Illness knows no boundaries. Fortunately, neither do we.

Transcription

1 Illness knows no boundaries. Fortunately, neither do we. Johns Hopkins Medicine International World-class health care. Global affiliations to share advances. Always focused on the patient.

2 Johns Hopkins Medicine International touches the lives of patients and families from nearly every country in the world, whether directly (those who travel to Baltimore for care) or indirectly (those who receive health care in a region where we are working to raise the standard of medicine). We Bring the Best of Johns Hopkins to the World In 1873, Mr. Johns Hopkins wrote in his will a vision that would change medical practice forever. He foresaw his namesake hospital and university as a model for integrating patient care with the best in medical education and research and for improving the health of the community. More than a century later, that community is global. In Baltimore, Johns Hopkins Medicine International facilitates culturally appropriate care for international patients who come here for

3 KEY International affiliations International patients treatment and for local patients with limited English proficiency. Overseas, we bring what we ve learned in Baltimore about quality patient care, research, training and education, hospital operations and safety to long-term, mission-driven agreements with leading health care and academic institutions. Our mission is to raise the standard of health care in those regions, and to grow local talent who will take our achievements into the future. Our vision is to develop these relationships into the world s premier health care network. Look inside to learn more about how we re making health care better for patients around the world.

4 Facilitating World-Class, Culturally Appropriate Care in Baltimore Though Johns Hopkins Medicine International helps thousands of patients from around the world every year, we do our best to make you feel as if you are the only one. We will do whatever we can to make your stay as stress-free as possible and to provide timely, personalized and exceptional service. Caring for your needs and preferences is our top priority. We re Here for You, 24/7 From your first inquiry, you ll be paired with a medical concierge an expert on Johns Hopkins who understands how to navigate the Johns Hopkins system to your health s best advantage. Your concierge will take the time to become an expert on you in order to match you with the most appropriate services for your medical needs and individual preferences. A carefully selected care coordinator will serve as your single point of contact during and after your medical visit. Your care coordinator will seamlessly blend your needs and cultural expectations into a tailored experience that makes Johns Hopkins feel as close to home as possible. Before Your Visit n Review of your medical records by a Johns Hopkins specialist n Appointment scheduling with best specialist(s) for your needs n Financial information and estimates n Accommodation arrangements n Ground transportation arrangements During Your Visit n Personal escort to medical appointments n 24/7 language interpretation n Care management nurse during inpatient stay n Equipment and/or home care arrangements (if needed) n Private duty nurse arrangements (if needed) n Follow-up appointment scheduling n Financial counseling n Concierge services for dining and entertainment n International newspapers and Internet access n Relaxing, hospitable executive lounge After Your Departure n Assistance with medical records and prescriptions n Follow-up communication with clinical staff n Future appointment scheduling n Consolidated final bill At Johns Hopkins, we understand that health issues can cause a great deal of stress. Our team is knowledgeable about the languages, cultures and expectations of patients from every region of the world, and is well versed in the medical terminology and procedures that you may encounter. We will go beyond your expectations to ensure that you and your family are comfortable and relaxed so you can focus on your return to wellness.

5 Luba Stavitsky International Care Coordinator I ve been thinking about you, Luba, and all of you at Johns Hopkins. You have changed my life, and much for the better. I will never be able to thank you enough. Fabio, Italy Reassurance with a Second Opinion Our remote medical second opinion program allows you to consult with a Johns Hopkins specialist without getting on a plane. A second opinion will help you and your physician plan the best course of treatment with the confidence that your decision is well informed. Our physicians review your medical information and diagnostic studies, confirm the diagnosis and recommend treatment based on the latest research and clinical best practices. They give their opinion to you in writing, or discuss it by phone or videoconference with your treating physician(s). To learn more or request an appointment, contact us at or international@jhmi.edu. I coordinate my patients care with anyone and everyone at the hospital that will interact with them. Of course that means the physician and the nurses, but it s also social workers, nutritionists, physical therapists, clergy you name it. I want my patients to not just get the care they came for but to know someone cares about them. Luba Stavitsky

