SALT s Online Backup Service

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1 SALT s Online Backup Service Guarantees your business continuity SALT Essential Information Technology (PTY) Ltd Service Rd. 161 Mandume Ndemufayo Ave. Windhoek. Namibia PO Box Windhoek. Namibia

2 Contents Contents... 2 Tables... 2 Figures Data is Money! The Solution Salt Essential IT Online Backup Service Architecture Compatibility Backup Agent SALT s Online Backup Service The Package Our Data Centre Schedule of Prices Assumptions and Conditions... 8 SALT Essential IT Award winning Namibian ICT Service Provider Proven and reliable service provision BEE and AA Partnerships Tables Table 1: Compatibility Chart... 6 Table 2: Schedule of Prices Online Backup Service via Dedicated Communication Link... 8 Table 3: Schedule of Prices Online Backup Service via Internet... 8 Table 4: Schedule of Prices Once-Off Implementation Fee... 8 Figures Figure 1: Causes of data loss... 3 Figure 2: The Solution... 4 Doc: SALT Online Backup Service doc, Page 2 of 11

3 1. Data is Money! Your company has invested a lot of TIME, MONEY and ENERGY to develop and produce your business data. Whether it is sales records, proposals, receivables, presentations, formulas, client lists, this data is the heart of your business. Studies have shown that the loss of 1 MByte of data can cost N$ and more or that re-building / re-creating just 20 MByte of lost data can cost more than N$ and can take nearly three weeks to rebuild. A leaked record can cost your business N$ 1500 and retrieval of data from a crashed hard drive or damaged tape can cost you a fortune, and there is NO GUARANTEE of success. Data loss can be fatal The data of your business goes hand in hand with your business operations. The loss of such data, or even its temporary inaccessibility, may threaten your hard-earned competitive advantage. Companies without a pro-active backup and recovery policy are likely to be OUT OF BUSINESS within 2 years of a major disaster. Data loss may ruin your company s reputation, or may lead to expensive litigation. But the most important aspect is, that it interrupts your business continuity. Conventional backup methods are not good enough Figure 1: Causes of data loss Most companies use conventional backup methods, such as tapes, CD-ROMs, DVDs, etc., but that alone is not sufficient. The problem areas are: High failure rates during restoration Critical backup failures will not be detected until restoration is called for Slow read / write speed High cost of maintenance and licensing is prohibitive Data is not encrypted Fixed capacity per unit (e.g. tape) makes backup less flexible Prone to damages, being stolen or misplaced. Doc: SALT Online Backup Service doc, Page 3 of 11

4 2. The Solution Salt Essential IT Online Backup Service Salt Essential IT PTY Ltd. (SALT) is a complete ICT service provider offering, as part of our managed product portfolio, an online backup / disaster protection service to the corporate environment. Our solution is much safer than the old ways and unlike conventional backup methods, your critical data is compressed, optionally encrypted and then uploaded to a REMOTE server / storage area at our Data Centre via a secure connection (SSL), guaranteeing security. SALT s Online Backup Service requires no hands on intervention, thus eliminating human error. The robust design guarantees an extremely high rate of successful restoration. Figure 2: The Solution Your Servers & Workstations Direct Link (Fibre, Digicon, Wireless) Fibre Link Wireless Link Internet Link Internet Offsite Backup Server(s) at Salt Data Centre Replication Server(s) at Salt DP Site Disaster Protection or Backup Service Your choice! You can subscribe to SALT s Online Backup Service using it as your Disaster Protection (DP) Site bringing you peace of mind and making your auditors happy. Alternatively you employ the Online Backup Service as your sole backup solution with optional data replication to our DP Site. Do more while spending less Using SALT s Online Backup Service actually lowers your backup costs. No more tapes, tape drives / robots, head cleaners, or licensing to finance. Because your data is securely backed up to our servers, it is protected from fire, vandalism, terrorist attacks, server/workstations crashes, natural disasters and more. Recovering lost data is easier, more reliable, controllable by your personnel, and less expensive as well. Doc: SALT Online Backup Service doc, Page 4 of 11

5 Easy to manage SALT s Online Backup Service is extremely easy to use, and no special technical knowledge or training is required. Anyone who is computer literate will be able to manage it. Installation will be carried out by us and we show your personnel how easy it is to use the system. Proven technology SALT s Online Backup Service is a proven solution, with more than deployments world-wide. We offer secure, encrypted protection of your data, leaving you with peace of mind. 2.1 Architecture SALT s Online Backup Service offers two choices transmitting your data regularly to our backup servers / storage areas: For bigger data volumes and speed reasons we recommend using dedicated communications links which can be based on a MetroEthernet, DIGICON, Wireless or VPN link. You can choose to rent such a link from SALT under our Wide Area Network (WAN) Managed Service or from your preferred WAN service provider. For smaller data volumes we offer our customers to backup their data via the Internet between 20:00 at night and 06:00 in the morning. It is absolutely safe to backup your data via the Internet. Our solution is military level encrypted (128bit), employed by most multi-national banks that require a high level of security, and compressed before being uploaded and stored on SALTs Online Backup Servers. Encryption and decryption is only carried out on the customer s machine(s) with a password provided by you, which will not be transmitted during uploading and downloading. Therefore, nobody, NOT EVEN US, can read your files. Speed guarantees, due to the nature of the Internet, cannot be provided by SALT and therefore no guaranteed backup windows are offered. Doc: SALT Online Backup Service doc, Page 5 of 11

