A Look in to the obstacles of information use and communication technology to enhance customer response system in Tabriz tractor manufacturing company
|
|
- Jemima Caldwell
- 8 years ago
- Views:
Transcription
1 BULLETIN OF THE GEORGIAN NATIONAL ACADEMY OF SCIENCES, vols. 8, no. 2, No2,2014 A Look in to the obstacles of information use and communication technology to enhance customer response system in Tabriz tractor manufacturing company Saeed Ahmadpour Kaskary *, Hamid Sadjadi **, Reza Davari Dolatabadi ***,Kourosh Asayesh *** * Taferesh University, Tafresh, Iran ** Department of Accounting and Management,Eslamshahr Branch. Islamic Azad University, Tehran, Iran *** Department of Information Technology Management, Electronic Business Science and Research Branch, Islamic Azad University,Tehran,Iran **** Department of financial Management,Azad University,Qom Branch,Qom,Iran ABSTRACT- Development of efficient and effective organizations to satisfy the requirements of customer service in a rapid, easy and useful way is one of the major goals of (ICT) or information and communication Technology that has been the attention objective of public and private agencies over the last few years. The research method is cause-comparison which directs to scrutinize the barriers to use the information and communication technology to improve customer response system in Tabriz tractor manufacturing company. The research population in focus encompasses the personnel of Tabriz tractor manufacturing company from which 240 individuals have been selected using random sampling according to the Morgan table. A researcher-made questionnaire form based on Likert five alternative scale (absolutely agree, agree, no opinion, disagree, absolutely disagree) has been used to aggregate related data. Data collected were analyzed in both descriptive and inferential methods (Ftest) using SPSS18 software. The results show that there is a significant relationship among social and infrastructural barriers, digital and legal division, information security, change management as well as accountability system in Tabriz Tractor Manufacturing Company. In addition, it has been shown that social barriers have the maximum influence and change management have the minimal effect on accountability system in Tabriz Tractor Manufacturing Company Bull. Georg. Natl.Acad. Sci. Key words: accountability, information technology, social barriers, information security, infrastructure, change management Due to the revelation of information and communication technology era which comprises the use of computer and communication tools to aggregate, organize, store and publish information, including audio and video, text, and numbers, today, the situation requires the government agencies and private sectors to have in more flexibility and adaptability with clients. So, the use of this technology in the public sector is to provide information and services to meet the demands of stakeholders and associated with specific barriers (Sarrafizadeh, 2010). Comprehending the significance and contribution of information and communication technology (ICT) in enhancing and improving system response to identified public sectors, policy makers of different areas and societies have aimed and intended to employ this technology in public sector. Therefore, through the current study, it has been tried to investigate the barriers to use of information and communication technology to enhance customer response system in Tabriz tractor manufacturing company. Novel and modern concepts of being accountable in different societies is defined as a process in which citizens and leaders will be responsible for their conduct and manners as well as performance. This idea is often created through a process of selecting people's representatives in legislatures to make the public sector managers and employees accountable to the regulatory mechanism. The question that increases the significance of 2014 Bull. Georg. Natl. Acad. Sci.
2 A Look in to the obstacles of information use and communication technology 469 the present research is that whether the governmental companies' ICT infrastructure has the necessary ability to clarify and bring order to set up transparent accountability system? And whether the barriers related to the effective use of ICT in the government's accountability system can be recognized, formulated and ranked. Concerning the investigation carried out and consequently the dissatisfying level of accountability system in Tabriz tractor manufacturing company, the present research is felt to be necessary in this population. Accountability is referred to as a warranty to ensure the optimum use of the public resources. Accountability means that a person or a group that has been assigned the responsibility to execute something is expected to be accountable regarding the positive and negative effects of their actions and interpret how and why these effects happened (Zareian, 2009). At the same time, the e-government which is the result of making use of ICT tools and techniques in the public sector has developed specific guidelines to citizen in order to access the information and services like effective offering of goods and governmental services without intervention of the administrative bureaucracy of traditional systems and providing extensive opportunities for direct participation of citizens in order to be more actively involved in government decision-making methods. Therefore, regarding the points mentioned, the main objective of the present research is to recognize the social and infrastructural, digital divide, legal, information security, change management barriers as the most important barriers to effective use of ICT in order to improve accountability system be to stakeholders. Some of the variables are discussed below: Social barriers: It refers to the required steps for access and participation and cooperation of all citizens in public and private services and electronic information regardless of physical, geographical, social and cultural limitations (Jalali, 2010). Infrastructure barriers: It refers to organizational designing in terms of principles and patterns of ICT which include E-readiness, knowledge, education, and progress in the use of electronic services (Sarrafizadeh, 2008). Barriers of the digital divide: It refers to the lack of access of citizens to electronic resources in different countries with regard to economic status, races, or different locations and infrastructure, illiteracy and language differences when compared with developed countries (Hazhbarkiani, 2011). Legal barriers: It consists of a set of new rules, procedures, laws and legal changes in items such as electronic signatures, electronic records, freedom of information, data protection, computer crimes, intellectual property rights and copyright of information document to do e-government activities and to sign a contract or agreement