Leading ITSM from Scrum to Kanban

Size: px
Start display at page:

Download "Leading ITSM from Scrum to Kanban"

Transcription

1 Leading ITSM from Scrum to Kanban Ian Jones

2 Agenda The 3 year journey with Agile Scrum Introduction to Lean Kanban The required changes Lessons Learnt Recommendations

3

4 Introduction to Case Study Suncorp: Staff across Australia, China, New Zealand, India and Philippines. Suncorp IT Service Management team: Brisbane based. Coordinate Incident, Critical Incident, Problem, Change and Configuration Management services. Challenges appeared from 5 perspectives

5

6 Waterfall

7 Agile

8 Agile Manifesto & Values Practices Principles

9 Agile Values Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan

10

11 Features or Stories: Feature: one of more stories Story: smallest unit of work Types of ITSM Features/Stories: Planned (CSI, BAU) Unplanned (major incidents, problems) Sizing Hours of effort (1 hr, 4 hrs, 8 hrs) Scales: Fibonacci (1,2,3,5,8) or (1,2,4,8) Tee shirt sizes (S, M, L, XL and XXL)

12 Suncorp Business Services What I did yesterday was What I will do today is. The blockers I am facing are.

13

14 Burndown 100 ITSM Burndown Proje cted Actual Points Days Rem aining

15

16 Operational Practices Know Your Business Value Stream Management Level and Balance Resource Allocation & Workload Planning Strategy Deployment Standard Work Visual Management 7 Step Problem Solving Process Quality Synchronised Operations Stand-ups

17 Expected Benefits increase the visibility of the work flows reveal bottlenecks dynamically to prevent wasteful "overproduction" increase productivity by introducing WIP limits respond quickly to high priority deliverables Prevent context switching

18 Arabic Roman Alphabet 1 I A 2 II B 3 III C 10 X J

19 Organisational Change Team involvement Clarified the changes needed and what support is required for team members Consulted leadership Clarified roles and responsibilities Implemented a Kanban wall Used retrospectives to tune the process

20 Throughput Queue #NoEstimates

21 Consequences No change in customer satisfaction Perceptions by leadership and the team that we d become reactive and not proactive Connection between corporate strategy to day to day work weakened No significant bottlenecks identified

22 Lessons Learnt Standard routine predictable, repeatable candidates for automation Case unique non-repeated, unpredictable cannot be automated

23 Lessons Learnt Knowledge work is differentiated by multiple potential solutions the best solution or implementation may emerge from experience exploring possible solutions may clarify the problem requiring a blend of specialisesskills

24 Recommendations Step back and review the work you do. What are the needs from your customers? What is your short term and long term team strategy? Is your work standard or case management? Do you need one or more ways of working? Does your organisation follow Agile or Lean or neither? Are you a dedicated ITSM team or do you share roles?

25 Additional Resources Essential Scrum by Kenneth S. Rubin Succeeding with Agile by Mike Cohn The Toyota Way by Jeffrey K.Liker Lean IT by Steven C Bell and Michael A Orzen Lean Software Development: An Agile Toolkit by Mary Poppendieck& Tom Poppendieck Standard and Case by Rob England

What is meant by the term, Lean Software Development? November 2014

What is meant by the term, Lean Software Development? November 2014 What is meant by the term, Lean Software Development? Scope of this Report November 2014 This report provides a definition of Lean Software Development and explains some key characteristics. It explores

More information

The Agile Manifesto is based on 12 principles:

The Agile Manifesto is based on 12 principles: The Agile Manifesto is based on 12 principles: Customer satisfaction by rapid delivery of a useful product solution Welcome changing requirements, even late in development Working products are delivered

More information

RISK MANAGMENT ON AN AGILE PROJECT

RISK MANAGMENT ON AN AGILE PROJECT BIO PRESENTATION W3 6/28/ 11:30 AM RISK MANAGMENT ON AN AGILE PROJECT Michele Sliger Rally Software Development Better Software Conference June 26 29, Las Vegas, NV USA Michele Sliger Michele Sliger has

More information

SESSION 303 Wednesday, March 25, 3:00 PM - 4:00 PM Track: Support Center Optimization

SESSION 303 Wednesday, March 25, 3:00 PM - 4:00 PM Track: Support Center Optimization SESSION 303 Wednesday, March 25, 3:00 PM - 4:00 PM Track: Support Center Optimization Secrets of a Scrum Master: Agile Practices for the Service Desk Donna Knapp Curriculum Development Manager, ITSM Academy

More information

Kanban kick- start. By Tomas Björkholm at Crisp, April 2011

Kanban kick- start. By Tomas Björkholm at Crisp, April 2011 Kanban kick- start By Tomas Björkholm at Crisp, April 2011 INTRODUCTION... 1 AN APPROACH TO GET STARTED WITH KANBAN... 2 STEP 1 GET TO KNOW YOUR SYSTEM... 2 STEP 2 IDENTIFY YOUR SOURCES AND PRIORITIZE...

