Full Dial Download to a Terminal with NO Existing Applications (The terminal will display DOWNLOAD NEEDED/*GO FILE NOT FOUND )

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1 5/29/2007 Full Dial Download to a Terminal with Existing Applications (The terminal will display the SoftPay menu or a VMAC menu that includes Comm Server.) 1 2 Press F2+F4 to enter system mode. Enter the system mode password (manufacturer s default is 1 [ALPHA] [ALPHA] 66831) and press the enter ( ) key. Press the key to access the SYS MODE MENU 2 screen. Press F2 for DOWNLOAD. 3 Press the enter ( ) key to select FILE GROUP _1, the default, GID Enter the Group ID 1 password (Z66831), as shown in step 2. Press the enter ( ) key. Press F4 for Multi-App. Press F3 for FULL Download. Press the appropriate Fx key to clear application(s) from Groups 1, 2 and or 3. Press F2 for Modem download. Confirm the download parameters. Press F3 to Edit a parameter or F4 to Start the download. Download parameters are: *ZP = the download phone number provided. *ZT = the TID to download. NOTE: add leading zeroes to make it 8 digits. *ZA = *MA *ZR = 6 The terminal displays DOWNLOADING. A status indicator appears. Each asterisk represents a 10% increment of the download. When the download is complete, the terminal begins to validate all files loaded, load parameters, and returns to the VMAC idle menu. Allow the terminal to complete the parameter init.

2 5/29/2007 Full Dial Download to a Terminal with NO Existing Applications (The terminal will display DOWNLOAD NEEDED/*GO FILE NOT FOUND ) Press F2+F4 to enter system mode. Enter the system mode password (manufacturer s default is 1 [ALPHA] [ALPHA] ) and press the enter ( ) key. Press the key one time to access the SYS MODE MENU 2 screen. Press F2 for DOWNLOAD. 4 Press the enter ( ) key to select FILE GROUP _1, the default, GID Enter the Group ID 1 password (Z66831), as shown in step 2. Press the enter ( If prompted, press F4 for Multi-App. If not, go to step 8. Press F3 for a FULL download. Press F2 for MODEM. Enter the first parameter as prompted, followed by the enter ( ) key. The following parameters (keys) are required for a full download: *ZP = the download phone number provided. *ZT = the TID to download. (NOTE: add leading zeroes to make it 8 digits.) *ZA = *MA ) key. 10 Press F4 to Start the download. The terminal displays DOWNLOADING. A status indicator appears. Each asterisk represents a 10% increment of the download. When the download is complete, the terminal begins to validate all files loaded, load parameters, and returns to the VMAC idle menu. Allow the terminal to complete the parameter init.

3 Full IP Download to a Terminal with Existing Applications. (The terminal will display the SoftPay menu or a VMAC menu that includes Comm Server.) The V x 570 is a true multi-application terminal. Two utility programs are required VMAC and Comm Server. VMAC creates a menu to toggle between applications and makes sure other applications are coexisting without issues. Comm Server is the application to provide high-speed IP communication. Note: all IP downloads must be initiated from Comm Server. Therefore, if the terminal is empty and displaying DOWNLOAD NEEDED, the download must be via dial Press * to return to the VMAC menu. Press F2 for Comm Server. Press the far right purple key under the symbol for a terminal. Press the key and Press F1 for DOWNLOAD. Enter 1 and press the enter ( ) key to select GID 1. Press F4 for a Multi-App download. Press F3 for a FULL download. Press F3 for SSL. Confirm the download parameters. Press F3 to Edit a parameter or F4 to Start the download. Download parameters are: *ZP = the download URL:port number. *ZT = the TID to download. *ZA = *MA The terminal displays DOWNLOADING. A status indicator appears. Each asterisk represents a 10% increment of the download. When the download is complete, the terminal begins to validate all files loaded, load parameters, and returns to the VMAC idle menu. Allow the terminal to complete the parameter init.

