Profile Lars van der Bijl

Transcription

1 Exposé Projects 10/15 Deutsche Börse AG 06/15 07/15 Federal ministry of defense, Bonn 11/14 05/15 ThyssenKrup, Essen 08/14 11/14 Jeppesen Boeing, Neu Isenburg 03/14 07/14 Siemens Healthcare, Erlangen 05/13 02/14 Wincor Nixdorf; Paderborn 06/12 03/13 Toll Collect GmbH, Berlin 03/11 05/12 CONTINENTAL AG, Regensburg 07/11 10/11 Roche Pharma, Basel, Schweiz; Indianapolis USA 10/10 12/10 Deutsche Telekom AG, Bonn 07/10 05/12 Bayer Business Services, Berlin / Leverkusen 07/10 09/10 IBM Deutschland, München 06/08 06/10 Bayer Business Services, Leverkusen 04/06 05/08 TUI InfoTec, Hannover 08/05 03/06 Lufthansa Systems AG, Frankfurt am Main 08/03 10/05 Wincor Nixdorf Retail Consulting, Düsseldorf 08/02 08/03 BASF IT Services B.V., Main topics Ludwigshafen 08/01 08/02 newtron AG, Frankfurt am Main IT 05/99 service 08/01 catalog Qnet Systems GmbH, Kronberg / Ts. Process 01/97 05/99 modeling NT-Plus AG, Krefeld Process consulting ITIL V3 IT Service Management process consulting Incident, Problem, Change, Release and Configuration Management CMDB / CMS Model Certifications 2013 ITIL V3 certification 2008 Training Process modeling procedures and applications 2005 Rhetoric und presentation 2003 SAP SAPSRM, SAP SAPPLM, SAP TXTEC1, SAP SAPFIN, SAP SAPSCM, SAP SAPCRM, SAP SAP Management and leadership III 2001 QM-management audit DIN ISO 9000/ Management and leadership II 1998 Management and leadership I Main topics HP UCMDB HP Service Manager Peregrine Service Desk Axios Assyst Oracle CRM SAP CRM HP Connect IT onecmdb.org Page 1 of 16

2 10/15 Deutsche Börse AG Frankfurt am Main / Eschborn IT Service Management consulting - IT Service catalog Creation of a data model (ERM) and concept for documentation of an IT service catalog. Identification oft he services which are delivered within the IT Service delivery chain according to following levels: o Business Services o Application Services o Infrastructure Services o Support Services o Underpinning Services Integration oft he services into a multidimensional data model with views to following entities: o Technical view o Commercial view o Compliance view o Organizational view o Resource View Description of the services Realization oft he data model according to chosen reference business services thru all entities with examples. Hereby according to practicability reasons, the tool OneCMDB.og has been chosen for showcase. Documentation of the concept Documentation of the data model Documentation of the results Page 2 of 16

3 06/15 07/15 Federal ministry of defense Bonn IT Service Management consulting und Trainig Admin training of customized HP Service Manager 9.34 Admin training HP Connect IT days classroom training Creation of individualized training materials based on customized system 11/14 05/15 ThyssenKrupp Essen IT Service Management process consulting Change Management Beratung für den Change Management Prozess Prozess design Change Management Flussdiagramm Modellierung des Prozesses gemäß EPK / Schwimmbahn Prozess Dokumentation Erstellung des Prozess Handbuches Erstellung des Haupt- Rollout Plans Erstellung der Schulungsunterlagen Erstellung des Implementierungsplan Erstellung der Hauptkennzahlen zur Bestimmung der Prozessleistung Erstellung der Dokumentation der existierenden Arbeitsabläufe und Werkzeuge 08/14 11/14 Jeppesen Boeing Neu Isenburg IT Service Management consulting; Project management Analysis of the existing services and design of o Site specific service catalog with standards Creation of a master project plan with subprojects and effort driven success line Adaption of changing requirements into project (scrum, agile) with sprints Responsibility of the project team (4-10 FTE) Demand management point of contact to customer Scope of the projects: Global discovery of all assets of IT Set up Asset Management DB Set up License mgt. DB Set up Service oriented dependency model Creation of a global CMDB Managing weekly reports and output meeting to customer 03/14 07/14 Siemens Healthcare Erlangen IT Service Management process consulting; training and coaching Problem management Analysis of the created, existing processes Adaptation to an IT service - unlike product and service landscape Study of HP Service Manager Customizing Preparation of classroom training biweekly Performing the training and documentation of training results Iterative adaptation of training materials Page 3 of 16