More information

Agile and lean methods for managing application development process

Agile and lean methods for managing application development process Agile and lean methods for managing application development process Hannu Markkanen 24.01.2013 1 Application development lifecycle model To support the planning and management of activities required in

More information

The Agile Project Manager

The Agile Project Manager The Agile Project Manager PMI Madrid, 29/1/2014 1 Jose Barato Consulting, Training and Tools in Project Management PMPeople (Managing Director) PMI Madrid Chapter (Director) PM-IB (founder, Vice-President)

More information

BCS Foundation Certificate in Agile Syllabus

BCS Foundation Certificate in Agile Syllabus BCS Foundation Certificate in Agile Syllabus Version 1.5 March 2015 Change History Any changes made to the syllabus shall be clearly documented with a change history log. This shall include the latest

More information

MTAT.03.094 Software Engineering

MTAT.03.094 Software Engineering MTAT.03.094 Software Engineering Lecture 12: Lean & Flow-based (KANBAN) Principles and Processe Fall 2015 Dietmar Pfahl email: dietmar.pfahl@ut.ee Structure of Lecture 12 KANBAN Case Study: Scrum vs. KANBAN

More information

Agile Project Management

Agile Project Management Agile Project Management Projekt-Kick-Off-Tage Hochschule Augsburg Martin Wagner, 15. März 2011 TNG Technology Consulting GmbH, http://www.tngtech.com Agile project management with Scrum Agenda Software

More information

Secrets of a Scrum Master: Agile Practices for the Service Desk

Secrets of a Scrum Master: Agile Practices for the Service Desk Secrets of a Scrum Master: Agile Practices for the Service Desk #askitsm @ITSMAcademy @ITSM_Lisa @ITSM_Donna ITSM Academy About ITSM Academy NextGen ITSM Education: Certified Process Design Engineer (CPDE)

More information

Agile Software Development

Agile Software Development Agile Software Development Application in the Medical Device Industry Kelly Weyrauch Medtronic, Inc. (29 April 2008) Introduction Purpose Provide an introduction to Agile Software Development as it applies

More information

Agile and lean methods for managing application development process

Agile and lean methods for managing application development process Agile and lean methods for managing application development process Hannu Markkanen 27.01.2012 1 Lifecycle model To support the planning and management of activities required in the production of e.g.

More information

Introduction to Agile Software Development Process. Software Development Life Cycles

Introduction to Agile Software Development Process. Software Development Life Cycles Introduction to Agile Software Development Process Presenter: Soontarin W. (Senior Software Process Specialist) Date: 24 November 2010 AGENDA Software Development Life Cycles Waterfall Model Iterative

More information

Mastering the Iteration: An Agile White Paper

Mastering the Iteration: An Agile White Paper Rally Software Development Corporation Whitepaper Mastering the Iteration: An Agile White Paper Dean Leffingwell Abstract: The heartbeat of Agile development is the iteration the ability of the team to

More information

Lean and Kanban at Scale Extending Kanban across the portfolio, program and team levels. Al Shalloway, Net Objectives. September 4 th, 2014

Lean and Kanban at Scale Extending Kanban across the portfolio, program and team levels. Al Shalloway, Net Objectives. September 4 th, 2014 Lean and Kanban at Scale Extending Kanban across the portfolio, program and team levels Al Shalloway, Net Objectives September 4 th, 2014 Implementing Kanban at Scale Al Shalloway, CEO & Founder of Net

More information

Waterfall to Agile. DFI Case Study By Nick Van, PMP

Waterfall to Agile. DFI Case Study By Nick Van, PMP Waterfall to Agile DFI Case Study By Nick Van, PMP DFI Case Study Waterfall Agile DFI and Waterfall Choosing Agile Managing Change Lessons Learned, Sprints Summary Q and A Waterfall Waterfall Waterfall

More information

How to manage agile development? Rose Pruyne Jack Reed

How to manage agile development? Rose Pruyne Jack Reed How to manage agile development? Rose Pruyne Jack Reed What will we cover? Introductions Overview and principles User story exercise Retrospective exercise Getting started Q&A About me: Jack Reed Geospatial

More information

Introduction to Agile Scrum

Introduction to Agile Scrum Introduction to Agile Scrum by Julia M. Lobur Penn State Harrisburg CMPSC 487W Fall 2015 Introduction to Scrum Learning Goals Relationship of Scrum to other Agile methods Scrum Framework Scrum Roles Scrum

More information

Agile Project Management Mapping the PMBOK Guide to Agile Practices. Michele Sliger michele@sligerconsulting.com Twitter: @michelesliger

Agile Project Management Mapping the PMBOK Guide to Agile Practices. Michele Sliger michele@sligerconsulting.com Twitter: @michelesliger Agile Project Management Mapping the PMBOK Guide to Agile Practices Michele Sliger michele@sligerconsulting.com Twitter: @michelesliger Michele Sliger Sliger Consulting, Inc. www.sligerconsulting.com Over

