MANUAL. VeriFone VX510

Transcription

1 MANUAL VeriFone VX510

2 Point Transaction Systems Oy Vanha Nurmijärventie 62 D FI Vantaa point@point.fi Tel: Fax: Opening hours: Mon - Fri at 8-16 Sales: myynti@point.fi Order handling: tilaustenkasittely@point.fi Customer service: (1,31 / min ) mon - fr i: 8-19 sat: 9-14 asiakaspalvelu@point.fi Billing: laskutus@point.fi Supplies: tarviketilaukset@point.fi Service: huolto@point.fi Point Transaction Systems Oy All rights reserved ver. 2.0

3 INDEX: 1. BEFORE USE 1.1 Important Keypad Using the menus Letters and special characters Switching the paper Terminal structure Technical data Connecting the cables Testing the connection PA-DSS Standard 9 2. DAILY USE 2.1 TRANSACTIONS Chip card transaction Swipe card transaction Void Manual entry Receipt copy Return REPORTS AND BANK CONNECTION Print batch Monthly report Journal Send batch Blacklist Report explanations AUTHORIZATION NOTIFICATIONS EXTERNAL PINPAD 3.1 Connecting the pinpad Pinpad keypad Pinpad transaction SETTINGS 4.1 Terminal settings Sending time Cashier number 22

4 4.4 Merchant info Fixed IP-address Floor limit Date and time Audit Log IP PATU -KEYS 5.1 Key input Clearing the keys DOWNLOADS 6.1 Downloading the program Downloading the parameters SPECIAL FUNCTIONS 7.1 Cash receipt Cash withdraw Extra VAT Mandatory authorization Preauthorization Invoice Multi cashier TROUBLE SHOOTING 8.1 Notifications on the screen Notifications on the receipt Other exceptions Service 33

5 1. BEFORE USE 1.1 Important! If these instructions are not followed and the terminal is damaged it will void the warranty. Protect the power cord and modem. If they are damaged they are not to be used anymore. The terminal needs to be placed firmly to a table. It can not be placed to a direct sunlight, hot temperature, moist or dusty place. The terminal is not waterproof or dustproof, and is intended for indoor use only. Poor-quality paper can jam the printer and create excessive paper dust. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. Never use thinner, trichloroethylene, or ketone -based solvents they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or terminal display. If the terminal is damaged it needs to be sent to service. Never try to fix the terminal by yourself. 1.2 Keypad 4

6 1. BEFORE USE 1.3 Using the menus You move in the menus by pressing LILA1 and LILA2 buttons. You make selections by pressing F1 F4 buttons. You accept selections by pressing Enter. You get to previous menu by pressing Cancel and to the base by pressing Cancel several times. 1.4 Letters and special characters You make letters and special characters by first pressing the number with the wanted character and then ALPHA button so many times that the character appears. You can switch capital letters to lower case letters by pressing LILA3. 1 = Q Z. 2 = A B C 3 = D E F 4 = G H I 5 = J K L 6 = M N O 7 = P R S 8 = T U V 9 = W X Y 0 = - space * =, # =! : 5

7 1. BEFORE USE 1.5 Switching the paper Press down on the button located on the right side of the terminal to unlatch the paper roll cover, then lift the cover up and back. (image 1) Remove any partial roll of paper in the printer tray. (image 2) Hold the roll so the paper feeds from the bottom of the roll. Drop the paper roll into the printer tray. (image 3) Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (image 4) The terminal informs Paper loaded, press Enter. Press Enter

8 1. BEFORE USE 1.6 Terminal structure PRINTER PAPER TEARING EDGE PAPER ROLL COVER OPENING BUTTON LED -LIGHT SWIPE READER SCREEN F1 -F4 ALPHA LILA1 - LILA4 NUMBER BUTTONS ENTER CANCEL CORRECTION CHIP READER 1.7 Technical data CPU: 32-bit, ARM-processor. Memory: 6 Mb. Display: 128 x 64 pixel graphical LCD display with backlight; supports 8 lines 21 characters. Readers: Magnetic card reader and IC card reader, EMV certified. Keypad: 12 alphanumeric keys, 8 functional keys and 4 ATM keys. Connections: broadband. Printer: Thermal printer with graphics, 18 lps, 24/32 columns. Paper width: 57 mm. Security: Visa PED certified. Dimensions: 209mm x 102mm x 72mm (L x W x H). Weight: 480 g. 7

