Agilità per perseguire nuovi modelli di business e creare nuovo valore nel mercato delle utilities. Cristina Viscontino SoftwareAG Solution Architect

Size: px
Start display at page:

Download "Agilità per perseguire nuovi modelli di business e creare nuovo valore nel mercato delle utilities. Cristina Viscontino SoftwareAG Solution Architect"

Transcription

1 Agilità per perseguire nuovi modelli di business e creare nuovo valore nel mercato delle utilities Cristina Viscontino SoftwareAG Solution Architect

2 Software AG Agilità per perseguire nuovi modelli di business e creare nuovo valore nel mercato delle utilities Get there faster TM

3 Laws and regulations Laws Guarantees Compliance requirements Risk management Internal controls Customers Customer satisfaction Product and service quality Response and delivery times Market segmentation Social Reputation Information technology trends Collaboration Governance IT security IT standardization IT Alignment Free market economy Competition Cooperation Consolidation Economical climate Speed of innovation 3 For internal use only

4 Acknowledging Customer Touchpoints Source: IDC For internal use only

5 Digital Revolution in Full Force 5

6 MOBILE takes over 6 Billion SUBSCRIBERS 2016 mobile ad spending predicted to be $24.5 billion 6

7 SOCIAL use explodes 96 % OF COMPANIES Plan increase in social media investments 7

8 BIG DATA goes exponential 5 EXABYTES OF DATA CREATION TOOK IN YEARS IN WEEKS RIGHT NOW 10 MINUTES 8

9 CLOUD lifts off The Personal Computer will be replaced with The Personal Cloud 9

10 these 4 forces are no longer a probability they are a strategic priority! 10

11 A world of Opportunities Software 2013 AG. Software All rights AG. reserved. All rights reserved.

12 Wowing your Customer Advanced Customer Care Omni-channel Experience Expanding product landscape and service offerings Convergence between home automation and energy management Energy retail markets competition Social media as a new accessing channels for consumer engagement Marketing Promotions 12

13 Adding Agility Between Business and IT Business Models Constant Market Changes Design Automate BPM Processes PPM Integration/SOA GRC/CCM Digital Agility Layer IN-MEMORY BIG DATA IT Silos 13

14 Business Value of Fast Decisions Proactive Action Faster Reaction Costs Problem or Opportunity Business Event Options Action Time Action Taken Time 14

15 Business Process and IT Management PLATFORMS Integration and Automation PLATFORMS Big Data and Real Time Analytics PLATFORMS Transaction PLATFORMS ALFABET IT Portfolio Management & Planning Enterprise Architecture Management Suite ARIS Business Process Analysis Continuous Control Monitoring & GRC WEBMETHODS Integration and SOA Business Process Management Suite Intelligent Business Operations APAMA Complex Event Processing TERRACOTTA In-Memory Data Management In-Memory Intelligent Action In-Memory Realtime Analytics ADABAS- NATURAL Application Development Database Management System Application Modernization SOFTWARE AG Live Process Live AgileApps Live Integration Live 15

16 Business Process and IT Management FIRST BPA Solution 2M 25 YEARS OF 10,000 SUCCESS CUSTOMERS END LEADER in Gartner's 1996 MQ since USERS 150,000 COMMUNITY MEMBERS 16

17 Leverage and Capitalize Corporate Know-How 17

18 ARIS Platforms Capabilities Business Benefits Business Process Analysis Process standardization & transformation Process improvement Achieve Business Transparency Increase Process agility & efficiency Increase market share Enterprise Architecture Business & IT synchronization IT strategy & architecture management Reduce IT cost & complexity IT agility & flexibility Improve efficiency (reduce opex) Avoid / delay capex Continuous Control Monitoring Realtime Governance Risk and Compliance Audit management Policy management Efficient compliance & risk management Adapt fast to new regulations Ensure compliance with regulations (security, environment) Mitigate risks 18

19 Achieve Strategical Objectives, improve Performance and mitigating Risk while managing Compliance Where do we want to go? What can go wrong? How well do we achieve our objectives? How can we ensure that we achieve all our objectives? Define the corporate strategy and map it to business processes Design and analyze as-is processes Roll-out standardized and improved to-be processes Align IT structures with business objectives and processes to ensure that business transformation goes hand-in-hand with the transformation of IT Compliance through continuous controls monitoring that ensures the completeness, accuracy and validity of all transactions with financial impact through a uniquely automated and predictive solution 19 For internal use only

20 Integration and Automation Customer Base 2M 25 SUCCESS YEARS OF OVER 75% OF ORGANIZATIONS REPORT INCREASED COMPETITIVE ADVANTAGE 70 % NAMED MARKET SHIFT OF THE GLOBAL 50 LEADER in several Gartner and Forrester reports FROM EFFICIENCY TO FLEXIBILITY FROM STANDARDIZATION TO CUSTOMER ORIENTATION 20

