Akbank Committed to Sustainable Leadership. June 2013

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1 Akbank Committed to Sustainable Leadership June

2 Agenda Turkey and Turkish Banking Sector Akbank in a Snapshot Financial Figures 2014 and beyond

3 Outstanding growth potential European Union: US$ 18,9 trn GDP* Commonwealth of Independent States and Russia: US$ 2,8 trn GDP* Middle East and Africa: US$ 3,4 trn GDP* Turkey is; 17th largest economy in the world and 7th largest in Europe (incl. Russia) in terms of GDP based on PPP Robust long term growth potential fuelled by favorable demographics Advantageous geography; neighbouring countries with 2015E. GDP of US$ 25 trn Sustainable and relatively strong GDP growth (2014E:3.5%) Clean public and private balance sheets * 2015 estimated figures 3

4 Turkey presents a challenging and exciting environment for banking Scale advantage (US$ 822 bio GDP, 77 mio population) Rising prosperity (GDP/Capita tripled in less than a decade) GDP Per Capita (US$) Rising wealth of middle class Young population, 50% under the age of mio internet users (11th rank globally) 36 mio Facebook users (6th rank globally), 11 mio Twitter accounts 10.6 mio mobile internet users Demographic Profile (2013, %) Age 0-14 Age Age 60+ Turkey 25.7% 63.5% 10.8% 66 mio mobile subscribers 119 mio airline passengers Europe 15.6% 61.5% 22.9% 0% 20% 40% 60% 80% 100% 4

5 M M M M14 Strong growth in last decade Assets (TL billion) 250 CAGR ( ): 21% ,218 1,371 1, ,732 1,852 Loans (TL billion) CAGR ( ): 32% ,047 1,146 Securities (TL billion) Deposits (TL billion) CAGR ( ): 10% CAGR ( ): 20%

6 Strong growth potential Bankable Population (million people) Total Banked* Financial Intermediation Indicators (% of GDP, 2013) 257 Euro Area Turkey Semi banked* Unbanked* Assets Deposits Loans Relative low penetration of most banking products implies opportunities Household debt/gdp: 22% Mortgage/GDP: 7% Pension funds/gdp: 1.7% * Unbanked: no use of banking product, semi-banked: use of one or two banking products, banked: use of more than two banking products. Assumptions are based on TÜİK s wealth statistics ** Source: BRSA, CBRT 6

7 Agenda Turkey and Turkish Banking Sector Akbank in a Snapshot Financial Figures 2014 and beyond

8 Stable shareholder base with long term vision SABANCI HOLDING One of the two largest multi-business enterprises in Turkey, composed of 72 companies with total assets of US$ 96.8 bio Free float 41.2% 9.9% Citigroup 48.9% Sabancı Holding, affiliated institutions and individuals 11% of ISE capitalization with 11 public companies and the Holding itself Controlled by Sabancı Family owning 57.7% shareholding Mainly operates in the financial services, energy, retail, cement, industrial businesses and social and cultural activities Approx. 25% of the outstanding shares are held by foreign investors excluding Citigroup Establishes joint-ventures with distinguished companies in the world Including; Ageas, Aviva, Bridgestone, Carrefour, Citi, E.ON, Marubeni and Philip Morris Akbank is the flagship of the Sabancı Group with the highest share in the revenues and profitability of the Group 8

9 Outstanding presence in financial markets Akbank Subsidiaries and Affiliated Companies Sabancı Holding Financial Services 100% 100% 100% 100% 100% Brokerage Asset Management Leasing Banking Banking Insurance Insurance Since 1996 First in bank bond intermediation One of the most profitable brokerage houses Assets US$ 290 mio Since st in pension fund management business 1 st in discretionary portfolio management business 2 nd in asset management Since 1988 Market share 12.7% 3 rd in lease receivables Assets US$1,674 mio Since 1998 Full fledged banking Assets US$ 4,531 mio Since 2009 International business development in GCC Category for licence providing advisory Since 1960 Market share 7.5% in non-life gross premiums Since 2007 Market share 19.0% in pension AUM Equity US$ 60 mio AUM US$ 5.6 bio Equity US$ 194 mio Equity US$ 517 mio 9

10 Business Units Segment Corporate Commercial SME Consumer Private Center / Branch Corporate Centers 8 Commercial & SME + Consumer Banking Branches 981 Private Banking Centers 10 Number of Customers >3,900 >47,000 >852,000 >12,310,000 >6,900 Annual Turnover > TL300 mio TL 15 mio < Annual Annual Turnover <= TL 15 AUM < TL 500 K AUM >= TL 500 K Turnover <= TL 300 mio mio 10

