ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS NOVEMBER 2013 VOL 5, NO 7 Abstract

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS NOVEMBER 2013 VOL 5, NO 7 Abstract"

Transcription

1 Relationship management training to improve the performance of individual public managers in Yazd Seyed Mohammad Reza Madani Department of Public Administration, Science and Research Branch, Islamic Azad University Yazd Hasan Dehghan Dehnavi Faculty ofislamic Azad University,Yazd. Hoseyn Eslami Faculty member of Islamic Azad University Meybod Abstract This study seeks to examine the relationship between management training and the individual performance of the government managements of Yazd. The population is composed of the middle managers of the government offices of Yazd province. Using simple random sampling, 107 ones has been selected as the sample. The management training and individual performance have been employed as the independent and dependent variables, respectively. The required data is gathered from a questionnaire with the reliability coefficient of calculated by Chronbach s alpha. The collected data is analyzed by SPSS software and the acceptability of the empirical model is analyzed and five hypotheses have been developed. It was found that there is no significant (direct) association between management training and individual performance of the government managers of Yazd. Keywords: Management Training, Individual Performance, Government Managers Introduction The incremental improvement of the knowledge and technology established different organizational structures in comparison with the prior structure. Any organization has changed the internal communicative channels consistent with these changes. The successful organization is the organization directed towards the further improvements (Behrangi, 1992). In doing so, training proficient managers is one of the improvements in human resources and the role of the training is among the most significant topics. Today, the statesmen and the experts consider the management training as a useful investment and a key factor of development. The fair and efficient implementation of the plans might have an essential role in any country. Management training is a strategic function resulting in the development and improvement at the organizational level and the increase in productivity at the individual level. Training period aims to improve the managerial performance, enhance the technological skills of the managers and their abilities in terms of the knowledge improvements in planning, organizing, directing and monitoring (Shokri, 2005). Any government is essentially required to interact with the update knowledge. Today, the lives of the organizations depend on the informed, creative and capable managers. This is the reason for the inevitable training of the managers during the services and the government plans to conduct training periods. In addition to the payment of the fees, the managers also spend a lot of time to be trained. It seems necessary to examine the role of the training periods in increasing knowledge and efficiency of the state managers of Yazd. 129

2 Literature Review The economists believe that the human resources of a company are the main factors in developing the economics and social topics. The human resources aggregate the funds, exploit the natural resources, create economical and social and political organizations and finally increase the national development. The country in which the skills and knowledge of the individuals are not developed, the national economy is not capable of efficient exploitation (Shariatmadari, 1994). Empowerment of the Human Resources Based on the prior findings, the necessity of the continuous and planned training has been confirmed and the managers must highly consider them in the scientific and technological improvements. It must be noted that the training costs are not classified as the period costs of the organization; however, they should be categorized as the capital expenditures aimed to have long-term influences. Human resources are considered as the fundamental origins and are known as the reasons of innovation and evolution. Human being is a variable existence with several capabilities which should be converted from the potential items into present cases (Imami, 2012). Empowerment of the Managers The studies conducted in the former management and planning organization confirm that the managers of the recent years have been relatively becoming familiar with the definitions and concepts of the scientific management. However, these studies suggested that the knowledge of the managers has not been considered as an essential expertise in the administration of the affairs. Empowerment of the Managers The prior studies argue that the managers of the countries are becoming relatively familiar with the scientific definitions and concepts; however, this field of study has not been much considered in the affairs. As a result, training plans have tangible distance from the expected efficiency (Shokri, 1995). State Management Training Management improvement is defined as the systematic development of the management efficiency in an organization. The final goal of the management improvement is the satisfactory behavior or organizational change. In the recent years, management improvement and development have been highly considered and the managers and experts are offered to be specifically trained to be able to communicate with the subordinates, consumers, clients and other individuals of the society. Therefore, the development of the training methods is a step towards the incremental awareness and productivity (Mazaheri Rad, 2011). Historical Background As a traditional concept, service training is the same as transferring a set of skills and techniques in a form of teacher-student manner which has been largely considered in the prior studies. The previous findings reveal that the service training has a longer history than the formal and classical ones. The range of the changes and evolutions has created a field 130

3 for the service training as a new introduced concept with valuable results especially in terms of techniques. As a consequence, it can be concluded that the training inefficiencies and the necessity of the restructure have been established by the industrial revolution and developed since then. In addition, the scientific and technological evolution originating from the beginning of the 20 th century have highly affected the whole dimensions of the social life. The industrial revolution caused deep changes in terms of economics, technological and scientific dimensions that finally led the previous technological innovations to be disclosed in the museums (Javdan, 2012). Service Training in Iran Iran is a country in which the human resource training had not been studied until the middle of 1931; however, the options before and after the management training has been existing in terms of case studies and sporadic ones. In 1939, a training center was founded in the ministry of Post, Telegraph and Telephone of Iran. This process was followed by establishing training centers in the national oil company, Agricultural Bank and other institutes. Since 1948, service training was established in terms of the governmental affairs and different ministries tried to establish different functions based on their own requirements (Emami, 2012). Just as the other countries, service training existed for the previous years. In terms of the modern and new methods, however, service training of the human resource has not been considered since the middle of 1930s. The existing data confirm the conduction of the sporadic studies before and after this decade. Based on the present information, the technical high school of railroads was established in 1935 and the ministry of Post, Telegraph and Telephone was established in This process was then followed by the national oil company, Agricultural bank and other institutes and department of finance in Iran. Since 1948, the state implemented service trainings in a range of the governmental functions and by different ministries based on their requirements. Establishing the Supreme Council Office, the service training and reinforcement of the human resource improved. In 1966, the new employment law was enacted and the service training methods became more integrated. According to the third note of this law, the administrative organization was forced to establish an institute for training the managers and techniques of the employees (Javdan, 2012). Training Periods of Management Improvement The training periods of the management improvement refer to the trainings by which the spiritual and professional skills of the managers aimed to be enhanced in terms of the human and technological improvements in the framework of managerial training planning and system. During these trainings based on the management training period, it seems necessary to appoint, enhance and continue the professional management. The center of the state management training is responsible for assessments and design of these periods and should be verified by the department of management development. The managerial training is classified into two following sections: a) spiritual sublimation of the managers, b) Professional enhancement of the managers. 131