More information

Role of the Business Analyst in an Agile Project

Role of the Business Analyst in an Agile Project Role of the Business Analyst in an Agile Project Agenda 1: Introduction to Agile 2: Focus on Agile Principles 3: Business Analysis and the agile process 4: Addressing challenges 5: Close off and recap

More information

Introduction to Agile and Scrum

Introduction to Agile and Scrum Introduction to Agile and Scrum Matthew Renze @matthewrenze COMS 309 - Software Development Practices Purpose Intro to Agile and Scrum Prepare you for the industry Questions and answers Overview Intro

More information

Kanban vs Scrum Making the most of both

Kanban vs Scrum Making the most of both Kanban vs Scrum Making the most of both JAOO, Aarhus Oct 6, 2009 Henrik Kniberg Agile/Lean coach @ Crisp, Stockholm Board of directors henrik.kniberg@crisp.se +46 70 4925284 Purpose of this presentation

More information

The style is: a statement or question followed by four options. In each case only one option is correct.

The style is: a statement or question followed by four options. In each case only one option is correct. AGILE FOUNDATION CERTIFICATE SAMPLE FOUNDATION QUESTIONS WITH ANSWERS This document is a set of sample questions, in the style of the Agile Foundation Certificate Examination, which is a 60 question, 1

More information

LEAN AGILE POCKET GUIDE

LEAN AGILE POCKET GUIDE SATORI CONSULTING LEAN AGILE POCKET GUIDE Software Product Development Methodology Reference Guide PURPOSE This pocket guide serves as a reference to a family of lean agile software development methodologies

More information

agenda AGILE AT SCALE

agenda AGILE AT SCALE Copyright Net Objectives, Inc. All Rights Reserved 1 AGILE AT SCALE 1. THE CHALLENGE HIERARCHY VS. WORKFLOW 2. VALUE STREAM IMPEDANCE 3. ALLOCATE PEOPLE TO MOST VALUABLE WORK 4. MANAGING FLOW ACROSS ENTIRE

More information

Lean Metrics How to measure and improve the flow of work. Chris Hefley, CEO of LeanKit. November 5 th, 2014

Lean Metrics How to measure and improve the flow of work. Chris Hefley, CEO of LeanKit. November 5 th, 2014 Lean Metrics How to measure and improve the flow of work Chris Hefley, CEO of LeanKit November 5 th, 2014 Introduction to Lean Metrics What metrics should you measure? How to track them? What effect do

More information

4/4/2013. Copyright 2013, Robert Ward

4/4/2013. Copyright 2013, Robert Ward Challenges In Scaling Scrum Robert Ward 3 April 2013 The Agile Manifesto In Context The Manifesto is mostly heuristics, not mandates and not first principles. It aimed to legitimize resistance to conventional

More information

Applying Lean on Agile Scrum Development Methodology

Applying Lean on Agile Scrum Development Methodology ISSN:2320-0790 Applying Lean on Agile Scrum Development Methodology SurendRaj Dharmapal, Dr. K. Thirunadana Sikamani Department of Computer Science, St. Peter University St. Peter s College of Engineering

More information

An Introduction to Continuous Delivery

An Introduction to Continuous Delivery An Introduction to Continuous Delivery rolf russell continuous delivery practice lead 2011 All rights reserved. conan the deployer getting it in front of users quickly http://code.flickr.com small feature

More information

If I Only Knew Then What I Know Now

If I Only Knew Then What I Know Now If I Only Knew Then What I Know Now 5 Lessons Learned from my experiences leading agile transformations Larry Gorman, Chief Technology Evangelist, SkyTouch Technology Larry Gorman Chief Technology Evangelist

More information

Lean and Agile Development With Scrum (Part 2) Lucio Davide Spano

Lean and Agile Development With Scrum (Part 2) Lucio Davide Spano Lean and Agile Development With Scrum (Part 2) Lucio Davide Spano lucio.davide.spano@isti.cnr.it spano@di.unipi.it 7 May 2012 Dilbert intro Summary Sprint Review Done at the end of the Sprint Not a simple

More information

Agile Processes and Distributed Projects: Dream or Nightmare?