21 webmethods Platforms Capabilities Business Benefits Integration Business Process Management Service and data integration B2B integration Mainframe & legacy integration Event-driven architecture Design & execute processes Human & content interaction Complete support for mobile solutions Business rules Analytics and monitoring Sweat existing assets Faster time-to-market through ease-of-use Minimize changes to existing applications & infrastructure Reduce customer churn Increase customer satisfaction Quickly develop new products & services Increase revenues Protect ARPU Increase market share Improve efficiency (reduce opex) Avoid / delay capex 21

22 Automate our Business Processes, increase Visibility and working like an Extended Enterprise Leverage existing business logic, IT systems and services Increase Quality by automating processes Scalability Performance to meet all your needs Faster time to market via reuse and ease of use Use operational intelligence to resolve issues as well as to improve business processes Extend information & apps to employees, customers & external actors wherever they are 22

23 Big Data and Real Time Analytics Customer 2M Base LEADER BIG DATA SOLUTION 2.5M+ CUSTOMERS 80 % OF THE GLOBAL 2.5M+ 5PB IN-MEMORY DATA Up to 1000x Faster than disk-bound and networked stores 23

24 Terracotta Platforms Capabilities Benefits In-memory Data Manageme nt Hundreds of terabytes of data in memory, 1000x faster than disk Scale up on a single machine and out across machines Full fault-tolerance and fast restart: % availability Real-time access to customer data (static & transactional), usage data, device data, etc. Create seamless multi-channel customer service experience (IVR / call-center / self-service) Scale-out customer self-service (Mobile and Web) Increase revenues Protect ARPU In-memory Intelligent Action Real-time data insights & action Event stream processing Low latency universal messaging Integrated dashboards React faster stay on top of billions of events and take immediate action (Determine next best offer or promotions) Use of real-time streaming data and predictive analytics, especially in generation and networks management Better forecast product demand Increase market share Dynamic pricing for energy trade 24

25 Making Big Data actionable Online Data Offline Data Customer Interaction, Device info, Sensor Real-time intelligent actions Business Analytics to improve business operations, allowing technical improvements and creating more effective revenue management React faster stay on top of billions of events and take immediate action Use of real-time streaming data and predictive analytics, especially in generation and networks management Make production and delivery of energy more efficient Better forecast product demand Dynamic pricing for energy trade Evaluate and categorize data in realtime for extrapolation 25 For internal use only

26 Add Agility to Your Customer Experience Call Centre Social Channels (Customers) Mobile Channels Store Channels Partners Internet Business Event Layer In Memory Layer Business Process Layer Single Repository IV R E V E N T S Business Insight Integration Service Layer (ESB) Internal Applications In House Applications Databases IT Return 26 For internal use only

27 And imagine what you can get Multi-Channel Customer Interactions Sales & Marketing Dashboards Web Store Store Mobile App Social Media Call Center Partners Live segmentation Campaign controlling Dynamic pricing Live sentiment analysis Data: Transactions, click streams, calls, tweets, Recommendations: Ads, coupons, discounts, Dynamic upselling & crossselling in real-time Analytics on aggregated data - Real-time - Historical Online Offline Customer Profile Shopping Behavior Loyalty Products Segment Similar Offerings Customer Intelligence Solution: Pattern and trend detection Time & location conditions Cross-channel & data correlations Context & situation awareness Personalized offers & actions Feedback loops & impact analysis 27 For internal use only

28 POWERING The Software AG Mission THE DIGITAL ENTERPRISE

29 Software AG Leader in Business Processes, Integration and Big Data Customer Base 2M+ MORE THAN 70 % OF THE GLOBAL 1000 DEVELOPERS 1B+ IN REVENUE 2.5M+ USERS EMPLOYEES WORLDWIDE DEDICATED TO CUSTOMER SUCCESS FOR OVER 40 YEARS 29

30 Your Value Software AG s Digital Agility Layer 30

Software AG Fast Big Data Solutions. Come la gestione realtime dei dati abilita nuovi scenari di business per le Banche

Software AG Fast Big Data Solutions. Come la gestione realtime dei dati abilita nuovi scenari di business per le Banche Software AG Fast Big Data Solutions Come la gestione realtime dei dati abilita nuovi scenari di business per le Banche Software AG Fast Big Data Solutions Get there faster Vittorio Carosone Regional Sales

More information

Product Update. Get There Faster. Dan Ternes CTO, Asia-Pacific & Japan. 2014 Software AG. All rights reserved.

Product Update. Get There Faster. Dan Ternes CTO, Asia-Pacific & Japan. 2014 Software AG. All rights reserved. Product Update Dan Ternes CTO, Asia-Pacific & Japan 1 Get There Faster 2 When does the problem change from personal inconvenience to financial loss? What is the potential business case for HSBC? And how

More information

Independent process platform

Independent process platform Independent process platform Megatrend in infrastructure software Dr. Wolfram Jost CTO February 22, 2012 2 Agenda Positioning BPE Strategy Cloud Strategy Data Management Strategy ETS goes Mobile Each layer

More information

DIGITAL DISRUPTION IS REAL AND HERE TO STAY

DIGITAL DISRUPTION IS REAL AND HERE TO STAY DIGITAL BUSINESS PLATFORM DIGITAL DISRUPTION IS REAL AND HERE TO STAY Ramesh Subramaniam Director Business Solutions ANZ 2015 Software AG. All rights reserved. For internal use only DIGITAL BUSINESS PLATFORM

More information

Intelligent Business Operations

Intelligent Business Operations Intelligent Business Operations Echtzeit-Datenanalyse und Aktionen im Zusammenspiel Dr. Jürgen Krämer VP Product Strategy IBO & Product Management Apama 23.06.2014 Helping Organizations Transform into

More information

Intelligent Business Operations and Big Data. 2014 Software AG. All rights reserved.