11 A strong national footprint Akbank, with its 998 branches, spans throughout Turkey 11 Adana 28 Adıyaman 2 Afyon 6 Ağrı 3 Aksaray 1 Amasya 3 Ankara 90 Antalya 42 Ardahan 1 Artvin 3 Aydın 11 Balıkesir 16 Bartın 1 Batman 2 Bayburt 1 Bilecik 2 Bingöl 1 Bolu 3 Burdur 2 Bursa 38 Çanakkale 5 Çankırı 1 Çorum 4 Denizli 12 Diyarbakır 9 Zonguldak 5 Edirne 7 Elazığ 4 Erzincan 1 Erzurum 4 Eskişehir 8 Gaziantep 16 Giresun 5 Hatay 9 Iğdır 1 Isparta 4 Mersin 20 İstanbul 316 İzmir 77 Kahramanmaraş 7 Karabük 2 Karaman 1 Kars 1 Kastamonu 5 Kayseri 14 Kırıkkale 2 Kırklareli 4 Kırşehir 2 Kocaeli 23 Konya 20 Kütahya 5 Malatya 5 Manisa 12 Mardin 4 Muğla 15 Muş 1 Nevşehir 4 Niğde 2 Ordu 5 Osmaniye 3 Rize 6 Sakarya 11 Samsun 12 Siirt 1 Sinop 3 Sivas 5 Şanlıurfa 6 Şırnak 1 Tekirdağ 16 Tokat 6 Trabzon 11 Uşak 2 Van 2 Yozgat 3 Yalova 1 Bitlis 1 1 Kilis 2 Gümüşhane Düzce 2

12 Technology Powered Distribution INTEGRO CRM MIS Sales Enhancement Performance Steering 12

13 Number of mobile banking customers grew by 49% Best Smart Phone App of 2014 Active Mobile Banking Customer CAGR: 49% 230 % annual growth in Akbank mobile banking users 1 mio download of Akbank Direct Mobile in % of Akbank Direct Mobile customers are mobile only Enablers Dec '12 Dec 13 March 14 May '14 Comprehensive functionality list Intuitive UX with simplest login Relevant campaigns and strong customer relationship management Right use of social media for PR and customer complaint management 13

14 Migrating Customers to Direct Channels Direct Channel Use Migration Numbers 10 mn transactions are migrated to direct channels 86 branches can be more focused on sales Number of transaction per customer has increased by 6% 66% 4% 70% Akbank has recorded a saving of 432 FTEs RESULTS Direct Channels Share 2Q2013 2Q2014 Lead&Sales Credit Card Sales Money Transfers 44% 45% 79% Cash Withdrawals 89% Cash Deposits 61% 14

15 Integrated Customer Management Propositions Available in All Channels Cross-Sell Ratio 86 different products 204 multichannel offers 456 trigger points mio offers & 250 K inbound products sale/month Q14 15

16 Growing Output Efficiency (Loan + Deposit) / Employee (TL mio) Revenue / Employee (TL.000) H14 9M14 Akbank Peer Group Avg H14 9M14 Akbank Peer Group Avg. Commission / Employee (TL.000) (Loan + Deposit) / Branch (TL mio) H14 9M14 Akbank Peer Group Avg H14 9M14 Akbank Peer Group Avg. 16

17 Agenda Turkey and Turkish Banking Sector Akbank in a Snapshot Financial Figures 2014 and beyond

18 Strong Operational Results Cumulative net profit TL 2,416 mio, ROE 13.7% and ROA 1.6% broadly in line with guidance Top line growth driven by; Net interest income growth 12.9% Net fee income growth 9.3% Net interest income growth achieved through strong volume growth and NIM improvement Fee income growth through penetration into potential areas Cost of risk and Opex broadly in line with targets 18

19 Solid Growth in High Margin Loans Asset reshuffling continues with strong loan growth Asset growth driven by a strong loan growth of 13.4% Loans to assets increased to 62.2% in 3Q14 vs. 60.8% in previous quarter 13.4% TL loan growth with emphasis on high margin loans Emphasis on SME loans and GPL s Favoring products with higher return and optimal maturity profile 7% growth in FX loans in US$ terms driven by export loans and selective project financing Loan/deposit ratio flattish at 110% Emphasis on TL deposits in line with strong TL loan growth FX lending financed mainly through long term financing Strong capitalization with CAR 14.4%, Tier I 13.4% 19

