate and foster reliable Infrastructure technologies and user experience Continuously assess and improve infrastructure with findings Set expectations of infrastructure reliability through best practice technology Integrate school technology needs into district infrastructure technology strategy Implement world class communications platform Continuously improve network device capability Refine infrastructure engineering processes to embrace the district technology future needs Evaluate next generation wireless network and Internet connectivity

6 Develop strategic partnerships with schools to support 21 st century learning Explore current and desired Integrate and implement new Evaluate and refine the state for innovative learning environments to support learning environment spaces within schools learning transformation system and Explore and create systems a new to Create Integrate blueprints and implement that alignment Scale and to learning adapt blueprints IT develop Learning Computer Services Science team showcase computer successful science curriculum Evaluate to meet and school refine Computer technology to learning drive technology opportunities. technology Integrate and models implement Science outcomes curriculum innovation Explore and create a system to Partner technical with program schools to Evaluate Partner and with refine schools technical to Partner provide with technical schools program to refine opportunities technology plans that program evaluate opportunities effectiveness of develop opportunities technology for students plans support Integrate 21 and st century implement learning Evaluate technology and refine plans Identify Evaluate and and showcase refine digital Facilitate information cross-departmental and technology Information implementation and technology learning resources systems and strategies to current innovative systems and strategies. innovation to prepare our support instructional practice Continuous evolution of educational technology students for success innovation and technology practices application Create rich learning environments and infuse appropriate instructional technology programs. Explore current and desired state for innovative learning spaces within schools Explore and evaluate Computer Science learning opportunities. Explore and set expectations for a system to provide technical program opportunities for students Evaluate and refine digital learning resources Integrate and implement new environments to support learning Create and integrate computer science learning opportunities. Integrate and implement technical program opportunities Integrate and implement information and technology systems and strategies to support instructional practice Evaluate and refine the learning environment transformation system and alignment to learning Evaluate and refine Computer Science learning opportunities Evaluate and refine technical program opportunities Evaluate and refine Information and technology systems and strategies.

7 Infrastructure Services Goals Explore Set Expectations Create Integrate Implement Evaluate Refine Goal Provide high availability network to support a 1:1 mobile device strategy and beyond Strategy SET EXPECATIONS: Collaborate and evaluate district school facilities Develop a scalable and sustainable wireless networks Wireless network readiness and features for district schools INTEGRATE: Mobile device support for all device types REFINE: Support and collaborate with district schools Proactively enhance wireless capacity across the district to enable world class education Implement a cutting edge engineering and operations support of all district technology assets INTEGRATE: Enable outreach program providing schools technology partnership and operational excellence Provide world-class customer service EVALUATE: Evaluate and provide best in class device technology Proactive infrastructure and security monitoring addressing technology issues prior to any educational impact Support safety by providing reliable phone and network systems SET EXPECATIONS: Continuously assess and improve infrastructure and security monitoring Prioritize needs based on security assessment and outreach programs REFINE: Explore and education in cyber security best practices Provide cyber security processes to ensure district students safety Vulnerability assessment and remediation for network servers and databases SET EXPECATIONS: Promote technological advantages to ensure schools are safe and reliable for voice and video features Provide robust network infrastructure IMPLEMENT: Enable district with unified communications platform

8 Learning Services Goals Goal Explore Set Expectations Create Integrate Implement Evaluate Refine Strategy Create and sustain a culture of innovation across the entire organization Create a rich portfolio of technology choices to enable 21 st century learning Create technical program opportunities across all schools for college and career readiness Create blueprints that showcase successful technology models Redefine, for all learners, the places where learning happens Create innovative learning spaces at all of our schools Create a digital resource infrastructure for student learning Align technology and instructional practices Develop student data privacy policies Create technology strategy to support instructional transformation Enable a rich technology curriculum at every grade level Align cross-departmental innovation to prepare our students for success tomorrow Create technology advisory outreach program to engage strategic initiatives Deliver training to staff, student and parents on issues of data privacy

9 Business Services Goals Goal Explore Set Expectations Create Integrate Implement Evaluate Refine Strategy Ensure high availability of applications to support our core functions Align proper resources to support various business critical applications, such as the District Website, Student Information System, ERP, Teacher Evaluation Tools, Time Tracking, Talent Acquisition, State Testing Hire and train staff to support these technologies Implement state of the art technologies to position ourselves to be leaders in education Partner with key business stakeholders across DCSD Implement cloud-based solutions such as Workday HRMS, lowering overall ownership cost Leverage centralized open architecture to bring about efficiencies, lower operating costs Evaluate other custom off-the-shelf applications in the education space to give our teachers and administrators the best tools to provide a world class education Provide technical leadership for aligning software tools that promote operational and educational choice in support of the district s strategic pillars Build and improve service level agreements Bring about efficiencies and process improvements across the school district Process Improvements Implement methodologies, such as Agile, and incorporate change management process improvements to ensure all projects are executed on-time and on-budget

10 Support Services Goals Goal Explore Set Expectations Create Integrate Implement Evaluate Refine Strategy Expand stakeholder support options to improve user interaction experience with IT Explore and implement collaborative opportunities within the IT division for expeditious issue resolution Improve asset management and site-based device reporting capabilities Promote the message of DCSD technology to all stakeholders with a unified, branded communications strategy Implement OS and browser agnostic remote systems support tool for efficient remote troubleshooting capabilities Introduce chat agent-based support channel availability Collaborate with web-based support ticket process owners to build custom intake fields for relevant issue data-capturing Establish Level 2 support personnel opportunity within the IT Support Center model for expanded technical expertise regarding issue escalations, incident management and rootcause analysis Consistent auditing of process escalations, participation in intra-division staff meetings, and ownership of knowledge-share and documentation handoff with other IT division areas. Migration of asset management database and systems into full-featured asset management solution for improved real-time tracking of device ownership and deployment Integration of asset management into support ticketing system for ongoing maintenance and accountability record Build standardized reporting structures for on-demand site device ownership analytics Consistent, timely distribution of relevant IT communications via website, /groups, social media and Identify IT-related communications and feature stories for partnering opportunities with district Community Relations department

11 Douglas County School District Reinventing American Education Wilcox Street Castle Rock, CO (303)