Help with housing for Queenslanders affected by a disaster event

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1 Help with housing Queensland Disaster Response Housing and Homelessness Services Help with housing for Queenslanders affected by a disaster event The following is a list of programs and products available through the Department of Housing and Public Works. Housing Service Centre staff will work with you to determine the type of housing assistance which best meets your circumstances and needs. Details of centres are listed at the end of this fact sheet. For information about other financial assistance or help for people affected by a recent disaster event, visit Help for people who own their own home Product/ Mortgage Relief Loan Description If you are an eligible home owner who has suffered an unexpected change in circumstances and are having difficulty meeting your home loan repayments, mortgage relief in the form of an interest-free loan of up to $20,000 may help you. Assistance may be given to clear any home loan arrears, local government council rates arrears and to subsidise home loan repayments for a period of up to six months. The mortgage Relief Loan is repayable over 10 years. Repayments are not required over the first 12 months. Home Assist Secure If you are over 60 years of age or have a disability, communitybased organisations and some local councils located throughout Queensland offer practical help so you can remain living in your own home. Services provide free information and referrals about home maintenance, repairs, modifications and home security. If you are eligible, subsidised assistance is available for minor repairs, maintenance and modifications related to health, safety and security.

2 Help with housing Queensland Disaster Response Page 2 of 5 Help for people renting in the private market Product/ Bond Loans Rental Grants RentConnect Advisory Service Home Assist Secure Description If you are on a low income and cannot afford to pay the full market bond to obtain accommodations in the private rental market, you may be eligible to apply for an interest-free Bond Loan to a maximum value of four weeks rent for the accommodation. The Bond Loan amount is paid directly to the Residential Tenancies Authority on behalf of the lessor/landlord. Flexible repayment options can be arranged. A Rental Grant can help you meet the costs associated with moving into private rental accommodation. A Rental Grant is equivalent to two weeks rent and is paid directly to the lessor/landlord. You can apply for a Rental Grant to move into private rental housing if you are experiencing a housing crisis; are exiting a hospital or health facility, correctional facility, other approved centre, Child Protection Service; are fleeing domestic/family violence; or are homeless or at risk of homelessness. The Rental Grant does not need to be repaid. A RentConnect officer can provide information on how to prepare an application and apply for private rental properties. They can also help you to identify suitable properties, make referrals or provide other information to assist you to sustain a tenancy in the private market. If you are over 60 years of age or have a disability, communitybased organisations and some local councils located throughout Queensland offer practical help so you can remain living in your own home. Services provide free information and referrals about home maintenance, repairs, modifications and home security. If you are an eligible private renter, subsidised assistance is available for minor repairs, maintenance and modifications related to health, safety and security (with the property owner s written permission). Social Housing Social housing is affordable rental housing for families and individuals with a high level of housing need that can t be met by housing in the private market. Both government and non-government organisations provide crisis, short and longer term social and affordable housing. If you wish to apply for housing assistance contact your nearest Housing Service Centre. Please understand that demand for social housing is always very high, especially when a disaster has been declared, and the department may not be able to provide housing immediately.

3 Help with housing Queensland Disaster Response Page 3 of 5 Housing Service Centres Bundaberg Housing Service Centre 16 Quay Street PO Box 1120 BUNDABERG 4670 (07) (within area) Maintenance enquiries: hscswide-bayburnett@hpw.qld.gov.au Buranda Housing Service Centre Level 1, 221 Logan Road BURANDA 4102 PO Box 230 STONES CORNER 4120 (07) Maintenance enquiries:(07) Option 1 HSCSBrisbaneSouth@hpw.qld.gov.au Chermside Housing Service Centre 3rd Floor, 18 Banfield Street PO Box 2352 CHERMSIDE 4032 (07) Maintenance enquiries : (07) HSCSbrisbanenorth@hpw.qld.gov.au Collinsville Queensland Government Agent 64 Sonoma Street PO Box 58 COLLINSVILLE 4804 Note: 9.00am to 12.30pm and 2.00pm to 4.30pm - Monday to Friday Caboolture Housing Service Centre Level 5, Caboolture Park Shopping Centre King Street PO Box 588 CABOOLTURE 4510 (07) Outreach service Redcliffe Neighbourhood Centre, Lamington Drive, Redcliffe Monday to Friday 9.00am to 4.00 pm Maintenance enquiries:(07) Option 1 HSCSCaboolture@hpw.qld.gov.au Cairns Housing Service Centre Queensland Government Service Centre Level 3, 5B Sheridan Street William McCormack Place 1 PO Box 471 CAIRNS 4870 (07) (within area) Maintenance enquiries : HSHSCCairns@hpw.qld.gov.au Capalaba Housing Service Centre 36 Old Cleveland Road PO Box 91 CAPALABA 4157 (07) Maintenance enquiries : (07) HSAOCapalabaMgtTeam@hpw.qld.gov.au Emerald Housing Service Centre 99 Hospital Road PO Box 37 EMERALD 4720 (07) Maintenance enquiries : HSCSEmerald@hpw.qld.gov.au Fortitude Valley Housing Service Centre 505 St Pauls Terrace PO Box 445 FORTITUDE VALLEY 4006 (07) Maintenance enquiries: (07) HSHHSFortitudeValleyMgtT@hpw.qld.gov.au

