Implementation Regulations EER HZ study programme: Vitality & Tourism Management Bachelor programme full-time

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1 Implementation Regulations EER HZ study programme: Vitality & ourism Management Bachelor programme full-time Chapter 1 General provisions Implementation Regulations EER HZ 1.1 general he Education and ination Regulations (EER HZ) comprise the core of the education within HZ. hat document gives a general overview of all study programmes offered by HZ. he EER HZ contains institutionspecific regulations, which apply to the entire HZ. Every year, the Executive Board determines the institutionspecific Implementation Regulations EER HZ (hereinafter: Implementation Regulations) for every study programme. 1.2 Programme Committee he Programme Committee is provided the opportunity to advise the Executive Board before the Implementation Regulations are determined he Programme Committee assesses the execution of the Education and ination Regulations and the Implementation Regulations annually. 1.3 Academy director he appointed academy director is responsible for: a. the execution of the EER HZ; b. the implementation and execution of the Implementation Regulations; c. the annual evaluation on behalf of the Executive Board of the EER HZ and the Implementation Regulations, in which he measures and monitors the amount of time students need and adjust the study load, if necessary (article 7.14 WHW); d. preparing the adjustments to the Implementation Regulations.. 1

2 Chapter 2 Implementation Regulations EER HZ per study programme: Vitality & ourism Management, full-time 2.1 Registration, pre-training requirements and admission policy Overview additional pre-training requirements (article 2.3 EER HZ in addition to the requirements as stated in article 2.2 EER HZ) Profiles senior general secondary education Study programme: Vitality & ourism Management Student graduated from senior general secondary school before Student graduated from senior general secondary school after N (Nature & echnology) NH (Nature & Health) ES (Economy & Society) CS (Culture & Society) Profiles preuniversity education Study programme: Vitality & ourism Management Student graduated from pre-university before Student graduated from pre-university after N (Nature & echnology) NH (Nature & Health) ES (Economy & Society) CS (Culture & Society) Deficiency test (article 2.4 OER HZ) he transition course Economics is intended for students who graduated from senior general secondary school or pre-college education and whose profile does not meet the legal requirements for their specific study programme. hese students must pass the final exam of the transition course (with a satisy mark). his is required in order to be admitted to the study programme. 2

3 he transition course is also suitable for future students who feel they need extra lessons, students who are advised by HZ to take the transition course Economics (with a satisy mark) or students who are required to take the course in order to be admitted to the study programme. Study load he study load of the course is 40 hours, including the lessons. Data he summer course at HZ starts in August ( 34). Lessons take place at the main location of the HZ University of Applied Sciences on Monday, 18 August, uesday, 19 August, Wednesday, 20 August, hursday 21 August and Friday, 22 August. he examination will be on Monday, 25 of August. Costs he participation fee is 150 Euro (payment takes place via acceptgiro). HZ will provide the course materials at a cash payment of a 50 Euro deposit. ravel costs and such will not be reimbursed. Registration You can register for the transition course Economics via the on-line application form. Please register before Friday, 11 July 2014 due to the summer holiday and the organisation of the transition course. Questions For questions about the transition course, please contact the Academy desk of the Academy for Economics & Management via ransition course subjects 1. Price mechanism (supply and demand), price and income elasticity, relationship between price elasticity and revenue 2. Market forms (monopoly, oligopoly, monopolistic competition, perfect competition) and company strategy 3. Profit and loss statement, solvency and liquidity, costs and expenses, revenue and income 4. Index numbers, percentile changes, growth rates 5. Cyclical growth and structural growth; fiscal policy of the government 6. Calculating added value, GDP, GNP, et cetera. 7. Subjects from basic mathematics (dependent on the skills of the participants) Additional requirements (article 2.5 EER HZ) Not applicable Admission requirements for the study circle of the part-time study programme (article 2.6. EER HZ) Not applicable Admission requirements for the study circle of the dual study programme (article 2.7. EER HZ) Not applicable. 3

