Customer Focused Documentation The Lean Way. Unrestricted use only / Siemens AG All rights reserved.

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Julie Eaton
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1 Customer Focused Documentation The Lean Way

2 Customer Focused Documentation The Lean Way Jaya Choudhury 5-Dec-14 Page 2 MMM-YY Dec-14 Jaya Author

3 Top 10 things that a customer wants Involvement Speed Availability Courtesy Honesty Satisfaction Can-do attitude Skilled Service The little extra Appreciation 10-things-that-all-customers-want/ Page 3 MMM-YY July-14 Dec-14 Author Jaya & Thushara

4 Agenda 1 What is Lean Model of Software Development Life Cycle 2 Highlights of Lean Software Development 3 Documentation Process in Lean Model 4 Take Away Page 4 MMM-YY Aug-14 Dec-14 Author Jaya & Thushara

5 Agenda 1 What is Lean Model of Software Development Life Cycle 2 Highlights of Lean Software Development 3 Documentation Process in Lean Model 4 Take Away Page 5 MMM-YY Aug-14 Dec-14 Author Jaya & Thushara

6 History and Definition Lean manufacturing Originally called just-in-time production Adapted from the Toyota Production System Created by Sakichi Toyoda, Kiichiri Toyoda, and Taiichi Ohno Lean software development Originated in a book written by Mary Poppendieck and Tom Poppendieck Translation of lean manufacturing and lean IT principles and practices to the software development Page 6 MMM-YY Aug-14 Dec-14 Author Jaya & Thushara

7 Five Principles of Lean Value Understand how value is perceived by the customer What adds value to the customer Value streaming Removes waste from end to end value streams Flow Flow cleanly from start to finish Perfection Seek perfection through continual improvement Pull Focus of simulation What pulls the customer Page 7 MMM-YY Aug-14 Dec-14 Author Jaya & Thushara

8 Agenda 1 What is Lean Model of Software Development Life Cycle 2 Highlights of Lean Software Development 3 Documentation Process in Lean Model 4 Take Away Page 8 MMM-YY Aug-14 Dec-14 Author Jaya & Thushara

9 Development team structure is modified Product Customer team Components TAKT team 1 TAKT team 2 TAKT team n Chief Product Owner Product Owner Development team Part product owners Core development team TAKT Team Speaker Developers Tester TAKT is derived from the German word Taktzeit. In Lean context, it means cycle time. Page 9 MMM-YY July-14 Dec-14 Author Jaya & Thushara

10 Product development team introduces new streamlined roles Expert Team member Team structure CPO Architecture PO 1 PO 2 STT STA PPO 1 PPO 2 PPO 3 Quality Usability CM UDoc TTS 1 TTS 2 TTS 3 TTS 4 TTS 5 TTS 6 Developers (Representatives for Central Function processes) Architecture Configuration Management Usability User Documentation CPO Chief Product Owner STT System Testing PO Product Owner STA System Test Automation PPO Part Product Owner CM Configuration Management TTS TAKT Team Speaker Page 10 MMM-YY Aug-14 Dec-14 Author Jaya & Thushara UDoc User Documentation

11 New development model leads to new processes Development TAKTS Release Hardening TAKTS Backlog Requirement Document (BLRD) TAKT Kick-off meeting TAKT Analysis Review meeting Functional Document for User Documentation (FDUD) Page 11 MMM-YY July-14 Dec-14 Author Jaya & Thushara

12 New development model leads to new processes (continued) TAKT Board Stand up meeting Release Criteria Board Page 12 MMM-YY July-14 Dec-14 Author Jaya & Thushara

13 Agenda 1 What is Lean Model of Software Development Life Cycle 2 Highlights of Lean Software Development 3 Documentation Process in Lean Model 4 Take Away Page 13 MMM-YY Aug-14 Dec-14 Author Jaya & Thushara

14 New features Modification of Documentation Development Life Cycle Introduction of the role of User Documentation expert Defined responsibilities of User Documentation expert Increased responsibilities of User Documentation expert Introduction of FDUD Page 14 MMM-YY July-14 Dec-14 Author Jaya & Thushara

15 Responsibilities of a User Documentation Expert Plan and estimate the scope for UDoc Review FDUD Author in source language Translate documents in target languages Review and translate UI messages Track and fix defects CM tasks Migration Page 15 MMM-YY July-14 Dec-14 Author Jaya & Thushara

16 Methodology of creating software documentation in LEAN Analysis Review BLRD Release Kick-off Create Documentation requirements backlog Content Development in every TAKT Review UI message Review FDUD and Understanding requirement Authoring Technical review Content Development in every TAKT Finalize source content Documentation in final feature demo Merge documents to INT build Page 16 MMM-YY Dec-14 Author Jaya

17 Methodology of creating software documentation in LEAN Defect Fixing Analyze defects Fix defect Review Review Online review with stakeholders Address review comments Merge documents to INT build Translation management tasks Pre-translation tasks Post-translation tasks Page 17 MMM-YY Dec-14 Author Jaya

18 Methodology of creating software documentation in LEAN Content Development in Hardening TAKT Gather inputs for Readme and Product Information manuals from stakeholders Authoring Final review with stakeholders Publish Final Documents Document Delivery Integrated documents to INT Build Generate CMP label Page 18 MMM-YY Dec-14 Author Jaya

19 Case Study Eliminating waste Created a streamlined process of creating a UI message by eliminating a wastage of 47 % of the effort and time of all the stakeholders using valuestream mapping. Established the principles of passing a defect /test case on User Documentation on the basis of source language documentation. Established the process of effective creation and review of FDUD to reduce the number of review comments during the online review of the meeting with all the stakeholders. Page 19 MMM-YY July-14 Dec-14 Author Jaya & Thushara

20 Agenda 1 What is Lean Model of Software Development Life Cycle 2 Highlights of Lean Software Development 3 Documentation Process in Lean Model 4 Take Away Page 20 MMM-YY Aug-14 Dec-14 Author Jaya & Thushara

21 Time to market Eliminates waste Increases roles and responsibilities Improves knowledge and skills Ownership Value for time and money Improves quality Page 21 MMM-YY Aug-14 Dec-14 Author Jaya & Thushara

22 Questions and Answers Unrestricted use only / Siemens AG for All internal rights reserved. use only. Page 22 MMM-YY Aug-14 Dec-14 Jaya/Varun Author & Thushara

23 Presenter Name: Jaya Choudhury Documentation Engineer Contact: Page 23 MMM-YY Aug-14 Dec-14 Jaya/Varun Author & Thushara

Changing the Mode of Software Documentation with Lean Model of Software Development

Siemens Corporate Technology May 2015 Changing the Mode of Software Documentation with Lean Model of Software Development Unrestricted use only / Siemens AG 2015. All rights reserved. Changing the mode