EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN"

Transcription

1 EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN Hadi Bakhsheshi Tanyani 1, Shahram Gilaninia 2* 1 M.A. Student of Accounting, Islamic Azad University, Rasht Branch, Rasht, Iran 2* Associate Professor of Department of Industrial Management, Islamic Azad University, Rasht Branch, Rasht, Iran (Corresponding Author) Abstract The objective of this study is evaluating impact of management accounting performance on ERP system s effectiveness (case study: Insurance Company of Atiyehsazan Hafez -Iran). Method of this study in term of objective is applied and in term of implementation is a description of causal type and finally method of data collecting is field. Questionnaire is considered as tools of data collection. Branches of Insurance Company of Atiyehsazan Hafez that are 36 branches are considered as statistical population. The number of samples analyzed has been 32 branches. Sampling method in this study has been non-probability sampling and convenience. Descriptive and inferential statistical methods are used to analyze data. In descriptive method is used indicators of such as mean, frequency and standard deviation and to test their hypotheses in inferential statistic are used regression method. The results of hypotheses test showed that components of performance management accounting (quality of management accounting reports, the adoption of new methods of management accounting, improving the decision-making process, the quality of management accounting information) have an impact on the effectiveness of enterprise resource planning but the responsibility of management accountants does not affect the effectiveness of enterprise resource planning. Keywords: ERP, Quality of Management Accounting Reports, the Adoption of New Methods of Management Accounting, Improving the Decision-Making Process, the Quality of Management Accounting Information. 1. Introduction In recent years due to the economic crisis and pressures and fierce competition in the market, most organizations about the results of the implementation of organizational information systems has been sensitized and seeks to measure their success (Petter ; DeLone& McLean, 2008). Various factors are affecting the effectiveness of enterprise resource planning that including can be noted to the management accounting. In recent decades the field of management accounting has been entered to areas beyond the purely financial estimates and in a new approach, management accounting encompasses a wider range of as well as nonfinancial measures (Ashraf Ganjoei & Naebzadeh, 2013). The use of modern management accounting systems can provide important information for senior managers and other employees. Management accounting systems can help to managers to identify the weaknesses 1

2 and shortcomings of organization and offer solutions to resolve unsuccessful performance of organization and also can be effective in systems such as enterprise resource planning and overall performance of the organization (Jansen, 2011). 2. Problem Statement Today's highly competitive business environment and changing due to the development of technology has led investors to seek new ways to the success of their organizations (Stefanou & Athanasaki, 2012). Various researchers have used several components to measure business performance (Taleghani & et al (a), 2013). Enterprise resource planning system is a set of software subsystems that include human resources, sales, finance and production that integrate all current data of processes in an organization. Software Subsystem has Ability to change and match the specific needs of each organization (Nazemi & et al, 2007). Organizations by investing enterprise resource planning system can be benefit from its technical benefits, such as eliminating redundancy, data replication, improve the architecture of agency IT, reduce software maintenance costs and also strategic interests, providing business growth, reduce operational and administrative cost, reduce storage costs, standard work procedures in different departments and branches of the organization and improvement of corporate decision-making process (Markus & Tanis, 2000). Enterprise resource planning system operates actually more than a simple software package and changes all business processes of the organization (Al-Mashari, 2003; Davenport, 1998). Nowadays however big turnout of organizations implementing enterprise resource planning system, but most of them has been unsuccessful in the achievement of the expected results from implementation of this system (Khanlari & Kafaei, 2014). The world today is heavily influenced by the C3 (customer, competition and change). Effectiveness of organization is degree or extent to which organizations can achieve their desired goals (Taleghani & et al (b), 2013). Companies have found that in order to support their activities effectively and gain a larger share of the market enterprise resource planning should be replace separate information systems and their the application that are able them to automating daily tasks and reducing operational costs, production and sharing of common data and thus also improves their performance (Davenport, 1998; Nicolaou, 1999; Kumar and Hillegersberg 2000; Themistocleous et al., 2001; Stefanou, 2002; Nicolaou, 2004; Spathis and Ananiadis, 2005; Kanellou and Spathis, 2011). Adoption of successful enterprise resource planning system is a major challenge for many current organizations and depends to many factors (Saharia et al., 2008; Baptiste, 2009; Grabski et al., 2011; Sangster et al., 2009). Changes in business processes of organization related to the successful implementation of enterprise resource planning and have significant implications for all parts of the accounting and management accounting especially. In the past, management accounting responsibility was limited. But in the current business environment will include all levels of management (Stefanou & Athanasaki, 2012). So companies to survive and expand their activities require appropriate and timely investments (Gilaninia & et al, 2012). It is a fact that information technology plays an important role in the professional management accounting (Granlund, 2010). Previous studies also have shown that management accounting will change with human resource planning systems in organizations. In addition, a small proportion of management accounting changes has been due to the success of enterprise resource planning system (Brazel and Dang, 2008; Granlund, 2010; Kanellou and Spathis, 2011). Most studies generally tend to focus on describing changes made in the use of enterprise resource planning. Thus main question of study Is expressed as follows: 2

3 Does management accounting performance affect effectiveness of ERP systems? 3. Research Conceptual Model Model used for the study is adapted from research of Stefanou & Athanasaki (2012). Thus research model is as follows: Independent variables (management accounting performance) Dependent variable Quality of management accounting reports Ad Improving decision making process ERP System s Effectiveness Quality of management accounting information Responsibility of Management Accountants Figure 1) conceptual model modified (Stefanou & Athanasaki, 2012) 4. Research Hypotheses 1. Quality of management accounting reports affects ERP system s effectiveness. 2. Adoption of new methods of management accounting affects ERP system s effectiveness. 3. Improving decision making process affects ERP system s effectiveness. 4. Quality of management accounting information affects ERP system s effectiveness. 5. Responsibility of management accountants affects ERP system s effectiveness. 5. Research Methodology Method of this study in term of objective is applied and in term of implementation is a description of causal type and finally method of data collecting is field. Branches of Insurance Company of Atiyehsazan Hafez that are 36 branches, considered as statistical population. The number of samples analyzed has been 32 branches. Sampling method in this study has been non-probability sampling and convenience. Questionnaire is considered as tools of data collection. It is designed based on previous research and also their validity has confirmed by supervisor and some experts. Cronbach test results show that the questionnaire has been reliable. Descriptive and inferential statistical methods are used to analyze data. In descriptive method is used indicators of such as mean, frequency and standard deviation and to test their hypotheses in inferential statistic are used regression method. 3