4 2.2 Organisation of the study programme and education, addendum to the certificate Study programme profile (article 3.2 EER HZ) Competenties (art 3.2 OER HZ) Description of the competencies of the study programme Vitality & ourism Management 1 Development of a vision for change and trends in the external environment and development of relationships, networks and chains 1.1 Gathers secondary information on macro and meso level, nationally as well as internationally 1.2 Interprets secondary information on macro and meso level, nationally as well as internationally 1.3 ranslates secondary information on macro and meso level, nationally as well as internationally 2 Analysing financial and legal matters and internal processes 2.1 Performs monitoring tasks within the (multinational) organisation 2.2 Finds appropriate regulations and jurisprudence 2.3 Interprets regulations and jurisprudence and on its basis formulates an advice 3 Implementing HRM 3.1 Develops an HRM vision and policy on a strategic level 3.2 Implements the HRM policy within the organisation and receives advice from the support department HRM 4 Regulating business and organisational processes 4.1 Formulates a business plan for a start-up business in which commercial, organisational, financial and legal aspects are presented clearly and coherently 4.2 Performs, together with others, various business processes in a simple organisation 4.3 Assesses the performance of an existing organisation and formulated proposals for improvement 5 Analysing policy issues, translating them into policy objectives and alternatives and preparing decision-making process 5.1 Gathers and describes relevant policy information, inside and outside the organisation 5.2 Analyses principles of the current policy and defines a policy problem 5.3 Formulates a policy proposal aimed to improve the (economical) position of the organisation and/or its sphere of influence, taking into consideration the legal and organisational framework 6 Developing, implementing and evaluating the change process 6.1 Identifies an organisational problem within the business process, analyses the process and formulates a solution in order to improve the business management 6.2 Formulates alternative plans within the legal and financial framework for the necessary changes, implements these plans within the organisations and helps to create support for these plans 6.3 Evaluates a change 7 Social and communicative competencies (intrapersonal) 7.1 Collaborates with co-workers, experts and suppliers 7.2 Maintains relationships with external parties, such as municipalities, provinces and branches 7.3 Communicates internally and externally, orally and in writing, with various target groups 8 Self-managing competencies (interpersonal) 8.1 Actively follows the developments in his field of expertise and related domains and forms a vision based on this 4

5 8.2 Conducts his or her own research, where necessary, to justify his or her own vision and/or participates in a broader research to this end 8.3 Works towards the development of a professional attitude with space for normative cultural aspects, respect for others, a code of professional standards and ethical principles for professional conduct 8.4 Integrates his vision on the developments in his field and related domains in the execution of his own tasks 9 Creating, initiating and marketing sustainable tourist and/or vitality and wellness products and services 9.1 Creates sustainable tourist and/or vitality and wellness products and services 9.2 Initiates sustainable tourist and/or vitality and wellness products and services 9.3 Markets sustainable tourist and/or vitality and wellness products and services 10 Offering hospitality which centres around the guests experience 10.1 Develops a sustainable and commercially feasible hospitality concept, which focuses on the physical and emotional circumstances of the guest 10.2 Initiates and monitors a hospitality concept within the organisation aimed at professionalism, expertise and competences 10.3 Offers activities and services in a hospitable, businesslike and responsible manner when interacting with the guest 5

6 2.2.3 Organisation study programme (article 3.3, 3.13, EER HZ) Organisation of the study programme: National name: Vitaliteitsmanagement & oerisme International name: Vitality & ourism Management Degree: Bachelor of Business Administration Duration of study: 4 years Study load propedeutic phase 60 EC Study load main phase: 180 EC Form: Full-time Croho-code: Location: Vlissingen Languages: Dutch / English Date start accreditation: Final date accreditation: Associate degree: Ad Vitality & ourism Management Combined study programma: Not applicable Accelerated course yes higher professional education (pre-university) 6

