AND PORTFOLIO MANAGEMENT

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1 INTEGRATIVE IT PLANNING AND PORTFOLIO MANAGEMENT Deriving synergies from complex IT environments for effective IT planning and portfolio management TABLE OF CONTENTS 1 Introduction 1 IT management involves many disciplines 3 Data interchange and product interoperability 4 Alfabet and BPA systems: a 360 view for business and IT transformation 5 Alfabet and CMDB systems: strategy and planning meet operations excellence 7 Alfabet and the IT catalog: easing maintenance of the technology portfolio 7 Alfabet and project management: demand to execution program planning 8 Alfabet and human resource technologies: change propagation to organizational structures 9 Alfabet and ERP systems: cost and budget information exchange 10 Alfabet and the SOA repository: closed loop process for planning, designing and running SOA infrastructures 11 Alfabet and GRC tools: better risk management 11 Adaptability and compatibility in heterogeneous IT environments 11 Related resources Best practices in IT management were long focused on individual IT management disciplines with efforts directed towards defining and establishing processes, capturing the required data and implementing appropriate tools. This created efficient and effective, yet siloed practices within IT. Today s digitization-driven business environment requires an agile IT that can deliver quickly. IT practices including and especially IT planning and portfolio management must strive for greater integration to meet the demands of digital business. Only an integrated IT environment can help maximize the benefits of automation. IT management involves many disciplines As IT has grown to become the technological underpinning of today s business, so has the number of activities for managing its various aspects. Disciplines such as enterprise architecture management, business process analysis, IT portfolio management, change configuration management, enterprise resource planning and IT planning have evolved to define the purpose, scope and tasks of individual work groups. Good software roducts have been developed to support each of these areas with information reservoirs, automated workflows and guidelines for governance. They contribute greatly towards process efficiency and effectiveness, and IT staff depends on them to run a smooth ship. Working like a team of experts, each specialist system is focused on its own domain while collaborating with other systems to hand off and receive required information. Standards have done much to promote this interdependence, bringing greater synergy into the IT complex and greater value to the user. Only an integrated IT environment can help maximize the benefits of automation. Consider the following advantages: Re-use of existing information Minimal redundant data entry WHITE PAPER

2 Complete and current data Reliable information base Enforcement of procedures, policies and naming conventions Interactive applications Comprehensive views onto IT Greater insight into interrelated data IT portfolio management and IT planning two integrative disciplines IT portfolio management is most effective when the many sub-portfolios making up the IT portfolio are integrated with each other and information is provided on how they relate to each other. By understanding the interdependencies among the various portfolios application, project, technology, demands, etc. the organization can make betterinformed decisions on IT change, and enjoy the confidence of being able to estimate the impact on all parts of the enterprise. Analysis of the relationships of the different portfolio elements are often based on information from other sources information such as technology life cycles, organization structure or business processes. Thus, an IT portfolio management must be able to capture data from other sources easily. Efficient and reliable IT planning requires insight into all of the relevant planning elements demands, project proposals, architectural designs, human resources, corporate policies, business strategies and cost information in order to quickly understand which plans are feasible and free of conflict. Much of this information is maintained by other sources so that any tool for IT planning must be well integrated with external sources in order for planning to be accurate. Likewise, because IT portfolio management guides the direction and scope of change, and IT planning effects changes on the IT landscape, these two disciplines need to convey change information to other activities such as project portfolio management and enterprise resource planning, which then make the necessary adjustments at the detailed level. These symbiotic relationships are what ensure unity and order in the IT domain. Alfabet the linchpin for business & IT alignment Situated at the intersection of business strategy and IT strategy, Alfabet plays a central role in IT management, helping to determine how business capabilities are best supported, which projects to embark upon, which IT investments should be made, and how costs can be reduced. It presides over a multitude of interfaces to adjacent systems to ensure a complete and accurate information basis. Change information from other IT management systems is reliably propagated through to every occurrence of an artifact. Alfabet supports all standard and commonly used IT management products. This white paper covers the most commonly used integrations. Business Process Analysis Project CMDB / ITSM* Alfabet IT Planning and Portfolio SOA Registry and Repository Enterprise Resource Planning Governance, Risk and Compliance * Configuration Database / IT Service Figure 1: Effective IT planning and portfolio management requires tight integration with other IT management disciplines. 2