Intelligent Business Operations and Big Data. 2014 Software AG. All rights reserved. Intelligent Business Operations and Big Data 1 What is Big Data? Big data is a popular term used to acknowledge the exponential growth, availability and use of information in the data-rich landscape of

More information

Software AG Product Strategy Vision & Strategie Das Digitale Unternehmen

Software AG Product Strategy Vision & Strategie Das Digitale Unternehmen Software AG Product Strategy Vision & Strategie Das Digitale Unternehmen Dr. Wolfram Jost CTO Agenda 1 2 3 Positioning Product Portfolio Key Innovation Areas What does digitization mean? more than automation,

More information

Agility for the Digital Enterprise Get There Faster

Agility for the Digital Enterprise Get There Faster The webmethods Suite Agility for the Digital Enterprise What you can expect from webmethods Software AG s vision is to power the Digital Enterprise. Our technology, skills and expertise enable you to quickly

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

Big Data Volume, Velocity, Variability

Big Data Volume, Velocity, Variability Big Fast Data Anwendungen und Lösungen der Software AG Big Data Volume, Velocity, Variability Dr. Jürgen Krämer VP Product Strategy IBO & Product Management Apama 20.02.2014 the time window to analyze

More information

Exploring the PROCESS. Excellence. Apostolos Tsoubris Executive Director, ICAP Group Management Consulting, Private Sector

Exploring the PROCESS. Excellence. Apostolos Tsoubris Executive Director, ICAP Group Management Consulting, Private Sector Exploring the PROCESS Excellence Apostolos Tsoubris Executive Director, ICAP Group Management Consulting, Private Sector Technology transforms markets & business Mc Kinsey Center for Business Technology

More information

CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty

CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty CRM Best Practice Webinar Next generation CRM for enhanced customer journeys: from leads to loyalty Featured guest speaker Leslie Ament SVP Research and Principal Analyst at Hypatia Research Group and

More information

ARIS Cloud Social BPA-as-a-Service

ARIS Cloud Social BPA-as-a-Service BUSINESS WHITE PAPER ARIS Cloud Social BPA-as-a-Service TABLE OF CONTENTS 1 Better processes result in better business 3 Three editions to provide you the capabilities you need 3 ARIS Cloud Basic 3 ARIS

More information

Data Integration for the Real Time Enterprise

Data Integration for the Real Time Enterprise Executive Brief Data Integration for the Real Time Enterprise Business Agility in a Constantly Changing World Overcoming the Challenges of Global Uncertainty Informatica gives Zyme the ability to maintain

More information

Customer Lifecycle Management. A more synchronized, automated, profitable experience at every stage of the customer journey.

Customer Lifecycle Management. A more synchronized, automated, profitable experience at every stage of the customer journey. Customer Lifecycle Management A more synchronized, automated, profitable experience at every stage of the customer journey. Customer engagements cut across multiple products, disparate technologies and

More information

Cloud computing means happier customers

Cloud computing means happier customers BUSINESS WHITE PAPER Cloud computing means happier customers TABLE OF CONTENTS 1 About the cloud 2 Development of the cloud market 3 Cloud-based applications increase customer satisfaction 3 Better processes

More information

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution A Customer Centric Digital Platform For Utilities A Joint Capgemini and Pegasystems Solution 2 A Customer Centric Digital Platform For Utilities Utilities the way we see it Utilities in a changing world

More information

Reaching Customers Across Multiple Channels

Reaching Customers Across Multiple Channels Leading Provider of Cloud-Based Customer Experience Solutions Relies on Integrated, Modular WSO2 Middleware to Speed the Delivery of Services that Enhance User Engagement Businesses recognize that brand

More information

Intelligent Business Operations

Intelligent Business Operations Intelligent Business Operations Energieeffizienz durch den Einsatz von IBO Sascha Höcherl 11.11.2015 Software AG Transformation zum digitalen Unternehmen CUSTOMER BASE More than 70 % of the Global 1000

More information

How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0

How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 Matthias Göhler Vice President Product Management Multi Channel, SAP AG Learning Points In this

More information

Deliver a Superior Customer Experience. a social one.