7 Study programme Vitality & ourism Management cohort Completing Propaedeutic phase second semester Starting Coastal Business: CU09836 Business plan 1, 2.5 EC CU09837 Business plan 2, 2.5 EC CU09848 Project Sustainable Entrepreneurship, 2.5 EC Innovative leadership: CU09838 HRM in VM&, 2.5 EC CU09840 Workshops HRM for VM&, 2.5 EC CU09844 Project Innovative Leadership, 2.5 EC Including Collaborating on projects Vitality & Wellness 2: CU11825 Active with a purpose, 5.0 EC Practical and study career coaching 2 CU15351, 1,25 EC Study tour 1 CU15364, 1,25 EC CU08486 English 2, 2.5 EC CU13435 Research methods Modern foreign language 2 : 2.5 EC CU08484 German 2 CU08483 French 2 CU08485 Spanish 2 first semester Exploring Coastal Business: CU09457 Marketing in ourism 1, 2.5 EC CU09458 Marketing in ourism 2, 2.5 EC CU09459 Project Vision & Policy, 2.5 EC (linked to IPR) Introductory Working in tourism: CU10247 Leisure, 2.5 EC CU10248 ourism, 2.5 EC CU09461 raining Hospitality, 2.5 EC Vitality & Wellness 1: CU11824 Resting & experiencing, 5.0 EC Practical and study career coaching 1 CU15338, 2.5 EC CU07511 Engels 1, 2.5 EC CU13432 Desk research Modern foreign language 1: 2.5 EC CU07513 German 1 CU07512 French 1 CU07514 Spanish 1 Study programme Vitality & ourism Management cohort fourth semester Student Company 2: CU03982 SC and techniques for effective meetings, 2.5 EC CU11836 Corporate Social Responsibility, 2.5 EC CU04001 Business law, 2.5 EC Communicate in crises: CU09480 Captivate, connect, surprise, tempt, 2.5 EC CU09481 Crisis communications, 2.5 EC CU09482 Project crisis communications plan, 2.5 EC Including Collaborating on projects Vitality & Wellness 4: CU11828 Health/medical, 5.0 EC Practical and study career coaching 4, including internship, 240 hours CU09475, 2.5 EC CU13433 Research: Data analysis CU07350 English 4, 2.5 EC Modern foreign language 4: 2.5 EC CU09640 German, CU09649 French, CU09650 Spanish third Semester Student Company 1: CU03981 SC and techniques for effective meetings, 2.5 EC CU09776 E-Business, 2.5 EC Imagineering and financial management in tourism and recreation: CU09460 Imagineering, 2.5 EC CU1180 Financial management in tourism and recreation, 2.5 EC Vitality & Wellness 3: CU11827 Purpose, 5.0 EC CU03078 Basic statistics and mathematics, 2.5 EC CU07348 English 3, 2.5 EC 7

8 sixth Semester fifth sem. CU05230 SC Creative Coach, 2.5 EC CU09462 Project Imagineering, 2.5 EC Including Collaborating on projects Study programme Vitality & ourism Management cohort Support training: CU03081 Research methods, 2.5 EC CU11611 Intercultural communications, 2.5 EC CU11350 Commercial skills, 2.5 EC Minor (optional) 7.5 EC Business case: CU11357 Management Simulation our operating, 7.5 EC Minor (optional) 7.5 EC Practical and study career coaching 3 CU09474, 2.5 EC Well-being in the Delta CU10242 Research assignment, 7.5 EC Minor (optional) 7.5 EC Modern foreign language 3: 2.5 EC CU09019 German, CU09018 French, CU09020 Spanish Elective course 3 x 2.5 EC or 7.5 EC For instance: CU11235 Free Composition course VM Minor (optional) 7.5 EC Study programme Vitality & ourism Management cohort Sevent h/eigh t sem. Completing bachelor in the major phase Graduation phase CU11837/CU EC 8

9 9

10 2.2.4 Courses propaedeutic phase (article 3.5, 3.11 EER HZ) Semester 1 CU09457, itle: Marketing 1, Marketing 2, Project Strength of the Region Number of EC s: 7.5 Mandatory Language: Dutch CU09458, CU09459 Not applicable None Course summary: You will learn to make an internal and external analysis of a holiday village or campsite. Subsequently, you will learn to formulate and present a quality improvement plan or improved vision. You will work together in a group of four people. For your presentation, you will use real situations as much as possible. Internationalisation: 50% of all examples used in the classroom are internationally oriented (cases, real-life situations). he other half has a regional character. he book is written by the internationally renowned author Verhage. Lesson 1 will focus on international marketing. Form Oral exam (O), written exam (W) or other (O) exam Contents Linked with subtasks from exam in review (< 10 resit in O W O Form 1 x Individual written interim D 1.1 and % exam (90 minutes) 2 x Individual written interim exam (90 minutes) D 1.1 and % x Marketing report 1 & 2 Ld 1.1.1, Ld 1.2.1, D 5.1, D % & 4 48 & 9 5 & 15 9 & 18 Review resit in 10

11 Semester 1 CU10247 itle: Leisure Number of EC s: 2.5 Mandatory Language: Dutch Not applicable Assignments tutorial 100% Coastal Business Course summary: You chose a specialist economics study programme which will give you the opportunity to have a career in the tourism & recreational industry. You must be planning to get off to a sunny start as a brand new ourism Manager on the coasts of Spain or Zeeland. During your studies, you will discover that the tourism & recreational industry is very versatile. Will you be able to answer the following questions? Why do business travellers need a different approach than families with children? What is the difference between the budget of a day tripper and a backpacker? Roughly speaking, the focus in the second half of the first semester (2 nd period) will be on the leisure industry. Needless to say, the course will start with an introduction in which we will discuss the study programme and the exam. he second half of the first semester focuses on the leisure industry in general. We will explore the most recent trends and developments, the historical perspective and the possible future of leisure time, all the perspective of how people experience and occupy their leisure time. Form Oral exam (O), written exam (W) or other (O) exam Contents Linked with subtasks from exam in review (< 10 resit Review resit in in O W O Form 1 x Individual written exam %