with a digital letter (Ebadi, 2008).Information securityy barriers: It refers to the protection of information and to minimize the risk of unauthorized disclosure of the information to achieve healthy data (Moghaddasi, 2009).Barriers to change management: It refers to change management methods in organizations and being aware of the culture of an organization, changes in government bureaucracy and hierarchy, and cultural values for higher capacity development, and classified information and incentives to reduce employee resistance to learning, and systematic changes in the plans and programs for employee participation in all stages of changes (Sanayee, 2007).Due to the importance of the field, many studies have been conducted in several countries. Farhangi (2010) has done a study to investigate the barriers of effective use of ICT to improve the accountability system in Iran's state-owned mining companies. The results revealed that the factors of social, infrastructure, digital divide and legal barriers have the most hindering nature and information security and change management barriers have the least hindering nature in effective using of ICT to improve the accountability system in Iran's state-owned mining companies. Nassiri (2011) has done a same study in a different situation through which they claimed that lack of a written policy on information technology, administrators negative attitude about IT, lack of planning, management and organization, lack of or inadequate regulation at the national level and the lack of external support are the main barriers in the sue of information and communication technology applications.attaran (2010) investigated the barriers of making use of ICT in Higher Education. The results revealed that the lack of enough supervisor staff in education and formal regulatory mechanism governing is an important factor in using ICT.Through the studies done in the field, it has been revealed that there is a meaningful relationship between ICT and improving accountability system and due to the important role that ICT plays in effective improvement of accountability systems in organizations and companies much research is felt to confirm or reject the findings of the previous studies. So through the current research it has been tried to investigating the barriers of making use of information and Bull. Georg. Natl. Acad. Sci., vols 8, no. 2, 2014
3 470 Saeed Ahmadpour Kaskary communication technology to improve customer response system in Tabriz tractor manufacturing company. To do so, the following hypotheses will be investigated: 1. Social barrier is one of the drawbacks associated with the use of information and communication technology in order to establish accountability system. 2. Infrastructure barrier is one of the drawbacks associated with the use of information and communication technology in order to establish accountability system. 3. Legal barrier is one of the drawbacks associated with the use of information and communication technology in order to establish accountability system. 4. Information security is one of the drawbacks associated with the use of information and communication Technology in order to establish accountability system. 5. Digital divide is one of the drawbacks associated with the use of information and communication technology in order to establish accountability system. 6. Change management is one of the drawbacks associated with the use of information and communication technology in order to establish accountability system. Materials and methods In this study, research method is cause-comparison and finally to conclude about the research hypotheses the analytical-description method was used. The research population of the current research includes employees of the target office, Tabriz tractor manufacturing company. From this population 240 people have been chosen using limited random sampling in accordance with Morgan table. In order to assess barriers to make use of information and communication technology a researcher-made Questionnaire has been used. To test the validity of data collection tools, the face or formal validity has been used. The test the reliability of the questionnaire, it was performed on 40 employees using the Cranach alpha Coefficient (Table 1). Statistics showed that the research questionnaire has a high reliability. Table 1. Reliability test of questions of using information technology barriers and establishing accountability system Reliability Statistics In order to analyze the data obtained in this study, using descriptive statistics, status indicators of each of the variables in the population have been investigated. Finally, using inferential statistics (F test), differences between variables were evaluated. Research Results In this section, the results of variables analysis through descriptive statistics about the status of variables, the results of inferential statistics to generalize the results of the sample to the whole population and the results of overall analysis were included. In the following table (table 2) results of descriptive statistics show that the average scores of the independent variables and the dependent variable is symmetric regarding the subjects under investigation with no deviation from normal. Bull. Georg. Natl. Acad. Sci., vols. 8, no. 2, 2014
4 A Look in to the obstacles of information use and communication technology 471 Table 2. Descriptive results of independent and dependent variables Descriptive Statistics Null hypothesis: There is no relationship between barriers of making use of ICT and the improvement of accountability systems. H0: P=0 Positive hypothesis: There is a relationship between barriers of making use of ICT and the improvement of accountability systems. H0: P 0 Table 3. Squares mean (ANOVA) of degree of improvement of accountability system and barriers of making use of ICT Improvement of accountability system Regarding the first sub-hypothesis of the study (social barriers), since the amount of Sig. is (Sig=0.001) (table 3), the null hypothesis is rejected with an error of less than one percent and the opposite hypothesis i.e. hypothesis 1 is confirmed. As a result, there is a significant difference between social barriers of making use of ICT and the improvement of accountability systems in Tabriz tractor manufacturing company. - Regarding the second sub-hypothesis of the study (infrastructure barriers), since the amount of Sig. is (Sig. =0.005) (table 3), the null hypothesis is rejected with an error of less than one percent and the opposite hypothesis i.e. hypothesis 1 is confirmed. As a result, there is a significant difference between Infrastructure barriers of making use of ICT and the improvement of accountability systems in Tabriz tractor manufacturing company. - Regarding the third sub-hypothesis of the study (legal barriers), since the amount of Sig. is (Sig=0.000) (table 3), the null hypothesis is