20 Summary Financial Results (TL mio, ratios in %) 9M13 1Q14 2Q14 3Q14 9M14 YoY (%) QoQ (%) Net Profit 2, , Net Profit (ex.bond trading & one-off) 2, , Net interest income 4,709 1,737 1,710 1,870 5, Net fee income 1, , ROAE ROAA NIM Cost of Risk Cost to Asset* Fees to Cost* CIR* CAR Tier I *Adjusted for one-off items. In 9M13, one off items included Competition Board Penalty of TL129 mio. 20

21 Shift to Loans Continuing Increased Share of Loans 2013 Assets 3Q14 Loans / Assets increased to 62.2% from 60.4% in % 3.8% 8.5% 3.6% 3.4% 9.0% 23.2% 60.4% 21.8% 62.2% Loans Liquid assets Securities Other Reserve Requirement Growth Funded by Deposits in 3Q14 ytd TL loan growth fully funded by TL deposit growth Loans to Deposit ratio flattish at 110% 4.7% 14.6% 11.3% 2013 Liabilities 3Q14 1.8% 10.1% Deposits 57.5% Funds Borrowed 14.6% Equity Other 2.8% 9.8% 4.6% 11.6% TL Repo FX Repo 56.7% 21

22 NIM Improvement Coupled with Volume Growth NIM Cumulative NIM Quarterly Q13 4Q13 1Q14 2Q14 3Q14 3Q13 4Q13 1Q14 2Q14 3Q14 Quarterly NIM increased by 21 bps 22

23 NIM Benefited From Core Spread Improvement in yield in NIM (bps) (%) 3Q13 4Q13 1Q14 2Q14 3Q14 2Q-3Q 2Q-3Q TL Loans TL Deposits (blended) - TL Time Deposits TL Loan-Deposit Spread FX Loans FX Deposits (blended) - FX Time Deposits FX Loan-Deposit Spread Loan-Deposit NIM impact +32 TL Securities FX Securities Securities NIM impact Repo and Others impact Net Interest Margin

24 Solid Lending Growth (TL mio) 3Q13 4Q13 1Q14 2Q14 3Q14 YtD (%) QoQ (%) TL Loans 69,512 71,908 73,167 78,226 81, Corporate 6,175 6,532 6,665 7,482 7, (2) Medium, Small & Micro 23,062 24,281 25,852 28,977 31, Medium 17,402 18,044 18,739 21,117 22, Small & Micro 5,660 6,237 7,113 7,860 8, Consumer Credit Cards 26,286 13,989 27,591 13,504 27,921 12,729 29,583 12,184 30,800 11, (11) 4 (2) (US$ mio) FX Loans Corporate Medium 21,107 14,536 6,571 21,274 14,176 7,098 20,818 13,841 6,977 22,670 15,144 7,526 22,797 14,974 7, Total Loans (TL mio) 113, , , , , FX indexed loans are shown under FX loans 24

25 Continous Increase in High Margin Loans (TL bio) Loans by Segments / Products % 31% 32% 31% 28% 28% 29% 31% 45% 50% 5% 6% 12% 12% 1% 1% 11% 11% 6% 6% 13% 13% 1% 1% 9% 9% 12% 11% 10% 9% 4Q13 1Q14 2Q14 3Q14 Credit Cards Mortgage Auto GPLs Small & Micro Medium Corporate 25

26 NPLs Significantly Below Sector with Strongest Coverage NPL Ratios by Segment (%) Akbank vs. Sector NPL Ratio (%) Akbank Sector Q Q Business Consumer Credit Cards Total Q14 2Q14 3Q14 Akbank Banking Sector 93% Specific ~ 180% Total Coverage Ratio 26

27 CoR Trend Will Revert to Budget Guidance Net Specific Cost of Risk (%) New NPL Provisions and Recoveries (TL mio) 47* Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q Quarterly Cumulative General Provisions (TL mio) 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q * NPL provison resulting from isolated case New NPL Collections * ** Collections include NPL Sales Proceeds of TL 44 mio in 2Q14 and TL 58 mio in 2Q Q14 2Q14 3Q14 Increase over the 2Q14 is due to loan growth and increase in exchange rate (TL33mio) 27

28 Consumer Loans Emphasis on GPLs (TL bio) 26.3 Total Consumer Loans % YtD +4% QoQ x Cross Sell of GPLs GPLs % YtD +4% QoQ Q13 4Q13 1Q14 2Q14 3Q Q13 4Q13 1Q14 2Q14 3Q14 Mortgage Loans +4% YtD +5% QoQ Auto Loans -18% YtD - 7% QoQ x Cross Sell of Mortgage 3Q13 4Q13 1Q14 2Q14 3Q14 3Q13 4Q13 1Q14 2Q14 3Q14 28

