Oracle Partner Store HW & SW. Placing Multi-Year support order on OPS

Transcription

1 Placing Multi-Year support order on OPS Oracle Partner Store HW & SW The Oracle Partner Store is an online ordering system created specifically for Oracle Partners. Using the Oracle Partner Store your company will have the ability to easily place Hardware and Software orders, track the real time status of orders submitted, and more. This document is specific to placing multi-year order on OPS. Contents 1. Placing Multi Year Support Order: Cart Header: Additional Discount Request Process: Entering Additional Details: Discounted Freight Business Justification Request Confirmation: Tracking Your Approval: Checkout Process: Transaction Details: Payments/Shipping Review Cart OPS Support

2 1. Placing Multi Year Support Order: Login to OPS and navigate to Cart Tab. Oracle Partner Store HW & SW Cart tab will route you to Single Order Entry, select New Cart to initiate order. By Clicking New Cart, a new cart number is created and you will notice the following screen which contains mandatory fields. The details of the same are discussed below. These fields are present for every cart and are divided into 2 sections such as Cart Header Add to Cart This section contains all the mandatory field selections such as the Transaction Type, Support selection. These sections are discussed in detail below. This section allows you to pick products, configure hardware models or copy existing configurations or carts. This section is detailed under the Placing Order in OPS module. 2

3 Oracle Partner Store HW & SW 1.1 Cart Header: Cart ID and Cart Name: OPS auto generates a unique cart ID and cart name. The Cart ID cannot be edited, while Cart Name can be edited by you. Click Save to confirm the changes. Quote Protection Date: The Quote Protection Date is the start date that Partner quotes their End User. Oracle guarantees a 90 day price protection once a quote is submitted to the end user. If a quote date is entered within the 90 day price protection period, OPS will reflect the historic prices from the date entered. Opportunity ID: If you have registered an Opportunity within the Partner Relationship Management (PRM) systems and it has been approved by Oracle, please enter the OMM Opportunity ID in this field. This will ensure you will receive your partner rebate. Transaction Type: Transaction types reflect the active Distribution agreements a partner has with Oracle. Choose the Transaction Type to be used for the cart you want to create. If you notice any transaction type missing please contact your regional OPS support team. Currency: The currency selection is dependent on the Store Org. Some countries may allow creating carts in multiple currencies. Select the one you want to use for the cart. You can set your preferred currency in My OPS - My Preference section. Registered Deal: If the deal has been registered before, partners can update the same here by selecting either Yes or No. Support Service Duration: Here you can select 1-5 years of upfront support for the items in your cart. Please note, your selection will be applied at the order level, not the line level. Hardware orders are pre-approved for up to 3 years of support, 4 or 5 years support would have to go through the ADR process. Software only or combined SW/HW orders with requiring 2-3 years support upfront have to go through the ADR Process. 3

4 Oracle Partner Store HW & SW Installation Country: Select the installation country in accordance to where your hardware products will be installed. This selection is used to determine the correct installation price when Install Services are selected for products and added to your cart. Consolidate Order: This option is specific to Hardware orders only. Selecting the option will add the Consolidation Fee part number to your cart. Once Consolidate option is selected choose a date under the Payment/Shipping while placing order, when you want all products to arrive at the final destination on. We will cover selecting that date later in this document. UAP (Hardware Only): The Upgrade Advantage Program provides a financial incentive through upgrade allowances to trade in older Oracle and non-oracle equipment for new Oracle hardware. 2. Additional Discount Request Process: For Hardware order with 4 or 5 year support and Software orders with more than 2 year support, have to go through ADR process. Once the products and support levels are selected, click Request Approval to initiate approval process. 4

5 Oracle Partner Store HW & SW 2.1. Entering Additional Details: Select the End User Company. VADs also need to select the respective Resellers. Refer to training module 'Managing your account' for more details on end user and partner creation. Once completed add 'Bill-to' / 'Ship-to' details if they are not set as default. How to set a preferred 'Bill-to' / 'Ship-to'-address can be reviewed in the 'Manage your account' training module. All this information is required for the ADR to be submitted. 5

