Hrs Opening of Technical bids Hrs. Claus e No. Queries/Suggestions made by vendors. Page no. Eligibility Criteria

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1 Corrigendum to the RFP for Secondary MPLS Network for critical offices Union Bank of India Department of Information Technology, Technology Centre, Powai Last date of receipt of tender documents Hrs Opening of Technical bids Hrs Claus e No. Page no. Eligibility Criteria Existing The bidder should be a company incorporated in India. (Please furnish the Certificate of incorporation). It must be a telecom service provider in India at least for the last 5 years having MPLS VPN license. The bidder should be in operating-profit with depreciation value for last three financial years i.e , and (Please provide audited annual reports, Balance Sheet, Profit & Loss accounts for the same. In case last financial year i.e annual reports are not audited or financial year is not completed, bidder must submit previous three financial years audited annual reports i.e , and ). Queries/Suggestions made by vendors What is a MPLS VPN License? We have National Long Distance License. Considering the criticality for this Project for UBI. Request bank to consider the bidder with net profit of at least 300 Cr. In last 3 financial years. Bank's Clarification The revised Eligibility Criteria is The bidder should be a company incorporated in India. (Please furnish the Certificate of incorporation). It must be a telecom service provider in India at least for the last 5 years having MPLS VPN / National Long Distance license. Please be guided by the RFP The Bidder should have valid certifications (ISO 9001:2008 or ISO / BS7799 and TL 9000) for the MPLS VPN Network infrastructure The Bidder should have valid certifications (ISO 9001:2008 or ISO / BS7799 and TL 9000) for the MPLS VPN Network infrastructure We would like to inform that ISO 9001:2008 for quality management system, ISO for Information Security management and ISO :2001 for IT Service management system. However as on now we don t have TL 9000 certificate. May kindly exempt from this clause or make suitable amendment. TL 9000 & ISO 9001:2008 are the only certifications for MPLS Network Infra. Request bank to consider the same. The revised Eligibility Criteria is The Bidder should have valid certifications (ISO 9001:2008 or ISO / BS7799) for the MPLS VPN Network infrastructure. The revised Eligibility Criteria is The Bidder should have valid certifications (ISO 9001:2008 or ISO / BS7799) for the MPLS VPN Network infrastructure.

2 The bidder should not have been black listed by any of Government Authority or Public Sector Undertaking (PSUs). The bidder shall give an undertaking (on their letter head) that they have not been black listed by any of the Govt. Authority or PSUs. In case, in the past, the name of their Company was black listed by any of the Govt. Authority or PSUs, the name of the company or organization must have been removed from the black list as on date of submission of the tender, otherwise the bid will not be considered (Please submit the declaration as per Annexure A4). Additional Clause in Eligibility Criteria Date of Bid Expiry- The bidder shall keep the bid valid for 180 days from the last date of submission of bids. The bank reserves the right for extension of bid validity for another period of 90 days. Bid Expiry date The commercial offer shall be on a fixed price basis for 5 years. No price variation should be asked for relating to increases/decrease in customs duty, excise tax, other taxes and foreign currency price variation etc during offer validity period. However Bank may review the services and annual charges on yearly basis. Taxes inclusion Considering the criticality of this network for UBI. We request bank to consider those bidders for this RFP who have been not blacklisted or suspended as of now. Any bidders who have been blacklisted should not be allowed for this RFP. Request bank to delete the below points in this clause: In case, in the past, the name of their Company was black listed by any of the Govt. Authority or PSUs, the name of the company or organization must have been removed from the black list as on date of submission of the tender, otherwise the bid will not be considered (Please submit the declaration as per Annexure A4). Considering the criticality of this network for UBI, as bank will be running business critical applications. Request bank to add the service provider should have minimum of 50,000 Km of own fiber laid across PAN India & documentary proof to be submitted as part of Eligibility Criteria. Validity of the bid should be limited to 90 days from the date of last submission of bid. No extension of bid validity should be considered.for any extension fresh commercial are to be invited from the bidders. When the customer would release the order. No clarity in the point Bank may review the charges annually. However no price variation shall be done prior to the 5 year term. This is in lieu of the fact that the commercial proposal and Business case shall be prepared basis a 5 year contract.tcl will request to keep the tax component at actual so that any changes in the tax structure proposed by Govt. of India can be passed on accordingly. If there is any change in the tax rate as per government agencies, the same would be borne by the customer. Please be guided by the RFP. Please be guided by the RFP. Please read the clause 9.1 as below: The bidder shall keep the bid valid for 120 days from the last date of submission of bids. The bank reserves the right for extension of bid validity for another period of 60 days. Purchase order will be issued after completion of entire tender process. Please refer clause no on page no. 12. Please refer clause no on page no. 12.

