CERTIFICATION COURSE

Transcription

1 SIX SIGMA ONLINE CERTIFICATION COURSE IQF Certified Six Sigma Black Belt CSSBB IQF Certified Six Sigma Green Belt CSSGB MST CONSULTING & TRAINING SERVICES PHILIPPINES INSTITUTE OF SIGMA LEARNING (ISL) INDIA INTERNATIONAL QUALITY FEDERATION (IQF) USA Institute of Sigma Learning G l o b a l P a r t n e r

2 What is Six Sigma? Six Sigma is a set of competencies for achieving continuous improvement. Six Sigma Competencies Methodology: DMAIC and DFSS Tools: Statistical and Soft skills Unlike ISO-9001:2000, TS-16949:2000, COPC, CMMI etc., in Six Sigma field there is no certification for the organization. In Six Sigma Individuals are certified based on their competencies GB, BB and MBB

3 Six Sigma and other Quality Approaches Six Sigma initiative is NOT a substitute to other quality approaches such as ISO-9001:2000, TS :2000, COPC, CMMI, Lean etc. On the other hand Six Sigma initiative perfectly complements other quality efforts of the organization. Combinations such as Lean Six Sigma and Six Sigma + CMMI have become industry benchmark.

4 Why yget Certified? Six Sigma Certification Gives confidence that you have the right skills Gives confidence to your employer that you can deliver bottom-line results. Six Sigma competencies are generic skills and helps individuals change their industry.

5 Benefits of Six Sigma Company Level Shorter lead times Cost reductions Higher productivity Better customer satisfaction Individual Level The six sigma skills help an individual id achieve the targets set by the management. Deliver bigger results faster. Helps in changing the Industry (Manufacturing to BPO, Financial services, call center etc.) Thus it is possible to do Six Sigma certification course despite the fact that your company is not interested.

6 Who Can Do Six Sigma? Industry BPO Call Center Software Banks Insurance Services Manufacturing Automobile Electronics Departments Quality Assurance Operations Engineering and Technical Services Maintenance Marketing and Sales Materials HRD Finance

7 Who gives Six Sigma Certificate? Unlike other quality certificates, there is no accreditation system. There is no single body to approve the six sigma courses and certification. Six Sigma certificates as issued by the following three agencies: Employer (Big companies GE, Honeywell) Consulting Companies (Trainers) Third party (Independent ASQ and IQF)

8 Comparison of Certifications Criteria ASQ IQF Coverage Large number of Few topics, tests the analytical skills topics, less depth Scope Green Belt and Black Belt Green Belt, Black Belt and Master Black Belt Exam Format Theory only Multiple Choice questions Fundamentals as well as Applications. Tests both knowledge and skills. Soft Skills Not Applicable Assessment system is part of certification Exam Schedule Fixed time (2 times/year) Computerized, Flexible, any time exam Sponsor Not available Corporate Sponsoring available

9 IQF Six Sigma Certification Exam Section 1: Fundamentals Question Type Number of Questions Six Sigma Process 5 Discrete Distributions ib ti 3 Continuous Distributions 3 Statistical Inference 3 Measurement Assurance 3 SPC 3 Process Capability 3 Regression 3 One-Way ANOVA 2 Multi-Factor ANOVA 2

10 IQF Six Sigma Certification Exam Section 2: Applications Question Type Number of Questions Question Weighting Basic Experimental Design 1 5 Process Target Optimization i 1 10 Process Variance Optimization 0 10 Project Value 3 1 Project Management 1 4

11 IQF Six Sigma Certification Exam Qualification Scores Required Required Fundamentals Applications Certification Type Section Score Section Score Green Belt 50% 0% Black Belt 60% 50% Master Black Belt 75% 75%

12 S h l Kumar Susheel K r is hereby recognized as a: C tifi d Si Certified Six Sig Sigma G Green B Belt lt In recognition g off successfully f y demonstratingg the knowledge g and expertise needed in actingg as a change g agent g utilizing the principles of Six Sigma this certificate is hereby bestowed and is acknowledgement of the demonstrated skills in meeting the requirements specified by the International Quality Federation Granted: March 12, 2005 Sponsor: Institute of Sigma Learning Certificate Number SC415mbbexam