4 6. Research Findings Hypotheses Table 1: result of regression test R B Sig Result First subhypothesis Second subhypothesis Third subhypothesis Fourth subhypothesis Fifth subhypothesis Rejected - Results of first hypothesis test show that sig= and this value is lower than α=0.05, thus research hypothesis is confirmed and quality of management accounting reports affects ERP system s effectiveness. Since the beta obtained (Beta= 0.564) is positive, so the quality of management accounting reports has direct effect on ERP system s effectiveness. Also correlation coefficient (R) is and the coefficient of determination (R 2 ) is also In other words, 31.8% of ERP system s effectiveness can be explained by quality of management accounting reports. - Results of second hypothesis test show that sig= and this value is lower than α=0.05, thus research hypothesis is confirmed and adoption of new methods of management accounting affects ERP system s effectiveness. Since the beta obtained (Beta= 0.760) is positive, so adoption of new methods of management accounting has direct effect on ERP system s effectiveness. Also correlation coefficient (R) is and the coefficient of determination (R 2 ) is also In other words, 57.8% of ERP system s effectiveness can be explained by adoption of new methods of management accounting. - Results of third hypothesis test show that sig= and this value is lower than α=0.05, thus research hypothesis is confirmed and improving decision making process affects ERP system s effectiveness. Since the beta obtained (Beta= 0.596) is positive, so improving decision making process has direct effect on ERP system s effectiveness. Also correlation coefficient (R) is and the coefficient of determination (R 2 ) is also In other words, 35.5% of ERP system s effectiveness can be explained by improving decision making process. - Results of fourth hypothesis test show that sig= and this value is lower than α=0.05, thus research hypothesis is confirmed and quality of management accounting information affects ERP system s effectiveness. Since the beta obtained (Beta= 0.530) is positive, so quality of management accounting information has direct effect on ERP system s effectiveness. Also correlation coefficient (R) is and the coefficient of determination (R 2 ) is also In other words, 28.1% of ERP system s effectiveness can be explained by quality of management accounting information. 4

5 - Results of fifth hypothesis test show that sig= and this value is higher than α=0.05, thus research hypothesis is rejected and responsibility of management accountants doesn t affect ERP system s effectiveness. 7. Conclusion and Recommendations The results of hypotheses test showed that components of performance management accounting (quality of management accounting reports, the adoption of new methods of management accounting, improving the decision-making process, the quality of management accounting information) have an impact on the effectiveness of enterprise resource planning but the responsibility of management accountants does not affect the effectiveness of enterprise resource planning. So according to the results following suggestions are offered: 1- Based on the results of the first hypothesis test, quality of management accounting reports affects ERP system s effectiveness thus it is recommended that reports sent by the management accountants are accurately represented and be available for employees timely and in necessary time and also reports have the necessary flexibility. 2- Based on the results of the second hypothesis test, adoption of new methods of management accounting affects ERP system s effectiveness thus it is recommended that always new techniques be acceptable in organizations and quickly is replaced in organizations. It also be welcomed the new and advanced techniques and is trained to do this for employees. 3- Based on the results of the third hypothesis test, improving decision making process affects ERP system s effectiveness thus it is recommended that organization given enough information to employees and also supports correct decisions and is try to strengthen decisions. 4- Based on the results of the fourth hypothesis test, responsibility of management accountants affects ERP system s effectiveness thus it is recommended that the output information of accounting be provided high-quality and with good utility and done properly. References Al-Mashari, M. (2003). A process change-oriented model for ERP application. International Journal of Human-Computer Interaction, 16(1): Ashraf Ganjoei,A; Nayebzadeh,Sh.(2013). Effect of changes in management accounting and control systems on organizational performance of manufacturing companies, Eleventh National Congress of accounting in Iran. Brazel J.F., and Dang L., (2008), The effect of ERP system implementations on the management of earnings and earnings release dates, Journal of Information Systems, Vol. 22, No 2, pp Davenport, T.H. (1998). Putting the enterprise into the enterprise system. Harvard Business Review., 76(4): Gilaninia, Sh; Goudarzvand Chegini,M; Mohammad Mohtasham,E.(2012). Financial Reporting Quality and Investment Efficiency of Iran, Interdisciplinary Journal of Contemporary Research in Business, VOL 4, no7, pp

6 Granlund M., (2010), Extending AIS research to management accounting and control issues: A research note, International Journal of Accounting Information Systems, Vol. 21, pp Jansen E.P.(2011). The effect of leadership style on the information receivers reaction to management accounting change. Management accounting research 22 PP Kanellou A., and Spathis C., (2011), Accounting benefits and satisfaction in an ERP environment, In: ICESAL (International Conference on Enterprise Systems, Accounting and Logistics), 8th International Conference. Thassos Island, July 2011.Greece. Khanlari, A; Kafaei, O.(2014). Investigate the effect of structural dimensions to the success of enterprise resource planning systems in Iranian companies owner of this system, information technology management, Vol. 6, No. 1, pp Kumar K., and Hillegersberg J.V., (2000), Enterprise resource planning: Introduction, Association of Computer machinery, Vol. 43, No 4, pp Markus, M.L. & Tanis, C. (2000). The enterprise systems experience-from adoption to success. In R. W. Zmud (Ed.), Framing the Domains of IT Management: Projecting the Future Through the Past (pp ): Pinnaflex Education Resources, Inc. Nazemi,E; Sharifi,E; Tarokh,M.J.(2007). Conceptual Model of Enterprise Resource Planning Performance Measurement Case Study: Complex of growing and production of broiler chicken Zarbal, journal of Animal and Fisheries, No. 75, pp Nicolaou A.I., (1999), Social control in information systems development, Information Technology & People, Vol. 12, No 2, pp Nicolaou A.I., (2004), Firm Performance Effects in Relation to the Implementation and Use of Enterprise Resource Planning Systems, Journal of information systems, Vol.18, No 2, pp Petter, S., DeLone, W. & McLean, E. (2008). Measuring information systems success: models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17(3): Spathis C., and Ananiadis J., (2005), Assessing the benefits of using an enterprise system in accounting information and management, Journal of Enterprise Information Management, Vol. 18, No. 2, pp Stefanou,C.J;Athanasaki,M.T.(2012). Management Accounting Practices in ERP Environments: A Research Agenda, 9th International Conference on Enterprise Systems, Accounting and Logistics (9th ICESAL 2012) 3-5 June 2012, Chania, Crete, Greece. Taleghani (a),m; Gilaninia,Sh; Matloub Talab,S.(2013). Market Orientation and Business Performance, Singaporean Journal of Business Economics, And Management Studies Vol.1, NO.11, Pp Taleghani (b),m; Gilaninia,Sh; Matloub Talab,S.(2013). Relationship between Market Orientation Culture and Business Performance, Interdisciplinary Journal of Contemporary Research in Business, VOL 5, NO 1, pp Themistocleous M., Irani Z., and O'Keefe R., (2001), ERP and Application Integration: Exploratory Survey, Business Process Management Journal, Vol. 7, No. 3, pp

RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY)

RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY) RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY) Mehrdad Goudarzvand Chegini Department of Public Management, Rasht

More information

Ranking Barriers to Implementing Marketing Plans in the Food Industry

Ranking Barriers to Implementing Marketing Plans in the Food Industry Ranking Barriers to Implementing Marketing Plans in the Food Industry Shahram Gilaninia 1, Seyed Yahya Seyed Danesh 2, Mina Abroofarakh 3* 1 Department of Industrial Management, Rasht Branch, Islamic Azad

More information

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012 INVESTIGATE THE RELATIONSHIP BETWEEN READINESS LEVEL MANAGERS TO IMPLEMENT TOTAL QUALITY MANAGEMENT WITH ORGANIZATIONAL CULTURE AND EFFECTIVENESS OF MANAGERS (Case study: managers of Islamic Azad University

More information

The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province

The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province Mohammad Taleghani 1, Esmaeil Malek Akhlagh 2, Mohammad Ali Salimi 3* 1 Department

More information

SCIENCE ROAD JOURNAL

SCIENCE ROAD JOURNAL SCIENCE ROAD Journal SCIENCE ROAD JOURNAL Year: 2015 Volume: 03 Issue: 03 Pages: 278-285 Analyzing the impact of knowledge management on the success of customer communications with intermediary role of

More information

DIFFERENCE BETWEEN INTERNAL AND EXTERNAL SUPPLY CHAIN RISKS ON ITS PERFORMANCE

DIFFERENCE BETWEEN INTERNAL AND EXTERNAL SUPPLY CHAIN RISKS ON ITS PERFORMANCE DIFFERENCE BETWEEN INTERNAL AND EXTERNAL SUPPLY CHAIN RISKS ON ITS PERFORMANCE Shahram Gilaninia 1, Hossein Ganjinia 2, Batool Asadi Mahdikhanmahaleh 3 (Corresponding Author) 1 Department of Industrial

More information

THE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL

THE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL THE ROLE OF QUALITY INSURANCE SERVICES ON AMOUNT OF INSURED WILLINGNESS BASED ON THE SERVQUAL MODEL Marhamat Hemmat Poor Department of Edecation Management, Islamic Azad University,Rasht Branch, Rasht,

More information

The Study of Relationship between Customer Relationship Management, Patrons, and Profitability (A Case Study: all Municipals of Kurdistan State)

The Study of Relationship between Customer Relationship Management, Patrons, and Profitability (A Case Study: all Municipals of Kurdistan State) International Journal of Basic Sciences & Applied Research. Vol., 3 (SP), 316-320, 2014 Available online at http://www.isicenter.org ISSN 2147-3749 2014 The Study of Relationship between Customer Relationship

More information

Abstract. Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 2. Statement of Problem

Abstract. Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 2. Statement of Problem The Impact of Public Relations Performances on Market Share of Firms (Case Study: Power Battery Manufacturing In Isfahan) Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 1,2 Associate

More information

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS Siamak Alipour 1, Shahram Golrang Arabani 2, Mohammad Talebi Asadi 3, Reza Zareii

More information

STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY)

STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY) Pinnacle Research Journals 1 STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY) KHODAKARAM MOHAMMADI CHESHME

More information

The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan

The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan Dr. Shahram Gilaninia 1. Dr. Bijan Shafiei 2. Rashid Shadab 3 1. Department of Industrial Management,

More information

Impact of ECRM on the Create Competitive Advantage in Hotels of Sarein

Impact of ECRM on the Create Competitive Advantage in Hotels of Sarein Impact of ECRM on the Create Competitive Advantage in Hotels of Sarein Shahram GilaniNia Department of Industrial Management, Islamic Azad University, Rasht Branch, Rasht, Iran Sirous Balaei Department

More information

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN Mohammad Ali Enayati Shiraz 1, Elham Ramezani 2 1 Department

More information

Mehdi Heydari MA Students of Business Management-Marketing, Payam-e Noor University, (West Tehran Branch), Tehran, Iran

Mehdi Heydari MA Students of Business Management-Marketing, Payam-e Noor University, (West Tehran Branch), Tehran, Iran Impact of Organizational Processes and InformationTechnology on Implementation of Marketing Strategies (Case Study Branches of Keshavarzi Bank In Tehran ) Mehdi Heydari MA Students of Business Management-Marketing,

More information

The Impact of Privatization in Insurance Industry on Insurance Efficiency in Iran

The Impact of Privatization in Insurance Industry on Insurance Efficiency in Iran The Impact of Privatization in Insurance Industry on Insurance Efficiency in Iran Shahram Gilaninia 1, Hosein Ganjinia, Azadeh Asadian 3 * 1. Department of Industrial Management, Islamic Azad University,

More information

RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT

RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT Farhang Khallaghdoost Nejati, Kourosh Rajeiyan, Reza Hajati, Hamid Reza Safari, Mohammad Rashed 1,2,3,4 M.A. Student Business

More information

The Impact of Electronic Customer Relationship Management on Improving Marketing Performance of Private Banks

The Impact of Electronic Customer Relationship Management on Improving Marketing Performance of Private Banks The Impact of Electronic Customer Relationship Management on Improving Marketing Performance of Private Banks Esmaeil Malek Akhlagh 1, Allahyar Daghbandan 2, Somayeh Yousefnejad 3* 1 Department of Business

More information

Effect of Knowledge Management on Success of Customer Relationship Management in Eghtesad Novin Bank of Tehran

Effect of Knowledge Management on Success of Customer Relationship Management in Eghtesad Novin Bank of Tehran Effect of Knowledge Management on Success of Customer in Eghtesad Novin Bank of Tehran Mehrdad Hasanzadeh Department of Marketing Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran

More information

EVALUATION OF THE EFFECTIVENESS OF ACCOUNTING INFORMATION SYSTEMS

EVALUATION OF THE EFFECTIVENESS OF ACCOUNTING INFORMATION SYSTEMS 49 International Journal of Information Science and Technology EVALUATION OF THE EFFECTIVENESS OF ACCOUNTING INFORMATION SYSTEMS H. Sajady, Ph.D. M. Dastgir, Ph.D. Department of Economics and Social Sciences

More information

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220 Studying the Factors Influencing the Relational Behaviors of Sales Department Staff (Case Study: The Companies Distributing Medicine, Food and Hygienic and Cosmetic Products in Arak City) Aram Haghdin

More information

A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES

A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES Zahra Khoshiman and *Farshid Namamian Department of Business Management,

More information

Sayed Mahmoud Shabgoo Monsef. Mehdi Fadaei. Department of Business Management, Islamic Azad University, Rasht branch, Rasht, Iran

