Change Management in an Engineering Organization (A Case Study)
|
|
- Oswald Higgins
- 8 years ago
- Views:
Transcription
1 Change Management in an Engineering Organization (A Case Study) Mohammad Khodadad Kani PMO Department, Mana Company, Iran & Leila Salimi, PMO Department, Mana Company, Iran Abstract: This paper introduces a model aimed at improving the quality factors in an engineering organization. Considering, the most engineering organizations are project oriented, so there is needed to change their conventional approach to propose modern and reliable economic services of good quality in the construction industry. In today s world, it is impossible to imagine static environment with few changes, however, procedure of managing this environment necessarily requires recognition of all aspects. Change management is responses of manager to environment changes. Mainly, purpose of change management is reducing tasks disorder. On the other hand, each change is equal to gain some opportunities development. In order to have successful changes, the change process must be clear which proper leadership and obvious communication are needed. This research provided process of changes in an engineering organization (MANA) as a case study. Necessity of change had been found by its manager whereas there were various objectives to develop organization. To obtain these goals, modern management science and change management theories have been used and some improvement projects were defined. These projects included preparing strategy, promotion of human resources (environmental changes; better qualification; improving capabilities of engineering with employing centralized experts instead of outsourcing), improving coordination procedures by management information systems, managing projects by using project management standards and finally implementing enterprise project management. Based on case study by the authors involving the construction industry, this paper reports on quantitative methods on the efficiency of changes. Keywords: Change Management, Project, Engineering Organization Introduction Organizational renewal is an important issue in strategic management, and this is a basic element to make organizations alive in a competitive market, so for each company, planning renewal programs is always needed to deal with ambiguities and be innovative, however, there might be some challenges to accept changes. Rigidity in organizational structure creates an organizational viscosity (due to vertical layers of management) and conflict of interest (between functional divisions), that affects the organizational renewal [1]. Managing change cycle is a renewal process. The first person who explained Organizational Renewal was Likert [2]. After that, a method of renewal processes interpreted by Lippitt emphasized that renewal needs would be changed periodically, and each of organizations has a life cycle [3]. Change approach in management is systematic approach which based on process. Process first initiates in a particular time then will be finished, so change management is a process with awareness. This research provided process of changes in an engineering organization (MANA) as a case study. The company described in this case is engaged in engineering consultancy which involved in design and build commercial and residential buildings. In this case all activities through change management are explained and quantitative methods on the efficiency of changes explored.
2 What is change management? Change management is a structured and strategic approach to initiate and manage the change process in the organization structure and culture as well as the individuals/teams behavior and attitude towards the change transition in the field of the business processes, technology implementation or any other policies of an enterprise. Change management is about modifying or transforming organizations in order to maintain or improve their effectiveness [4]. Change management models There are several change management models that the enterprises follow while undertaking the change management process depending upon the ground realities and the organizational culture of the enterprise seeking the change process. One of such models popularly known as ADKAR model [5] describes five factors for the change to be realized successfully on an individual level that are as follows: 1. Creating Awareness why the change is needed 2. Inculcating Desire to co-operate and participate in the change process 3. Providing and collating Knowledge to guide the change process 4. Developing Ability and appropriate skills to drive the change process 5. Formulating Reinforcement strategy and plans to sustain the change process The ADKAR model is designed to focus teams on specific activities that will impact results. The benefits to this model include; evaluating employee resistance, help employees transition through the process, create employee specific action plans, and develop a change management plan with employees [5]. Research model Accurate strategy and methodology selection are principally causes of success or failure, this paper will now introduces a model for the change management process which gained from researching change management theories; best practices of successful organizations and function of project oriented engineering organizations. The steps of this model are included in: 1. Change Identification 2. Goal Setting 3. Current State Evaluation 4. Implementation 5. Oppose to Halted Factors 6. Continues Improvement and Control Case study research Since 2000, Mana has been founded as an engineering consultancy company with project oriented function. To take advantage of architecture and civil engineer experts it has done some private or public projects, however, without knowledge of management could pass successfully its childhood. But contemporary with globalization, necessity of change had been found by leadership, so the following stages executed during the last year: 1. Change Identification