4 SALE (Swiped or Manually Keyed) Use this function to authorize and capture transactions for settlement. If the magnetic stripe is unreadable and a manual entry of the card is necessary, you must obtain a card imprint on the sales slip using a manual imprinter as verification that the card is present. Press F2 for Sale SWIPE OR ENTER ACCT CHOOSE CARD: DEBIT CREDIT TERMINAL MAY PROMPT: ENTER EXP DATE V-CODE AMOUNT: PROCESSING Swipe card or manually key card number and press Enter Press F2 for credit card. Exp. Date: Key expiration date and press Enter V-Code: Key in the Card Code and press Enter or press Enter for other options. **The card code can be found on the signature line of the customer s credit card. Key amount and press Enter Terminal will issue an approval code.. The terminal will automatically return to the idle prompt. **Quick Service Restaurants may not require a customer signature if the transaction amount is below a pre-determined signature floor limit. In these instances, the customer signature line will not print on the receipt. DEBIT SALE: Use this function to authorize and capture transactions for settlement. This procedure is if the VX570 is connected to an Omni 7000 le PinPad. Omni 7000 le PinPad Customer: Swipe debit card though the Everest PinPad. SWIPE CARD SELECT PAYMENT TYPE ENTER PIN WANT CASHBACK? NO YES Terminal May Prompt: ENTER CASH AMT Terminal May Prompt: AMOUNT: $ 0.00 CONFIRM AMOUNT: NO $$.$$ YES DIALING. APPROVED #### Customer: Press ATM button on Everest PinPad. Customer: Key pin number and press Enter Customer: Press desired option Customer: Key cash back amount and press Enter VX570 Terminal Merchant: Key dollar amount on VX570 terminals and press Enter Omni 7000 le PinPad Customer: Verify amount on Everest PinPad and press Yes VX570 Terminal Terminal dials to host for authorization. REPRINT Use this function to reprint the last transaction or any transaction stored in the terminal s memory. Press Reprint (3 rd purple key from left) LAST RECEIPT ANY RECEIPT : LAST RECEIPT ANY RECEIPT Press F2 to reprint the last receipt or press F3 to reprint another receipt. Key invoice number and press Enter **Only the Merchant Copy will reprint. Press Clear to return to the idle prompt. DEBIT SALE: Use this function to authorize and capture transactions for settlement. This procedure is if the VX570 is connected to a Verifone 1000, 1000 Se Pin Pad. VX570 Terminal Press F2 for Sale SWIPE OR ENTER ACCT CHOOSE CARD: DEBIT CREDIT Terminal May Prompt: AMOUNT: CASH: ENTER PIN DIALING. APPROVED #### Swipe card Press F1 for debit card. Key amount and press Enter Key cash back amount and press Enter Verifone 1000/1000 Se Pin Pad Customer: Key pin number on PinPad and press Enter VX570 Terminal Terminal dials to host for authorization. DEBIT SALE: Use this function to authorize and capture transactions for settlement. This procedure is if the VX570 is using the internal pinpad. Press F2 for Sale SWIPE OR ENTER ACCT CHOOSE CARD: DEBIT CREDIT Terminal May Prompt: AMOUNT: CASH: ENTER PIN DIALING. APPROVED #### Swipe card Press F1 for debit card. Key amount and press Enter Key cash back amount and press Enter Customer: Key pin number on PinPad and press Enter Terminal dials to host for authorization. FORCE SALE Use this function to capture transactions when voice approval has been obtained. Sometimes referred to as an offline transaction. Press the key under the symbol. FORCE SWIPE OR ENTER ACCT CHOOSE CARD: DEBIT CREDIT TERMINAL MAY PROMPT: ENTER EXP DATE AMOUNT: APPR CODE: Press F2 for Force Swipe card or manually key card number and press Enter Press F2 for credit card. Exp. Date: Key expiration date and press Enter Key amount and press Enter Key authorization number that was obtained by the voice authorization center and press Enter REPORTS Various types of detail and totals reports can be generated for transactions in the current batch (transactions that have not yet been settled). Press Reports the purple key (4th purple key from left) TOTALS REPORT DETAIL REPORTS SERVER REPORTS Press appropriate key to select desired report. Press the key under for additional reporting options SETTLE Use this function at the end of each day to settle the batch for payment and clear your terminal of transaction information. Press F4 for Settlement TOTAL: $$.$$ SETTLEMENT OK XXXXXXXXXXXX Key batch amount and press Enter Press Enter to print settlement report. VOID Use this function to delete a transaction that is in the current batch. Press the key under the symbol. VOID VOID LAST TRANS? VOID RETRIEVE BY: INV# ACCT# VOID : VOID <card type> <trans type> XXXXXXXXXXXXXXXX $$.$$ Press F1 for Void Press F1 to void the last transaction or press F2 to void a transaction within the current batch Press F1 to recall the transaction by the invoice number. Press F2 to recall the transaction by the customer s account number Key requested information (i.e. Invoice Number) and press Enter Press F1 to void the displayed transaction or press F3 for the next transaction 12/15/2006 QRG Merchant Services sm Corporation. All rights reserved. All trademarks and service marks referenced in this material are the property of their respective owners.