4 Help with housing Queensland Disaster Response Page 4 of 5 Gladstone Housing Service Centre Level 2, Herbert Street PO Box 5082 GLADSTONE 4680 (07) (within area) Maintenance enquiries : HSCSGladstone@hpw.qld.gov.au Inala Housing Service Centre 14 Wirraway Parade PO Box 258 INALA 4077 (07) Maintenance enquiries : (07) HSCSBrisbaneSouthWest@hpw.qld.gov.au Herberton Queensland Government Agent 56 Grace Street, HERBERTON 4887 PO Box 43 RAVENSHOE Note: 9.00 am to 4.00 pm Thursday only Ipswich Housing Service Centre Upper Ground Floor, ICON Towers 117 Brisbane Street PO Box 263 IPSWICH 4305 (07) Maintenance enquiries : (07) HSAOWestMoretonMgtTeam@hpw.qld.gov.au Mackay Housing Service Centre Wood Street PO Box 978 MACKAY 4740 (07) (within area) Maintenance enquiries: CSHSMackay@hpw.qld.gov.au Maryborough Housing Service Centre 116 Lennox Street PO Box 535 MARYBOROUGH 4650 (07) (within area) Maintenance enquiries: Maroochydore Housing Service Centre Queensland Government Service Centre Ground floor, 12 First Avenue PO Box 99 MAROOCHYDORE 4558 (07) Maintenance enquiries: HSAOSshineCoastMgtTeam@hpw.qld.gov.au Mount Garnet Queensland Government Agent Mount Garnet Street MOUNT GARNET 4872 (07) Note: 9.30 am to 3.30 pm Wednesdays only hscswidebayburnett@hpw.qld.gov.au. Mount Isa Housing Service Centre 19 West Street PO Box 1866 MOUNT ISA 4825 (07) (within area) Maintenance enquiries: HSCSNorthWestQueensland@hpw.qld.gov. au Ravenshoe Queensland Government Agent Grigg Street, PO Box 43 RAVENSHOE 4888 Note: 9.00am to 4.30pm Monday to Friday

5 Help with housing Queensland Disaster Response Page 5 of 5 Robina Housing Service Centre Shop 80, Bazaar Street Robina Town Centre PO Box 4059 ROBINA TOWN CENTRE 4230 (07) Maintenance enquiries: HSAOGoldCoastMgtTeam@hpw.qld.gov.au Rockhampton Housing Service Centre Level 3, 209 Bolsover Street PO Box 1330 ROCKHAMPTON 4700 (07) (within area) Maintenance enquiries: HSCSCentralQueensland@hpw.qld.gov.au Thursday Island Housing Service Centre Douglas Street PO Box 514 THURSDAY ISLAND 4875 (07) Maintenance enquiries : HSAOTorresStraitMgtTeam@hpw.qld.gov.au Toowoomba Housing Service Centre Level 2, Condamine Centre 10 Russell Street PO Box 418 TOOWOOMBA 4350 (07) (within area) Maintenance enquiries : HSAOSWQMgtTeam@hpw.qld.gov.au Townsville Housing Service Centre Level 2, 143 Walker Street, PO Box 953 TOWNSVILLE 4810 (07) (within area) Maintenance enquiries : HSCSNorthQueensland@hpw.qld.gov.au Woodridge Housing Service Centre 11 Station Road PO Box 5 WOODRIDGE 4114 (07) Maintenance enquiries: (07) HSAOLoganMgtTeam@hpw.qld.gov.au