3 Awareness of necessity for organizational renewal created in the life cycle of company to preserve local competitive market and being capable to take global market in future. 2. Goal Setting Positive consequences of change process were listed to make better sense about changes. This list components including: a) Better quality of services to client b) Achieve much more income c) Go ahead of rivals d) Prepare modern engineering standards in the construction industry e) Better management for referred projects 3. Current State Evaluation In the Mana Company there are some potentialities such as skills, knowledge, financial resources and human resources which are elements to support change process, but these were not utilized with management methods. In addition, considering capability of company and its target it was needed to engage some new specialties and also there was not any procedure for communication between employees. 4. Implementation In a change process, the most important points to start up are those which have maximum problems, so in order to solve these problems some improvement projects were defined as below: a) Promotion of human resources (prepare and modify organization structure to modern matrix structure instead of hierarchy structure; execute evaluation systems based on 360 degree evaluation; employing centralized experts instead of outsourcing) b) Improving coordination procedures by management information systems: In the Current State Evaluation stage it was recognized that the most problematic thing is method of communication between different departments, so responsibility matrix and information flow diagram prepared for design and build units. After that, by utilizing information systems to integrate activities in each unit, employees could simply share their needs or basic data and also managers could extract reports from reliable and integrated system. c) Managing projects by using project management standards and finally implementing enterprise project management: First of all project charter was created for each project, then responsibilities matrix applied, after it scheduling and checklists prepared for both phases design and construction. This led to control quality by filling out the checklists and clarify inspection points through every process. According to defined information systems, all of the members of project team could use their own required information by online accessible project charter. Finally, project book as a document which has characteristic of lessons learned prepared for projects. 5. Oppose to Halted Factors The most problem which will be occurred during the implementing change process is resistance, so for an organization which wants to prevent problems it is extensively important to response to employees (internal customer). In order to oppose to negative factors and reduce resistance, below activities performed: a) Interior design with suitable work environment ergonomics b) Training self management, appropriate communications and teamwork to employees which lead to increase professional capability of personnel
4 c) Arranging coordination meetings and clarify management strategies to middle managers and also to employees d) Encouraging employees to cooperate in improvement projects e) Exactly making known for employees the whole processes in the field of their own 6. Continues Improvement and Control At this point in the project, we know the actual performance of the change management process and what the process is capable of doing if it is operated according to established procedures. A system measurement of the performance is actually needed during the all steps of implementation change management in order to being capable to compare achievements and the objectives. This helps leadership to manage change process with systematic well-timed feedbacks. Although the feedbacks might be positive or negative but in the negative cases some efforts will be used to understand what the mistake is. For instance in the Mana Company there are some evaluation forms which must fill out by clients to modify or complete execution experiments and all of that will be used to improve processes of the project execution team. A method to measure performance The purpose of this paper is to develop a method that will help companies recognize weak points in their change management process and improve it. To measure quantity of success in the change management process, a procedure was defined in Mana Company which has 5 criteria effectiveness. The first three of them are involved in leading to predetermined quality and time, including: client satisfaction, improving engineering standards, and information systems. The last two criteria are employees satisfaction, and cost reduction. With applying this procedure it will be recognized that how much of the objectives are occurred by implementing change management, so a questionnaire has been prepared to evaluate the results of implementing change management (see Appendix 1). The questions in this questionnaire refer to all phases of the change management process and require answers that are in fact assessments ranging between 1 and 10. Assessments are entered for all points marked with a bullet. Each column from 1 5 refers to one of the criteria: 1. Client Satisfaction, 2. Employees Satisfaction, 3. Improving Engineering Standards, 4. Information Systems and 5. Cost Reduction Assessments for each of the criteria are obtained by calculating the average value for each column. A graphical example of assessments based on the stated criteria is shown in Fig. 1. Analysis of the questionnaire shows that the greatest influence of change implementation is Information systems.
5 Cost Reduction Client Satisfaction Employees Satisfaction Series1 Information Systems Improving Engineering Standards Fig.1. Criteria for efficiency of change management process Conclusion Most of the organizations don t have a special procedure to manage their change plans, so it leads to failure and also takes worth cost. Gaining success in an organization needs appropriate strategy which adapted to organization and its functional structure. In this paper, we suggested a model to eliminate probable problems thorough the change management. According to this model we defined the change management process to 6 sequenced phases: 1. Change Identification 2. Setting Goals 3. Current State Evaluation 4. Implementation 5. Oppose to Halted Factors and 6. Continues Improvement and Control. In addition we outlined a method for analyzing change management effectiveness in a project oriented engineering organization. This approach indicates that how it can be possible to manage changes and measure performance of execution change process. Appendix 1. Questionnaire for evaluation the change management process. Questions Criteria 1 Change Identification There is organizational support for change management. 1-2 The organization places incentives to implement changes. 1-3 There are quick responses to the market. 1-4 Employees know organization strategies definitely. 2 Goal Setting 2-1 The goal setting is in the way of market requirements.