3 Payment Schedule: The project will be for a period of 5 years. The Bidder have to charge the link subscription charges quarterly in arrears on per-link basis based on the achievement of SLAs defined in the document. (The uptime of the link as specified under SLA clause will be assessed on monthly basis and the payment will be made at the end of each quarter). The vendor should submit the link-wise uptime achieved to enable the Bank to pay quarterly charges. Request bank to consider the below payment schedule. Recurring Charges - Quarterly in advance One time charges - 100% after installation & commissioning of link. Please be guided by the RFP One time cost, if any, will be paid after successful commissioning of the link and acceptance by the bank. Bidder should raise the invoice for one time charges on monthly basis. Not included in BID format Please be guided by RFP Bidder should raise invoices after deducting the applicable penalties i.e. SLA, extended, etc The charges per location will begin from the date of acceptance of the link. The service provider should submit the installation and commissioning certificate signed by the Bank s official certifying successful completion of installation and commissioning for the payment The charges for shifting of lines due to relocation of branch/office premises will be paid on per site basis after successful shifting and testing of the link at the end of each quarter UBI to confirm the payment timeline after submission of invoices. Request bank to provide the acceptance of the link within 7 days post handover of link to UBI. If same is not tested & accepted within 7 days then it will be treated as deemed commissionined & billing of the same will be triggered in system. LOC (Letter of Commissioning) will be on individual link wise. Please specify the shifting charges or it will be as actual. Bank will release the payment within 30 days from the date of receiving the invoices and all the supporting documents. Please be guided by RFP Clause no on page no. 13 stand deleted.

4 15.2 & & The round trip delay of the network at any time should not be more than 70 msec (average) with 50% link utilization and packet drop should be less than 0.01%. In case of high latency, it will be responsibility of the Service provider to rectify the latency either by replacing the local pair or by other similar measures to contain latency within the stipulated limits The connectivity provided by the bidder has to be Layer 3 MPLS solution on dedicated ports with 1:1 committed information rate with end point as Ethernet or V.35 (preferably on Ethernet). RTD considering the branch address shared by customer shall be 110 msec PoP-to-PoP. The Latencies vary based on the location and the last mile. Maximum latencies of 150ms is technically observer between extreme Tier3 to Tier3 locations. We request UBI to modify this clause as below, The Latencies from DC/DR to the locations must be as stated, DC/DR to Tier 1 should not exceed 75 ms, DC/DR to Tier 2 should not exceed 100 ms DC/DR to Tier 3 should not be exceed 150 ms When tested with a ICMP packet size of 1024 Bytes, the packet drop Should not be more than 1 in 1000 for Wired sites and 1 in 100 for wireless sites. Request bank to consider the handoff to be Fast Ethernet, as handoff of RF & Wimax will be Fast Ethernet only. Please read this as: The round trip delay of the network from DC/DR to locations at any time should not be more than 80 ms for Metro cities, 100 ms for Urban cities and 120 ms for Semi urban and rural cities with 50% link utilization and packet drop should be less than 0.1% for wire line and less than 1% for wireless link. In case of high latency, it will be responsibility of the Service provider to rectify the latency either by replacing the local pair or by other similar measures to contain latency within the stipulated limits. All variants of Ethernet technologies are acceptable. 4.6 & The last mile for DC, DR must be OFC with self healing ring based architecture. Bank prefers to have maximum links with wired last mile as copper/fiber. Wherever the Service Provider is not in a position to provide wired link, such location may be given on stable RF/Wi- Max/etc connectivity. 4.7 Bidder needs to provide 2 Mb and higher capacity link on wire line (Copper/Fiber). However they can provision the link on Wireless media initially to roll out the project on time but they need to provide the link on wire line within a year from the date of purchase order. Both statements are contradicting as 4.6 allows service provider to deliver the links on wireless where as 4.7 asks to migrate the links with bandwidth above 2Mbps to wireline thus rejecting the link to work on wireless. Hence request Bank to allow wireless as last mile for branches [up to 8Mbps]. Please read the clause 4.6 and 4.7 as below: The last mile for DC, DR must be OFC with self healing ring based architecture. Bank prefers to have maximum links with wired last mile as copper/fiber. Wherever the Service Provider is not in a position to provide wired link, such location may be given on stable RF/Wi-Max/etc connectivity. However Bidder needs to provide 2 Mb and higher capacity link on wire line within a year from the date of purchase order.

5 4.7 8 Bidder needs to provide 2 Mb and higher capacity link on wire line (Copper/Fiber). However they can provision the link on Wireless media initially to roll out the project on time but they need to provide the link on wire line within a year from the date of purchase order. Wireless will be provided if Wireline is not feasible. TCL can provision Wireless to comply with the SLA. In certain cases where wireline is still not feasible within a year, TCL requests Bank to continue with wireless if there is no SLA issue. Bank will take a call on case to case basis Bidder needs to provide 2 Mb and higher capacity link on wire line (Copper/Fiber). However they can provision the link on Wireless media initially to roll out the project on time but they need to provide the link on wire line within a year from the date of purchase order. As per our exp we have delivered many links on UBR / RF and observed good uptime. Can we consider SLA only and not Last mile Clarified above The link will be terminated on the existing Cisco router which has 2 Ethernet ports and 2 serial ports. Bidder will provide link either on Ethernet or V.35. In case of V.35 dropout, bidder has to provide the necessary modem. For Copper last mile - V.35 interface is available. TSP will provide only Modem for V.35 handoff. Request bank to arrange for Serial cable for termination from modem to router. Bidder need to provide the modem only for V.35 dropout. Bank will provide the V.35 cable The link will be terminated on the existing Cisco router which has 2 Ethernet ports and 2 serial ports. Bidder will provide link either on Ethernet or V.35. In case of V.35 dropout, bidder has to provide the necessary modem The responsibility of extending the cable till the customer router / equipment will be responsibility of customer/ customer chosen system integrator. Bidder need to provide the link up to Router rack Bidder needs to have a co-ordination with the existing system integrator for integrating with present system for the branches to function smoothly. In case of RF, Bidder will provide the drawings of all MAST and Tower for RF connectivity before starting the erection of MAST. TCL will co-ordinate with the System integrator for Link termination and Routing Configuration on TCL backbone. The Configuration strategy has to be defined, owned and implemented by UBI on the UBI owned routers. Please provide your acceptance on this. TCL provides a standard diagram approved by Structural engineer for RF Implementation. The diagram cannot be provided for individual sites. Though the plan can be provided by Field engineer at each individual site. Please provide your acceptance on this. Bank's Network Integrator will configure the router. However bidder need to share the details required for configuring the router like AS, etc. Bidder may provide a diagram for MAST and Tower with technical documentation. However bidder is require to provide the diagram with detail dimension and weight to branch official for taking the permission from Landlord before starting the work.