6 2.2 Compatibility SALT s Online Backup Service is compatible with many platforms, applications and database systems. Table 1: Compatibility Chart Area Systems Operating Systems Microsoft Windows 95/98/NT/2000/2003/Vista Linux Kernel 2.4 or above (e.g. Suse, Fedora Core 5, Ubuntu, Mandriva) Mac OS X 10.2 or above NetWare 5.1 or above UNIX: Solaris, AIX, HP-UX, FreeBSD All other operating systems that support Java2 Runtime Environment or above Applications & Database Systems Microsoft Exchange 2000 / 2003 / 2007 Microsoft SQL Server 7.0 / 2000 / 2005 Lotus Domino / Lotus Notes 5.0 or above Oracle 8i or above MySQL Microsoft Outlook (e.g. *.pst files) Normal file system (e.g. *.doc, *.xls files) Other Microsoft Windows System State (all platforms except Vista) NTFS access privileges (file permissions) Mac OS X metadata and resource forks Suitable hardware Server / PC / Laptop / Mac 2.3 Backup Agent As part of SALT s Online Backup Service package you receive for every workstation and server, that you would like to protect, a backup agent that carries out, fully automatic the backup of all your data for the systems listed in Table 1: Compatibility Chart. The backup agent can be configured to backup your data daily, weekly, monthly, yearly and even at multiple schedules. The data encryption can be configured on the agent and by your personnel to use TwoFish, Triple DES and AES mechanisms. Microsoft Exchange is one of the most popular servers used by businesses of any size. SALT s Online Backup Service offers the optional Microsoft Exchange Backup Module allowing our customers to back up all critical data within Microsoft Exchange Server, including individual , calendar, and contact list, etc. Doc: SALT Online Backup Service doc, Page 6 of 11

7 3. SALT s Online Backup Service The Package What are you getting by subscribing to SALT s Online Backup Service? Our experts will come to your office, setup and configure the backup agents on servers and workstations that you would like to protect We will show your personnel, that you allocate as our primary contact of your organisation, how to operate and monitor the backups, and how to restore data when you request it We will assist in the initial backup making sure that all requested data are securely replicated to our data Centre Optionally, we will organise the dedicated communication link for you Optionally, we will configure the backup server(s) at our data Centre to replicate your data to our DR Site. 3.1 Our Data Centre Our Data Centre is built and operated according to international best practises with: Secure and controlled access, raised floor and industry standard 19 inch racks UPS and Diesel Generator Backup Power Smoke & Heat Detection and Fire Suppression Systems. Real-time- environment monitoring (Humidity, Temperature, etc.) Finger print access control system 24 x 7 security with armed response Redundant core network based on Cisco technologies Redundant, high available server and storage infrastructure based on HP technologies Experienced and dedicated support staff. Doc: SALT Online Backup Service doc, Page 7 of 11

8 3.2 Schedule of Prices Table 2: Schedule of Prices Online Backup Service via Dedicated Communication Link Item Qty. Unit Price [N$] per Month excl. VAT Basic Fee Server Protection 1 Server Workstation Protection 1 Workstation Storage Space at SALT Data Centre * 1 GByte Dedicated communication link 1 POR OPTIONS A) MS Exchange - Single Mail Protection 1 Mailbox 9.00 B) Replication of Data to SALT DP Site * 1 GByte * Volume discounts can be applied Table 3: Schedule of Prices Online Backup Service via Internet Item Qty. Unit Price [N$] per Month excl. VAT Basic Fee (incl. 64 kbit/s Internet bandwidth segment) Server Protection 1 Server Workstation Protection 1 Workstation Storage Space at SALT Data Centre * 1 GByte OPTIONS A) MS Exchange - Single Mail Protection 1 Mailbox 9.00 B) Replication of Data to SALT DP Site * 1 GByte C) Additional 64 kbit/s Internet bandwidth segment 1 64 kbit/s * Volume discounts can be applied Table 4: Schedule of Prices Once-Off Implementation Fee Item Qty. Unit Price [N$] excl. VAT Server Protection 1 Server Workstation Protection 1 Workstation MS Exchange - Single Mail Protection 1 Mailbox 9.00 Dedicated communication link 1 Link Assumptions and Conditions It is assumed that the customer makes available: Adequate human and material resources required (if applicable) Appropriate workspace, including, but not limited to, desk, chair, consumables and telephone (if applicable) Doc: SALT Online Backup Service doc, Page 8 of 11