13 About IQF Noted author and Six Sigma guru Thomas Pyzdek founded the International Quality Federation (IQF) in January 2000, the first to provide independent thirdparty validation that an individual has mastered the Six Sigma Body of Knowledge (BoK). Mission: The mission of the IQF is to promote quality improvement throughout the world. Purpose: The IQF will pursue its mission by cultivating environments which allow member societies and other organizations to work together to advance knowledge of quality. Principles i Member-based government The IQF will be governed by its member organizations (International Body). No commercial operations The IQF will not produce products or services in competition with commercial firms. The IQF believes that it can best encourage the broadest range of products and services for the quality profession by providing encouragement and assistance to individuals and organizations, rather than by competing with them. (Independent Examination & Certification System)

14 About MST-ISL Institute of Sigma Learning Pvt. Ltd. is established in 2001 to promote six sigma. First in India to start Six Sigma Distance Learning course. First in the Philippines to start Six Sigma Distance Learning Course. First to publish Six Sigma books in India. First book in 2002 and two books in 2005 First to develop on-line support system called e-mentoring e- Case Study and e-facilitator. t First to launch International Quality Federation (IQF) USA Six Sigma Certification in India. Conducted Six Sigma programs in Germany, Dubai, Indonesia, Malaysia, Sri Lanka and India. Rich consulting experience in BPO/Call Center, Insurance, Services, Manufacturing, Automobile, Electronics and Pharmaceutical. ISL students are from India, Malaysia, Saudi Arabia, UK, USA, Canada, Germany, Singapore, Sri Lanka and others.

15 MST-ISL Six Sigma Online Courses MST-ISL has adopted ASQ and IQF Body of Knowledge's completely. Objectives of MST-ISL courses Equip the student with six sigma application skills. Prepare the student for both ASQ and IQF exams. Provide great learning experience. Provide highest value to students.

16 MST-ISL Six Sigma Online Courses ISL-Certified Green Belt Course Fee Php 16, % EVAT ISL-Certified Black Belt (Upgrade) Fee Php 19, % EVAT ISL-Certified Black Belt (Direct) Fee Php 35, % EVAT

17 MST-ISL Certified Six Sigma Online Courses Unique Features Flexible Course Start any time & Finish i any time Duration: 3 months (min.) & 1 year (max.) Payment Mode: Bank Deposit/Credit Card Learn at you own place and pace. Flexible access course material Printed books, e-books Audio lectures on CD and internet (CBT/WBT) Free Value Added Features Free IQF exam (worth USD 150) Free MS-Excel template (USD 250)

18 MST-ISL Certified Six Sigma Online Courses Requirements Completed Online Registration and Full payment. Valid address and permanent residential address. PC/Laptop with Internet Broadband Connection (DSL 380kbs recommended) Understanding di of Basic Mathematical operations (Knowledge of Statistics an Advantage). Must have a reading comprehension on English Language of at least a High School Graduate. Knowledge of Windows Operating System especially MSEXCEL.

19 SCREEN SHOTS FOR DEMONSTRATION

20 To Register Visit our Website To Register Visit our Website

21 After Registration you will received an to confirm your registration

22 Follow the link provided on the to confirm registration

23 Pay the course fee (payment options) Credit Card using PAYPAL System Bank Transfer/Deposit (BPI or Chinabank) Cash or Cheque Payment in our office Money Transfer

24 Once payment is verified completed you will receive your UserName and password to Log-in to our online course system. Dear Juan Dela Cruz, You have been successfully registered by our franchise MST Consulting & Training Services Your Login details are User password :MST123 Please click the link Instructions to download the basic instructions to the ISL Learning Management System. Happy Learning! Thank You, Administrator Institute of Sigma Learning

25 For guidance you should download the Student Study Guide Manual

26 Allow popup blocker then re-enter UserID & password and click submit button Log-in to our website to start training! TYPE YOUR USER NAME Click j9d4c6 TYPE YOUR PASSWORD

27 Student View (opening screen) Click LMS Learning Management System

28 Student View (LMS) Click

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32 You can access our e-book Online Click

33 You can access our e-mentoring Tool

34 e-mentoring TM Mentoring is a very critical aspect of learner development. In the traditional way of mentoring, it is not possible to get the knowledge from several experts at one time. There are several mentors for the same subject/topic. Same question is answered by multiple mentors. Students have access to all the questions asked by other students. t

35 e-mentoring Web tool Student View (LMS) Click

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37 Click 1.Does "Six Sigma" Projects consider the Voice of Customers exhaustively when implementing it? 2.When should we consider DMAIC & DMIDV approach when implementing Six Sigma projects?