4 05/13 02/14 Wincor Nixdorf Paderborn IT Service Management process consulting Problem Management Analyzing and inventorying of used PM procedures within corporation landscape Clarification of responsibilities and understanding of roles Check of current process according standardization and usability Development of a adaption concept for processes Process design Documentation Rollout und training of process participants Analyze and conception of tool landscape Adaption of reporting repository and KPI catalogue Sharpening and escorting of problem management within regular operation 02/12 03/12 Toll Collect GmbH Berlin IT Service Management process consulting Creation of a test case concept Description of test cases (ca. 150) Simulation run of test and cases Coordination test management Page 4 of 16

5 06/12 12/12 Toll Collect GmbH, Berlin IT Service Management process consulting Incident Management Consulting for Incident Management Process Process design Incident Management Flowchart modeling of process according EPC / swim lane process charts Creation of process handbooks Creation of Master Rollout Plan Creation of training materials Creation of an 4 option implementation plan Creation of master KPI for process performance Creation of documentation of existing workflows and tools Consulting for HP Service Manager design Test Management for HP Service Manager implementation Incident Management coordination Incident Management KPI Design Weekly, monthly, quarterly creation of KPI report Steering und proofing of Incident Management Coordination of external IM process participants Involvement of supplier management Fulfillment of operational incident management process (Incident Manager) Change Management Consulting for Change Management Process Process design Change Management Flowchart modeling of process according EPC / swim lane process charts Creation of process handbooks Creation of Master Rollout Plan Creation of training materials Creation of implementation plan Creation of master KPI for process performance Creation of documentation of existing workflows and tools Page 5 of 16

6 10/11 06/12 CONTINENTAL AG, Regensburg ITSM Consulting, Process consulting and implementation Budget ca 1,5 mio 15 project members, 150 involved Consulting IT strategy ITIL Process Consulting Conception and introduction of global ITSM support processes for infrastructure IT Configuration management Process modeling Workshops alignment of processes with process participants and management Adaption of strategic management goals into ITSM strategy and roadmap Implementation support Creation of process documentation Rollout of processes Implementation and project management ERM for HP service manager Creation of a strategic analysis with a scorecard model for the management with suggestions for organizational development and achievement of strategic mid range goals. Creation of processdocumentation Rollout of Processes Implementation and projectmanagement ERM for HP Service Manager Implementation and projectmanagement HP Service Manager Projectmanagement Configuration Management Master Architect for HP UCMDB Creation and design of master datamodel for Configuration Management Processdesign Configuration Management Final transition of project results to legal entities and roll out to customers (transitioning Service Desk, Field Services and Asset Management Services) Integration into Incident Management process Operational execution of processes Page 6 of 16

7 07/11 10/11 Roche Pharma, Basel, Schweiz Indianapolis USA ITSM Consulting, Process consulting and implementation Budget 400k 50 project members Consulting IT strategy ITIL Process Consulting Creation of a global SAP HR support concept Building of structure for SAP HR service model in support landscape (HP service manager) Conception and introduction of global ITSM support processes for SAP HR support Incident Management Process modeling Workshops alignment of processes with process participants and management Adaption of strategic management goals into ITSM strategy and roadmap Implementation support Creation of process documentation Rollout of processes Implementation and project management Creation of a strategic analysis with a scorecard model for the management with suggestions for organizational development and achievement of strategic mid-range goals. Incident Management of HRS in international teams Integration of country specific legal entities Rollout of incident process and ITSM tool adaption Page 7 of 16