6 4.13 & In case of RF, Bidder will provide the drawings of all MAST and Tower for RF connectivity before starting the erection of MAST The charge to be quoted should be inclusive of all taxes, duties and levies. In the Commercial Offer, the vendor should provide breakup of taxes charged by them. The charge should also include location network setup, which includes all the Transportation, forwarding, insurance, road permit, AMC charges etc Roof right and any associated cost with building permission for erecting the mast to be owned by customer. Bank will arrange the permission of landlord for installation of RF Pole. 4.2 and and 12 Though the charges will be fixed for 5 years, bank may review the annual charges after 3 years as per the market rate. VS The commercial offer shall be on a fixed price basis for 5 years. No price variation should be asked for relating to increases/decrease in customs duty, excise tax, other taxes and foreign currency price variation etc during offer validity period. However Bank may review the services and annual charges on yearly basis Both points are conflicting Please read the clause as below: The commercial offer shall be on a fixed price basis for 5 years. No price variation should be asked for relating to increases/decrease in customs duty, excise tax, other taxes and foreign currency price variation etc during offer validity period. However Bank may review the services and annual charges after 3 years as per the market rate Bidder while giving backhaul should ensure installation of Telecom MUX in Bank DC and Near DR Site. In case a MUX is placed at any Union Bank of India location, then the same should be approximately 19 standard communication rack size and should be able to work on battery backup for at least 60 minutes. Bidder need to provide the Rack for MUX installation and battery for backup. Bank will provide required space and power supply for MUX. Battery backup is not a standard industry practice. Suggest bank should provide the same. Space & power supply has to be provided by Customer Please be guided by the RFP Bidder should log a call automatically in case of any issue without waiting for customer complain and should take the necessary action for restoration of the same. Bank is looking for managed services. Please clarify Bidder is require to monitor the links to meet the SLA. Whenever link goes down bidder need to take the necessary action to restore the link without waiting for call from Bank official.

7 The proposed network by the bidder should support: a) All web and client server based application b) Video Conferencing c) Voice over IP (VOIP) d) End to End QOS should be possible e) IPSEC Compliant Please confirm the feature of CE to support QoS pre classification to deploy QoS for IPSec encrypted packets Bank will share the details with selected bidder CPE details Supply, installation and configuration of WAN end equipment like modems, last mile equipment etc. would be done by bidder to provide the solution. IP address used on Union Bank of India end shall remain same as per the current schema implemented in Union Bank of India at all the locations (which shall be shared to the successful bidder). Routers would be provided by Bank or bidder Request bank to confirm whether the router installation & configuration needs to be done by bidder or it will be done by UBI/UBI's NI team. Routers will be provided by Bank. Link will be connected on the existing router in branches/offices. Hence Installation and configuration of router is not in the scope. However bidder is required to coordinate with Bank's Network Integrator for configuration of router for their link b b 60 Round trip delay should not be more than 70ms at any time with normal bandwidth utilization i.e. less than 50% and packet drops should not be more than 0.01%. Normal PING test. The end to end latency between Bank's Routers at both ends should be less than the limit specified in the RFP when ping with a load of 1 Kb data. The packet drop should not be more than 1 in 1 million. Normal PING test. The end to end latency between Bank's Routers at both ends should be less than the limit specified in the RFP when ping with a load of 1 Kb data. The packet drop should not be more than 1 in 1 million. RTD considering the branch address shared by customer shall be 110 msec PoP-to-PoP. TCL requests to modify the Acceptance clause as below, When tested with a ICMP packet size of 1024 bits, the packet drop Should not be more than 1 in 1000 for Wired sites and 1 in 100 for wireless sites. Clarified above. Latency 70 Is it Pop to pop? If not then we suggest <=80 ms Packet drop 0.01% expected packet drop would be <=1% Clarified above RTD of 70 msec & Packet loss of 0.01% Since there are some locations in Tier 2 & Tier 3 cities. Request bank to consider the End to end RTD of 120 msec. Industry wise Packet loss of 1% is standard. Please read this as: Normal PING test. The end to end latency between Bank's Routers at both ends should be less than the limit specified above when ping with a load of 1 KB data. The packet drop should be less than 0.1% for wireline and less than 1% for wireless link. Please read this as: Normal PING test. The end to end latency between Bank's Routers at both ends should be less than the limit specified above when ping with a load of 1 KB data. The packet drop should be less than 0.1% for wireline and less than 1% for wireless link. Clarified above. Clarified above