6 2-2 In the goal setting noticed to organization capabilities. 3 Current State Evaluation 3-1 Required resources are prepared. 3-2 The organizational opportunities are used in the best way. 3-3 The expert knowledge of employees is used optimally. 3-4 The required potentialities are available. 4 Implementation 4-1 Priorities have been identified. 4-2 Specific procedure has been prepared for internal and external communications. 4-3 Checklists of process control have been prepared. 4-4 There is a procedure to evaluate employees. 4-5 There is adequate and suitable training for adaptation employees to the changes. 4-6 The conditions of environmental work is appropriate. 4-7 The efforts of management and employees combined to achieve a desired change. 5 Oppose to Halted Factors 5-1 There are adequate incentives to make employees cooperate with changes. 5-2 Meetings between different departments are continuously. 5-3 Employees understood their own process exactly. 6 Continues Improvement and Control 6-1 Continues improvement of processes applied by all who are involved. 6-2 Changes in documentation would not make process to be harder. 6-3 The feedbacks of employees confrontation to the changes are timely. 6-4 The entire change process is computer-aided. Key: 1.Client Satisfaction, 2.Employees Satisfaction, 3.Improving Engineering Standards, 4. Information systems, 5.Cost Reduction Assessment: (-)1, 2,3,4,5,6,7,8,9,10(+) References [1] Datta, Avimanyu. Sukumar RayChaudhuri. " Modeling the Effect of Rigidity in Organizational Structure on Organizational self Renewal and Knowledge Diffusion ", [2] Likert, Rensis. New Patterns of Management, New York: McGraw Hill Book Company, 1961.work life counseling, 1991(ED ). [3] Lippitt. Gordon L. "Organizational Renewal: Achieving viability in a changing world" New York: Appleton- Canlury- crofts, [4] Hayes, J. The Theory and Practice of Change Management. Second Edition. Palgrave Macmillan, Hampshire, [5] "ADKAR" - a model for change management. Change management tutorial series. Prosci, Accessed August 21, 2006.
CORPORATE QUALITY MANUAL
Corporate Quality Manual Preface The following Corporate Quality Manual is written within the framework of ISO 9001:2008 Quality System by the employees of CyberOptics. CyberOptics recognizes the importance
More informationPerformance Management Systems Its Challenges
Performance Management Systems Its Challenges * Ms.Merl yn Masca ren has * F acult y, In d i an Education S o ci et y s M anag em ent Colleg e an d Research C en t re, Mumbai 400050 ABSTRACT A performance
More informationASSESSMENT CENTER FOR IDENTIFYING POTENTIAL PROJECT MANAGERS: A CHANCE FOR SYSTEMATIC HUMAN RESOURCE DEVELOPMENT
ASSESSMENT CENTER FOR IDENTIFYING POTENTIAL PROJECT MANAGERS: A CHANCE FOR SYSTEMATIC HUMAN RESOURCE DEVELOPMENT Dipl. Psych. Ingo Heyn, ALLIANZ LEBENSVERSICHERUNGS-AG, Germany, 1999 Paper for the 6th
More informationCustomer Satisfaction Using Surveys
Introduction Customer Satisfaction is the measure that indicates current and can be a leading indicator for future performance. Although each individual or organization may have their own expectations,
More informationModule 7: Change Management
Module 7: Change Module 7: Change Integrating Project with Change They think by installing this system they will end my services let us see if they will ever manage to get it done What is the purpose of
More informationTDWI strives to provide course books that are content-rich and that serve as useful reference documents after a class has ended.
Previews of TDWI course books offer an opportunity to see the quality of our material and help you to select the courses that best fit your needs. The previews cannot be printed. TDWI strives to provide
More informationSimulating Distributed Leadership. Dr Ian Heywood and Russell Williams
Simulating Distributed Leadership Dr Ian Heywood and Russell Williams 24 th June 2013 1 1. Aims and Objectives The aim of the project was to evaluate an on-line simulation designed to help MBA students
More informationTHE EXISTING BARRIERS IN IMPLEMENTING TOTAL QUALITY MANAGEMENT
THE EXISTING BARRIERS IN IMPLEMENTING TOTAL QUALITY MANAGEMENT Sălăgean Horaţiu Cătălin 1, Bâlc Bogdan 2, Gârbacea Răzvan Dimitrie 3 1, 2, 3, Department of Management, FSEGA, UBB, Cluj-Napoca, România
More informationLearning about the influence of certain strategies and communication structures in the organizational effectiveness
Learning about the influence of certain strategies and communication structures in the organizational effectiveness Ricardo Barros 1, Catalina Ramírez 2, Katherine Stradaioli 3 1 Universidad de los Andes,
More informationAccording to their level of determination, projects can be categorized into a hierarchy of human rational activities:
1 Basics 1.1 Project and Project Management Basics 1.1.1 Perception of Projects Projects are undertakings characterized by the uniqueness of their entire features and conditions. The lack of previous experience
More information1. Which of the following terms would you find in Prosci s definition of Change Management?
PROSCI ADVANCED CHANGE MANAGEMENT EXAM Email your completed exam to info@beinghuman.com.au Your name: Date: Part A: Multiple Choice Questions 1. Which of the following terms would you find in Prosci s
More informationExit Interview with Dean, Department Chair and Leadership Team: March 22, 2012
University of La Verne College of Education and Organizational Leadership Doctoral Program in Organizational Leadership External Review of Self Report External Examiner Report Prepared by: Jim Cox, Ph.D.