rejected with an error of less than one percent and the opposite hypothesis i.e. hypothesis 1 is confirmed. As a result, there is a significant difference between legal barriers of making use of ICT and the improvement of accountability systems in Tabriz tractor manufacturing company. - Regarding the fourth sub-hypothesis of the study (information security barriers), since the amount of Sig. is (Sig. =0.002) (table 3), the null hypothesis is rejected with an error of less than one percent and the opposite hypothesis i.e. hypothesis 1 is confirmed. As a result, there is a significant difference between information security barriers of making use of ICT and the improvement of accountability systems in Tabriz tractor manufacturing company. - Regarding the fourth sub-hypothesis of the study (digital divide barriers), since the amount of Sig. is (Sig. =0.001) (table 3), the null hypothesis is rejected with an error of less than one percent and the opposite hypothesis i.e. hypothesis 1 is confirmed. As a result, there is a significant difference between digital divide barriers of making use of ICT and the improvement of accountability systems in Tabriz tractor manufacturing company. Bull. Georg. Natl. Acad. Sci., vols 8, no. 2, 2014
5 472 Saeed Ahmadpour Kaskary - Regarding the sixth sub-hypothesis of the study (change management barriers), since the amount of Sig. is (Sig. =0.006) (table 3), the null hypothesis is rejected with an error of less than one percent and the opposite hypothesis i.e. hypothesis 1 is confirmed. As a result, there is a significant difference between change management barriers of making use of ICT and the improvement of accountability systems in Tabriz tractor manufacturing company. Table 4. Comparison of means of different levels of barriers of making use of ICT through Duncan method at the level of 0.01 Duncan According to the Duncan table (Table 4), it is observed that there are significant differences between different levels of barriers of making use of ICT and the improvement of accountability systems. - There is a difference between high and middle levels and low level of social barriers and the difference is high in the low level of social barriers in accountability system and reaches its highest rate. - There is a difference between high and middle levels and low level of infrastructure barriers and the difference is high in the low level of infrastructure barriers in accountability system and reaches its highest rate. - There is a difference between high and middle levels and low level of legal barriers and the difference is high in the low level of legal barriers in accountability system and reaches its highest rate. - There is a difference between high and middle levels and low level of digital divide barriers and the difference is high in the low level of digital divide barriers in accountability system and reaches its highest rate. - There is a difference between high and middle levels and low level of change management barriers and the difference is high in the low level of change management barriers in accountability system and reaches its highest rate. Conclusion/Discussion The study results confirm that there are consequential differences among different levels of barriers in making use of ICT and the improvement of accountability systems in Tabriz tractor manufacturing company. Research results are in conformity with Farhangi (2010), Nassiri (2011), and Attaran (2010). However, these differences are also seen among high, middle as well as low levels. On the basis of statistical analysis of barriers in focus (social, infrastructure, digital divide, information security, change management) accountability system is influenced and affected in Tabriz Tractor manufacturing company.research results are in conformity with Farhangi (2010), Nassiri (2011), and Attaran (2010). The study results also show that the company needs a new structural architecture on a set of principles, rules and models to build and develop the infrastructure of ICT. In addition, since infrastructure and social obstacles that were the highest priority components of the six research component, managers of the company under study require to pay special attention to the empowerment of users and stakeholders for easy access to the tools and capabilities of this technology and the development of digital literacy and the necessary infrastructure in this area in order to develop ICT-based accountability system, pay special attention to the development of this technology in order to develop ICT-based accountability system, and to establish organizational structures and structuring data-operational business processes altered to satisfy network requirements provide. Bull. Georg. Natl. Acad. Sci., vols. 8, no. 2, 2014
6 A Look in to the obstacles of information use and communication technology 473 ვეძებოთ წელს დაბრკოლებები ინფორმაციის გამოყენება და საკომუნიკაციო ტექნოლოგიების გაღრმავებას სამომხმარებლო რეაგირების სისტემა თავრიზი ტრაქტორების მწარმოებელი კომპანია განვითარების ქმედითი და ეფექტიანი ორგანიზაციების მოთხოვნების დაკმაყოფილება მომსახურების სწრაფი, მარტივი და სასარგებლო გზა არის ერთ-ერთი მთავარი მიზანი და საინფორმაციო და საკომუნიკაციო ტექნოლოგიების, რომ უკვე ყურადღებით მიზანია საჯარო და კერძო ორგანოების მიერ ბოლო რამდენიმე წლის განმავლობაში. კვლევის მეთოდი არის მიზეზი შედარებით, რომელიც ხელმძღვანელობს დეტალურად ბარიერების გამოიყენოს საინფორმაციო და საკომუნიკაციო ტექნოლოგიების გასაუმჯობესებლად სამომხმარებლო რეაგირების სისტემის თავრიზი ტრაქტორების მწარმოებელი კომპანია. კვლევის მოსახლეობის აქცენტი მოიცავს პერსონალის თავრიზის ტრაქტორების წარმოება კომპანია, რომელიც პირი იქნა არჩეული გამოყენებით შემთხვევითი შერჩევის მიხედვით მორგან მაგიდასთან. მკვლევარი მიერ კითხვარის ფორმა საფუძველზე ხუთ ალტერნატიული მასშტაბის (სრულიად ვეთანხმები, ვეთანხმები, აზრი, არ ვეთანხმები, სრულიად არ ვეთანხმები), გამოიყენება საერთო დაკავშირებული მონაცემები. REFERENCES 1. Attaran H, Barriers of making use of ICT in Higher Education. IT in training system. 2. Ebadi R, Electronic Learning and Education, Mehr Publications, Tehran, Iran. 3. Farhangi B, Barriers of effective use of ICT to improve the accountability system in Iran's state-owned mining companies, Journal of Industry, 6, Hazhbarkiani K, The impact of E-commerce on macroeconomic variables, Department of Commerce Department of Planning and Economic Studies Publication, Tehran, Iran. 5. Jalali A, Electronics Research Report, Science and Industry University Publication, Tehran, Iran. 6. Moghaddasi A, Barriers and solutions of E-government in Iran, Accounting and Management 7. Publication, Tehran, Iran. 8. Nassiri K, ICT and its application. IT journal, 13, Sanayee A, Information Technology for Managers, Isfahan University Publication, Isfahan, Iran. 10. Sarrafizadeh A, Fundamentals of Information Technology in organization, Mir Publication, Tehran, 11. Iran. 12. Sarrafizadeh A, Information Technology in organization, Mir Publication, Tehran, Iran. 13. Zareian D, Information and Communication Technology Development Plan, ICT Journal, 4, Bull. Georg. Natl. Acad. Sci., vols 8, no. 2, 2014
J. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication
2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Evaluation of the Impact of Change Management Dimensions on Increasing Organizational
More information*Author for Correspondence. Keywords: Information Technology, Knowledge Management, Managers and Employees Productivity of Youth and Sport Departments
THE RELATIONSHIP BETWEEN INFORMATION TECHNOLOGY AND KNOWLEDGE MANAGEMENT AND THE PRODUCTIVITY OF MANAGERS AND EMPLOYEES IN YOUTH AND SPORTS DEPARTMENTS OF EAST AZERBAIJAN PROVINCE Anghooti Vahid 1,2 and
More informationRELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY)
RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY) Mehrdad Goudarzvand Chegini Department of Public Management, Rasht
More informationThe Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful
International Journal On New Trends In Education And Literature Vol 1, No 6, Feb. 2015 http://www.ijnteljournal.com The Relationship between Knowledge Management Elements and Organizational Learning among
More informationInvestigating the Relationship between Organizational Environment and Productivity of Organizational Managers
Euro-Asian Journal of Economics and Finance ISSN: 2310-0184 Volume: 1, Issue: 1 (October 2013), Pages: 51-62 2013 Academy of Business & Scientific Research http://www.absronline.org/eajef Investigating
More informationImpact of Business Intelligence on Achievement of Competitive Advantage in Branches of Bank Melli Iran in Mazandaran Province
www.ijrls.pharmascope.org Impact of Business Intelligence on Achievement of Competitive Advantage in Branches of Bank Melli Iran in Mazandaran Province Naser Ali Yadolahzade Tabari 1*, Naghme Golbarar
More informationREVIEW OF BARRIERS TO THE DEVELOPMENT OF E-INSURANCE USING AHP METHOD )CASE STUDY: IRAN INSURANCE(
Indian Journal of Fundamental and Applied Life Sciences ISSN: 65 (Online) An Open Access, Online International Journal Available at http:// http://www.cibtech.org/sp.ed/jls/0/0/jls.htm 0 Vol. (S) April-June,
More informationSTUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY)
Pinnacle Research Journals 1 STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY) KHODAKARAM MOHAMMADI CHESHME
More informationEffect of some important factors on management of customer relationship with an emphasis on comprehensive banking
Effect of some important factors on management of customer relationship with an emphasis on comprehensive banking Department of management, Science and research branch, Islamic Azad University, Shahroud,
More informationImpact of ECRM on the Create Competitive Advantage in Hotels of Sarein
Impact of ECRM on the Create Competitive Advantage in Hotels of Sarein Shahram GilaniNia Department of Industrial Management, Islamic Azad University, Rasht Branch, Rasht, Iran Sirous Balaei Department
More informationRanking Barriers to Implementing Marketing Plans in the Food Industry
Ranking Barriers to Implementing Marketing Plans in the Food Industry Shahram Gilaninia 1, Seyed Yahya Seyed Danesh 2, Mina Abroofarakh 3* 1 Department of Industrial Management, Rasht Branch, Islamic Azad
More informationFACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF NICHE MARKETING IN TEHRAN METROPOLIS
Revista Empresarial Inter Metro / Inter Metro Business Journal Spring 2012 / Vol. 8 No. 1 / p. 33 FACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF NICHE MARKETING IN TEHRAN METROPOLIS By Mehdi Noursina Management
More informationInvestigating the Effect of Electronic Banking Communications on Banks Financial Resources in Urmia Melli Bank Branches
International Research Journal of Applied and Basic Sciences 2015 Available online at www.irjabs.com ISSN 2251-838X / Vol, 9 (2): 189-194 Science Explorer Publications Investigating the Effect of Electronic
More informationReview and Rating factors affecting the Deployment of (CRM) Customer Relationship Management at Nestle Company
Review and Rating factors affecting the Deployment of (CRM) Customer Relationship Management at Nestle Company Rogaye Rezaeegiglo Department of Management, Bilesvar Branch, Islamic Azad University Ali
More information360 Degree Feedback and Performance Evaluation Method Based on the Managers and Executives Examining their Relationship to Job Satisfaction
J. Basic. Appl. Sci. Res., 3(5)547-554, 2013 2013, TextRoad Publication ISSN 2090-4304 Journal of Basic and Applied Scientific Research www.textroad.com 360 Degree Feedback and Performance Evaluation Method
More informationEffects of e-commerce on supply chain of production companies in Isfahan
International Journal of Advanced Biotechnology and Research (IJBR) ISSN 0976-2612, Online ISSN 2278 599X, Vol-7, Special Issue3-April, 2016, pp260-269 http://www.bipublication.com Research Article Effects
More informationJ. Appl. Environ. Biol. Sci., 4(3)253-260, 2014. 2014, TextRoad Publication
J. Appl. Environ. Biol. Sci., 4(3)253-260, 2014 2014, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Investigation of the Influence of Human
More informationRELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT
RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT Farhang Khallaghdoost Nejati, Kourosh Rajeiyan, Reza Hajati, Hamid Reza Safari, Mohammad Rashed 1,2,3,4 M.A. Student Business
More informationSurvey the Administrative Health and Improved Financial Performance at the Technical and Professional Organization of Isfahan
Vol. 4, No.1, January 2014, pp. 272 278 E-ISSN: 2225-8329, P-ISSN: 2308-0337 2014 HRMARS www.hrmars.com Survey the Administrative Health and Improved Financial Performance at the Technical and Professional
More informationKeywords: Information Technology, Supply Chain Management, Performance Improvement, Competitive Situation, Turkish and Iran Air Airlines
THE STUDY OF EFFECT AND APPLICATION OF INFORMATION TECHNOLOGY IN SUPPLY CHAIN MANAGEMENT IN COMPETITIVE SITUATIONS (A CASE STUDY: COMPARING OF TURKISH AND IRAN AIR AIRLINES IN KERMANSHAH CITY IN 2013)
More informationInfluential Factors Affecting Organizational Managers Financial Decision-Making Process
Bulletin of Environment, Pharmacology and Life Sciences Bull. Env. Pharmacol. Life Sci., Vol 2 (2) ovember 203: 04-09 203 Academy for Environment and Life Sciences, India Online ISS 2277-808 Journal s
More informationMashhad PNU Readiness For Rmplementation Of Total Quality Management(TQM)
N. Afrooz et al. Int. Journal of Engineering Research and Applications RESEARCH ARTICLE OPEN ACCESS Mashhad PNU Readiness For Rmplementation Of Total Quality Management(TQM) N. Afrooz 1 and M. Golmakani
More informationEvaluating The Features Of Electronic Payment Systems In Iranian Bank Users View