3 Data interchange and product interoperability There are two methods for exchanging information between Alfabet and other tools: Alfabet Web Services (SOAP and REST) Alfabet Data Integration Framework Alfabet Web Services are designed to allow direct access to the data stored in the Alfabet database from external programs that run on different platforms. Platform interoperability is based on either REST or SOAP. It enables service requests via HTTP to the Alfabet database from programs that are written using different programming languages and that run on different operating systems. Using Alfabet Web Services for data exchange offers the following advantages: Synchronous access: the Web service can be called at any time based on any kind of event External interface: the Web service can be consumed from any external service or application via URL Independency of data source and format: data management is part of the client implementation Freedom of development: unlimited flexibility in usage of data and available operations Alfabet Data Integration Framework (ADIF) is a configurable mass update facility for high performance import, export and manipulation of large data volumes. High performance is achieved by performing data translation, formatting and writing in single database transactions. Configuration of integration solutions in ADIF is done using SQL, T-SQL or PL/SQL to provide users with a simple and well-established facility for defining the data integration. ADIF provides automatic structure recognition for CSV, XLS, XSD and XML files whereby one import or export package can contain several data sources of different types. It provides visual design of import, export and data manipulation packages and a visual debugger to validate correctness of the implemented business logic in controlled stepby-step execution. Import, export or data manipulation jobs are started as a synchronous or asynchronous process and can be embedded in established enterprise integration solutions. The decision whether to use Alfabet Web Services or the Alfabet Data Integration Framework (ADIF) should be based on the organization s needs. If the need is for continuous data integration to or from a third party application, Alfabet Web Services should be used. If what is required is a one-time or infrequent batch data export or import, ADIF is preferable. Another criteria is the amount of data being exchanged. For large amounts of data where performance is important, ADIF is better suited. Using ADIF for data exchange offers the following advantages: Fast data upload/modification: major parts of ADIF scripts are executed directly on the database Transactional: all changes are executed within one transaction with full roll-back in case of an error Various data sources: ADIF can process data from various sources at once Various data formats: Microsoft Excel, CSV, XML, database and LDAP are supported Development environment provided: ADIF contains a full development environment for scripts As the integrity and consistency of data is of utmost importance in Alfabet, quality checks are performed by Alfabet during imports to ensure that inconsistencies and contradictions of data from the originating tool are not taken over. It is often the case that the originating data source permits data discrepancies due to lack of adherence to established modeling conventions. Alfabet compensates for this by enforcing correct input on its own. For example, if a class has start and end date attributes, Alfabet requires that the end date is later than the start date, which may not be the case for the tool from which such data is imported. Beyond the scope of data interchange is the aspect of product interoperability. This provides the ability to extend the user s point of view into the information base of another product and/or actually traversing from one product to another. Alfabet offers this, for example, for ARIS Business Process Analysis (BPA), as explained in the next section. 3

4 Alfabet and BPA systems: a 360 view for business and IT transformation In order to facilitate big transformation initiatives, business process executives need to understand large business concepts and translate them in terms of what they mean for different parts of the company. It s no longer about optimizing performance of the individual process. It s about re-thinking processes altogether: How do they connect across the enterprise? How do they relate to the customer experience? What is their context and location? How can IT help re-define processes into a digital experience? What new processes are needed? Business process professionals need to start thinking about enterprise goals as a starting point for process design and in today s digital business age, those goals will more than likely have a large IT component. Digital business is also having an effect on Enterprise Architecture (EA) and IT planning across the globe. EA and IT planning practices must accelerate their efforts to become more business-oriented, architecting for business outcomes and not for the perfect standard platform. They need to prove themselves in their ability to purge traditional systems-thinking to make room for design-thinking in the sense of human experience and not solution design. Already existing EA capabilities are needed more than ever before: holistic thinking, governance, planning and coordination of activities across the enterprise. Applying these to an expanded BPA is important for success in executing transformation to a digital business. In order to provide the interoperability needed to build the digital enterprise from translating the digital enterprise strategy into enterprise operating model and business capability requirements, capturing the business model, defining the business processes and planning the IT landscape that supports them Alfabet integrates with the most common BPA tools such as Casewise and ARIS. This integration allows companies to close the gap between business and IT to create digital systems of differentiation that drive front-line agility by providing a continuum of planning and management support from the highest level of business assessment and definition to the individual activities in IT planning and portfolio management. Together, Alfabet and BPA tools greatly improve agility in providing: digital business solutions by providing tighter business-it collaboration from inception to implementation of business solutions; clear insight into change impacts on process and IT; cost reduction through business and IT standardization; and revenue growth through customer focus and market differentiation. Figure 2: Alfabet integrates tightly with ARIS to enable full understanding of the impact of changes to processes or to the application landscape. It also accelerates solution design for new digital processes. Alfabet can work with BPA products in a read-only modus or bi-directionally to allow changes to be made to business process descriptions and definitions on either side. Alfabet has a particularly tight interoperability with ARIS allowing for regular synchronization of data between ARIS and Alfabet. Additionally, the user can easily traverse between the user interfaces of Software AG s ARIS and Alfabet for a 360-degree view of business processes and their corresponding application portfolios. The user can move from Alfabet to a specific Event-driven Process Chain (EPC) / Business Process Modeling Notation (BPMN TM ) diagram in ARIS or choose a model in ARIS and link to the process variant in Alfabet to study the underlying IT. 4

