Governing Your Users in the Cloud Virgil Carroll

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1 Governing Your Users in the Cloud Virgil Carroll President / Principal Architect High Monkey Consulting

2 From the great State of Alaska Masters in Instructional Design (from UAB) Worked with SharePoint..alot! User Experience Advocate Certified Athletic Trainer About Me Blog:

3 About High Monkey High Monkey Consulting is a biz-tech consulting company with a sense of humor. We specialize in planning, management, and delivery of biz-tech projects. With over a decade of service in challenging and diverse markets, we are versatile and able to adapt to the demands of our clients. Our consultants are well-versed in business, technology, training, and communication. We provide our clients with common sense solutions crafted with one eye on their business strategy and the other on delivering costeffective results. SERVICES: Three core competencies - Collaboration Interface Design Usability Analysis Other services - Analysis & Planning Content Management Systems E-Learning.NET development Software Integration/Development Training

4 What does Governance mean?

5 Governance Remember that government is for the people, by the people Governance should be about the PEOPLE

6 What is the Cloud?

7 Cloud /kloud/ Noun: A visible mass of condensed water vapor floating in the atmosphere, typically high above the ground Verb: (of the sky) Become overcast with clouds Synonyms: darken - obscure - overcast

8 Cloud /kloud/ Cloud computing is the delivery of computing as a service rather than a product, whereby shared resources, software, and information are provided to computers and other devices as a utility (like the electricity grid) over a network (typically the Internet).

9 SharePoint Cloud Flavors Shared Microsoft 365 Shared Other hosting providers Private Cloud Dedicated Microsoft 365 Dedicated Rackspace / FPWeb(SPLA) Computing Power Rackspace / FPWeb Amazon EC2 Windows Azure On Demand CloudShare

10 The benefits of the Cloud High availability / Guaranteed SLA (it depends) Decreased infrastructure cost / management Pay as you grow Integration with existing AD Disciplined technical governance Continuing to roll-out functionality Purchase of 3 rd party tools through app store-type interface (Office 365)

11 The challenge of the Cloud Taking users outside their comfort zone Security management Future unproven (roadmap unclear or secret) At the mercy of others Data Privacy Disciplined technical governance

12 Great cloud scenarios Small organizations Team collaboration dumping ground External user access Public Website CMS (not 365) High Availability / Extensible Storage

13 Difficult cloud scenarios LOB integration Business Intelligence Complex Process Management Stringent Data Practices Custom Development

14 How do we do it all?

Single sign-on experience online and on premises Migrate some capabilities to

15 Drive a Hybrid Solution On-Premise SharePoint in the Cloud Complete control and ownership of hardware, maintenance, resources, and administration Coexistence Single sign-on experience online and on premises Migrate some capabilities to SharePoint Online and access both on premises and online sites with the same domain credentials

16 Extensibility Overview

17 A Hybrid Solution Negates the infrastructure savings but increases business integration Increases manageability needs but also increase access to specific services May cost more but may offer more flexibility / extensibility

18 Cloud-based Governance

19 Cloud-based Governance Overall, very similar to managing an onpremise solution In Shared environments, we have no real farm-level abilities In Private environments, we have farm-level abilities but no infrastructure

20 But you still have to Determine what features you are going to offer Can still turn on / off Service Applications and Site Collection / Site features Create a roadmap for growth of both storage and usage Plan user authentication Create a solid information architecture / site collection structure Adopt a Social governance strategy Plan for migration of existing content Manage and monitor Train your users

21 SO REMEMBER. Deploying in the cloud does not let you off the governance hook It can save you $$ (maybe) but you still have USERS!

22 Governing our Users

23 Why we try to control our users Because users screw up our systems Users perform unpredictably Keeping control can keep it manageable

24 How users think The too-easy information seeking model User asks question MAGIC HAPPENS User received answer

25 How users think Why we can t control them Users can do things we can t predict Users may not know what they are looking for Users may not know the term to use Users may just want to explore and see what s out there

26 Virgil s 10 governance no-no s

27 A good Governance plan Should meet your needs now and in the future Should have nothing to do with the application Should not only make changes, but plan for communicating these changes to the masses

28 Governance gone bad Meeting today s needs without tomorrow Company built a system to hold pharmaceutical information around possible new products No planning, just playing Company built workflow between two lists that created continuous loop. Ran for almost a year before noticed One builds, the other supports One part of the company hires consultants to build a system, then expects IT to support issues.

29 1. Planning big, building bigger

30 2. Being a security fatalist

31 3. Believing IT knows their business

32 4. Having one person do the work of 12

33 5. Let politics overrule common sense

34 6. Giving yourself the quick wins (leaving everyone else in the dark)

35 7. Letting Microsoft guide your design

36 8. Not documenting the documents

37 9. Making a 10 step workflow 11

38 10. Letting the old dog teach itself tricks

39 QUESTIONS?? Virgil Carroll, President High Monkey Consulting Blog:

NCTA Cloud Architecture

NCTA Cloud Architecture Course Specifications Course Number: 093019 Course Length: 5 days Course Description Target Student: This course is designed for system administrators who wish to plan, design,