Evaluation of Marketing Activities
|
|
- Meredith Holt
- 8 years ago
- Views:
Transcription
1 Evaluation of Marketing Activities Welcome Center University of Konstanz Dr. Johannes Dingler Welcome Center Tel:
2 Welcome Center of the University of Konstanz Comprehensive non-academic service for international researchers and their families in time and range Support of more thann 1900 reseachers from 91 countries Approximately 300 cases per year Approximately 250 persons supported in Konstanz Approximately 70 persons coming to Konstanz 5 staff Comprehensive survey in evaluation 2 July 3, 2015 Evaluation of Marketing Activities
3 Evaluation and Quality Management Quality Management and Evaluation: Welcome Center of the University of Konstanz Evaluation only makes sense in a broader context of quality management There is a plurality of instruments of evaluation 3 July 3, 2015 Evaluation of Marketing Activities
4 Definition Evaluation Evaluation: Latin word valor : value, and the prefix e/ex: from: to take some value out of something (Reinhard Stockmann) General meaning: assessment, rating of projects, processes and organizational entities Process of judging something or someone based on a set of standards General examination if something is adequate to meet a specific goal (Wikipedia) A systematic determination of a subject's merit, worth and significance, using criteria governed by a set of standards Based on evaluation data processes can be adjusted and optimized Evaluation is a systematic and target-oriented collection, analysis and assessment of data for quality assurance and quality control (evaluationsnetz.com) Assessment based on criteria for a goal 4 July 3, 2015 Evaluation of Marketing Activities
5 Methods of Evaluation Generally: applied social research: practical benefits are the main focus. Observation Expert participation Interview Survey Questionnaire Case study Experiment Secondary data analysis Qualitative methods Quantitative methods Plurality of methods 5 July 3, 2015 Evaluation of Marketing Activities
6 Evaluation in Welcome Centers Why Evaluation? Information about strengths and weaknesses Checking standards Unitary level of service New services Legitimation, self-promotion, showing own profile and success Quality management Quality and structure development Quality management is the main reason for evaluation 6 July 3, 2015 Evaluation of Marketing Activities
7 Quality Management Welcome Center was founded in 2008 Structural integration in the implementation process Clearly defined processes and workflows Clearly defined quality level Unitary standards Equal treatment of customers independent of person in charge Regular statistics (quartely basis) Quality management cycle 7 July 3, 2015 Evaluation of Marketing Activities
8 Quality Management Cycle Needs of Researchers and their Families Definition of Tasks Definition of Standards and Service Levels Definition of Workflows and Processes Complaint Management Implementation Feedback Cycle New Tasks Documentation Evaluation 8 July 3, 2015 Evaluation of Marketing Activities
9 Instruments of Quality Management Welcome Center Final Review Meeting Satisfaction Survey Monitoring of Standard Documentation Definition of Standards Quality Management July 3, 2015 Evaluation of Marketing Activities 9
10 Instruments of Quality Management Welcome Center Final Review Meeting Satisfaction Survey Complaint Management Monitoring of Standards Documentation Definition of Standards Quality Management July 3, 2015 Evaluation of Marketing Activities 10
11 Documentation Instrument: data base Reminder for own cases Case reconstruction for stand-ins Statistics Quality management: Target-performance comparison 11 July 3, 2015 Evaluation of Marketing Activities
12 Monitoring of Standards 6 weeks after arrival Evaluation of all cases: Comprehensive survey Self-evaluation Person in charge evaluates his or her cases according to standards Reflection on the quality of own work Assessment of structural weaknesses Structural feedback 12 July 3, 2015 Evaluation of Marketing Activities
13 13 TT.MM.JJJJ Titel der Präsentation [Einfügen über Kopf- und Fußzeile]
14 Satisfaction Survey Online survey based on questionnaire Comprehensive survey 6 weeks after arrival Software: EvaSys Fully anonymized: sending a link via Automatic software analysis Around 40% return Bias?? 14 July 3, 2015 Evaluation of Marketing Activities
15 15 TT.MM.JJJJ Titel der Präsentation [Einfügen über Kopf- und Fußzeile]
16 16 TT.MM.JJJJ Titel der Präsentation [Einfügen über Kopf- und Fußzeile]
17 17 TT.MM.JJJJ Titel der Präsentation [Einfügen über Kopf- und Fußzeile]
18 18 TT.MM.JJJJ Titel der Präsentation [Einfügen über Kopf- und Fußzeile]
19 19 TT.MM.JJJJ Titel der Präsentation [Einfügen über Kopf- und Fußzeile]
20 20 TT.MM.JJJJ Titel der Präsentation [Einfügen über Kopf- und Fußzeile]
21 21 TT.MM.JJJJ Titel der Präsentation [Einfügen über Kopf- und Fußzeile]
22 22 TT.MM.JJJJ Titel der Präsentation [Einfügen über Kopf- und Fußzeile]
23 23 TT.MM.JJJJ Titel der Präsentation [Einfügen über Kopf- und Fußzeile]