More informationManaging Change in Organizations. Sonja Streuber, PMP, SSBB
Managing Change in Organizations Sonja Streuber, PMP, SSBB Sonja Streuber Project Mgmt & Engineering, Six Sigma, Risk Mgmt & Risk Analysis: 2000 2003 Agilent Technologies 2003 2009 Lockheed Martin 2009
More informationCHAPTER 5 COMPETITIVE ADVANTAGE AND STRATEGIC MANAGEMENT FOR PERFORMANCE EXCELLENCE
CHAPTER 5 COMPETITIVE ADVANTAGE AND STRATEGIC MANAGEMENT FOR PERFORMANCE EXCELLENCE TRUE/FALSE QUESTIONS 1. Core competence process by which the members of an organization envision its future and develop
More informationAbstract. ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS DECEMBER 2012 VOL 4, NO 8
Approaches of Performance Evaluation in Organizations Majid Ghanbari Shahraji 1, Mostafa Rashidipanah 2,Reza Soltaninasanb 3, Mona Pournorouz Golroudbari 4, Amir Tavakoli 5, Sorous Khorshidifard 6, Mohammad
More informationOrganizational development of trade unions An instrument for self diagnosis Elaborated on the basis of an experience in Latin America.
Organizational development of trade unions An instrument for self diagnosis Elaborated on the basis of an experience in Latin America FNV Mondiaal 2007 INDICE INTRODUCTION I. Concepts 1. What is organizational
More informationMNASQ Program Meeting October 9, 2012
Best Practices in Change Management MNASQ Program Meeting October 9, 2012 WHY CHANGE MANAGEMENT? 2 Why Change Management? Increases probability of project success Manages employee resistance to change
More informationORGANISATIONAL DIAGNOSIS QUESTIONNAIRE (ODQ)
ORGANISATIONAL DIAGNOSIS QUESTIONNAIRE (ODQ) Robert C. Preziosi Both internal and external organization development (OD) consultants at some point in the consulting process must address the question of
More informationTHE RELATIONSHIP BETWEEN ORGANIZATIONAL CULTURES, HUMAN RESOURCES MANAGEMENT (HRM) IN CONSTRUCTION BUSINESS
218 THE RELATIONSHIP BETWEEN ORGANIZATIONAL CULTURES, HUMAN RESOURCES MANAGEMENT (HRM) IN CONSTRUCTION BUSINESS ABSTRACT HOOMAN ABADI*; ROUZBEH ABADI** *Faculty of Civil Engineering, Universiti Teknologi
More informationInformation Technology Project Oversight Framework
i This Page Intentionally Left Blank i Table of Contents SECTION 1: INTRODUCTION AND OVERVIEW...1 SECTION 2: PROJECT CLASSIFICATION FOR OVERSIGHT...7 SECTION 3: DEPARTMENT PROJECT MANAGEMENT REQUIREMENTS...11
More informationCII Best Practices Guide: Improving Project Performance
Construction Industry Institute CII Best Practices Guide: Improving Project Performance T F A R D Implementation Resource 166-3 Version 4.0 CII Best Practices Guide: Improving Project Performance Prepared
More informationT109 Architectural Technology MTCU Code 60600 Program Learning Outcomes
T109 Architectural Technology MTCU Code 60600 Program Learning Outcomes Synopsis of the Vocational Learning Outcomes* The graduate has reliably demonstrated the ability to 1. communicate with clients,
More informationHow To Be A Successful Employee
Attention to Detail Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved. Provides accurate, consistent numbers on all paperwork Provides information
More informationMeasurement Information Model
mcgarry02.qxd 9/7/01 1:27 PM Page 13 2 Information Model This chapter describes one of the fundamental measurement concepts of Practical Software, the Information Model. The Information Model provides
More informationInternal Quality Management System Audit Checklist (ISO9001:2015) Q# ISO 9001:2015 Clause Audit Question Audit Evidence 4 Context of the Organization
Internal Quality Management System Audit Checklist (ISO9001:2015) Q# ISO 9001:2015 Clause Audit Question Audit Evidence 4 Context of the Organization 4.1 Understanding the organization and its context
More informationPart One. Determining and Aligning the CRM Vision: Overview
Part One Determining and Aligning the CRM Vision: Overview O V E R V I E W The CRM vision is the starting point in the achievement of performance driven CRM. It directs us to the desired end state and
More informationGuide on Developing a HRM Plan
Guide on Developing a HRM Plan Civil Service Branch June 1996 Table of Contents Introduction What is a HRM Plan? Critical Success Factors for Developing the HRM Plan A Shift in Mindset The HRM Plan in
More informationPerformance Appraisal System to Improve Construction Productivity paper submitted to International Journal of Scientific and Research Publications
International Journal of Scientific and Research Publications, Volume 3, Issue 11, November 2013 1 Performance Appraisal System to Improve Construction Productivity paper submitted to International Journal
More informationExtracted from Strategic Planning for Political Parties: A Practical Tool International Institute for Democracy and Electoral Assistance 2013.
Extracted from Strategic Planning for Political Parties: A Practical Tool International Institute for Democracy and Electoral Assistance 2013. International IDEA, Strömsborg, 103 34 Stockholm, Sweden Phone
More informationORGANIZATIONAL CULTURE - AN ESSENTIAL FACTOR FOR INCREASING THE COMPETITIVENESS OF A COMPANY
ROMANIAN ACADEMY COSTIN C. KIRIŢESCU NATIONAL INSTITUTE OF ECONOMIC RESEARCH ORGANIZATIONAL CULTURE - AN ESSENTIAL FACTOR FOR INCREASING THE COMPETITIVENESS OF A COMPANY Thesis Coordinator Prof. Univ.