29 Credit Cards Continued Focus on Profit Optimization (TL bio) 17.0 Credit Card Loans -11% YtD -2% QoQ Credit Cards Issuing Volume +5% YtD +5% QoQ Q13 4Q13 1Q14 2Q14 3Q Q13 4Q13 1Q14 2Q14 3Q14 Volume Market share (%) #1 in Payment Systems Commissions* #1 in Issuing Volume per Card in the Peer Group * According to 2Q14 data 29

30 Medium, Small and Micro Loans Continued Momentum TL Loans (TL bio) % YtD +8% QoQ 31.3 FX Loans (US$ bio) +10% YtD +4% QoQ Q13 4Q13 1Q14 2Q14 3Q14 3Q13 4Q13 1Q14 2Q14 3Q14 Small & Micro Medium Medium 36% YtD, 8% QoQ Growth in Small & Micro 26% YtD, 8% QoQ Growth in Medium 5.4x Cross Sell in Medium Enterprise Loans 4.4x Cross Sell in Small and Micro Loans 30

31 Corporate Loans TL Loans (TL bio) +12% YtD - 2% QoQ FX Loans (US$ bio) +6% YtD - 1% QoQ Q13 4Q13 1Q14 2Q14 3Q14 3Q13 4Q13 1Q14 2Q14 3Q14 5.1x Cross Sell in Corporate Loans 31

32 Well-Positioned Securities Book Currency Split (TL bio) +6% YtD +1% QoQ Floating/Fixed Split (TL bio) % 33% 36% 42% 47% 44% 50% 49% 68% 67% 64% 58% 4Q13 1Q14 2Q14 3Q14 TL FX 9% 14% 10% 13% 53% 51% 47% 39% 40% 38% 4Q13 1Q14 2Q14 3Q14 CPI Floating Fixed 75% 25% 18% 57% TL Securities (TL bio) % 23% 20% 12% 70% 15% 16% 62% 64% -10% YtD -8% QoQ 80% FX Securities (US$ bio) % 97% 98% % +30% YtD +8% QoQ 4Q13 1Q14 2Q14 3Q14 CPI Floating Fixed 4% 3% 2% 10% 4Q13 1Q14 2Q14 3Q14 Floating Fixed 23% HtM, 77% AFS MtM Valuation in Equity net, (-) TL 0.6 bio 32

33 Healthy TL Deposit Growth at 13% YtD Currency Split (TL bio) Demand/Time Split (TL bio) +8% YtD +5% QoQ % 16% 17% 17% 50% 50% 45% 48% 50% 50% 55% 52% 84% 84% 83% 83% 4Q13 1Q14 2Q14 3Q14 4Q13 1Q14 2Q14 3Q14 TL FX Time Deposit Demand Deposit TL Deposits (TL bio) 17% 16% 18% 18% +13% YtD Flat QoQ FX Deposits (US$ bio) % 16% 16% 16% +3% YtD +10% QoQ 83% 84% 82% 82% 85% 84% 84% 84% 4Q13 1Q14 2Q14 3Q14 Time Deposit Demand Deposit 4Q13 1Q14 2Q14 3Q14 Time Deposit Demand Deposit 33

34 Fee Growth Through Penetration into Potential Areas (TL mio) Quarterly Fees & Commissions -5% QoQ* Cumulative Fees & Commissions +9% YoY ,684 1, % YoY Q14 2Q14 3Q M13 9M14 Loan Related Transactional Loan Related Transactional *Quarterly decline due to periodical account maintanence fee collection in 2Q14 +44% YoY increase in Money Transfer Fees Payment systems commissions Money transfer fees Other 10% 56% Split of Commission Income 5% Asset managment fees 4% Commercial loans 12% Consumer loans 7% 6% Bancassurance +51% YoY increase in Non-Cash Loan Fees #1 in Bancassurance Commissions 34

35 Effective Cost Management Continued (TL mio) Quarterly Operational Costs % QoQ Cumulative Operational Costs 2,531 2, % YoY 41% 39% 42% 40% 39% 8% 7% 8% 8% 8% 16% 16% 12% 14% 15% 10% 10% 10% 10% 10% 25% 28% 28% 28% 28% Employee costs IT and Comm. expenses Marketing and advertisement Rent, repair & maint., amortisation Other 43% 40% 8% 8% 16% 14% 10% 10% 24% 28% 3Q13 4Q13 1Q14 2Q14 3Q14 9M13 9M14 35