International Review of Business Research Papers Volume 6. Number 6. December 00 Pp.78 9 Evaluating The Features Of Electronic Payment Systems In Iranian Bank Users View Fatemeh Hamidinava and Mehrdad
More informationMANAGERS PERFORMANCE EVALUATION USING 360-DEGREE FEEDBACK METHOD (CASE STUDY: SYSTEM GROUP COMPANY)
Academic Research International ISSN-L: 2223-9553, ISSN: 2223-9944 MANAGERS PERFORMANCE EVALUATION USING 360-DEGREE FEEDBACK METHOD (CASE STUDY: SYSTEM GROUP COMPANY) Mina Aboufazeli 1, Seyyed Ali Siadat
More informationThe Pathology of In-service Training Courses of Dezful's Elementary Schools Teachers Based on the CIPP Model
International Journal On New Trends In Education And Literature Vol 1, No 7, March 2015 http://www.ijnteljournal.com The Pathology of In-service Training Courses of Dezful's Elementary Efat zaresenjary
More informationInternational Journal of Sport Sciences
IWNEST PUBLISHER International Journal of Sport Sciences (ISSN: 2077-4532) Journal home page: http://www.iwnest.com/ijss/ The Relationship between Information Technology and Knowledge Management and the
More informationijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS AUGUST 2012 VOL 4, NO 4
INVESTIGATING ORGANIZATIONAL KNOWLEDGE MANAGEMENT IN CONTROL AND SUPERVISION (GENERAL INSPECTION ORGANIZATION) Mohammad Mehdi Davali 22 ( Corresponding Author) Mohammad Esmaeil Ansari 23 Abstract In today
More informationThe Effect of Applying Information Technology on Efficiency of Parks and Green Space Organization: A Case Study
Middle-East Journal of Scientific Research 10 (2): 224-232, 2011 ISSN 1990-9233 IDOSI Publications, 2011 The Effect of Applying Information Technology on Efficiency of Parks and Green Space Organization:
More informationSurveying the relationship between social reporting and commercial performance in Tehran Exchange
Surveying the relationship between social reporting and in Tehran Exchange RobabShahbazi, AzimAslani (PhD), HabibEbrahimpur(PhD) 1 Department of Accounting, Science and research Branch, Islamic Azad University,
More informationThe effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank in the city of Isfahan)
ACADEMIE ROYALE DES SCIENCES D OUTRE-MER BULLETIN DES SEANCES Vol. 4 No. 2 May 2015 pp. 260-266 ISSN: 0001-4176 The effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank
More informationFACTORS AFFECTING EMPLOYEE PERFORMANCE EVALUATION IN HAMEDAN HEALTH NETWORKS
FACTORS AFFECTING EMPLOYEE PERFORMANCE EVALUATION IN HAMEDAN HEALTH NETWORKS Najafi L. 1, Nasiripour A.A. 1, *Tabibi S.J. 1, Ghaffari F. 2, Ahmadi A.M. 3 1 Department of Health Services Management, Science
More informationINVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE)
INVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE) Taher jafare PhD student of human resource management, Shakhes-Pajooh
More informationSCIENCE ROAD JOURNAL
SCIENCE ROAD Journal SCIENCE ROAD JOURNAL Year: 2015 Volume: 03 Issue: 03 Pages: 278-285 Analyzing the impact of knowledge management on the success of customer communications with intermediary role of
More informationEffect of Use of e-commerce in Company s Productivity (Small and Medium Enterprises in the Electronics Industry)
Effect of Use of e-commerce in Company s Productivity (Small and Medium Enterprises in the Electronics Industry) Rozita Saadatmand 1 *, Reza Safarinejad Fard 1, Dr.Abu Bakar Bin Abdual Hamid 1 1 University
More informationFactors Affecting the Attractiveness of the Stock Market for Individuals to Invest
Factors Affecting the Attractiveness of the Stock Market for Individuals to Invest Mohammad Reza Rashaki 1, Farahdokht Ebadi 2 1 MA, Department of Accounting, Zahedan Branch, Islamic Azad University, Iran
More information*Author for Correspondence
INVESTIGATION COMPETENCY EFFECTS OF INFORMATION SYSTEMS ON MANAGEMENT INFORMATION SYSTEMS (MIS) BASED ON GARNER MODEL (CASE STUDY: MELI BANKS OF BOROJEN TOWNSHIP) *Zohreh Aghababaei Dehaghani 1, Hamid
More informationCLOUD COMPUTING AN EFFICIENT WAY TO PROVIDE FOR IT SERVICE IN IRAN METEOROLOGICAL ORGANIZATION
CLOUD COMPUTING AN EFFICIENT WAY TO PROVIDE FOR IT SERVICE IN IRAN METEOROLOGICAL ORGANIZATION Sedigheh Mohammadesmail and *Roghayyeh Masoumpour Amirabadi Department of Library and Information Science,
More informationKazemi Somayeh University Teacher of Islamic Azad University, Torbat-E-Jam Branch, Iran
Investigating the Relation between Outsourcing Customer Services to Private Section and Job Satisfaction (Case study: West Azerbaijan Telecommunication Department Stuff) Kazemi Somayeh University Teacher
More informationPerformance Evaluation of 360 Degree Feedback and Its Relationship with Employee's Satisfaction (Case study: Telecommunications of Damghan city)
Applied mathematics in Engineering, Management and Technology 2 (4) 2014:541-547 www.amiemt-journal.com Performance Evaluation of 360 Degree Feedback and Its Relationship with Employee's Satisfaction (Case
More informationCUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS Siamak Alipour 1, Shahram Golrang Arabani 2, Mohammad Talebi Asadi 3, Reza Zareii
More informationTHE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ)
ISSN: 0976-2876 (Print) ISSN: 2250-0138(Online) THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ) IMAN AZIZI a1, FATEMEH SAAGHI b AND SALIMEH
More informationThe Relationship between Social Capital and Organizational Knowledge Management, Human Resource Administration (Case Study in Urmia Justice)
Vol. 102, No. 11; November 2013 NATIONALPARK-FORSCHUNG IN DER SCHWEIZ (Switzerland Research Park Journal) The Relationship between Social Capital and Organizational Knowledge, Human Resource Administration
More informationMAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 860-867
The Relationship between Customer Relationship Management and Market Oriented Approach and Market Performance (Case Study: Internet companies in Tehran) Peyman Shiroui *1 and Hossein Boudaghi khajeh Noubar
More informationDAVOOD MEHRJOO a1 AND MANSOOR MIRMOOSAVI b
Indian J.Sci.Res. 7 (1): 687-691, 014 ISSN: 0976-876 (Print) ISSN: 50-0138(Online) ELECTRONIC SYSTEM OF HUMAN RESOURCE MANAGEMENT AND EXERCISE OF LEADERSHIP IN HUMAN RESOURCES: A CASE STUDY OF AMIRALMOMENIN
More informationAnalysis of the Relationship between Strategic Management and Human Resources Management in Informatics Services Company of Tehran Province
Modern Applied Science; Vol. 10, No. 6; 2016 ISSN 1913-1844 E-ISSN 1913-1852 Published by Canadian Center of Science and Education Analysis of the Relationship between Strategic Management and Human Resources
More informationHow To Find Out If A Manager Is Happy At Work
Correlation between Quality of Work Life and Change Management of Sports Clubs of City of Tabriz Kazem Zare 1, 2, Hamid Janani 1, 2* RJSS RESEARCH JOURNAL OF Vol 3 (2): 45-50 http://www.rjssjournal.com
More informationEVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN
EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN Hadi Bakhsheshi Tanyani 1, Shahram Gilaninia 2* 1 M.A.
