Higher Education Hype Cycle

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1 Higher Education Hype Cycle Jan-Martin Lowendahl Notes accompany this presentation. Please select Notes Page view. These materials can be reproduced only with written approval from Gartner. Such approvals must be requested via Gartner is a registered trademark of Gartner, Inc. or its affiliates.

2 Organizational Efficiency and Personal Productivity: A Higher Education Oxymoron? Organizational Efficiency Processes IS Versus IT Infrastructure Personal Productivity Graphics reproduced with permission from Linköping University

3 Megaforces: Are You in the Driver's Seat? Death of distance in many forms... - Spatial: Remote worker - Time: 24/7 access to, for example, scientific journals - Social: Use of social software - Cultural: Segregation through world communities? - Control of the means of distribution Organizational centricity versus people centricity - How consumerization and free services change the balance of power - Control of the means of production

4 Key Issues 1. What are the current technology trends in higher education? 2. What is the effect on the CIO's role? 3. What effect has the recession had on the CIO's priorities?

5 Education Hype Cycle 2009 expectations Lecture Capture and Retrieval Tools Open-Source Higher Education Financials Mobile-Learning Smartphone Mobile-Learning Low-Range/ Midrange Handsets Social Learning CobiT Education Platform User-Centric Identity Frameworks Digital Preservation of Research Data Cloud HPC/CaaS in Higher Education Open-Source Higher Education SIS SIS International Data Interoperability Standards Quantum Computing BPO Education Web-Based Office Productivity Suites Technology Trigger E-Learning Repositories E-Textbook n Organizational-Centric Peak of Inflated Expectations Years to mainstream adoption: Virtual Environments/Virtual Worlds Higher Education Hosted Virtual Desktops Unified Communications and Collaboration Global Library Digitization Projects Mashups Higher Education ITIL Education IAM Education Emergency Notification/ Mass Notification Software Open-Source Higher Education Portals SaaS Administration Applications for Education Hosted PC Virtualization Software Wikis Digital Rights Management Higher Education Trough of Disillusionment time Web and Application Hosting Grid Computing Higher Education Tablet PC Social Networking in Education Podcasting Learning Content E-Portfolios IT Infrastructure Utility Cloud for Higher Education Slope of Enlightenment less than 2 years 2 to 5 years 5 to 10 years more than 10 years Off the Hype Cycle Personally Owned Devices with network access RFID Library Materials IP-video for e-learning Web Services for Administrative Applications Open-Source E-Learning Applications Federated Identity Management CRM for Enrollment Management As of July 2009 Plateau of Productivity obsolete before plateau 42 Total 13 New 3 Off

6 Defining Services to Offer and the CIO Role From the ERP Era to the Consumerization Era Supporting the Main Missions of the University? Support Processes (Admin.) Educate Supporting the Main Missions of the University! Automation/? Virtualization of Cow Paths The focus today. Research Total Recall Educate Augmented Collaboration! What is really the ROI of ERP in HE? Instant Visualization Areas of opportunities in the near (?) future.

7 Education Hype Cycle 2009: A Selective Technology Strategy Map Balancing Organizational Efficiency and Personal Productivity Organizational Efficiency Improves Institutional ROI Corporate Green Light Cold Case? Hot Spot! People's Choice Improves Student and Faculty Experience Personal Productivity

8 Education Hype Cycle 2009: Using OE vs. PP to Profile Potential Technologies SIS International Data Interoperability Standards Quantum Computing BPO Education expectations Web-Based Office Productivity Suites Lecture Capture and Retrieval Tools Open-Source Higher Education Financials Mobile-Learning Smartphone Mobile-Learning Low-Range/ Midrange Handsets Social Learning CobiT Education Platform User-Centric Identity Frameworks Digital Preservation of Research Data Cloud HPC/CaaS in Higher Education Open-Source Higher Education SIS Technology Trigger Years to mainstream adoption: E-Textbook Peak of Inflated Expectations Virtual Environments/Virtual Worlds Higher Education Hosted Virtual Desktops Unified Communications and Collaboration Global Library Digitization Projects E-Learning Repositories Mashups Higher Education ITIL Education n Organizational-Centric IAM Education Emergency Notification/ Mass Notification Software Open-Source Higher Education Portals SaaS Administration Applications for Education Hosted PC Virtualization Software Wikis Digital Rights Management Higher Education Trough of Disillusionment time Grid Computing Higher Education Podcasting Learning Content E-Portfolios less than 2 years 2 to 5 years 5 to 10 years more than 10 years Web Services for Administrative Applications Web and Application Hosting Open-Source E-Learning Applications Federated Identity Management CRM for Enrollment Management Tablet PC Social Networking in Education IT Infrastructure Utility Cloud for Higher Education Slope of Enlightenment obsolete before plateau As of July 2009 Plateau of Productivity