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39 Click Student View (LMS) HELP Menu

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45 Click ADDED INFO Queries Posted by other students

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48 You can access our e-facilitator Tool

49 e-facilitator TM Live projects are most important part of learning process. Typically, learners have difficulty in implementing what they have learnt in the class room. The e-facilitator is an innovative tool to help learners in implementing live projects. Step-by-Step guidance is provided by Mentor in applying the DMAIC methodology and tools. Mentors can be allotted specific learners (projects)

50 Project Registration

51 DMAIC Steps & Comments

52 You can download our MSEXCEL Project Templates Click

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57 You can access our e-quiz Tool

58 e-quiz TM Types of questions Multiple choice Check box (more than one right answer) True/False Numeric (Fill up the blank with Number) Capabilities With each question data file or image can be attached Displays comments, if the answer is wrong (explaining i correct answer) Questions are randomly displayed Fully automated t feedback Questions can be set with 3 difficulty levels. Quiz design is flexible Summary of results topic wise (week/strong area s)

59 e-quiz TM

60 e-quiz TM Automated Feedback Individual/summary

61 Y C St d You can access our e-case Study Tool

62 e-case Study TM Case study method is very popular in management oriented course. They are best suited for developing skills. Case study method poses challenge to administer online, as the learner has to give descriptive answers. ISL has developed e-case study tool to administer cases online with semi-automated feedback. Cases with multi media content t can be used. Cases can be customized with background of the learner. Answers of the mentors are displayed immediately after the questions are answered by learner. This is instant feedback. Mentors can review and provide feedback and rate the learners skills.

63 e-case Study TM

64 Multimedia Presentations We create the class room environment by using Ms-Power Point Slides and audio lectures are linked and provided in the following formats: Computer Based Tutorials (CBT) Web based Tutorials (WBT) In a class room training, i due to time constraint t the content is reduced. However, in our Multimedia Presentations s the content t is fully covered ed with out time limitation.

65 You can access our Electronic Web Based Tutorial (e-wbt) Online Click

66 With Audio Lecture

67 Computer Based Tutorial (CBT)

68 You can download Excel Templates Six Sigma Tools Click

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71 IQF exam - Fundamentals Enter Your Exam Code Here

72 IQF exam Sample Question

73 IQF exam - Applications

74 IQF exam Result Code

75 GB-Course Material (3 Books)

76 BB-Course Material (3 Books)

77 GB-Module 1: (Fundamentals) Six Sigma Concepts and Philosophy Metrics: DPU, DPMO, RTY Six Sigma Deployment Champion, Black Belt and Green Belts Selecting Projects

78 GB-Module 2: (Define and Measure Stages) Define Stage and Measure Stage Basic Statistics: Concept of Variation, Data Types, Normal, Exponential, Binomial, Poisson distributions, Measures of central tendency Mean, Median, Mode, Measures of dispersion Range, Standard deviation, Variance Visualization Techniques: Process Mapping, Quality Function Deployment Measurement System Analysis: Types of error in Measurement System, R&R for Variable measurement, R&R for Visual Inspection

79 GB-Module 3: (Analyze l Stage) Analysis Stage Data Analysis: common and special causes of variation, Control charts, Xbar and Range Chart, Individual and Moving Range Chart, Histogram, p-chart, c-chart, Pareto analysis Cause and Effect diagram, Pre-control charts and Paired comparison Design of Experiments (DoE): Multi-Vari ltiv i chart, Fractional Factorial designs, Full Factorial designs.