More informationHow To Study The Relationship Between The Three Dimensions Of Management Information System And Organizational Structure
Management Information Systems and its Relationship with Organizational structure )Case Study of Rasht city Bank( Kaveh Ebrahim Nia 1, Mir Mohammad Mehdi Roohipour 2 1,2- M A Student of Business Management,
More informationINVESTIGATING THE RELATION BETWEEN KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL INNOVATION IN ISLAMIC AZAD UNIVERSITY OF SHOSHTAR
INVESTIGATING THE RELATION BETWEEN KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL INNOVATION IN ISLAMIC AZAD UNIVERSITY OF SHOSHTAR Ali Reza Shakerian, Abdul Mehdi Moarrefzadeh Department of Educational Administration,
More informationTHE IMPACT OF TRADING HALTS ON LIQUIDITY OF THE TEHRAN STOCK EXCHANGE
THE IMPACT OF TRADING HALTS ON LIQUIDITY OF THE TEHRAN STOCK EXCHANGE Zahra Sarikhani 1 and *Abbas Talebbeydokhti 2 1 Department of Management, Marvdasht Branch, Islamic Azad University, Marvdasht, Iran
More informationResearch Journal of Management Sciences Res. J. Management Sci. Vol. 1(1), 23-27, August (2012)
Research Journal of Management Sciences Res. J. Management Sci. The Effect of Auditors Opinions on Shares Prices and Returns in Tehran Stock Exchange Saeid Anvarkhatibi 1, Mohammadreza Safashur 1 and Jamal
More informationwww.engineerspress.com
www.engineerspress.com Volume: 1 Issue: 6 Pages: 101-112 Analyzing the Effects of Electronic Human Resource Management on the Talent Management Strategies (Medical University of Isfahan as a Case Study)
More informationThe Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province
The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province Mohammad Taleghani 1, Esmaeil Malek Akhlagh 2, Mohammad Ali Salimi 3* 1 Department
More informationDepartment of Business Management, Islamic Azad University, Iran
Factors Influencing Online Purchase Books By Students and Lecturer of Qazvin University of Medical Sciences Maryam Jabbari Department of Business Management, Islamic Azad University, Iran Abstract The
More informationA STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES
A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES Zahra Khoshiman and *Farshid Namamian Department of Business Management,
More informationATTITUDE OF ACCOUNTING PROFESSIONALS TOWARDS IMPACT OF E-COMMERCE IN RELATION TO THEIR QUALIFICATION
IMPACT: International Journal of Research in Business Management (IMPACT: IJRBM) ISSN(E): 2321-886X; ISSN(P): 2347-4572 Vol. 2, Issue 3, Mar 2014, 127-132 Impact Journals ATTITUDE OF ACCOUNTING PROFESSIONALS
More informationTHE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL
THE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL Marhamat Hemmat Poor Department of Edecation Management, Islamic Azad University,Rasht Branch, Rasht,
More informationThe effect of implementation of talent management on job satisfaction governmental organizations * (Case Study: Ministry of Roads and Urban)
Journal of Novel Applied Sciences Available online at www.jnasci.org 2014 JNAS Journal-2014-3-1/100-113 ISSN 2322-5149 2014 JNAS The effect of implementation of talent management on job satisfaction governmental
More informationSEM Analysis of the Impact of Knowledge Management, Total Quality Management and Innovation on Organizational Performance
2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com SEM Analysis of the Impact of Knowledge Management, Total Quality Management and Innovation
More informationThe Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship Management (CRM)
2013, TextRoad Publication ISSN 2090-4304 Journal of Basic and Applied Scientific Research www.textroad.com The Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship
More informationThe Relationship between Performance Management and Job Motivation of the Staff Working in Petrochemical Company
International Journal of Psychology and Behavioral Research. Vol., 3(6), 620-625, 2014 Available online at http:// www. ijpbrjournal.com ISSN 2322-4002 2014 Victor Quest Publications The Relationship between
More informationBehrooz Fathi vajargah. Department of Statistic, Guilan University, Guilan, Iran. Mohammad Hasan Gholizadeh. Seyedeh Fatemeh Jalili
The Effective Factors in Risk Classification of Personal Insurance Customers(Types of Lifetime Insurance) and Its Application in Insurance-Businesses ofcompanies Insurance Behrooz Fathi vajargah Department
More informationINVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY
INVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY *Farshad Tojari 1 and Behzad Divkan 2 1 Department of Physical Education, Tehran Central Branch,
More informationThe Effect of Physical Exercise on Depression; Case study: Professional and Nonprofessional
Available online athttp://www.ijashss.com International Journal of Advanced Studies in Humanities and Social Science Volume 1, Issue 8, 2013: 1161-1165 The Effect of Physical Exercise on Depression; Case
More informationANALYSIS OF KEY FACTORS INFLUENCING PEOPLE S WILLINGNESS TO JOIN THE SOCIAL INSURANCE FUND FOR FARMERS, VILLAGERS AND NOMADS
ANALYSIS OF KEY FACTORS INFLUENCING PEOPLE S WILLINGNESS TO JOIN THE SOCIAL INSURANCE FUND FOR FARMERS, VILLAGERS AND NOMADS Mehdi Zarei 1 and *Abdolnaser Shojaei 2 1 Department of Management, Sanandaj
More informationThe Study of the Effect of Brand on Customer Loyalty of Electronic products
International J. Soc. Sci. & Education 2013 Vol.3 Issue 4, ISSN: 2223-4934 E and 2227-393X Print The Study of the Effect of Brand on Customer Loyalty of Electronic products By 1 Mona Sanaei Nasab and 2
More informationijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS NOVEMBER 2013 VOL 5, NO 7 Abstract
Relationship management training to improve the performance of individual public managers in Yazd Seyed Mohammad Reza Madani Department of Public Administration, Science and Research Branch, Islamic Azad
More informationijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS OCTOBER 2013 VOL 5, NO 6 Abstract 1. Introduction:
Impact of Management Information Systems to Improve Performance in Municipalities in North of Jordan Fawzi Hasan Altaany Management Information Systems Department, Faculty of Administrative Sciences, Irbid
More informationThe Study of Relationship between Customer Relationship Management, Patrons, and Profitability (A Case Study: all Municipals of Kurdistan State)
International Journal of Basic Sciences & Applied Research. Vol., 3 (SP), 316-320, 2014 Available online at http://www.isicenter.org ISSN 2147-3749 2014 The Study of Relationship between Customer Relationship
More informationAN EXAMINATION OF THE RELATION BETWEEN TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL IDENTITY; A CASE STUDY (PETROCHEMICAL OF ILAM PROVINCE)
Indian Journal of Fundamental and Applied Life Sciences ISS: 223 6345 (Online) An Open Access, Online International Journal Available at www.cibtech.org/sp.ed/jls/204/04/jls.htm 204 Vol. 4 (S4), pp. 365-37/Rezaee
More informationEvaluation of the Effectiveness of Entrepreneurship Training Courses in Islamic Azad University of Zanjan
Evaluation of the Effectiveness of Entrepreneurship Training Courses in Islamic Azad University of Zanjan Normohammad Yaghoubi *, Habibollah Salarzehi **, Abolfazl Moghaddam*** * Associate professor University
More informationChapter Four. Data Analyses and Presentation of the Findings
Chapter Four Data Analyses and Presentation of the Findings The fourth chapter represents the focal point of the research report. Previous chapters of the report have laid the groundwork for the project.
More informationThe Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan
The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan Dr. Shahram Gilaninia 1. Dr. Bijan Shafiei 2. Rashid Shadab 3 1. Department of Industrial Management,
More informationHealthcare Personnel's Acceptance of Clinical Information Systems in Teaching Hospitals of Rasht in 2014
Caspian Journal of Health Research 2015; 1(1): 46-54 Healthcare Personnel's Acceptance of Clinical Information Systems in Teaching Hospitals of Rasht in 2014 Fardin Mehrabian 1, Ali Haghshenas* 2 ARTICLE
More informationA Study into the Reasons of Underdevelopment of Computerized Accounting Information Systems (CAIS) in Manufacturing Firms in Boushehr Province
J. Basic. Appl. Sci. Res., 2(6)59775987, 2012 2012, TextRoad Publication ISS 20904304 Journal of Basic and Applied Scientific Research www.textroad.com A Study into the Reasons of Underdevelopment of Computerized
More informationOnline Publication Date: 1 st August 2012 Publisher: Asian Economic and Social Society
Online Publication Date: 1 st August 2012 Publisher: Asian Economic and Social Society The Study of Improvement of the Level of Access to Capital Market on Efficiency of Tehran Stock Exchange Amir Hossein
More informationFactors Affecting Demand Management in the Supply Chain (Case Study: Kermanshah Province's manufacturing and distributing companies)
International Journal of Agriculture and Crop Sciences. Available online at www.ijagcs.com IJACS/2013/6-14/994-999 ISSN 2227-670X 2013 IJACS Journal Factors Affecting Demand Management in the Supply Chain
More informationTHE IMPACT OF ACCOUNTING INFORMATION SYSTEMS ON FINANCIAL PERFORMANCE A CASE STUDY OF TCS INDIA
THE IMPACT OF ACCOUNTING INFORMATION SYSTEMS ON FINANCIAL PERFORMANCE A CASE STUDY OF TCS INDIA Hadi Saeidi Young Researchers and Elite Club, Quchan Branch, Islamic Azad University, Quchan, Iran *Author
More informationEffects of Teaching through Online Teacher versus Real Teacher on Student Learning in the Classroom
Effects of Teaching through Online Teacher versus Real Teacher on Student Learning in the Classroom Sirous Hadadnia Islamic Azad University-Mamasani Branch, Iran Norouz Hadadnia Zargan Office of Education,
More informationTHE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP)
I J A B E R, Vol. 13, No. 4, (2015): 1933-1940 THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP) Mojtaba Rafiee¹, Iraj
More informationTHE ROLE OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM IN CUSTOMER KNOWLEDGE CREATION
THE ROLE OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM IN CUSTOMER KNOWLEDGE CREATION 1. Bahareh Behdadmanesh and 2. Mansur Amini Lari 1. Department of Management, Fars Science and Research Branch, Islamic
More informationwww.sciencejournal.in
THE STUDY OF THE RELATIONSHIP BETWEEN KNOWLEDGE MANAGEMENT AND STAFF S JOB PERFORMANCE IN AUTO INSURANCE MANAGEMENT OF INSURANCE COMPANY ASIA (TEHRAN) Hamid Reza Fazlali 1 *, Fariba Hanifi 2 1,2 Department
More informationMAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220
Studying the Factors Influencing the Relational Behaviors of Sales Department Staff (Case Study: The Companies Distributing Medicine, Food and Hygienic and Cosmetic Products in Arak City) Aram Haghdin
More informationModel for E-Learning in Higher Education of Agricultural Extension and Education in Iran
Model for E-Learning in Higher Education of Agricultural Extension and Education in Iran Jafar Yaghoubi 1 and Iraj Malekmohammadi 2 1. Assistant Professor, Zanjan University, Iran, Jafar230@yahoo.com 2.