4 Aim and Mission The management training seeks to achieve the following objectives: a) Enhancing the technological, human and perceptual skills of the managers and proportional matching of their information and abilities with the knowledge and technology improvements in terms of planning, organizing, directing and monitoring processes. b) Preparing manages for admitting new responsibilities and preparing employees for the admission of the new future responsibilities (Shokri, 2005). Performance evaluation of the state managers There are various definitions provided for the performance. All definitions agree upon the way the responsibilities are accomplished. In some definitions, however, the human resource performance has been defined the same as the productivity and it must be noted that the performance is a concept beyond the output and is summarized as a set of the behaviors associated with the individuals tasks shown by the people (Zarei Matin, 2000). Evaluating the performance and presenting outputs develop the performance which finally leads to the enhancement of organizational performance (Hamidi, 2012). Managerial Responsibilities and Tasks In terms of the specific situations of the government and the efficiency and effectiveness evaluated by the managerial and economic measures, state managers have been always confronting with the legal, political and ethical requirements. The responsibilities of the state managers are associated with the political and administrative affairs. In doing so, the managers should become aware of the special capabilities in terms of the financial, budgetary, ethical and political values along with the employment issues. Consequently, the managers should be able to employ different methods of analyses in describing the legal and logical bases of the decisions and functions (Alvani, 2000). Managerial Skills Katz (1974) considers the required skills for playing the roles which encompass the perceptual, human and technical skills. He also believes that the perceptual skills are mostly employed in terms of the top level; the technical skills are mostly employed in operational level and finally the human resources are equally applicable in each one of the three levels. The question that arises here is about whether the referred skills of this model are sufficient for accomplishing the tasks of the managers at any of the three levels? It must be mentioned that the Katz model has been completed by the other opinions. Kontez and Edvandel (1998) consider the required skills of the managers as follows: Technical skill: Technical skills include the knowledge and perspicacity in conducting the related operations, methods and directions. 132

5 Human skill: Human skills involve the abilities to work with the individuals. This skill includes the endeavor to cooperate and become proficient in creating an environment for freely offering of opinions. Perceptual skill: Perceptual skills involve the ability in recognizing the dominant and important positions and perceiving the connections between them. Design skill: Design skills are the abilities of problem solution. Morris believes that once the managers get closer to the operational and applicable activities, then the functions are more needed to be directed and we move towards the middle and top levels of the management and finally try more to plan and organize the affairs. More technical skills (knowledge and technique in relation to the methods and processes) are required for supervision. This skill (the ability to solve the problems) has been introduced in addition to the above skills. The top managers of the organization should be able to develop specific solutions (Shokri, 2005). Dimensions of Management Performance Organizational Performance There are various discussions in terms of the organizational indexes because the organization should examine the measures and indexes required to achieve the aims and missions. In most cases, general indexes are defined for the organization and some other factors should be considered for measuring these indexes. For example, there are some indexes such as just-in-time delivery, quality of the production, organization costs, employee participation, satisfactory services and achievement of goals (Esamili, 2005). Individual Performance The individual performance of the state managers composes a significant dimension of their performance and it also includes the individual aspects of the managerial missions. Based on the new forms of performance evaluation, the individual aspects of the managerial performance might include: * Participating in scientific and training periods and gatherings. * Receiving the training certifications of type one * Establishing self training operations * Conducting other operations in this field based on the opinions of the superiors * Adhering to the ethical values and official discipline of the working environment * Behavior with subordinates * Behavior with the clients * Encouragement (certified as a superior employee, receiving acknowledgements ) 133

6 * Special ratings (receiving the state certificates and verifications and prizes from the scientific centers, compilation or translation of books ) * Improving the procedures in any organizational unit * Developing a proper mechanism for enhancing the quality and accelerating the clients services * saving the costs of the controlled units * Effective participation and cooperation in implementing the administrative plans * Continuous assessment of the improvements * Employing new information technology methods in conducting the organizational tasks * Establishing operations in the nongovernmental sections * Being able to apply new ideas to increase the productivity of the unit * Risk taking and applicability of the projects and new ideas provided by the employees * Offering suggestions and constructive consultants to solve the issues and problems of the organization and the country (Shokri, 2005). Methodology This is an applied study using correlation-descriptive methods to gather data. The following methods are used to achieve the best result: 1. Library studies are used to define the bases, definitions and theoretical concepts among which the most important ones include internet sites, databases and libraries. 2. The questionnaires are applied to gather data and measure the variables of the study in the government organizations of Yazd. The final questionnaires have been distributed among the managers. Based on the significance of the data and the characteristics of the population and according to the benefits of the questionnaire, a research made closed questionnaire has been designed by Likert scale. To determine the validity, ten questionnaires have been distributed among the academic experts to offer their corrective opinions. Considering the opinions of the advisors and supervisors, the final questionnaire was completed and developed. The reliability of the questionnaire was calculated to be based on the primary questionnaire distributed among 20 individuals. Hypothesis Development The main hypothesis: There is a significant relationship between management training and individual performance of the state managers of Yazd. 134

7 The subsidiary hypotheses include: a) There is a significant relationship between management training, creativity and innovation of the state managers of Yazd. b) There is a significant relationship between management training, participation and delegation of the authorities of the state managers of Yazd. Population and Sample The population of the study composed of 400 middle managers of government offices and the sample was determined by using random sampling. The following formula is used to determine the sample: 2 2 فرمول zs زير استفاده مي کنيم : تعيين zs حجم 1 نمو از n 1 راي ry N ry N N However, the variance of the questionnaire is calculated by the polynomial distribution (five-point Likert scale) and the following formula is achieved. In the most pessimistic case, 0.5 might be replaced by p. In this study, Z is normally distributed which is 1.96 at the 95 percent level of significance; N is the population equal to 400 and is the error term equal to Based on the calculations, 130 questionnaires were distributed among the managers and finally 105 of them were returned back. Data Analysis Variables Definition Education degree: Examining the questionnaires and data analysis, it was found that the five managers had a junior college diploma (4.8 percent), 56 managers (53.3 percent) had a bachelor degree, 43 managers (41 percent) had master degree and 1 (1 percent) had PhD degree. It must be mentioned that none of the managers had a diploma degree. Age: The results showed that 3 managers (2.9 percent) were years old, 39 managers (37.1 percent) were years old, 49 managers (46.7 percent) were years old and 14 managers (13.3 percent) were older than 50 years old. Gender: The findings revealed that 79 managers (75.2 percent) were male and 26 managers (24.8 percent) are female. Working Background: Data analysis represents that the working background for 1 manager (1 percent) was less than five years, for 14 managers (13.3 percent) was 5-10 years, for 22 managers (21 percent) was years, for 23 managers (21.9 percent) was years, for 27 managers (25.7 percent) was 21 to 25 years and for 18 managers (17.1 percent) was more than 25 years. 135

8 Employment status: It was found that 23 managers were contractually employed (21.9 percent) and 82 managers were officially employed (78.1 percent). Training Hours The following table presents the statistics of the spent hours for the management improvement periods and for the public period. Table 1: Statistical characteristics of the training hours Training Period Mean Std. Deviation Minimum Maximum Management Improvement 317 / / Public 561 / / Hypotheses testing The first hypothesis argues that the training periods of management improvement and perceptual skills of the state managers of Yazd are significantly associated. The statistic (0.785) is higher than α=0.05 and it confirms H0. Consequently, it is found that there is no significant direct relationship between training periods of the management improvement and perceptual skills. The second hypothesis considers the significant relationship between training periods of management improvement and abilities of the leadership of Yazd state managers. The statistic (0.375) is higher than α=0.05 and it shows that H0 might not be rejected. In other words, it is concluded that there is no significant direct association between training periods of management improvement and leadership ability. Table 2 Correlation between training period of management improvement and other variables Gender Male Female Total Individual Performance Perceptual skill Leadership Findings Classifying the collected data is one of the data analysis processes employing the descriptive statistics. 136