9 1. BEFORE USE 1.8 Connecting the cables Connect the Ethernet cord to the terminal. Connect the power cord to the power pack. Connect the terminal to the power supply when all the peripherals are attached. A green led is light next to the Ethernet cable. Place the terminal firmly to a table. Connect the power cord. Broadband: 10baseT 1.9 Testing the connection Press LILA1 and choose SEND BATCH. The terminal takes a connection to the bank and if everything is correct it retrieves the necessary files and the blacklist. After this it returns to the base. Now you are ready to accept card transactions. If any problems should occur see page 32 for more help. 8

10 1. BEFORE USE 1.10 PA-DSS Standard The purpose of the PA-DSS standard is to help software suppliers develop, according to the PCI-DSS requirements, payment solutions which do not save forbidden card information such as the CVV2 or the PIN-code. Companies must use solutions for card payment processing that are approved according to the PCI-DSS standard. For the latest version of the Point PA-DSS Implementation Guide, go to fi/manuals 9

11 2. DAILY USE 2.1 TRANSACTIONS Chip card transaction ENTER AMOUNT: Type in the amount, cents included and press Enter. PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot chip facing up. CREDIT / DEBIT: The customer selects the preferred payment method. ENTER PIN: The customer enters their PIN-code and presses Enter. (You can pass the PIN-code by pressing Enter. In this case the responsibility of the transaction is yours) The terminal prints out the receipts. The first one is for the merchant and the second one for the customer. If the PIN-code was entered the receipt does not have to be signed. The terminal will remind you to check the customer s ID if the transaction exceeds 50,00 (depending on the card used). Check the ID and write the last 4 digits of the social security number and whitch ID was checked to the receipt. REMOVE CARD: Take the card off the reader. The card must be in the reader during the whole transaction otherwise the transaction will be aborted Swipe card transaction ENTER AMOUNT: Type in the amount, cents included and press Enter. PLEASE INSERT OR SWIPE CARD: Swipe the card from the magnetic card reader. CREDIT / DEBIT: Select the preferred payment method. The terminal prints out the receipts. The first one is for the merchant and the second one for the customer. Ask the customer to sign the receipt. The terminal will remind you to check the customer ID if the transaction exceeds 50,00 (depending on the card used). Check the ID and write the last 4 digits of the social security number and whitch ID was checked to the receipt. 10

12 2. DAILY USE Void You can only void a transaction that has not been sent to the bank. Press MENU F1 and choose VOID. ENTER RECEIPT NUMBER: The terminal suggests the last receipt number. Choose it by pressing Enter or type in the preferred receipt number and press Enter. PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot or swipe the card from the magnetic card reader. The terminal prints out the receipts. The first one is for the merchant and the second one for the customer. Ask the customer to sign the receipt if needed. TRANSACTION NOT FOUND: The receipt number was incorrect or the transaction has already been sent to the bank Manual entry Press MENU F1 and choose MANUAL ENTRY. ENTER CARD NUMBER: Enter the card number and press Enter. ENTER EXPIRY DATE: Enter the expiry date and press Enter. DEBIT /CREDIT: Choose the preferred payment method. ENTER AMOUNT: Type in the amount, cents included and press Enter. DIAL YES / NO: If you want the terminal to make an automatic authentication for the transaction choose YES. Manually entered transaction must be authenticated. If you pass the authentication by choosing NO the terminal will ask for authentication code. Call to the authorization centre and ask for an authentication code. Type in the code given to you and press Enter. You can pass this by typing In this case the responsibility of the transaction is on the company. See the authorization centres contact information on page 36. The terminal prints out the receipts. The first one is for the merchant and the second one for the customer. Ask the customer to sign the receipt. The terminal will remind you to check the customer s ID if the transaction exceeds 50,00 (depending on the card used). Check the ID and write the last 4 digits of the social security number and whitch ID was checked to the receipt. NOT ALLOWED: It is not allowed to manually enter transaction with the card used. 11