8 The table below specifies the end-to-end link uptime matrix along with mean time to respond (MTTR) No Office City Uptime MTTR (HH:MM) 1 DC and DRC Metro 99.95% 00:30 2 Other Links All 99.50% 04:00 MTTR DC and DRC Uptime:99.95% MTTR:.00:30 Other Links Uptime:99.5% MTTR: 4Hours Since the locations may fall in Tie 2 and Tier 3 segments, TCL requests UBI to modify the SLA clause as below, Tier 1 & DC & DR - Uptime 99.7% Tier 2 Uptime 99.5% Tier 3 Uptime 99.0% MTTR has to be basis the location of the links Uptime:99.5% MTTR: 2Hrs Uptime:98.5% Class B City MTTR: 4Hrs Class C City MTTER: 6Hrs Please read this as: No. Office City Uptime MTTR (HH:MM) 1. DC and DRC Links 99.95% 00:60 2. Other Links Metro cirties 99.50% 04:00 Hrs 3. Other Links Urban cities 99.0% 04:00 hrs 4. Other Links Semi Urban and Rural cities 98.50% 06:00 Clarified above Clarified above Clarified above MTTR 30 min Is it Link uptime or site uptime related MTTR is for link provided by Bidder. SLA for other locations Request bank to consider the SLA up Clarified above time for other locations (Branches & offices) - 99% monthly. sla % can we consider dual last mile Bidder is expected to meet the RFP terms and condition and SLA there end. If bidder feels that to meet the desired SLA they need dual link they can provide however bank will not pay any extra cost for the same. Since this is MPLS network, traffic Clarified above. routing happens based on the available best path based on various parameters and required topology is any-to-any. Hence request Bank to consider latency as 250msecs. QOS of network Request bank to share the required Bank will share the details with class of service (COS) for proposed the finally selected bidder. network along with percentage of bifurcation of bandwidth against each class.

9 Bank will pay charges on per site basis depending upon the achievement of uptime. However bank issues will be exempted from calculating the uptime. Uptime % of cost Backhaul link 99.9% or more 100% >99.7% to <=99.9% 90% >99.5% to <=99.7% 80% >99.3% to <=99.5% 70% >99.0% to <=99.3% 60% Less than 99% NIL Branches 99% or more 100% 98% or more 90% 97% or more 80% 96% or more 70% 95% or more 60% Bank will pay charges on per site basis depending upon the achievement of uptime. However bank issues will be exempted from calculating the uptime. Uptime % of cost Backhaul link 99.9% or more 100% >99.7% to <=99.9% 90% >99.5% to <=99.7% 80% >99.3% to <=99.5% 70% >99.0% to <=99.3% 60% Less than 99% NIL Branches 99% or more 100% 98% or more 90% 97% or more 80% 96% or more 70% 95% or more 60% Request bank to consider payment against the delivery of SLA's as below: Backhaul link MRC Cost 99.9% & above ---> 100% of MRC >99.7% to <=99.9% ----> 98% of MRC >99.5% to <=99.7% ----> 96% of MRC >99.3% to <=99.5% ----> 94% of MRC >99.0% to <=99.3% ----> 92% of MRC 99% & Below ----> 90% of MRC Maximum cap of penalty for not meeting SLA up time is of 10% of MRC & will be applicable only when both the links at DC & DR is down (i.e. Both DC & DR is isolated). For Branches/Offices MRC Cost 99% & above -----> 100% of MRC 98% or more ----> 98% of MRC 97% or more ----> 96% of MRC 96% or more ----> 94% of MRC 95% or more ----> 92% of MRC 95% & less than ----> 90% of MRC Maximum cap of penalty for not meeting SLA up time is of 10% of MRC for impacted link only (i.e. For individual branches). These slabs should be changed as the uptime is function of the last mile uptime which may be prone to interruption due to uncontrollable factor and also the last mile technology employed i.e. Wireless or wireline. Also many locations happen to be in T2 and T3 cities where finding a third party provider is challenge. Proposed Slabs as below : 98 % or more 100% 97 % or more 90% 96 % or more 80% 95 % or more 70% 94 % or more 60% Less than 94 % Nil% Please read this as: Bank will pay charges on per site basis depending upon the achievement of uptime. However bank issues will be exempted from calculating the uptime. Uptime % of cost Backhaul link 99.9% or more 100% >99.7% to <=99.9% 90% >99.5% to <=99.7% 80% >99.3% to <=99.5% 70% >99.0% to <=99.3% 60% >99.3% to <=99.0% 50% Less than 99% NIL Branches - Metro and Urban Cities 99% or more 100% >98% to <=99% 90% >97% to <=98% 80% >96% to <=97% 70% >95.0% to <=96% 60% >90% to <=95% 50% Less than 90% NIL Branches - Semi Urban and Rural Cities 98.5% or more 100% >97% to <=98.5% 90% >95% to <=97% 80% >93% to <=95% 70% >92.0% to <=93% 60% >91% to <=92% 50% Less than 90% NIL Payment against delivery of SLA revised and mentioned above.