9 Since the rejection of the main hypothesis, it can be concluded that the training periods of the management improvement does not lead to the enhancement of the individual performance of the managers. Suggestions Based on the responses and the findings, the following suggestions are offered to the responsible units of the organizations related to the managerial trainings (research and training center of governor): The findings represented that the management training periods have no impact on the perceptual skills and the managers are offered to consider some concepts including the aims, strategies, shortterm and long-term goals, prioritization of the operations and employment of the proper individuals. Based on the findings about the insignificant impact of management improvement trainings on the managers leadership, the training contents are offered to include: the influence on the subordinates, increase in affecting the personnel, increase in the motivations, increase in communicative skills and group dynamics 137

10 References 1-Behrangi, M., (1371), teaching and school management, publishing GOLCHIN 2-Shariatmadari, M. (1383) The necessity and role of education in human resource improvement and development in the Third Millennium, Journal of wisdom, No. 9 in the fifth 3-Shokri, K. and Radmanesh, Iran Khakpour, H., (1384), management development courses, the Institute for Higher Education and Research Management and Planning. 4-Emami, J., (1391), to assess the effectiveness of teaching information technology skills of personnel seven Branch Offices, Department of Development and human resource management, and research 5-Gavedan, F., (1391), the effect of in-service courses for primary teachers' perspectives on the quality of teaching in Qom Region Education, Higher Education Integrated MA thesis Prophet (PBUH) teacher Training Center, Imam Reza (PBUH) in Qom 6-Rod Mazaheri, H. (1390), the relationship between education and labor productivity, database management articles 7-Koegh, J. (1997). Professionalization of nursing: Development, difficulties and solutions. Journal of Advanced Nursing, 25, Saymonz, K., (1386), ''Seven characteristic of successful manager's:a practical way for the organizational leaders'',translated by Zarafshan and Peyman, industry and entrepreneurship journal, No. 27, (inpersian). 9- Esmaili, a, (2005), the importance of developing the evaluation system of shaksehadr, a monthly magazine, vol. XVII, no. 148 tadbir 10-Alwani, s.m., (2000), the duties of the governmental management vnaqshhai markzammozsh publishing, managers. 138

J. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication

J. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication 2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Evaluation of the Impact of Change Management Dimensions on Increasing Organizational

More information

J. Appl. Environ. Biol. Sci., 4(3)253-260, 2014. 2014, TextRoad Publication

J. Appl. Environ. Biol. Sci., 4(3)253-260, 2014. 2014, TextRoad Publication J. Appl. Environ. Biol. Sci., 4(3)253-260, 2014 2014, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Investigation of the Influence of Human

More information

Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County

Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County International Journal of Humanities and Social Science Vol. 2 No. 18; October 2012 Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County Dr. Javad Mehrabi Department

More information

Effective Factors Influencing on the Implementation of Knowledge Management in the Agricultural Bank of Qom Province

Effective Factors Influencing on the Implementation of Knowledge Management in the Agricultural Bank of Qom Province International Journal of Agricultural Management and Development (IJAMAD) Available online on: www.ijamad.iaurasht.ac.ir ISSN: 2159-5852 (Print) ISSN:2159-5860 (Online) Effective Factors Influencing on

More information

Investigating the Relationship between Organizational Environment and Productivity of Organizational Managers

Investigating the Relationship between Organizational Environment and Productivity of Organizational Managers Euro-Asian Journal of Economics and Finance ISSN: 2310-0184 Volume: 1, Issue: 1 (October 2013), Pages: 51-62 2013 Academy of Business & Scientific Research http://www.absronline.org/eajef Investigating

More information

INVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY

INVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY INVESTIGATION EXTERNAL EFFICIENCY IN GRADUATES STUDENTS PHYSICAL EDUCATION DEGREE ISLAMIC AZAD UNIVERSITY *Farshad Tojari 1 and Behzad Divkan 2 1 Department of Physical Education, Tehran Central Branch,

More information

The Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful

The Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful International Journal On New Trends In Education And Literature Vol 1, No 6, Feb. 2015 http://www.ijnteljournal.com The Relationship between Knowledge Management Elements and Organizational Learning among

More information

AN EXAMINATION OF THE RELATION BETWEEN TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL IDENTITY; A CASE STUDY (PETROCHEMICAL OF ILAM PROVINCE)

AN EXAMINATION OF THE RELATION BETWEEN TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL IDENTITY; A CASE STUDY (PETROCHEMICAL OF ILAM PROVINCE) Indian Journal of Fundamental and Applied Life Sciences ISS: 223 6345 (Online) An Open Access, Online International Journal Available at www.cibtech.org/sp.ed/jls/204/04/jls.htm 204 Vol. 4 (S4), pp. 365-37/Rezaee

More information

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS OCTOBER 2013 VOL 5, NO 6 Abstract 1. Introduction:

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS OCTOBER 2013 VOL 5, NO 6 Abstract 1. Introduction: Impact of Management Information Systems to Improve Performance in Municipalities in North of Jordan Fawzi Hasan Altaany Management Information Systems Department, Faculty of Administrative Sciences, Irbid

More information

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS AUGUST 2012 VOL 4, NO 4

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS AUGUST 2012 VOL 4, NO 4 INVESTIGATING ORGANIZATIONAL KNOWLEDGE MANAGEMENT IN CONTROL AND SUPERVISION (GENERAL INSPECTION ORGANIZATION) Mohammad Mehdi Davali 22 ( Corresponding Author) Mohammad Esmaeil Ansari 23 Abstract In today

More information

ANALYSIS OF TRAINING COMPONENTS EFFECTING ON STUDENTS ENTREPRENEURSHIP CAPABILITIES IN IRANIAN AGRICULTURAL SCIENTIFIC-APPLIED HIGHER SYSTEM

ANALYSIS OF TRAINING COMPONENTS EFFECTING ON STUDENTS ENTREPRENEURSHIP CAPABILITIES IN IRANIAN AGRICULTURAL SCIENTIFIC-APPLIED HIGHER SYSTEM ANALYSIS OF TRAINING COMPONENTS EFFECTING ON STUDENTS ENTREPRENEURSHIP CAPABILITIES IN IRANIAN AGRICULTURAL SCIENTIFIC-APPLIED HIGHER SYSTEM Mohammad Reza Soleimanpour 1, Bahman Khosravipour 2 and Reza

More information

Ranking Barriers to Implementing Marketing Plans in the Food Industry

Ranking Barriers to Implementing Marketing Plans in the Food Industry Ranking Barriers to Implementing Marketing Plans in the Food Industry Shahram Gilaninia 1, Seyed Yahya Seyed Danesh 2, Mina Abroofarakh 3* 1 Department of Industrial Management, Rasht Branch, Islamic Azad

More information

MANAGERS PERFORMANCE EVALUATION USING 360-DEGREE FEEDBACK METHOD (CASE STUDY: SYSTEM GROUP COMPANY)

MANAGERS PERFORMANCE EVALUATION USING 360-DEGREE FEEDBACK METHOD (CASE STUDY: SYSTEM GROUP COMPANY) Academic Research International ISSN-L: 2223-9553, ISSN: 2223-9944 MANAGERS PERFORMANCE EVALUATION USING 360-DEGREE FEEDBACK METHOD (CASE STUDY: SYSTEM GROUP COMPANY) Mina Aboufazeli 1, Seyyed Ali Siadat