8 03/11 07/11 CONTINENTAL AG, Regensburg ITSM Consulting, Process consulting and implementation Consulting IT strategy ITIL Process Consulting Conception and introduction of global ITSM support processes for infrastructure IT Incident Management KPI reporting for Incident Management Role fulfilment of process role Incident Manager Coordination of Incident Supporters Change Management Process modeling Workshops alignment of processes with process participants and management Adaption of strategic management goals into ITSM strategy and roadmap Implementation support Creation of process documentation Rollout of processes Implementation and project management Development and conception of a KPI reporting tool on basis of SMIs Westburys suite for HP service manager Creation of a strategic analysis with a scorecard model for the management with suggestions for organizational development and achievement of strategic mid range goals. 10/10 12/10 Deutsche Telekom AG, Bonn Process optimization SAP change / release management and KPI reporting ITIL process consulting Conception and implementation of global support processes for SAP HR Change Management Release Management Process modeling Workshops and alignment of processes with management Implementation support Creation of process documentation Rollout of processes Implementation and project management SAP Business Workplace customizing und implementation for usage of process Development and conception of a KPI reporting tool on basis MS VBA / Access Page 8 of 16

9 07/10 05/12 Bayer Business Services, Berlin / Leverkusen KPI reporting global support delivery Development and alignment of a global common KPI catalogue for Incident Management Process Fine conception for realization within Web management cockpit for management Comparison of existent service agreements and requests for reporting Harmonization of global support processes for service delivery 07/10 09/10 IBM Deutschland, Munich SAP rollout manager Infrastructure Budget 800k 10 project members Controlling and alignment of implementation and installation of SAP infrastructure landscape Clarification of customer requests Interface responsible between technician and master project management Adaption alignment of master architecture concept into customer landscape Infrastructure transition management. 06/08 06/10 Bayer Business Services, Leverkusen ITIL process consulting Budget 5 mio 123 project members Conception and implementation of global support processes for SAP HR o Incident Management o Problem Management o Change Management o Release Management o Service Operation Process modeling based on MFPM model with Corel igrafx Global workshops and alignment of processes with regional management Implementation support Creation of process documentation Global rollout of processes Implementation project management Global Peregrine Service Center customizing und Implementation Configuration Items connection to SLA and service contract in relational entity model ERM Service modeling concept (Service catalogue) Development and conception of a KPI reporting tool based on MS/VBA including SharePoint Integration for publication. Resource planning / personnel planning conception and realization based on a MS tool Page 9 of 16

10 Conception and realization of strategic workshops for quality improvement of HR services in context of global support models Development of a global support concept Project management of global support project Creation of a centralized products and service catalogue Implementation of a product and service catalogue in factoring, issuing, invoicing (SAP) financial management / sales Transition of support concept to local and regional HR hubs (Country specific subsidiaries, transitioning Service Desk, Field specific Services) Operational support of Incident management Process role global Incident Manager Steering of multinational teams Rollout and check of Incident process world wide Coordination of local incident supporter teams Resource management of FTE Incident Management KPI reporting on recurrent basis Page 10 of 16

11 04/06 05/08 TUI InfoTec, Hannover Process management consulting IT Service Management process design and realization according to ITIL (IT Infrastructure library) Consulting of service management planning and implementation of: o Projects o Proposal creation (RFS process) o Year to end activities, consolidation, corporation closing o Contract negotiations o Change management o Incident management o Problem management o Creation of root cause analyzes o Creation of service reports o Responsible for service management for TUI UK / TUI airlines Creation of alert monitoring reporting (IBM TIVOLI enterprise management) Analyzes of service structure of datacenter Service delivery of WAN / SAN services Service management Implementation of ITIL Processes in IT operations Implementation of a business service level management monitoring suite Managed Objects project management Architecture and projectlead CRM system TUIfly Development of an Architecture incl. ERM for CRM system (Microsoft CRM) Projectlead and consulting for implementation of CRM System Implementation into sales und forecast processes Implementation Key Account Management Implementation Service Katalog Implententation Service Level Management Development of pipelines architecture (Architektur) Lead of acceptance procedure and training of users Page 11 of 16