5 REFUND Use this function to issue a credit to the cardholder s account for goods or services. REFUND SWIPE OR ENTER ACCT CHOOSE CARD: DEBIT CREDIT TERMINAL MAY PROMPT: ENTER EXP DATE AMOUNT: Press the key under the symbol. Press F3 for Refund Swipe card or manually key card number and press Enter Press F2 for credit card. Exp. Date: Key expiration date and press Enter Key refund amount and press Enter PRE-SETTLEMENT INSTRUCTIONS 1. Place all transaction receipts in sequence number order. Run an adding machine tape of the transactions. 2. Print appropriate report (see report instructions). Compare your totals to the terminal report. 3. If your tape matches the terminal totals, proceed with the Settlement instruction below. If your audit does not match the terminal totals, repeat steps 1 and 2. FIRST DATA MERCHANT SERVICES NASHVILLE VERIFONE VX570 QUICK REFERENCE GUIDE Convenience Rate/Small Ticket Config. 670 VOICE AUTHORIZATION NUMBERS MC/VS AX DISCOVER/NOVUS DC/CB OTHER HELP DESK SUPPORT PROGRAMMING INFORMATION Merchant Number Terminal ID (TID) Download Telephone Number Touch Tone or Rotary Dial By choosing our terminal applications, you are taking advantage of industry leading Interactive Technology, which ensures the integrity of your transaction flow. We have taken great care and effort to create applications that are robust and fast, yet easy to use. Our goal is to continue this tradition by listening to you. If you have any suggestions on features or functionality of our products, please us at Please note that this is not a customer service line. Your message may not be responded to, but will be carefully read and considered as a potential enhancement. 12/15/2006 QRG Merchant Services sm Corporation. All rights reserved. All trademarks and service marks referenced in this material are the property of their respective owners.

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10 Add Clerk ID for Verifone vx570 Main screen Press first purple key above #1 two times. Menu screen, press server set up. Password: 1, press alpha key two times, enter. Add server, press this. Password: 1, press alpha key two times, enter. Server ID: enter new server id (alpha or numeric) enter. Password: this is server s password (no limit on password length) enter. Re-eneter: re-enter the server s password to confirm, enter. Screen should state: server added. Can add another server or press clear to return to main screen.

Balance Inquiry (Food Stamp or Cash Account) Use this function to obtain a cardholder s Account balance. Touch EBT. Touch desired option.

Balance Inquiry (Food Stamp or Cash Account) Use this function to obtain a cardholder s Account balance. Touch EBT. Touch desired option. Food Stamp (FS) Sale Use this function to perform a FS Sale transaction. REFUND VOUCH EBT TYPE? FOOD STAMP CASH BENEFIT EBT APPROVED ##### Swipe card or key account number and touch Touch Food Stamp Key

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