Sayed Mahmoud Shabgoo Monsef. Mehdi Fadaei. Department of Business Management, Islamic Azad University, Rasht branch, Rasht, Iran THE IMPACT OF ORGANIZATIONAL ETHICAL CLIMATE ON EMPLOYEE PARTICIPATION IN KNOWLEDGE MANAGEMENT PROCESS, IN GUILAN ORGANIZATION OF ECONOMIC AFFAIRS AND FINANCE, AND TAX DEPARTMENT Sayed Mahmoud Shabgoo

More information

an investigation to the effect of TQM and ERP on market performance of industrial company at Rasht and Anzali s industrial city

an investigation to the effect of TQM and ERP on market performance of industrial company at Rasht and Anzali s industrial city International Research Journal of Applied and Basic Sciences 2013 Available online at www.irjabs.com ISSN 2251-838X / Vol, 6 (5): 644-649 Science Explorer Publications an investigation to the effect of

More information

Vol.2 (1) 63-68 January (2014)

Vol.2 (1) 63-68 January (2014) Vol.2 (1) 63-68 January (2014) ISSN:2345-6396 Research Paper The Effects of Relationship Marketing on the Increase Customers' Loyalty (Case Study: Melli Bank in Rasht) Mohammad Taleghani 1,Seyed Mohammad

More information

Behavioural Aspects of ERP System of an Indian Steel Manufacturing Industry

Behavioural Aspects of ERP System of an Indian Steel Manufacturing Industry 10 Behavioural Aspects of ERP System of an Indian Steel Manufacturing Industry Dr. Shyam Prasad* Interaction between people, processes, data and technology is broadly referred to as Information System

More information

Analysis of the Relationship between Strategic Management and Human Resources Management in Informatics Services Company of Tehran Province

Analysis of the Relationship between Strategic Management and Human Resources Management in Informatics Services Company of Tehran Province Modern Applied Science; Vol. 10, No. 6; 2016 ISSN 1913-1844 E-ISSN 1913-1852 Published by Canadian Center of Science and Education Analysis of the Relationship between Strategic Management and Human Resources

More information

The Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful

The Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful International Journal On New Trends In Education And Literature Vol 1, No 6, Feb. 2015 http://www.ijnteljournal.com The Relationship between Knowledge Management Elements and Organizational Learning among

More information

Application Extent of the Enterprise Resource Planning Systems (ERP) Main Components in the Jordanian Industrial Public Firms

Application Extent of the Enterprise Resource Planning Systems (ERP) Main Components in the Jordanian Industrial Public Firms Application Extent of the Enterprise Resource Planning Systems (ERP) Main Components in the Jordanian Industrial Public Firms Firas Naim Dahmash 1*, Majed Abdel Majid Qabajeh 2, Nidal Mahmoud Al Ramahi

More information

Arabian Journal of Business and Management Review (OMAN Chapter) Vol. 2, No.6, Jan. 2013

Arabian Journal of Business and Management Review (OMAN Chapter) Vol. 2, No.6, Jan. 2013 STUDING EFFECTIVE FACTORS IN THE DEVELOPMENT OF ENGINEERING INSURANCE (CASE STUDY: MOALLEM INSURANCE COMPANY OF GIULAN PROVINCE) Ali Falah Ranjbar 1 Mehdi Yousefi 2 Reyhaneh Rahnama 3 Mona Ahmadi 4 Darush

More information

Relationship between Qualities of Work Life of Employees Crescent Province to Improve Customer Relationship Management

Relationship between Qualities of Work Life of Employees Crescent Province to Improve Customer Relationship Management Relationship between Qualities of Work Life of Employees Crescent Province to Improve Customer Relationship Management MarziehVahidi Roodpishi 1, KeyvanVahidy Rodpysh 2 1. MA Student of Financial Business

More information

Investigating the Relationship between Organizational Environment and Productivity of Organizational Managers

Investigating the Relationship between Organizational Environment and Productivity of Organizational Managers Euro-Asian Journal of Economics and Finance ISSN: 2310-0184 Volume: 1, Issue: 1 (October 2013), Pages: 51-62 2013 Academy of Business & Scientific Research http://www.absronline.org/eajef Investigating

More information

J. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication

J. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication 2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Evaluation of the Impact of Change Management Dimensions on Increasing Organizational

More information

IMPACT OF SUPPLY CHAIN MANAGEMENT STRATEGIES ON COMPETITIVE ADVANTAGE IN MANUFACTURING COMPANIES OF KHUZESTAN PROVINCE

IMPACT OF SUPPLY CHAIN MANAGEMENT STRATEGIES ON COMPETITIVE ADVANTAGE IN MANUFACTURING COMPANIES OF KHUZESTAN PROVINCE IMPACT OF SUPPLY CHAIN MANAGEMENT STRATEGIES ON COMPETITIVE ADVANTAGE IN MANUFACTURING COMPANIES OF KHUZESTAN PROVINCE Mohammad Ali Enayati Shiraz, Elham Ramezani 2 Department of Industrial Management,

More information

THE ROLE OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM IN CUSTOMER KNOWLEDGE CREATION

THE ROLE OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM IN CUSTOMER KNOWLEDGE CREATION THE ROLE OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM IN CUSTOMER KNOWLEDGE CREATION 1. Bahareh Behdadmanesh and 2. Mansur Amini Lari 1. Department of Management, Fars Science and Research Branch, Islamic

More information

Effect of some important factors on management of customer relationship with an emphasis on comprehensive banking

Effect of some important factors on management of customer relationship with an emphasis on comprehensive banking Effect of some important factors on management of customer relationship with an emphasis on comprehensive banking Department of management, Science and research branch, Islamic Azad University, Shahroud,

More information

INVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK. Abstract

INVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK. Abstract INVESTIGATION OF EFFECTIVE FACTORS IN USING MOBILE ADVERTISING IN ANDIMESHK Mohammad Ali Enayati Shiraz 1, Elham Ramezani 2 1-2 Department of Industrial Management, Islamic Azad University, Andimeshk Branch,

More information

Enterprise Resource Planning (ERP) Software Implementation Impacts on the Auditing Activities

Enterprise Resource Planning (ERP) Software Implementation Impacts on the Auditing Activities ORIGINAL ARTICLE Received 16 Apr. 2013 Accepted 30 Apr. 2013 2013, Scienceline Publication Journal of Applied Business and Finance Researches Volume 2, Issue 3: 90-96 (2013) Enterprise Resource Planning

More information

Organizational Levels Model for Measuring the Effectiveness of Enterprise Resource Planning System (Case Study TUGA Company, Iran)

Organizational Levels Model for Measuring the Effectiveness of Enterprise Resource Planning System (Case Study TUGA Company, Iran) Universal Journal of Industrial and Business Management 2(2): 25-30, 2014 DOI: 10.13189/ ujibm.2014.020201 http://www.hrpub.org Organizational Levels Model for Measuring the Effectiveness of Enterprise