12 Semester 1 CU10248 itle: ourism Number of EC s: 2.5 Mandatory Language: Dutch Not applicable Assignments tutorial 100% Coastal Business Course summary: You chose a specialist economics study programme which will give you the opportunity to have a career in the tourism & recreational industry. You must be planning to get off to a sunny start as a brand new ourism Manager on the coasts of Spain or Zeeland. During your studies, you will discover that the tourism & recreational industry is very versatile. Will you be able to answer the following questions? Why do business travellers need a different approach than families with children? What is the difference between the budget of a day tripper and a backpacker? Roughly speaking, the focus during the first half of the semester will be on tourism. Needless to say, the course will start with an introduction in which we will discuss the study programme and the exam. Until the interim exam, we will focus on the tourism industry and pay special attention to the three pillars of tourism: accommodation, transportation and entertainment. We will mention the various types of destinations, attractions, problems and solutions within the current tourism industry. We will also explore the niche markets in the industry. he goal of this course therefore is to get acquainted with the tourism sector. Form Oral exam (O), written exam (W) or other (O) exam Contents Linked with subtasks from exam in review (< 10 resit in O W O Form 1 x Individual written progress test % Review resit in 12

13 Semester 1 CU09461 itle: raining Hospitality Number of EC s: 2.5 Mandatory Language: Dutch Not applicable Active participation, individual workbook Course summary: A hospitable and guest-oriented staff is essential for an organisation in the leisure, tourism and hospitality industry. During the initial contact with the guest, it is vital to communicate clearly and comprehensibly and to listen actively in order to give and receive information. First and foremost, employees must therefore have good oral communication skills and an understanding of the verbal and nonverbal communication processes. Furthermore, it is important that the employee is able to adequately give and receive feedback when interacting with the guest. he manner in which the employee handles complaints and remarks is often more important to the guest than solving the complaint itself. Form Oral exam (O), written exam (W) or other (O) exam Contents Linked with subtasks from O W O Vorm 1 x Report 9.1, 9.2, 10.1, X Work book 9.1, 9.2, 10.1, X Attendance 9.1, 9.2, 10.1, 10.3 exam in review (< 10 resit Review resit in in 80% % % 70 N/A N/A N/A N/A 13

14 Semester 1 CU11824 itle: Vitality & Wellness 1 Number of EC s: 5 Mandatory Language: Dutch Not applicable Active participation, attendance at guest lectures and practical training Course summary: Resting & Experiencing is the main topic of the course Vitality & Wellness 1 in the wellness quadrant of NBC (2008) During this first course of the study programme Vitality & Wellness, we start by outlining the wellness industry. As a manager in the wellness industry, you must have an extensive knowledge of your own field: the wellness industry can be roughly be divided into which four quadrants? Which trends and developments form the basis of the enormous growth in the wellness industry? What is the supply and demand in the market? Subsequently, we take a closer look at the quadrant Resting & Experiencing. NBC suggests that pampering, relaxing, visiting spa s and beauty appear in this quadrant. Important activities that are connected to this include going to the sauna, hamam, wellness centres with thermal baths or thalassotherapy institutes, destination spa s, health and beauty centres or centres for meditations and meaning In this course, we will therefore mainly focus on the following topics: pampering, relaxing and visiting wellness centres, which translates into spa, massage, experience and senses. Form Oral exam (O), written exam (W) or other (O) exam Contents Linked with subtasks from exam in review (< 10 resit Review resit in in O W O Form 1 x Individual written progress test % x Report 1., 1.2, 8.1, 8.3, 8.4, 9.1, %