80 GB-Module 4 (Improve Stage) Improve Stage Process Capability: Cp, Cpk, Pp, Ppk Advanced Statistics: Sampling distribution, Estimation, Hypothesis Testing, ANOVA, Correlation and Regression

81 GB-Module 5 (Control Stage) Control Stage FMEA Team Work

82 GB-Module 6 (IQF Green Belt Body of Knowledge) Six Sigma Process Distributionsib i Statistical Inference & ANOVA Measurement Assurance SPC Process Capability One-Way ANOVA

83 BB-Module 1 (Six Sigma Leadership) Enterprise view DMAIC Plus model Balanced Scorecard Benchmarking Risk analysis SWOT Analysis Scenario Planning Project Management Knowledge Management Management and Planning Tools Quality Guru s Deming, Juran

84 BB-Module 2 (Advanced Data Analysis) Probability concepts Central Limit Theorem Graphical Methods Advanced Distributions Non Normal Data transformations Goodness of tests Contingency table Non parametric tests Rational Subgrouping g Advanced SPC Short runs CUSUM EWMA charts.

85 BB-Module 3 (Optimization i and Robust Design) Two factorial Design s Fractional factorial Designs Main effects and Interactions DOE Service Application Taguchi Methods S/N Ratios Response surface mapping Planning and organizing experiments One Factor experiments EVOP

86 BB-Module 4(Design for Six Sigma) DMADV Voice of customer QFD Design for Manufacturability System and Design FMEA s TRIZ Axiomatic i design Business Process Management.

87 BB-Module 5 (Lean Enterprise) Lean Enterprise, 3M, Seven types of Wastes Heijunka, Talket time Value string mapping 5S, TPM, TOC Lean Thinking Continuous flow manufacturing Non value added activities Cycle Time reduction Lean tools: Kanban SMED, Visual Factory

88 BB-Module 6 (Change Management) Managing cultural Change Team Stages and selection of members MBTI and Team Roles Facilitation Process and tools Coaching and Mentoring Team Dynamics and performance

89 FAQs 1. What is the qualification for doing six sigma? There is no minimum qualification for doing six sigma courses from ISL, as these are professional certifications and not degrees from universities. ASQ prescribes years of experience in quality. ISL-BB can be done by students who have completed ISL-GB. 2. Can I do Black Belt course directly? The Body of Knowledge (BoK) of Black Belt includes complete Green Belt BoK and additional topics. For example 56% of ASQ CSSBB is same as ASQ CSSGB. ISL Six Sigma courses are modular in design and there is no overlap between GB and BB courses. ISL offers Black Belt upgrade course for IQF Certified Green Belts. Direct Black Belts will go through the combined course.

90 FAQs Cont 3. Which of the BoKs is better ASQ or IQF? ASQ BoK covers wide range of topics and helps develop breadth of the subjects. Typical list includes DMAIC, DFSS, Lean, Benchmarking, Taguchi, TRIZ, Facilitation ti and Team Building etc. IQF BoK covers few topics in greater depth. Typical list includes distributions, MSA, ANOVA, Project Management, DoE etc. Both breadth and depth are required for a good six sigma professional. Hence ISL courses are designed combining both ASQ and IQF BoKs. ISL courses places greater emphasis on applications.

91 FAQs Cont 4. How many projects are required for IQF certification? IQF certification is free with ISL six sigma courses. Doing project is optional for IQF Green Belt certification. IQF Black Belt certification requires 2 projects. ISL recommends, doing one project (DMAIC) during Green Belt course and second project (DMAIC/DFSS) during Black Belt course. ISL do not require any official i letter for self sponsored students.

92 FAQs Cont 5. I had attended GB training/certified from my company, can I register for BB from ISL? No. IQF Body of Knowledge (BoK) is not covered in most of the corporate trainers and consultants. Without special preparation clearing IQF exam is difficult and hence we suggest you to take GB from ISL. This course is specially designed to prepare you for the IQF exam. Alternately, if you are confident, take IQF GB exam by paying USD 150. This fee is only for taking the IQF exam. If you clear the IQF GB exam, you can register for BB course directly. IQF exam is free with ISL courses.