5 Alfabet and CMDB systems: strategy and planning meet operations excellence EA, IT planning and portfolio management tools such as Alfabet are typically the system of record for change planning of the IT environment ( change the company ). The Configuration Database (CMDB) is the system of record for the current configuration of the IT environment ( run the company ). Both systems are dependent on each other for relevant and accurate information. Alfabet can relate data about applications and their business context, technologies, standards and planned changes to the CMDB so that the CMDB has a better understanding of the change impact on business, better control of IT standards and a basis for change operationalization. By relating data from the CMDB on IT deployments and locations, performance metrics (for example, incidents and downtime) and actual changes to Alfabet, Alfabet has a better understanding of change impact on deployed IT, intelligence for portfolio analysis and assurance that deployed IT follows strategy. Generally, data and process quality are improved. Such integration provides real benefits in the area of technology and application governance by ensuring that IT standards which are defined are also enforced. This facilitates reduction of IT complexity, costs and risks. The potential cost reductions are very high and play a significant role in moving IT spend from keep-the-lights-on to transform-the-business. Standards enforcement is not the only benefit. By making the wealth of information in a CMDB on the state of IT available to Alfabet, integration supports choosing the right technologies and applications for the business. Risky technologies and application dependencies become transparent leading to their elimination from the portfolio. Thus IT risks are reduced and business risk along with it. There are various ways to integrate Alfabet with a CMDB depending on the use case. Here are a few examples. By integrating the IT operations processes managed within the CMDB and the IT governance processes managed within Alfabet, silos within IT are broken down and processes improved. This leads to better results from IT and to improved relationships between IT departments. Business continuity management The information interchange between Alfabet and a CMDB can improve risk management capabilities. Location and deployment information from the CMDB can be used to support rules-based application and technology risk assessment. Where an application is deployed can determine whether it needs to have a high risk profile or not. Alfabet provides the risk profile of the application, answering questions such as Does the application support critical processes? or Is the application operating on sensitive data?. Performance metrics from the CMDB can improve the quality of risk assessment on an application or technology. With better intelligence on the risk profile and performance of a certain application or technology, IT planners can instigate changes to mitigate risks and communicate these to the CMDB which records the change. ALFABET IT LANDSCAPE GOVERNANCE AND PLANNING planned application and technology changes to mitigate risk CMDB/ITSM SERVICE DESK mitigating actions updates IT RISK ASSESSMENT locations and deployments performance metrics CMDB/ITSM MODULES Figure 3: The integration of Alfabet and a CMDB/IT Service (ITSM) system can help ensure business continuity. 5