13 2. DAILY USE Receipt copy Press MENU F1 and choose PRINT COPY from the menu. RECEIPT NUMBER: The terminal suggests the last receipt number. Choose it by pressing Enter or type the preferred receipt number and press Enter. The terminal prints out a copy Return You can use the return at any time. If you need to undo a transaction at the same day use the VOID instead (page 10). It is not allowed to make a return for a bank card. Press MENU F1 and choose RETURN from the menu. ENTER AMOUNT: Type in the amount, cents included and press Enter. PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot or swipe the card from the magnetic card reader. DEBIT / CREDIT: Select CREDIT. (If you do not have the card, press F1. The terminal asks for the card number and you can type it in. This is not allowed for all cards.) The terminal prints out the receipts. The first one is for the merchant and the second one for the customer. Ask the customer to sign the receipt. The terminal will remind you to check the customer ID if the transaction exceeds 50,00 (depending on the card used). Check the ID and write the last 4 digits of the social security number and whitch ID was checked to the receipt. REMOVE CARD: Take the card off the reader. The card must be in the reader during the whole transaction otherwise the transaction will be aborted. 12

14 2. DAILY USE 2.2 REPORTS AND BANK CONNECTION Print batch Press LILA1 and choose PRINT BATCH. The terminal prints out a report of the current days transactions. It resets automatically when the batch is sent to the bank Monthly report The monthly report can also be used as a shift report. The terminal collects transactions to the report until it is been reset. How to print out the monthly report: Press LILA1 and choose MONTHLY REPORT from the menu. Choose again MONTHLY REPORT. The terminal prints out the report. How to reset the monthly report: Press LILA1 and choose MONTHLY REPORT. Choose RESET REPORT. The terminal resets the report Journal Press LILA1 and choose JOURNAL. Enter Password: Press Enter. The terminal prints out a journal of the transactions. 13

15 2. DAILY USE Send batch The terminal sends the batch automatically if you have installed a sending time to the settings. You can check this from the SETTINGS menu (page: 20). You can also send the batch manually for example if the automatic batch sending has not succeeded. Press LILA1 and choose SEND BATCH. The terminal prints out the report and takes a connection to the bank. It sends the transactions to the bank, retrieves the necessary files: return report, EMV keys, AID and BIN tables, and the blacklist. After this it returns to the base. If batch sending is ok terminal prints out text BATCH SENDING OK. This text does not appear if there is no transactions on the report. The merchant has the duty to check that the accounting is correct with the report LAHETYSERARAPORTTI and the return report MAKSUPAATEPALAUTE Blacklist The terminal updates the blacklist automatically during the batch sending. You can also download the blacklist manually if it is missing from the terminal. Press LILA4 and choose DOWNLOAD. Choose BLACKLIST and FULL / UPDATE, (FULL = download the whole black list, UPDATE = download an update of the blacklist). The terminal takes a connection to the bank and downloads the blacklist. It prints out text: KIELTOLUETTELO and the amount of the cards on the list. 14

16 2. DAILY USE Report explanations This is an example of the report and the information in it. BATCH SENDING OK, the batch sending is ok. MAKSUPAATEPALAUTE, information of the previous batch sending. This only comes if it has been formed at the bank. It never comes on weekends and bank holidays or if the terminal has not been in use. AID TABLE, BIN TABLE and KEYS, these are updated if the bank has updated them. KIELTOLUETTELO, this shows the amount of the cards on the black list. 15