15 Semester 1 CU15338 itle: Learning how to learn SLC 1 VM& Number of EC s: 2.5 Mandatory Language: Dutch none Special condition for credit allocation (tick off test): none Course summary: he lessons at a University of Applied Sciences are different than those at your prior education. A different work method and a different way of learning means that you must develop the correct learning skills to work on your development independently (with the help of teachers) and take responsibility for your own learning process. In this course, you will explore which skills you can improve. Next, you will put these skills into practice. You will develop your own study plan which answers the following questions: What will I do? When will I do it (planning)? How will I do it (learning skills)? What will I do when I fail (evaluation, motivation)? During personal consultations with your SCC you will discuss your development and study progress. You will learn how to make a portfolio in which you describe and support your development. Form (indicate if it is an oral exam (O), written exam (W) or other (O) and describe the type of exam) Contents (make a connection with subtasks or learning goals (if present), use deepest level from 2.2.2) exam in review (< 10 resit Review resit in in O W O Form 1 x Portfolio 7.3, 8.1, 8.3, % 5.5 S1 wk 4 S1 wk 9 S1 wk 15 S1 wk 18 15

16 Semester 1 CU13432 itle: Desk research Number of EC s: 2.5 Mandatory Language: Dutch/English None Active participation Course summary: After completing the course Desk research you will be able to obtain and process information in reports and articles, according to national standards. his will improve the quality of your products, such as work placement reports and theses, due to the fact that a clear justification of those products contribute to their reliability, exchangeability and reproducibility (LOOWI, 2010). Competency: Conducting research is to pose a question, to find a method to get an answer, to collect and to analyse data, to formulate an answer to the research question and to report all activities and findings to a third party. Form Oral exam (O), written exam (W) or other (O) exam Contents Linked with subtasks from exam in review (< 10 resit Review resit in in O W O Form 1 x Individual research proposal 1.1, 1.2, 1.3, %

17 Semester 1 17

18 CU07511 itle: English 1 Number of EC s: 2.5 Mandatory Language: English Not applicable none Course summary: A lot of attention is devoted to functional language skills. You will be given tools to use what you have learned in actual communicative situations, such as - reading and understanding (general) tourism, economical and work related articles and documents - listening to sound recordings and/or watching video recordings of topics which are important, from a touristic and an economic viewpoint - conversing about topics which relate to the professional field - writing simple assignments from the professional practice (e.g. answering an , writing little notes, etc.). - obtaining the relevant vocabulary 18

19 Form (describe if it is an oral (O), written (W) or other (O) assessment and describe the test form) M S O Form 1 X Pairwork oral job description + conversation Meeting a business colleague 2 X Written open-ended questions reading, summarising and vocabulary Contents (linked with subtasks or learning targets, if present, use deepest level from 2.2.2) CanDo s speaking & conversing 3.1, 3.2, 3.4, 3.6, 3.8, 4.1, 4.2, 4.3 CanDo s reading 2.2, 2.3, 2.4 CanDo s writing 5.5, 5.6 Language strategy vocabulary: 6a, 6b, 6c exam in review (< 10 resit Review resit in in 40% 5.5 S1.45 S1.48 S1.5 S1.8 40% 5.5 S1.4 S1.8 S2.15 S X Individual process assessment - assignments N/A 20% 6.0 N/A Continuous N/A Continuous 19

20 Semester 1 CU07513 itle: German 1 Number of EC s: 2.5 Mandatory Language: German Not applicable none Course summary: Description: You will eliminate idiomatic, grammatical and verbal deficiencies through written and oral assignments. Furthermore, you will practice with texts (in the form of dialogues) with a very broad range of subjects (vernacular and business language). You will be given tools to be able to communicate on a basic (business) level. You will obtain a basic vocabulary. here will be a focus on pronunciation in this course. Form Oral exam (O), written exam (W) or other (O) exam Contents Linked with subtasks from exam review (< 10 resit Review resit in in O W O Form 1 x Interim exam written Not applicable 33% x Final exam written Not applicable 33% x Final exam oral Not applicable 34%

21 Semester 1 CU07512 itle: French 1 Number of EC s: 2.5 Mandatory Language: French Not applicable Language portfolio, attendance Course summary: his course focuses on simple communicative situations. Oral and written Language tasks will give you the opportunity to practice and use your language skills in authentic and recognisable situations in which you have contact with French speakers. In the lessons, we will discuss the building blocks that are needed to perform the Language tasks properly. he teacher will give feedback on the finished Language tasks. Form Oral exam (O), written exam (W) or other (O) exam Contents Linked with subtasks from exam review (< 10 resit Review resit in in O W O Form 1 x Final exam written Not applicable 50% x Final exam oral Not applicable 50%