6 Technology approval In this example, a company could implement a process for approving requests from projects to use new technologies. Such a process transverses both Alfabet and the CMDB to confirm the existence or non-existence of a requested technology and ensure that projects use only approved technologies. The direct link between the two products streamlines the process and makes it transparent for all stakeholders as well as ensures good collaboration between projects, operations, EA and IT planning. ALFABET CMDB/ITSM CMDB/ITSM LANDSCAPE GOVERNANCE & PLANNING technology usage request REQUESTS NEW TECHNOLOGY FROM SERVICE DESK already exists? alternative exists? YES service catalog entry of alternative technology project team rejected? YES status = rejected inform project information on the approved technology create service catalog entry service catalog entry of existing technology service request creates the CI Figure 4: This integration scenario demonstrates how integration of Alfabet with a CMDB/ITSM system can be used to automate the process of technology approval. Application retirement Alfabet and the CMDB can be integrated in a process for application retirement, with Alfabet being used to make the plans to retire an application and monitor its life-cycle. At a specific point in time, Alfabet submits a service request for the retirement of the application, which is executed by the CMDB and the retirement (or non-retirement) communicated to Alfabet. Thus, operations staff and other stakeholders are informed in a timely manner, changes can be planned and coordinated, and the plan confirmed as to whether it reflects reality or not. ALFABET IT LANDSCAPE GOVERNANCE AND PLANNING APPLICATION RETIREMENT DATE confirmation of retired CIs CMDB/ITSM information on technologies that could not be retired (they are still used which is in conflict to the plan) CMDB/ITSM SERVICE DESK LIFE-CYCLE MONITOR retirement six months away service request for retirement of the application service request for retirement of any technologies made redundant (according to the plan) Figure 5: Integration between Alfabet and a CMDB/ITSM system can ensure that applications are retired according to plan or that the plan is changed if an application can t be retired as planned. 6

7 Integration of Alfabet with a CMDB/ITSM system means: Service and delivery are aligned to strategy and planning Less errors due to transparency across IT silos Collaboration and IT processes are more efficient Data with which IT is managed is more reliable Less risk and more value Alfabet supports data exchange with IT operations solutions such as HP UCMDB, HP Asset Manager, BMC Remedy, BMC Atrium, IBM Tivoli ITSM and Microsoft Operations Framework. Alfabet and the IT catalog: easing maintenance of the technology portfolio Data quality is one of the biggest concerns around an Alfabet implementation. Current and correct information is essential for critical decisions. Maintaining the technology catalog of an enterprise that can have thousands of technologies is an arduous, errorprone task and one that has the potential to compromise the quality of information in Alfabet. To counteract this potential problem, Alfabet provides interoperability with the online service Technopedia which is provided by BDNA Corporation. Technopedia is a comprehensive IT catalog of enterprise hardware and software products. Implementing the Technopedia repository in the context of vendor products and components in Alfabet ensures complete and up-to-date information necessary for successful IT planning and enterprise management. Users can import the products captured in the Technopedia repository to Alfabet including attributes describing the product, life-cycle information, as well as data about the vendor providing the product. The data regarding the imported product and vendor can be updated on a regular basis by executing an ADIF import scheme provided for this purpose. Communication to the Technopedia marketplace is managed through a secured HTTP protocol to keep information on the vendor products a company is using invisible to outsiders. The benefits of the interoperability between Alfabet and an IT catalog such as Technopedia are: Reduced efforts to manage vendor product, vendor and life-cycle information More accurate information on end-of-life for vendor products, thus lowering risk of technology obsolescence More readily available information on vendor product usage across the enterprise landscape resulting in lower audit costs Lowered cost of non-compliance with vendor product license agreements based on more accurate information about license usage (in conjunction with the CMDB and Alfabet s application portfolio management function) Lowered cost for vendor product license agreements due to better understanding of the licenses truly required Alfabet and project management: demand to execution program planning Because of its significance to Project (PM), Alfabet has several integration points for exchanging data with PM systems. Whereas a PM system takes care of the hard-wiring of the project for implementation, Alfabet is concerned with thorough inspection into the demands and the resulting project proposals that will generate projects, their alignment with business strategy, and their effect on the EA and IT strategy. The whole view approach that Alfabet offers in determining which projects to invest in is essential for a project s success, for no matter how well a project is executed, if it doesn t support enterprise strategy or causes major conflicts in the IT strategy road map, it will have been a futile exercise and a waste of money. As Forrester states: 7