17 2. DAILY USE 2.3 Authorization notifications When a transaction is declined at the authorization centre a declining code is printed on the receipt. This code tells you the reason why it has been declined. The transaction is declined by a notification given by the bank or the credit card company Accepted 000 Accepted 001 Check ID 002 Accepted for partial amount 003 Accepted (VIP) 005 Accepted, account type defined by the card donor 006 Accepted for partial amount, account type defined by the card donor 007 Accepted, chip update Declined, card removal not needed 100 Declined 101 Card is no longer valid 102 Suspected card counterfeit 103 Cashier, call recipient 104 Limited card 105 Cashier, call recipients security department 106 Exceeds PIN-code attempts 107 Cashier, call the card donor 108 Cashier, check the card donors special terms, make a manual authorization 109 False payment recipients identifier 110 False amount 111 False card number 112 PIN-code required 113 Commission not accepted 114 False account type 115 Required action not supported 116 Not enough allowance 117 False PIN 118 Unknown card 119 Transaction is not allowed for card holder 120 Transaction is not allowed for payment terminal 121 Exceeds withdrawals floor limit 122 Security violation 123 Exceeds withdrawals time limit (too often) 124 Crown violation 125 Card is not valid yet 126 False PIN block 127 False PIN length 128 False PIN key synchronization 129 Suspected abuse 16

18 2. DAILY USE Declined, card removal needed 200 Declined 201 Card expired 202 Suspected card counterfeit 203 Cashier, contact the recipient 204 Limited card 205 Cashier, contact recipients security department 206 Exceeds PIN-code attempts 207 Special situation 208 Extinct card 209 Stolen card 210 Suspected abuse 300 Successful 306 Unsuccessful 307 unsuccessful, form fault 400 Declined. Accepted revocation of authorization, try again System error, authorization not successful 902 False transaction 903 Do the transaction again 904 Form fault, try again 905 Unable to route the transaction to recipient 906 Temporary usage brake in the card donors system 907 No connection to the card donor 908 Unable to route the message 909 System error 910 Unable to connect to the card donor 911 Unable to connect to the card donor 912 Card donor not available 913 Dual transaction sending 914 The original transaction can not be traced 915 Control error, card donors system temporarily unavailable 916 MAC-error 917 MAC-synchronization error 918 Data transfer keys not available 919 Encryption keys synchronization error 920 Security program error, try again 921 Security program error, no transaction 922 Unknown message number 923 Transaction is being processed 930 Payment terminal error, date error 1Z3 0Y1 0Y3 1Z1 Unable to connect to authorization centre, try again Offline accepted, no authorization Offline accepted, unsuccessful authorization Offline declined 17

19 3. EXTERNAL PINPAD You can connect a VX810 pinpad to a VX510 terminal. 3.1 Connecting the pinpad Unplug the VX510 terminal from power. Connect the pinpad in place. Connect the power back to the VX510 terminal. 18

20 3. EXTERNAL PINPAD 3.2 Pinpad keypad INSERT CARD 1 2 CORR * 0 # 19

21 3. EXTERNAL PINPAD 3.3 Pinpad transaction ENTER AMOUNT: Type in the amount, cents included and press Enter. PLEASE INSERT OR SWIPE CARD: The customer inserts the card into the pinpad chip slot chip facing up. CREDIT / DEBIT: The customer selects the preferred payment method. ENTER PIN: The customer enters their PIN-code and presses OK. (You can pass the PIN-code by pressing OK on the pinpad. In this case the VX510 will ask if you want to allow the pass. Choose YES. In this case the responsibility of the transaction is yours.) The terminal prints out the receipts. The first one is for the merchant and the second one for the customer. If the PIN-code was entered the receipt does not have to be signed. The terminal will remind you to check the customer ID if the transaction exceeds 50,00 (depending on the card used). Check the ID and write the last 4 digits of the social security number and whitch ID was checked to the receipt. REMOVE CARD: Take the card off the reader. The card must be in the reader during the whole transaction otherwise the transaction will be aborted. VX810 pinpad can only be used for chip card transactions. Swipe card transactions are always done with the VX510 terminal. 20