Deliver a Superior Customer Experience. a social one. Social CRM Technology perspective on Business.. or the other way around? Daniel Burian CRM Presales Manager, Central Europe Deliver a Superior Customer Experience. a social one. As

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

Improving The Retail Experience Through Fast Data

Improving The Retail Experience Through Fast Data A Forrester Consulting Thought Leadership Paper Commissioned By TIBCO Software February 2016 Improving The Retail Experience Through Fast Data Overview Customers expect better-individualized experiences

More information

THE REAL-TIME OPERATIONAL VALUE OF BIG DATA MATT DAVIES SPLUNK @MATTDAVIES_UK

THE REAL-TIME OPERATIONAL VALUE OF BIG DATA MATT DAVIES SPLUNK @MATTDAVIES_UK THE REAL-TIME OPERATIONAL VALUE OF BIG DATA MATT DAVIES SPLUNK @MATTDAVIES_UK THANK YOU FOR HAVING ME 2 WHY I LOVE SWEDEN #1 IT WAS HOME I LIVED IN STOCKHOLM FOR 3 MONTHS WHY I LOVE SWEDEN #2 FROZEN HAIR

More information

ARIS 9 Highlights and Outlook

ARIS 9 Highlights and Outlook ARIS 9 Highlights and Outlook Karl Wagner Senior Vice President ARIS R&D 2013 Software AG. All rights reserved. ARIS at a Glance 2M END FIRST BPA Solution 25 SUCCESS LEADER YEARS OF 10,000 CUSTOMERS USERS

More information

dbaccess European TMT Conference

dbaccess European TMT Conference dbaccess European TMT Conference London, UK September 03 & 04, 2013 Safe-Harbor-Statement This presentation contains forward-looking statements based on beliefs of Software AG management. Such statements

More information

Predictive Customer Interaction Management

Predictive Customer Interaction Management Predictive Customer Interaction Management An architecture that enables organizations to leverage real-time events to accurately target products and services. 2 TABLE OF CONTENTS 1 Introduction...3 2 Architecture...5

More information

Enabling the Digital Enterprise, embracing Cloud, Mobile, Social & Big Data Introducing ARIS 9.0 and webmethods 9.0

Enabling the Digital Enterprise, embracing Cloud, Mobile, Social & Big Data Introducing ARIS 9.0 and webmethods 9.0 Enabling the Digital Enterprise, embracing Cloud, Mobile, Social & Big Data Introducing ARIS 9.0 and webmethods 9.0 Dr. Wolfram Jost CTO Software AG 2010-2013 26 February 2013 Capital Market Day 2013 2

More information

Embracing the Cloud, Mobile, Social & Big Data

Embracing the Cloud, Mobile, Social & Big Data Embracing the Cloud, Mobile, Social & Big Data Introducing ARIS 9.0 and webmethods 9.0 Dr. Wolfram Jost CTO Software AG 2010-2013 2 Positioning 3 2013 Software 2013 AG. Software All rights AG. reserved.

More information

Torquex Customer Engagement Analytics. End to End View of Customer Interactions and Operational Insights

Torquex Customer Engagement Analytics. End to End View of Customer Interactions and Operational Insights Torquex Customer Engagement Analytics End to End View of Customer Interactions and Operational Insights Rob Witthoft Torquex {Pty) Ltd 10/1/2015 Torquex Customer Engagement Analytics Torquex Customer Engagement

More information

Mobility for Me. When used effectively Contextual Mobility can:

Mobility for Me. When used effectively Contextual Mobility can: Mobility for Me Over 250 communications providers around the world trust TIBCO with the management of their products, services and the customers that use them. 2 Mobility for Me Create a communications

More information

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the

More information

Oracle s Cloud Computing Strategy

Oracle s Cloud Computing Strategy Oracle s Cloud Computing Strategy Your Strategy, Your Cloud, Your Choice Sandra Cheevers Senior Principal Product Director Cloud Product Marketing Steve Lemme Director, Cloud Builder Specialization Oracle

More information

Leveraging Information For Smarter Business Outcomes With IBM Information Management Software

Leveraging Information For Smarter Business Outcomes With IBM Information Management Software Leveraging Information For Smarter Business Outcomes With IBM Information Management Software Tony Mignardi WW Information Management Sales IBM Software Group April 1 2009 Agenda Our Smarter Planet and

More information

LISTEN TO THE VOICE OF CUSTOMER EXPERIENCE

LISTEN TO THE VOICE OF CUSTOMER EXPERIENCE LISTEN TO THE VOICE OF CUSTOMER EXPERIENCE The Four Essentials of a Customer Experience Program www.nice.com WHERE CX PROGRAMS STUMBLE Many companies recognize the value of a customer experience (CX) program,

More information

Predictive Customer Interaction Management for Insurance Companies

Predictive Customer Interaction Management for Insurance Companies Predictive Customer Interaction Management for Insurance Companies An architecture that enables insurance carriers to leverage realtime events to accurately target products and services 2 TABLE OF CONTENTS

More information

SAP 360 Customer Powered by SAP HANA. Marcus Ruebsam, Global Head of Solutions, Lob Customer, SAP AG 12 March 2013

SAP 360 Customer Powered by SAP HANA. Marcus Ruebsam, Global Head of Solutions, Lob Customer, SAP AG 12 March 2013 SAP 360 Customer Powered by SAP HANA Marcus Ruebsam, Global Head of Solutions, Lob Customer, SAP AG 12 March 2013 Empowered Customers are Changing the Rules Digitally Connected Socially Networked Informed

More information

Creating Great Service Experiences How Modern Customer Service Works. Copyright 2014 Oracle Corporation. All Rights Reserved.