24 Complaint Management Instrument for quality management and for evaluation: complaints are opportunities! Not yet fully implemented Process of complaint management: : receive complaints adequate treatment analysis and disclosure of mistakes looking for an adequate solution learning: feedback and learning process Protection of individual staff Looking for structural causes 24 July 3, 2015 Evaluation of Marketing Activities
25 Final Review Meeting Done for each person in any case Not another questionnaire or survey Key-question-oriented interview Implicitly integrated into the interview Documentation and analysis after the interview Reference to structural adaptation processes 25 July 3, 2015 Evaluation of Marketing Activities
26 Key-Questions Did you like your stay in Konstanz? How useful do you consider the services of the Welcome Center? How did you experience the quality of the services of the Welcome Center? Which services did you mainly use? Which services do you consider the three most important services offered by the Welcome Center? Which services did you miss in the range of services of the Welcome Center? What do you suggest in order to improve our services? Do you have any other comments? 26 July 3, 2015 Evaluation of Marketing Activities
27 Summary Evaluation is an integral structural part of quality management Instruments should be well selected and systematized Mix of instruments Define the goal of evaluation Efford is managable Great benefit for: external presentation, self-promotion, legitimation analysis and improvement of own processes and structures 27 July 3, 2015 Evaluation of Marketing Activities
28 Thank you very much! Dr. Johannes Dingler Welcome Center University of Konstanz Tel:
Performance and Potential Appraisal
2011 Performance and Potential Appraisal Martin Zander 2 M. Zander Performance and Potential Appraisal This book has been purchased online on: XinXii.com ebooks & documents from indie authors http://www.xinxii.com
More informationMarketing Intelligence
Unit 17: Marketing Intelligence Unit code: K/601/0955 QCF level: 4 Credit value: 15 credits Aim The aim of this unit is to enable learners to understand the purchase decision-making process and how marketing
More informationCopyright 2005-2010 Soleran, Inc. esalestrack On-Demand CRM. Trademarks and all rights reserved. esalestrack is a Soleran product Privacy Statement
More information
A STUDY ON EFFECTIVENESS OF PERFORMANCE APPRAISAL SYSTEM IN MANUFACTURING INDUSTRIES IN INDIA
International Journal of Advanced Research in Management (IJARM) Volume 7, Issue 1, Jan-April (2016), pp. 44-50, Article ID: 10220160701006 Available online at http://www.iaeme.com/ijarm/issues.asp?jtype=ijarm&vtype=7&itype=1
More informationHow To Write A Nursing Home Self Assessment Survey On Patient Transitions And Family Caregivers
How Are We Doing? A Nursing Home Self Assessment Survey on Patient Transitions and Family Caregivers Well-planned and managed transitions are essential for high quality care and patient safety. Transitions
More informationIntroduction. RGF Research Guide Page 2/7
RGF Research Guide Introduction The Responsible Gaming Principles state that WLA members will develop their practices concerning responsible gaming-related issues on the fullest possible understanding
More informationChapter 6: Conclusion
Chapter 6: Conclusion 6.0 Concluding Remarks The findings in this research have showed that it is essential to have an effective performance appraisal system. The system should be free from bias so that
More informationModule Management Information
Approved Module Information for BHM353, 2014/5 Module Title/Name: Research Methods in HRM and OB Module Code: BHM353 School: Aston Business School Module Type: Standard Module New Module? No Module Credits:
More informationPerformance Appraisal System to Improve Construction Productivity paper submitted to International Journal of Scientific and Research Publications
International Journal of Scientific and Research Publications, Volume 3, Issue 11, November 2013 1 Performance Appraisal System to Improve Construction Productivity paper submitted to International Journal
More informationFactsheet: Market research
Factsheet: Market research A close understanding of the local childcare market and your customers needs is essential in order for your childcare business to succeed. Performing market research on potential
More informationHuman Resources Strategy for Researchers. Action Plan 2015-2017
Human Resources Strategy for Researchers Action Plan 2015-2017 July 2015 0 CONTENTS 1. CRM strategy for Researchers 2. Gap analysis Approach and applied methodology Creation of the working group Poll population
More informationIt s about good service. Tips for Toronto Public Service. Complaint Handling Guide
It s about good service Tips for Toronto Public Service Foreword This guide is intended to assist the Toronto Public Service and its Agencies, Boards and Commissions in developing and/or improving their
More informationNational Commission for Academic Accreditation & Assessment. Standards for Quality Assurance and Accreditation of Higher Education Institutions
National Commission for Academic Accreditation & Assessment Standards for Quality Assurance and Accreditation of Higher Education Institutions November 2009 Standards for Institutional Accreditation in
More informationHow Good is Our Council?