22 4. SETTINGS 4.1 Terminal settings The settings listed here are the ones that VX 510 terminal uses. Some of them are explained more closely in the manual. The index number is informed in brackets. Press LILA4 and choose EDIT. BATCH TIME (4.9) CASHIER NUMBER (4.5) TCP/IP PARAMETERS (4.7) FIXED IP ACTIVE IP ADDRESS DEFAULT GATEWAY SUBNET MASK DNS1 / DNS 2 CONNECTION TYPE LANGUAGE EXTRA AMOUNT (7.3) CASH RECEIPT (7.1) AUTH. MANDATORY (7.5) TIME SETTINGS (4.9) VAT (7.4) PREAUTHORIZATION (7.6) MULTICASHIER VER (7.8) Batch sending time Cashier number DHCP / FIXED IP Active IP address Default gateway Subnet mask Terminal does not use DNS addresses TCP/IP SSL (Finnish / Swedish / English) Extra amount settings YES / NO YES / NO Date and time YES / NO YES / NO YES / NO 21

23 4. SETTINGS 4.2 Sending time The terminal will send the batch automatically if you have set a sending time to the setting. Sending time can be at any time. We recommend that the time is after the closing time. Even hours are not recommended (e.g. 2100). If you do not want to use the automatic sending time set it to be at Then you must send the batch manually. Go to the menu selection EDIT and choose SENDING TIME. Type here the time you want to use by four numbers (e.g. 0315). 4.3 Cashier number If you use more than one terminal it is important to use separate cashier numbers on the terminals. The cashier number is printed on the receipts. This makes it possible to know which transaction is made by which terminal. Go to the menu selection EDIT and choose CASHIER NUMBER. Type here the cashier number you want to use by three numbers (e.g. 001, 002, 003). 4.4 Merchant info If you accept the cards of Luottokunta you must set the merchant info to the terminal. In Finnish it is Toimialakoodi and you can find it from the contract you have made with Luottokunta. Go to the menu selection EDIT and choose MERCHANT INFO. Type here the merchant info (toimialakoodi). 22

24 4. SETTINGS 4.5 Fixed IP-address If your network has fixed IP-addresses you have to define them to the terminal. Go to the menu selection EDIT and choose TCP/IP PARAMETERS. Choose FIXED IP. ACTIVE IP ADDRESS =Active IP address DEFAULT GATEWAY = Default gateway SUBNET MASK = Subnet mask DNS1 / DNS 2 = Terminal does not use DNS addresses 4.6 Floor limit The floor limits can be changed if needed. You can find the correct floor limit from the credit card companies contracts. The cards of Luottokunta are on the menu by card types. Go to the menu selection EDIT and choose FLOOR LIMIT. Choose the card type you need to change and then choose CHANGE FLOOR LIMIT. Type in the new floor limit and press Enter. 4.7 Date and time Go to the menu selection EDIT and choose TIME SETTINGS. Choose ADJUST CLOCK. Choose the selection you want to change and then change the value. Press Enter. 4.8 Audit log IP With the audit log IP-function, your payment terminal sends log information to a desired IP-address. The terminal logs include error and update information etc. from the payment terminal. To input your desired IP-address, select the Settings icon from the screen and press enter. Go to the menu selection EDIT and choose TIME SETTINGS. and select Audit log IP. 23

25 5. PATU -KEYS 5.1 Key input See the instructions for making letters on page 5. Press LILA4. Go to menu selection KEY INPUT. Choose KEY INPUT. MERCHANT ID = Check that the last numbers on the ID are same as KOHDISTIN / KOHDISTUSTIETO on the PATU keys. If the numbers do not match, the keys are not the right ones to your terminal. Press Cancel. If the numbers match, press Enter. KEK PART 1 = Type here the key part one (OSA 1). Press Enter. KEK PART 2 = Type here the key part one (OSA 2). Press Enter. KVV = Type here the KVV (AVAINTARKISTE). Press Enter. GENX KEK = Type here the GENERATION NUMBER (AVAINSUKUPOLVI). Press Enter. SUCCES KEYS = Keys are correctly input. PARITY ERROR = You have typed the wrong key or made a typing error. Try again. Notice! Merchant ID is the customer number of your bank. It is named differently by different banks. Osuuspankki/Nordea = Käyttäjätunnus, SP/AKTIA/Handelsbanken = Linjatunnus, Ålandsbanken = Lähettäjätunnus, Sampo = Asiakastunnus 5.2 Clearing the keys Notice! This is only done when there is an error in the bank connection. If you clear the keys on the terminal they have to be cleared from the bank also. Press LILA4. Go to menu selection KEY INPUT. Choose CLEAR ATK. Choose YES. 24