10 17.1 Bank will pay charges on per site basis depending upon the achievement of uptime. However bank issues will be exempted from calculating the uptime. Uptime % of cost Backhaul link 99.9% or more 100% >99.7% to <=99.9% 90% >99.5% to <=99.7% 80% >99.3% to <=99.5% 70% >99.0% to <=99.3% 60% Less than 99% NIL Branches 99% or more 100% 98% or more 90% 97% or more 80% 96% or more 70% 95% or more 60% Suggested Clause 99.5% or more 100% of cost >99.3% to <=99.5% 99% of cost >99.1% to <=99.3% 98% of cost >99.3% to <=99.5% 96% of cost >99.0% to <=99.3% 95% of cost Less than 95% - 95% of cost For other links 98.5% or more -100% of cost 97.5% or more- 99% of cost 96.5% or more- 98% of cost 95.5% or more- 97% of cost 95% or more- 96% of cost Less than 95%-95% of cost 98.5 % uptime for RF/ wireless Payment against delivery of SLA revised and mentioned above Payment against delivery of SLAs There should have no unplanned downtime of more than 15 minutes during the peak business period (8 AM to 8 PM) and more than one hour during a period of 24 hours. Bank may monitor the links by its NSI or own tool for uptime along with Service provider. In case of difference in uptime, Bank may consider the payment based on report generated by Bank s tool, if bidder is unable to justify the difference. Penalties for extended downtime RCOM requesting to rethink on penalty against SLA. The Downtimes generally will not be planned during business hours. But in case planned activities during off peak hours can extend more than hour as per the size of activity. Would request Bank to modify clause as below :There should have no unplanned downtime of more than 15 minutes during the peak business period (8 AM to 8 PM) and all the downtime must be planned during off peak and pre-informed to bank TCL has deployed automation to track SLA and generate the reports. The measurements and any payments related shall be basis the reports generated by TCL NMS systems. This is because all the processes of TCL are internally linked to these system so adherence to any other systems shall not be feasible. Bank shall deploy its own monitoring systems for cross checking. Please provide your acceptance Request bank to delete this clause, as there is already penalty for not meeting SLA up time for backhaul & for individual branches. Payment against delivery of SLA revised and mentioned above. Please be guided by RFP Please be guided by RFP Please be guided by the RFP.

11 Penalties for extended downtime- Link down for a total period of 4 hours continuously in during 8 AM to 8 PM Penalty - Rs.500/- per day per location Additional penalty should be removed Please be guided by RFP. Down time due to bank issues will be exempted SLA penalty - Busines -Rs.500/- per day per location Bidder has to commission the links at DC and DR within 8 weeks and all other links within 15 weeks from the date of acceptance of purchase order. In short, the entire project shall be implemented within 15 weeks from the date of acceptance of Purchase Order. Order will be deemed accepted from 7th day of PO date, in case vendor do not convey formal acceptance to Bank. Penalty for delay in commissioning of link -- Any delay in commissioning of the link beyond the mentioned time, Bank will charge penalty at 0.50 % of the order value for that site (site by site basis) per week or part thereof, subject to a maximum of 5%. The bank may at its discretion also waive or reduce the penalty if the reasons for delay are considered to be justified. RCOM requesting to remove the clause. Request bank to confirm whether orders for 77 locations will be placed in one PO or it will be in distributed PO's. If it is one PO then request bank to consider the delivery time lines for entire project of 20 weeks, subject to availability of rooftop permission from UBI & landlord for installation of RF Pole. For Wireline link - Request bank to provide the Bldg. Permission, Space inside DC for any installation of Rack and MUX and UPS Power for installation of last mile link. For RF last mile link - Request bank to provide the Bldg. Permission from landlord for installation of Pole on rooftop and UBI to borne any rental for permission from landlord for installation of pole on rooftop. TSP can't arrange the permission from landlord, as UBI is owning & rented the premise. Request Bank to change the delivery timeline to 20 weeks from the date of acceptance of purchase order. Request bank to consider the penalty for delay in commissioning of link beyond 20 weeks as 0.5% of ARC for undelivered link (i.e. for that particular individual site) with maximum cap up to 3% of ARC for undelivered link only. Please be guided by RFP. Down time due to bank issues will be exempted. 1. Bank may place the order for all 77 locations in one PO or in different POs. 2. Please be guided by RFP. However bank will arrange the permission of landlord for installation of RF Pole. In case of any delay in commissioning of the link due to landlord permission, bank will not levy penalty to the bidder. 3. Bank will provide the space, UPS power and building permission for installation of MUX at DC. 4. Bank will arrange the permission from landlord for installation of RF Pole. Please be guided by RFP Please be guided by the RFP.