A guide to evaluating Council Services using quality indicators Securing the future... l Improving services l Enhancing quality of life l Making the best use of public resources Foreword Perth & Kinross
More informationEmployee Position Description & Performance Evaluation Manual
M RANGES DIRECTORS (DSS Ranges) Employee Position Description & Performance Evaluation Manual City County Personnel Department January, 2005 Revised August 24, 2006 TABLE OF CONTENTS PAGE PERFORMANCE PLANNING
More informationObjectives 3/27/12. Process Improvement: The Customer is Not the Problem. Rosa West PhD, MBA, LMHC, LMFT. Westcare Wellness & ConsulHng, LLC
Process Improvement: The is Not Process Improvement: The is not the Problem Rosa West PhD, MBA, LMHC, LMFT This product was supported by the Florida Department of Children & Families Substance Abuse and
More informationFinding the Gaps With a Customer Experience Map
Finding the Gaps With a Customer Experience Map Jill Hewitt Customer Experience Designer Liz Mertz Account Director August 17, 2015 Who Is Catalyst? A marketing agency that helps clients develop more profitable
More informationBoard Self-Evaluation Questionnaire
Board Self-Evaluation Questionnaire A Tool for Improving Governance Practice For Voluntary and Community Organizations Guidelines Non-Profit Sector Leadership Program College of Continuing Education VERSION
More informationPerformance Management Manual AUBMC
Manual 6. Reward Performance 1. Mutually develop performance plan 5. Communicate the evaluation AUBMC 2. Monitor and document performance 4. Evaluate Performance 3. Provide Coaching and Development 1 SECTION
More informationDescription of the ten core competencies
Description of the ten core competencies You can use this document as a reference when assessing competency development on the Competency Assessment form. Introduction to competencies Competencies are
More informationTools and Data. for School Self-evaluation. For Secondary, Primary and Special Schools
Tools and Data for School Self-evaluation For Secondary, Primary and Special Schools Quality Assurance & School-based Support Division Education Bureau 2015 Foreword In line with the implementation of
More informationPROCEDURES RELATING TO THE USE OF THE MASSEY ONLINE SURVEY TOOL (MOST - http://ost.massey.ac.nz/ost)
Massey University Policy Guide PROCEDURES RELATING TO THE USE OF THE MASSEY ONLINE SURVEY TOOL (MOST - http://ost.massey.ac.nz/ost) Section Academic Contact Student Survey and Evaluation Unit Last Review
More informationHow To Collect Data From A Large Group
Section 2: Ten Tools for Applying Sociology CHAPTER 2.6: DATA COLLECTION METHODS QUICK START: In this chapter, you will learn The basics of data collection methods. To know when to use quantitative and/or
More informationResearch & Consultation Guidelines
Questionnaires Research & Consultation Guidelines Introduction A questionnaire is simply a tool for collecting and recording information about a particular issue of interest. It is mainly made up of a
More information5. project evaluation
5. project evaluation CONTENTS 5.1 EVALUATION...5.2 5.2 TIMING...5.2 5.3 UNDERTAKING EVALUATION...5.3 5.4 EVALUATION METHODS...5.3 5.4.1 Asking people...5.3 5.4.2 Physical methods...5.5 COASTAL PLANNING
More informationZukunftskolleg University of Konstanz
Zukunftskolleg University of Konstanz 1 KISSWIN 2012 Research is a balancing act! An institution for young researchers: the Zukunftskolleg at the University of Konstanz Der Nachwuchskodex der Universität
More informationPerformance Measures for Internal Auditing
Performance Measures for Internal Auditing A simple question someone may ask is Why measure performance? An even simpler response would be that what gets measured gets done. McMaster University s discussion
More informationASSISTing you online: creating positive student experiences at the University of Wolverhampton