26 6. DOWNLOADS 6.1 Downloading the program First send the batch to the bank. Press LILA1 and choose SEND BATCH. After the program download you have to download the parameters also. Press LILA4. Go to menu selection APPLICATION DOWNLO. Choose APP + PARAMS. The download starts. A dashed line appears on the screen. It changes to stars as the download proceeds. 6.2 Downloading the parameters Press LILA4. Choose DOWNLOAD. Choose FROM LOADPOINT. Choose PHONE. The download starts. A dashed line appears on the screen. It changes to stars as the download proceeds. When the download is ready the terminal prints out SUCCESSFUL PARAMETERS DOWNLOAD. After the parameter download you have to send the batch. Press LILA1 and choose SEND BATCH. 25

27 7. SPECIAL FUNCTIONS 7.1 Cash receipt Cash receipt has to be activated from the EDIT menu (page 20). Making a cash receipt sale: Press MENU F1. Go to menu selection CASH RECEIPT. Choose CASH RECEIPT SALE. ENTER AMOUNT: Type in the amount, cents included and press Enter. VAT %: Type in the VAT percent and press Enter. The terminal prints out the receipts. Voiding a cash receipt sale: Press MENU F1. Go to menu selection CASH RECEIPT. Choose CASH RECEIPT VOID. ENTER AMOUNT: Type in the amount, cents included and press Enter. VAT %: Type in the VAT percent and press Enter. The terminal prints out the receipts. 26

28 7. SPECIAL FUNCTIONS 7.2 Cash withdraw Notice! It is only allowed to make a cash withdraw with a bank card. You have to make a contract with your bank to make cash withdraws. Press MENU F1. Go to menu selection CASH WITHDRAW. ENTER AMOUNT: Type in the amount, cents included and press Enter. PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot or swipe the card from the magnetic card reader. VISA/PANKKI: Choose PANKKI. ENTER PIN: The customer enters their PIN-code and presses Enter. The terminal prints out the receipts. The first one is for the merchant and the second one for the customer. If the PIN-code was entered the receipt does not have to be signed. The terminal will remind you to check the customer ID if the transaction exceeds 50,00 (depending on the card used). Check the ID and write the last 4 digits of the social security number and whitch ID was checked to the receipt. REMOVE CARD: Take the card off the reader. The card must be in the reader during the whole transaction otherwise the transaction will be aborted. 27

29 7. SPECIAL FUNCTIONS 7.3 Extra Extra has to be activated from the EDIT menu. Options: NO = Extra is not in use. ONLY BEFORE = Extra amount is given during the transaction. ONLY AFTER = Extra line is printed on the receipt and it is entered afterwards to the terminal. UNRESTRICTED = The terminal asks for extra during the transaction and also prints an extra line to the receipt. Notice! If the card in use is a chip card you can only give the extra during the transaction. Entering the extra amount afterwards: Press MENU F1. Go to a menu selection EXTRA AMOUNT. ENTER RECEIPT NUMBER: Enter the correct receipt number and press Enter. EXTRA: Type in the extra amount, cents included and press Enter. The terminal prints out a receipt. 7.4 VAT VAT has to be activated from the EDIT menu. During the transaction the terminal will ask for a VAT percent, type here the correct VAT percent. The percent is calculated on the receipt. 28