More informationChange Management in an IT Methodology Context
Change Management in an IT Methodology Context The Experience of TEDO (Technology Enterprise Delivery Office) December 2012 Speakers: Lydia Galanti (lydia.galanti@tdassurance.com) Iphigénie Ndiaye (iphigenie.ndiaye@tdassurance.com)
More informationQuality Manual ISO 9001:2015 Quality Management System
Quality management input comprises the standard requirements from ISO 9001:2015 which are deployed by our organization to achieve customer satisfaction through process control. Quality Manual ISO 9001:2015
More informationThe analysis of the frequency of performance appraisal methods use in businesses
The analysis of the frequency of performance appraisal methods use in businesses Jana Cocuľová University of Prešov in Prešov Department of management Konštantínova ul. 16, 080 01 Prešov, Slovakia jana.coculova@unipo.sk
More informationSYSTEMS OF QUALITY MANAGEMENT IN THE BUILDING TRADE: ON THE RUSSIAN PRACTICE
SYSTEMS OF QUALITY MANAGEMENT IN THE BUILDING TRADE: ON THE RUSSIAN PRACTICE Tatjana Fedoseeva Manager of Integrated Quality Systems, Chair, EOQ quality manager; Respublikanskaya Str 42\24, Yaroslavl,
More informationACADEMIC WRITING STYLES HIGHER LEARNING SKILLS
ACADEMIC WRITING STYLES HIGHER LEARNING SKILLS INTRODUCTION: Almost all students find their writing skills improve significantly at university. This is due to the additional practice of writing and the
More informationUse of Measurements and Metrics for the Project Management Office (PMO)
Use of Measurements and Metrics for the Project Management Office (PMO) Presented by: Joseph Raynus Founder & Principal Consultant ShareDynamics, Inc. The Paradigm Paradigm: A set of assumptions, concepts,
More informationSOLUTION: BUSINESS MANAGEMENT, MAY 2014. (b) Factors to consider when deciding on the appropriate structure for an organization include the following:
SOLUTION 1 (a) The structure of an organization defines the patterns of communication, the system of control and the command structure. (b) Factors to consider when deciding on the appropriate structure
More informationBusiness Logistics Specialist Position Description
Specialist Position Description March 23, 2015 MIT Specialist Position Description March 23, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency Level
More informationHRM. Human Resource Management Rapid Assessment Tool. A Guide for Strengthening HRM Systems. for Health Organizations. 3rd edition
HRM Human Resource Management Rapid Assessment Tool for Health Organizations A Guide for Strengthening HRM Systems 3rd edition . Human Resource Management Rapid Assessment Tool Copyright 2005, renewed
More informationStep by Step Project Planning
Step by Step Project Planning Contents Introduction The Planning Process 1 Create a Project Plan...1 Create a Resource Plan...1 Create a Financial Plan...1 Create a Quality Plan...2 Create a Risk Plan...2
More informationChange Management. Prepared for the U.S. Department of State Digital Video Conference for New Zealand Institute of Management, 18 June 2004
Change Management Prepared for the U.S. Department of State Digital Video Conference for New Zealand Institute of Management, 18 June 2004 Jeff Hiatt Founder, Change Management Learning Center and author
More informationPerformance Management Guide
Performance Management Guide Civil Service Bureau 1999 Contents Introduction Objectives of A Performance Management System Features of A Good Staff Performance Management System Conclusion Sources of Advice
More informationUser experience prototype requirements PROJECT MANAGEMENT PLAN
Tallinn University Institute of Informatics User experience prototype requirements PROJECT MANAGEMENT PLAN Authors Roger Puks Erkki Saarnit Ekaterina Shafeeva Maria Angelica Medina Angarita Lecturer Peeter
More information(Refer Slide Time: 01:52)
Software Engineering Prof. N. L. Sarda Computer Science & Engineering Indian Institute of Technology, Bombay Lecture - 2 Introduction to Software Engineering Challenges, Process Models etc (Part 2) This
More informationTH E. General Guidelines for Charting Your Career Path
TH E INDIVIDUAL DEVELOPMENT PLAN G U ID E General Guidelines for Charting Your Career Path Wildland Fire Leadership Development Program April 2010 TABLE OF CONTENTS Credits... ii Introduction... 1 What
More informationDEVELOPMENT OF FUZZY LOGIC MODEL FOR LEADERSHIP COMPETENCIES ASSESSMENT CASE STUDY: KHOUZESTAN STEEL COMPANY
DEVELOPMENT OF FUZZY LOGIC MODEL FOR LEADERSHIP COMPETENCIES ASSESSMENT CASE STUDY: KHOUZESTAN STEEL COMPANY 1 MOHAMMAD-ALI AFSHARKAZEMI, 2 DARIUSH GHOLAMZADEH, 3 AZADEH TAHVILDAR KHAZANEH 1 Department
More informationTeaching Methodology for 3D Animation
Abstract The field of 3d animation has addressed design processes and work practices in the design disciplines for in recent years. There are good reasons for considering the development of systematic
More informationThe Health and Family Planning Manager s Toolkit PERFORMANCE MANAGEMENT TOOL
The Health and Family Planning Manager s Toolkit PERFORMANCE MANAGEMENT TOOL Part I - Performance Planning and Review System Part II - Developing Performance Objectives Part III - Developing Job Descriptions
More informationThe Logical Framework Approach An Introduction 1
The Logical Framework Approach An Introduction 1 1. What is the Logical Framework Approach? 1.1. The background The Logical Framework Approach (LFA) was developed in the late 1960 s to assist the US Agency
More informationQuick Guide: Meeting ISO 55001 Requirements for Asset Management
Supplement to the IIMM 2011 Quick Guide: Meeting ISO 55001 Requirements for Asset Management Using the International Infrastructure Management Manual (IIMM) ISO 55001: What is required IIMM: How to get
More informationBusiness Analyst Position Description
Analyst Position Description September 4, 2015 Analysis Position Description September 4, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency Level Definitions...