93 FAQs Cont 6. I had attended BB training at my company, how can I take IQF certification? If you are confident, take IQF BB exam by paying USD 150. This fee is only for taking the IQF exam. Before taking the IQF exam, you need to submit 2 projects for assessment. You can register for ISL integrated BB course. This course will specially prepare for the exam. IQF exam is free with this course.

94 FAQs Cont 7. My company is not doing Six Sigma, how can I do projects? ISL do not require any official letter for self sponsored students. You will learn project selection in Module 1 of the GB course. Then select few projects and send us mail and we help you finalize one project. Then you can register your project in e- Facilitator and get step-by-step guidance.

95 FAQs Cont 8. How much savings are expected in a project? Self sponsored students are not expected to share the benefits with ISL. We expect the self sponsored students to demonstrate the application six sigma methodology and tools to real life project. Even if some of the actions are not implemented due to lack of support from management is also acceptable. Corporate sponsored students are expected to quantify financial benefits of the project before starting the project and also report the actual benefits.

96 Sample Projects Reduce recruitment time from 6 weeks to 4 weeks Reduce Attrition from 45% to 10% Increase productivity by 30% Increase customer satisfaction from 83% to 95% Reduce absenteeism from 25% to 10% Reduce 20 breakdowns per month to 5 breakdowns per month. Improve delivery compliance from 75% to 95% Increase Quotation conversion ratio from 35% to 45% Reduce the rejection from 12% to 3% Reduce the defects in Invoices from 2000 DPMO to 200 DPMO

97 Feedback of ISL-Certified GB Dear Sir, I would hereby like to thank you for all the knowledge & training I received from you, through your Green Belt Program. The Green belt program of ISL is one of the best as the material provided in it is very comprehensive and you are always there to help out in case of any doubts. There are very few trainers like this who can be approached so easily and frequently. The IQF certification i course I did through h ISL, not only helped me in getting good understanding of Six sigma tools, but also helped me in getting job of my desired profile. I m very ygrateful to you for all the help and knowledge you are still providing me. Thanks & regards Purnima

98 Feedback of ISL-Certified BB Dear Sir, I am one of your student who had received the black belt training from you in the month of April,2005 I am working in the automotive spare part manufacturing company Manufacturing sheet metal, etc Since being in an automotive industry I was aware of most of the quality tools which were used. But never new its actual use and depth of analysis. We used to do it just as a formality of the organization, its actual application and implementation was cleared to me only after attending your training and by doing projects. While doing this project your online support (e-facilitator) was the best it always made me feel that you are near me You re training and live project has helped me lot In building confidence level in me now I am very much confident then earlier. Previously I used to feel that sheet metal is the only field I can work because from last 5 years I am working in it only but now I am confident that I can work in any organization. And to my surprise I got a good opportunity in rubber industry as a QA Manager Th k f thi Thanks for every thing Your student Ajit Singh

99 Feedback of ISL-Certified BB Dear Sir, I want to personally thank you for your contribution ti to Six Sigma Implementation at Radius Power India. Even though, we are in initial stages of Six sigma in our company, we have generated extraordinary saving, which are much more than anticipated. The classroom training i conducted d by you was highly hl beneficial i to the team and did go a long way in deeply rooting Six Sigma in their Mindset. Your classroom training are very practical, with lot of real life examples. The way you have gone about the whole training without complicated stuff is impressive. i The Best part about ISL is that we can interact with you, even when you are not in front of us through the highly effective software efacilitator. This software is particularly a very useful tool, which is very impressive. We would look forward to getting our Green belt s & Black belt s being trained through this portal. Warm Regds Warm Regds Amit Sharma, Manager,QA Radius Power India

100 How to Register? Visit com and register for GB or BB course and the system will generate the Invoice number. Pay through bank deposit or make a check in favor of MST Consulting & Training Services. Payment can also be made through credit card during on-line registration (see payment options on our website). Upon completion of payment you will receive the course material and password for the online course and tools.

101 Contact MST-ISL Engr. Norlito M. Suelo Gen. Mgr./Director MST Consulting & Training Services 5 th Flr. Builders Center Bldg., Salcedo St. Legaspi Village, Makati City PHILIPPINES 1223 Ph: Fax: Mobile: info@mstclientnet.com Or, norlie@mstclientnet.comcom