More information

The Reality of Application of Total Quality Management at Irbid National University from the Perspective of Academicians

The Reality of Application of Total Quality Management at Irbid National University from the Perspective of Academicians International OPEN ACCESS Journal Of Modern Engineering Research (IJMER) The Reality of Application of Total Quality Management at Irbid National University from the Perspective of Academicians DR: Abedelmajed

More information

Analysis of the Relationship between Strategic Management and Human Resources Management in Informatics Services Company of Tehran Province

Analysis of the Relationship between Strategic Management and Human Resources Management in Informatics Services Company of Tehran Province Modern Applied Science; Vol. 10, No. 6; 2016 ISSN 1913-1844 E-ISSN 1913-1852 Published by Canadian Center of Science and Education Analysis of the Relationship between Strategic Management and Human Resources

More information

The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province

The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province Mohammad Taleghani 1, Esmaeil Malek Akhlagh 2, Mohammad Ali Salimi 3* 1 Department

More information

EVALUATION OF THE EFFECTIVENESS OF ACCOUNTING INFORMATION SYSTEMS

EVALUATION OF THE EFFECTIVENESS OF ACCOUNTING INFORMATION SYSTEMS 49 International Journal of Information Science and Technology EVALUATION OF THE EFFECTIVENESS OF ACCOUNTING INFORMATION SYSTEMS H. Sajady, Ph.D. M. Dastgir, Ph.D. Department of Economics and Social Sciences

More information

THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ)

THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ) ISSN: 0976-2876 (Print) ISSN: 2250-0138(Online) THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ) IMAN AZIZI a1, FATEMEH SAAGHI b AND SALIMEH

More information

DAVOOD MEHRJOO a1 AND MANSOOR MIRMOOSAVI b

DAVOOD MEHRJOO a1 AND MANSOOR MIRMOOSAVI b Indian J.Sci.Res. 7 (1): 687-691, 014 ISSN: 0976-876 (Print) ISSN: 50-0138(Online) ELECTRONIC SYSTEM OF HUMAN RESOURCE MANAGEMENT AND EXERCISE OF LEADERSHIP IN HUMAN RESOURCES: A CASE STUDY OF AMIRALMOMENIN

More information

Explaining and Recognizing the Effect of Operational Advantages of Enterprise Resource Planning on Supply Chain Management Capabilities

Explaining and Recognizing the Effect of Operational Advantages of Enterprise Resource Planning on Supply Chain Management Capabilities Explaining and Recognizing the Effect of Operational Advantages of Enterprise Resource Planning on Supply Chain Management Capabilities Dr. Rasoul Shafieeun Department of Management and Accounting, Mobarakeh

More information

The Relationship between Social Capital and Organizational Knowledge Management, Human Resource Administration (Case Study in Urmia Justice)

The Relationship between Social Capital and Organizational Knowledge Management, Human Resource Administration (Case Study in Urmia Justice) Vol. 102, No. 11; November 2013 NATIONALPARK-FORSCHUNG IN DER SCHWEIZ (Switzerland Research Park Journal) The Relationship between Social Capital and Organizational Knowledge, Human Resource Administration

More information

RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT

RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT Farhang Khallaghdoost Nejati, Kourosh Rajeiyan, Reza Hajati, Hamid Reza Safari, Mohammad Rashed 1,2,3,4 M.A. Student Business

More information

Review and Rating factors affecting the Deployment of (CRM) Customer Relationship Management at Nestle Company

Review and Rating factors affecting the Deployment of (CRM) Customer Relationship Management at Nestle Company Review and Rating factors affecting the Deployment of (CRM) Customer Relationship Management at Nestle Company Rogaye Rezaeegiglo Department of Management, Bilesvar Branch, Islamic Azad University Ali

More information

Kazemi Somayeh University Teacher of Islamic Azad University, Torbat-E-Jam Branch, Iran

Kazemi Somayeh University Teacher of Islamic Azad University, Torbat-E-Jam Branch, Iran Investigating the Relation between Outsourcing Customer Services to Private Section and Job Satisfaction (Case study: West Azerbaijan Telecommunication Department Stuff) Kazemi Somayeh University Teacher

More information

Estimate Role of Accounting Information Systems in Presentation Managers Required Information

Estimate Role of Accounting Information Systems in Presentation Managers Required Information APRIL VOL, NO Estimate Role of Accounting Information Systems in Presentation Managers Required Information Mohammad Javad Baghersefat, Mohammad Hemati Zareei, Mohammad Jafari Bazkiai, Reza Iranpoor siavorodi

More information

ijcrb.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS JULY 2014 VOL 6, NO 3

ijcrb.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS JULY 2014 VOL 6, NO 3 The correlation between culture of consistency and customer relationship management (CRM) in Asia Insurance Company of Gilan province Dr. Toraj Mojibi (PHD) Department of Management, Firoozkooh Branch,

More information

Advanced Social Humanities and Management 2(3) 2015:114-121 www.ashm-journal.com

Advanced Social Humanities and Management 2(3) 2015:114-121 www.ashm-journal.com Review of the key success factors and implementation of customer relationship management in the field of commerce and marketing Case study: Golrang Company Masoomeh Kord Alipoor Department of Management

More information

360 Degree Feedback and Performance Evaluation Method Based on the Managers and Executives Examining their Relationship to Job Satisfaction

360 Degree Feedback and Performance Evaluation Method Based on the Managers and Executives Examining their Relationship to Job Satisfaction J. Basic. Appl. Sci. Res., 3(5)547-554, 2013 2013, TextRoad Publication ISSN 2090-4304 Journal of Basic and Applied Scientific Research www.textroad.com 360 Degree Feedback and Performance Evaluation Method

More information

Investigating the impact of performance management on human resource performance across head offices of Agricultural bank branches in Tehran

Investigating the impact of performance management on human resource performance across head offices of Agricultural bank branches in Tehran Investigating the impact of on human resource performance across head offices of Agricultural bank branches in Tehran Mir Hamid Reza Torabi Shahidi M.A Student, Faculty of management Islamic Azad University

More information

The investigation of the relationship between the learning of environment to entrepreneurship foster

The investigation of the relationship between the learning of environment to entrepreneurship foster International Journal of Management and Humanity Sciences. Vol., 3 (11), 3555-3560, 2014 Available online at http://www.ijmhsjournal.com ISSN 2322-424X 2014 The investigation of the relationship between

More information

INVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE)

INVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE) INVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE) Taher jafare PhD student of human resource management, Shakhes-Pajooh

More information

Surveying the relationship between social reporting and commercial performance in Tehran Exchange

Surveying the relationship between social reporting and commercial performance in Tehran Exchange Surveying the relationship between social reporting and in Tehran Exchange RobabShahbazi, AzimAslani (PhD), HabibEbrahimpur(PhD) 1 Department of Accounting, Science and research Branch, Islamic Azad University,