Creating Great Service Experiences How Modern Customer Service Works. Copyright 2014 Oracle Corporation. All Rights Reserved. Creating Great Service Experiences How Modern Customer Service Works Copyright 2014 Oracle Corporation. All Rights Reserved. Delivering Modern Customer Service The world of business is changing fast. Technology

More information

Delivering Quality Service with IBM Service Management

Delivering Quality Service with IBM Service Management Delivering Quality Service with IBM Service Milos Nikolic, Global Technology Services Manager Dragan Jeremic, Technical Sales Specialist for Tivoli December 10th 2008 Innovation is the Process, Success

More information

OFFERING CHOICE THROUGH CLOUD TO ENABLE CUSTOMER TRANSFORMATION. 2015 Software AG. All rights reserved. For internal use only

OFFERING CHOICE THROUGH CLOUD TO ENABLE CUSTOMER TRANSFORMATION. 2015 Software AG. All rights reserved. For internal use only OFFERING CHOICE THROUGH CLOUD TO ENABLE CUSTOMER TRANSFORMATION 2015 Software AG. All rights reserved. For internal use only AGENDA Software AG in the Cloud Software AG and Amazon Web Services: Enabling

More information

IBM Business Analytics software for Insurance

IBM Business Analytics software for Insurance IBM Business Analytics software for Insurance Nischal Kapoor Global Insurance Leader - APAC 2 Non-Life Insurance in Thailand Rising vehicle sales and mandatory motor third-party insurance supported the

More information

The Future of Global Consulting Services and IDS Consulting

The Future of Global Consulting Services and IDS Consulting The Future of Global Consulting Services and IDS Consulting Ivo Totev Chief Services Officer & Executive Board Member Software AG Josef Bommersbach Executive Board IDS Scheer, responsible for operations

More information

SOA and Cloud in practice - An Example Case Study

SOA and Cloud in practice - An Example Case Study SOA and Cloud in practice - An Example Case Study 2 nd RECOCAPE Event "Emerging Software Technologies: Trends & Challenges Nov. 14 th 2012 ITIDA, Smart Village, Giza, Egypt Agenda What is SOA? What is

More information

Solving Your Big Data Problems with Fast Data (Better Decisions and Instant Action)

Solving Your Big Data Problems with Fast Data (Better Decisions and Instant Action) Solving Your Big Data Problems with Fast Data (Better Decisions and Instant Action) Does your company s integration strategy support your mobility, big data, and loyalty projects today and are you prepared

More information

Capgemini and Pegasystems: Delivering Business Value through Partnership

Capgemini and Pegasystems: Delivering Business Value through Partnership Capgemini and Pegasystems: Delivering Business Value through Partnership Continuous process improvement to drive sustainable results Our partnership combines Capgemini s consulting and industry strengths

More information

The Evolution of Cities

The Evolution of Cities Connected Cities The Evolution of Cities Systems of Intelligence Systems of Business Intelligence Mobile Engagement PCs Systems of Record Data Science Social Cloud Mainframe 1960's 1980's TODAY Disruptors

More information

A new level in efficiency Service catalogue

A new level in efficiency Service catalogue A new level Service catalogue in efficiency Introducing Qvantel BSS services A new level in efficiency As the global telecom operator landscape remains highly competitive, pressure is created for operators

More information

Don t Go In Blind: Navigating the Journey to the Cloud. agility made possible

Don t Go In Blind: Navigating the Journey to the Cloud. agility made possible Don t Go In Blind: Navigating the Journey to the Cloud agility made possible Introduction The business world has changed. The time for speculating about how growing market forces, such as an unpredictable

More information

Utility Analytics, Challenges & Solutions. Session Three September 24, 2014

Utility Analytics, Challenges & Solutions. Session Three September 24, 2014 The Place Analytics Leaders Turn to for Answers Member.UtilityAnalytics.com Utility Analytics, Challenges & Solutions Session Three September 24, 2014 The Place Analytics Leaders Turn to for Answers Member.UtilityAnalytics.com

More information

Software AG Product Strategy and Positioning November 2012

Software AG Product Strategy and Positioning November 2012 Software AG Product Strategy and Positioning November 2012 Dr. Wolfram Jost CTO Software AG Safe-Harbor-Statement November 23, 2012 2 This presentation contains forward-looking statements based on beliefs

More information

The Order Management Tipping Point:

The Order Management Tipping Point: The Order Management Tipping Point: Why Salesforce is at the Center of the New Communication Service Provider Architecture Sponsored by Technology Changing the Customer Change is constant for all industries,

More information

A Strategic Approach to Customer Engagement Optimization. A Verint Systems White Paper

A Strategic Approach to Customer Engagement Optimization. A Verint Systems White Paper A Strategic Approach to Customer Engagement Optimization A Verint Systems White Paper Table of Contents Introduction... 1 What is customer engagement?... 2 Why is customer engagement critical for business