More informationHow To Be A Person Centred Doctor
Person Centred Practice Guide to implementing person-centred practice in your health service Photo: 2008 ABC i Table of contents Section 1: Concept of person centred practice 1 Philosophy of care 2 - What
More informationProsci Change Management Certification Program
Prosci Change Management Certification Program Three-day open enrollment training in Prosci s globally-recognized change management process and tools Are we merely ship builders or leaders of change? Manage
More informationStrategic human resource management toolkit
19 205 Strategic human resource management toolkit The purpose of the toolkit is to provide the basis for conducting a strategic review of human resource management practices in order to develop and implement
More informationTEAM PRODUCTIVITY DEVELOPMENT PROPOSAL
DRAFT TEAM PRODUCTIVITY DEVELOPMENT PROPOSAL An initial draft proposal to determine the scale, scope and requirements of a team productivity development improvement program for a potential client Team
More informationThe establishment and advancement
Establishing Human Resources Management Systems in Large-Scale Stanka Koleva * Summary: The establishment of human resources management systems in large-scale business organizations is a challenging and
More informationINTERPRETATION OF SERVICE- ORIENTED ARCHITECTURE (SOA) WITH ORGANIZATIONAL STRATEGIC PLANNING
ISSN: 0976-2876 (Print) ISSN: 2250-0138(Online) INTERPRETATION OF SERVICE- ORIENTED ARCHITECTURE (SOA) WITH ORGANIZATIONAL STRATEGIC PLANNING MOHAMMAD GHASEMI a1 AND HAMIDREZA OVEISI KEIKHA b a Assistant
More informationINTEGRATED SALES MANAGEMENT: THE SINE QUA NON OF CRM SALES AUTOMATION
BPTrends December 2005 Integrated Sales Executive Summary INTEGRATED SALES MANAGEMENT: THE SINE QUA NON OF CRM SALES AUTOMATION Michael W. Lodato Conducting business in the new millennium is significantly
More informationThe Third Party Consultancy Company helps hospital
The Third Party Consultancy Company helps hospital optimize its IT management Cui Yong Dr. MA Jun, the president of Shanghai Changning Maternity & Infant Health Institute (SCMI) began her career of clinical
More informationOrganization architecture and profitability. Organizational architecture. Organizational architecture. Organizational architecture
13-1 Organization architecture and profitability Organizational architecture 13-2 Totality of a firm s organization, including structure, control systems, incentives, processes, culture and people. Superior
More informationProfile. Leadership Development Programs. Leadership Development. Approach to Leadership Development
Profile Leadership Development Programs Leadership Development Strong leadership will support an organisation in implementing change and driving the organisation from where it is now to where it needs
More informationQuestion bank relating to each chapter
Question bank relating to each chapter Chapter 1 Development of a strategic approach to marketing its culture; internal macro- and external micro-environmental issues 1. What factors have given rise to
More informationThe Essentials of Project Management, 4 th Edition By Dennis Lock (Review by R. Max Wideman, FPMI)
The Essentials of Project Management, 4 th Edition By Dennis Lock (Review by R. Max Wideman, FPMI) 12/13/15 Introduction The views expressed in this article are strictly those of Max Wideman. The contents
More informationCONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM
CONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM *Navid Aboulian Department of IT Management, Islamic Azad University, Science and Researches
More informationA Closer Look at BPM. January 2005
A Closer Look at BPM January 2005 15000 Weston Parkway Cary, NC 27513 Phone: (919) 678-0900 Fax: (919) 678-0901 E-mail: info@ultimus.com http://www.ultimus.com The Information contained in this document
More information1-04-10 Configuration Management: An Object-Based Method Barbara Dumas
1-04-10 Configuration Management: An Object-Based Method Barbara Dumas Payoff Configuration management (CM) helps an organization maintain an inventory of its software assets. In traditional CM systems,
More informationRunning Head: 360 DEGREE FEEDBACK 1. Leadership Skill Assessment: 360 Degree Feedback. Cheryl J. Servis. Virginia Commonwealth University
Running Head: 360 DEGREE FEEDBACK 1 Leadership Skill Assessment: 360 Degree Feedback Cheryl J. Servis Virginia Commonwealth University 360 DEGREE FEEDBACK 2 Leadership Skill Assessment: 360 Degree Feedback
More informationA Quality Assurance Model for Training Government Teachers. and Educational Officers of Educational Service Area Office