ASSISTing you online: creating positive student experiences at the University of Wolverhampton Wendy Haynes Resources Librarian, University of Wolverhampton Tel: 01902 323558 E-mail: w.haynes@wlv.ac.uk
More informationIndustry Training Review: Discussion between Ministry of Education officials and employers
Industry Training Review: Discussion between Ministry of Education officials and employers Introduction Welcome and thank you for agreeing to meet with us and assist us with the review of industry training
More informationGLOSSARY OF EVALUATION TERMS
Planning and Performance Management Unit Office of the Director of U.S. Foreign Assistance Final Version: March 25, 2009 INTRODUCTION This Glossary of Evaluation and Related Terms was jointly prepared
More information720 Degree Performance Appraisal: An Emerging Technique Paper ID IJIFR/V3/ E8/ 042 Page No. 2956-2965 Subject Area HRM
Reviewed Paper Volume 3 Issue 8 April 2016 International Journal of Informative & Futuristic Research ISSN: 2347-1697 720 Degree Performance Appraisal: An Emerging Paper ID IJIFR/V3/ E8/ 042 Page No. 2956-2965
More information2013 Satisfaction Survey. How are we doing? Easier to Read Version
2013 Satisfaction Survey How are we doing? Easier to Read Version We asked people some questions about their support. Here is some of what people said and the changes we will make. That someone who knows
More informationGlossary Monitoring and Evaluation Terms
Glossary Monitoring and Evaluation Terms This glossary includes terms typically used in the area of monitoring and evaluation (M&E) and provides the basis for facilitating a common understanding of M&E.
More informationA RESEARCH PAPER ON STUDY OF EMPLOYEE S PERFORMANCE APPRAISAL SYSTEM. D. B. Bagul, Ph. D. Abstract
A RESEARCH PAPER ON STUDY OF EMPLOYEE S PERFORMANCE APPRAISAL SYSTEM D. B. Bagul, Ph. D Director RJSPM, Institute of Computer and Management Research,Alandi Pune Abstract Today's working climate demands
More informationModule 3. Ways of Finding Answers to Research Questions
Module 3 Ways of Finding Answers to Research Questions Module 3: Ways of Finding Answers to Research Questions 3: 1 Module 3: Ways of Finding Answers to Research Questions (How are you going to answer
More informationNegative Risk. Risk Can Be Positive. The Importance of Project Risk Management
The Importance of Project Risk Management Project risk management is the art and science of identifying, analyzing, and responding to risk throughout the life of a project and in the best interests t of
More informationCERTIFICATIONS IN HUMAN RESOURCE MANAGEMENT PROFESSIONAL HRMP EXAM CONTENT OUTLINE
CERTIFICATIONS IN HUMAN RESOURCES» HRMP HUMAN RESOURCE MANAGEMENT PROFESSIONAL HRMP EXAM CONTENT OUTLINE HRMP EXAM CONTENT OUTLINE AT-A-GLANCE HRMP EXAM WEIGHTING BY FUNCTIONAL AREA:» HR as a Business
More informationEstablishing a Quality Assurance and Improvement Program
Chapter 2 Establishing a Quality Assurance and Improvement Program O v e rv i e w IIA Practice Guide, Quality Assurance and Improvement Program, states that Quality should be built in to, and not on to,
More informationChapter XX Performance Management: What Are The Best Practices?
Chapter XX Performance Management: What Are The Best Practices? Thomas B. Wilson Susan Malanowski Wilson Group, Inc. Concord, MA www.wilsongroup.com In order to remain competitive, achieve strategic objectives
More informationResearch Article Performance Appraisal System of Employees of Private Banking Sector in Bangladesh: A Case Study on National Bank Limited
International Journal of Advanced Multidisciplinary Research (IJAMR) ISSN: 2393-8870 www.ijarm.com Research Article Performance Appraisal System of Employees of Private Banking Sector in Bangladesh: A
More informationStudent Module Feedback Frequently Asked Questions (FAQs)
Student Module Feedback Frequently Asked Questions (FAQs) What is module feedback?... 2 What is EvaSys?... 2 How is it run?... 2 How long is the feedback period?... 2 Can I see an example of the questionnaire?...