More information

[ know me ] A Strategic Approach to Customer Engagement Optimization

[ know me ] A Strategic Approach to Customer Engagement Optimization [ know me ] A Strategic Approach to Customer Engagement Optimization A Verint and KANA White Paper Table of contents Introduction... 1 What is customer engagement?... 2 Why is customer engagement critical

More information

The Power of Predictive Analytics

The Power of Predictive Analytics The Power of Predictive Analytics Derive real-time insights with accuracy and ease SOLUTION OVERVIEW www.sybase.com KXEN S INFINITEINSIGHT AND SYBASE IQ FEATURES & BENEFITS AT A GLANCE Ensure greater accuracy

More information

Adabas und Natural für das Digitale Unternehmen

Adabas und Natural für das Digitale Unternehmen Adabas und Natural für das Digitale Unternehmen Innovation Day 2014, Bonn Guido Falkenberg Enterprise Transaction Systems Software AG The world becomes more digital 2 The impact of a world that becomes

More information

Cloud. social. mobile. big data and more.

Cloud. social. mobile. big data and more. Cloud. social. mobile. big data and more. Get There Faster. Mobile, social media, the cloud and big data these four forces are rapidly changing the way businesses work and collaborate with customers, partners

More information

WWW.WIPRO.COM BUILDING A DIGITAL FUTURE FOR WIPRO CONSUMER GOODS. Digital Transformation

WWW.WIPRO.COM BUILDING A DIGITAL FUTURE FOR WIPRO CONSUMER GOODS. Digital Transformation WWW.WIPRO.COM BUILDING A DIGITAL FUTURE FOR CONSUMER GOODS Digital Transformation WIPRO CONSUMER GOODS DO BUSINESS BETTER CONSUMERS WANT MORE OF EVERYTHING: OPTIONS, INFORMATION, INTERACTION, ENGAGEMENT

More information

Beyond the Single View with IBM InfoSphere

Beyond the Single View with IBM InfoSphere Ian Bowring MDM & Information Integration Sales Leader, NE Europe Beyond the Single View with IBM InfoSphere We are at a pivotal point with our information intensive projects 10-40% of each initiative

More information

Top 10 Predictive Use Cases and Customer Case Studies

Top 10 Predictive Use Cases and Customer Case Studies Top 10 Predictive Use Cases and Customer Case Studies Confidently anticipate and drive better business outcomes Pierre Leroux, Director Predictive Analytics 2015 SAP SE or an SAP affiliate company. All

More information

ARIS 9ARIS 9.6 map and Future Directions Die nächste Generation des Geschäftsprozessmanagements

ARIS 9ARIS 9.6 map and Future Directions Die nächste Generation des Geschäftsprozessmanagements ARIS 9ARIS 9.6 map and Future Directions Die nächste Generation des Geschäftsprozessmanagements Dr. Katrina Simon ARIS Product Management 2014 Software AG. All rights reserved. ARIS @ Software AG 2M END

More information

BIG DATA THE NEW OPPORTUNITY

BIG DATA THE NEW OPPORTUNITY Feature Biswajit Mohapatra is an IBM Certified Consultant and a global integrated delivery leader for IBM s AMS business application modernization (BAM) practice. He is IBM India s competency head for

More information

TURNING THE SHIP DIGITAL GOVERNMENT

TURNING THE SHIP DIGITAL GOVERNMENT TURNING THE SHIP DIGITAL GOVERNMENT 2015 Software AG. All rights reserved. For internal use only FORCES PUSHING GOVERNMENT CITIZEN EXPECTATION 2 2015 Software AG. All rights reserved. For internal use

More information

Dynamic Claims Processing

Dynamic Claims Processing Dynamic Claims Processing 2 TABLE OF CONTENTS 1 Dynamic Claims Management... 3 2 TIBCO s Dynamic Claims Management... 7 3 Why TIBCO?...13 4 ABOUT TIBCO...14 3 Claims processing is one of many equally critical

More information

Guide. Omni-Channel Order Management

Guide. Omni-Channel Order Management Guide Omni-Channel Order Management Omni-Channel Order Management Guide 02 Omni-Channel Order Management Guide The retail industry is undergoing a phenomenal transformation. Technological advances and

More information

Engage your customers

Engage your customers Business white paper Engage your customers HP Autonomy s Customer Experience Management market offering Table of contents 3 Introduction 3 The customer experience includes every interaction 3 Leveraging

More information

Introduction. External Document 2015 Infosys Limited

Introduction. External Document 2015 Infosys Limited Digital Building deeper consumer relationships through experience contextualization and personalization, analytics for insights-driven action, and digital program execution for superior ROI. Introduction

More information

CUSTOMER EXPERIENCE MANAGEMENT. enabled by. www.infonova.com

CUSTOMER EXPERIENCE MANAGEMENT. enabled by. www.infonova.com CUSTOMER EXPERIENCE MANAGEMENT enabled by www.infonova.com CEM TURN YOUR CUSTOMERS INTO FANS In the changing and highly competitive business environment of the Telecommunication and Digital Services marketplace,