12 Any delay in commissioning of the link beyond the mentioned time, Bank will charge penalty at 0.50 % of the order value for that site (site by site basis) per week or part thereof, subject to a maximum of 5%. The bank may at its discretion also waive or reduce the penalty if the reasons for delay are considered to be justified. This is subjected to permission and site readiness is in the sow of Client. Please be guided by the RFP Any delay in commissioning of the link beyond the mentioned time, Bank will charge penalty at 0.50 % of the order value for that site (site by site basis) per week or part thereof, subject to a maximum of 5%. The bank may at its discretion also waive or reduce the penalty if the reasons for delay are considered to be justified. Request bank to change it to for Any delay in commissioning of the link beyond the mentioned time, Bank will charge penalty at 0.25 % of the order value for that site (site by site basis) per week or part thereof, subject to a maximum of 2%. The bank may at its discretion also waive or reduce the penalty if the reasons for delay are considered to be justified. Please be guided by RFP Bidder has to commission the new link apart from the initial order within 4 weeks from the date of acceptance of purchase order. Any delay in commissioning of the link beyond 4 weeks, Bank will charge penalty at 0.50 % of the order value for that site (site by site basis) per week or part thereof, subject to a maximum of 5%. Bidder has to commission the new link apart from the initial order within 4 weeks from the date of acceptance of purchase order. Any delay in commissioning of the link beyond 4 weeks, Bank will charge penalty at 0.50 % of the order value for that site (site by site basis) per week or part thereof, subject to a maximum of 5%. Request bank to consider the new link implementation beyond the sites mentioned in RFP of 8 weeks subject to availability of roof top permission from landlord which needs to be arranged by UBI. Request bank to consider the penalty for delay in commissioning of these individual links beyond 8 weeks as 0.5% of ARC for undelivered link (i.e. for that particular individual site) with maximum cap up to 3% of ARC for undelivered link only. it has to be as per 15 weeks as per the earlier point in RFP Please read this as: Bidder has to commission the new link apart from the initial order within 6 weeks from the date of acceptance of purchase order. Any delay in commissioning of the link beyond 6 weeks, Bank will charge penalty at 0.50 % of the order value for that site (site by site basis) per week or part thereof, subject to a maximum of 5%. Clause no on page no. 15 revised as mentioned above.

13 Bidder has to commission the new link apart from the initial order within 4 weeks from the date of acceptance of purchase order. Any delay in commissioning of the link beyond 4 weeks, Bank will charge penalty at 0.50 % of the order value for that site (site by site basis) per week or part thereof, subject to a maximum of 5%. Request to change the lead time to commission as 8 weeks as few sites may need erection of mast at site. Clause no on page no. 15 revised as mentioned above Bidder has to commission the new link apart from the initial order within 4 weeks from the date of acceptance of purchase order. Any delay in commissioning of the link beyond 4 weeks, Bank will charge penalty at 0.50 % of the order value for that site (site by site basis) per week or part thereof, subject to a maximum of 5%. Request bank to change it to -Bidder has to commission the new link apart from the initial order within 6 weeks from the date of acceptance of purchase order. Any delay in commissioning of the link beyond 4 weeks, Bank will charge penalty at 0.25 % of the order value for that site (site by site basis) per week or part thereof, subject to a maximum of 2%. Clause no on page no. 15 revised as mentioned above. For any delay in link shifting beyond 4 weeks from the date of instruction, Bank will levy a penalty of Rs.2,000/-. For any shifting of link, bank needs to share the new address at least 8 weeks in advance & to provide at least 2 weeks of time lines for confirming the feasibility. TSP requires 6 weeks of time lines for shifting of link to new location. Clause no on page no. 15 stands deleted Shifting of link is subject to feasibility For any delay in link shifting beyond 4 weeks from the date of instruction, Bank will levy a penalty of Rs.2,000/-. Installation and Commissioning- For any delay in link shifting beyond 4 weeks from the date of instruction, Bank will levy a penalty of Rs.2,000/-. Request bank to consider the penalty for shifting of this link only when TSP confirms the feasibility at new location & penalty to be applicable beyond 6 weeks as maximum of INR 2,000/- Only. Request you to update the Shifting timelines from 4 weeks to 6 weeks. Penalty of INR 2000 should not be levied for shifting cases since shifting is subject to feasibility at new locations. Clause no on page no. 15 stands deleted. Clause no on page no. 15 stands deleted.

14 21 18 Evaluation Process Request bank to consider the Evaluation process on Techno Commercial. Highest mark (i.e. of 10 to be provided) to respective TSP when the last mile at respective location is on Wired media. For Wireless - Bank can consider the score of 2 or 4. Please be guided by the RFP. Technical Score - 40% & Commercial Score - 60% / TCO 39 Criteria for evaluating L1 All existing taxes (including sales tax/vat, service tax etc.), duties and levies. Request bank to kindly consider this evaluation process, considering the criticality of this project. What is the criteria for evaluating lowest in Closed Bid & Reverse Bid When can the customer can reject a Service Provider in a BID- is it post technical evaluation, closed Bid or Reverser Bid what is the Methodology of calculation i.e. - would it be as per link/ or as per bandwidth / total cost per year or TCV for 5 years Taxes will be at prevailing rates L1 bidder will be decided through reverse auction. Bank will evaluate the bidder response based on the methodology stipulated in the RFP. L1 bidder will be based on TCO after reverse auction. Please be guided by RFP The bidder shall keep the bid valid for 180 days from the last date of submission of bids. The bank reserves the right for extension of bid validity for another period of 90 days Validity of the bid should be limited to 90 days from the date of last submission of bid. No extension of bid validity should be considered.for any extension fresh commercial are to be invited from the bidders. Please be guided by RFP Indicative Commercial Offer Request bank to confirm whether TSP needs to provide the rates for bandwidth of 256 Kbps, 512 Kbps & 16 Mbps in this proposal? Also request bank whether the orders for above bandwidth will be placed to L1 provider or it will be distributed to other TSP too? Request bank to confirm whether commercials for 256 Kbps, 512 Kbps & 16 Mbps are part of Commercial evaluation? If yes, then request bank to delete the same from evaluation, as we don't have the address for these locations to 1. TCO will be based on all the links mentioned in the Annexure D. Bank will subscribe these links based the requirement. 2. Bank will place the order to L1 bidder. 3. Yes. Commercials for all the links mentioned in the Annexure D are part of commercial evaluation. 4. Bank is discovering the cost for future requirement and Bank will subscribe the link as per the requirement. Bank will share address of proposed site with Bidder and after feasibility confirmation, purchase order will be issued. Bidder need to