A Quality Assurance Model for Training Government Teachers and Educational Officers of Educational Service Area Office Sompoom Baitiang Faculty of Education, Mahasarakham University *E-mail : sompoomb@gmail.com
More informationThe Collaborative Service Delivery Matrix:
The Collaborative Service Delivery Matrix: A Decision Tool to Assist Local Governments A Product of the Enhanced Partnership of the ICMA, the Alliance for Innovation, and the Center for Urban Innovation
More informationJ. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication
2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Evaluation of the Impact of Change Management Dimensions on Increasing Organizational
More informationQuality Management System Manual
Quality Management System Manual This manual has been reviewed and approved for use by: Jack Zazulak President, Aurora Machine Limited March 07, 2011 Date - Copyright Notice - This document is the exclusive
More informationManagement of Change and Organizational Development. Batch: FO_J11_01 Subject: Management CS Foundation Programme The ICSI Ahmedabad Chapter
Management of Change and Organizational Development Batch: FO_J11_01 Subject: Management CS Foundation Programme The ICSI Ahmedabad Chapter Meaning of Change Change may be defined as a variation in the
More informationGEORGIA INSTITUTE OF TECHNOLOGY CLASSIFIED PERFORMANCE APPRAISAL RECORD FOR NON-SUPERVISORY EMPLOYEES EMPLOYEE NAME: EMPLOYEE IDENTIFICATION #:
GEORGIA INSTITUTE OF TECHNOLOGY CLASSIFIED PERFORMANCE APPRAISAL RECORD FOR NON-SUPERVISORY EMPLOYEES EMPLOYEE NAME: EMPLOYEE IDENTIFICATION #: JOB TITLE: REVIEWED BY: UNIT: DATE OF REVIEW: REVIEW PERIOD:
More informationSafety Through Accountability and Recognition Achieving a World Class Culture
Safety Through Accountability and Recognition Achieving a World Class Culture Paul Esposito, CIH, CSP, Inc. Health, Safety and Environmental Consultants Paul.esposito@esis.com Disclaimer Any opinions and
More informationCOMBINING MODIFIED DIAMOND MODEL AND SYSTEM IMPLEMENTATION STAGE TO EXPLORE THE ERP AND MES SYSTEM INTEGRATION CRITICAL FACTORS
COMBINING MODIFIED DIAMOND MODEL AND SYSTEM IMPLEMENTATION STAGE TO EXPLORE THE ERP AND MES SYSTEM INTEGRATION CRITICAL FACTORS Wei-Chih Hsu 1, Chao-Fang Su 2, Wang Huai i 3 1 Dept. Computer and Communication
More informationManual Guide of The Induction Program for New Employees in the Federal Government
United Arab Emirates Federal Authority For Government Human Resources Manual Guide of The Induction Program for New Employees in the Federal Government Building a Productive Institutional Culture @FAHR_UAE
More informationAn evaluation of the effectiveness of performance management systems on service delivery in the Zimbabwean civil service
An evaluation of the effectiveness of performance management systems on service delivery in the Zimbabwean civil service ABSTRACT P. Zvavahera National University of Science and Technology, Zimbabwe This
More informationProject Management Topics
S E C T I O N II T W O Project Management Topics SECTION II: PROJECT MANAGEMENT TOPICS TABLE OF CONTENTS Introduction 3 1. PROJECT TRIAGE 5 1.1 Gather the Data 7 1.2 Review and Analyze the Data 10 1.3
More informationInternational Association of Scientific Innovation and Research (IASIR) (An Association Unifying the Sciences, Engineering, and Applied Research)
International Association of Scientific Innovation and Research (IASIR) (An Association Unifying the Sciences, Engineering, and Applied Research) International Journal of Engineering, Business and Enterprise
More informationFactorial Analysis of Customer Relationship Management In Bangladesh *
Proceedings of the 8 th International Conference on Applied Informatics Eger, Hungary, January 27 30, 2010. Vol. 2. pp. 83 91. Factorial Analysis of Customer Relationship Management In Bangladesh * Nazmul
More information360 0 Performance Appraisal
360 0 Performance Appraisal B Ruth Sunitha Dept. of Business Management St. Martin s PG College of Technology Hyderabad, India rithsunithabusi@gmail.com Abstract 360-degree performance appraisal process
More informationHow to Doing Business Like a Professional Manager
LEADERSHIP AND MANAGEMENT IN BOSNIA AND HERZEGOVINA Author: Mile Vasic, PhD Abstract Do BH managers have different management practice than managers in other European countries? What personal and professional
More informationDarshan Institute of Engineering & Technology Unit : 10
1) Explain management spectrum or explain 4 p s of software system. Effective software project management focuses on the four P s: people, product, process, and project. The People People factor is very
More informationMarketing Basics (10 of 10)
