THE QUICK START QUICK START GUIDE

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1 THE QUICK START QUICK START GUIDE

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3 WELCOME FRONTPOINT TO Thank you for choosing Frontpoint for your security needs! We re delighted to have you as a new customer and are confident that you ll love the peace of mind that comes with your new Frontpoint alarm system. When we started Frontpoint, we set out to create a completely different kind of alarm company. Today, as one of the largest alarm companies in the country, we re thrilled to offer you unmatched protection and service that is: 100% CELLULAR. VIRTUALLY IMPOSSIBLE TO DEFEAT We are the only nationwide alarm company that provides reliable cellular technology to each and every customer. That means you ll have an unprecedented level of reliability that s virtually impossible to defeat. 5 STAR RATED In a world where quality service is hard to find, we re proud to be the only nationwide alarm company with a 5-star average rating on Yelp!, a #1 rating on the BuyerZone Network, and an A rating on the BBB. EASY TO SET UP Gone are the days of the complicated alarm system that requires a lengthy installation by a service technician. We ve made your Frontpoint alarm system remarkably easy to set up. In fact, it s so simple, you ll likely be done in about 30 minutes. Congratulations on joining the thousands of customers throughout North America who have chosen security that s safer, smarter and simpler. Welcome to the Frontpoint Family! Sincerely, Chris Villar Co-Founder & CEO Frontpoint Aaron Shumaker Co-Founder & CFO Frontpoint Peter Rogers Co-Founder & Senior Advisor Frontpoint

4 Secure your home in just 5 easy steps! 1 Set 2 up 3 your 4 Control 5 Panel 1 2 Plan 3 locations 4 5 for your sensors Set 4 up 5 your door sensors Set 5 up other sensors and equipment Call to activate Activation Hours (EST) Mon - Fri: 8am - 11pm Sat - Sun: 10am - 6pm

5 What s in the box? Take a few minutes to familiarize yourself with the contents of your order. Each sensor is identified by a sensor number label. While every Frontpoint system is completely customized, a typical system includes: CONTROL PANEL The Control Panel is the nerve center of your system. It connects wirelessly with all the sensors in your home and communicates with Frontpoint using a secure cellular connection. SENSORS Wireless sensors create the protective shield around your home. These may include sensors for doors, windows, motion, glass breakage, environmental conditions, and more. ACCESSORIES AND SUPPLIES Yard sign, window decals, adhesive strips and screws we include everything you need to round out your system.

6 Set up your Control Panel The Control Panel is the nerve center of your system. It connects wirelessly with all the sensors in your home and communicates with Frontpoint using a secure cellular connection. WHERE TO PLACE In a central location in your home, above ground. On any flat surface such as a countertop, a tabletop or shelf. In a place where it can plug into an outlet that is NOT controlled by a switch and does not have a test/reset button (i.e. do not use with ground fault interrupted (GFI) outlets). WHERE NOT TO PLACE Next to a window (where an intruder would easily see it from outside). Want to learn more? Visit for more details about system setup.

7 Set up your Control Panel STEP 1 Activate the battery Connect the backup battery (located on the backside of the panel) by pushing the red connectors together until the metal part of the plug is completely hidden. STEP 2 Plug in the power adapter Plug the power adapter into an outlet that is NOT controlled by a switch. SPECIAL SETUP NOTE Make sure you have plugged the Control Panel s power adapter into an outlet that is NOT controlled by a switch and does not have a test/reset button (i.e. a non-ground fault interrupted (GFI) electrical outlet).

8 Plan locations for your sensors Using this sensor location sheet, list where you will place all of your sensors (e.g. front door, back door, family room, etc.). We recommend taking time to choose sensor locations prior to setup. Sensor # Location Sensor # Location SPECIAL SETUP NOTES Each of your sensors has already been numbered Make sure to use the lowest numbered sensors for your doors (e.g. front door). After listing the doors you want protected, list the remaining areasin which your sensors will be placed (e.g. family room, front hallway, kitchen, etc.) Refer back to this page after your activation call, to customize your sensor names.

9 Intrusion Sensors: Door & Window Sensor The Door & Window Sensor is a small, wireless device that detects the opening and closing of just about anything. This sensor comes with two pieces: the larger piece (transmitter) and the smaller piece (magnet). When placing the two pieces, find the arrow on each and be sure these arrows are as close together as possible (within 3/4 of an inch). WHERE TO PLACE A front or back door Any ground floor door or window Within ~100 feet of the Control Panel Anything that opens and closes (e.g. medicine or gun cabinet, drawer, etc.) SETUP TIPS Prior to setting up your Door & Window Sensors, turn on the chime feature on your Control Panel. (See the Your Control Panel guide to learn about chimes. ) The adhesive included with your sensors is industrial-grade. Make sure each sensor is in the correct location before firmly securing. Want to learn more? Visit for more details about system setup.