15 check the feasibility study. commission the link with in the time line mentioned the RFP document Splitting of orders The service provider should run industry standard QoS/CoS and Traffic Engineering services in the MPLS backbone and the service provider should configure Qos/CoS as per Banks requirement in their network. Request bank to confirm whether the orders for 77 sites will be split between two providers? L1 & L2. Subject to L2 provider matches L1 Prices? Please confirm. Request bank to share the required class of service (COS) for proposed network along with percentage of bifurcation of bandwidth against each class. Also request bank to share the COS Criteria? Is it IP precedence or DSCP? Please confirm. Bank will place the order to L1 bidder. Bank will share the details with the selected bidder MPLS links should be up-gradable/downgradable at the agreed rate between the bank and bidder within 7 days from the date of receipt of official communication from the Bank. No extra payment will be made for increasing or decreasing the bandwidth and only bandwidth charges will be paid at the rate discovered through this RFP. What is the percentage bw upgrade expected. in case access bw needs to be upgraded,it would be subject to feasibility 1. Bank will upgrade/degrade the bandwidth of the link based on the utilization of the link or new application requirements. Hence it is not possible to provide the expected number of links. 2. Bank will take the feasibility from the bidder before issuing the order for upgradation.

16 MPLS links should be up-gradable/downgradable at the agreed rate between the bank and bidder within 7 days from the date of receipt of official communication from the Bank. No extra payment will be made for increasing or decreasing the bandwidth and only bandwidth charges will be paid at the rate discovered through this RFP. MPLS links should be up-gradable/downgradable at the agreed rate between the bank and bidder within 7 days from the date of receipt of official communication from the Bank. No extra payment will be made for increasing or decreasing the bandwidth and only bandwidth charges will be paid at the rate discovered through this RFP. Link extension from demark to router rack Request bank to consider the upgrade/downgrade time lines of 4 weeks from date of PO & also it will be subject to feasibility. The MPLS link can be upgraded in case there is no change in media in 2 week considering all the processes. In case of change in media, we request Bank to follow the standard delivery time lines as of new link. In case of any change in media connectivity the appropriate charges would be shared with the client.tcl requests UBI to provide acceptance. Request bank to confirm whether TSP needs to provide the link till demarks point or till router rack at each branch end.? Please read this as: MPLS links should be upgradable/down-gradable at the agreed rate between the bank and bidder within 14 days from the date of receipt of official communication from the Bank where no system upgrade is required. In case of requirement of system upgradation, bidder will be required to upgrade the link within 4 weeks from the date of PO. No extra payment will be made for increasing or decreasing the bandwidth and only bandwidth charges will be paid at the rate discovered through this RFP. Please read this as: MPLS links should be upgradable/down-gradable at the agreed rate between the bank and bidder within 14 days from the date of receipt of official communication from the Bank where no system upgrade is required. In case of requirement of system upgradation, bidder will be required to upgrade the link within 4 weeks from the date of PO. No extra payment will be made for increasing or decreasing the bandwidth and only bandwidth charges will be paid at the rate discovered through this RFP. Bidder need to provide the link up to Router rack. Cross Connect Extension at DC & DR If there is any fall ceiling then TSP will not be able to deliver the link till router rack. Request bank to consider that TSP to provide the link till MMR room (Met me room) at DC & DR & bank to extend the link from MMR room to router rack. Bidder need to provide the link up to Router rack.

17 The MPLS Network should support multicast in all variants like dense mode, sparse mode etc Bank will not be responsible for installation of any telecommunication infrastructure equipment like RF Antenna, Mast, MUX, Modem etc. at the last mile and if required the same should be provided/installed by the service provider. Cost involved for the same should be borne by the service provider. Bank at the most will provide space and UPS power to Modems/equipments that may be required to implement the connectivity at the last mile Dense Mode is not recommended mode for Multicast, as it chokes the network with flooding. Request bank to consider the PIM-SM as multicast protocol. For Wired last mile link - Request bank to provide the Bldg. Permission, Space inside DC, UPS Power for any installation of Rack, MUX & Modem installation of last mile link. For RF last mile link - Request bank to provide the Bldg. Permission from landlord for installation of Pole on rooftop and UBI to borne any rental for arranging the permission from landlord for installation of pole on rooftop. TSP can't arrange the permission from landlord, as UBI is owning & rented the premise. Bank is not using the Multicast presently. However MPLS network should support Multicast. 1. Bank will provide the space, UPS power and building permission for installation of MUX at DC. 2. Bank will arrange the permission from landlord for installation of RF Pole b Service provider should provide various options of last mile like WIMAX/RF/3G/CDMA/VSAT etc The packet drop should not be more than 1 in 1 million. Backhaul at DC & DR Request bank to share the total no. of users at each branch along with total no. of applications? Also request bank to share the bandwidth required for each application? Technically packet drop of 1 in 1 million is not achievable. Request bank to consider the Packet loss of 1 in 1000 packets, as this is Industry standard & as per ITU standard. Request to change the clause as "The Packet drop should not be more than 1 in Request bank to confirm whether TSP needs to provide Dual last mile, Dual POP (both the last mile from alternative TSP) at both DC & DR or it will be Single last mile at DC & DR. Please confirm. Bidder need to provide the link to meet the RFP technical requirements. Please read this as: The packet drop should be less than 0.1% for wire line and less than 1% for wireless line. Please read this as: The packet drop should be less than 0.1% for wire line and less than 1% for wireless line. Bidder need to take the decision on the same to meet the SLA.