Marketing Equilibrium Marketing Basics (10 of 10) Price Quantity Equilibrium is where supply and demand meet and are equal. Page 2 A Marketing Model (4 of 4) Define your company s strategy and how your
More informationKenya Revenue Authority (KRA)
Kenya Revenue Authority (KRA) Chief Manager - HR Development and Performance Management Job details Reference Number: KRA/HR02/14 Job Title: Chief Manager - HR Development and Performance Management Supervisor:
More informationBC Public Service Competencies
BC Public Service Competencies Competencies that support LEADING PEOPLE For Executive and Directors: Motivating for Peak Performance Motivating for peak performance involves knowledge and skills in using
More informationSystematic and Holistic IT Project Management Approach for Commercial Software. Theresa Kraft Lawrence Technological University
Systematic and Holistic IT Project Management Approach for Commercial Software Theresa Kraft Lawrence Technological University Agenda IT Project Failure Rates Literature Review Research Justification Research
More informationLESSON 4: Strategic planning to prevent corruption
The United Nations Convention against Corruption Safeguarding against Corruption in Major Public Events LESSON 4: Strategic planning to prevent corruption Planning a corruption-free event is based on effective
More informationDesigning a Metrics Dashboard for the Sales Organization By Mike Rose, Management Consultant.
Designing a Metrics Dashboard for the Sales Organization By Mike Rose, Management Consultant. Metrics can serve as critical measures of success for any organization and, in particular, the sales force
More informationISO 9001 Quality Management Systems. Tips for Internal Auditing
ISO 9001 Quality Management Systems Tips for Internal Auditing ...taking steps to improving your internal auditing. ISO 9001 Tips for Internal Auditing If you are developing or modifying your internal
More informationClive W Pack Managing Principal Louis A Allen Associates (Aust) Pty Ltd. March 1990.
DESIGNING A PERFORMANCE APPRAISAL SYSTEM THAT WORKS Clive W Pack Managing Principal Louis A Allen Associates (Aust) Pty Ltd. March 1990. INTRODUCTION: People are our most important asset. One of the best
More informationThe Credit Rehabilitation Program
APPENDIX G-3.b Background on the Dallas-Fort Worth Chapter 13 Debtor Education/Credit Rehabilitation Program (Prepared by Tim Truman and Tom Powers, Standing Chapter 13 Trustees) The purpose of the Dallas-Fort
More informationProsci Change Management
Prosci Change Management Driving results by managing the people side of change Manage CHANGE, MAXIMIZETM Performance Why Change Management? Change management provides a competitive advantage, allowing
More informationUnleashing your power through effective 360 feedback 1
Consulting with organizations that are committed to being an employer of choice. Unleashing your power through effective 360 feedback 1 What is feedback? Feedback is input from others. It reflects the
More informationComparative Study on Quality Assurance of Construction Project in Taiwan and Japan
Comparative Study on Quality Assurance of Project in Taiwan and Japan Tsung Chieh, T. National Yunlin University of Science & Technology, Taiwan (email: tctsai@ce.yuntech.edu.tw) Furusaka, S. Kyoto University,
More informationDevelop Project Charter. Develop Project Management Plan
Develop Charter Develop Charter is the process of developing documentation that formally authorizes a project or a phase. The documentation includes initial requirements that satisfy stakeholder needs
More informationEvaluating the Critical success factors of strategic customer relationship management (SCRM) in textile industry (with Fuzzy Approach)
International Research Journal of Applied and Basic Sciences 2015 Available online at www.irjabs.com ISSN 2251-838X / Vol, 9 (9): 1560-1567 Science Explorer Publications Evaluating the Critical success
More informationA guide to strategic human resource planning
A guide to strategic human resource planning By Workinfo.com, www.workinfo.com 1. Introduction A comprehensive Human Resource Strategy plays a vital role in the achievement of an organisation's overall
More informationContinuous Im rovement Pro rams/stewardshi
_/ --- -- --==- - -.. - -- -- - --- =-. " :, : " :. - -- - GOV RNAN Management Framework Continuous Im rovement Pro rams/stewardshi PUBLISHING BV (9 2000 all rights reserved 2004-02-04 Alignment of Organization
More informationPERCEPTION OF BUILDING CONSTRUCTION WORKERS TOWARDS SAFETY, HEALTH AND ENVIRONMENT
Journal of Engineering Science and Technology Vol. 2, No. 3 (2007) 271-279 School of Engineering, Taylor s University College PERCEPTION OF BUILDING CONSTRUCTION WORKERS TOWARDS SAFETY, HEALTH AND ENVIRONMENT
More information