More information

Business Support System (BSS) Service Offering

Business Support System (BSS) Service Offering Business Support System (BSS) Service Offering Focus Areas Social CRM Service Creation Telco 2.0 BSS Technologies and Solutions BSS Focus Areas Data Management BSS Business Areas BSS Processes and Systems

More information

Banking on Business Intelligence (BI)

Banking on Business Intelligence (BI) Banking on Business Intelligence (BI) Building a business case for the Kenyan Banking Sector The new banking environment in Kenya is all about differentiating banking products, increased choices, security

More information

Financial Services. Market Insights, Drivers & Best Practices

Financial Services. Market Insights, Drivers & Best Practices Financial Services Market Insights, Drivers & Best Practices Purpose This guide provides key insights for digital marketing practitioners and executives working in the Financial Services industry. Those

More information

ARIS 9. Highlights of next ARIS major release

ARIS 9. Highlights of next ARIS major release ARIS 9 Highlights of next ARIS major release July 2012 CONTENTS INTRODUCTION 3 ARIS RELEASE ROADMAP: WHAT YOU CAN EXPECT 4 ARIS CLOUD STRATEGY 5 ARIS BUSINESS STRATEGY HIGHLIGHTS 5 BUSINESS PROCESS ANALYSIS

More information

Portrait Interaction Optimizer TM. Convert inbound interactions into revenue and retention opportunities

Portrait Interaction Optimizer TM. Convert inbound interactions into revenue and retention opportunities Portrait Interaction Optimizer TM Convert inbound interactions into revenue and retention opportunities Deliver real-time best-next-action recommendations to each customer, wherever and whenever they choose

More information

FOR DIGITAL TRANSFORMATION

FOR DIGITAL TRANSFORMATION CREATING APPLICATIONS FOR DIGITAL TRANSFORMATION TABLE OF CONTENTS 1 Introduction 2 A look back: where the spaghetti begins 3 Digital needs a modern architecture 4 The Digital Business Platform: foundation

More information

Digital Transformation with Intelligent Solutions from Infosys and Pega

Digital Transformation with Intelligent Solutions from Infosys and Pega Digital Transformation with Intelligent Solutions from Infosys and Pega Introduction Today, organizations want smart digital initiatives that can transform their business to drive top and bottom line growth.

More information

Digital Messaging Platform. Digital Messaging Platform. AgilityHarmony. Orchestrate more meaningful relationships between you and your customers

Digital Messaging Platform. Digital Messaging Platform. AgilityHarmony. Orchestrate more meaningful relationships between you and your customers Digital Messaging Platform Digital Messaging Platform AgilityHarmony Orchestrate more meaningful relationships between you and your customers By marketers for marketers Epsilon Agility Harmony brings together

More information

How Financial Services Firms Can Benefit From Streaming Analytics

How Financial Services Firms Can Benefit From Streaming Analytics How Financial Services Firms Can Benefit From Streaming Analytics > 2 VITRIA TECHNOLOGY, INC. > How Financial Services Firms Can Benefit From Streaming Analytics Streaming Analytics: Why It s Important

More information

connected through every banking channel consistent customer experience Your business technologists. Powering progress

connected through every banking channel consistent customer experience Your business technologists. Powering progress connected consistent customer experience through every banking channel Your business technologists. Powering progress Banking customers are changing The rise of the mobile smart device has changed everything.

More information

DATA-ENHANCED CUSTOMER EXPERIENCE

DATA-ENHANCED CUSTOMER EXPERIENCE DATA-ENHANCED CUSTOMER EXPERIENCE Using big data analytics to gather essential insight into user behaviors ACTIONABLE INTELLIGENCE Ericsson is driving the development of actionable intelligence within

More information

for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships.

for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Microsoft Dynamics for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Our vision is to empower midsized and enterprise retailers with a seamless and

More information

Leverage SWIFT methodology for results-driven Oracle Fusion CRM

Leverage SWIFT methodology for results-driven Oracle Fusion CRM Leverage SWIFT methodology for results-driven Oracle Fusion CRM Oracle Fusion Customer Relationship Management (CRM) has the potential to revolutionize CRM. Choosing Capgemini as your partner will ensure

More information

Optimizing your IT infrastructure. 2012 IBM Corporation

Optimizing your IT infrastructure. 2012 IBM Corporation Optimizing your IT infrastructure 2012 IBM Corporation Please Note: IBM s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM s sole discretion.

More information

Digital Business Platform for SAP

Digital Business Platform for SAP BUSINESS WHITE PAPER Digital Business Platform for SAP SAP ERP is the foundation on which the enterprise runs. Software AG adds the missing agility component with a digital business platform. CONTENT 1

More information

Making the hybrid world work for you: Redefining IT operations Frank Casey Group Director, Data Center Solutions & Managed Services

Making the hybrid world work for you: Redefining IT operations Frank Casey Group Director, Data Center Solutions & Managed Services Making the hybrid world work for you: Redefining IT operations Frank Casey Group Director, Data Center Solutions & Managed Services accelerate your ambition We re a USD 6.7 billion business with a remarkable