6 2.2. Discounted Freight Oracle Partner Store HW & SW For HW or combined HW/SW orders it is possible to request also additional discount on the freight charges. Select the shipping method in order for the freight to be calculated. Some countries have a choice of Shipping Method: Standard or Expedited. You can see the estimated freight costs by clicking 'Calculate Freight. Based on the information request for additional discount on your freight charges, Please add the requested discount in the box and click 'Apply'. If no additional discount is required click 'Remove Freight'. to remove freight Business Justification It is mandatory to attach the Deal Approval Template (DAT) completed with all information and business justification with the additional discount request. The latest version of the Deal Approval Template (DAT) can be downloaded from the hyperlink provided on this screen. The DAT form needs to be completed and then uploaded so it is attached to the ADR request before you click 'Submit'. Ensure the 'I accept' button is ticked. You can now attach additional documents to your request if more than one DAT form is required for your line of business. To do so, use the browse functionality here to attach. Save the cart to add multiple documents. Once your request is completed, click Submit. 6

7 Oracle Partner Store HW & SW 2.4. Request Confirmation: Once you have submitted the ADR request you will see a confirmation alert. This assures you your Non-Standard Request has been submitted and received by Oracle. On the confirmation page you can review all your request details such as end user and, if applicable partner detail, line level product information etc Tracking Your Approval: Once your request has been successfully submitted you will be able to monitor its status in the Saved Carts tab. As you can see the status is now Read only and the Previous Action is ADR Submitted. For more details on the statutes of the cart refer to Cart statuses module. Submission of the ADR will generate an internal quote and trigger the Oracle approvals process. After a quote id has been created it is visible under the Saved Cart section and the cart status would change from Previous Action to ADR Created. Later the cart status would change to ADR sync ADR Approved based on the approvals. You will receive notification letting you know if your ADR has been approved or denied or partially approved. If a cart with ADR request is submitted prior to approval carts will fail. Once approved, click on cart ID, this would route you to the cart home page and place the order. For help placing your order, you can reference the OPS Placing an Order 7

8 3. Checkout Process: Oracle Partner Store HW & SW Once the cart is approved, Partner shall be notified through confirmation. In the cart page, click Checkout to continue with order placing Transaction Details: This section contains details of the end user, partner and other order details. End User and Partner details are auto selected, update the agreement details and click Next to continue checking out. 8

9 3.2. Payments/Shipping Oracle Partner Store HW & SW The next step in Checking Out is to complete Payment and Shipping. Update the Payment mode and confirm Bill to and Ship to details. Once the details have been updated, click Next to continue Review Cart Review cart is the final step in the checkout process. It gives you the option to review and edit all cart details one last time prior to submitting the order. This includes transaction details, end user and partner info, payment and shipping info and products etc. Once you have reviewed all your basic cart information it s important to do a few other checks. It s extremely important to review the Cart Total and make sure it s what you re expecting. If you are tax exempt and Oracle has the correct information on file, your order will be created without tax applied. You may now attach any additional documents required for your order. Additional attachments will vary depending on your order type and are not always required. To attach simple select the browse button, and select the document you wish to attach. To place the order you must accept the terms and conditions by clicking the and Click the Place Order. Order numbers can be viewed under the saved carts section and details can be traced using Order Information Portal (OIP). For details on OIP refer to Accessing OIP training module. 9

10 Oracle Partner Store HW & SW 4. OPS Support For any online assistance with regards to Oracle Partner Store, you can write in to the below mentioned id s based on the region. You can also call on our Toll free number for any urgent assistance. NAS: partnerordering-amer_ww@oracle.com or (Option 2) LAD: backoffice_cr@oracle.com BR: backoffice_br@oracle.com EMEA : partnerordering-emea_ww@oracle.com APAC: partnerordering-apac_ww@oracle.com Japan: partnerordering-jp_ww@oracle.com Hotline Numbers can be accessed at: 10