More informationRubric : WI School Psychologist
Rubric : WI School Psychologist Diversity in Development and Learning Description: School psychologist has knowledge of individual differences, abilities, disabilities and other diverse student ; principles
More informationSTUDENT THESIS PROPOSAL GUIDELINES
STUDENT THESIS PROPOSAL GUIDELINES Thesis Proposal Students must work closely with their advisor to develop the proposal. Proposal Form The research proposal is expected to be completed during the normal
More informationSunderland Futures & Careers & Employability Service Statement of Service for employers
The University Careers and Employability Service can help employers to gain access to students and graduates and to facilitate the recruitment process by advertising opportunities, organising events and
More informationSIX-STEP PROBLEM SOLVING MODEL
SIX-STEP PROBLEM SOLVING MODEL Problem solving models are used to address many issues that come up on a daily basis in the workplace. These problems may be technical or issue-based. While many of you have
More informationPerceived Potential of Educational ICT in European Schools
7. Conclusions 21 partner institutions in 18 countries cooperate on the project EcoMedia Europe. Only nine partners have submitted ten reports concerning the topic "National elearning initiatives". This
More informationHow To Write A Customer Profile Sheet
How to understand your customers needs and expectations. This information sheet will help you to A) improve the way you collect information from and about your customers. B) use the information to plan
More informationNational Commission for Academic Accreditation & Assessment. Standards for Quality Assurance and Accreditation of Higher Education Programs
National Commission for Academic Accreditation & Assessment Standards for Quality Assurance and Accreditation of Higher Education Programs November 2009 Standards for Quality Assurance and Accreditation
More informationA CASE STUDY ON SOFTWARE PROJECT MANAGEMENT IN INDUSTRY EXPERIENCES AND CONCLUSIONS
A CASE STUDY ON SOFTWARE PROJECT MANAGEMENT IN INDUSTRY EXPERIENCES AND CONCLUSIONS P. Mandl-Striegnitz 1, H. Lichter 2 1 Software Engineering Group, University of Stuttgart 2 Department of Computer Science,
More informationRISK MANAGEMENT IN COMPANIES A QUESTIONNAIRE AS AN INSTRUMENT FOR ANALYSING THE PRESENT SITUATION
RESEARCH PAPERS FACULTY OF MATERIALS SCIENCE AND TECHNOLOGY IN TRNAVA SLOVAK UNIVERSITY OF TECHNOLOGY IN BRATISLAVA 2014 Volume 22, Special Number RISK MANAGEMENT IN COMPANIES A QUESTIONNAIRE AS AN INSTRUMENT
More informationAssessment/Accreditation Council Student Learning Outcomes Assessment Framework
Assessment/Accreditation Council Student Learning Outcomes Assessment Framework Introduction The Assessment/Accreditation Council at Northwestern University, comprised of faculty representatives from all
More informationIMPROVE YOUR SALES STRATEGY THROUGH DATA! Join the online bootcamp on market research for a successful marketing and distribution strategy to the BoP
IMPROVE YOUR SALES STRATEGY THROUGH DATA! Join the online bootcamp on market research for a successful marketing and distribution strategy to the BoP An initiative of IB Accelerator and the empowering
More informationState of the art - Evaluating teaching in medical schools: Why, What and How
State of the art - Evaluating teaching in medical schools: Why, What and How Linda Snell MD MHPE FRCPC FACP Centre for Medical Education & Department of Medicine, McGill University, Montreal, Canada Visiting
More informationThe criteria and guidelines Best Belgian Sustainability Report 2013 - Edition 2014
The criteria and guidelines Best Belgian Sustainability Report 2013 - Edition 2014 In order to progressively move to G4 guidelines as adopted in May 2013 by the Global Reporting Initiative (GRI) and to
More informationM a r k e t i n g. About managing the doing of marketing for management roles
Professional Diploma in M a r k e t i n g About managing the doing of marketing for management roles Fully sponsored by the HRD Fund for Banking & Financial Sector employees only Professional Diploma in
More informationLiterature survey: historical and theoretical background. The chapter requires you to have done some library and company research to:
Writing the MBA Dissertation 1. General Comments This should be divided into chapters as detailed in the following section: Note: The dissertation may not divide up easily into the 6 main headings, but
More informationPractices and challenges of employee performance appraisal in the Ministry of Culture and Tourism, Ethiopia
Practices and challenges of employee performance appraisal in the Ministry of Culture and Tourism, Ethiopia Adeba Hundera, Addis Ababa University School of Commerce, Department of BAIS, Ethiopia Introduction
More informationHow To Help Your Educational Psychology Service Self Evaluate
Quality Management in Local Authority Educational Psychology Services Self-evaluation for quality improvement Quality Management in Local Authority Educational Psychology Services Self-evaluation for quality
More informationTourist Destination Questionnaire
Tourist Destination Questionnaire Dear Sir or Madam! Good morning/afternoon and welcome to our tourist destination. We are pleased that you decided to stay here. If you have spent at least one night at
More informationA RESEARCH PAPER ON STUDY OF EMPLOYEE S PERFORMANCE MANAGEMENT SYSTEM. D. B. Bagul, Ph. D
A RESEARCH PAPER ON STUDY OF EMPLOYEE S PERFORMANCE MANAGEMENT SYSTEM D. B. Bagul, Ph. D Director RJSPM, Institute of Computer and Management Research,Alandi Pune Abstract Managing human resources in today's
More informationData Collection Strategies 1. Bonus Table 1 Strengths and Weaknesses of Tests
Data Collection Strategies 1 Bonus Table 1 Strengths and Weaknesses of Tests Strengths of tests (especially standardized tests) Can provide measures of many characteristics of people. Often standardized
More informationControl and Accountability Tools - Spot Checks
Control and Accountability Tools - Spot Checks Spot Check or Sample-Based Site Monitoring: Application in Colombia Familias en Accion By Maria Claudia Vasquez (18 pages) Definition of Spot Check Mechanism
More informationEvaluating the Performance of Salespeople
Evaluating the Performance of Salespeople Purposes of Salesperson Performance Evaluations 1. To ensure that compensation and other reward disbursements are consistent with actual salesperson performance
More informationSafe and Healthy Workplace Environments using Effective Industrial Hygiene Management Systems. By Matt Noth
Safe and Healthy Workplace Environments using Effective Industrial Hygiene Management Systems By Matt Noth 2 Safe and Healthy Workplace Environments Using Effective Industrial Hygiene Management Systems
More informationMarketing Research for Nonprofits. Brad Majors Goodwill Industries of Upstate/Midlands SC
Marketing Research for Nonprofits Brad Majors Goodwill Industries of Upstate/Midlands SC You can only improve something if you can measure it. William Thomson, Lord Kelvin Marketing Research The systematic
More informationUnit guide for Unit 1-Introduction to Small Business
Introduction Business Studies EDEXCEL GCSE in Business Studies Unit guide for Unit 1-Introduction to Small Business This unit is measured by examination and is worth 25% of your qualification This guide
More informationIn search of good practice in school self-evaluation: An exploratory study in secondary schools
In search of good practice in school self-evaluation: An exploratory study in secondary schools Geert Devos Jef C. Verhoeven 10/20/2006 Good Practice Self-evaluation 1 1. Problem How do educational experts
More informationPatient Satisfaction Surveys
P P R C PHYSICIAN PRACTICE RESOURCE CENTER PHYSICIAN PRACTICE RESOURCE CENTER PPRC is a service for physicians provided by the Massachusetts Medical Society Patient Satisfaction Surveys This resource kit
More informationMARK3220 MARKETING RESEARCH
MARK3220 MARKETING RESEARCH Fall 2013 Section: L1 Syllabus Instructor Teaching Assistant Ralf van der Lans Lily Wong Room LSK 4003 Room LSK 4025 Tel: 2358-7706 Tel: 2358-7705 rlans@ust.hk lilywong@ust.hk
More informationAssessing the Success of ICT s from a User Perspective: Case Study of Coffee Research Foundation, Kenya
Assessing the Success of ICT s from a User Perspective: Case Study of Coffee Research Foundation, Kenya Michael W. Makokha 1 & Daniel O. Ochieng 1 1 School of Computing and Informatics, University of Nairobi,