More information

Medical education administration in Iran: competencies and defects

Medical education administration in Iran: competencies and defects Original Research Paper Medical education administration in Iran: competencies and defects R.Sarchami 1, S. Asefzadeh 2, N.Ghorchian 3, M.Rahgozar 4 Abstract Background: Medical education in Iran is integrated

More information

Dr. Javad Mehrabi Department of Public Management, Qazvin Branch, Islamic Azad University, Qazvin, Iran

Dr. Javad Mehrabi Department of Public Management, Qazvin Branch, Islamic Azad University, Qazvin, Iran Studying Effect of Customer Relationship Management (CRM) System on Attracting Customer Satisfaction Case Study: Teacher Insurance Company in Isfahan Province Dr. Javad Mehrabi Department of Public Management,

More information

A Survey of the Relationship between Quality of Work Life and Customer Relationship Management (Case Study: Keshavarzi Bank Branches of Kermanshah)

A Survey of the Relationship between Quality of Work Life and Customer Relationship Management (Case Study: Keshavarzi Bank Branches of Kermanshah) ORIGINAL ARTICLE Received 15 Oct. 2012 Accepted 30 Dec. 2012 2012, Scienceline Publication www.science-line.com Asian Journal of Social and Economic Sciences Asian J. Soc. Econ. Sci. 1(1): 18-22, 2012

More information

Investigating the Effect of Electronic Banking Communications on Banks Financial Resources in Urmia Melli Bank Branches

Investigating the Effect of Electronic Banking Communications on Banks Financial Resources in Urmia Melli Bank Branches International Research Journal of Applied and Basic Sciences 2015 Available online at www.irjabs.com ISSN 2251-838X / Vol, 9 (2): 189-194 Science Explorer Publications Investigating the Effect of Electronic

More information

The Relationship between Performance Management and Job Motivation of the Staff Working in Petrochemical Company

The Relationship between Performance Management and Job Motivation of the Staff Working in Petrochemical Company International Journal of Psychology and Behavioral Research. Vol., 3(6), 620-625, 2014 Available online at http:// www. ijpbrjournal.com ISSN 2322-4002 2014 Victor Quest Publications The Relationship between

More information

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012 INVESTIGATE THE RELATIONSHIP BETWEEN READINESS LEVEL MANAGERS TO IMPLEMENT TOTAL QUALITY MANAGEMENT WITH ORGANIZATIONAL CULTURE AND EFFECTIVENESS OF MANAGERS (Case study: managers of Islamic Azad University

More information

SEYED MEHDI MOUSAVI DAVOUDI*; HAMED CHERATI**

SEYED MEHDI MOUSAVI DAVOUDI*; HAMED CHERATI** THE LINK BETWEEN INFORMATION TECHNOLOGY ALIGNMENT AND FIRMS FINANCIAL AND MARKETING PERFORMANCE: A QUESTIONNAIRE SURVEY IN IRAN S MANUFACTURING COMPANIES ABSTRACT SEYED MEHDI MOUSAVI DAVOUDI*; HAMED CHERATI**

More information

Study of Entrepreneurship Characteristics among Physical Education Students and Effect of University s Courses on its Development

Study of Entrepreneurship Characteristics among Physical Education Students and Effect of University s Courses on its Development International Journal of Sport Studies. Vol., 3 (1), 67-73, 2013 Available online at http: www.ijssjournal.com ISSN 2251-7502 2012 VictorQuest Publications Study of Entrepreneurship Characteristics among

More information

CONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM

CONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM CONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM *Navid Aboulian Department of IT Management, Islamic Azad University, Science and Researches

More information

Abstract. Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 2. Statement of Problem

Abstract. Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 2. Statement of Problem The Impact of Public Relations Performances on Market Share of Firms (Case Study: Power Battery Manufacturing In Isfahan) Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 1,2 Associate

More information

The Impact of Management Information Systems on the Performance of Governmental Organizations- Study at Jordanian Ministry of Planning

The Impact of Management Information Systems on the Performance of Governmental Organizations- Study at Jordanian Ministry of Planning The Impact of Management Information Systems on the Performance of Governmental Organizations- Study at Jordanian Ministry of Planning Dr. Shehadeh M.A.AL-Gharaibeh Assistant prof. Business Administration

More information

The Extent to Which Human Resources Managers in the Kuwaiti Insurance Sector Perceived the Modern Roles Human Resources Management

The Extent to Which Human Resources Managers in the Kuwaiti Insurance Sector Perceived the Modern Roles Human Resources Management The Extent to Which Human Resources Managers in the Kuwaiti Insurance Sector Perceived the Modern Roles Human Resources Management Abstract Dr. Salah A. Alabduljader Assistant Professor, Department of

More information

Investigating the relationship between outsourcing and performance based on Balanced Score Card (Case study: Ilam Post Office)

Investigating the relationship between outsourcing and performance based on Balanced Score Card (Case study: Ilam Post Office) 2014 (2014) 1-11 Available online at www.ispacs.com/dea Volume: 2014, Year 2014 Article ID: dea-00037, 11 Pages doi:10.5899/2014/dea-00037 Research Article Data Envelopment Analysis and Decision Science

More information

The Impact of Privatization in Insurance Industry on Insurance Efficiency in Iran

The Impact of Privatization in Insurance Industry on Insurance Efficiency in Iran The Impact of Privatization in Insurance Industry on Insurance Efficiency in Iran Shahram Gilaninia 1, Hosein Ganjinia, Azadeh Asadian 3 * 1. Department of Industrial Management, Islamic Azad University,

More information

The Study of Relationship between Customer Relationship Management, Patrons, and Profitability (A Case Study: all Municipals of Kurdistan State)

The Study of Relationship between Customer Relationship Management, Patrons, and Profitability (A Case Study: all Municipals of Kurdistan State) International Journal of Basic Sciences & Applied Research. Vol., 3 (SP), 316-320, 2014 Available online at http://www.isicenter.org ISSN 2147-3749 2014 The Study of Relationship between Customer Relationship

More information

Effect of organizational learning on human resource development (case study: Payam Noor University in Fars province)

Effect of organizational learning on human resource development (case study: Payam Noor University in Fars province) Journal of Scientific Research and Development 2 (4): 168-172, 2015 Available online at www.jsrad.org ISSN 1115-7569 2015 JSRAD Effect of organizational learning on human resource development (case study:

More information

THE ROLE OF KNOWLEDGE MANAGEMENT CUSTOMER- ORIENTED APPROACH ON ENHANCING SERVICE QUALITY; CASE STUDY: THREE LARGE PRIVATE HOSPITALS IN SHIRAZ

THE ROLE OF KNOWLEDGE MANAGEMENT CUSTOMER- ORIENTED APPROACH ON ENHANCING SERVICE QUALITY; CASE STUDY: THREE LARGE PRIVATE HOSPITALS IN SHIRAZ THE ROLE OF KNOWLEDGE MANAGEMENT CUSTOMER- ORIENTED APPROACH ON ENHANCING SERVICE QUALITY; CASE STUDY: THREE LARGE PRIVATE HOSPITALS IN SHIRAZ *Seyedeh Elnaz Torbati, Iman Jokar and Elham Liravi Science