More information

Software AG Product Strategy

Software AG Product Strategy Software AG Product Strategy Dr. Wolfram Jost CTO Agenda 1 2 3 Positionig Product Portfolio Key Innovation Areas What does digitization mean? m o r e t h a n a u t o m a t i o n, r e i n v e n t i o n

More information

Accelerating the path to SAP BW powered by SAP HANA

Accelerating the path to SAP BW powered by SAP HANA Ag BW on SAP HANA Unleash the power of imagination Dramatically improve your decision-making ability, reduce risk and lower your costs, Accelerating the path to SAP BW powered by SAP HANA Hardware Software

More information

Descriptive to Predictive to Prescriptive Analytics: Move Up the Value Chain. Suren Nathan CTO

Descriptive to Predictive to Prescriptive Analytics: Move Up the Value Chain. Suren Nathan CTO Descriptive to Predictive to Prescriptive Analytics: Move Up the Value Chain Suren Nathan CTO What We Do Deliver cloud based predictive analytics solutions to the communications industry to help streamline

More information

The webmethods ESB. The Foundation of your SOA. Jean-Michel Ghyoot, Principal Solution Architect, March 28, 2013

The webmethods ESB. The Foundation of your SOA. Jean-Michel Ghyoot, Principal Solution Architect, March 28, 2013 The webmethods ESB The Foundation of your SOA Jean-Michel Ghyoot, Principal Solution Architect, March 28, 2013 2013 Software AG. All rights reserved. 2 2 Agility Process & Integration 3 Integration? INTEGRATION

More information

Big Data overview. Livio Ventura. SICS Software week, Sept 23-25 Cloud and Big Data Day

Big Data overview. Livio Ventura. SICS Software week, Sept 23-25 Cloud and Big Data Day Big Data overview SICS Software week, Sept 23-25 Cloud and Big Data Day Livio Ventura Big Data European Industry Leader for Telco, Energy and Utilities and Digital Media Agenda some data on Data Big Data

More information

Transformando las Empresas en Organizaciones Digitales REUNIÓN DE USUARIOS SIGSA ESRI 2015. 2015 Software AG. All rights reserved.

Transformando las Empresas en Organizaciones Digitales REUNIÓN DE USUARIOS SIGSA ESRI 2015. 2015 Software AG. All rights reserved. Transformando las Empresas en Organizaciones Digitales REUNIÓN DE USUARIOS SIGSA ESRI 2015 1 2 3 4 5 10 Years ago 5 Years ago Now 6 Duplicate Functions Too Many People People Productivity High Error Rates

More information

The digital future for insurance.

The digital future for insurance. Digital transformation can help you tame the perfect storm. The digital future for insurance. Following the 2008 financial crisis, the insurance sector has faced tighter regulation, which has made it harder

More information

57% 30% 5.4 Stakeholders 53% 97% Customers are. Reps only retain. Average B2B purchase decisions have

57% 30% 5.4 Stakeholders 53% 97% Customers are. Reps only retain. Average B2B purchase decisions have Average B2B purchase decisions have 5.4 Stakeholders Customers are 57% through the buying process before they talk to the supplier Reps only retain 30% of training information within 1 week Cold calls

More information

Improving customer relationships

Improving customer relationships White paper Customer Engagement Improving customer relationships How top companies maximize lifetime value through effective customer engagement Page 2 Customer experiences help drive long-term profits.

More information

Overview, Goals, & Introductions

Overview, Goals, & Introductions Improving the Retail Experience with Predictive Analytics www.spss.com/perspectives Overview, Goals, & Introductions Goal: To present the Retail Business Maturity Model Equip you with a plan of attack

More information

OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT

OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT KEY FEATURES Manage leads, configure vehicles, prepare quotes, submit invoice and process orders Capture customer, vehicle and service

More information

Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator

Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator Introduction Enterprise Data Hub Accelerator Retail Sector Use Cases Capabilities Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator Introduction Enterprise Data Hub Accelerator

More information

Predicting & Preventing Banking Customer Churn by Unlocking Big Data

Predicting & Preventing Banking Customer Churn by Unlocking Big Data Predicting & Preventing Banking Customer Churn by Unlocking Big Data Making Sense of Big Data http://www.ngdata.com Predicting & Preventing Banking Customer Churn by Unlocking Big Data 1 Predicting & Preventing

More information

BPM Perspectives Positioning and Fitment drivers

BPM Perspectives Positioning and Fitment drivers BPM Perspectives Positioning and Fitment drivers BPM is a commonly used and much hyped acronym. It popularly stands for Business Process Management but now it achieves much more than just that. Especially

More information

IBM Customer Experience Suite and Predictive Analytics

IBM Customer Experience Suite and Predictive Analytics IBM Customer Experience Suite and Predictive Analytics Introduction to the IBM Customer Experience Suite In order to help customers meet their exceptional web experience goals in the most efficient and

More information

4 Ways Retailers Can Beat the Competition. (With Data They Already Have)

4 Ways Retailers Can Beat the Competition. (With Data They Already Have) 4 Ways Retailers Can Beat the Competition (With Data They Already Have) On the surface, the retail data playing field looks fairly level. From big-box retailers like Walmart to small, independent boutiques,

More information