8 In the bid to win, serve, and retain customers, taking a traditional approach to portfolio management is no longer sufficient. Siloed, project-centric, or technology asset portfolios must be replaced by a holistic view across strategic and operational investments, assets, resources, and services. To accomplish this, business and technology planning must move beyond alignment to integration. As companies continue on their journeys to integrated portfolio management, the ability to aggregate and analyze data from internal and external sources to build, inform, and guide strategic portfolio execution moves from nice-to-have to essential. (Forrester Research, The Forrester Wave : Portfolio For The BT Agenda, Q1 2015, M. Visitacion, G. Barnett, March 18, 2015) The partnership between a strategic planning and portfolio management tool like Alfabet and a PM tool is a very natural one and the touchpoints easily configured. Demands are captured by both systems with an interchange taking place to ensure that strategic IT demands land in Alfabet where they can be thoroughly evaluated, consolidated, analyzed for redundancy, and converted into a project proposal. Nonstrategic demands are passed on to the PM product for further processing through change management. After project proposals have been evaluated and prioritized in Alfabet, they are released to project management for execution. Here the project setups are reviewed and released for more detailed project planning concerning definition of tasks, assignment of resources, time management, budget, etc. The updated information on budget and work items is passed back to Alfabet s project portfolio governance capability, allowing this information to be incorporated into subsequent prioritization and budgeting rounds. The PM product also communicates scope change requests to Alfabet as these could have an impact on the EA and further evaluation rounds. In an iterative process, changes in the budget item and work item structures are passed back to the PM tool for further processing and then back again until final project approval. PM solutions that are supported are those such as CA Clarity, Planview, HP PPM, Changepoint, Microsoft Project Server. Business Strategic Planning Enterprise Architecture Demands Demand Demand Target Architecture Design Project Portfolio Governance Projects Scope Change Program Change Project PM system Alfabet Time Resource Figure 6: The integration of Alfabet with a project management tool increases the integrity of both portfolio management and project execution. 8

9 Alfabet and human resource technologies: change propagation to organizational structures Architecture objects are associated with organizational data, such as people and organizational units to anchor the objects into the organization. Organizational units are one of the dimensions that form the framework for IT master planning. Further, Alfabet provides transparency into the personnel aspect of planning through features such as stakeholder and owner definition, as well as comprehensive collaboration possibilities such as task assignments, alerts and collaboration windows. It is, therefore, very important that human resources-related data is kept current. Data such as business card information and corporate user ID can be imported as well as organizational units and the organizational structure. Changes to organizations and human resource directories can be automatically mirrored in Alfabet. Alfabet imports data from common systems such as SAP and Oracle PeopleSoft as well as from in-house developed directories. User data can also be imported into Alfabet from enterprise directory systems such as Microsoft Active Directory, ODSEE and IBM Security Directory Server TM on demand at run-time. Business-IT alignment is the key to reducing IT operating costs and prioritizing projects with minimal risk to the business. Integration with cost management and accounting tools is essential for making the right investment and costcutting decisions. Alfabet and ERP: cost and budget information exchange Cost management is a business discipline that is part of IT planning and governance. It requires a formal process framework for budgeting, cost aggregation and allocation models, chargeback schemes and their relationships to business strategy. It must be underpinned by general accounting principles (such as activity-based costing). The process framework must clearly identify all IT cost components and the fundamental drivers and behaviors of these costs from which the appropriate cost control strategies can be devised. A key component of IT cost management is a systematic approach to IT budgeting that embraces planning for investments and operating expenses alike. In the context of project portfolio governance that involves the definition, planning, assessment, prioritization and budgeting of project proposals, projects and their associated investment budgets are planned, which typically lead to costs associated with IT operations upon project completion. The risk of incorrect investment decisions is very real and can be devastating to an enterprise especially in a tightening economy. Reducing operating expenses with the goal of improving efficiency running business processes at lower cost, outsourcing or reducing vendor costs is just as fraught with potential risks. Without the ability to capture costs appropriately to be able to aggregate totals for individual business services, processes and domains, the organization can t identify: True costs of IT s support for business processes or business capabilities Redundant or inefficient IT support of business processes and capabilities Consequences of system roll-outs, postponements or cancellations Processes that are candidates for an outsourcer who can deliver at lower cost Alfabet provides an API allowing cost information from ERP tools to enter the system and be mapped to artifacts. Conversely, Alfabet sends budget and cost information to cost centers and accounts in ERP tools. Alfabet interfaces to the leading ERP systems from vendors such as SAP and Oracle. 9