More information

INVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK. Abstract

INVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK. Abstract INVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK Mohammad Ali Enayati Shiraz 1, Elham Ramezani 2 1-2 Department of Industrial Management, Islamic Azad University, Andimeshk Branch,

More information

An Evaluation of the Quality of the Higher Education Courses in the Management Faculty of the Qom Pardis University of Tehran based on the Kano Model

An Evaluation of the Quality of the Higher Education Courses in the Management Faculty of the Qom Pardis University of Tehran based on the Kano Model International Journal of Basic Sciences & Applied Research. Vol., 3 (SP), 294-300, 2014 Available online at http://www.isicenter.org ISSN 2147-3749 2014 An Evaluation of the Quality of the Higher Education

More information

www.engineerspress.com

www.engineerspress.com www.engineerspress.com Volume: 1 Issue: 6 Pages: 101-112 Analyzing the Effects of Electronic Human Resource Management on the Talent Management Strategies (Medical University of Isfahan as a Case Study)

More information

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN Mohammad Ali Enayati Shiraz 1, Elham Ramezani 2 1 Department

More information

THE ROLE OF COMPUTERIZED ACCOUNTING INFORMATION SYSTEMS IN REDUCING THE COSTS OF MEDICAL SERVICES AT KING ABDULLAH UNIVERSITY HOSPITAL

THE ROLE OF COMPUTERIZED ACCOUNTING INFORMATION SYSTEMS IN REDUCING THE COSTS OF MEDICAL SERVICES AT KING ABDULLAH UNIVERSITY HOSPITAL THE ROLE OF COMPUTERIZED ACCOUNTING INFORMATION SYSTEMS IN REDUCING THE COSTS OF MEDICAL SERVICES AT KING ABDULLAH UNIVERSITY HOSPITAL Abd el-rahman kh. el- Dalabeeh Assistant Professor Accounting Department

More information

The Impact of Service Quality on Customer Loyalty: A Study of Bank Mali in Seakale City, Guilin, Iran

The Impact of Service Quality on Customer Loyalty: A Study of Bank Mali in Seakale City, Guilin, Iran International Research Journal of Applied and Basic Sciences 2012 Available online at www.irjabs.com ISSN 2251-838X / Vol, 3 (10): 2120-2126 Science Explorer Publications The Impact of Service Quality

More information

*Author for Correspondence

*Author for Correspondence INVESTIGATION COMPETENCY EFFECTS OF INFORMATION SYSTEMS ON MANAGEMENT INFORMATION SYSTEMS (MIS) BASED ON GARNER MODEL (CASE STUDY: MELI BANKS OF BOROJEN TOWNSHIP) *Zohreh Aghababaei Dehaghani 1, Hamid

More information

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220 Studying the Factors Influencing the Relational Behaviors of Sales Department Staff (Case Study: The Companies Distributing Medicine, Food and Hygienic and Cosmetic Products in Arak City) Aram Haghdin

More information

Strategy Knowledge Management for Developing Capabilities in King Mongkut s Institute of Technology Ladkrabang

Strategy Knowledge Management for Developing Capabilities in King Mongkut s Institute of Technology Ladkrabang Strategy Knowledge Management for Developing Capabilities in King Mongkut s Institute of Technology Ladkrabang Thitiwuth sunnanon 1 Dr. Jirasek Trimethsunthorn 2 Associate Professor Dr. Reveewan Chinatrekul

More information

The relationship between managers skills and their time management of guidance schools and high schools in Baft city

The relationship between managers skills and their time management of guidance schools and high schools in Baft city Available online at http://www.ijashss.com International Journal of Advanced Studies in Humanities and Social Science Volume 1, Issue 7, 2013: 990-996 The relationship between managers skills and their

More information

MA in Sociology. Assessment Plan*

MA in Sociology. Assessment Plan* MA in Sociology Assessment Plan* Submitted by The Graduate Assessment Committee: November, 2008 Sharon K. Araji, Chair Submitted to The Dean of the College of Liberal Arts and Sciences UC Denver * The

More information

Evaluation of Training Workshop (Near) and Also in Part Due to Technical and Vocational Training Centers in Golestan Province

Evaluation of Training Workshop (Near) and Also in Part Due to Technical and Vocational Training Centers in Golestan Province Middle-East Journal of Scientific Research 8 (2): 483-487, 2011 ISSN 1990-9233 IDOSI Publications, 2011 Evaluation of Training Workshop (Near) and Also in Part Due to Technical and Vocational Training

More information

The Effect of Employee Training on Human Resource Success in Bank Keshavarzi (Agricultural Bank) of Hormozgan Province

The Effect of Employee Training on Human Resource Success in Bank Keshavarzi (Agricultural Bank) of Hormozgan Province The Effect of Employee Training on Human Resource Success in Bank Keshavarzi (Agricultural Bank) of Hormozgan Province Dormohammad Nazari A Graduate Student in Education Management at Qeshm International

More information

University Standards and Explanation. Japan University Accreditation Association

University Standards and Explanation. Japan University Accreditation Association University Standards and Explanation Japan University Accreditation Association Revised March 5, 2004 Foreword Japan University Accreditation Association (JUAA) was established in 1947 and has contributed

More information

Impact of ECRM on the Create Competitive Advantage in Hotels of Sarein

Impact of ECRM on the Create Competitive Advantage in Hotels of Sarein Impact of ECRM on the Create Competitive Advantage in Hotels of Sarein Shahram GilaniNia Department of Industrial Management, Islamic Azad University, Rasht Branch, Rasht, Iran Sirous Balaei Department

More information

Obligations of Applying Information Technology and Communications in Developing Agriculture of Iran by Insisting on Developing Agricultre

Obligations of Applying Information Technology and Communications in Developing Agriculture of Iran by Insisting on Developing Agricultre World Journal of Agricultural Sciences 7 (4): 458-466, 2011 ISSN 1817-3047 IDOSI Publications, 2011 Obligations of Applying Information Technology and Communications in Developing Agriculture of Iran by

More information

Sayed Mahmoud Shabgoo Monsef. Mehdi Fadaei. Department of Business Management, Islamic Azad University, Rasht branch, Rasht, Iran

Sayed Mahmoud Shabgoo Monsef. Mehdi Fadaei. Department of Business Management, Islamic Azad University, Rasht branch, Rasht, Iran THE IMPACT OF ORGANIZATIONAL ETHICAL CLIMATE ON EMPLOYEE PARTICIPATION IN KNOWLEDGE MANAGEMENT PROCESS, IN GUILAN ORGANIZATION OF ECONOMIC AFFAIRS AND FINANCE, AND TAX DEPARTMENT Sayed Mahmoud Shabgoo

More information

Comparingthe Educational Quality of Physical Educational Course Between Conventional and Distance Education System

Comparingthe Educational Quality of Physical Educational Course Between Conventional and Distance Education System Middle-East Journal of Scientific Research 12 (10): 1375-1379, 2012 ISSN 1990-9233 IDOSI Publications, 2012 DOI: 10.5829/idosi.mejsr.2012.12.10.44 Comparingthe Educational Quality of Physical Educational