18 Additional Clause in Scope of work Additional Clause in Scope of work Bank to provide the Online UPS, Rack Space, Earthing & Air conditioning insider server room at each branch. Any damage to equipment's due to voltage fluctuation will be responsibility of bank, as bank owns that place. Bank to pay the additional charges of hardware in case of any damage to modem/equipment for providing this connectivity. Any damage to device due to improper Or inadequate site condition will be attributed to Bank and the same will be chargeable and not covered under AMC / Warranty Bank will provide the UPS power, Rack Space, Earthing & Air conditioning insider server room for installation of MUX. However bidder should verify the earthing and power before the deployment of their equipments. If bidder feels that earthing is not proper, selected bidder may go for fresh earthing as per their requirement without any additional cost to the bank. Further Bank will not be responsible for damage of bidder equipments due to any reasons i.e. power fluctuations, fire, earth quake, theft, storm, etc. Bidder is required to cover their systems with adequate insurance. Clarified above.

19 36.1 to The supplier shall, at their own expense, defend and indemnify the Bank against all third party claims or infringement of intellectual Property Right, including Patent, trademark, copyright, trade secret or industrial design rights arising from use of the products or any part thereof in India or abroad The supplier shall expeditiously extinguish any such claims and shall have full rights to defend it there from. If the Bank is required to pay compensation to a third party resulting from such infringement, the supplier shall be fully responsible for, including all expenses and court and legal fees The Bank will give notice to the Supplier of any such claim without delay, provide reasonable assistance to the Supplier in disposing of the claim, and shall at no time admit to any liability for or express any intent to settle the claim. This is a repetition and is already covered in clause 34. Please delete it. Please be guided by RFP Proposed Network The Service provider should have capability to run IPV6 on MPLS VPN links. Upgrade to IPV6 if required will have to be without any extra cost to the Bank The service provider should ensure that major security features against attacks as mentioned below are implemented in their network: TCL will provide the MPLS any to any Connectivity. TCL will not configure the UBI routers. UBI will have to configure the UBI owned devices in order to get the achieved routing out of the TCL network. TCL requests UBI to confirm your acceptance. TCL network is IPv6 ready. However the address for Ipv6 if shared early will be helpful. Security is deployed on TCL devices to protect the TCL infrastructure. In case attack is coming from any of UBI location on UBI MPLS-VRF That will be limited to UBI MPLS-VRF. Protecting UBI sites will be responsibility of UBI.TCL requests UBI to provide acceptance on this. Bank's Network Integrator will configure the router. However bidder need to share the details required for configuring the router like AS, etc. Presently bank is not using IPv6. Bank will share the address for IPv6 well in advance whenever decision for implementation of IPV6 will be taken. Bidder network should be protected for the security attacks mentioned in the RFP. Bank network should not be affected due to their other customer s network and MPLS network itself. If possible, bidder may put a system to stop the spread of malicious traffic from Bank's one office to another office.

20 The service provider should ensure that major security features against attacks as mentioned below are implemented in their network: a. Protection against all kinds of attacks including DOS attacks, SYN attacks, smurf attacks etc. b. Protection against all kinds of spoofing like VPN spoofing/ip spoofing etc. DDOS attacks can be linked with Internet leased lines...mpls is private cloud. Clarified above a 58 The service provider should ensure that major security features against attacks as mentioned below are implemented in their network: a. Protection against all kinds of attacks including DOS attacks, SYN attacks, smurf attacks etc. b. Protection against all kinds of spoofing like VPN spoofing/ip spoofing etc. Request to remove the clause as MPLS network is closed circuits and is transport. Service provider does not have visibility to attacks happening within the network. All attack source and destination will be within Union Bank's network only. Bidder need to ensure that no attack should come from their MPLS network In case the selected TSP fails to deliver links within the stipulated time period, bank reserves the right to forfeit the EMD and give the order(s) to other Telecom Service Providers through negotiation based on the preparedness of the remaining bidders to match the L1 price for providing the services at locations as mentioned the document. However, order of preference for negotiation will be the ranking order in which prices are d7iscovered in the online reverse auction viz. L28, L3, L4 and so on. Delivery are subjected to Site Readiness and Permission, hence while confirming the same these factors should be factored in. Bidder will not be responsible for delay in delivery of the link due to bank issues. However Bidder need to inform about the site status to project team in writing without delay a 60 Please clarify on the need of any-toany topology. Various bandwidth capacities are listed from 256Kbps to 24Mbps whereas the location list provided has bandwidth from 1Mbps. Please confirm whether there are sites with bandwidth less than 1Mbps as part of this tender/rfp. BERT testing is done on TDM circuits and not on MPLS circuits. Hence request to remove this clause. Branches working on bidder MPLS network should be able to communicate with each other without coming to Data Centre. TCO will be based on all the links mentioned in the Annexure D. Bank will subscribe these links based the requirement. Bank will put the traffic on link for testing the link throughput.