More information

www.engineerspress.com

www.engineerspress.com www.engineerspress.com Volume: 1 Issue: 6 Pages: 101-112 Analyzing the Effects of Electronic Human Resource Management on the Talent Management Strategies (Medical University of Isfahan as a Case Study)

More information

Effective Factors Influencing on the Implementation of Knowledge Management in the Agricultural Bank of Qom Province

Effective Factors Influencing on the Implementation of Knowledge Management in the Agricultural Bank of Qom Province International Journal of Agricultural Management and Development (IJAMAD) Available online on: www.ijamad.iaurasht.ac.ir ISSN: 2159-5852 (Print) ISSN:2159-5860 (Online) Effective Factors Influencing on

More information

Pathology of Human Resources System Based On the Three-Branch Model in Education of Parsian City

Pathology of Human Resources System Based On the Three-Branch Model in Education of Parsian City Pathology of Human Resources System Based On the Three-Branch Model in Education of Parsian City Ali Eisazadeh, 1M.A Student, Education and Human Resources Development Department, Lamerd Branch, Islamic

More information

Journal of Renewable Natural Resources Bhutan ISSN: 1608-4330

Journal of Renewable Natural Resources Bhutan ISSN: 1608-4330 Journal of Renewable Natural Resources Bhutan ISSN: 16084330 Evaluation of Association between Customer Relationship Management and Efficient Relationship Marketing using the Balanced Scorecard (Case Study:

More information

A Survey of the Relationship between Quality of Work Life and Customer Relationship Management (Case Study: Keshavarzi Bank Branches of Kermanshah)

A Survey of the Relationship between Quality of Work Life and Customer Relationship Management (Case Study: Keshavarzi Bank Branches of Kermanshah) ORIGINAL ARTICLE Received 15 Oct. 2012 Accepted 30 Dec. 2012 2012, Scienceline Publication www.science-line.com Asian Journal of Social and Economic Sciences Asian J. Soc. Econ. Sci. 1(1): 18-22, 2012

More information

Surveying the relationship between social reporting and commercial performance in Tehran Exchange

Surveying the relationship between social reporting and commercial performance in Tehran Exchange Surveying the relationship between social reporting and in Tehran Exchange RobabShahbazi, AzimAslani (PhD), HabibEbrahimpur(PhD) 1 Department of Accounting, Science and research Branch, Islamic Azad University,

More information

The Relationship between Service Quality and Perceived Value with Customer Loyalty and Aerobic Fitness Clubs in Tabriz

The Relationship between Service Quality and Perceived Value with Customer Loyalty and Aerobic Fitness Clubs in Tabriz 2015; 1(6): 69-73 P-ISSN: 2394-1685 E-ISSN: 2394-1693 Impact Factor (ISRA): 4.69 IJPESH 2015; 1(6): 69-73 2015 IJPESH www.kheljournal.com Received: 07-05-2015 Accepted: 09-06-2015 Mohammad Rahim Najafzadeh

More information

Explaining and Recognizing the Effect of Operational Advantages of Enterprise Resource Planning on Supply Chain Management Capabilities

Explaining and Recognizing the Effect of Operational Advantages of Enterprise Resource Planning on Supply Chain Management Capabilities Explaining and Recognizing the Effect of Operational Advantages of Enterprise Resource Planning on Supply Chain Management Capabilities Dr. Rasoul Shafieeun Department of Management and Accounting, Mobarakeh

More information

Factors Determining the Enterprise Resource Planning Project-Success in Small and Medium Enterprises: Evidence from Indian Cases

Factors Determining the Enterprise Resource Planning Project-Success in Small and Medium Enterprises: Evidence from Indian Cases World Applied Sciences Journal 31 (Applied Research in Science, Engineering and Management): 05-11, 2014 ISSN 1818-4952 IDOSI Publications, 2014 DOI: 10.5829/idosi.wasj.2014.31.arsem.498 Factors Determining

More information

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS OCTOBER 2013 VOL 5, NO 6 Abstract 1. Introduction:

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS OCTOBER 2013 VOL 5, NO 6 Abstract 1. Introduction: Impact of Management Information Systems to Improve Performance in Municipalities in North of Jordan Fawzi Hasan Altaany Management Information Systems Department, Faculty of Administrative Sciences, Irbid

More information

A Framework for Applying ERP in Effective Implementation of TQM

A Framework for Applying ERP in Effective Implementation of TQM Middle-East Journal of Scientific Research 10 (4): 489-495, 011 ISSN 1990-933 IDOSI Publications, 011 A Framework for Applying ERP in Effective Implementation of TQM M.M. Movahedi and M. Nouri Koupaei

More information

Uncertain Supply Chain Management

Uncertain Supply Chain Management Uncertain Supply Chain Management 2 (2014) 191 198 Contents lists available at GrowingScience Uncertain Supply Chain Management homepage: www.growingscience.com/uscm An investigation on the effects of

More information

The Relationship between Social Capital and Organizational Knowledge Management, Human Resource Administration (Case Study in Urmia Justice)

The Relationship between Social Capital and Organizational Knowledge Management, Human Resource Administration (Case Study in Urmia Justice) Vol. 102, No. 11; November 2013 NATIONALPARK-FORSCHUNG IN DER SCHWEIZ (Switzerland Research Park Journal) The Relationship between Social Capital and Organizational Knowledge, Human Resource Administration

More information

Review and Rating factors affecting the Deployment of (CRM) Customer Relationship Management at Nestle Company

Review and Rating factors affecting the Deployment of (CRM) Customer Relationship Management at Nestle Company Review and Rating factors affecting the Deployment of (CRM) Customer Relationship Management at Nestle Company Rogaye Rezaeegiglo Department of Management, Bilesvar Branch, Islamic Azad University Ali

More information

Estimate Role of Accounting Information Systems in Presentation Managers Required Information

Estimate Role of Accounting Information Systems in Presentation Managers Required Information APRIL VOL, NO Estimate Role of Accounting Information Systems in Presentation Managers Required Information Mohammad Javad Baghersefat, Mohammad Hemati Zareei, Mohammad Jafari Bazkiai, Reza Iranpoor siavorodi

More information

Keywords: Information Technology, Supply Chain Management, Performance Improvement, Competitive Situation, Turkish and Iran Air Airlines

Keywords: Information Technology, Supply Chain Management, Performance Improvement, Competitive Situation, Turkish and Iran Air Airlines THE STUDY OF EFFECT AND APPLICATION OF INFORMATION TECHNOLOGY IN SUPPLY CHAIN MANAGEMENT IN COMPETITIVE SITUATIONS (A CASE STUDY: COMPARING OF TURKISH AND IRAN AIR AIRLINES IN KERMANSHAH CITY IN 2013)

More information

Marketing Information System in Organizational Processes

Marketing Information System in Organizational Processes Marketing Information System in Organizational Processes Farshad Hosami 1, Kaveh Tahvildari 2,Mehrdad Moradi 3,Ahmadreza Taheri 4, Alireza Hosseini Nasab 5, Nader Khodadadi Lazar Jan 6 1,2,3,4,5 MA student

More information

Corresponding Author email: raz.nas1366@gmail.com

Corresponding Author email: raz.nas1366@gmail.com International Research Journal of Applied and Basic Sciences 2013 Available online at www.irjabs.com ISSN 2251-838X / Vol, 7 (6): 355-361 Science Explorer Publications Effects of organizational culture,

More information

Effects of Relationship Marketing (RM) on Customer Loyalty (Case Study: Mehr Bank, Kermanshah Province, Iran).