22 Semester 1 CU07514 itle: Spanish 1 Number of EC s: 2.5 Mandatory Language: Spanish Not applicable Portfolio assignments Course summary: You will learn the basics of Spanish by means of written and oral assignments. You will also practice with simple texts about conventional subjects (vernacular). You will be given tools to communicate at a basic level. You will acquire a basic vocabulary. Furthermore, there will be a focus on pronunciation in this course. Form Oral exam (O), written exam (W) or other (O) exam Contents Linked with subtasks from review (< 10 resit Review resit in in O W O Form 1 x Interim exam written Not applicable 50% x Final exam written Not applicable 50%

23 Semester 2 CU09836 itle: Business plan 1 Number of EC s: 2.5 Mandatory Language: Dutch Learning arrangement CU09836, CU09837 and CU09848 none Course summary: In this course, the focus will be on the commercial, legal and organisational part of a business. During the ly lectures and tutorials, we will lay the theoretical foundation for the writing of the business plan. his will be done through presentations, the discussion of actual cases and carrying out assignments. Form Oral exam (O), written exam (W) or other (O) exam Contents Linked with subtasks from exam review (< 10 resit Review resit in in O W O Form 1 x Multiple choice exam % /26 Semester 2 23

24 CU09837 itle: Business plan 2 Number of EC s: 2.5 Mandatory Language: Dutch Learning arrangement CU09836, CU09837 and CU09848 none Course summary: Within the field Financial Management of the study programme V & M, two parts forms the focal point. he first part relates to documenting processes in financial terms and reviewing the financial performance of an organisation. he second part relates to taking financial decisions and investment selection. In this course CU09842, we limit ourselves to the first part: documenting processes in financial terms and reviewing the financial performance. In this course, we will discuss the role of the profit and loss account, the balance and the liquidity statement. You will learn to compile these outlines and assess them with the help of index numbers. hese numbers outline the financial situation of an organisation or a project and are used to provide accountability. You do not have to become a financial specialist, but you must be able to communicate with the bank, the tax authorities and the accountant. Form Oral exam (O), written exam (W) or other (O) exam Contents Linked with subtasks from O W O Form 1 x Primarily doing sums 2.1, 2.3, 4.1, 4.3,5.1 and 6.2 exam review (< 10 resit Review resit in in 100% /

25 Semester 2 25

26 CU09848 itle: Project Sustainable Entrepreneurship Number of EC s: 2.5 Mandatory Language: Dutch Learning arrangement CU09836, CU09837 and CU09848 none Course summary: In this course, the student will write a business plan, together with others. For this purpose, the group chooses a fictitious enterprise from the tourism/recreational industry. Form Oral exam (O), written exam (W) or other (O) exam Contents Linked with subtasks from exam review (< 10 resit Review resit in in O W O Form 1 X Assessment of the business plan that was written collectively. 2.1, 2.2, , 4.2, % /

27 Semester 2 CU09838 itle: HRM Number of EC s: 2.5 Mandatory Language: Dutch none [ for instance compulsory attendance. Use it sparingly due to the study programme-independent assessment. Preferably only use it for practical lessons] Course summary: Human input is essential for a functioning organisation. his is why an employer enters into an employment relationship with a number of employees. In this relationship, the employees make their time and skills available in exchange for a compensation, in the most general sense of the word. Human Resource Management deals with the organisation, management and control of the employment relationships in the organisation. In this course, you will learn the basic principles of HRM. Form Oral exam (O), written exam (W) or other (O) exam Contents Linked with subtasks from O W O Form 1 x multiple choice exam 3.1,3.2, 6.1, 6.2,6.3 exam review (< 10 resit Review resit in in 100% /

28 Semester 2 CU09840 itle: Workshops HRM Number of EC s: 2.5 Mandatory Language: Dutch Learning arrangement CU09839-CU09840-CU09844 none Course summary: o manage can primarily be defined as: managing change processes, motivating people and being aware of your own behaviour and the behaviour of others. Besides skills, you will need to know theories and models that you can use in certain situations. Introducing a new service or product, such as in this case, calls for careful balancing and communication with all parties involved. During the training, you will experience what changes mean and how you deal with them. You will learn the necessary skills which you will put into practice in a change plan. Form Oral exam (O), written exam (W) or other (O) exam Contents Linked with subtasks from O W O Form 1 x Report self-reflection 3.1,3.2, 6.1, 6.2,6.3 2 x Presentation change report 3.1,3.2, 6.1, 6.2,6.3 3 x Change report 3.1,3.2, 6.1, 6.2,6.3 exam review (< 10 resit Review resit in in 50% / % / % /

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