9 Education Hype Cycle 2009: A Selective Technology Strategy Map Organizational Efficiency Improves Institutional ROI OSS 7 fin. 4 CobiT OSS 2 SIS 11 ITIL 18 1 BPO 19 WS admin. comp. Web and app. hosting 12 O.C. IAM 13 "Free" cloud mail 17 FIAM Improves Student and Faculty Experience Personal Productivity 8 14 E-portfolios 5 Lecture capture & retrieval Social learning platform 6 Mobile learning smartphone 3 UCIAM "Cloud" Office 9 10 Virtual worlds 16 Wiki 15 Social network Technology Trigger 1. BPO Education 2. OSS SIS 3. User-centric identity frameworks (UCIAM) 4. CobiT 5. Social learning platform 6. Mobile learning smartphone Peak of Inflated Expectations 7. OSS financials 8. Lecture capture and retrieval tools 9. Web-based office productivity suites "Cloud Office" 10. Virtual worlds Trough of Disillusionment 11.ITIL 12. Organizational-centric IAM 13. Cloud 14. E-portfolios Slope of Enlightenment 15. Social networking in education 16. Wikis 17.Federated identity management (FIAM) 18. Web & application hosting Plateau of Productivity 19.Web services for administrative computing Improves Remember "everything is relative"

10 Higher Education CIO business priorities Gartner's annual CIO survey contains results from 75 higher education CIOs, out of a total of 1,526 total CIO responses. Ranking 2009 C Improving business processes Increasing the use of information/analytics Reducing enterprise costs 3 10 Improving enterprise workforce effectiveness Attracting and retaining new customers Targeting customers and markets more effectively Creating new products or services (innovation) Managing enterprise change initiatives Creating new sources of competitive advantage Expanding current customer relationships 10 7 Managing your environmental impact (Green IT, Carbon Footprint) 9 Expanding into new markets or geographies 10 = not ranked in Top 10

11 Higher Education CIO strategies Ranking Delivering projects that enable business growth Reducing the cost of IT Developing or managing a flexible technology infrastructure Improving IT governance Improving the quality of IS services Leading enterprise change initiatives Attracting, developing and retaining IT personnel Implementing IT process improvements Greater data protection and privacy Reducing concerns about security Linking business and IT strategies and plans Improving the business and IT relationship Expanding use of information/intelligence in operations Building business skills in the IT organization Applying business performance metrics to IT Increasing the use of outsourcing for resources and/or services Managing IT risks Consolidating IT operations (e.g. shared services C

12 Higher Education CIO Technologies Ranking 2009 C 2008 Servers and storage technologies (including virtualization) Business Intelligence (BI) applications (analysis and mining) Enterprise Applications (ERP, Supply Chain, CRM, etc.) Networking, voice, data communications (includes VOIP) Security technologies (access control, authentication, etc.) Technical infrastructure management and development Collaboration technologies 7 7 Social computing (Web 2.0, AJAX technologies) 8 Legacy application modernization, upgrade or replacement 9 9 Document Management 10 8 Service Oriented applications and architecture (SOA, SOBA) 10

13 The 2009 HE CIO-Agenda: Technology Strategy Map Organizational Efficiency Improves Institutional ROI Legacy modernization 1 Servers storage ERP 2 BI 10 Doc. Man. 5 Sec/ IAM Infrastructure dev. 4 Networking 3' CRM Improves Student and Faculty Experience Personal Productivity 7 Collaboration technologies 8 Social computing 1. Servers and storage technologies (including virtualization) 2. Business intelligence (BI) applications (analysis and mining) 3. Enterprise applications (ERP, supply chain, CRM and so forth) 4. Networking, voice, data communications (includes VoIP) 5. Security technologies (access control, authentication and so forth) 6. Technical infrastructure management and development 7. Collaboration technologies 8. Social computing (Web 2.0, Ajax technologies) 9. Legacy application modernization, upgrade or replacement 10. Document management Improves Remember "everything is relative"