Effects of Relationship Marketing (RM) on Customer Loyalty (Case Study: Mehr Bank, Kermanshah Province, Iran). Effects of Relationship Marketing (RM) on Customer Loyalty (Case Study: Mehr Bank, Kermanshah Province, Iran). Peyman Jesri MA in MBA in Islamic Azad University, Sanandaj, Iran Freyedon Ahmadi Departement

More information

Assessing the Success of ICT s from a User Perspective: Case Study of Coffee Research Foundation, Kenya

Assessing the Success of ICT s from a User Perspective: Case Study of Coffee Research Foundation, Kenya Assessing the Success of ICT s from a User Perspective: Case Study of Coffee Research Foundation, Kenya Michael W. Makokha 1 & Daniel O. Ochieng 1 1 School of Computing and Informatics, University of Nairobi,

More information

The Impact of Service Quality on Customer Loyalty: A Study of Bank Mali in Seakale City, Guilin, Iran

The Impact of Service Quality on Customer Loyalty: A Study of Bank Mali in Seakale City, Guilin, Iran International Research Journal of Applied and Basic Sciences 2012 Available online at www.irjabs.com ISSN 2251-838X / Vol, 3 (10): 2120-2126 Science Explorer Publications The Impact of Service Quality

More information

Factors Affecting the Attractiveness of the Stock Market for Individuals to Invest

Factors Affecting the Attractiveness of the Stock Market for Individuals to Invest Factors Affecting the Attractiveness of the Stock Market for Individuals to Invest Mohammad Reza Rashaki 1, Farahdokht Ebadi 2 1 MA, Department of Accounting, Zahedan Branch, Islamic Azad University, Iran

More information

DAVOOD MEHRJOO a1 AND MANSOOR MIRMOOSAVI b

DAVOOD MEHRJOO a1 AND MANSOOR MIRMOOSAVI b Indian J.Sci.Res. 7 (1): 687-691, 014 ISSN: 0976-876 (Print) ISSN: 50-0138(Online) ELECTRONIC SYSTEM OF HUMAN RESOURCE MANAGEMENT AND EXERCISE OF LEADERSHIP IN HUMAN RESOURCES: A CASE STUDY OF AMIRALMOMENIN

More information

Management Science Letters

Management Science Letters Management Science Letters 2 (2012) 2637 2642 Contents lists available at GrowingScience Management Science Letters homepage: www.growingscience.com/msl The effect of informal communication on the leadership

More information

THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP)

THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP) I J A B E R, Vol. 13, No. 4, (2015): 1933-1940 THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP) Mojtaba Rafiee¹, Iraj

More information

Prioritizing Human Barriers in Developing Management Information System (MIS) Application in Decision Making Process in Youth and Sport Organizations

Prioritizing Human Barriers in Developing Management Information System (MIS) Application in Decision Making Process in Youth and Sport Organizations International Journal of Research in Business Studies and Management Volume 2, Issue 3, March 2015, PP 19-23 ISSN 2394-5923 (Print) & ISSN 2394-5931 (Online) Prioritizing Human Barriers in Developing Management

More information

THE IMPACT OF ACCOUNTING INFORMATION SYSTEMS ON FINANCIAL PERFORMANCE A CASE STUDY OF TCS INDIA

THE IMPACT OF ACCOUNTING INFORMATION SYSTEMS ON FINANCIAL PERFORMANCE A CASE STUDY OF TCS INDIA THE IMPACT OF ACCOUNTING INFORMATION SYSTEMS ON FINANCIAL PERFORMANCE A CASE STUDY OF TCS INDIA Hadi Saeidi Young Researchers and Elite Club, Quchan Branch, Islamic Azad University, Quchan, Iran *Author

More information

*Author for Correspondence. Keywords: Social Responsibility, Market Orientation, Customer Relationship Management, Performance

*Author for Correspondence. Keywords: Social Responsibility, Market Orientation, Customer Relationship Management, Performance THE EFFECT OF SOCIAL RESPONSIBILITY, MARKET ORIENTATION AND CUSTOMER RELATIONSHIP MANAGEMENT ON PERFORMANCE USING A BALANCED SCORECARD APPROACH (CASE STUDY DAIRY COMPANIES SHIRAZ) Fatemeh Keshavars Pour

More information

FEASIBILITY STUDY ON KNOWLEDGE MANAGEMENT PROCESSES IN EDUCATION ORGANIZATION

FEASIBILITY STUDY ON KNOWLEDGE MANAGEMENT PROCESSES IN EDUCATION ORGANIZATION FEASIBILITY STUDY ON KNOWLEDGE MANAGEMENT PROCESSES IN EDUCATION ORGANIZATION SepidehJafari 9 Abbas Abbaspour 10 MostafaAzizishomami 11 Abstract This study has been provided to consider the knowledge management

More information

ijcrb.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS JULY 2014 VOL 6, NO 3

ijcrb.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS JULY 2014 VOL 6, NO 3 The correlation between culture of consistency and customer relationship management (CRM) in Asia Insurance Company of Gilan province Dr. Toraj Mojibi (PHD) Department of Management, Firoozkooh Branch,

More information

FACTORS AFFECTING THE OUTCOMES OF PERFORMANCE MANAGEMENT SYSTEMS

FACTORS AFFECTING THE OUTCOMES OF PERFORMANCE MANAGEMENT SYSTEMS Journal of Information Technology Management ISSN #1042-1319 A Publication of the Association of Management FACTORS AFFECTING THE OUTCOMES OF PERFORMANCE MANAGEMENT SYSTEMS AL BENTO UNIVERSITY OF BALTIMORE

More information

The Impact of Information Technology Application on Supply Chain Performance

The Impact of Information Technology Application on Supply Chain Performance The Impact of Information Technology Application on Supply Chain Performance Abstract Shahram Gilaninia (Corresponding Author) Department of Business Management, Science and Research Branch, Islamic Azad