Agile Processes and Distributed Projects: Dream or Nightmare? Agile Processes and Distributed Projects: Dream or Nightmare? Instructor: Kevin Thompson, Ph.D., PMP, ACP, CSP 4100 E. Third Ave, Suite 205, Foster City, CA 94404 650-931-1651 www.cprime.com The leader

More information

Lean Software Development and Kanban

Lean Software Development and Kanban 1 of 7 10.04.2013 21:30 Lean Software Development and Kanban Learning Objectives After completing this topic, you should be able to recognize the seven principles of lean software development identify

More information

Agile Software Development. Stefan Balbo / Patrick Dolemieux

Agile Software Development. Stefan Balbo / Patrick Dolemieux Agile Software Development Stefan Balbo / Patrick Dolemieux Agile Software Development Stefan Balbo / Patrick Dolemieux Content Why go Agile? Introduction to Scrum - Process - Roles Agile Estimating and

More information

Agile Security. Tilmann Haak, XING AG, Germany <9lmann.haak@xing.com> @TilmannHaak

Agile Security. Tilmann Haak, XING AG, Germany <9lmann.haak@xing.com> @TilmannHaak Agile Security Tilmann Haak, XING AG, Germany @TilmannHaak Agile Security 1. What is Agile? 2. Security within agile sohware development 3. Using agile methods within the security

More information

AGILE & KANBAN IN COORDINATION. Ryan Polk

AGILE & KANBAN IN COORDINATION. Ryan Polk AGILE & KANBAN IN COORDINATION Ryan Polk Team Background & History 18 Engineers Relatively mature and expansive codebase C# /.Net MS Team Foundation Server (TFS) System 5.0 Over 4 years in development.

More information

Thoughts on Agile. These types of project are known as closed or semi-closed projects: the objective is clear 2.

Thoughts on Agile. These types of project are known as closed or semi-closed projects: the objective is clear 2. What is Agile: Agile is a way of developing software and other soft products focused on flexibility and adapting to changing user or customer requirements to maximise value. In many circumstances the end

More information

Jukka Mannila KEY PERFORFORMANCE INDICATORS IN AGILE SOFTWARE DEVELOPMENT

Jukka Mannila KEY PERFORFORMANCE INDICATORS IN AGILE SOFTWARE DEVELOPMENT Jukka Mannila KEY PERFORFORMANCE INDICATORS IN AGILE SOFTWARE DEVELOPMENT Information Technology 2013 KEY PERFORFORMANCE INDICATORS IN AGILE SOFTWARE DEVELOPMENT Mannila, Jukka Satakunnan ammattikorkeakoulu,

More information

Agile Methods. Introduction to. AAddison-Wesley. Sondra Ashmore, Ph.D. Kristin Runyan. Capetown Sydney Tokyo Singapore Mexico City

Agile Methods. Introduction to. AAddison-Wesley. Sondra Ashmore, Ph.D. Kristin Runyan. Capetown Sydney Tokyo Singapore Mexico City Introduction to Agile Methods Sondra Ashmore, Ph.D. Kristin Runyan AAddison-Wesley Upper Saddle River, NJ Boston Indianapolis San Francisco New York Toronto Montreal London Munich Paris Mad Capetown Sydney

More information

Scrum vs. Kanban vs. Scrumban

Scrum vs. Kanban vs. Scrumban Scrum vs. Kanban vs. Scrumban Prelude As Agile methodologies are becoming more popular, more companies try to adapt them. The most popular of them are Scrum and Kanban while Scrumban is mixed guideline

More information

Agile Beyond The Team 1

Agile Beyond The Team 1 Agile Beyond The Team 1 Dilbert Agile 2 What Does Your Organization Value? Projects over Teams? Do new teams spools up for new projects? On-Time/On-Budget Delivery over Zero Maintenance Products Deliver

More information

Agile Scrum and PMBOK Compatible or Contrary?

Agile Scrum and PMBOK Compatible or Contrary? Agile Scrum and PMBOK Compatible or Contrary? Paul Despres PMI Emerald Coast Panama City Branch June 26, 2014 Meeting Overview Agenda Topics: Review Agile/Scrum Methods Review PMBOK Structure Demonstrate

More information

ITIL: Foundation (Revision 1.6) Course Overview. Course Outline

ITIL: Foundation (Revision 1.6) Course Overview. Course Outline ITIL: Foundation (Revision 1.6) Course Overview The ITIL Foundation Certification Course introduces the new student to the fundamentals of IT Service Management as described in the IT Infrastructure Library

More information

The Agile Service Management Guide. By Jayne Gordon Groll

The Agile Service Management Guide. By Jayne Gordon Groll The Agile Service Management Guide By Jayne Gordon Groll Sources and Acknowledgements The Scrum Guide by Ken Schwaber and Jeff Sutherland, July, 2013 The ITSM Process Design Guide by Donna Knapp, ISBN:

More information

Agile Scrum Workshop

Agile Scrum Workshop Agile Scrum Workshop What is agile and scrum? Agile meaning: Able to move quickly and easily. Scrum meaning: a Rugby play Agile Scrum: It is an iterative and incremental agile software development framework

More information

SECC Agile Foundation Certificate Examination Handbook

SECC Agile Foundation Certificate Examination Handbook Versions 2.0 Version Date Remarks 1.0 12/4/2012 Initial version 2.0 3/8/2008 REVISION HISTORY Updated knowledge areas Added questions examples Updated suggested readings section Page 2 of 15 Version 2.0