14 Organizational Efficiency and Personal Productivity Striking a Balance and Managing CIO Relevance Organizational Efficiency Processes IS IT Infrastructure Personal Productivity Graphics reproduced with permission from Linköping University

15 The Next Step: Technology Adoption in Higher Education Know Your "Businesses" Technology Adoption in Higher Education: Know Your Businesses, G Visibility Conceptualize Build Chaotic Sandpit Experiment Play Not in Use Watch Contribute Commercialize Administrate/Support Plan Pilot Educate Focused Use Enable Research Sell Exit Research Healthy Hothouse Transition Life Cycle Adoption Technology Trigger Peak of Inflated Expectations Trough of Disillusionment Slope of Enlightenment Broad Use Leverage Use Adopt Use Disciplined Engine Room Maturity Plateau of Productivity Maturity

16 How to Make the CIO More Relevant Practical Tasks and Responsibilities CIO owns together with "CEO" Governance Strategy Governance Goals Domains Decision Rights Principles and Policies CEO = example: president, VC BUL= example: dean ESP = external service provider Manage, build IT governance process Demand Governance Do the right thing! CIO owns together with "BUL" Governance Operations Supply Governance Do things right! CIO responsible for yield But CTO and/or ESP deliver

17 Identifying Technologies Is Not Enough. Decision: Which Services Are to be Delivered by Us? General Simple Service Selection Tool Local Delivery? Outsourcing Functionality? Where Central IT Adds Value?! Specific Local Copyright International Union of Crystallography Shared Services Global Need Reference: A proven simple visual tool to aid the service portfolio dialogue between higher education stakeholders.

18 Your U: Technology Strategy Map Balancing Organizational Efficiency and Personal Productivity Organizational Efficiency Improves Institutional ROI Strategic Importance High Moderate Low Improves Student/Faculty Experience Personal Productivity

19 Your Hype Cycle! visibility Toolkit: My Hype Cycle, 2009 ID Number: G Jackie Fenn, Mark Raskino Technology Trigger Peak of Inflated Trough of Expectations Disillusionment Slope of Enlightenment Plateau of Productivity maturity

20 Your Action Plan Next Monday - Plot your existing technologies (services) on the technology strategy map. Make special note of any imbalance or "white spots." - Play with technology your kids do. Over the Next Year - Use the Hype Cycle together with the technology adoption framework for timing of technology adoption in the different "business of higher education: Research, Education and Administration." - Use the Technology Strategy map for balancing organizational efficiency and personal productivity. - Use the Simple Service Selection Tool to design your sourcing strategy and communicate IT organization added value. Over the Next Three Years - Evaluate the role and place of enabling and disruptive technologies for your institutional mission. - Make sure to continuously evaluate the effectiveness of your services (such as by user satisfaction surveys). - Remember to assess the sourcing of your services regularly and remember to discontinue obsolete services.

21 Related Gartner Research Hype Cycle for Education, 2009 G Let Customers Help Design Your Technology-Enabled Store of the Future G The 2009 Higher Education CIO's Agenda: Building Opportunities in a Financially Challenging Environment G A Proven Simple Visual Tool to Aid the Service Portfolio Dialogue Between Higher Education Stakeholders G The Higher Education CIO: From the Era of ERP to the Era of Consumerization G Technology Adoption in Higher Education: Know Your Businesses, G Toolkit: My Hype Cycle, 2009 G Mastering the Hype Cycle Jackie Fenn, Mark Raskino, 2008 Harvard Business School Press ISBN:

22 Higher Education Hype Cycle Jan-Martin Lowendahl Notes accompany this presentation. Please select Notes Page view. These materials can be reproduced only with written approval from Gartner. Such approvals must be requested via Gartner is a registered trademark of Gartner, Inc. or its affiliates.

23 Higher Education Hype Cycle Jan-Martin Lowendahl Notes accompany this presentation. Please select Notes Page view. These materials can be reproduced only with written approval from Gartner. Such approvals must be requested via Gartner is a registered trademark of Gartner, Inc. or its affiliates.

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