More informationDr. Ma. Celeste T. Gonzalez Accreditor and Commission Member, PAASCU Chairperson, Education Department, Ateneo de Manila University
Dr. Ma. Celeste T. Gonzalez Accreditor and Commission Member, PAASCU Chairperson, Education Department, Ateneo de Manila University Ateneo de Manila University De La Salle University College of the Holy
More informationSCHOOL BOARD SELF-EVALUATION
SCHOOL BOARD SELF-EVALUATION This evaluation is based on the six dimensions of board competency, a description of successful board practices uncovered during the Trustee Demonstration Project. This five-year
More informationPerformance Appraisal: From Appreciation to Dismissal
Josephine Tam jpytam@hawaii.edu LIS 650 Management of Libraries & Information Centers Fall 2005 Dr Wertheimer Performance Appraisal: From Appreciation to Dismissal INTRODUCTION Our performance is being
More informationREVENUE BUREAU ANNUAL PERFORMANCE EVALUATION PURPOSE & PROCESS SUBJECT TO LMC REVIEW AND REVISION IN SEPTEMBER 2009 INTRODUCTION
REVENUE BUREAU ANNUAL PERFORMANCE EVALUATION PURPOSE & PROCESS SUBJECT TO LMC REVIEW AND REVISION IN SEPTEMBER 2009 INTRODUCTION The annual Performance Evaluation (PE) is a communication tool designed
More informationAN ANALYTICAL STUDY OF PERFORMANCE APPRAISAL SYSTEM OF THE SELECTED INFORMATION TECHNOLOGY ENABLED SERVICES (ITES) COMPANIES
135 AN ANALYTICAL STUDY OF PERFORMANCE APPRAISAL SYSTEM OF THE SELECTED INFORMATION TECHNOLOGY ENABLED SERVICES (ITES) COMPANIES ABSTRACT SHREYA RUSTUM VIRANI* *Assistant Professor, Jayawantrao Sawant
More informationQualitative Methods in Language Testing and Assessment. Day One 9.00 10.30
Qualitative Methods in Language Testing and Assessment Day One 9.00 10.30 Introductions Overview of qualitative methods in language testing and assessment Who we are Workshop programme Introductions Name
More informationIndependent third-party company specialized in second and third-party audits
Independent third-party company specialized in second and third-party audits SOCIETY PRESENTATION From several years, AUDIT S.r.l. deals with second and third-party audit services for verification of compliance
More informationAssurance Engagements
IFAC International Auditing and Assurance Standards Board March 2003 Exposure Draft Response Due Date June 30, 2003 Assurance Engagements Proposed International Framework For Assurance Engagements, Proposed
More informationValue of Accreditation: Review of Evidence
Value of Accreditation: Review of Evidence Mayer Brezis, MD MPH, Professor of Medicine Center for Clinical Quality and Safety Hadassah Hebrew University Medical Center Hadassah Board Quality Committee
More informationA Quality Assurance Model for Training Government Teachers. and Educational Officers of Educational Service Area Office
A Quality Assurance Model for Training Government Teachers and Educational Officers of Educational Service Area Office Sompoom Baitiang Faculty of Education, Mahasarakham University *E-mail : sompoomb@gmail.com
More informationMeasuring client s satisfaction the integrated management System of the Post-Service Satisfaction Survey at Statistics Portugal
Measuring client s satisfaction the integrated management System of the Post-Service Satisfaction Survey at Statistics Portugal Maria João ZILHÃO Head of the Planning, Control and Quality Unit, Statistics
More informationKey performance indicators
Key performance indicators Winning tips and common challenges Having an effective key performance indicator (KPI) selection and monitoring process is becoming increasingly critical in today s competitive
More informationQUALITY MANAGEMENT RECOMMENDATIONS FOR VOCATIONAL EDUCATION AND TRAINING
QUALITY MANAGEMENT RECOMMENDATIONS FOR VOCATIONAL EDUCATION AND TRAINING Recommendations Working Group PREFACE Vocational education and training (VET) and those responsible for providing it play more and
More informationUsing Workforce Analytics to Reduce Employee Turnover
Using Workforce Analytics to Reduce Employee Turnover White Paper This White Paper describes the challenges of reducing employee turnover in shift based organizations, and introduces Otipo s innovative
More informationChapter 5 Market Research and Business Intelligence 2001.