More information

Keywords: Marketing Strategy, Competitive Advantage, the Customer Relationship System, State Banks of Kermanshah

Keywords: Marketing Strategy, Competitive Advantage, the Customer Relationship System, State Banks of Kermanshah CODIFYING THE MARKETING STRATEGY WITH AN APPROACH TO THE COMPETITIVE ADVANTAGE- CASE STUDY: THE COMPARISON OFCUSTOMER RELATIONSHIP SYSTEM IN STATE BANKS Jalaledin Gavazi and *Seyed Reza Hassani Department

More information

FACTORS AFFECTING EMPLOYEE PERFORMANCE EVALUATION IN HAMEDAN HEALTH NETWORKS

FACTORS AFFECTING EMPLOYEE PERFORMANCE EVALUATION IN HAMEDAN HEALTH NETWORKS FACTORS AFFECTING EMPLOYEE PERFORMANCE EVALUATION IN HAMEDAN HEALTH NETWORKS Najafi L. 1, Nasiripour A.A. 1, *Tabibi S.J. 1, Ghaffari F. 2, Ahmadi A.M. 3 1 Department of Health Services Management, Science

More information

A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES

A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES Zahra Khoshiman and *Farshid Namamian Department of Business Management,

More information

RJSS. Correlation between Quality of Work Life and Change Management of Sports Clubs of City of Tabriz. Kazem Zare 1, 2, Hamid Janani 1, 2*

RJSS. Correlation between Quality of Work Life and Change Management of Sports Clubs of City of Tabriz. Kazem Zare 1, 2, Hamid Janani 1, 2* Correlation between Quality of Work Life and Change Management of Sports Clubs of City of Tabriz Kazem Zare 1, 2, Hamid Janani 1, 2* RJSS RESEARCH JOURNAL OF Vol 3 (2): 45-50 http://www.rjssjournal.com

More information

RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY)

RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY) RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY) Mehrdad Goudarzvand Chegini Department of Public Management, Rasht

More information

The Administrative Creativity Skills of the Public Schools Principals in Tafila Directorate of Education

The Administrative Creativity Skills of the Public Schools Principals in Tafila Directorate of Education Kamla-Raj 2011 Int J Edu Sci, 3(1): 1-7 (2011) The Administrative Creativity Skills of the Public Schools Principals in Tafila Directorate of Education Suliman S. Al-hajaya and Atallah A. Al-roud * Department

More information

SCIENCE ROAD JOURNAL

SCIENCE ROAD JOURNAL SCIENCE ROAD Journal SCIENCE ROAD JOURNAL Year: 2015 Volume: 03 Issue: 03 Pages: 278-285 Analyzing the impact of knowledge management on the success of customer communications with intermediary role of

More information

Study of the Extent of Readiness of the Iranian Public Organizations for Establishment of Management Succession Planning

Study of the Extent of Readiness of the Iranian Public Organizations for Establishment of Management Succession Planning Study of the Extent of Readiness of the Iranian Public Organizations for Establishment of Management Succession Planning Mohammad Zakeri 1, Abol Hassan Faqihi 2, Karamollah Danesh Fard 3 ABSTRACT Present

More information

EXPLAIN THE EFFECTIVENESS OF ADVERTISING USING THE AIDA MODEL

EXPLAIN THE EFFECTIVENESS OF ADVERTISING USING THE AIDA MODEL EXPLAIN THE EFFECTIVENESS OF ADVERTISING USING THE AIDA MODEL SAHAR GHARIBI a DR.SEYED YAHYAH SEYED DANESH b DR.KAMBIZ SHAHRODI c Abstract The main objective of this research, Explain the effectiveness

More information

OVERVIEW OF THE RELATIONSHIP BETWEEN HUMAN RESOURCE ACCOUNTING AND STAFFS' JOB PERFORMANCE IN MILITARY UNIVERSITY OF IMAM ALI

OVERVIEW OF THE RELATIONSHIP BETWEEN HUMAN RESOURCE ACCOUNTING AND STAFFS' JOB PERFORMANCE IN MILITARY UNIVERSITY OF IMAM ALI OVERVIEW OF THE RELATIONSHIP BETWEEN HUMAN RESOURCE ACCOUNTING AND STAFFS' JOB PERFORMANCE IN MILITARY UNIVERSITY OF IMAM ALI *Amjad Ozma Department of Management, Emamali University, Tehran, Iran *Author

More information

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 860-867

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 860-867 The Relationship between Customer Relationship Management and Market Oriented Approach and Market Performance (Case Study: Internet companies in Tehran) Peyman Shiroui *1 and Hossein Boudaghi khajeh Noubar

More information

Assessment of the Employees Job Satisfaction Survey of Pars Oil and Gas Company based on the Spector Theory

Assessment of the Employees Job Satisfaction Survey of Pars Oil and Gas Company based on the Spector Theory 2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Assessment of the Employees Job Satisfaction Survey of Pars Oil and Gas Company based

More information

Investigate the relationship between Total Quality Management (TQM) and Human Resources Management (HRM)

Investigate the relationship between Total Quality Management (TQM) and Human Resources Management (HRM) Investigate the relationship between Total Quality Management (TQM) and Human Resources Management (HRM) 1Ehsan Behdadmanesh,2Maryam Moharrampour*,3 Sara Esfandiyari, 4Adib Asgarzadeh 1Department of Accounting,

More information

Performance Evaluation of 360 Degree Feedback and Its Relationship with Employee's Satisfaction (Case study: Telecommunications of Damghan city)

Performance Evaluation of 360 Degree Feedback and Its Relationship with Employee's Satisfaction (Case study: Telecommunications of Damghan city) Applied mathematics in Engineering, Management and Technology 2 (4) 2014:541-547 www.amiemt-journal.com Performance Evaluation of 360 Degree Feedback and Its Relationship with Employee's Satisfaction (Case

More information

Vol. 4, No. 3 Mar 2013 ISSN 2079-8407 Journal of Emerging Trends in Computing and Information Sciences 2009-2013 CIS Journal. All rights reserved.

Vol. 4, No. 3 Mar 2013 ISSN 2079-8407 Journal of Emerging Trends in Computing and Information Sciences 2009-2013 CIS Journal. All rights reserved. Compatibility and Flexibility of Accounting Information Systems 1 Morteza Ramazani, 2 Akbar Allahyari 1 Management and Accounting Department, Zanjan Branch, Islamic Azad University, Zanjan, Iran 2 Faculty

More information

Effect of Knowledge Management on Success of Customer Relationship Management in Eghtesad Novin Bank of Tehran

Effect of Knowledge Management on Success of Customer Relationship Management in Eghtesad Novin Bank of Tehran Effect of Knowledge Management on Success of Customer in Eghtesad Novin Bank of Tehran Mehrdad Hasanzadeh Department of Marketing Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran

More information

The relationship between the leadership styles and Organizational citizenship behavior

The relationship between the leadership styles and Organizational citizenship behavior Available online at www. behaviorsciences. com Reef Resources Assessment and Management Technical Paper ISSN: 1607-7393 RRAMT 2014- Vol. 40, 2014, 1 The relationship between the styles and Organizational