30 7. SPECIAL FUNCTIONS 7.5 Mandatory authorization Mandatory authorization has to be activated from the EDIT menu. When using the mandatory authorization the terminal makes an authorization for all the transactions. 7.6 Preauthorization Preauthorization has to be activated from the EDIT menu. Press MENU F1. Go to a menu section PREAUTHORIZATION. PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot or swipe the card from the magnetic card reader. ENTER AMOUNT: Press Enter. DEBIT/CREDIT: Select the preferred payment method. ENTER PIN: The customer enters their PIN-code and presses Enter. The terminal makes a one euro authorization and prints out the receipts. This can be used to make sure the card is valid. 7.7 Invoice Making an invoice: Press MENU F1. Go to a menu selection INVOICE. Choose INVOICE. ENTER AMOUNT: Type in the amount, cents included and press Enter. The terminal prints out the receipts. Voiding an invoice: Press MENU F1. Go to a menu selection INVOICE. Choose VOID INVOICE. ENTER AMOUNT: Type in the amount, cents included and press Enter. The terminal prints out the receipts. 29

31 7. SPECIAL FUNCTIONS 7.8 Multi cashier Multi cashier has to be activated from the EDIT menu. When you use multi cashier the terminal asks for CASHIER NUMBER. You can enter here any value from between This is printed on the receipt. You can use the multi cashier version for example in a restaurant to separate servers. 30

32 8. TROUBLE SHOOTING 8.1 Notifications on the screen BLACKLIST MISSING = The blacklist is missing from the terminal. See instructions for downloading it on pg 13. USE MAG CARD = The terminal can not read the chip. Use the magnetic stripe reader. USE CHIP = The card in use has a chip. Use the chip card reader. PIN LOCKED = The pin code of the card in use has been locked. It can be unlocked by contacting the card donor or by using the card on an atm. APPLICATION LOCKED = The application on the card is locked. The card holder has to contact the card donor. JÄSENLIIKENUMERO PUUTTUU = The card is not included in the terminals card selection. It can not be used. SERVICE NOT ALLOWED FOR THIS CARD PRODUCT = The card in use is not included in the terminals card selection. It can not be used. DOWNLOAD NEEDED = You need to download the program to the terminal. Contact the customer service. 8.2 Notifications on the receipt CONNECTION ERROR = There is a problem with the connection. See instructions on pg 33. BATCH SENDING ERROR = There is a problem with the connection. See instructions on pg 33. SIIRTOAVAIN EI OLE VOIMASSA = The PATU-keys are no longer valid. See instructions on pg 24. KÄYTTÖAVAIN EI OLE VOIMASSA = You need to clear the PATU-keys. See instructions on pg 24. TARKISTE EI TÄSMÄÄ = There is an error with the PATU-information. Contact the bank. 31

33 8. TROUBLE SHOOTING PATU-KÄYTTÄJÄ LUKITTU = The bank has locked the user id. Contact the bank to open it. PYYTÄMÄÄNNE AINEISTOA EI OLE = The bank does not have information of the previous batch sending ready. TAPAHTUMATIEDOSTO PUUTTU = The bank does not have information of the previous batch sending ready. ERROR FILE NOT EXISTENT = The bank does not have information of the previous batch sending ready. OTA YHTEYS NEUVONTAAN = Contact the bank. KERTA AVAIN ON KÄYTETTY = The batch sequential number has been used. Change the batch sequential number by adding one number at the Edit menu. LÄHETYS HYLÄTTY AINEISTO VIRHEELLISTÄ = The bank has rejected the batch. Contact the bank. 8.3 Other exceptions CONNECTION PROBLEM = Switch off and on the terminal and try again. If this does not help switch off and on the ADSL modem and try again. Check from your service provider that the Internet connection is working. TERMINAL DOES NOT READ CARDS = Switch off and on the terminal and try again. The reader can be busty. Clean the reader and try again. POWER IS OFF = Check the cables. 32

34 8. TROUBLE SHOOTING 8.4 Service Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. If the terminal needs to be sent to service, do the following. Pack the terminal firmly. Attach a description of the problem and your contact information with the terminal. And a notification if there are transactions in the terminal. You do not have to send the cables with the terminal unless you want them tested too. Send the terminal by post. Postage is always paid by the sender. Service address is: Point Transaction Systems Oy / Service Vanha Nurmijärventie 62 D Vantaa 33