More information

EXPLAIN THE EFFECTIVENESS OF ADVERTISING USING THE AIDA MODEL

EXPLAIN THE EFFECTIVENESS OF ADVERTISING USING THE AIDA MODEL EXPLAIN THE EFFECTIVENESS OF ADVERTISING USING THE AIDA MODEL SAHAR GHARIBI a DR.SEYED YAHYAH SEYED DANESH b DR.KAMBIZ SHAHRODI c Abstract The main objective of this research, Explain the effectiveness

More information

INVESTIGATING THE RELATION BETWEEN KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL INNOVATION IN ISLAMIC AZAD UNIVERSITY OF SHOSHTAR

INVESTIGATING THE RELATION BETWEEN KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL INNOVATION IN ISLAMIC AZAD UNIVERSITY OF SHOSHTAR INVESTIGATING THE RELATION BETWEEN KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL INNOVATION IN ISLAMIC AZAD UNIVERSITY OF SHOSHTAR Ali Reza Shakerian, Abdul Mehdi Moarrefzadeh Department of Educational Administration,

More information

Examining the Relationship between Emotional Intelligence and Brokerage Firms Performance in Tehran Stock Exchange

Examining the Relationship between Emotional Intelligence and Brokerage Firms Performance in Tehran Stock Exchange International Research Journal of Applied and Basic Sciences. Vol., 3 (4), 886-890, 2012 Available online at http://www. irjabs.com ISSN 2251-838X 2012 Examining the Relationship between Emotional Intelligence

More information

CRM Application Impact on Customer Satisfaction in Financial and Credit Institutions (Case study: Financial and Credit Institutions in Guilan, Iran)

CRM Application Impact on Customer Satisfaction in Financial and Credit Institutions (Case study: Financial and Credit Institutions in Guilan, Iran) J. Basic. Appl. Sci. Res., 1(8)956-963, 2011 2011, TextRoad Publication ISSN 2090-424X Journal of Basic and Applied Scientific Research www.textroad.com CRM Application Impact on Customer Satisfaction

More information

INVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE)

INVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE) INVESTIGATING THE ADMINISTRATIVE BARRIERS OF HUMAN RESOURCES DEVELOPMENT (A CASE STUDY OF RELIEF COMMITTEE OF IMAM KHOMEINI IN TEHRAN PROVINCE) Taher jafare PhD student of human resource management, Shakhes-Pajooh

More information

The Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship Management (CRM)

The Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship Management (CRM) 2013, TextRoad Publication ISSN 2090-4304 Journal of Basic and Applied Scientific Research www.textroad.com The Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship

More information

THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ)

THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ) ISSN: 0976-2876 (Print) ISSN: 2250-0138(Online) THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON CONSUMER SATISFACTION (A CASE STUDY: CAR INDUSTRY IN SHIRAZ) IMAN AZIZI a1, FATEMEH SAAGHI b AND SALIMEH

More information

THE ROLE OF KNOWLEDGE MANAGEMENT CUSTOMER- ORIENTED APPROACH ON ENHANCING SERVICE QUALITY; CASE STUDY: THREE LARGE PRIVATE HOSPITALS IN SHIRAZ

THE ROLE OF KNOWLEDGE MANAGEMENT CUSTOMER- ORIENTED APPROACH ON ENHANCING SERVICE QUALITY; CASE STUDY: THREE LARGE PRIVATE HOSPITALS IN SHIRAZ THE ROLE OF KNOWLEDGE MANAGEMENT CUSTOMER- ORIENTED APPROACH ON ENHANCING SERVICE QUALITY; CASE STUDY: THREE LARGE PRIVATE HOSPITALS IN SHIRAZ *Seyedeh Elnaz Torbati, Iman Jokar and Elham Liravi Science

More information

AN EXAMINATION OF THE RELATION BETWEEN TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL IDENTITY; A CASE STUDY (PETROCHEMICAL OF ILAM PROVINCE)

AN EXAMINATION OF THE RELATION BETWEEN TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL IDENTITY; A CASE STUDY (PETROCHEMICAL OF ILAM PROVINCE) Indian Journal of Fundamental and Applied Life Sciences ISS: 223 6345 (Online) An Open Access, Online International Journal Available at www.cibtech.org/sp.ed/jls/204/04/jls.htm 204 Vol. 4 (S4), pp. 365-37/Rezaee

More information

SURVEY THE EFFECTS OF MARKET ORIENTATION ON ECONOMIC PERFORMANCE OF INSURANCE COMPANIES (CASE STUDY: INSURANCE COMPANIES OF GUILLAN PROVINCE)

SURVEY THE EFFECTS OF MARKET ORIENTATION ON ECONOMIC PERFORMANCE OF INSURANCE COMPANIES (CASE STUDY: INSURANCE COMPANIES OF GUILLAN PROVINCE) SURVEY THE EFFECTS OF MARKET ORIENTATION ON ECONOMIC PERFORMANCE OF INSURANCE COMPANIES (CASE STUDY: INSURANCE COMPANIES OF GUILLAN PROVINCE) Mohammad Reza Taghizadeh Joorshari 1 and *Arash Farhoudi 2

More information

Keywords: Marketing Strategy, Competitive Advantage, the Customer Relationship System, State Banks of Kermanshah

Keywords: Marketing Strategy, Competitive Advantage, the Customer Relationship System, State Banks of Kermanshah CODIFYING THE MARKETING STRATEGY WITH AN APPROACH TO THE COMPETITIVE ADVANTAGE- CASE STUDY: THE COMPARISON OFCUSTOMER RELATIONSHIP SYSTEM IN STATE BANKS Jalaledin Gavazi and *Seyed Reza Hassani Department

More information

Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County

Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County International Journal of Humanities and Social Science Vol. 2 No. 18; October 2012 Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County Dr. Javad Mehrabi Department

More information

SEPTEMBER 2011 VOL 3, NO 5. Department of Industrial Management, Rasht Branch, Islamic Azad University, Rasht, Iran 5 Naser Hamidi

SEPTEMBER 2011 VOL 3, NO 5. Department of Industrial Management, Rasht Branch, Islamic Azad University, Rasht, Iran 5 Naser Hamidi Localizing model evaluation and selection of ERP in Pars Khazar company based on Hakim model 4 Mohammad Taleghani (Corresponding Author) Department of Industrial Management, Rasht Branch, Islamic Azad

More information

The effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank in the city of Isfahan)

The effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank in the city of Isfahan) ACADEMIE ROYALE DES SCIENCES D OUTRE-MER BULLETIN DES SEANCES Vol. 4 No. 2 May 2015 pp. 260-266 ISSN: 0001-4176 The effect of social value on the Bank customer loyalty (Case Study: branches of Mellat Bank

More information

Investigating the effective factors on Customer Relationship Management capability in central department of Refah Chain Stores

Investigating the effective factors on Customer Relationship Management capability in central department of Refah Chain Stores Investigating the effective factors on Customer Relationship Management capability in central department of Refah Chain Stores Salar Fathi, M.A. Student, Department of Management, Business Branch, Islamic