More information

Keywords: Information Technology, Supply Chain Management, Performance Improvement, Competitive Situation, Turkish and Iran Air Airlines

Keywords: Information Technology, Supply Chain Management, Performance Improvement, Competitive Situation, Turkish and Iran Air Airlines THE STUDY OF EFFECT AND APPLICATION OF INFORMATION TECHNOLOGY IN SUPPLY CHAIN MANAGEMENT IN COMPETITIVE SITUATIONS (A CASE STUDY: COMPARING OF TURKISH AND IRAN AIR AIRLINES IN KERMANSHAH CITY IN 2013)

More information

The Role Of Management Accounting In Budget Control

The Role Of Management Accounting In Budget Control J. Appl. Environ. Biol. Sci., 5(4S)95-100, 2015 2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com The Role Of Management Accounting In

More information

Influential Factors Affecting Organizational Managers Financial Decision-Making Process

Influential Factors Affecting Organizational Managers Financial Decision-Making Process Bulletin of Environment, Pharmacology and Life Sciences Bull. Env. Pharmacol. Life Sci., Vol 2 (2) ovember 203: 04-09 203 Academy for Environment and Life Sciences, India Online ISS 2277-808 Journal s

More information

THE EFFECT OF KNOWLEDGE MANAGEMENT ON ORGANIZATIONAL LEARNING AND PERFORMANCE OF EDUCATION DEPARTMENT OF ABHAR COUNTY

THE EFFECT OF KNOWLEDGE MANAGEMENT ON ORGANIZATIONAL LEARNING AND PERFORMANCE OF EDUCATION DEPARTMENT OF ABHAR COUNTY HE EFFEC OF KNOWLEDGE MANAGEMEN ON ORGANIZAIONAL LEARNING AND PERFORMANCE OF EDUCAION DEPARMEN OF ABHAR COUNY 1 Roya Yousefi, 2 Sanaz aherkhani, 3 Nooshin Ghardashkhani 1 Young Researchers and Elites Club,

More information

Survey of the relation of Customer Value with CRM function. (Case study of Cement Factory of Hormozgan)

Survey of the relation of Customer Value with CRM function. (Case study of Cement Factory of Hormozgan) 2011 3rd International Conference on Information and Financial Engineering IPEDR vol.12 (2011) (2011) IACSIT Press, Singapore Survey of the relation of Customer Value with CRM function (Case study of Cement

More information

The Impact of Creativity on Organizational Knowledge Management Processes

The Impact of Creativity on Organizational Knowledge Management Processes 77 The Impact Creativity on Organizational Management Processes 1 Soodabeh Radfard, 2 Maryam Haghshenas, 3 Ali Rostami 1 Ph.D Student Media management university Tehran, Tehran, Iran 2 Ph.D Student Media

More information

The Pathology of In-service Training Courses of Dezful's Elementary Schools Teachers Based on the CIPP Model

The Pathology of In-service Training Courses of Dezful's Elementary Schools Teachers Based on the CIPP Model International Journal On New Trends In Education And Literature Vol 1, No 7, March 2015 http://www.ijnteljournal.com The Pathology of In-service Training Courses of Dezful's Elementary Efat zaresenjary

More information

Designing a Model for Pathology of Personnel Performance Appraisal in Zanjan Bureaucracies

Designing a Model for Pathology of Personnel Performance Appraisal in Zanjan Bureaucracies J. Basic. Appl. Sci. Res., (9)9616-965, 01 01, TextRoad Publication ISSN 090-4304 Journal of Basic and Applied Scientific Research www.textroad.com Designing a Model for Pathology of Personnel Performance

More information

Investigating the effective factors on Customer Relationship Management capability in central department of Refah Chain Stores

Investigating the effective factors on Customer Relationship Management capability in central department of Refah Chain Stores Investigating the effective factors on Customer Relationship Management capability in central department of Refah Chain Stores Salar Fathi, M.A. Student, Department of Management, Business Branch, Islamic

More information

*Author for Correspondence. Keywords: Social Responsibility, Market Orientation, Customer Relationship Management, Performance

*Author for Correspondence. Keywords: Social Responsibility, Market Orientation, Customer Relationship Management, Performance THE EFFECT OF SOCIAL RESPONSIBILITY, MARKET ORIENTATION AND CUSTOMER RELATIONSHIP MANAGEMENT ON PERFORMANCE USING A BALANCED SCORECARD APPROACH (CASE STUDY DAIRY COMPANIES SHIRAZ) Fatemeh Keshavars Pour

More information

Presentation of a Framework for Implementing Knowledge Management in Supply Chain

Presentation of a Framework for Implementing Knowledge Management in Supply Chain Presentation of a Framework for Implementing Knowledge Management in Supply Chain HamedMellatdoust 1, OmidZolfaghari 2, MojtabaMansouri 3, Ali Bahramnezhad 4 1234-MA Students of MBA, Islamic Azad University,

More information

Arabian Journal of Business and Management Review (OMAN Chapter) Vol. 2, No.6, Jan. 2013

Arabian Journal of Business and Management Review (OMAN Chapter) Vol. 2, No.6, Jan. 2013 STUDING EFFECTIVE FACTORS IN THE DEVELOPMENT OF ENGINEERING INSURANCE (CASE STUDY: MOALLEM INSURANCE COMPANY OF GIULAN PROVINCE) Ali Falah Ranjbar 1 Mehdi Yousefi 2 Reyhaneh Rahnama 3 Mona Ahmadi 4 Darush

More information

THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP)

THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP) I J A B E R, Vol. 13, No. 4, (2015): 1933-1940 THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP) Mojtaba Rafiee¹, Iraj

More information

Factors Affecting the Attractiveness of the Stock Market for Individuals to Invest

Factors Affecting the Attractiveness of the Stock Market for Individuals to Invest Factors Affecting the Attractiveness of the Stock Market for Individuals to Invest Mohammad Reza Rashaki 1, Farahdokht Ebadi 2 1 MA, Department of Accounting, Zahedan Branch, Islamic Azad University, Iran

More information

AN EXPLORATION INTO FACTORS EXPLAINING THE EFFECTIVE CLASSROOM MANAGEMENT AS PERCEIVED BY HIGH SCHOOL EDUCATORS OF ISLAMSHAHR CITY

AN EXPLORATION INTO FACTORS EXPLAINING THE EFFECTIVE CLASSROOM MANAGEMENT AS PERCEIVED BY HIGH SCHOOL EDUCATORS OF ISLAMSHAHR CITY AN EXPLORATION INTO FACTORS EXPLAINING THE EFFECTIVE CLASSROOM MANAGEMENT AS PERCEIVED BY HIGH SCHOOL EDUCATORS OF ISLAMSHAHR CITY * Batoul Faghiharam 1 and Mohsen Zargham 2 1 Department of Educational

More information

The Study of Working Capital Strategies in Life Cycle of Companies

The Study of Working Capital Strategies in Life Cycle of Companies 2013, World of Researches Publication Ac. J. Acco. Eco. Res. Vol. 2, Issue 4, 77-88, 2013 Academic Journal of Accounting and Economic Researches www.worldofresearches.com The Study of Working Capital Strategies

More information