10 Alfabet and the SOA repository: closed loop process for planning, designing and running SOA infrastructures EA, IT planning and portfolio management tools such as Alfabet depend on tools like CentraSite to be the SOA registry and repository for design and run-time governance for services. SOA tools depend on tools like Alfabet to govern the service portfolio creation process. Together they can provide end-to-end service life-cycle management. In Alfabet, service requests go through a rigorous demand-to-budget process with thorough examination of service requests regarding alignment with corporate, business and IT goals and strategy as well as redundant requests and impact to the organization s risk exposure. New services and extensions to existing ones are planned in the context of a project proposal including responsibilities, roles, business case, etc. Upon approval, the business service is committed to Alfabet s repository and becomes part of the baseline architecture. Technical services are handed over to the SOA repository, which is responsible for design, implementation, testing, deployment and tracking of SOA services. It hands over information on service status, usage and performance information to Alfabet. Service performance information helps identity bottlenecks and risk areas and address those during forthcoming planning and portfolio management. Data can also be aggregated at the business process level and used to identify strengths and weaknesses in IT support for business processes. In using Alfabet together with an SOA repository, a company has: A business architecture that is structured for re-usability An enterprise-wide uniform service classification Identification of services that are important to the enterprise Identification of deficiencies in the current service implementation A governed process for creation of services Centralized service creation and maintenance Service performance information for optimizing the service portfolio INVENTORIZE Strategic goals and demands Strategy fulfilling projects Performance indicators Strategic KPI Monitor Strategize SOA Governance Plan Implement Requested services Approved solutions RUN Deploy SOA repository ALFABET Deployed services Request for installation Inplemented services and BPEL TM applications Deployed services Figure 7: Alfabet and the SOA repository each have a role to play in the planning and provision of services. 10

11 Alfabet and GRC tools: better risk management With effective IT risk management processes in place, IT organizations are able to control IT s integrity with regard to applications, projects, data, systems, and employees to avoid malfunction while sustaining business success. An additional benefit of IT risk management is that it improves operational performance and, thus, lowers the number of incidents and fosters better business continuity. Another important aspect addressing the importance of IT risk management is compliance, i.e. the consistent enforcement of and compliance with standards and regulations (e.g., SOX, ISO and data protection laws). IT risk management comprises the inventorization and prioritization of applications to identify possible risks, the assessment of the risks identified, and, of course, their mitigation in order to reduce the overall threat to the enterprise. Alfabet integrates with common GRC tools to: Import, exchange and synchronize the objects required for IT risk assessments, namely applications, supported business units/processes, locations, technologies and IT services Receive risk indicators in order to map them to the EA model to support portfolio and SWOT analysis Send the results of application risk assessments to the GRC solution for overall operational risk assessments Adaptability and compatibility in heterogeneous IT environments With the diverse needs and unique solutions each IT organization has, any central planning and portfolio management solution will need to be open to the standard tools in place today. Alfabet provides integration capabilities for: Interconnectivity with business intelligence solutions, such as SAP BW, SAS, Hyperion and Cognos Document exchange with document management systems, such as EMC Documentum and Microsoft SharePoint integration with communication platforms, such as Microsoft Outlook and Lotus Notes Workflow integration support for tools, such as Microsoft BizTalk, Microsoft SharePoint, MQ Series and IBM WebSphere Data import/export to and from Microsoft Office Export of graphics in Microsoft Visio Integration with portals, such as SAP, Microsoft SharePoint and IBM WebSphere Data import/export for relational databases, such as Oracle, Microsoft SQL Server and Microsoft Access Support for XML data structures, such as Software AG s Adabas Interfaces to requirements (demand) management tools, such as agosense. requirements, HP Quality Center /ALM, IBM Rational Doors, Intland Codebeamer, Jama Contour, Microsoft Team Foundation Server, PTC Integrity, Polarion Requirements, RALLY Software and Visure the Requirements Company Integration with test management tools, such as HP Quality Center/ALM, Polarion QA, PTC Integrity and TOSCA Testsuite Related resources Software AG white paper: Converging Business and IT to Transform the Enterprise Software AG white paper: Aligning IT Cost Optimization with Business Strategy 11

12 ABOUT SOFTWARE AG Software AG offers the world s first Digital Business Platform. Recognized as a leader by the industry s top analyst firms, Software AG helps you combine existing systems on premises and in the cloud into a single platform to optimize your business and delight your customers. With Software AG, you can rapidly build and deploy digital business applications to exploit real-time market opportunities. Get maximum value from big data, make better decisions with streaming analytics, achieve more with the Internet of Things, and respond faster to shifting regulations and threats with intelligent governance, risk and compliance. The world s top brands trust Software AG to help them rapidly innovate, differentiate and win in the digital world. Learn more at Software AG. All rights reserved. Software AG and all Software AG products are either trademarks or registered trademarks of Software AG. Other product and company names mentioned herein may be the trademarks of their respective owners. SAG_Integrative_IT_Planning_12PG_WP_Mar16