Facultatea de Business Str. Horea nr. 7 Cluj-Napoca, RO Tel.: Fax: tbs@tbs.ubbcluj.ro

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1 1. Information regarding the programme SYLLABUS Academic year Higher education institution BABES-BOLYAI UNIVERSITY 1.2. Faculty BUSINESS 1.3. Department Hospitality Services 1.4. Field of study BUSINESS ADMINISTRATION 1.5. Study cycle MASTER 1.6. Study programme / Qualification ADMINISTRAREA AFACERILOR ÎN OSPITALITATE ȘI TURISM INTERNATIONAL (cu predare în limba engleză) 2. Information regarding the course 2.1. Name of the course Soluţii de tehnologia informației și comunicare pentru ospitalitate și turism /IT&C solutions for hospitality and 2.2. Code IME Course coordinator Conf.dr. Kovacs Liciniu 2.4. Seminar coordinator Lect.dr. Mihaela Tutunea 2.5. Year of study II 2.6. Semester Type of evaluation E 2.8. Type of course Mandatory 3. Total estimated time (hours/semester of didactic activities) 3.1. Hours per week 4 Of which: 3.2. lecture seminar/laboratory Total hours in the curriculum 48 Of which: 3.5. lecture seminar/laboratory 24 Time allotment: ore Learning using manual, course support, bibliography, course notes 28 Additional documentation (in libraries, on electronic platforms, field documentation) 28 Preparation for seminars/labs, homework, papers, portfolios and essays 12 Tutorship 8 Evaluations 4 Other activities: Total individual study hours Total hours per semester Number of ECTS credits 6 4. Prerequisites (if necessary) 4.1. curriculum Information Technology, Databases

2 4.2. competencies 5. Conditions (if necessary) 5.1. for the course 5.2. for the seminar /lab activities courses and labs are carried out in rooms with computers network, Internet connection, video projector courses and labs are carried out in rooms with computers network, Internet connection, video projector 6. Specific competencies acquired Professional competencies Transversal competencies have the ability to start and manage a business in and hospitality, undertake managerial tasks and activities such as accommodation & food service and tour operator services have an advanced ability to provide a basis for and assess decision alternatives, as well as to choose and implement them have the ability to identify and interpret the indicators system used in economic and financial analysis in hospitality and have the ability to appropriately and competently use criteria and methods for gathering, processing, analyzing and interpreting business data & information in order to take efficient and argument-based decisions be able to work as part of a team in a multicultural environment, assume managerial roles, and carry out professional tasks in an autonomous and accountable manner 7. Objectives of the course (outcome of the acquired competencies) 7.1. General objective of the course Acquiring knowledge about specific software solutions and ICT tools used in online Acquiring knowledge about ICT implications and new trends in traditional and online Peculiarities of online distribution in online ; 7.2. Specific objective of the course Specific online platforms used in online : cyber-hotels, transportation and reservations platforms, travel agents, tour operators, online destinations, DMS solutions, etc. New trends in M-; mobile applications in Specific solutions for online presences design Online promotion tools used in 8. Content 8.1. Course Teaching method Remarks ICT implications and new trends in

3 traditional and online Discuss the role of communication in successful global business operations Examine the potential barriers to communication unique to global business operations and hospitality operations in particular Specific software solutions for online (1) Specific software solutions for online (2) From E- to M- Generating traditional and mobile web presences for Promotional strategies and policies in online Select and implement strategies to support optimal personal intercultural and interpersonal communication Analyze a series of cases to determine the optimum communication strategies and tools Bibliography Facultatea de Business Buhalis, Dimitrios, E- - information technology in strategic management, Prentice Hall, 2003 Buhalis, Dimitrios, Information technology for small and medium-sized enterprises, 1999 Nyheim Peter, McFadden Francis, Connoly Danile, Technology Strategies for Hospitality industry, Pearson Prentice Hall, 2004 Turban, E.,Volonino, L., Information technology for management. Tranforming organizations in the digital economy, John Wile&sons, Inc., 2010 Any other documentation, printed or digital tutorials, websites, etc., relevant to studied topics 8.2. Seminar / laboratory Teaching method Remarks ICT implications and new trends in traditional and online Discuss the role of communication in successful global business operations Examine the potential barriers to communication unique to global business operations and hospitality operations in particular

4 Specific software solutions for online (1) Specific software solutions for online (2) From E- to M- Generating traditional and mobile web presences for Promotional strategies and policies in online Select and implement strategies to support optimal personal intercultural and interpersonal communication Analyze a series of cases to determine the optimum communication strategies and tools Bibliography Facultatea de Business Buhalis, Dimitrios, E- - information technology in strategic management, Prentice Hall, 2003 Buhalis, Dimitrios, Information technology for small and medium-sized enterprises, 1999 Nyheim Peter, McFadden Francis, Connoly Danile, Technology Strategies for Hospitality industry, Pearson Prentice Hall, 2004 Turban, E.,Volonino, L., Information technology for management. Tranforming organizations in the digital economy, John Wile&sons, Inc., 2010 Any other documentation, printed or digital tutorials, websites, etc., relevant to studied topics; 9. Corroborating the content of the course with the expectations of the epistemic community, professional associations and representative employers within the field of the program ICT knowledge and skills are absolutely necessary and are required specifically in any company Contents and tools presented in the course are used in all national and international companies All software solutions and tools presented are used in digital business environment and specific for online 10. Evaluation Type of activity 10.1 Evaluation criteria 10.2 Evaluation method 10.3 Share of final grade Course Understanding the concepts presented; Logical consistency; Capacity to apply concepts learned Written/oral 5%

5 10.5. Seminar/lab activities Ability to use specific software solutions; individual study; Interest and interactive Individual homework 5% participation Final tests Project 1 - individual project Presentation week 11 20% Project II team project Presentation week 12 60% Minimum performance standards Basic knowledge and using all software solutions and tools studied Date Signature of course coordinator Signature of seminar coordinator Conf.dr. Kovacs Liciniu Lect.dr. Mihaela Tutunea Date of approval Signature of the Head of department Conf.dr. Adina Negrușa