12 08/05 03/06 Lufthansa Systems AG, Frankfurt am Main Service management / account management consulting Consulting of account management for Star Alliance in planning and implementation of: o Projects o DQB (Deal Qualification Board) o Year to end activities, consolidation, corporate closing o Revision of several projects (Star Hosting, FLIFO, StarNet IDEAS) o Clarification and documentation of new customer requests (RFS) WAN requests LAN requests SAN requests o Consulting of strategic decisions o Commercial analyzes / due diligences o Cost controlling and management o Service Management Change Management o SLA creation and contract negotiations o Check of existing SLA and reporting o Coordination of service management round tables with customer Page 12 of 16

13 08/03 10/05 Wincor Nixdorf Retail Consulting, Düsseldorf Account management consulting Consulting of sales of SAP Consulting in the markets: industry, service and retail Conception support of SAP projects / project management Project management of SAP implementations: BMW AG, implementation SAP BW, SAP R/3 new release Deutsche Post World Net, implementation SAP BW for retail Proposal creation and project preparation (Business blueprint) 08/02 08/03 BASF IT Services B.V., Ludwigshafen Account management consulting Consulting of structuring and organization of account managements of BASF IT Services in Ludwigshafen. Conceptional support of major projects SAP R/3 Controlling of contract negotiations and juristic prerequisites for proposals and frame contracts Proposal creation and project preparation 08/01 08/02 newtron AG Frankfurt am Main Account management consulting Direct sales to accounts from market automotive and machines industry Planning and conception of sales activities of the branches automotive and machines industry Sales for Key Accounts (Benteler, United Parts, Unilever, Caterpillar, Claas, Gildemeister) Project management und resource management of integration projects SAP R/3 05/99 08/01 Qnet Systems GmbH Kronberg / Ts. Key account manager Direct sales to key accounts of branches Aircraft industry and banks and insurance (Lufthansa, Procter & Gamble, Continental, Henkel) Project management ecommerce reference project (toyzone.de, myboom.com, mytoys.de) Project management integration BMG Italia, TJ-net, CRM/eCRM Direct sales of ecommerce solution Intershop to international market Building of a distribution and partner network Project management of enterprise systems Resource management Page 13 of 16

14 01/97 05/99 NT-Plus AG Krefeld Key account manager retail Development of accounts retail cooperation (PC Spezialist, Microtrend, Actebis) Development and execution of marketing events with cooperation partner Negotiations of frame contracts with franchise partner Direct sales to Accounts of connectivity branch Development of sales organization and partner network Sustainable increase of value chain through support of sales organization with trainings and event Page 14 of 16

15 Special qualifications Spezielle Qualifikationen 2013 ITIL V3 certification 2008 Training process modeling methods and applications o Modeling methods o Modeling applications 2005 Seminar rhetoric and presentation o Presentation and speech techniques o Successful participation to seminar with focus speech dynamic, gesture, mimic and free speech 2003 SAP SAPSRM supplier relationship management o SAP SAPPLM product lifecycle management o SAP TXTEC1 SAP R/3 enterprise technologie o SAP SAPFIN mysap financials o SAP SAPSCM supply chain management o SAP SAPCRM customer relationship management o SAP SAP01 mysap.com 2002 Management seminar Frankfurt am Main o Positioning and sales strategies o Successful participation at management seminar with focus positioning of a company in market and sales strategies 2001 QM-management seminar Kronberg o Quality management Audit DIN ISO 9000/9001 o Successful participation at management seminar with focus quality management process design in companies 2000 Management Seminar Kronberg o Business planning and realization o Successful participation at management seminar with focus business planning and forecast methodic 1998 Management seminar Gießen o Sales and solutions strategies o Successful participation at management seminar with focus Sales and solutions creation Page 15 of 16

16 Language skills English mostly native French basic German native Dutch basic Hungarian basic Education Gerhard Mercator Universität Duisburg Studies of mechanical engineering specialization environment engineering, informatics Page 16 of 16