36 Continuously Best in Efficiency Through Lean Management Cost/Average Assets (%) Cost/Income (%) M Q14 1H14 9M14 Fees/Cost Net (%) Fees/Cost (%) Q12 1Q13 1H13 9M M14* Akbank Sector *Sector ratio is based on August 14 data All ratios have been calculated excluding the Competition Board Penalty of TL129 mio. 36

37 Further Cost Efficiency through Lean Project Outcome Freed-up capacity per role Hours/week per person Change Loans (%) + 28 Deposits (%) Number of Branches + 24 Number of Employees - 43 Teller RM Back office % of total FTE time 37

38 Agenda Turkey and Turkish Banking Sector Akbank in a Snapshot Financial Figures 2014 and beyond

39 2014 Guidance Growth (%) Total Assets Loans TL FX Total Deposits TL FX ~ 13 ~ 15 ~ 16 ~ 12 ~ 12 ~ 16 ~ 5 ROA Leverage ROE NIM Net fees&com. growth Opex growth Fees / opex Cost/ income Cost / assets NPL Cost of risk Change in EPS 1.5% ~ 9x ~ 14% ~ 3.6% 8-10% 8% 68% 43% 1.8% 1.7% 90 bps Positive 39

40 Akbank s Strategy Sustainable Leadership Through Profitable Growth Profitable Growth Superior Infrastructure Better Execution Change in asset mix Change in loan mix towards higher margin products and segments Diversify funding mix along with expanding deposit base Continue to focus on fee & commission business Cost efficiency Excellence in HR State of the Art IT Lean Operations State of the Art CRM Outstanding asset quality Outstanding risk management Continuous productivity gains Superior customer service Excellence in physical and digital distribution 40

41 Strategic Shift to a Customer Oriented Balance Sheet Asset Mix (%) T 2016T Loans Securities Liquid Assets Other 41

42 Continued Emphasis on Profitable Segments Total Loans (%) T 2016T TL Loans FX Loans TL Loans (%) T 2016T Credit Cards Consumer Small&Micro Medium Corporate

43 Strong Deposit Base with Diversified Wholesale Funding Liabilities Mix (%) T 2016T Deposits Equity Funds Borrowed Bond Other Repo 43

44 Increasing Share of Demand Deposits Deposit Mix (%) T 2016T Time Demand 44

45 Balance Sheet Highlights Consolidated (TL mio) Cash and Due from Banks Shares (%) Q Q14 24,062 26, Change (%) 10 Securities 45,443 46, Loans 118, , Other 7,967 7, (2) Total Assets 195, , Deposits 112, , Funds Borrowed and Bonds Issued 28,627 31, Repo 23,231 27, TL Repo 3,509 6, FX Repo 19,722 21, Other 9,017 9, Equity 22,135 24, Total Liabilities and S/H Equity 195, ,

46 Income Statement Highlights Consolidated (TL mio) 9M13 9M14 Change (%) Interest Income 8,666 10, Interest Expense (3,957) (5,626) 42 Net Interest Income 4,709 5, Trading Gain (Loss) 642 (125) - - Securities (19) - Other 6 (641) - Provision for Loan Losses, net of collections (550) (851) 40 Fees and Commissions (Net) 1,684 1,842 9 Operating Expense (2,532) (2,791) 10 Other Income Other Provisions (548) (459) (16) Income Before one-off items and Tax One-off items* Income Before Tax Tax Net Income 3,532 (304) 3,228 (800) 2,428 3,102-3,102 (686) 2,416 (12) - (4) (14) - *As of 9M13 includes Competition Board Penalty of TL129 mio The income statement includes Free Provision of TL 175 mio as of 9M13 and Income on Free Provision Reversal of TL 70 mio as of 9M14. 46

47 Disclaimer Statement The information and opinions contained in this document have been compiled or arrived at by Akbank from sources believed to be reliable and in good faith, but no representation or warranty, expressed or implied, is made as to their accuracy, completeness or correctness. All opinions and estimates contained in this document constitute the Company s judgement as of the date of this document and are subject to change without notice. The information contained in this document is published for the assistance of recipients, but is not to be relied upon as authoritative or taken in substitution for the exercise of judgement by any recipient. The Company does not accept any liability whatsoever for any direct or consequential loss arising from any use of this document or its contents. This document is strictly confidential and may not be reproduced, distributed or published for any purpose. 47

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