10 Intrusion Sensors: Door & Window Sensor For Doors: STEP 1 Prep the surface Locate the appropriate place for your sensor. Make sure the surface is clean and dry. STEP 2 Place the sensor Place the transmitter on the door frame. If your door frame has decorative molding, it may be easier to place the transmitter on the door itself and the magnet on the door frame. Before firmly securing the sensor, make sure it is in the correct position. Remove the wax backing from the adhesive strip Press the sensor firmly in place and hold for about 30 seconds Transmitter Magnet Preferred Sensor Setup (with transmitter on the door frame) or Optional Sensor Setup (with magnet on the door frame)

11 Intrusion Sensors: Door & Window Sensor For Windows: STEP 1 Prep the surface Locate the appropriate place for your sensor. Make sure the surface is clean and dry. STEP 2 Place the sensor Place the transmitter on the window frame. If your window frame has decorative molding, it may be easier to place the transmitter on the door itself and the magnet on the door frame instead. Press the sensor firmly in place and hold for about 30 seconds * Standard Window Transmitter Magnet Preferred Sensor Setup or Optional Sensor Setup SETUP TIP * If you have double-hung windows, go to: and learn more.

12 Intrusion Sensors: Motion Sensor The wireless Motion Sensor detects people moving across a room and can secure larger common areas (e.g. a living room, a hallway, a basement, etc.). WHERE TO PLACE In a central room or corridor of your home 4 to 5 feet off the ground Adhered on a wall, in a corner or on a shelf Within ~100 ft of the Control Panel SPECIAL TIPS FOR PET OWNERS Do not set up a Motion Sensor in a room frequented by any pet (over 40 lbs). Do not set up a motion sensor that points at (or is near) an elevated surface that a pet may be able to jump onto (e.g. a bed, a couch, etc.) Multiple small pets that group together may appear larger to a Motion Sensor and can trigger a false alarm. Want to learn more? Visit for more details about system setup.

13 Intrusion Sensors: Motion Sensor STEP 1 Prep the surface Locate the appropriate place for your sensor. Make sure the surface is clean and dry. STEP 2 (TWO PLACEMENT OPTIONS) Place the sensor flat on the wall To place on a wall, attach two strips of adhesive to the flat back surface of the sensor Place the sensor in the corner of a wall To place in a corner, attach two strips of adhesive to the rear corner surfaces of the sensor (marked with removable white stickers) NOTE The sensor light turns on only during test mode. To test, remove and replace the back cover. Within 60 seconds, leave the sensor area, then walk across the room. When the light illuminates, the sensor is working properly. After 60 seconds of inactivity, the sensor will return to regular operation.

14 Intrusion Sensors: Glass Break Sensor The Glass Break Sensor protects large windows, sliding glass doors and rooms with multiple windows, by detecting the unique sound frequency of breaking glass. WHERE TO PLACE Between 4 20 feet from the window being protected Mounted on a wall or ceiling, or simply resting on a shelf WHERE NOT TO PLACE Directly on a window Near an air compressor In a stairwell or room smaller than 100 square feet In rooms with excessive white noise (e.g. smaller rooms with fans, kitchens, garages, etc.) In rooms with high humidity Want to learn more? Visit for more details about system setup.

15 Intrusion Sensors: Glass Break Sensor STEP 1 Prep the surface Locate the appropriate place for your sensor. Make sure the surface is clean and dry. STEP 2 Place the sensor Press the sensor firmly in place and hold for about 30 seconds. Back of Sensor Glass Break Sensor placement examples fig1, fig2 and fig3

16 Life Safety Sensor: Smoke & Heat Sensor The Smoke & Heat Sensor uses a photoelectric chamber to detect smoke particles in the air, and a temperature sensor to detect a rapid rise in a room s air temperature. WHERE TO PLACE In a hallway that is centrally located near several bedrooms If on a ceiling, place in the center of the room at least 4 inches away from the nearest wall If on a wall, place 4 12 inches below the ceiling WHERE NOT TO PLACE Near a ventilation source, which may prevent smoke from reaching the sensor In a damp or very humid area (such as a bathroom with a shower) In or near kitchens, garages, furnaces/hot water heaters, or space heaters Want to learn more? Visit for more details about system setup.

17 Life Safety Sensor: Smoke & Heat Sensor STEP 1 Prep the surface Locate the appropriate place for your Smoke & Heat Sensor. Wipe the surface clean before placing. STEP 2 Place the sensor If placing on a wall: Place the sensor 4 12 inches below the ceiling If placing on a ceiling: Place the sensor at least 4 inches away from the nearest wall Press and hold the sensor firmly in place, and hold for 30 seconds Back of Sensor Example of wall placement: fig1 Example of ceiling placement: fig

18 Set Up Additional Equipment To set up other sensors, refer to additional equipment cards included in this packet. Garage Door Sensor Freeze Sensor Smoke & Heat Sensor Water & Flood Sensor Call FrontPoint to Test and Activate Congratulations! You re almost done! Please call Frontpoint to complete your setup and confirm that your equipment is configured and communicating properly. Activation Hours (EST) Mon - Fri: 8am - 11pm Sat - Sun: 10am - 6pm

19 Your Security Information Below you will find important information about the security codes for your new Frontpoint alarm system. Please review and keep in a safe place. If you need to change any of the information, please mention this when you call to activate. Customer Codes and Information

20 Customer Support (EST) Mon - Fri: 8am - 11pm Sat - Sun: 10am - 6pm