More information

Agile Project Management

Agile Project Management Agile Project Management with Bill Doescher, PMP, MBA, CSM Pi Principal i lconsultant tand Product tdevelopment tdirector Bill Doescher, PMP, CSM Bill Doescher is a Principal Consultant and Product Development

More information

Agile Project Management: Best Practices and Methodologies

Agile Project Management: Best Practices and Methodologies WHITEPAPER Agile Project Management: Best Practices and Methodologies 1. The Art of Project Management 2. Traditional Project Management Methodologies 3. Defining Agile Principles 4. Agile Methodologies

More information

Agile in a Safety Critical world

Agile in a Safety Critical world Agile in a Safety Critical world Julian Goddard 24/11/2014 26/11/14 (c) 2014 Plaxion Limited. All rights reserved. 1 Contents Introductions The pervasiveness of software Agile review Safety Critical software

More information

04-10-2009 KANBAN. Mads Troels Hansen. Prosa, October 4 th 2009. 2009 Mads Troels Hansen. October 09, 2009 Mads Troels Hansen

04-10-2009 KANBAN. Mads Troels Hansen. Prosa, October 4 th 2009. 2009 Mads Troels Hansen. October 09, 2009 Mads Troels Hansen KNN Mads Troels Hansen Prosa, October 4 th 2009 2009 Mads Troels Hansen 2 1 Personal Kanban Kanban Lean gile Inspiration and my experience! 3 What I do - today Project ooster Shared Product Vision Iterative

More information

Lean Software Development

Lean Software Development Lean Software Development Alexandre Boutin Responsable Stratégie International Développement Logiciel chez Yahoo Scrum Master & Practitioner Certifié Coach Agile Blog : www.agilex.fr Président du Club

More information

Introduction to Software Kanban

Introduction to Software Kanban Introduction to Software Kanban Darian Rashid Agile Trainer & Coach darian@agileethos.com 1 Topics Push vs. Pull Systems Introduction to Lean/Kanban Traditional Wastes in Lean Standard Development Taskboard

More information

Lean Agile Scrum Business Value Development and Delivery using Agility. Brenden McGlinchey Software Done Right, Inc. brenden@softwaredoneright.

Lean Agile Scrum Business Value Development and Delivery using Agility. Brenden McGlinchey Software Done Right, Inc. brenden@softwaredoneright. Lean Agile Scrum Business Value Development and Delivery using Agility Brenden McGlinchey Software Done Right, Inc. brenden@softwaredoneright.net High yield software engineering team Active Customer Involvement

More information

Agile support with Kanban some tips and tricks By Tomas Björkholm

Agile support with Kanban some tips and tricks By Tomas Björkholm Agile support with Kanban some tips and tricks By Tomas Björkholm Foreword A year ago I held an Open Space at Scrum Gathering in Stockholm about Agile Support. I have since received several requests to

More information

Software Engineering I (02161)

Software Engineering I (02161) Software Engineering I (02161) Week 8 Assoc. Prof. Hubert Baumeister DTU Compute Technical University of Denmark Spring 2015 Last Week State machines Layered Architecture: GUI Layered Architecture: Persistency

More information

ITSM Agile Intro Feb 5, 2015

ITSM Agile Intro Feb 5, 2015 ITSM Agile Intro Feb 5, 2015 Introduction You and Me Some Agile Background Fun Conversation!!! 1 Who Are You? Experience with Agile? Using some form of Agile? Raise your hand if. Me and Agile Recent Work

More information

10 kanban boards and their context

10 kanban boards and their context 10 kanban boards and their context Hi! I ve visualized a set of kanban boards from operations, development and sales to trigger ideas. But don t forget, a kanban board is a tool to help you think for yourself,

More information

Program & Portfolio! Management using! Kanban! Copyright 2013 Davisbase Consulting. Limited Display License Provided to ASPE

Program & Portfolio! Management using! Kanban! Copyright 2013 Davisbase Consulting. Limited Display License Provided to ASPE Program & Portfolio! Management using! Kanban! Introduction and Agenda Tom Wessel, Davisbase Consulting 20 years in software development. Over 7 years working with software development teams, training,

More information

Water-Scrum-Fall Agile Reality for Large Organisations. By Manav Mehan Principal Agile consultant Manav.Mehan@tcs.com

Water-Scrum-Fall Agile Reality for Large Organisations. By Manav Mehan Principal Agile consultant Manav.Mehan@tcs.com Water-Scrum-Fall Agile Reality for Large Organisations By Manav Mehan Principal Agile consultant Manav.Mehan@tcs.com Interests and Experience Leading Change and Transformation in Large, Complex organisations

More information

Sprint with Scrum and get the work done. Kiran Honavalli, Manager Deloitte Consulting LLP March 2011

Sprint with Scrum and get the work done. Kiran Honavalli, Manager Deloitte Consulting LLP March 2011 Sprint with Scrum and get the work done Kiran Honavalli, Manager Deloitte Consulting LLP March 2011 Contents About Deloitte Consulting 3 Executive summary 4 About Scrum 5 Scrum phases 8 Lessons learned

More information

5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up

5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up Rally Software Development Corporation Whitepaper 5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up Hubert Smits Agile Coach and Certified ScrumMaster Trainer hubert@smitsmc.com

More information

Scaling Agile Is Hard, Here s How You Do It!