9 Security clearances where and when required. Please note that this proposal does NOT include: Provision of physical infrastructure requirements beyond the ones specified in this document Licenses, support and related issues pertaining to software and applications beyond the ones specified in this document Subscription fees, leasing/rental fees for services provided by third parties beyond the ones specified in this document Any hardware and software requirements beyond the ones specified in this document S & T for deployments at remote sites beyond Windhoek Any compulsory taxes, such as VAT, where not explicitly listed. The following conditions apply: A minimum contract period of 12 month applies. Payments for Hardware and Software must be effected by the customer within 30 days after submitting the order; SALT Essential IT will issue for such purposes a proforma invoice Invoices for Support and Maintenance services will be issued to the client in advance at the beginning of the service month for the month and payments have to be effected by the customer within 30 days from date of invoice Invoices for consulting services will be issued at the end of each milestone. Payments must be effected by the customer within 30 days from date of invoice All prices for hardware and software are subject to US$ and EURO exchange rate variations and will be verified upon date of order Errors and omissions expected. Out of scope or activities requested beyond the scope will be charged as and when required at the standard rates. Doc: SALT Online Backup Service doc, Page 9 of 11

10 SALT Essential IT SALT Essential IT has a very different approach to IT service provision compared to other Service Providers in Namibia that has definite advantages to any organisation. SALT has been involved in building some of the best IT Infrastructures in the country because we analyse needs, design and build reliable platforms, ensure day to day operations run smoothly all while planning for future expansion. We prefer to manage IT for our customers and in so doing be a single point of contact, not only to avoid the blame game but to ensure that solutions, services and products are integrated into a holistic and proactive business solution for our clients. We are the IT department for a number of clients who utilize our services, such as National Institute of Pathology and the National Defence Force. We are able to do this because we are the only privately owned IT company with Data Centres from which our services are managed. Our customers typically run their applications such as office solutions, internet and , accounting systems and other business applications on hardware which resides partially at the customer (PCs, printers, one or more servers) and partially at the SALT s data centre (shared and dedicated servers in a totally secure environment, back-up devices and much more). The exact make-up of what resides where is tailored to the customer s needs. Together we put together the most cost effective deal, which in the end gives the customer a system which is on par with the highest industry standards. The risks which people take with data on computer systems are scary, not only in Namibia, but all over the world. SALT will minimize that risk at much less cost than if the customer were to do it by themselves, and we guarantee excellent availability at the same time. Our model is widely practiced in industrialized countries and, except for those who have been receiving service from us for more than 6 years by now, is still a new concept to many in Namibia. Systems operating from our data centre are guaranteed to be up 24/7 (in excess of 99.8% of all time). All data residing on our platforms is backed up on replicated hard disks, and tape, which is stored off site. We back up essential services at a disaster recovery site belonging to Telecom Namibia. Anti Virus, Spam protection and other security issues are dealt with to international data centre standards, the likes of which most Namibian companies cannot afford. We have redundancy at most single points of failure e.g. we have for instance internet access from a second independent raw internet provider. Our systems are monitored and maintained 24/7, especially since we have customers with requirements beyond 8 to 5. We usually put in a line from us to our customer. This is the life line which makes our comprehensive service possible, because we can give the customer remote support. Remote support not only saves costly travelling but keeps the customer s system in touch with ours at all times. Our support engineers and consultants are Accredited and Certified Professionals of various well-known brands and systems, such as HP, Cisco, Microsoft, Parallels, GFI, Kaspersky and many more. This not only enables us to give you excellent support, but also enables us to provide hardware and software at competitive prices. Award winning Namibian ICT Service Provider SALT has won over the last five years more internationally recognised awards than all other Namibian and South African subsidiaries in Namibia together. For more information about our awards refer to attached company profile. Doc: SALT Online Backup Service doc, Page 10 of 11

11 Proven and reliable service provision SALT has proven over more than six years that it provides reliable, secure and well managed Internet, , authentication and other platform services via its three data centres in Windhoek, Walvis Bay and Otjiwarongo to many well known corporates and organisations in the region. References can be obtained on request. BEE and AA SALT is Namibian! 100% of the shareholders are Namibian citizens or permanent resident. All profits generated stay in our beloved country thereby actively contributing to the local economic empowerment. 47% shareholding is owned by previously disadvantaged Namibians and 70% of our workforce was previously disadvantaged making us the BEE/AA forerunners in the ICT industry. Partnerships SALT is recognised and often preferred partner of well known international ICT brands: HP Preferred Partner Cisco Preferred Partner Microsoft Gold Certified Partner Parallels Distributor, Reseller and Certified Partner GFI Partner Authorised reseller of many other products, such as M-Files, SmarterTools, Kaspersky, ThinPrint, Alloy Software, Paessler, Molex, 3Com, Nortel, FSC, Asus, Toshiba, IBM, Lenovo, Apple, Proline, Samsung, LG, Phillips, Wyse and more. Doc: SALT Online Backup Service doc, Page 11 of 11

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