More informationAnalysis of the structural model behavior of financial investors in capital markets using structural equation modeling (SEM)
Journal of Scientific Research and Development 2 (4): 233-240, 2015 Available online at www.jsrad.org ISSN 1115-7569 2015 JSRAD Analysis of the structural model behavior of financial investors in capital
More informationEstimate Role of Accounting Information Systems in Presentation Managers Required Information
APRIL VOL, NO Estimate Role of Accounting Information Systems in Presentation Managers Required Information Mohammad Javad Baghersefat, Mohammad Hemati Zareei, Mohammad Jafari Bazkiai, Reza Iranpoor siavorodi
More informationThe Impact of Service Quality on Customer Loyalty: A Study of Bank Mali in Seakale City, Guilin, Iran
International Research Journal of Applied and Basic Sciences 2012 Available online at www.irjabs.com ISSN 2251-838X / Vol, 3 (10): 2120-2126 Science Explorer Publications The Impact of Service Quality
More informationThe Relationship between Service Quality and Perceived Value with Customer Loyalty and Aerobic Fitness Clubs in Tabriz
2015; 1(6): 69-73 P-ISSN: 2394-1685 E-ISSN: 2394-1693 Impact Factor (ISRA): 4.69 IJPESH 2015; 1(6): 69-73 2015 IJPESH www.kheljournal.com Received: 07-05-2015 Accepted: 09-06-2015 Mohammad Rahim Najafzadeh
More informationHow To Test The Theory Of The Advantages Of Electronic Banking In Iran
Investigating of the effect of E-Banking on Increasing of Bank revenues (Case Study:Iranian Private Banks) Mehdi Alinezhad Sarokolaei 1 Department of Accounting, Tabriz Branch, Islamic Azad University,Tabriz,
More informationMahsa Navidbakhsh Department of Business Management, Neyshabur Branch, Islamic Azad University, Neyshabur, Iran
Effect of Insurance Agents Entrepreneurial Characteristics on Development of Life Insurances: Case Study of Iran Insurance Company Agents in Khorasan Razavi Mahsa Navidbakhsh Department of Business Management,
More informationCONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM
CONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM *Navid Aboulian Department of IT Management, Islamic Azad University, Science and Researches
More informationImpact of ICT on Teacher Engagement in Select Higher Educational Institutions in India
Impact of ICT on Teacher Engagement in Select Higher Educational Institutions in India Bushra S P Singh 1, Dr. Sanjay Kaushik 2 1 Research Scholar, University Business School, Arts Block 3, Panjab University,
More informationRjopes Research Journal in Organizational Psychology & Educational Studies 1(2) 114-120 Rjopes
Rjopes Research Journal in Organizational Psychology & Educational Studies 1(2) 114-120 Rjopes Emerging Academy Resources (2012) (ISSN: 2276-8475) www.emergingresource.org PRINCIPALS READINESS FOR THE
More informationIdentifying Requirements of Agricultural Mobile Marketing from Experts Perception
, pp.113-118 http://dx.doi.org/10.14257/ijunesst.2014.7.1.11 Identifying Requirements of Agricultural Mobile Marketing from Experts Perception Maryam Omidi Najafabadi, Mahmood Ahmadi and Farhad Lashgarara
More informationComparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County
International Journal of Humanities and Social Science Vol. 2 No. 18; October 2012 Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County Dr. Javad Mehrabi Department
More informationThe Relationship between Organizational Culture and Employee Performance by Using Denison Model (Case Study: Ma Insurance Company)
www.ijrls.pharmascope.org The Relationship between Organizational Culture and Employee Performance by Using Denison Model (Case Study: Ma Insurance Company) Saeed Najafi 1, Ahmad Reza Kasrai 2 * ISSN 2231-2935
More informationThe importance of e-commerce course in Accounting
The importance of e-commerce course in Accounting Zekvan Imani* *Author for Correspondence: Imanz.acc@gmail.com Hafse Boloki Shadman4@gmail.com Shadab Manoochehri saminkhoshnood@yahoo.com Samin Khoshnood
More informationThe Study of Working Capital Strategies in Life Cycle of Companies
2013, World of Researches Publication Ac. J. Acco. Eco. Res. Vol. 2, Issue 4, 77-88, 2013 Academic Journal of Accounting and Economic Researches www.worldofresearches.com The Study of Working Capital Strategies
More informationEffect of Knowledge Management on Success of Customer Relationship Management in Eghtesad Novin Bank of Tehran
Effect of Knowledge Management on Success of Customer in Eghtesad Novin Bank of Tehran Mehrdad Hasanzadeh Department of Marketing Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran
More informationEffects of Relationship Marketing (RM) on Customer Loyalty (Case Study: Mehr Bank, Kermanshah Province, Iran).
Effects of Relationship Marketing (RM) on Customer Loyalty (Case Study: Mehr Bank, Kermanshah Province, Iran). Peyman Jesri MA in MBA in Islamic Azad University, Sanandaj, Iran Freyedon Ahmadi Departement
More information