Scaling Agile Is Hard, Here s How You Do It! Scaling Agile Is Hard, Here s How You Do It! Diego Lo Giudice, Vice President, Principal Analyst April 9, 2014. Optional Conference, Budapest Agenda Is Agile still worthwhile? How are Organizations Doing

More information

Visibility of the project status, usage of agile methods and tools

Visibility of the project status, usage of agile methods and tools Chithra Prabha Peachi Muthu Visibility of the project status, usage of agile methods and tools Microsoft Mobile Oy Helsinki Metropolia University of Applied Sciences Degree: Masters in Engineering Degree

More information

Kanban: A Process Tool. John Heintz, Gist Labs john@gistlabs.com http://gistlabs.com/john

Kanban: A Process Tool. John Heintz, Gist Labs john@gistlabs.com http://gistlabs.com/john Kanban: A Process Tool John Heintz, Gist Labs john@gistlabs.com http://gistlabs.com/john John Heintz, Gist Labs Gist Labs is essential innovation Essential Process: Agile/Lean/Kanban Essential Technology:

More information

Taking the first step to agile digital services

Taking the first step to agile digital services Taking the first step to agile digital services Digital Delivered. Now for Tomorrow. 0207 602 6000 mbailey@caci.co.uk @CACI_Cloud 2 1. Background & Summary The Government s Digital by Default agenda has

More information

Scrum In 10 Slides. Inspect & Adapt

Scrum In 10 Slides. Inspect & Adapt Scrum In 10 Slides Inspect & Adapt Why Scrum? 52.7% projects cost 189% of their original estimates 60% of functionality delivered is rarely or never used 80% of the value comes from 20% of the functionality

More information

Clinical Risk Management: Agile Development Implementation Guidance

Clinical Risk Management: Agile Development Implementation Guidance Document filename: Directorate / Programme Document Reference NPFIT-FNT-TO-TOCLNSA-1306.02 CRM Agile Development Implementation Guidance v1.0 Solution Design Standards and Assurance Project Clinical Risk

More information

Kanban vs Scrum Making the most of both

Kanban vs Scrum Making the most of both Kanban vs Scrum Making the most of both QCon, San Francisco Nov 18, 2009 Henrik Kniberg Agile/Lean coach @ Crisp, Stockholm http://www.crisp.se/henrik.kniberg Background: developer, manager, entreprenuer

More information

A Kanban System for Software Engineering

A Kanban System for Software Engineering Training Curriculum A Kanban System for Software Engineering 2 Day Class Curriculum David J. Anderson & Associates Inc. 8329 21 st Ave NW, Seattle, WA 98117 email: dja@djandersonassociates.com What you

More information

Kanban For Software Engineering

Kanban For Software Engineering Kanban For Software Engineering Jaco van der Merwe Electromagnetic Software & Systems (EMSS) 18/8/2010 jvdmerwe@emss.co.za FEKO 1 General Applications of FEKO Antennas Antenna placement Microwave components

More information

Agile Project Management and the Real World. Emily Lynema DLF Fall 2010 November 1, 2010

Agile Project Management and the Real World. Emily Lynema DLF Fall 2010 November 1, 2010 Agile Project Management and the Real World Emily Lynema DLF Fall 2010 November 1, 2010 Outline Why care about project management? Traditional vs. Agile What is Agile? What is Scrum? Agile case study:

More information

Risikominimering I IKT-prosjekter - experiences from the Danish Government

Risikominimering I IKT-prosjekter - experiences from the Danish Government Risikominimering I IKT-prosjekter - experiences from the Danish Government Christian Vindinge Rasmussen, Senior Advisor, Agency for Public Management and egovernment (Difi), Norway IKT anskaffelser 16

More information

Using a Lean and Kanban Approach in Agile Development. Jeff Patton AgileProductDesign.com jpatton@acm.org

Using a Lean and Kanban Approach in Agile Development. Jeff Patton AgileProductDesign.com jpatton@acm.org Using a Lean and Kanban Approach in Agile Development Jeff Patton AgileProductDesign.com jpatton@acm.org In this short talk we ll cover: 1. What is a Kanban System and how does it apply to software development?