6 Steven J. Thompson Chief Executive Officer Raising the Standard of Health Care around the World Advancements in medicine always come down to teamwork. Mr. Johns Hopkins realized this when he laid out his ambitious plan to integrate patient care with the best in medical education and research. More than a century later, Johns Hopkins Medicine International is leading the industry in building a network of global affiliates dedicated to furthering Hopkins mission of excellence in health care. It Takes a Global Team Through long-term, mission-driven agreements with leading health providers overseas, Johns Hopkins Medicine International leverages the expertise of Johns Hopkins specialists to raise the standard of health care in affiliate regions. n We work with our affiliates to make patient care safer, more efficient and of a higher quality than ever before. With our affiliates input, we achieve this in a way that works best for their local patients. n We offer a spectrum of educational opportunities to health care providers and administrators at our affiliate sites. n We collaborate on once-impossible research that will change medicine for generations. We share with our affiliates the latest research advances achieved here in Baltimore. It Takes a Customized Approach Each country, city and hospital has its own health care culture. That s why we customize each relationship in a way that works best for our affiliates. Examples of long-term agreements include: n Managed Hospitals Johns Hopkins Medicine International oversees the affiliate s daily operations, with a Johns Hopkinsappointed executive team on the ground assisting in the development of operational systems and, in some cases, establishing centers of excellence in targeted clinical specialties. The executive team manages these facilities with a goal of moving toward the world-class health care that is associated with Johns Hopkins Medicine. Areas of Collaboration n Clinical program development n Disaster management n Joint Commission International preparation n Knowledge transfer, training and continuing education n Nurse development n Patient safety and quality program development n Performance improvement n Strategic and facility planning n Research collaborations n Remote medical second opinions n Virtual tumor boards

7 What is Johns Hopkins? Located in Baltimore, USA, Johns Hopkins is a world-class university and completely integrated academic health system the first of its kind in the country. Mr. Johns Hopkins envisioned in his 1873 will the creation of a university to advance learning and scientific research, as well as a hospital to administer the best patient care, train superior physicians and seek new knowledge to advance health care. The Johns Hopkins University (1876) and The Johns Hopkins Hospital (1889) created a new model for American medicine, a tradition of innovation that continues today. Through innovation in medical research, education and clinical care, our affiliates around the world share our vision: to make health care safer, more accessible and of a higher quality for every patient. n Clinical Affiliations For each of our clinical affiliations, a Johns Hopkins faculty member is appointed as a part-time medical director to assess, promote and monitor the institution s medical quality and safety. Johns Hopkins experts provide educational and consulting support to the affiliate s clinical and administrative staff including performance improvement, clinical program development, patient safety and quality management. Affiliates also benefit from educational programs such as observerships and knowledge transfer. n Strategic Academic and Clinical Collaborations Johns Hopkins experts engage in activities such as observerships, continuing medical education, symposia and customized training programs to keep the affiliate s clinical and administrative staff on the cutting edge of medical research, techniques and equipment, hospital management, health system operations and more. To learn more or discuss a potential agreement, contact us at or international@jhmi.edu. The Johns Hopkins University Krieger School of Arts and Sciences Whiting School of Engineering School of Education The Peabody Institute Paul H. Nitze School of Advanced International Studies Carey Business School School of Medicine Bloomberg School of Public Health School of Nursing To learn more: jhu.edu Johns Hopkins Medicine Johns Hopkins Medicine brings together the physicians and researchers of the School of Medicine and the health care professionals of The Johns Hopkins Health System to improve the health of the community and the world. Johns Hopkins University School of Medicine 2,489 full-time faculty Johns Hopkins receives more federal research support annually than other U.S. medical schools 20 current or former scientists are Nobel laureates Groundbreaking new curriculum: Genes to Society Johns Hopkins Health System 96,000 inpatient admissions per year 1.5 million outpatient encounters per year Five academic and community hospitals, including The Johns Hopkins Hospital (ranked #1 in the United States for more than 20 years in a row by U.S. News & World Report) Four suburban health care and surgery centers 25 primary health care outpatient sites Full-service home care provider Managed care provider To learn more: hopkinsmedicine.org

8 About Johns Hopkins Medicine The physicians and researchers of The Johns Hopkins University School of Medicine and the health care professionals of The Johns Hopkins Health System united under Johns Hopkins Medicine work to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. Diverse and inclusive, Johns Hopkins Medicine educates medical students, scientists, health care professionals and the public; conducts biomedical research; and provides patient-centered medicine to prevent, diagnose and treat human illness. Its flagship institution, The Johns Hopkins Hospital in Baltimore, Maryland, USA, continually ranks among the best of the best in U.S. News & World Report s America s Best Hospitals survey. About Johns Hopkins Medicine International Johns Hopkins Medicine International (JHI) facilitates the global expansion of the Johns Hopkins Medicine mission: to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. JHI provides personalized, culturally appropriate care for patients traveling from outside Maryland and the United States, and for local patients with limited English proficiency. JHI also leverages Hopkins extensive knowledge base in medicine, nursing, public health, business and health care administration to provide services in hospital management, health care consulting and clinical education through strategic alliances and affiliations throughout the world. 601 N. Caroline Street, Suite 1080 Baltimore, MD USA hopkinsmedicine.org/international