FAQ - Online Applications - Payment and Submission

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1 FAQ - Online Applications - Payment and Submission Please see the list below for answers to frequently asked questions regarding payment and submission on our online application system: How much does a planning application cost? How do I make an online payment for my planning application? What should I do if there is a problem with my online payment for an application? Do you pay VAT on planning application fees? Why is the Planning Portal page not displaying the latest saved information or showing 'not ready' when trying to submit? Return to FAQ homepage and topic list How much does a planning application cost? The fee associated with a planning application depends on the type and scale of the development. In England, for a typical householder application the cost is 172. In Wales the cost of typical householder application is 166, while a Lawful Development Certificate is 165. There is a range of exemptions and reductions are available depending on the circumstances. Find more about application fees. You can also use the Planning Portal's fee calculator to work out fees for different kinds of proposal. While every effort has been taken to ensure that the fee has been calculated correctly, the determination of whether a fee is correct is solely the responsibility of the relevant local planning authority. The fee calculator on the Portal will calculate a fee based on the information you enter. When you submit an application, the fee will be checked by the local planning authority and they will confirm whether the fee is correct.

2 Note there are different calculators for England and Wales. Please contact your local planning authority if you have any doubts about the fee or if you require further information about matters specifically related to your proposal. The local authority will also confirm the amount payable on submission of your application. You can find contact information for your local planning authority here. Back to top How do I make an online payment for my planning application? You can pay online when submitting your application by completing the following steps: 1. Complete all the form questions and upload the required supporting documentation for your online application. 2. Calculate a fee on the 'Fees' tab and click the 'Confirm' button (We advise contacting the relevant local planning authority if you wish to check the fee is correct). 3. On the 'Check, Pay & Submit' tab, once the application is showing as complete, click the 'Proceed to Pay and Submit' button. 4. If the local planning authority accepts online payments, the option 'Secure Online payment by credit/debit card' will be displayed in the list of payment methods. Select this option and click the 'Pay and Submit' button. 5. You will be taken to the local planning authority's online payment system where you should follow the onscreen instructions to complete the payment. 6. Once payment is complete, your application will be submitted and you will be returned to the Planning Portal where the confirmation details for your online payment and application submission information will be shown. You should also receive an notification of the successful online payment. View our help video on the 'Check, Pay and Submit' process. Please note: If the payment on the local planning authority s payment page fails, your application may not be submitted.

3 Back to top What should I do if there is a problem with my online payment for an application? Many Local Planning Authority's (LPAs) provide online payment systems for applications made on the Planning Portal. When you make an online payment as part of the 'Pay and Submit' process, the Planning Portal will redirect you to the LPAs online payment system. If the payment is successful, the LPAs payment system sends a successful response to the Planning Portal, your application will be submitted, and you will be returned to the Planning Portal where the confirmation details for your online payment and application submission information will be shown. If you have paid online but are not returned to the Planning Portal, or the system indicates that payment was not successful, there may have been a problem with the payment process and your application will not have been submitted. If this occurs, please contact the LPA to tell them what happened. They will be able to check if your payment was successful and if not, recommend what action you should take. Contact details for the LPA are shown within our application system, you can also find them here. The Planning Portal is not responsible for LPAs payment systems and is therefore unable to resolve any issues with your individual payment or the payment system in general. To complete the 'Pay and Submit' section, you can always change the payment type to 'Cheque' (but not send a cheque off if you have already paid). However, you should contact the LPA about the best option for submitting your application to ensure this is acceptable, otherwise they may not validate your application. Contact details for the LPA are shown within our application system, you can also find them here. Back to top

4 Do you pay VAT on planning application fees? VAT is not payable on fees for planning applications because they can only be issued by Government. In contrast, VAT is payable on fees for Building Regulations approval. This is because approval under the Building Regulations can be issued by either local government (LABC) or a commercial independent approved inspector. Back to top My application isn t displaying the latest saved information If you find that the information relating to your applications appears incorrect your computer may be recalling or caching earlier versions of those pages. Some of the problems that can result from this caching issue include: Information you have entered on your form is not displaying Forms section displays as Incomplete even when it has been completed Documentation you have added is not displaying on the Supporting Docs screen My Applications list is not showing an accurate list of your applications You receive a 'Not Ready' message when trying to submit the application, even though all sections are 'complete' If you are affected by any of these issues, you should delete your cache and temporary internet files. Read the instructions below to find out how to do this on a range of web browsers. If you are using a Windows PC, the quickest way to ensure you are seeing the most up-to-date information is by pressing CTRL+F5. Otherwise, please follow the instructions below: To delete the temporary internet files and ensure pages are refreshed every time when called up:

5 Internet Explorer 6 1. Click 'Tools' then 'Internet Options' 2. On the 'General' tab, in the 'Temporary Internet Files' section, click the 'Delete Files' button. 3. Select 'Delete Cookies' 4. Click 'Close' 5. Close and reopen the browser. Internet Explorer 7 1. Click Tools then Delete Browsing History 2. In the Temporary Internet Files section, click on Delete Files and select Yes 3. In the Cookies section, click on Delete Cookies and select Yes 4. Click Close 5. Close and reopen the browser. Internet Explorer 8/9 1. Click 'Safety', then 'Delete browsing history' 2. In the 'Delete browsing history' menu make sure 'Preserve Favourites website data' is NOT checked. 3. Check 'Temporary Internet files', 'Cookies' and 'Form data' (the other fields can be checked /unchecked as you wish) 4. Click 'Delete' 5. Once the confirmation box is displayed, close it, then close and reopen the browser. Safari 1. Open Safari. 2. Select Empty Cache 3. Click Empty on the Are you sure? message 4. Select Preferences then the Security tab, Show Cookies. Remove All Firefox 1. Click on Tools (on Windows, you may have to click 'Alt' to reveal this option) and select Clear recent history 2. Select 'Everything' from the 'Time range to clear' dropdown 3. Open the 'Details' section and ensure the following items are checked (the other fields can be checked /unchecked as you wish): o Browsing and Download History o Form and Search History

6 o Cookies o Cache o Active Logins o Offline Website Data 4. Click on the Clear Now link 5. Once the box disappears, close and reopen the browser. Chrome 1. Click on the Settings icon (a spanner on Macs, three horizontal lines on Windows) and select 'Histroy' 2. Click on 'Clear all browsing data'. 3. Select 'the beginning of time' from the 'Obliterate the following items' dropdown 4. Ensure the following items are checked (the other fields can be checked /unchecked as you wish): o Clear browsing history o Empty the cache o Delete cookies and other site and plug-in data 5. Click 'Clear browsing data' 6. Once the box disappears, close and reopen the browser. Note: If you do not have access to amend the settings as above, you may need to contact your IT department to request that your cache is cleared.