More information

ITIL Foundation for IT Service Management 2011 Edition

ITIL Foundation for IT Service Management 2011 Edition ITIL Foundation for IT Service Management 2011 Edition ITIL Rev 03.12 3 days Description ITIL (IT Infrastructure Library) provides a practical, no-nonsense framework for identifying, planning, delivering

More information

When agile is not enough

When agile is not enough When agile is not enough LESS 2010 Kati Vilkki kati.vilkki@nsn.com 1 Nokia Siemens Networks When agile is not enough What does lean thinking add to agile? Combining agile and lean Change in mind-set Management

More information

Implementing Continuous Improvement in product development

Implementing Continuous Improvement in product development Swiss Society of Systems Engineering Implementing Continuous Improvement in product development Blaise Rey-Mermet, EVOCEAN GmbH Copyright 2013 EVOCEAN GmbH. Bio Blaise Rey-Mermet Dipl. Natw. ETHZ, Master

More information

An Introduction to Kanban for Scrum Users. Stephen Forte Chief Strategy Officer, Telerik @worksonmypc Stevef.hk@gmail.com

An Introduction to Kanban for Scrum Users. Stephen Forte Chief Strategy Officer, Telerik @worksonmypc Stevef.hk@gmail.com An Introduction to Kanban for Scrum Users Stephen Forte Chief Strategy Officer, Telerik @worksonmypc Stevef.hk@gmail.com 1 About the Speaker Chief Strategy Officer of Telerik Board Member of the Scrum

More information

AGILE & SCRUM. Revised 9/29/2015

AGILE & SCRUM. Revised 9/29/2015 AGILE & SCRUM Revised 9/29/2015 This Page Intentionally Left Blank Table of Contents Scrum Fundamentals Certified Course... 1 Scrum Developer Certified (SDC)... 2 Scrum Master Certified (SMC)... 3 Scrum

More information

Continuous Integration

Continuous Integration Effective Implementation of Agile Practices Incoordination with Lean Kanban Veerapaneni Esther Jyothi Assistant Professor, Department of Computer Applications, V.R.Siddhartha Engineering College, Kanuru,

More information

Case Study - Developing a Clinical Application using Agile Methodology

Case Study - Developing a Clinical Application using Agile Methodology Case Study - Developing a Clinical Application using Agile Methodology Tony Hewer, Senior Quality & Regulatory Affairs Director Medidata Solutions Inc 1 Agenda Background Who we are and what we do Why

More information

Scrumban - Adaptive Agile Development Process

Scrumban - Adaptive Agile Development Process Zahoor Ahmad Khan Scrumban - Adaptive Agile Development Process Using scrumban to improve software development process Helsinki Metropolia University of Applied Sciences Degree: Masters in Engineering

More information

Agile & Lean @ MediaGeniX

Agile & Lean @ MediaGeniX Agile & Lean @ MediaGeniX Marija Janovska Maïkel Vandorpe marija.janovska@mediagenix.tv maikel.vandorpe@mediagenix.tv Contents» Introducing MediaGeniX» Agile development XP SCRUM Kanban Lean Thinking»

More information

USAGE OF KANBAN METHODOLOGY AT SOFTWARE DEVELOPMENT TEAMS

USAGE OF KANBAN METHODOLOGY AT SOFTWARE DEVELOPMENT TEAMS Journal of Applied Economics and Business USAGE OF KANBAN METHODOLOGY AT SOFTWARE DEVELOPMENT TEAMS Nevenka Kirovska 1, Saso Koceski 2 Faculty of Computer Science, University Goce Delchev, Stip, Macedonia

More information

Session 708: The Service Catalog, Rebooted PHIL TRANT MANAGING CONSULTANT AXIOS SYSTEMS

Session 708: The Service Catalog, Rebooted PHIL TRANT MANAGING CONSULTANT AXIOS SYSTEMS Session 708: The Service Catalog, Rebooted PHIL TRANT MANAGING CONSULTANT AXIOS SYSTEMS Background About Phil Trant Background in application and system software development Focused on ITIL & ITSM since

More information

ITSM 101. Patrick Connelly and Sandeep Narang. Gartner. www.it.ufl.edu

ITSM 101. Patrick Connelly and Sandeep Narang. Gartner. www.it.ufl.edu ITSM 101 Patrick Connelly and Sandeep Narang Gartner 1 IT Service Management 101 Agenda What is IT Service Management? Why is IT Service Management Important? Speaking a Common Language: Overview of Key

More information

The Agile Movement An introduction to agile software development

The Agile Movement An introduction to agile software development The Agile Movement An introduction to agile software development 1 The Agile Movement An introduction to agile software development Russell Sherwood @russellsherwood & David Sale @saley89 Agenda Who are

More information

Clodagh Doherty Global Development and PMO Director @ Ocuco Ltd

Clodagh Doherty Global Development and PMO Director @ Ocuco Ltd Clodagh Doherty Global Development and PMO Director @ Ocuco Ltd Presentation today Ocuco s experience in taking the best of what we can from Lean, Agile and PM processes while preparing to embark on pure

More information

Agile Project Management and Agile Practices Training; with a Scrum Project that you will do.