More information

Effect of Accounting Information System (AIS) on Software qualitative

Effect of Accounting Information System (AIS) on Software qualitative International Journal of Business and Management Invention ISSN (Online): 2319 8028, ISSN (Print): 2319 801X Volume 2 Issue 4 ǁ April. 2013ǁ PP.06-11 Effect of Accounting Information System (AIS) on Software

More information

ABSTRACT JEL: N85, Q55. KEYWORDS: ERP, SME, Bahrain Vision 2030, Bahrain INTRODUCTION S

ABSTRACT JEL: N85, Q55. KEYWORDS: ERP, SME, Bahrain Vision 2030, Bahrain INTRODUCTION S INTERNATIONAL JOURNAL OF MANAGEMENT AND MARKETING RESEARCH VOLUME 7 NUMBER 1 2014 THE IMPACT OF ENTERPRISE SYSTEMS ON SMALL AND MEDIUM-SIZED ENTERPRISES IN THE KINGDOM OF BAHRAIN Sekhar Muni Amba, New

More information

Surveying the Relationship Between Relationship Marketing and Customer Loyalty Case Study: Pasargad Bank in Mazandaran province

Surveying the Relationship Between Relationship Marketing and Customer Loyalty Case Study: Pasargad Bank in Mazandaran province 71 Surveying the Relationship Between Relationship Marketing and Customer Loyalty Case Study: Pasargad Bank in Mazandaran province Seyyedeh Mohaddeseh Seyyednejad, Department of Management, Germi Branch,

More information

Behrooz Fathi vajargah. Department of Statistic, Guilan University, Guilan, Iran. Mohammad Hasan Gholizadeh. Seyedeh Fatemeh Jalili

Behrooz Fathi vajargah. Department of Statistic, Guilan University, Guilan, Iran. Mohammad Hasan Gholizadeh. Seyedeh Fatemeh Jalili The Effective Factors in Risk Classification of Personal Insurance Customers(Types of Lifetime Insurance) and Its Application in Insurance-Businesses ofcompanies Insurance Behrooz Fathi vajargah Department

More information

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS NOVEMBER 2013 VOL 5, NO 7 Abstract

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS NOVEMBER 2013 VOL 5, NO 7 Abstract Relationship management training to improve the performance of individual public managers in Yazd Seyed Mohammad Reza Madani Department of Public Administration, Science and Research Branch, Islamic Azad

More information

Journal of Scientific Research and Development 2 (3): 42-47, 2015 Available online at www.jsrad.org ISSN 1115-7569 2015 JSRAD

Journal of Scientific Research and Development 2 (3): 42-47, 2015 Available online at www.jsrad.org ISSN 1115-7569 2015 JSRAD Journal of Scientific Research and Development 2 (3): 42-47, 2015 Available online at www.jsrad.org ISSN 1115-7569 2015 JSRAD Investigating the relationship between implementation of management information

More information

FACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF NICHE MARKETING IN TEHRAN METROPOLIS

FACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF NICHE MARKETING IN TEHRAN METROPOLIS Revista Empresarial Inter Metro / Inter Metro Business Journal Spring 2012 / Vol. 8 No. 1 / p. 33 FACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF NICHE MARKETING IN TEHRAN METROPOLIS By Mehdi Noursina Management

More information

Vol. 4, No. 3 Mar 2013 ISSN 2079-8407 Journal of Emerging Trends in Computing and Information Sciences 2009-2013 CIS Journal. All rights reserved.

Vol. 4, No. 3 Mar 2013 ISSN 2079-8407 Journal of Emerging Trends in Computing and Information Sciences 2009-2013 CIS Journal. All rights reserved. Compatibility and Flexibility of Accounting Information Systems 1 Morteza Ramazani, 2 Akbar Allahyari 1 Management and Accounting Department, Zanjan Branch, Islamic Azad University, Zanjan, Iran 2 Faculty

More information

*Author for Correspondence. Keywords: Information Technology, Knowledge Management, Managers and Employees Productivity of Youth and Sport Departments

*Author for Correspondence. Keywords: Information Technology, Knowledge Management, Managers and Employees Productivity of Youth and Sport Departments THE RELATIONSHIP BETWEEN INFORMATION TECHNOLOGY AND KNOWLEDGE MANAGEMENT AND THE PRODUCTIVITY OF MANAGERS AND EMPLOYEES IN YOUTH AND SPORTS DEPARTMENTS OF EAST AZERBAIJAN PROVINCE Anghooti Vahid 1,2 and

More information

RJSS. Correlation between Quality of Work Life and Change Management of Sports Clubs of City of Tabriz. Kazem Zare 1, 2, Hamid Janani 1, 2*

RJSS. Correlation between Quality of Work Life and Change Management of Sports Clubs of City of Tabriz. Kazem Zare 1, 2, Hamid Janani 1, 2* Correlation between Quality of Work Life and Change Management of Sports Clubs of City of Tabriz Kazem Zare 1, 2, Hamid Janani 1, 2* RJSS RESEARCH JOURNAL OF Vol 3 (2): 45-50 http://www.rjssjournal.com

More information

The investigation of the relationship between the learning of environment to entrepreneurship foster

The investigation of the relationship between the learning of environment to entrepreneurship foster International Journal of Management and Humanity Sciences. Vol., 3 (11), 3555-3560, 2014 Available online at http://www.ijmhsjournal.com ISSN 2322-424X 2014 The investigation of the relationship between

More information

Relationship Quality as Predictor of B2B Customer Loyalty. Shaimaa S. B. Ahmed Doma

Relationship Quality as Predictor of B2B Customer Loyalty. Shaimaa S. B. Ahmed Doma Relationship Quality as Predictor of B2B Customer Loyalty Shaimaa S. B. Ahmed Doma Faculty of Commerce, Business Administration Department, Alexandria University Email: Shaimaa_ahmed24@yahoo.com Abstract

More information

J. Appl. Environ. Biol. Sci., 4(6)204-214, 2014. 2014, TextRoad Publication

J. Appl. Environ. Biol. Sci., 4(6)204-214, 2014. 2014, TextRoad Publication 2014, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com A Review of Electronic Customer Relationship Management Process and Its Impact on the

More information

THE IMPACT OF TRADING HALTS ON LIQUIDITY OF THE TEHRAN STOCK EXCHANGE

THE IMPACT OF TRADING HALTS ON LIQUIDITY OF THE TEHRAN STOCK EXCHANGE THE IMPACT OF TRADING HALTS ON LIQUIDITY OF THE TEHRAN STOCK EXCHANGE Zahra Sarikhani 1 and *Abbas Talebbeydokhti 2 1 Department of Management, Marvdasht Branch, Islamic Azad University, Marvdasht, Iran

More information