Chapter 5 Market Research and Business Intelligence Lessons from Vignette 5 Advertising networks track consumers online Tracking can: reveal consumer preferences lead to better pricing decisions enable
More informationCity Vision College 405: Financial Planning for Nonprofits. I want to help you fulfill God s plans for you and your organization!
City Vision College 405: Financial Planning for Nonprofits Organizations - Syllabus Dr. Barbara Clemenson, CPA, CFRE SDG Nonprofit Consulting Euclid, Ohio 44132 Introduction to both City Vision College
More informationPart One. Determining and Aligning the CRM Vision: Overview
Part One Determining and Aligning the CRM Vision: Overview O V E R V I E W The CRM vision is the starting point in the achievement of performance driven CRM. It directs us to the desired end state and
More informationDetermine whether the data are qualitative or quantitative. 8) the colors of automobiles on a used car lot Answer: qualitative
Name Score: Math 227 Review Exam 1 Chapter 2& Fall 2011 ********************************************************************************************************************** SHORT ANSWER. Show work on
More informationBecoming partners in law firms: The interplay between transparency and strategic considerations
Jo Beatrix Aschenbrenner, LL.M., Ph.D. Becoming partners in law firms: The interplay between transparency and strategic considerations Summary of main results First who, then what! 1 What kind of support
More informationMHR 412: Management Consulting. Loren Kuzuhara Department of Management and Human Resources
MHR 412: Management Consulting Loren Kuzuhara Department of Management and Human Resources Spring 2012 1 MHR 412: Management Consulting Spring 2012 http://courses.bus.wisc.edu/ Instructor Class Time Loren
More informationLEADS Summary of Offerings
LEADS Summary of Offerings MARCH 2015 Organizational Leadership Development LEADS Diagnostic Assessment LEADS 360 Aggregate Report Interpretation Bringing LEADS to Life LEADS Learning Series LEADS Internal
More informationFOOTHILL-DE ANZA COMMUNITY COLLEGE DISTRICT
APPENDIX C FOOTHILL-DE ANZA COMMUNITY COLLEGE DISTRICT ADMINISTRATIVE PERFORMANCE APPRAISAL FORM Philosophy and Policy The performance of all Foothill-De Anza Community College District administrators
More informationMorningstar Qualitative Rating & Morningstar Fund Research Report
Morningstar Qualitative Rating & Morningstar Fund Research Report February, 2009 2009 Morningstar, Inc. All rights reserved. The information in this document is the property of Morningstar, Inc. Reproduction
More informationManaging Customer Knowledge in the e-business Environment: A Framework and System
Managing Customer Knowledge in the e-business Environment: A Framework and System Jaewoo Jung 1, Woojong Suh 2, Heeseok Lee 2 PriceWaterhouseCoopers 16F Coryo Finance Center Building, 23-6, Youdio, Youngdungpo-Ku,
More informationMSU Departmental Assessment Plan 2007-2009
Department: Psychology MSU Departmental Assessment Plan 2007-2009 Department Head: Richard A. Block Assessment Coordinator: Richard A. Block Degrees/Majors/Options Offered by Department B.S. in Psychology
More informationOrganizations are facing the challenges of multiple nature. Almost all these challenges demands the organization to recognize and embrace the change.
Dr. Bharat Ahuja Theme of the Paper It is an effort to understand the impact of change on business and organizations especially in perspective of changing Market trends, Customer Expectations and what
More informationUniversity of Reading Postgraduate Research Programmes Admissions Policy
University of Reading Postgraduate Research Programmes Admissions Policy 1 General Statement 1.1 The University Senate is responsible for the admission of postgraduate research students to the University
More informationChange Management in an Engineering Organization (A Case Study)
Change Management in an Engineering Organization (A Case Study) Mohammad Khodadad Kani PMO Department, Mana Company, Iran & Leila Salimi, PMO Department, Mana Company, Iran Abstract: This paper introduces
More informationOur comments concerning internal control and other significant matters are presented as follows:
MANAGEMENT LETTER Board of Directors Indianapolis, Indiana In planning and performing our audit of the consolidated financial statements of TCM International Institute, Inc. and European Evangelistic Society
More information