Agile Project Management and Agile Practices Training; with a Scrum Project that you will do. 1 PMI Agile Certified Practitioner (PMI-ACP) workshop course details. We are unique and specialists in Agile! Your workshop trainer by passion and is a senior Agile Coach who coached many teams and Kanban

More information

2013 Valpak Agile Satisfaction Survey with MIS Survey Methodology: Online

2013 Valpak Agile Satisfaction Survey with MIS Survey Methodology: Online 2013 Valpak Agile Satisfaction Survey with MIS Survey Methodology: Online INTRODUCTION {RESPONDENTS WILL NOT SEE SHADED HEADERS} Thank you for taking the time to share your valuable opinions on agile.

More information

Software Development. Overview. www.intland.com

Software Development. Overview. www.intland.com Agile, Waterfall & Hybrid Method Support SAFe Template Git, SVN, Mercurial Integration Release Management DevOps Baselining (Versioning) Integration to Requirements and QA & Testing Overview codebeamer

More information

A Viable Systems Engineering Approach. Presented by: Dick Carlson (richard.carlson2@boeing.com)

A Viable Systems Engineering Approach. Presented by: Dick Carlson (richard.carlson2@boeing.com) A Viable Systems Engineering Approach Presented by: Dick Carlson (richard.carlson2@boeing.com) Philip Matuzic (philip.j.matuzic@boeing.com) i i Introduction This presentation ti addresses systems engineering

More information

Safety-Critical Applications Built via Agile Discipline

Safety-Critical Applications Built via Agile Discipline Safety-Critical Applications Built via Agile Discipline Nancy Van Schooenderwoert http://www.leanagilepartners.com/ nancyv@leanagilepartners.com September 16, 2008 Copyright 2008 Lean-Agile Partners, Inc.

More information

Agile Software Development

Agile Software Development Agile Software Development Lecturer: Raman Ramsin Lecture 17 Practices: Design and Kanban 1 Design Practices: CRC Cards CRC Class, Responsibilities, and Collaborators Potential classes are written on CRC

More information

26 May 2010 CQAA Lunch & Learn Paul I. Pazderski (CSM/CSP, OD-CM, CSQA) spcinc13@yahoo.com Cell: 224-595-8846 AGILE THROUGH SCRUM

26 May 2010 CQAA Lunch & Learn Paul I. Pazderski (CSM/CSP, OD-CM, CSQA) spcinc13@yahoo.com Cell: 224-595-8846 AGILE THROUGH SCRUM 26 May 2010 CQAA Lunch & Learn Paul I. Pazderski (CSM/CSP, OD-CM, CSQA) spcinc13@yahoo.com Cell: 224-595-8846 AGILE THROUGH SCRUM 1 AGENDA & LEARNING POINTS 1. Open 2. Agile Overview 3. Scrum Basics Learning

More information

Scrum and Kanban 101

Scrum and Kanban 101 Scrum and Kanban 101 www.bebetterleader.com @jfiodorova What are your expectations What are the differences between Agile and Traditional? What do you know about Agile Two approaches to control any process:

More information

Using Kanban Boards in Agile

Using Kanban Boards in Agile Using Kanban Boards in Agile Project Management By Tony J Barrett LCDR USCG (Ret.), PE, EVP, PMP, CSM CEO of Valued Technology, Inc. Presented at PMI Seminar on 13 September 2013 Agenda A Brief History

More information

October 7, 2011. Presented to. The PMI Washington DC Chapter. Pedro Agosto. Director of Client Services, XA Systems, LLC. pedro.agosto@xasystems.

October 7, 2011. Presented to. The PMI Washington DC Chapter. Pedro Agosto. Director of Client Services, XA Systems, LLC. pedro.agosto@xasystems. October 7, 2011 Presented to The PMI Washington DC Chapter By Pedro Agosto Director of Client Services, XA Systems, LLC pedro.agosto@xasystems.com Introduction Re-evaluating IT Services Today s Challenges

More information

WHY KANBAN? Troy Tuttle. blog.troytuttle.com. twitter.com/troytuttle. linkedin.com/in/troytuttle. Project Lead Consultant, AdventureTech

WHY KANBAN? Troy Tuttle. blog.troytuttle.com. twitter.com/troytuttle. linkedin.com/in/troytuttle. Project Lead Consultant, AdventureTech WHY KANBAN? 1 Troy Tuttle Project Lead Consultant, AdventureTech Troy.Tuttle@adventuretechgroup.com TroyLTuttle@gmail.com blog.troytuttle.com twitter.com/troytuttle linkedin.com/in/troytuttle Motivation

More information

Using Complementary Methodologies for your ITSM Flight February 2013

Using Complementary Methodologies for your ITSM Flight February 2013 Using Complementary Methodologies for your ITSM Flight February 2013 Agenda - Jazz s ITIL Journey A bit about Jazz ITIL at Jazz We started with Six Sigma and Lean Why? How to know which tool to use Examples

More information